I THINK YOU ARE A LIAR YOU DID NOT REVIEW ANY PHONE RESPONSESIF YOU DID WHY DID IT TAKE SO LONG TO RESPOND I THINK YOU DO NOT CARE ABOUT YOUR CUSTOMERS AND REALIZE YOU DO NOT CARE SINCE I HAVE NO AVAILABLE SERVICES BUT TO GET DISH HERE Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 10, 2015/07/09) */ July 8, [redacted] XXXXX [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On July 3, 2015, we received your complaint, dated July 2, 2015, filed with the Revdex.com You disputed the automatic debiting of your early termination fee associated with your DISH Network account I attempted to reach you at (XXX) XXX-XXXX on July 6, and 8, 2015, and I left three voicemails In my last message I advised you that on January 11, 2015, you upgraded your equipment through our DISH'n It Up (DIU) promotionThe DIU promotion requires a new 24-month commitment and as you disconnected your account prior to the end of your commitment, an early termination fee of $was applied to your DISH Network accountAs you had a credit balance on your account, your final balance is $This balance was debited from the credit or debit card account that you provided as a qualifying card when you requested the upgrade, per the terms of the DIU promotionYou later disputed the charge with your bank causing it to be charged back to your DISH Network account Our records indicate that you agreed to the terms of the DIU when you signed the DIU agreement (enclosed)Additionally, you were advised of your early termination fee when you contacted us to disconnect your accountWe also sent you an email providing you notice of the automatic debit on May 29, As our records indicate that you agreed to the terms of and received the benefits of the DIU promotion, we are unable to waive your $balance and we request that it be paid If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Final Business Response / [redacted] (4000, 17, 2015/09/16) */ August 27, Ms [redacted] XXXXX [redacted] AptXXXXX [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On August 26, 2015, we received your complaint, dated August 25, 2015, filed with the Revdex.com You expressed concern about the early termination fee associated with your DISH Network account as well the level of customer service you received A review of our records reveals that I responded to your letter previouslyEnclosed is a copy of my response for your records If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] August 25, Ms [redacted] XXXXX N [redacted] AptXXXXX [redacted] XXXXX Re: XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On August 24, 2015, we received your correspondence, dated August 18, You said that you attempted to reach me but you had to enter several prompts over the phone to do soYou also said that you were not advised that upgrading your equipment would require a new 24-month commitment and that you did not authorize the automatic debit of your early termination feeIn addition, you expressed concern about your customer service experience Please note that the number I left in my voicemails was my direct number that requires no promptsIf you ran into prompts when calling then you were calling our toll-free number for customer service I reviewed your January 2, 2015, call during which you requested to upgrade your equipment to high-definitionI found that the agent advised you of the 24-month commitment twice, once before setting up the upgrade and once during our standard disclosures at the end of the call The DISH'n It Up (DIU) agreement is presented after the installation of the equipmentBy signing the Service Agreement and DIU agreement, you agreed to the terms contained thereinPlease note that we present you with the documents for your review We appreciate your feedback concerning your experienceIt will be used to improve our agents' interactions with our customersWe strive to provide excellent service and regret that your experience was unfavorable If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: [redacted] ***
March 23, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms***: On March 22, 2016, we received your correspondence, dated March 21, 2016, filed with the Revdex.comYou said a collection agency contacted you regarding a debt of $from DISH Network for unreturned equipmentYou requested that this be removed from your credit report When we spoke on March 22, 2016, I informed you that I was unable to locate the DISH Network account you describedSo that I may investigate this matter further, I asked you to provide me with a copy of the collection noticeI sent an email that provided our mailing address to [redacted] (enclosed)Today, I received your collection noticeI found that account number [redacted] was sent to collections in Due to the age of the account, I was unable to retrieve the billing statementsAs a result, I removed the balance of $from your accountThis information will be updated with the credit bureausPlease allow eight weeks for processingIf there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely,
December 21, Mr [redacted] ** [redacted] , OH [redacted] Re: Revdex.com Complaint # [redacted] Dear Mr [redacted] : On December 17, 2015, we received your complaint, dated December 16, 2015, filed with the Revdex.com You expressed concern with the balance of $on your accountYou maintain that you canceled your service because you experienced technical issuesYou stated that although two appointments were scheduled to resolve the issue, they were not completed Your service was activated on November 5, 2010, with a 24-month commitment and was canceled on December 28, Since your term commitment was not fulfilled, an early termination fee of $was applied to your accountYou were also charged two $box return fees for the use of our shipping labels to return the equipment, leaving your account with a total balance due of $Enclosed is a copy of your agreement wherein these fees are disclosed Our records reveal that you contacted us several times beginning on February 4, 2012, and lasting through October 18, 2013, regarding your concernsOur representatives informed you that the early termination fee would not be reversedAs a courtesy, a $credit was applied to your account on March 5, 2012, reducing the balance to $ When I spoke with you today, I advised you that the balance of $is validWe are unable to honor your request to remove the charges If there are further questions or concerns about this issue, please feel free to contact me at ( [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT ( [redacted] Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
February 16, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On February 15, 2016, we received your complaint, dated February 14, 2016, filed with the Revdex.com You maintain that when you added an additional receiver to your account on July 5, 2015, you made a verbal agreement that there was no commitment includedYou also stated that you were told that your monthly bill would be $per month After reviewing your July 5, 2015, call, we found that the agent disclosed the 24-month commitment and you did not dispute itThere was no verbal agreement for service without a commitmentIn addition, the agent didn’t tell you that the monthly bill would be $per month, but he provided you with a $credit for six monthsHowever, the credits did not post to the account; therefore, I applied a lump-sum credit of $for the six months that you did not receive the creditThe agent also informed you that the previous bill was $after the credits Your service is regularly priced at $plus tax a monthYou have received a monthly $courtesy credit since August 25, 2014, which expired on your November 19, 2015, billing statement and you are now billed at the regular rateI am unable to honor your request to continue to reduce your price; therefore, I released you from the 24-month agreement and I removed the $early termination fee When I spoke with you by telephone today, I informed you that the remaining balance is $because the $payment made on January 6, 2016, did not cover the full balance and it carried over to the next month’s bill Following our conversation, you called in and reduced your programming package to the America’s Top Plus and you restarted your account with a minimal payment of $The agent you spoke with provided you with a $credit for six monthsAlthough restarting the service did not include an additional commitment, it reinstated the original commitment, which does not expire until July 12, I’ve enclosed a copy of your agreement for the 24-month commitment for your records If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] *** Tell us why here
August 16, Dear Mr [redacted] : On August 12, 2016, we received your complaint, dated August 10, 2016, filed with the Revdex.com You said that you agreed to TV and internet, but you only received TV serviceYou disconnected your account and you disputed the early termination fee A review of your account reveals that you placed your order for our service through Infinity Sales Group LLC (###-###-####), a partner of oursI forwarded a copy of your complaint to themI also waived your early termination fee and upfront installation costYou will receive a refund of $ Mr [redacted] contacted you by phone and he explained our resolution, to which you agreed If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
February 16, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr***: On February 15, 2017, we received your rebuttal, dated February 8, 2017, filed with the Revdex.com You asked that we send a technician to your home to retrieve your leased equipment We can meet your request; however, there is a $charge that must be paid upfront in order for us to do this If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
October 20, Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On October 17, 2016, we received your rebuttal, dated October 13, 2016, filed with the Revdex.com You indicated that the funds debited from your bank account for a payment for your father’s (Mr [redacted] ) account was a DISH Network error and you declined the $credit that was applied to his accountYou requested reimbursement for the Non-Sufficient Fund (NSF) fees that you incurred from your bank When we spoke on September 27, 2016, I informed you that your credit card information was not saved in our system for automatic paymentsHowever, your father used our automated telephone system to authorize the $payment through the form of payment last used A refund of $was issued on September 21, This is not a DISH Network error and we cannot honor your request for reimbursements of NSF fees You declined the courtesy credit that I had applied to your father’s account; therefore, I removed it If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday - Friday, 6:am - 2:pm MDT ###-###-####
January 26, Mr [redacted] * [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On January 18, 2018, we received your complaint, dated January 17, 2018, filed with the Revdex.com You stated that you entered into a new two-year agreement that included a two-year price guaranteeHowever, you received a bill that indicated that your price will increaseYou also mention that you are paying for the CW, but you have not received it in months When I spoke with you by telephone today, I apologized for this oversight and advised you to log into your online account and accept the new agreementI applied a one-time courtesy credit for the confusion Your local channels are broadcast from Macon, Georgia and they are priced at $(formerly $10.00) per monthThey include ABC, NBC, CBS and FoxWe do not show that the CW is provided in your areaYou may view CW programming via their streaming application If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Gerri S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Tell us why here...June 29, Ms [redacted] ** *** Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On June 29, 2016, we received your rebuttal, dated June 24, 2016, filed with the Revdex.comYou said that you filed for ID theft with us when you found an account in your nameYou stated that you sent in the necessary documentationI contacted our ID Theft Team and they advised me that they have not received any documentation from youPlease resubmit the requested documentation If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
Initial Business Response / [redacted] (1000, 5, 2015/05/13) */ May 12, Ms [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On May 11, 2015, we received your complaint, dated May 8, 2015, filed with the Revdex.com You said that you closed your account within days of activation and disputed the early termination feeYou requested that your balance be waived and for the debt to be removed from your credit report When we spoke by phone, I explained that DISH Network doesn't offer a grace period during which a customer can disconnect their account without penaltyHowever, because we don't have a contract for you on file, I waived the remaining charges on your account, which now has a zero balance Your account will be removed from our collection agency's files and the debt will be removed from your credit reportPlease allow up to eight weeks for your report to be updated If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/05/28) */ I am sorry for the delay in respondingThis matter IS NOT CLOSED until formal response from me...DO NOT ASSUME !! This company HAS NOT REMOVED this damaging error from my recordsI have only received a letter in which they maintain some erroneous and mis-informed claim that there was no 'buyer's remorse', AND claim that the removal may take up to weeksIf this is not removed within the next seven (7) days, legal proceedings will go forwardThis is damaging my ability to obtain a mortgage loan and I want it removed immediately Thank you [redacted] Final Business Response / [redacted] (4000, 14, 2015/06/01) */ May 29, Ms [redacted] PO Box Apache, AZ XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On May 29, 2015, we received your rebuttal, dated May 28, 2015, filed with the Revdex.com You requested that your credit report be updated within the next seven days Unfortunately, there is no way to expedite this processWe request the update immediately; however, it can take up to eight weeks for completion If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/05/13) */ May 12, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On May 8, 2015, we received your complaint, dated May 7, 2015, filed with the Revdex.com You said DISH Network signed you up for service that did not work for youYou requested a refund of all payments made I attempted to reach you at (XXX) XXX-XXXX on May 8, 11, and 12, 2015, and I left three voicemails In my last message, I advised you that our records indicate that you contacted us concerning dishNET internet service not providing you with streaming capabilitiesPlease note that our satellite internet disclosures provide that the service is not intended for streaming or online gaming due to data restrictionsAs such, we are unable to provide you with a refundHowever, I made an exception and waived your internet 24-month commitment so you may seek service that better suits your needs Please note that DISH Network did not sign you up for this service, as the installation of internet equipment was requested If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 6, 2015/05/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because I was not told this when I signed up! Final Business Response / [redacted] (4000, 12, 2015/05/27) */ May 26, Mr [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On May 20, 2015, we received your complaint, dated May 19, 2015, filed with the Revdex.com You maintain that you were advised that dishNET internet service would work in your area Our records indicate that the service works in your area; however, you reported issues with streamingAs you were advised during your sales call, dishNET satellite internet is not intended for streaming due to data capsAs you were made aware of this prior to initiating your account and chose to continue setting up one, we are unable to provide you with compensation or refunds If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Final Consumer Response / [redacted] (3000, 17, 2015/10/28) */ Received duplicate complaint 10/27/2015, merged information from CID#XXXXXXXX and closed as duplicate Dish Network's Deceptive practices I have had a problem with Dish Network now for a while, With issues concering their service and deceptive practicesI was promised that because of all of this the early termination fee would be waived, Now they are claiming they can not find my account! If you value your time and do not wish to enter into a web of lies and being taken advantage of DO NOT SUBSCRIBE TO DISH NETWORK! I want to be compensated for my time! I have spent countles hours on their stupid automated systems and had to write numerous letters! This company has no service what so ever! $
March 10, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On March 10, 2016, we received your complaint, dated March 9, 2016, filed with the Revdex.com You expressed concern with the price increaseYou maintain that you were told your monthly rate was locked in for two years Your equipment was upgraded on September 8, 2015, through our DISH’n It up promotionAs a result, you were enrolled in a 24-month commitmentAdditionally, a $monthly credit was applied to your accountPlease be advised that our price guarantee promotional offer is only available to new customers; therefore, your service charges are subject to change On January 14, 2016, DISH Network experienced a $price increase to our basic programming packages (America’s Top 120, and 250)On March 8, 2016, a monthly $credit was applied to your account for six months When I spoke with you by phone today, I offered to extend the $monthly credit until the end of the term commitment or waive your 24-month commitmentYou opted to have the term commitment waivedPlease be advised that your service will continue on a month-to-month basisYou will not be charged an early termination fee if you choose to disconnect your service If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
December 13, Mr [redacted] , ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On December 9, 2016, we received your complaint, dated December 8, 2016, filed with the Revdex.com You stated that when you purchased your DISH Network service, you received a three-year price lock promotionYou are to receive the America’s Top 120+ for $a monthYou placed your account on pause while waiting for the completion of your new residenceWhen you restored the service, you lost the promotional benefitsYou requested that the promotion be restored When we spoke on December 12, 2016, I advised you that our phone records indicate the promotion loss was disclosed when your account was placed on pauseHowever, as a courtesy, I agreed to restore your promotionYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Dish is also fixing a billing problem they createdI spoke to them today and they told me they would be refunding me the money for the billing error and paying the bank fees I incurred because of their mistakeAs long as all this is resolved, I will be satisfied with the resolution Sincerely, [redacted]
August 5, Dear Ms [redacted] : On August 4, 2016, we received your complaint, dated July 29, 2016, filed with the Revdex.com You said that you contacted our customer service to have your information removed from our system as you have been getting unwanted mail from us, but your request was deniedYou requested that we remove your information from our system I have processed your request and it can take eight weeks to be completed If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Dear Ms***: On February 8, 2016, we received your complaint, dated February 5, 2016, filed with the Revdex.comYou said that you were told you were still under contract and that you would be charged a $early termination feeYou asked that the early termination fee be waived, or that we provide you with a signed contractWhen we spoke by phone, I told you that I have removed the commitment from your accountYou may close your account at any time without penaltyIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I see that Dish was once again trying to contact me by phone, I suspect they were going to try and "Prompt" me to payThe phone number used was invalidBut by trying to contact me other than by Mail or email, they once again proved their inability to work things out with regards to the customer' requestsThank you for the quick resolution Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/06/03) */ May 29, Mr [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On May 27, 2015, we received your complaint, dated May 26, 2015, filed with the Better Business Bureau My attempts to reach you by phone on May 27, and 29, 2015, have been unsuccessful; however, I left a voice message on each attempt You expressed concern regarding paying more for your package than a new customer wouldYou asked that your rate be discounted You were provided with a one-year discount as advertisedYou were advised that after your first year you would be subject to our ratesThe advertisement you provided reflects new customer offers which are not available for existing customersYour request is denied If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, Scott Diaz Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Complaint: [redacted] I am rejecting this response because: Today I received a call from [redacted] ***, Attorney at Law, in response to my State Bar complaintMr [redacted] advised he has zero connections with BillAdvisorMr [redacted] stated he is the only [redacted] Attorney in the State of TexasHe further advised this is a typical scam, to bill under a fraudulent nameMy credit card company already expressed these fraudulent practices when I disputed the chargesMr [redacted] requested that I contact my Credit Card and advise them he did not authorize his name to be used to charge people through BillAdvisorI will be forwarding his information to my Credit Card companyIf this is a legitimate company, why are they charging people under fraudulent circumstances/names? Why will GoDish not permit me to listen to my "affirmative" response for this unethical company? Federal Law does not restrict my request, Dave with Dish is wrong on that matterI can not stress enough this has nothing to do with the "small" amount of monies lost, and everything to do with ethics! I remain shocked that a big company permits their customers to be taken advantage of when they simply want to sign up for satellite tv Sincerely, [redacted]
I THINK YOU ARE A LIAR YOU DID NOT REVIEW ANY PHONE RESPONSESIF YOU DID WHY DID IT TAKE SO LONG TO RESPOND I THINK YOU DO NOT CARE ABOUT YOUR CUSTOMERS AND REALIZE YOU DO NOT CARE SINCE I HAVE NO AVAILABLE SERVICES BUT TO GET DISH HERE Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 10, 2015/07/09) */ July 8, [redacted] XXXXX [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On July 3, 2015, we received your complaint, dated July 2, 2015, filed with the Revdex.com You disputed the automatic debiting of your early termination fee associated with your DISH Network account I attempted to reach you at (XXX) XXX-XXXX on July 6, and 8, 2015, and I left three voicemails In my last message I advised you that on January 11, 2015, you upgraded your equipment through our DISH'n It Up (DIU) promotionThe DIU promotion requires a new 24-month commitment and as you disconnected your account prior to the end of your commitment, an early termination fee of $was applied to your DISH Network accountAs you had a credit balance on your account, your final balance is $This balance was debited from the credit or debit card account that you provided as a qualifying card when you requested the upgrade, per the terms of the DIU promotionYou later disputed the charge with your bank causing it to be charged back to your DISH Network account Our records indicate that you agreed to the terms of the DIU when you signed the DIU agreement (enclosed)Additionally, you were advised of your early termination fee when you contacted us to disconnect your accountWe also sent you an email providing you notice of the automatic debit on May 29, As our records indicate that you agreed to the terms of and received the benefits of the DIU promotion, we are unable to waive your $balance and we request that it be paid If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Final Business Response / [redacted] (4000, 17, 2015/09/16) */ August 27, Ms [redacted] XXXXX [redacted] AptXXXXX [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On August 26, 2015, we received your complaint, dated August 25, 2015, filed with the Revdex.com You expressed concern about the early termination fee associated with your DISH Network account as well the level of customer service you received A review of our records reveals that I responded to your letter previouslyEnclosed is a copy of my response for your records If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] August 25, Ms [redacted] XXXXX N [redacted] AptXXXXX [redacted] XXXXX Re: XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On August 24, 2015, we received your correspondence, dated August 18, You said that you attempted to reach me but you had to enter several prompts over the phone to do soYou also said that you were not advised that upgrading your equipment would require a new 24-month commitment and that you did not authorize the automatic debit of your early termination feeIn addition, you expressed concern about your customer service experience Please note that the number I left in my voicemails was my direct number that requires no promptsIf you ran into prompts when calling then you were calling our toll-free number for customer service I reviewed your January 2, 2015, call during which you requested to upgrade your equipment to high-definitionI found that the agent advised you of the 24-month commitment twice, once before setting up the upgrade and once during our standard disclosures at the end of the call The DISH'n It Up (DIU) agreement is presented after the installation of the equipmentBy signing the Service Agreement and DIU agreement, you agreed to the terms contained thereinPlease note that we present you with the documents for your review We appreciate your feedback concerning your experienceIt will be used to improve our agents' interactions with our customersWe strive to provide excellent service and regret that your experience was unfavorable If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: [redacted] ***
March 23, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms***: On March 22, 2016, we received your correspondence, dated March 21, 2016, filed with the Revdex.comYou said a collection agency contacted you regarding a debt of $from DISH Network for unreturned equipmentYou requested that this be removed from your credit report When we spoke on March 22, 2016, I informed you that I was unable to locate the DISH Network account you describedSo that I may investigate this matter further, I asked you to provide me with a copy of the collection noticeI sent an email that provided our mailing address to [redacted] (enclosed)Today, I received your collection noticeI found that account number [redacted] was sent to collections in Due to the age of the account, I was unable to retrieve the billing statementsAs a result, I removed the balance of $from your accountThis information will be updated with the credit bureausPlease allow eight weeks for processingIf there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely,
December 21, Mr [redacted] ** [redacted] , OH [redacted] Re: Revdex.com Complaint # [redacted] Dear Mr [redacted] : On December 17, 2015, we received your complaint, dated December 16, 2015, filed with the Revdex.com You expressed concern with the balance of $on your accountYou maintain that you canceled your service because you experienced technical issuesYou stated that although two appointments were scheduled to resolve the issue, they were not completed Your service was activated on November 5, 2010, with a 24-month commitment and was canceled on December 28, Since your term commitment was not fulfilled, an early termination fee of $was applied to your accountYou were also charged two $box return fees for the use of our shipping labels to return the equipment, leaving your account with a total balance due of $Enclosed is a copy of your agreement wherein these fees are disclosed Our records reveal that you contacted us several times beginning on February 4, 2012, and lasting through October 18, 2013, regarding your concernsOur representatives informed you that the early termination fee would not be reversedAs a courtesy, a $credit was applied to your account on March 5, 2012, reducing the balance to $ When I spoke with you today, I advised you that the balance of $is validWe are unable to honor your request to remove the charges If there are further questions or concerns about this issue, please feel free to contact me at ( [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday-Friday, 6:am - 3:pm MDT ( [redacted] Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
February 16, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On February 15, 2016, we received your complaint, dated February 14, 2016, filed with the Revdex.com You maintain that when you added an additional receiver to your account on July 5, 2015, you made a verbal agreement that there was no commitment includedYou also stated that you were told that your monthly bill would be $per month After reviewing your July 5, 2015, call, we found that the agent disclosed the 24-month commitment and you did not dispute itThere was no verbal agreement for service without a commitmentIn addition, the agent didn’t tell you that the monthly bill would be $per month, but he provided you with a $credit for six monthsHowever, the credits did not post to the account; therefore, I applied a lump-sum credit of $for the six months that you did not receive the creditThe agent also informed you that the previous bill was $after the credits Your service is regularly priced at $plus tax a monthYou have received a monthly $courtesy credit since August 25, 2014, which expired on your November 19, 2015, billing statement and you are now billed at the regular rateI am unable to honor your request to continue to reduce your price; therefore, I released you from the 24-month agreement and I removed the $early termination fee When I spoke with you by telephone today, I informed you that the remaining balance is $because the $payment made on January 6, 2016, did not cover the full balance and it carried over to the next month’s bill Following our conversation, you called in and reduced your programming package to the America’s Top Plus and you restarted your account with a minimal payment of $The agent you spoke with provided you with a $credit for six monthsAlthough restarting the service did not include an additional commitment, it reinstated the original commitment, which does not expire until July 12, I’ve enclosed a copy of your agreement for the 24-month commitment for your records If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] *** Tell us why here
August 16, Dear Mr [redacted] : On August 12, 2016, we received your complaint, dated August 10, 2016, filed with the Revdex.com You said that you agreed to TV and internet, but you only received TV serviceYou disconnected your account and you disputed the early termination fee A review of your account reveals that you placed your order for our service through Infinity Sales Group LLC (###-###-####), a partner of oursI forwarded a copy of your complaint to themI also waived your early termination fee and upfront installation costYou will receive a refund of $ Mr [redacted] contacted you by phone and he explained our resolution, to which you agreed If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
February 16, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr***: On February 15, 2017, we received your rebuttal, dated February 8, 2017, filed with the Revdex.com You asked that we send a technician to your home to retrieve your leased equipment We can meet your request; however, there is a $charge that must be paid upfront in order for us to do this If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
October 20, Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On October 17, 2016, we received your rebuttal, dated October 13, 2016, filed with the Revdex.com You indicated that the funds debited from your bank account for a payment for your father’s (Mr [redacted] ) account was a DISH Network error and you declined the $credit that was applied to his accountYou requested reimbursement for the Non-Sufficient Fund (NSF) fees that you incurred from your bank When we spoke on September 27, 2016, I informed you that your credit card information was not saved in our system for automatic paymentsHowever, your father used our automated telephone system to authorize the $payment through the form of payment last used A refund of $was issued on September 21, This is not a DISH Network error and we cannot honor your request for reimbursements of NSF fees You declined the courtesy credit that I had applied to your father’s account; therefore, I removed it If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday - Friday, 6:am - 2:pm MDT ###-###-####
January 26, Mr [redacted] * [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On January 18, 2018, we received your complaint, dated January 17, 2018, filed with the Revdex.com You stated that you entered into a new two-year agreement that included a two-year price guaranteeHowever, you received a bill that indicated that your price will increaseYou also mention that you are paying for the CW, but you have not received it in months When I spoke with you by telephone today, I apologized for this oversight and advised you to log into your online account and accept the new agreementI applied a one-time courtesy credit for the confusion Your local channels are broadcast from Macon, Georgia and they are priced at $(formerly $10.00) per monthThey include ABC, NBC, CBS and FoxWe do not show that the CW is provided in your areaYou may view CW programming via their streaming application If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Gerri S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Tell us why here...June 29, Ms [redacted] ** *** Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On June 29, 2016, we received your rebuttal, dated June 24, 2016, filed with the Revdex.comYou said that you filed for ID theft with us when you found an account in your nameYou stated that you sent in the necessary documentationI contacted our ID Theft Team and they advised me that they have not received any documentation from youPlease resubmit the requested documentation If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
Initial Business Response / [redacted] (1000, 5, 2015/05/13) */ May 12, Ms [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On May 11, 2015, we received your complaint, dated May 8, 2015, filed with the Revdex.com You said that you closed your account within days of activation and disputed the early termination feeYou requested that your balance be waived and for the debt to be removed from your credit report When we spoke by phone, I explained that DISH Network doesn't offer a grace period during which a customer can disconnect their account without penaltyHowever, because we don't have a contract for you on file, I waived the remaining charges on your account, which now has a zero balance Your account will be removed from our collection agency's files and the debt will be removed from your credit reportPlease allow up to eight weeks for your report to be updated If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/05/28) */ I am sorry for the delay in respondingThis matter IS NOT CLOSED until formal response from me...DO NOT ASSUME !! This company HAS NOT REMOVED this damaging error from my recordsI have only received a letter in which they maintain some erroneous and mis-informed claim that there was no 'buyer's remorse', AND claim that the removal may take up to weeksIf this is not removed within the next seven (7) days, legal proceedings will go forwardThis is damaging my ability to obtain a mortgage loan and I want it removed immediately Thank you [redacted] Final Business Response / [redacted] (4000, 14, 2015/06/01) */ May 29, Ms [redacted] PO Box Apache, AZ XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On May 29, 2015, we received your rebuttal, dated May 28, 2015, filed with the Revdex.com You requested that your credit report be updated within the next seven days Unfortunately, there is no way to expedite this processWe request the update immediately; however, it can take up to eight weeks for completion If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/05/13) */ May 12, [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On May 8, 2015, we received your complaint, dated May 7, 2015, filed with the Revdex.com You said DISH Network signed you up for service that did not work for youYou requested a refund of all payments made I attempted to reach you at (XXX) XXX-XXXX on May 8, 11, and 12, 2015, and I left three voicemails In my last message, I advised you that our records indicate that you contacted us concerning dishNET internet service not providing you with streaming capabilitiesPlease note that our satellite internet disclosures provide that the service is not intended for streaming or online gaming due to data restrictionsAs such, we are unable to provide you with a refundHowever, I made an exception and waived your internet 24-month commitment so you may seek service that better suits your needs Please note that DISH Network did not sign you up for this service, as the installation of internet equipment was requested If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 6, 2015/05/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because I was not told this when I signed up! Final Business Response / [redacted] (4000, 12, 2015/05/27) */ May 26, Mr [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On May 20, 2015, we received your complaint, dated May 19, 2015, filed with the Revdex.com You maintain that you were advised that dishNET internet service would work in your area Our records indicate that the service works in your area; however, you reported issues with streamingAs you were advised during your sales call, dishNET satellite internet is not intended for streaming due to data capsAs you were made aware of this prior to initiating your account and chose to continue setting up one, we are unable to provide you with compensation or refunds If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Final Consumer Response / [redacted] (3000, 17, 2015/10/28) */ Received duplicate complaint 10/27/2015, merged information from CID#XXXXXXXX and closed as duplicate Dish Network's Deceptive practices I have had a problem with Dish Network now for a while, With issues concering their service and deceptive practicesI was promised that because of all of this the early termination fee would be waived, Now they are claiming they can not find my account! If you value your time and do not wish to enter into a web of lies and being taken advantage of DO NOT SUBSCRIBE TO DISH NETWORK! I want to be compensated for my time! I have spent countles hours on their stupid automated systems and had to write numerous letters! This company has no service what so ever! $
March 10, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On March 10, 2016, we received your complaint, dated March 9, 2016, filed with the Revdex.com You expressed concern with the price increaseYou maintain that you were told your monthly rate was locked in for two years Your equipment was upgraded on September 8, 2015, through our DISH’n It up promotionAs a result, you were enrolled in a 24-month commitmentAdditionally, a $monthly credit was applied to your accountPlease be advised that our price guarantee promotional offer is only available to new customers; therefore, your service charges are subject to change On January 14, 2016, DISH Network experienced a $price increase to our basic programming packages (America’s Top 120, and 250)On March 8, 2016, a monthly $credit was applied to your account for six months When I spoke with you by phone today, I offered to extend the $monthly credit until the end of the term commitment or waive your 24-month commitmentYou opted to have the term commitment waivedPlease be advised that your service will continue on a month-to-month basisYou will not be charged an early termination fee if you choose to disconnect your service If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] ** [redacted] [redacted] ***
December 13, Mr [redacted] , ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On December 9, 2016, we received your complaint, dated December 8, 2016, filed with the Revdex.com You stated that when you purchased your DISH Network service, you received a three-year price lock promotionYou are to receive the America’s Top 120+ for $a monthYou placed your account on pause while waiting for the completion of your new residenceWhen you restored the service, you lost the promotional benefitsYou requested that the promotion be restored When we spoke on December 12, 2016, I advised you that our phone records indicate the promotion loss was disclosed when your account was placed on pauseHowever, as a courtesy, I agreed to restore your promotionYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Dish is also fixing a billing problem they createdI spoke to them today and they told me they would be refunding me the money for the billing error and paying the bank fees I incurred because of their mistakeAs long as all this is resolved, I will be satisfied with the resolution Sincerely, [redacted]
August 5, Dear Ms [redacted] : On August 4, 2016, we received your complaint, dated July 29, 2016, filed with the Revdex.com You said that you contacted our customer service to have your information removed from our system as you have been getting unwanted mail from us, but your request was deniedYou requested that we remove your information from our system I have processed your request and it can take eight weeks to be completed If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Dear Ms***: On February 8, 2016, we received your complaint, dated February 5, 2016, filed with the Revdex.comYou said that you were told you were still under contract and that you would be charged a $early termination feeYou asked that the early termination fee be waived, or that we provide you with a signed contractWhen we spoke by phone, I told you that I have removed the commitment from your accountYou may close your account at any time without penaltyIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I see that Dish was once again trying to contact me by phone, I suspect they were going to try and "Prompt" me to payThe phone number used was invalidBut by trying to contact me other than by Mail or email, they once again proved their inability to work things out with regards to the customer' requestsThank you for the quick resolution Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/06/03) */ May 29, Mr [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On May 27, 2015, we received your complaint, dated May 26, 2015, filed with the Better Business Bureau My attempts to reach you by phone on May 27, and 29, 2015, have been unsuccessful; however, I left a voice message on each attempt You expressed concern regarding paying more for your package than a new customer wouldYou asked that your rate be discounted You were provided with a one-year discount as advertisedYou were advised that after your first year you would be subject to our ratesThe advertisement you provided reflects new customer offers which are not available for existing customersYour request is denied If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, Scott Diaz Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
Complaint: [redacted] I am rejecting this response because: Today I received a call from [redacted] ***, Attorney at Law, in response to my State Bar complaintMr [redacted] advised he has zero connections with BillAdvisorMr [redacted] stated he is the only [redacted] Attorney in the State of TexasHe further advised this is a typical scam, to bill under a fraudulent nameMy credit card company already expressed these fraudulent practices when I disputed the chargesMr [redacted] requested that I contact my Credit Card and advise them he did not authorize his name to be used to charge people through BillAdvisorI will be forwarding his information to my Credit Card companyIf this is a legitimate company, why are they charging people under fraudulent circumstances/names? Why will GoDish not permit me to listen to my "affirmative" response for this unethical company? Federal Law does not restrict my request, Dave with Dish is wrong on that matterI can not stress enough this has nothing to do with the "small" amount of monies lost, and everything to do with ethics! I remain shocked that a big company permits their customers to be taken advantage of when they simply want to sign up for satellite tv Sincerely, [redacted]