Discovery Marketing & Distributing Inc.

Too many hidden fees for a system that broke
We spent over $on a brand new Rainsoft TC water filtration system in June We have also spent the additional (but not well disclosed to customers) $service fee every months to have someone "service" our brand new systemWe also buy the salt to refill our system, which is $or so bucks every year, which is also not provided to us or really mentioned that we would have to pay forThe last time someone was by to "service" our system was in January 2017, just over months agoSunday morning, July 16, 2017, we noticed a sound coming from the outside the houseWe went outside to find our rainsoft system spewing water all over our sidewalkWe called the emergency weekend number, left our name and number and explained that we had turned off the water because the system was obviously broken, and it had been leaking water probably all nightNo one called us backThis morning, July 18, we followed up since no one ever called

We have had several products installed from this coand love everyoneOur water treatment is outstanding, our solar products are saving us tons of moneyWe couldn't be happier!!!

What a wishful service! We had the water system and air systems installedIt was done quickly and professionallyEverything was explained to us and I would definitely recommend this to other people

Very professional and knowledgeable! Punctual, polite and explained everything

I have nothing but great things to say about Florida Energy Air & WaterI recently bought a full AC unit from them and the service, workmanship and attentiveness to not only the work but also to me as a customer was nothing short of excellent It was so good that I decided to further purchase a solar fan and the top of line heat barrier for my attic All of this resulted in a much more pleasant home a significantly lower monthly electrical bill Great service, great product, great people, great company!

Devin J** did a first class installation

Billed my mother for a water treatment system that she does not have installed in her home Sold it to her when she has Alzheimer's and can not pay
See attached letter saying that there is no water treatment system yet they are charging my mother who has Alzheimer's for this system I called them several times asking for documentation of the contractThey did not comply I asked to talk to the person in charge and he did not return my callsI was threatened by *** when I called them to tell them the problem Currently, I am sending them the attached letter asking for them to cancel a water treatment system that she does not have installed in their home
I feel this company is not operating legitimately because they have not helped me in resolving this problem for my mother who has Alzheimer's diseaseI do not know where to turn for help
My mother's financial position has been degraded by several business decisions that she has made in the past few ye

I have the best technician treating my water softener today and I really recommend this guy to anybody he checked my machine and the water to make sure that everything was working write thank you Johnny for your service

Showwd up when they saidFixed equipment fastExplained what they did and what to expectGreat

Bought my new AC from Florida Energy Water and Air and was very happy with my experience
Prices were competitive, installers very clean and cleaned up behind themselves
I have recommended Florida Energy Water and Air to friends and they were very happy with their Solar energy purchases as well
Will do business with them again in the future

We purchased a brand new water treatment system from themIt was installed wrong, then collapsed and damaged our house, cameras and electric supply
We purchased a complete rainsoft system from this company around $
The guy whole sold us the system Josh said his brother would install
We later discovered that Joshs brother had just finished training and it was his first unsupervised install
After the installation we noticed the main tank was way too far away from the wall (approximate feet)
The company sent someone back to move it closer, they failed to put adequate support under the tank and it has been leaning ever since
A few of weeks ago we called them out for a service, we asked if they could straighten the tank as it had been leaning for over a year,
The engineer said he had packed something under the tank but he did not have the materials to fix properly so someone would be in touch soon to finish the repair
We heard nothing further then left to g

The technician, steve, was quick about his work and very nice to talk withEverything went well

The installer was wonderful- explained everything! We were extremely pleasedExcellent

I have have a rain soft system in my home for over five years and their service technician, Zeek, Is extremely professional, knowledgeable and most importantly trustworthyI previously had another rain soft technician in my home , however Zeek is by far their best technician!

We purchased a water system and have nothing but issuesEach time they come to repair, it either doesn't get repaired correctly by employee or breaks
We purchased our first system over years ago for this company, it kept failing and having issues so we purchased a new one a few years after thatEach time I've called the company to talk to someone higher about all the issues they give me the run around and are very unprofessionalI called for service on 6/30/and the salesman told me "well you haven't paid on your system since last year" which is not true we paid our system offWe even purchased expensive coverings from the company to protect the system but it is still defectiveWe have to buy water to drink and keep bleaching everything as it keeps ruining our appliances and our clothes also as well not to mention how horrible it feels when you have to shower with hard water and smell like thatHorrible customer service and defective product! Tired of dealing with this r

I paid for a service call from 2015, see receipt The company is just now trying to double charge me for the service in
This is Aug22, Sasha and Sharon B*** have both been provided a copy of the enclosed receipt from their employeeEmployees are trying to double charge me for a service call I have received no documentation, they cannot send me documentation that I did not payThree years is a company accounting problem

I'm grateful for the excellent customer service that I received today from Jaeson F* from Florida Energy Water & AirHe was very helpful and went above and beyond to ensure that everything worked perfectly I would recommend him to family and friends

Florida Energy Water & Air is wonderful From the ladies answering my phone calls to the installers of each of my new purchases, this company has always been a pleasure to deal with I am the happiest with my Rainsoft water and Clean Start laundry cleaning machine But let me tell you -- as soon as Florida Energy Water & Air installed the proper material for my attic and replaced my electric hot water heater - my power bill dropped almost $during the worst months of summer! Thanks to each of you for making my house a more environmentally friendly place to live and raise a family

The technician was very knowledgeable and friendly and got everything done in a very timely manner and I'm very happy with the resultsI would recommend them to anybody who is looking to get Rainsoft put into their homes

Had solar water heater installed for $ 10,and salesmen said we would get percent back in tax rebate but does not apply to us
Purchased a solar water heater package on 9-27-for $9,970.00.Sales reps name was Rusty and he stated that we would get 30% back in taxesTax time came and because we didn't owe any taxes we were not eligebleWould never have purchased this if we had known because it is way overpriced and is not saving us what we told in electric bills.Also, after they installed the solar panel in the same spot as the old one and used the same plumbing, they told me I would have to have trees trimed in order for it to work rightIt only took them about hours to do everythingThe payment method was no payment for months and then financed through aqua financeSince we found out we would not get the 30% off, I finally contacted Jason after countless times(he would never call me back)and he told me he would look into it and get back to me.He never didKept calling