June 27, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On June 27, 2016, we received your complaint, dated June 23, 2016, filed with the Revdex.com You requested an account credit for the removal of your local Fox station, as you received such a credit when a previous channel was removed in October Your concerns were addressed on June 24, 2016, through the Federal Communications CommissionEnclosed is a copy of my correspondence If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted] June 24, Mr [redacted] [redacted] Re: FCC Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On June 20, 2016, we received your complaint, dated June 19, 2016, filed with the Federal Communications Commission My attempts to contact you by phone at [redacted] on June 21, and 23, 2016, were unsuccessful, however, I left three messages You expressed concern with the removal of your local Fox stationYou indicated that you were given credits for a previous channel removal and you would like an additional credit for this issue Our records show that on October 5, 2015, a monthly credit of $was applied to your account for the removal of NBCPlease be advised that this credit was applied as a courtesy Please be advised that you are not charged any additional monthly fees because the local channels are included in your basic programming package for freeHowever, DISH Network pays the providers to be able to broadcast the channels through our service Tribune Broadcasting Company refused to grant an extension to keep their stations on our local channel lineup while we continue to negotiate with themDISH Network offered to enter into binding, baseball-style arbitration with Tribune, presenting a path to end Tribune's blackout immediately and ensure "fair market rates" for both partiesHowever, Tribune Broadcasting rejected DISH Network's proposal to pursue an immediate, fair, and binding solution to restore its channels DISH Network strives to provide the lowest price possible and is committed to working around the clock to come to a successful agreement with Tribune Broadcasting Company and restore programming for our customersThank you for your continued patience We are unable to honor your request for an account credit due to this issue If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted]
Complaint: [redacted] I am rejecting this response because: I received your response and was shocked to find that again the company does not have all of the information even at the executive level I have attached a screenshot of my account that shows the credit of $on 11/18/as you stated in your response However on 11/30/I was charged by Dish again in the same amount of $ And to add insult to injury, I received a bill dated on 12/8/that asks for an additional $after my card was charged on 11/ I have attached that bill as well Again, I am asking for this to be made right Sincerely, [redacted]
(The consumer indicated he/she DID NOT accept the response from the business.) The original response stated that [redacted] applied the $off a monthHe did notI still did not receive a document verifying that [redacted] released me from the contract [redacted] informed me that it was not signed by MENot "the best interest of customer service." Therefore, he lied in the original noticeThe $a month for months was on my account prior to me even contacting the Revdex.comI do not understand where he stated he did so BECAUSE of the Revdex.com contact Complaint Response Date bumped because: Holiday
Initial Business Response / [redacted] (1000, 5, 2015/11/09) */ November 6, [redacted] XXXXX [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On October 26, 2015, we received your complaint, dated October 22, 2015, filed with the Revdex.com You indicated that when you initiated your DISH Network service, your were supposed to receive a price lock for two years with channels for $per month, a $monthly DVR fee and three months of free HBO and CinemaxThe offer also included the first month freeHowever, your first bill showed charges of $for the first month You are not enrolled in DISH Network's price-lock promotionYour account was activated under the Digital Home Advantage (DHA) 24-month agreement (copy enclosed)You also enrolled in our 12-month introductory promotion When I spoke with you by telephone, I informed you that a review of your account reveals that you have received a DISH Network promotion which included your first month of service for free and a monthly discount of $for the first months for the America's Top package (channels)This price does not include additional programming or fees You are also receiving three months of free HBO and CinemaxSince you were charged for the first month of service, we made the correction and applied the necessary credit to your accountIt should appear on your next Frontier billing statement The DVR fee is an additional $per month with the Hopper systemDISH Network does not offer a $DVR fee Any additional equipment beyond the first receiver includes a monthly feeThis additional receiver fee is determined by the type of equipment active on the accountIn your case, the Joey receiver is an additional $per month Since your account is bundled with Frontier, you also receive a $monthly bundle creditWith the monthly $credit ($bundle credit and $promotional credit), the America's Top price ($74.99) is reduced to $for the first monthsYour total monthly charges are regularly priced at $plus tax and are reduced to $for the first months I received the advertisement that you provided and it shows an expiration date of December 31, It also reveals that the offer is for six months with a $credit that is provided by FrontierI have forwarded this information to Frontier for further research and I requested that they provide us with more information As you are receiving DISH Network's promotional offer, please contact Frontier directly for more information on their promotional offers If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) The offer Dish says they have me on is NOT WHAT WAS OFFERED TO US NOR WHAT WE AGREED TO! THAT IS THE PROBLEM - WE WERE TOLD ONE THING AND ARE BEING BILLED SOMETHING COMPLETELY DIFFERENTWe received this flier in the middle part of SEPTEMBER - I NEVER NOTICED THE DATE ON IT, JUST CALLED IN IN RESPONSE TO THE FLIERAnd I have stated what we were offeredDish keeps trying to put this onto Frontier, but Frontier says they have nothing to do with Dish offers or Dish billingNoone is willing to help meOn November 10th I spoke with [redacted] , a supvat Frontier and she verified that they listed to the recording of the call and verified that I was offered $29.99/month for months including the DVR & 1st mo freeBut she again said Dish has to handle their fees or cancellationIn early November [redacted] told me she would cancel out contract with no chargeSo we decided that was best since they would not give us what they offered usIt is NOT OUR FAULT THEY WON'T DO WHAT THEY OFFERED & WE AGREED TO!! I called Dish times telling them we were cancelling service on 11/9,11/10, &11/They keep telling me they want to charge a cancellation fee and I keep telling them I DO NOT AGREE to any further charges! IT IS THEIR FAULT THAT THEY'RE TRYING TO FORCE ON US SOMETHING DIFFERENT THAN WHAT THEY OFFERED, NOT OURS! Dish is partners with Frontier they need to work with them to cancel our account and with NO DISCONNECT FEES, SINCE I WAS NEVER SHOWN ANY CONTRACT TO SIGNTHEY FRAUDULENTLY HAD ME SIGN SOMETHING AND TOLD ME IT WAS JUST STATING THAT THE EQUIP WAS INSTALLED, NEVER SHOWED ME ANY AGRMT.Dish does everything dishonestly and fraudulentlyCompanies should not fraudulently induce people into services or contracts that they have never seen or reviewed and NEVER AGREED TOTo me that is fraud and I want out of this service and I'm NOT paying a cancellation fee for something I never agreed to Final Consumer Response / [redacted] (4200, 12, 2015/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not accept the above offer, because it was NOT what we had originally agreed to and what WAS INDEED offered to usI finally did get Frontier to talk to Dish (a good idea since both were blaming each other and not communicating)Frontier verified that we WERE indeed offered the channels for $+ $5/mo for the DVR serviceIf they would have given us this, we would have kept this offer I spoke with a supervisor named [redacted] and she did offer to cancel our service and let us out of our contract since she would not give us what WAS OFFERED to usSo we cancelled our service and they FINALLY AGREED NOT TO CHARGE US any termination fees, since we never signed any agreement with themWe do agree to that resolution Final Business Response / [redacted] (4000, 14, 2015/12/01) */ November 19, Ms [redacted] XXXXX [redacted] Dr [redacted] MI XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On November 19, 2015, we received your complaint, dated November 18, 2015, filed with the Revdex.com You continue to dispute the offer you received from DISH Network and the price you were quoted from FrontierYou indicate that you did not sign a DISH Network agreement This issue has already been resolvedEnclosed is a copy of my previous correspondence dated November 12, As previously advised, the offer was not a DISH Network offerit was a Frontier offerWe sent Frontier a copy of the promotional advertisement you are referring toAfter Frontier was able to research your claim and review the sales call, they confirmed that this is their offer that had expiredYou were provide misinformation from one of their sales agents As I stated in a previous conversation, I could only release you from DISH Network's 24-month commitment once I received the results of Frontier's investigationBecause they provided misinformation, I released you from DISH Network's commitment and disconnected the service I previously provided you with a copy of your signed 24-month commitment to DISH NetworkI have enclosed an additional copy for your review If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX Enclosures (2) cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/08/10) */ August 4, Mr [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr***: On July 29, 2015, we received your complaint, dated July 23, 2015, filed with the RevDex.com You expressed concern that you received a collection letter from Enhanced Recovery Company, LLC (ERC) for $You said that an offer was made on April 21, 2014, to settle a debt for a payment of $121.69, yet the account remained in collections for the remaining balance of $ When I spoke with you by telephone today, you provided me with copies of the settlement offerI forwarded this information to collections and requested that this debt be removed from your credit reportPlease allow six to eight week for the bureaus to be updated A review of your account reveals that it was sent to collections on September 2, 2013, because of an unpaid balance that carried over monthly since June 19, Because of the unpaid balance of $48.80, the service was disconnected due to non-payment on July 15, 2013, and the $early termination fee was applied to the account on July 31, Then on August 7, 2013, $plus tax for unreturned equipment fees were applied to the accountWhen a payment was not made, the account was sent to collections on September 2, The leased equipment was returned on September 19, 2013, and the unreturned equipment fees were reversed A payment was not received until May 9, This account was in the collections process for nearly eight months before it was settledHowever, DISH Network was unaware of the offer made my ERC and since they did not remove the remaining balance, when you contacted DISH Network directly on July 23, 2015, we removed the balance and requested that the account be removed from your credit report There is no balance due on your DISH Network account If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
November 1, Dear Mr [redacted] : On October 25, 2016, we received your complaint, dated October 21, 2016, filed with the Revdex.comYou indicated that the cable for your installation service was not buriedYou also expressed dissatisfaction with the customer service you received while you were attempting to resolve your concerns When I spoke with you by phone on October 31, 2016, you indicated that the cable was buried on October 24, I made an exception and waived your internet term commitmentYou may disconnect this service without penalty at any timeThe 24-month commitment for your TV service will still applyWe appreciate that you brought your concerns to our attention so we may address them internally with the appropriate personnelWe apologize for any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday-Friday, 6:am – 3:pm MDT###-###-####
August 23, Dear Mrand Mrs***: On August 23, 2016, we received your complaint, dated August 18, 2016, filed with the Revdex.com You indicated that your online advertisements reflect that we offer Fox HD, but you do not receive itTherefore, you requested to be released from the 24-month agreement You also expressed concern that your calls have not been returned A review of this account reveals that this issue was resolved by our Executive Communications Department on August 19, 2016, when a case manager released you from the 24-month agreement and early termination fee When I spoke with you by telephone today, you confirmed that this issue is resolved I apologize that your calls were not returned, and I requested that boxes for the return of the equipment be shipped to you If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] Thank You for your assistance in the resolution of this matterIt's encouraging to know that you are there to support consumers when we have to deal with vendors who promise one thing and provide another.Hopefully your action as a conduit will convince them that poor service not only can impact their bottom line but thru your intervention they have the advantage of real quality control and the opportunity to "clean up their act"Sincerely, [redacted] ***
March 15, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms***: On March 13, 2018, we received your complaint, dated March 12, 2018, filed with the Revdex.com You expressed concern with the early termination fee that was applied to your account and the debit of $that was applied to your credit card accountYou maintain that your term commitment was fulfilledYou also stated the debit was unauthorized and the credit card account that was charged was not provided to DISH NetworkIn addition, you said that your name is not on the account and you did not receive a call back Please be advised that you are listed as a joint account holder on the account Our records show that a 24-month commitment was added to your account on April 15, 2017, when your equipment was upgraded with our DISH’n It Up promotionA review of the customer service call from April 11, 2017, found that the term commitment was disclosed to your fiancé when he contacted us to request an additional receiverEnclosed is a copy of the agreement for your review Your service was disconnected on February 28, Since your term commitment was not fulfilled, an early termination fee of $was applied to your accountAs your account was enrolled in Credit Card AutoPay, this amount was debited from the credit card account on file on March 11, Our records confirm that your bank authorized the debit and they provided us with your new credit card account information When I spoke with you by phone on March 14, 2018, I advised you that the charge is validYou did not agree We appreciate that you brought your customer service concern to our attention, so we may address it internally with the appropriate personnel If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Ana V [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT (720) 514- Enclosure cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
February 12, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On February 8, 2018, we received your correspondence, dated February 7, 2018, filed with the Revdex.com You said that a technician removed the [redacted] equipment from your home and when the DISH Network equipment was installed, there was no line of sightYou indicated that you declined a pole mount in your yardYou expressed dissatisfaction as the technician would not re-install the [redacted] equipment, and you stated you will have to pay a fee to reconnect that service When we spoke today, I explained that our technicians are not authorized to install non-DISH Network equipment Your feedback and your concerns will be shared internally with the appropriate personnelWe regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Christina A [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Dear Ms***: On March 4, 2016, we received your complaint, dated March 4, 2016, filed with the Revdex.comYou said that you did not receive the offer you were promisedWe apologize for the misinformation you received; however, we’re unable to honor the offer you referred to as we do not have a promotion which matches those parametersAs such, I offered to waive your early termination fee and you acceptedYou may disconnect your service at any time without penaltyWe regret that your experience was unfavorable and your feedback has been forwarded to the correct department for internal reviewIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Tell us why here...August 11, Dear Ms [redacted] : On August 5, 2016, we received your complaint, dated August 3, 2016, filed with the Revdex.comYou stated that your DISH Network bill changes every month and that the price you were quoted when you signed up is different than what you are being billedYou expressed concern with the customer service you experienced while attempting to correct these mattersWhen I spoke with you, I offered an explanation of your bill, item by item, and why it was different every monthAfter discussing your viewing preferences, I offered to make some changes to your account that will reduce your monthly bill and assist with the past-due balanceYou accepted these changes and you consider the issue closedIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday - Friday, 6:am - 2:pm MDT
Initial Business Response / [redacted] (1000, 4, 2015/11/23) */ November 19, 2015 [redacted] XXXXX Re: BBB Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms. [redacted] On November 18, 2015, we received your correspondence, dated November 17, 2015, filed... with the RevDex.com. You said two payments of $91.67 were made in the month of July 2015; however, only one was credited to your DISH Network account. You requested a refund or a credit. When we spoke today, I informed you that we have no record that two payments were collected in July 2015. To resolve this matter, I applied a one-time credit of $91.67 to your account for programming. Please know we value your business; therefore, I applied a $25.00 monthly credit for ten months to your account. We apologize for any regret any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST (XXX) XXX-XXXX cc: Denver / Boulder RevDex.com [redacted] Denver, CO XXXXX [redacted] ***
February 25, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On February 23, 2016, we received your complaint, dated February 22, 2016, filed with the Revdex.comIn your complaint, you expressed concern regarding: Known receiver issuesHopper upgradeTaxCredit Card AutoPayA review of your account reveals that I addressed your concerns through a complaint you filed with the Florida Attorney General’s OfficeEnclosed is a copy of my response for your recordsIf there are further questions or concerns about this issue, please feel free to contact me at [redacted] .Sincerely, [redacted] ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] Enclosure cc: Denver / Boulder Revdex.com [redacted] *** [redacted] ** [redacted] [redacted] ***February 19, 2016Mr [redacted] Office of Citizen ServicesConsumer Affairs and ProtectionOffice of the Attorney GeneralState of FloridaThe Capitol, PL-01Tallahassee, FL 32399Re: Mr [redacted] Issue Number: [redacted] Dear Mr [redacted] :On February 16, 2016, we received your correspondence, dated February 16, 2016, regarding Mr [redacted] [redacted] .In MrMilian’s complaint, he expressed concern regarding:Known receiver issuesHopper upgradeTaxesAutoPayWhen I spoke with Mr [redacted] by phone, I informed him that we are currently working on a software patch to resolve his receiver issueHowever, I don’t have a date to provide Mr [redacted] as to when the patch will be releasedI offered to disconnect MrMilian’s account without penalty as an exception I also offered Mr [redacted] a Hopper equipment upgrade with no contract and I agreed to waive the additional $which would be added to his bill for the remainder of his contract periodI advised Mr [redacted] that the taxes we have billed him are accurateI recommended that he visit the Florida Department of Revenue’s website (http://dor.myflorida.com/dor/taxes/cst.html) for further informationWe also discussed the Autopay optionI informed Mr [redacted] that AutoPay can be reinstated on his account; however, the balance would need to be zeroed out firstMr [redacted] said that he will consider my offers and he will call me back with his decisionIf there are further questions or concerns about this issue, please feel free to contact me at [redacted] .Sincerely, [redacted] ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] cc: Mr [redacted] [redacted] *** [redacted] ** *** [redacted] ***
Initial Business Response / [redacted] (1000, 6, 2015/06/25) */ June 18, [redacted] [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On June 18, 2015, we received your complaint, dated June 17, 2015, filed with the RevDex.com You disputed a fee for an external hard driveYou requested that the charge be reversed and to receive a refund of your last payment When we spoke by phone, I advised you that the $external hard drive charge has been reversedHowever, I am unable to meet your request to receive a refund for your last payment If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/06/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I wrote before, [redacted] was very rude on the call he madeThe external hard drive was never shipped to meThe one I have was brought in by a technician back in SeptemberDish Network didn't ship an additional one to me Making me look like the bad guy here is not the way to resolve this Final Business Response / [redacted] (4000, 10, 2015/06/30) */ June 29, [redacted] [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On June 29, 2015, we received your rebuttal, dated June 26, 2015, filed with the Revdex.com You expressed concern regarding the customer service I providedYou also stated that a second hard drive was not sent to you I regret that you were not satisfied with my customer service as it was not my intention to add to your frustrationHowever, had DISH Network sent you a second hard drive, we would have required that you return it before a credit would be providedThe charge of $was waived on June 14, If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] Final Consumer Response / [redacted] (2000, 12, 2015/07/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am tired of dealing with this rude company
February 27, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] ***: On February 21, 2018, we received your complaint, dated February 20, 2018, filed with the Revdex.com You said that a technician damaged your TV and the compensation offered is unacceptableAlso, a Field Service Manager told you that they would replace the TV in two to three business daysIn addition, you expressed concern with the customer service you received while attempting to resolve this issue When I spoke with you today, I informed you that the type of TV that you have is no longer producedWe base the compensation amount for your TV on a new one of same or better quality and size minus depreciation for ageWe determined that the amount offered is fair market value for your TV We have no record of a Field Service Manager making such an offer I applied a credit to your account for the past two months of service, as well as a $monthly credit for months as a courtesy We regret that your experience was unfavorable and we look forward to providing you with excellent service in the future If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Kimber S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday thru Friday 9:00am - 6:00pm (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
February 14, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On January 26, 2017, we received your complaint, dated January 25, 2017, filed with the Revdex.com I unsuccessfully attempted to contact you at [redacted] on January 31, 2017, and on February and 14, 2017, but there was only an option to leave one message You expressed concern that your damage claim for a TV was denied and that your DISH Network account has been flaggedYou requested that your TV be replaced, and to be released from the 24-month commitment However, because the damage claim was denied, I am unable to re-open the claim I offered to release you from the 24-month commitmentPlease contact me to accept my offer If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/05/15) */ May 12, Mr [redacted] PO [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On May 8, 2015, we received your complaint, dated May 7, 2015, filed with the RevDex.com You said that the DISH Network technician did not provide you with an HDCP-compliant cable, causing you the loss of high definition channels I attempted to reach you at (XXX) XXX-XXXX on May 8, and 12, 2015, and I left three voicemails In my last message I advised you that DISH Network technicians are not required to provide HDMI cablesOur records indicate that a technician was dispatched to your home on May 7, 2015, for this issueThe technician found that a model 211z receiver was defective and he replaced itWe have received no further contact concerning this issue Please note that you are receiving HD channels free of charge and, as such, you are not paying for the channels to which you refer As a courtesy, I applied a $credit for one month of serviceWe sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/07/02) */ Possible duplicate complaint XXXXXXXX / [redacted] / [redacted] @GMAIL.COM Bureau Review Complaint # XXXXXXXX [redacted] vsDISH NETWORK, LLC Business: Sending to Mr [redacted] By EMAIL at ***@dishnetwork.com By MAIL at [redacted] S [redacted] XXXXX-XXXX Additional Business Info: Business Phone:XXX XXX-XXXX Consumer: Sending to MR [redacted] By EMAIL at [redacted] @GMAIL.COM Additional Consumer Info: Mail: PO BOX Warren, TX XXXXX Work Phone:XXX XXX-XXXX See below for the complaint description: NOT PROVIDING AGREED UPON SERVICES DUE TO DISH'S CUSTOMER SERVICE, I WAS WITHOUT THE PREMIUM CHANNELS THEY PROMISE FOR NE ACCOUNTSMY RECVRWOULD NOT SHOW ANY HD CHANNELSI SPENT WEEKS ARGUING WITH THEM AND ALL THEY COULD TELL ME WAS GO BUY ANOTHER CABLEFINALLY, THEY SENT A SERVICE PERSON AND HE FOUND A BAD RECVRIT WAS AGREED THAT I WOULD GET THE PROMISED CHANNELS FROM THE TIME I COULD GET HD AND I WOULD RECEIVE A CREDIT TO MY BILL FOR MONTHSTHEY STARTED CHARGING ME FOR MOST OF THE PROMISED CHANNELS AND GAVE ME HBO FREE FOR A SPECIFIED TIMEI DIDN'T AUTHORIZE TO BE CHARGED FOR MY "FREE" CHANNELS BUT THEY ARE CHARGING ME ANYWAYTHE SERVICEMAN CALLED IN AND SHUTOFF RECEIVERS IM NOT USING AND THATS NOT SHOWING UPI HAVE TO RESET MY RECVR 3-TIMES A DAY JUST TO VIEW THE CHANNEL GUIDETHEY HAVE BEEN AND ARE IN [redacted] VIOLATION OF THEIR OWN CONTRACT./ Below is the consumer's desired resolution explanation: I ONLY WANT OUT OF MY CONTRACTTHE FREE AIR CHANNELS WOULD BE BETTER THAN DEALING WITH THESE CROOKS AND LIARSHECK OF A WAY TO TREAT DISABLED VETS Final Business Response / [redacted] (4000, 13, 2015/07/07) */ July 6, Mr [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On July 3, 2015, we received your rebuttal, dated July 2, 2015, filed with the Revdex.com You indicated that you were still experiencing technical and billing issues and wanted your 24-month commitment to be waived When we spoke, you advised me that your billing issues were now resolvedOur records indicate that you received free premium channels from March 19, 2015, to June 18, 2015, at which time you began to be charged for themYou removed these premiums on July 1, I applied a one-time credit of $on May 12, 2015, and you are currently receiving an additional monthly $credit for six months I recommended that you contact us for troubleshooting, as you stated that your guide seemed to be skipping channels DISH Network requests the opportunity to resolve any technical issues you may experience before we are able to waive your 24-month commitmentAlthough we sincerely regret any inconvenience, as we have not been contacted concerning your on-screen guide issue and your other technical issues were resolved, we are unable to waive your commitment at this time If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] ***
April 27, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms***: On April 20, 2017, we received your correspondence, dated April 19, 2017, filed with the Revdex.com I attempted to reach you at [redacted] on April 25, and 27, 2017, and I left three voice messagesWhen I called [redacted] , there was no option to leave a messageI also sent an email to you at [redacted] You said that a technician was unable to access your roof to upgrade your equipmentYou requested a credit for programming I would like to schedule a free DISH’n It Up equipment upgrade for the Whole Home Hopper systemPlease contact me directly and I will schedule a Field Service Manager to perform the installation As a courtesy, I applied a credit of $to your account for one month of the America’s Top 120+ package If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
February 22, Ms [redacted] * [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On February 19, 2018, we received your complaint, dated February 17, 2018, filed with the Revdex.com You expressed concern with the fee for a technician to be sent to your homeYou maintain that your receiver has not worked properly since it was installed and you have received no assistance from our Customer Service Department Your DISH Network service was activated on May 23, 2017, with a 24-month commitment Our records show that we were not contacted until January 17, 2018, about technical issues with your service, and then again on February 8, Please be advised that troubleshooting by phone is required when a customer contacts us to report technical issuesIf an issue cannot be fixed by phone, a technician visit will be requiredThe regular cost of a technician visit is $However, the application of the DISH Protect Silver Plan ($a month) to your account will reduce the cost of a technician visit to $The plan also provides the customer with free shipping on any equipment that needs to be exchanged When I spoke with you by phone on February 21, 2018, I offered to ship you a replacement receiver or to send a technician to your home for freeYou agreed to a technician visitThe appointment is scheduled for February 24, I also applied a credit of $to your account for two months of the additional receiver fee If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Ana V [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
June 27, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On June 27, 2016, we received your complaint, dated June 23, 2016, filed with the Revdex.com You requested an account credit for the removal of your local Fox station, as you received such a credit when a previous channel was removed in October Your concerns were addressed on June 24, 2016, through the Federal Communications CommissionEnclosed is a copy of my correspondence If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted] June 24, Mr [redacted] [redacted] Re: FCC Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On June 20, 2016, we received your complaint, dated June 19, 2016, filed with the Federal Communications Commission My attempts to contact you by phone at [redacted] on June 21, and 23, 2016, were unsuccessful, however, I left three messages You expressed concern with the removal of your local Fox stationYou indicated that you were given credits for a previous channel removal and you would like an additional credit for this issue Our records show that on October 5, 2015, a monthly credit of $was applied to your account for the removal of NBCPlease be advised that this credit was applied as a courtesy Please be advised that you are not charged any additional monthly fees because the local channels are included in your basic programming package for freeHowever, DISH Network pays the providers to be able to broadcast the channels through our service Tribune Broadcasting Company refused to grant an extension to keep their stations on our local channel lineup while we continue to negotiate with themDISH Network offered to enter into binding, baseball-style arbitration with Tribune, presenting a path to end Tribune's blackout immediately and ensure "fair market rates" for both partiesHowever, Tribune Broadcasting rejected DISH Network's proposal to pursue an immediate, fair, and binding solution to restore its channels DISH Network strives to provide the lowest price possible and is committed to working around the clock to come to a successful agreement with Tribune Broadcasting Company and restore programming for our customersThank you for your continued patience We are unable to honor your request for an account credit due to this issue If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT [redacted]
Complaint: [redacted] I am rejecting this response because: I received your response and was shocked to find that again the company does not have all of the information even at the executive level I have attached a screenshot of my account that shows the credit of $on 11/18/as you stated in your response However on 11/30/I was charged by Dish again in the same amount of $ And to add insult to injury, I received a bill dated on 12/8/that asks for an additional $after my card was charged on 11/ I have attached that bill as well Again, I am asking for this to be made right Sincerely, [redacted]
(The consumer indicated he/she DID NOT accept the response from the business.) The original response stated that [redacted] applied the $off a monthHe did notI still did not receive a document verifying that [redacted] released me from the contract [redacted] informed me that it was not signed by MENot "the best interest of customer service." Therefore, he lied in the original noticeThe $a month for months was on my account prior to me even contacting the Revdex.comI do not understand where he stated he did so BECAUSE of the Revdex.com contact Complaint Response Date bumped because: Holiday
Initial Business Response / [redacted] (1000, 5, 2015/11/09) */ November 6, [redacted] XXXXX [redacted] XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On October 26, 2015, we received your complaint, dated October 22, 2015, filed with the Revdex.com You indicated that when you initiated your DISH Network service, your were supposed to receive a price lock for two years with channels for $per month, a $monthly DVR fee and three months of free HBO and CinemaxThe offer also included the first month freeHowever, your first bill showed charges of $for the first month You are not enrolled in DISH Network's price-lock promotionYour account was activated under the Digital Home Advantage (DHA) 24-month agreement (copy enclosed)You also enrolled in our 12-month introductory promotion When I spoke with you by telephone, I informed you that a review of your account reveals that you have received a DISH Network promotion which included your first month of service for free and a monthly discount of $for the first months for the America's Top package (channels)This price does not include additional programming or fees You are also receiving three months of free HBO and CinemaxSince you were charged for the first month of service, we made the correction and applied the necessary credit to your accountIt should appear on your next Frontier billing statement The DVR fee is an additional $per month with the Hopper systemDISH Network does not offer a $DVR fee Any additional equipment beyond the first receiver includes a monthly feeThis additional receiver fee is determined by the type of equipment active on the accountIn your case, the Joey receiver is an additional $per month Since your account is bundled with Frontier, you also receive a $monthly bundle creditWith the monthly $credit ($bundle credit and $promotional credit), the America's Top price ($74.99) is reduced to $for the first monthsYour total monthly charges are regularly priced at $plus tax and are reduced to $for the first months I received the advertisement that you provided and it shows an expiration date of December 31, It also reveals that the offer is for six months with a $credit that is provided by FrontierI have forwarded this information to Frontier for further research and I requested that they provide us with more information As you are receiving DISH Network's promotional offer, please contact Frontier directly for more information on their promotional offers If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) The offer Dish says they have me on is NOT WHAT WAS OFFERED TO US NOR WHAT WE AGREED TO! THAT IS THE PROBLEM - WE WERE TOLD ONE THING AND ARE BEING BILLED SOMETHING COMPLETELY DIFFERENTWe received this flier in the middle part of SEPTEMBER - I NEVER NOTICED THE DATE ON IT, JUST CALLED IN IN RESPONSE TO THE FLIERAnd I have stated what we were offeredDish keeps trying to put this onto Frontier, but Frontier says they have nothing to do with Dish offers or Dish billingNoone is willing to help meOn November 10th I spoke with [redacted] , a supvat Frontier and she verified that they listed to the recording of the call and verified that I was offered $29.99/month for months including the DVR & 1st mo freeBut she again said Dish has to handle their fees or cancellationIn early November [redacted] told me she would cancel out contract with no chargeSo we decided that was best since they would not give us what they offered usIt is NOT OUR FAULT THEY WON'T DO WHAT THEY OFFERED & WE AGREED TO!! I called Dish times telling them we were cancelling service on 11/9,11/10, &11/They keep telling me they want to charge a cancellation fee and I keep telling them I DO NOT AGREE to any further charges! IT IS THEIR FAULT THAT THEY'RE TRYING TO FORCE ON US SOMETHING DIFFERENT THAN WHAT THEY OFFERED, NOT OURS! Dish is partners with Frontier they need to work with them to cancel our account and with NO DISCONNECT FEES, SINCE I WAS NEVER SHOWN ANY CONTRACT TO SIGNTHEY FRAUDULENTLY HAD ME SIGN SOMETHING AND TOLD ME IT WAS JUST STATING THAT THE EQUIP WAS INSTALLED, NEVER SHOWED ME ANY AGRMT.Dish does everything dishonestly and fraudulentlyCompanies should not fraudulently induce people into services or contracts that they have never seen or reviewed and NEVER AGREED TOTo me that is fraud and I want out of this service and I'm NOT paying a cancellation fee for something I never agreed to Final Consumer Response / [redacted] (4200, 12, 2015/11/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not accept the above offer, because it was NOT what we had originally agreed to and what WAS INDEED offered to usI finally did get Frontier to talk to Dish (a good idea since both were blaming each other and not communicating)Frontier verified that we WERE indeed offered the channels for $+ $5/mo for the DVR serviceIf they would have given us this, we would have kept this offer I spoke with a supervisor named [redacted] and she did offer to cancel our service and let us out of our contract since she would not give us what WAS OFFERED to usSo we cancelled our service and they FINALLY AGREED NOT TO CHARGE US any termination fees, since we never signed any agreement with themWe do agree to that resolution Final Business Response / [redacted] (4000, 14, 2015/12/01) */ November 19, Ms [redacted] XXXXX [redacted] Dr [redacted] MI XXXXX-XXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms [redacted] : On November 19, 2015, we received your complaint, dated November 18, 2015, filed with the Revdex.com You continue to dispute the offer you received from DISH Network and the price you were quoted from FrontierYou indicate that you did not sign a DISH Network agreement This issue has already been resolvedEnclosed is a copy of my previous correspondence dated November 12, As previously advised, the offer was not a DISH Network offerit was a Frontier offerWe sent Frontier a copy of the promotional advertisement you are referring toAfter Frontier was able to research your claim and review the sales call, they confirmed that this is their offer that had expiredYou were provide misinformation from one of their sales agents As I stated in a previous conversation, I could only release you from DISH Network's 24-month commitment once I received the results of Frontier's investigationBecause they provided misinformation, I released you from DISH Network's commitment and disconnected the service I previously provided you with a copy of your signed 24-month commitment to DISH NetworkI have enclosed an additional copy for your review If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX Enclosures (2) cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/08/10) */ August 4, Mr [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr***: On July 29, 2015, we received your complaint, dated July 23, 2015, filed with the RevDex.com You expressed concern that you received a collection letter from Enhanced Recovery Company, LLC (ERC) for $You said that an offer was made on April 21, 2014, to settle a debt for a payment of $121.69, yet the account remained in collections for the remaining balance of $ When I spoke with you by telephone today, you provided me with copies of the settlement offerI forwarded this information to collections and requested that this debt be removed from your credit reportPlease allow six to eight week for the bureaus to be updated A review of your account reveals that it was sent to collections on September 2, 2013, because of an unpaid balance that carried over monthly since June 19, Because of the unpaid balance of $48.80, the service was disconnected due to non-payment on July 15, 2013, and the $early termination fee was applied to the account on July 31, Then on August 7, 2013, $plus tax for unreturned equipment fees were applied to the accountWhen a payment was not made, the account was sent to collections on September 2, The leased equipment was returned on September 19, 2013, and the unreturned equipment fees were reversed A payment was not received until May 9, This account was in the collections process for nearly eight months before it was settledHowever, DISH Network was unaware of the offer made my ERC and since they did not remove the remaining balance, when you contacted DISH Network directly on July 23, 2015, we removed the balance and requested that the account be removed from your credit report There is no balance due on your DISH Network account If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Monday through Friday 7:am to 3:pm MDT (XXX) XXX-XXXX Enclosure cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] ***
November 1, Dear Mr [redacted] : On October 25, 2016, we received your complaint, dated October 21, 2016, filed with the Revdex.comYou indicated that the cable for your installation service was not buriedYou also expressed dissatisfaction with the customer service you received while you were attempting to resolve your concerns When I spoke with you by phone on October 31, 2016, you indicated that the cable was buried on October 24, I made an exception and waived your internet term commitmentYou may disconnect this service without penalty at any timeThe 24-month commitment for your TV service will still applyWe appreciate that you brought your concerns to our attention so we may address them internally with the appropriate personnelWe apologize for any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday-Friday, 6:am – 3:pm MDT###-###-####
August 23, Dear Mrand Mrs***: On August 23, 2016, we received your complaint, dated August 18, 2016, filed with the Revdex.com You indicated that your online advertisements reflect that we offer Fox HD, but you do not receive itTherefore, you requested to be released from the 24-month agreement You also expressed concern that your calls have not been returned A review of this account reveals that this issue was resolved by our Executive Communications Department on August 19, 2016, when a case manager released you from the 24-month agreement and early termination fee When I spoke with you by telephone today, you confirmed that this issue is resolved I apologize that your calls were not returned, and I requested that boxes for the return of the equipment be shipped to you If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] Thank You for your assistance in the resolution of this matterIt's encouraging to know that you are there to support consumers when we have to deal with vendors who promise one thing and provide another.Hopefully your action as a conduit will convince them that poor service not only can impact their bottom line but thru your intervention they have the advantage of real quality control and the opportunity to "clean up their act"Sincerely, [redacted] ***
March 15, Ms [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms***: On March 13, 2018, we received your complaint, dated March 12, 2018, filed with the Revdex.com You expressed concern with the early termination fee that was applied to your account and the debit of $that was applied to your credit card accountYou maintain that your term commitment was fulfilledYou also stated the debit was unauthorized and the credit card account that was charged was not provided to DISH NetworkIn addition, you said that your name is not on the account and you did not receive a call back Please be advised that you are listed as a joint account holder on the account Our records show that a 24-month commitment was added to your account on April 15, 2017, when your equipment was upgraded with our DISH’n It Up promotionA review of the customer service call from April 11, 2017, found that the term commitment was disclosed to your fiancé when he contacted us to request an additional receiverEnclosed is a copy of the agreement for your review Your service was disconnected on February 28, Since your term commitment was not fulfilled, an early termination fee of $was applied to your accountAs your account was enrolled in Credit Card AutoPay, this amount was debited from the credit card account on file on March 11, Our records confirm that your bank authorized the debit and they provided us with your new credit card account information When I spoke with you by phone on March 14, 2018, I advised you that the charge is validYou did not agree We appreciate that you brought your customer service concern to our attention, so we may address it internally with the appropriate personnel If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Ana V [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT (720) 514- Enclosure cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
February 12, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On February 8, 2018, we received your correspondence, dated February 7, 2018, filed with the Revdex.com You said that a technician removed the [redacted] equipment from your home and when the DISH Network equipment was installed, there was no line of sightYou indicated that you declined a pole mount in your yardYou expressed dissatisfaction as the technician would not re-install the [redacted] equipment, and you stated you will have to pay a fee to reconnect that service When we spoke today, I explained that our technicians are not authorized to install non-DISH Network equipment Your feedback and your concerns will be shared internally with the appropriate personnelWe regret any inconvenience you may have experienced If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Christina A [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday – Friday, 6:am to 2:pm MST (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
Dear Ms***: On March 4, 2016, we received your complaint, dated March 4, 2016, filed with the Revdex.comYou said that you did not receive the offer you were promisedWe apologize for the misinformation you received; however, we’re unable to honor the offer you referred to as we do not have a promotion which matches those parametersAs such, I offered to waive your early termination fee and you acceptedYou may disconnect your service at any time without penaltyWe regret that your experience was unfavorable and your feedback has been forwarded to the correct department for internal reviewIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri ###-###-####
Tell us why here...August 11, Dear Ms [redacted] : On August 5, 2016, we received your complaint, dated August 3, 2016, filed with the Revdex.comYou stated that your DISH Network bill changes every month and that the price you were quoted when you signed up is different than what you are being billedYou expressed concern with the customer service you experienced while attempting to correct these mattersWhen I spoke with you, I offered an explanation of your bill, item by item, and why it was different every monthAfter discussing your viewing preferences, I offered to make some changes to your account that will reduce your monthly bill and assist with the past-due balanceYou accepted these changes and you consider the issue closedIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, [redacted] Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday - Friday, 6:am - 2:pm MDT
Initial Business Response / [redacted] (1000, 4, 2015/11/23) */ November 19, 2015 [redacted] XXXXX Re: BBB Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms. [redacted] On November 18, 2015, we received your correspondence, dated November 17, 2015, filed... with the RevDex.com. You said two payments of $91.67 were made in the month of July 2015; however, only one was credited to your DISH Network account. You requested a refund or a credit. When we spoke today, I informed you that we have no record that two payments were collected in July 2015. To resolve this matter, I applied a one-time credit of $91.67 to your account for programming. Please know we value your business; therefore, I applied a $25.00 monthly credit for ten months to your account. We apologize for any regret any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST (XXX) XXX-XXXX cc: Denver / Boulder RevDex.com [redacted] Denver, CO XXXXX [redacted] ***
February 25, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] - [redacted] Dear Mr [redacted] : On February 23, 2016, we received your complaint, dated February 22, 2016, filed with the Revdex.comIn your complaint, you expressed concern regarding: Known receiver issuesHopper upgradeTaxCredit Card AutoPayA review of your account reveals that I addressed your concerns through a complaint you filed with the Florida Attorney General’s OfficeEnclosed is a copy of my response for your recordsIf there are further questions or concerns about this issue, please feel free to contact me at [redacted] .Sincerely, [redacted] ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] Enclosure cc: Denver / Boulder Revdex.com [redacted] *** [redacted] ** [redacted] [redacted] ***February 19, 2016Mr [redacted] Office of Citizen ServicesConsumer Affairs and ProtectionOffice of the Attorney GeneralState of FloridaThe Capitol, PL-01Tallahassee, FL 32399Re: Mr [redacted] Issue Number: [redacted] Dear Mr [redacted] :On February 16, 2016, we received your correspondence, dated February 16, 2016, regarding Mr [redacted] [redacted] .In MrMilian’s complaint, he expressed concern regarding:Known receiver issuesHopper upgradeTaxesAutoPayWhen I spoke with Mr [redacted] by phone, I informed him that we are currently working on a software patch to resolve his receiver issueHowever, I don’t have a date to provide Mr [redacted] as to when the patch will be releasedI offered to disconnect MrMilian’s account without penalty as an exception I also offered Mr [redacted] a Hopper equipment upgrade with no contract and I agreed to waive the additional $which would be added to his bill for the remainder of his contract periodI advised Mr [redacted] that the taxes we have billed him are accurateI recommended that he visit the Florida Department of Revenue’s website (http://dor.myflorida.com/dor/taxes/cst.html) for further informationWe also discussed the Autopay optionI informed Mr [redacted] that AutoPay can be reinstated on his account; however, the balance would need to be zeroed out firstMr [redacted] said that he will consider my offers and he will call me back with his decisionIf there are further questions or concerns about this issue, please feel free to contact me at [redacted] .Sincerely, [redacted] ***Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT [redacted] cc: Mr [redacted] [redacted] *** [redacted] ** *** [redacted] ***
Initial Business Response / [redacted] (1000, 6, 2015/06/25) */ June 18, [redacted] [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On June 18, 2015, we received your complaint, dated June 17, 2015, filed with the RevDex.com You disputed a fee for an external hard driveYou requested that the charge be reversed and to receive a refund of your last payment When we spoke by phone, I advised you that the $external hard drive charge has been reversedHowever, I am unable to meet your request to receive a refund for your last payment If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/06/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I wrote before, [redacted] was very rude on the call he madeThe external hard drive was never shipped to meThe one I have was brought in by a technician back in SeptemberDish Network didn't ship an additional one to me Making me look like the bad guy here is not the way to resolve this Final Business Response / [redacted] (4000, 10, 2015/06/30) */ June 29, [redacted] [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Ms***: On June 29, 2015, we received your rebuttal, dated June 26, 2015, filed with the Revdex.com You expressed concern regarding the customer service I providedYou also stated that a second hard drive was not sent to you I regret that you were not satisfied with my customer service as it was not my intention to add to your frustrationHowever, had DISH Network sent you a second hard drive, we would have required that you return it before a credit would be providedThe charge of $was waived on June 14, If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] Final Consumer Response / [redacted] (2000, 12, 2015/07/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am tired of dealing with this rude company
February 27, Mr [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] ***: On February 21, 2018, we received your complaint, dated February 20, 2018, filed with the Revdex.com You said that a technician damaged your TV and the compensation offered is unacceptableAlso, a Field Service Manager told you that they would replace the TV in two to three business daysIn addition, you expressed concern with the customer service you received while attempting to resolve this issue When I spoke with you today, I informed you that the type of TV that you have is no longer producedWe base the compensation amount for your TV on a new one of same or better quality and size minus depreciation for ageWe determined that the amount offered is fair market value for your TV We have no record of a Field Service Manager making such an offer I applied a credit to your account for the past two months of service, as well as a $monthly credit for months as a courtesy We regret that your experience was unfavorable and we look forward to providing you with excellent service in the future If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Kimber S [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday thru Friday 9:00am - 6:00pm (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***
February 14, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr [redacted] : On January 26, 2017, we received your complaint, dated January 25, 2017, filed with the Revdex.com I unsuccessfully attempted to contact you at [redacted] on January 31, 2017, and on February and 14, 2017, but there was only an option to leave one message You expressed concern that your damage claim for a TV was denied and that your DISH Network account has been flaggedYou requested that your TV be replaced, and to be released from the 24-month commitment However, because the damage claim was denied, I am unable to re-open the claim I offered to release you from the 24-month commitmentPlease contact me to accept my offer If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT [redacted] cc: [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/05/15) */ May 12, Mr [redacted] PO [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On May 8, 2015, we received your complaint, dated May 7, 2015, filed with the RevDex.com You said that the DISH Network technician did not provide you with an HDCP-compliant cable, causing you the loss of high definition channels I attempted to reach you at (XXX) XXX-XXXX on May 8, and 12, 2015, and I left three voicemails In my last message I advised you that DISH Network technicians are not required to provide HDMI cablesOur records indicate that a technician was dispatched to your home on May 7, 2015, for this issueThe technician found that a model 211z receiver was defective and he replaced itWe have received no further contact concerning this issue Please note that you are receiving HD channels free of charge and, as such, you are not paying for the channels to which you refer As a courtesy, I applied a $credit for one month of serviceWe sincerely regret any inconvenience this issue may have caused If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com Cherokee St Denver, CO XXXXX [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/07/02) */ Possible duplicate complaint XXXXXXXX / [redacted] / [redacted] @GMAIL.COM Bureau Review Complaint # XXXXXXXX [redacted] vsDISH NETWORK, LLC Business: Sending to Mr [redacted] By EMAIL at ***@dishnetwork.com By MAIL at [redacted] S [redacted] XXXXX-XXXX Additional Business Info: Business Phone:XXX XXX-XXXX Consumer: Sending to MR [redacted] By EMAIL at [redacted] @GMAIL.COM Additional Consumer Info: Mail: PO BOX Warren, TX XXXXX Work Phone:XXX XXX-XXXX See below for the complaint description: NOT PROVIDING AGREED UPON SERVICES DUE TO DISH'S CUSTOMER SERVICE, I WAS WITHOUT THE PREMIUM CHANNELS THEY PROMISE FOR NE ACCOUNTSMY RECVRWOULD NOT SHOW ANY HD CHANNELSI SPENT WEEKS ARGUING WITH THEM AND ALL THEY COULD TELL ME WAS GO BUY ANOTHER CABLEFINALLY, THEY SENT A SERVICE PERSON AND HE FOUND A BAD RECVRIT WAS AGREED THAT I WOULD GET THE PROMISED CHANNELS FROM THE TIME I COULD GET HD AND I WOULD RECEIVE A CREDIT TO MY BILL FOR MONTHSTHEY STARTED CHARGING ME FOR MOST OF THE PROMISED CHANNELS AND GAVE ME HBO FREE FOR A SPECIFIED TIMEI DIDN'T AUTHORIZE TO BE CHARGED FOR MY "FREE" CHANNELS BUT THEY ARE CHARGING ME ANYWAYTHE SERVICEMAN CALLED IN AND SHUTOFF RECEIVERS IM NOT USING AND THATS NOT SHOWING UPI HAVE TO RESET MY RECVR 3-TIMES A DAY JUST TO VIEW THE CHANNEL GUIDETHEY HAVE BEEN AND ARE IN [redacted] VIOLATION OF THEIR OWN CONTRACT./ Below is the consumer's desired resolution explanation: I ONLY WANT OUT OF MY CONTRACTTHE FREE AIR CHANNELS WOULD BE BETTER THAN DEALING WITH THESE CROOKS AND LIARSHECK OF A WAY TO TREAT DISABLED VETS Final Business Response / [redacted] (4000, 13, 2015/07/07) */ July 6, Mr [redacted] XXXXX Re: Revdex.com Complaint # XXXXXXXX XXXXXXXXXXXXXXXX-XXXXXXX Dear Mr [redacted] : On July 3, 2015, we received your rebuttal, dated July 2, 2015, filed with the Revdex.com You indicated that you were still experiencing technical and billing issues and wanted your 24-month commitment to be waived When we spoke, you advised me that your billing issues were now resolvedOur records indicate that you received free premium channels from March 19, 2015, to June 18, 2015, at which time you began to be charged for themYou removed these premiums on July 1, I applied a one-time credit of $on May 12, 2015, and you are currently receiving an additional monthly $credit for six months I recommended that you contact us for troubleshooting, as you stated that your guide seemed to be skipping channels DISH Network requests the opportunity to resolve any technical issues you may experience before we are able to waive your 24-month commitmentAlthough we sincerely regret any inconvenience, as we have not been contacted concerning your on-screen guide issue and your other technical issues were resolved, we are unable to waive your commitment at this time If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C Phone Hours: 6:am - 2:pm (MDT), Mon-Fri (XXX) XXX-XXXX cc: Denver / Boulder Revdex.com [redacted] XXXXX [redacted] ***
April 27, [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms***: On April 20, 2017, we received your correspondence, dated April 19, 2017, filed with the Revdex.com I attempted to reach you at [redacted] on April 25, and 27, 2017, and I left three voice messagesWhen I called [redacted] , there was no option to leave a messageI also sent an email to you at [redacted] You said that a technician was unable to access your roof to upgrade your equipmentYou requested a credit for programming I would like to schedule a free DISH’n It Up equipment upgrade for the Whole Home Hopper systemPlease contact me directly and I will schedule a Field Service Manager to perform the installation As a courtesy, I applied a credit of $to your account for one month of the America’s Top 120+ package If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted] ** [redacted] [redacted] ***
February 22, Ms [redacted] * [redacted] ** [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms [redacted] : On February 19, 2018, we received your complaint, dated February 17, 2018, filed with the Revdex.com You expressed concern with the fee for a technician to be sent to your homeYou maintain that your receiver has not worked properly since it was installed and you have received no assistance from our Customer Service Department Your DISH Network service was activated on May 23, 2017, with a 24-month commitment Our records show that we were not contacted until January 17, 2018, about technical issues with your service, and then again on February 8, Please be advised that troubleshooting by phone is required when a customer contacts us to report technical issuesIf an issue cannot be fixed by phone, a technician visit will be requiredThe regular cost of a technician visit is $However, the application of the DISH Protect Silver Plan ($a month) to your account will reduce the cost of a technician visit to $The plan also provides the customer with free shipping on any equipment that needs to be exchanged When I spoke with you by phone on February 21, 2018, I offered to ship you a replacement receiver or to send a technician to your home for freeYou agreed to a technician visitThe appointment is scheduled for February 24, I also applied a credit of $to your account for two months of the additional receiver fee If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Ana V [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday-Friday, 6:am – 3:pm MDT (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO [redacted] ***