June 13, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On June 10, 2016, we received your complaint, dated June 9, 2016, filed with the Revdex.com You indicated that you previously requested not to be contacted by DISH Network; however, you continue to receive mailings Our records confirm that your phone number and address are on our internal Do Not Contact (DNC) list Please be advised that most print advertisements, but not all, are sent by companies that sell DISH Network satellite hardware and programmingThey are independent companies that set their own policies and business proceduresAs we do not share any information with the independent companies that sell our product, we suggest that you call the contact phone number on each advertisement and request to be placed on their DNC list The United States Postal Service also has some suggestions to prevent the receipt of unwanted print advertisements: The Direct Marketing Association (DMA) created a "Do Not Mail" registryThe DMA has approximately 3,membersRegistry members are no longer allowed to be contacted by members of the DMAEmail registration is free at www.dmachoice.orgRegistration by mail is $It takes approximately two to three months before a significant reduction in junk mail is seenThe DMA registry provides a partial solution; junk mail can still be received from non-DMA membersThe DMA contact information is as follows: DMAchoice Direct Marketing Association PO Box Carmel, NY dmachoice.org There are methods available to refuse delivery from non-governmental institutionsRequest Form 1500, Application for Listing and/or Prohibitory OrderThe form was originally created to avoid circulation of sexually-oriented mailThe Supreme Court ruled Form can be used to refuse all undesirable mail, including junk mailWhen submitting Form 1500, include a sample piece of junk mailIt takes days to have your address added to the listYour listing is active for five years The Prohibitory Order Processing Center contact information is: U.SPostal Service PO Box Memphis TN 38173-usps.com/forms/_pdf/ps1500.pdf If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted]
January 22, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On January 15, 2016, we received your complaint, dated January 13, 2016, filed with the Revdex.com I unsuccessfully attempted to contact you at [redacted] on January 18, and 21, 2016, and I left one message, as there was no further options to leave a message You indicated that you placed your account on DISH Pause, but you are now receiving bills for regular service charges A review of your account reveals that on September 22, 2015, you called to place the account on DISH Pause and it was scheduled for three monthsAfter this time frame was reached on December 22, 2015, your service was automatically restartedNotification that DISH Pause expired was also sent to [redacted] @gmail.com on that same date A review of your September 22, 2015, call reveals that the customer service agent informed you several times that DISH Pause was for three months and your service would be automatically restarted afterwardPlease note that DISH Network offers DISH Pause as an option for temporary situations when the service cannot be used--it is not a long-term solution As an exception, I removed your outstanding balance of $and placed the account on DISH Pause for nine monthsPlease contact me if the account is to remain on pause or be disconnectedOnce the DISH Pause expires, you will begin to be billed for service If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT
January 4, Dear Mr [redacted] : On January 4, 2017, we received your complaint, dated January 3, 2017, filed with the Revdex.com You indicated that you did not sign a new 24-month agreement and although you requested a copy of a signed agreement, you have not received itYou mentioned your dissatisfaction with the customer service you received and that you only received copies of expired agreements We were unable to locate a new 24-month agreementHowever, the documented sales chat reveals that you agreed to a new two-year agreement when you exchanged your Hopper for Wally receivers and the 24-month commitment was disclosed during this chat When I spoke with you by telephone today, I informed you that as an exception, I waived the new 24-month agreement Boxes for the return of the Wally receivers are scheduled to be delivered on Thursday, January 5, Please return them along with the remotes to avoid unreturned equipment fees With regard to the customer service you received, I apologize for the confusion If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
September 8, Dear Ms***: On September 1, 2016, we received your complaint, dated August 31, 2016, filed with the Revdex.com You requested to be released from your 24-month commitment due to the loss of your local Fox channel This account was established under the Digital Home Advantage (DHA) 24-month agreement (copy enclosed)It is disclosed in the DHA agreement that we reserve the right to change prices, programming and packagesThe commitment remains valid I am happy to report that DISH Network has reached an agreement with Tribune Broadcasting and all Tribune channels have been restored We appreciate your patience and we thank you for your loyalty If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-#### Enclosure
Initial Business Response / [redacted] (1000, 4, 2015/05/22) */ May 21, Mrand Mrs [redacted] and [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mrand Mrs [redacted] : On May 19, 2015, we received your correspondence, dated May 18, 2015, filed with the Revdex.com You maintain that a technician took your receiver during an equipment upgrade and you disputed the unreturned equipment fee I attempted to reach you at (***) ***- [redacted] on May 19, and 21, I left three voice messages Although we have no record that the equipment was retrieved or returned to DISH Network, I made an exception and reversed the $unreturned equipment fee A refund check in the amount of $was mailed to your address on May 20, Please allow seven days for mailingThis refund is for unused service We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
April 18, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms***: On April 13, 2016, we received your complaint, dated April 11, 2016, filed with the Revdex.com You said you were advised that your billing due date would be May 2, 2016, but instead, it was on April 17, You also expressed concern about your damage claim I attempted to reach you at [redacted] on April 14, and 18, 2016, and I left three voicemails In my last message, I advised you that I forwarded your complaint to our Corporate Field Resolutions (CFR) Team As they are the only team at DISH Network that handles damage claims, please continue to work with them in resolving your claim As I advised you, our records do not reflect a due date of May 2, DISH Network’s billing system automatically sets the due date for new accounts days after the account is activated As your account was activated on April 2, 2016, your first billing due date was April 17, As I explained, you can request to change your due date after two billing periods We sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] *
May 13, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On May 10, 2016, we received your complaint, dated May 10, 2016, filed with the Revdex.com You said that a payment was collected from your credit card account the day after you closed your DISH Network accountYou expressed concern regarding the time it is taking to receive a refundYou requested the refund, and to be compensated When we spoke I explained that you had chosen our Credit Card AutoPay (CCA) option which is scheduled to collect a payment on the 27th of each month, and when you closed your account on April 26, 2016, it was too late to stop the CCA collectionWe ask that our customers contact us at least three business days before a scheduled payment to have the CCA option removed We received your payment through an electronic funds transferThis requires that we hold the payment for days before we can process a refundOnce a refund is submitted, it may take up to three business days to process itAlso, it may take your credit card provider an additional three business days to return your fundsOur records reflect that the refund was processed on May 11, I am unable to meet your request for compensation If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT
April 11, 2016 Ms. [redacted] ** [redacted] Re: BBB Complaint # [redacted] [redacted] - [redacted] ... Dear Ms. ***: On April 6, 2016, we received your complaint, dated April 4, 2016, filed with the RevDex.com. My attempts to contact you by phone at [redacted] on April 4, 8 and 11, 2016, were unsuccessful; however, I left three messages. You expressed concern with the debit of $100.00 that was applied to your credit card account. You maintain that the debit was unauthorized and you notified DISH Network that you would manually pay the balance on your account. You were enrolled in a 24-month commitment on January 4, 2015, when your equipment was upgraded through our DISH’n It Up promotion. Your service was disconnected on February 14, 2016, for non-payment. Since your term commitment was not fulfilled, an early termination fee of $100.00 was applied to your account. You were also charged two $10.00 box return fees and service charges, leaving a total balance of $152.89. Although we received two $10.00 payments (on March 21, 2016, and April 1, 2016), your promotional agreement discloses that your credit card account may automatically be debited for any early termination, unreturned equipment and/or shipping fees. As a result, a debit of $100.00 was applied to your credit card account on April 4, 2016. Enclosed is a copy of your agreement for your review. The debit is valid; therefore, we are unable to bill you for the early termination fee as you requested. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] . Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted] Enclosure
Initial Business Response / [redacted] (1000, 4, 2015/11/18) */ November 16, 2015 [redacted] XXXXX [redacted] XXXXX Re: BBB Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms. ***: On November 16, 2015, we received your complaint, dated November 13, 2015, filed... with the RevDex.com. You said that you were told you were under a contract and when you received a copy of the agreement, you stated that the signature is not yours. A review of your account reveals that you spoke with Ms. Nicole Steffani, an Executive Escalations specialist on November 13, 2015. She agreed to waive your early termination fee and your account now has a zero balance. Please note, the signature that is gathered is not on a paper documentit is on an electronic tablet. The electronic stylus used with the tablet may not track as quickly as a pen. Therefore, your signature may look distorted. If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT (XXX) XXX-XXXX cc: Denver / Boulder RevDex.com 1020 Cherokee St. Denver, CO XXXXX [redacted] ***
May 23, 2017 [redacted] ** [redacted] Re: BBB Complaint # [redacted] [redacted] Dear [redacted] On May 18, 2017, we received your complaint, dated May 8, 2017, filed with the RevDex.com. You expressed further concern with the reporting of your account balance to collections, and the information in my previous letter. You also stated that you received a billing statement reflecting a zero balance. As previously advised, our attempts to debit your credit card account for the early termination fee of $60.00 were unsuccessful. Additionally, the billing statements that were mailed on November 16, 2016, and December 16, 2016, were sent to the billing address on your account, which is correct. The balance was reported to a collection agency on December 28, 2016, because it was not paid. As indicated in my voicemail on May 8, 2017, the balance of $144.30 is still owed to DISH Network. Once the balance is paid in full, I am willing to make an exception and remove the information from the credit bureaus. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] . Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Dear Dr. ***: On February 10, 2016, we received your complaint, dated February 6, 2016, filed with the RevDex.com. You maintain that you were offered a two-year price guarantee when you upgraded your equipment, but that we have not honored the offer. Only one year was provided. A... review of the calls regarding the equipment upgrade in December 2015 reveals that there is no mention of a price guarantee. When I spoke with you by telephone today, you indicated that we advertised the Two-Year Price Guarantee online. I explained that in order to receive the offer, you have to be enrolled. You were not offered this option or enrolled with it. However, when I spoke with you by telephone today, I offered to adjust your account for the second year, as a previous agent already adjusted it for the first year. Additionally, I provided you with an additional offer of a $15.00 courtesy credit for 12 months since you have been a loyal customer since 2001. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT ###-###-####
Initial Business Response / [redacted] (1000, 5, 2015/10/16) */ October 13, [redacted] XXX XXth [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr***: On October 7, 2015, we received your complaint, dated October 6, 2015, filed with the Revdex.com You said that your local channels were added at $per month when you removed the MultiSport packageYou requested that your bill remain the same I attempted to reach you at (XXX) XXX-XXXX on October 8, and 13, 2015, and I left three voicemails In my last message I explained that DISH Network stopped offering programming packages without locals several years ago, as we reached near total coverage for local channelsCustomers who subscribed to no-local packages were grandfathered until any changes were made to their accountsAs you removed the MultiSport package, the locals were added automatically As I advised you in my message, because we appreciate your business, I applied a monthly $credit for months on top of the monthly $credit for months that you were receiving for this issueWe sincerely regret any inconvenience this may have caused If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
March 30, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] and Mr [redacted] : On March 24, 2017, we received your complaint, dated March 23, 2017, filed with the Revdex.com You said DISH Network advised you that you owe a $although you were under the impression that your account was current When we spoke today, I advised you that your account balance is currently $We reviewed your monthly bills and the payments posted to your accountI advised you that we did not receive a payment for your January billI emailed a copy of your monthly statements to [redacted] for your review If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Complaint: [redacted] I am rejecting this response because:The customer service representatives were rude Their refund site clearly states that I do not have to return remotes The sales rep was intentionally rude and added the return fee, i've never had to pay in the past, and said find the remotes and return them too CONFLICTING INFORMATION From the service rep, and the rude customer service rep I have been with the company for many times many years, and it is out of my control my new place can't have dish network I want the refunded Sincerely, [redacted]
I THINK YOU ARE A LIAR YOU DID NOT REVIEW ANY PHONE RESPONSESIF YOU DID WHY DID IT TAKE SO LONG TO RESPOND I THINK YOU DO NOT CARE ABOUT YOUR CUSTOMERS AND REALIZE YOU DO NOT CARE SINCE I HAVE NO AVAILABLE SERVICES BUT TO GET DISH HERE Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
March 23, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms***: On March 22, 2016, we received your correspondence, dated March 21, 2016, filed with the Revdex.comYou said a collection agency contacted you regarding a debt of $from DISH Network for unreturned equipmentYou requested that this be removed from your credit report When we spoke on March 22, 2016, I informed you that I was unable to locate the DISH Network account you describedSo that I may investigate this matter further, I asked you to provide me with a copy of the collection noticeI sent an email that provided our mailing address to [redacted] (enclosed)Today, I received your collection noticeI found that account number [redacted] was sent to collections in Due to the age of the account, I was unable to retrieve the billing statementsAs a result, I removed the balance of $from your accountThis information will be updated with the credit bureausPlease allow eight weeks for processingIf there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely,
February 16, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr***: On February 15, 2017, we received your rebuttal, dated February 8, 2017, filed with the Revdex.com You asked that we send a technician to your home to retrieve your leased equipment We can meet your request; however, there is a $charge that must be paid upfront in order for us to do this If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/05/13) */ May 12, Ms [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On May 11, 2015, we received your complaint, dated May 8, 2015, filed with the Revdex.com You said that you closed your account within days of activation and disputed the early termination feeYou requested that your balance be waived and for the debt to be removed from your credit report When we spoke by phone, I explained that DISH Network doesn't offer a grace period during which a customer can disconnect their account without penaltyHowever, because we don't have a contract for you on file, I waived the remaining charges on your account, which now has a zero balance Your account will be removed from our collection agency's files and the debt will be removed from your credit reportPlease allow up to eight weeks for your report to be updated If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/05/28) */ I am sorry for the delay in respondingThis matter IS NOT CLOSED until formal response from me...DO NOT ASSUME !! This company HAS NOT REMOVED this damaging error from my recordsI have only received a letter in which they maintain some erroneous and mis-informed claim that there was no 'buyer's remorse', AND claim that the removal may take up to weeksIf this is not removed within the next seven (7) days, legal proceedings will go forwardThis is damaging my ability to obtain a mortgage loan and I want it removed immediately Thank you [redacted] Final Business Response / [redacted] (4000, 14, 2015/06/01) */ May 29, Ms [redacted] PO Box Apache, AZ XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On May 29, 2015, we received your rebuttal, dated May 28, 2015, filed with the Revdex.com You requested that your credit report be updated within the next seven days Unfortunately, there is no way to expedite this processWe request the update immediately; however, it can take up to eight weeks for completion If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
December 13, Mr [redacted] , ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On December 9, 2016, we received your complaint, dated December 8, 2016, filed with the Revdex.com You stated that when you purchased your DISH Network service, you received a three-year price lock promotionYou are to receive the America’s Top 120+ for $a monthYou placed your account on pause while waiting for the completion of your new residenceWhen you restored the service, you lost the promotional benefitsYou requested that the promotion be restored When we spoke on December 12, 2016, I advised you that our phone records indicate the promotion loss was disclosed when your account was placed on pauseHowever, as a courtesy, I agreed to restore your promotionYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/06/03) */ May 29, Mr [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On May 27, 2015, we received your complaint, dated May 26, 2015, filed with the Better Business Bureau My attempts to reach you by phone on May 27, and 29, 2015, have been unsuccessful; however, I left a voice message on each attempt You expressed concern regarding paying more for your package than a new customer wouldYou asked that your rate be discounted You were provided with a one-year discount as advertisedYou were advised that after your first year you would be subject to our ratesThe advertisement you provided reflects new customer offers which are not available for existing customersYour request is denied If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, Scott Diaz Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
June 13, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On June 10, 2016, we received your complaint, dated June 9, 2016, filed with the Revdex.com You indicated that you previously requested not to be contacted by DISH Network; however, you continue to receive mailings Our records confirm that your phone number and address are on our internal Do Not Contact (DNC) list Please be advised that most print advertisements, but not all, are sent by companies that sell DISH Network satellite hardware and programmingThey are independent companies that set their own policies and business proceduresAs we do not share any information with the independent companies that sell our product, we suggest that you call the contact phone number on each advertisement and request to be placed on their DNC list The United States Postal Service also has some suggestions to prevent the receipt of unwanted print advertisements: The Direct Marketing Association (DMA) created a "Do Not Mail" registryThe DMA has approximately 3,membersRegistry members are no longer allowed to be contacted by members of the DMAEmail registration is free at www.dmachoice.orgRegistration by mail is $It takes approximately two to three months before a significant reduction in junk mail is seenThe DMA registry provides a partial solution; junk mail can still be received from non-DMA membersThe DMA contact information is as follows: DMAchoice Direct Marketing Association PO Box Carmel, NY dmachoice.org There are methods available to refuse delivery from non-governmental institutionsRequest Form 1500, Application for Listing and/or Prohibitory OrderThe form was originally created to avoid circulation of sexually-oriented mailThe Supreme Court ruled Form can be used to refuse all undesirable mail, including junk mailWhen submitting Form 1500, include a sample piece of junk mailIt takes days to have your address added to the listYour listing is active for five years The Prohibitory Order Processing Center contact information is: U.SPostal Service PO Box Memphis TN 38173-usps.com/forms/_pdf/ps1500.pdf If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted]
January 22, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr***: On January 15, 2016, we received your complaint, dated January 13, 2016, filed with the Revdex.com I unsuccessfully attempted to contact you at [redacted] on January 18, and 21, 2016, and I left one message, as there was no further options to leave a message You indicated that you placed your account on DISH Pause, but you are now receiving bills for regular service charges A review of your account reveals that on September 22, 2015, you called to place the account on DISH Pause and it was scheduled for three monthsAfter this time frame was reached on December 22, 2015, your service was automatically restartedNotification that DISH Pause expired was also sent to [redacted] @gmail.com on that same date A review of your September 22, 2015, call reveals that the customer service agent informed you several times that DISH Pause was for three months and your service would be automatically restarted afterwardPlease note that DISH Network offers DISH Pause as an option for temporary situations when the service cannot be used--it is not a long-term solution As an exception, I removed your outstanding balance of $and placed the account on DISH Pause for nine monthsPlease contact me if the account is to remain on pause or be disconnectedOnce the DISH Pause expires, you will begin to be billed for service If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT
January 4, Dear Mr [redacted] : On January 4, 2017, we received your complaint, dated January 3, 2017, filed with the Revdex.com You indicated that you did not sign a new 24-month agreement and although you requested a copy of a signed agreement, you have not received itYou mentioned your dissatisfaction with the customer service you received and that you only received copies of expired agreements We were unable to locate a new 24-month agreementHowever, the documented sales chat reveals that you agreed to a new two-year agreement when you exchanged your Hopper for Wally receivers and the 24-month commitment was disclosed during this chat When I spoke with you by telephone today, I informed you that as an exception, I waived the new 24-month agreement Boxes for the return of the Wally receivers are scheduled to be delivered on Thursday, January 5, Please return them along with the remotes to avoid unreturned equipment fees With regard to the customer service you received, I apologize for the confusion If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
September 8, Dear Ms***: On September 1, 2016, we received your complaint, dated August 31, 2016, filed with the Revdex.com You requested to be released from your 24-month commitment due to the loss of your local Fox channel This account was established under the Digital Home Advantage (DHA) 24-month agreement (copy enclosed)It is disclosed in the DHA agreement that we reserve the right to change prices, programming and packagesThe commitment remains valid I am happy to report that DISH Network has reached an agreement with Tribune Broadcasting and all Tribune channels have been restored We appreciate your patience and we thank you for your loyalty If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-#### Enclosure
Initial Business Response / [redacted] (1000, 4, 2015/05/22) */ May 21, Mrand Mrs [redacted] and [redacted] , [redacted] Re: Revdex.com Complaint # [redacted] - [redacted] Dear Mrand Mrs [redacted] : On May 19, 2015, we received your correspondence, dated May 18, 2015, filed with the Revdex.com You maintain that a technician took your receiver during an equipment upgrade and you disputed the unreturned equipment fee I attempted to reach you at (***) ***- [redacted] on May 19, and 21, I left three voice messages Although we have no record that the equipment was retrieved or returned to DISH Network, I made an exception and reversed the $unreturned equipment fee A refund check in the amount of $was mailed to your address on May 20, Please allow seven days for mailingThis refund is for unused service We regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-*** Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday - Friday, 6:am to 2:pm MST (***) ***- [redacted] cc: Denver / Boulder Revdex.com Cherokee St Denver, CO [redacted] ***
April 18, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms***: On April 13, 2016, we received your complaint, dated April 11, 2016, filed with the Revdex.com You said you were advised that your billing due date would be May 2, 2016, but instead, it was on April 17, You also expressed concern about your damage claim I attempted to reach you at [redacted] on April 14, and 18, 2016, and I left three voicemails In my last message, I advised you that I forwarded your complaint to our Corporate Field Resolutions (CFR) Team As they are the only team at DISH Network that handles damage claims, please continue to work with them in resolving your claim As I advised you, our records do not reflect a due date of May 2, DISH Network’s billing system automatically sets the due date for new accounts days after the account is activated As your account was activated on April 2, 2016, your first billing due date was April 17, As I explained, you can request to change your due date after two billing periods We sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri [redacted] *
May 13, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Ms [redacted] : On May 10, 2016, we received your complaint, dated May 10, 2016, filed with the Revdex.com You said that a payment was collected from your credit card account the day after you closed your DISH Network accountYou expressed concern regarding the time it is taking to receive a refundYou requested the refund, and to be compensated When we spoke I explained that you had chosen our Credit Card AutoPay (CCA) option which is scheduled to collect a payment on the 27th of each month, and when you closed your account on April 26, 2016, it was too late to stop the CCA collectionWe ask that our customers contact us at least three business days before a scheduled payment to have the CCA option removed We received your payment through an electronic funds transferThis requires that we hold the payment for days before we can process a refundOnce a refund is submitted, it may take up to three business days to process itAlso, it may take your credit card provider an additional three business days to return your fundsOur records reflect that the refund was processed on May 11, I am unable to meet your request for compensation If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT
April 11, 2016 Ms. [redacted] ** [redacted] Re: BBB Complaint # [redacted] [redacted] - [redacted] ... Dear Ms. ***: On April 6, 2016, we received your complaint, dated April 4, 2016, filed with the RevDex.com. My attempts to contact you by phone at [redacted] on April 4, 8 and 11, 2016, were unsuccessful; however, I left three messages. You expressed concern with the debit of $100.00 that was applied to your credit card account. You maintain that the debit was unauthorized and you notified DISH Network that you would manually pay the balance on your account. You were enrolled in a 24-month commitment on January 4, 2015, when your equipment was upgraded through our DISH’n It Up promotion. Your service was disconnected on February 14, 2016, for non-payment. Since your term commitment was not fulfilled, an early termination fee of $100.00 was applied to your account. You were also charged two $10.00 box return fees and service charges, leaving a total balance of $152.89. Although we received two $10.00 payments (on March 21, 2016, and April 1, 2016), your promotional agreement discloses that your credit card account may automatically be debited for any early termination, unreturned equipment and/or shipping fees. As a result, a debit of $100.00 was applied to your credit card account on April 4, 2016. Enclosed is a copy of your agreement for your review. The debit is valid; therefore, we are unable to bill you for the early termination fee as you requested. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] . Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted] Enclosure
Initial Business Response / [redacted] (1000, 4, 2015/11/18) */ November 16, 2015 [redacted] XXXXX [redacted] XXXXX Re: BBB Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms. ***: On November 16, 2015, we received your complaint, dated November 13, 2015, filed... with the RevDex.com. You said that you were told you were under a contract and when you received a copy of the agreement, you stated that the signature is not yours. A review of your account reveals that you spoke with Ms. Nicole Steffani, an Executive Escalations specialist on November 13, 2015. She agreed to waive your early termination fee and your account now has a zero balance. Please note, the signature that is gathered is not on a paper documentit is on an electronic tablet. The electronic stylus used with the tablet may not track as quickly as a pen. Therefore, your signature may look distorted. If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT (XXX) XXX-XXXX cc: Denver / Boulder RevDex.com 1020 Cherokee St. Denver, CO XXXXX [redacted] ***
May 23, 2017 [redacted] ** [redacted] Re: BBB Complaint # [redacted] [redacted] Dear [redacted] On May 18, 2017, we received your complaint, dated May 8, 2017, filed with the RevDex.com. You expressed further concern with the reporting of your account balance to collections, and the information in my previous letter. You also stated that you received a billing statement reflecting a zero balance. As previously advised, our attempts to debit your credit card account for the early termination fee of $60.00 were unsuccessful. Additionally, the billing statements that were mailed on November 16, 2016, and December 16, 2016, were sent to the billing address on your account, which is correct. The balance was reported to a collection agency on December 28, 2016, because it was not paid. As indicated in my voicemail on May 8, 2017, the balance of $144.30 is still owed to DISH Network. Once the balance is paid in full, I am willing to make an exception and remove the information from the credit bureaus. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] . Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Dear Dr. ***: On February 10, 2016, we received your complaint, dated February 6, 2016, filed with the RevDex.com. You maintain that you were offered a two-year price guarantee when you upgraded your equipment, but that we have not honored the offer. Only one year was provided. A... review of the calls regarding the equipment upgrade in December 2015 reveals that there is no mention of a price guarantee. When I spoke with you by telephone today, you indicated that we advertised the Two-Year Price Guarantee online. I explained that in order to receive the offer, you have to be enrolled. You were not offered this option or enrolled with it. However, when I spoke with you by telephone today, I offered to adjust your account for the second year, as a previous agent already adjusted it for the first year. Additionally, I provided you with an additional offer of a $15.00 courtesy credit for 12 months since you have been a loyal customer since 2001. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT ###-###-####
Initial Business Response / [redacted] (1000, 5, 2015/10/16) */ October 13, [redacted] XXX XXth [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr***: On October 7, 2015, we received your complaint, dated October 6, 2015, filed with the Revdex.com You said that your local channels were added at $per month when you removed the MultiSport packageYou requested that your bill remain the same I attempted to reach you at (XXX) XXX-XXXX on October 8, and 13, 2015, and I left three voicemails In my last message I explained that DISH Network stopped offering programming packages without locals several years ago, as we reached near total coverage for local channelsCustomers who subscribed to no-local packages were grandfathered until any changes were made to their accountsAs you removed the MultiSport package, the locals were added automatically As I advised you in my message, because we appreciate your business, I applied a monthly $credit for months on top of the monthly $credit for months that you were receiving for this issueWe sincerely regret any inconvenience this may have caused If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] Denver, CO XXXXX [redacted] ***
March 30, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] and Mr [redacted] : On March 24, 2017, we received your complaint, dated March 23, 2017, filed with the Revdex.com You said DISH Network advised you that you owe a $although you were under the impression that your account was current When we spoke today, I advised you that your account balance is currently $We reviewed your monthly bills and the payments posted to your accountI advised you that we did not receive a payment for your January billI emailed a copy of your monthly statements to [redacted] for your review If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Complaint: [redacted] I am rejecting this response because:The customer service representatives were rude Their refund site clearly states that I do not have to return remotes The sales rep was intentionally rude and added the return fee, i've never had to pay in the past, and said find the remotes and return them too CONFLICTING INFORMATION From the service rep, and the rude customer service rep I have been with the company for many times many years, and it is out of my control my new place can't have dish network I want the refunded Sincerely, [redacted]
I THINK YOU ARE A LIAR YOU DID NOT REVIEW ANY PHONE RESPONSESIF YOU DID WHY DID IT TAKE SO LONG TO RESPOND I THINK YOU DO NOT CARE ABOUT YOUR CUSTOMERS AND REALIZE YOU DO NOT CARE SINCE I HAVE NO AVAILABLE SERVICES BUT TO GET DISH HERE Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
March 23, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms***: On March 22, 2016, we received your correspondence, dated March 21, 2016, filed with the Revdex.comYou said a collection agency contacted you regarding a debt of $from DISH Network for unreturned equipmentYou requested that this be removed from your credit report When we spoke on March 22, 2016, I informed you that I was unable to locate the DISH Network account you describedSo that I may investigate this matter further, I asked you to provide me with a copy of the collection noticeI sent an email that provided our mailing address to [redacted] (enclosed)Today, I received your collection noticeI found that account number [redacted] was sent to collections in Due to the age of the account, I was unable to retrieve the billing statementsAs a result, I removed the balance of $from your accountThis information will be updated with the credit bureausPlease allow eight weeks for processingIf there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely,
February 16, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr***: On February 15, 2017, we received your rebuttal, dated February 8, 2017, filed with the Revdex.com You asked that we send a technician to your home to retrieve your leased equipment We can meet your request; however, there is a $charge that must be paid upfront in order for us to do this If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/05/13) */ May 12, Ms [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On May 11, 2015, we received your complaint, dated May 8, 2015, filed with the Revdex.com You said that you closed your account within days of activation and disputed the early termination feeYou requested that your balance be waived and for the debt to be removed from your credit report When we spoke by phone, I explained that DISH Network doesn't offer a grace period during which a customer can disconnect their account without penaltyHowever, because we don't have a contract for you on file, I waived the remaining charges on your account, which now has a zero balance Your account will be removed from our collection agency's files and the debt will be removed from your credit reportPlease allow up to eight weeks for your report to be updated If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/05/28) */ I am sorry for the delay in respondingThis matter IS NOT CLOSED until formal response from me...DO NOT ASSUME !! This company HAS NOT REMOVED this damaging error from my recordsI have only received a letter in which they maintain some erroneous and mis-informed claim that there was no 'buyer's remorse', AND claim that the removal may take up to weeksIf this is not removed within the next seven (7) days, legal proceedings will go forwardThis is damaging my ability to obtain a mortgage loan and I want it removed immediately Thank you [redacted] Final Business Response / [redacted] (4000, 14, 2015/06/01) */ May 29, Ms [redacted] PO Box Apache, AZ XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On May 29, 2015, we received your rebuttal, dated May 28, 2015, filed with the Revdex.com You requested that your credit report be updated within the next seven days Unfortunately, there is no way to expedite this processWe request the update immediately; however, it can take up to eight weeks for completion If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
December 13, Mr [redacted] , ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On December 9, 2016, we received your complaint, dated December 8, 2016, filed with the Revdex.com You stated that when you purchased your DISH Network service, you received a three-year price lock promotionYou are to receive the America’s Top 120+ for $a monthYou placed your account on pause while waiting for the completion of your new residenceWhen you restored the service, you lost the promotional benefitsYou requested that the promotion be restored When we spoke on December 12, 2016, I advised you that our phone records indicate the promotion loss was disclosed when your account was placed on pauseHowever, as a courtesy, I agreed to restore your promotionYou accepted this resolution If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 2:pm to11:pm MDT, MON-FRI [redacted] cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/06/03) */ May 29, Mr [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On May 27, 2015, we received your complaint, dated May 26, 2015, filed with the Better Business Bureau My attempts to reach you by phone on May 27, and 29, 2015, have been unsuccessful; however, I left a voice message on each attempt You expressed concern regarding paying more for your package than a new customer wouldYou asked that your rate be discounted You were provided with a one-year discount as advertisedYou were advised that after your first year you would be subject to our ratesThe advertisement you provided reflects new customer offers which are not available for existing customersYour request is denied If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, Scott Diaz Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***