Discovery Marketing & Distributing Inc.

I bought a new Rainsoft Water Softener last year and schedules a maintenance call for "BEFORE 2:00PM" as I had a birthday party scheduled for 3:PM They said they would call to confirm on the day in the morning that they will be able to service time before 2:00PMThey never did call After my calls, they said he would show up between 2-PM I stayed home from work so this is really bad
So while the hardware is good, I would suggest that you get a local service company because service out of ORLANDO Office is unprofessional

Rain Soft fixing equipment and send a maintenance person and charged after the job
On 2/24/the Florida Energy Water & Air, INCcame and fixed the Rain Soft equipmentA month later the Company call me for a maintenance related to the equipmentOn 3/22/the employee conducted a maintenance and after it completed it was attempt to charge me $I was confused because the company just did a month ago a repair on the equipment

I specifically recommend technician, Joshua B*** He puts up with a lot of crap from his customers, yet remains professional and friendly He's happy to answer questions and takes the time to explain things

Too many hidden fees for a system that broke
We spent over $on a brand new Rainsoft TC water filtration system in June We have also spent the additional (but not well disclosed to customers) $service fee every months to have someone "service" our brand new systemWe also buy the salt to refill our system, which is $or so bucks every year, which is also not provided to us or really mentioned that we would have to pay forThe last time someone was by to "service" our system was in January 2017, just over months agoSunday morning, July 16, 2017, we noticed a sound coming from the outside the houseWe went outside to find our rainsoft system spewing water all over our sidewalkWe called the emergency weekend number, left our name and number and explained that we had turned off the water because the system was obviously broken, and it had been leaking water probably all nightNo one called us backThis morning, July 18, we followed up since no one ever called

I used FEWA to treat the water I was receiving in my community The system has delivered on it's promises Just under years in and it has paid for itself, the water is cleaner, tastier, and healthier for my whole family The few service issues I've had were all addressed promptly and professionally A great company to count on!

Great service!! Thank you so much for installing our water filter you did awesome!

My water quality is 100% better, water taste better, now have excellent tasting coffee and ice tea, I brew my own, skin feels better and toilets are stain free

He was greatDid a outstanding job

I have the best technician treating my water softener today and I really recommend this guy to anybody he checked my machine and the water to make sure that everything was working write thank you Johnny for your service

We purchased a water system and have nothing but issuesEach time they come to repair, it either doesn't get repaired correctly by employee or breaks
We purchased our first system over years ago for this company, it kept failing and having issues so we purchased a new one a few years after thatEach time I've called the company to talk to someone higher about all the issues they give me the run around and are very unprofessionalI called for service on 6/30/and the salesman told me "well you haven't paid on your system since last year" which is not true we paid our system offWe even purchased expensive coverings from the company to protect the system but it is still defectiveWe have to buy water to drink and keep bleaching everything as it keeps ruining our appliances and our clothes also as well not to mention how horrible it feels when you have to shower with hard water and smell like thatHorrible customer service and defective product! Tired of dealing with this r

Too many hidden fees for a system that broke
We spent over $on a brand new Rainsoft TC water filtration system in June We have also spent the additional (but not well disclosed to customers) $service fee every months to have someone "service" our brand new systemWe also buy the salt to refill our system, which is $or so bucks every year, which is also not provided to us or really mentioned that we would have to pay forThe last time someone was by to "service" our system was in January 2017, just over months agoSunday morning, July 16, 2017, we noticed a sound coming from the outside the houseWe went outside to find our rainsoft system spewing water all over our sidewalkWe called the emergency weekend number, left our name and number and explained that we had turned off the water because the system was obviously broken, and it had been leaking water probably all nightNo one called us backThis morning, July 18, we followed up since no one ever called

We have had several products installed from this coand love everyoneOur water treatment is outstanding, our solar products are saving us tons of moneyWe couldn't be happier!!!

The installer was wonderful- explained everything! We were extremely pleasedExcellent

Sales associate deceptively offered a $gift card to have hone water tested (1/hr sales pitch) after which we received only a $gift card
On 10/I was shopping in *** and was approached by an associated of Florida Energy, Water & Air (FEWA) asking if I would be interested in a home water quality evaluationHe said FEWA would provide a $gift card if I agreed to the evaluation, so I gave him my name, address, and phone number On 10/25, a representative of FEWA contacted me by phone to schedule the in-home evaluation and also promised a $gift card would be provided after the visit On 10/29, the FEWA sales rep visited our home and provided a 1/hour presentation, conducting a few tests of our water versus the water conditioned by their equipment We decided not to pursue the purchase of any of the offered equipment as the sales rep provided a card with a redemption code to obtain the gift card I went online the next day to request my gift card and was se

The tech Anthony R*** was awesome he showed up right on time and follow my instructions to a teeMy experience with the company so far is great cant wait to use my new systemThanks to there fast speedy service

Billed my mother for a water treatment system that she does not have installed in her home Sold it to her when she has Alzheimer's and can not pay
See attached letter saying that there is no water treatment system yet they are charging my mother who has Alzheimer's for this system I called them several times asking for documentation of the contractThey did not comply I asked to talk to the person in charge and he did not return my callsI was threatened by *** when I called them to tell them the problem Currently, I am sending them the attached letter asking for them to cancel a water treatment system that she does not have installed in their home
I feel this company is not operating legitimately because they have not helped me in resolving this problem for my mother who has Alzheimer's diseaseI do not know where to turn for help
My mother's financial position has been degraded by several business decisions that she has made in the past few ye

Sean did an amazing job installing our filtration systemThank you so much

I have have a rain soft system in my home for over five years and their service technician, Zeek, Is extremely professional, knowledgeable and most importantly trustworthyI previously had another rain soft technician in my home , however Zeek is by far their best technician!

I have nothing but great things to say about Florida Energy Air & WaterI recently bought a full AC unit from them and the service, workmanship and attentiveness to not only the work but also to me as a customer was nothing short of excellent It was so good that I decided to further purchase a solar fan and the top of line heat barrier for my attic All of this resulted in a much more pleasant home a significantly lower monthly electrical bill Great service, great product, great people, great company!

I'm grateful for the excellent customer service that I received today from Jaeson F* from Florida Energy Water & AirHe was very helpful and went above and beyond to ensure that everything worked perfectly I would recommend him to family and friends