January 22, Mrand Mrs*** and *** *** *** ** *** *** *** *** ** ***
Re: Revdex.com Complaint # ***
***-*** Dear Mrand Mrs***: On January 20, 2016, we received your complaint, dated January 17, 2016, filed with the Revdex.com You said that you experienced technical issues and you expressed concern about the credit amount that you were offered as compensation for the inconvenience When we spoke, I advised you that the error message to which you referred is displayed when you lose signal for your local channels, but the national channels’ signal is still received. As you lost your locals channels, this error message was correct for your situation. Our records indicate that your dish had gone out of alignment due to being mounted on a wooden poleAs we discussed, DISH Network does not recommend mounting a dish on a wooden pole; especially when the distance from the ground is greater than a couple feet, as wood is not as rigid as metal and your signal may be lost frequently I explained to you that you were offered a $monthly credit as the local stations account for $of your programming package price. As such, you were offered six months of free locals for the two weeks loss that you reported As we appreciate your patience and your patronage, I applied a monthly $credit for months to your account. Additionally, as you said that you only watch your local channels and the Food Network, I downgraded your package to the Welcome Pack at your request to reduce your monthly rate If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** ***
Initial Business Response /* (1000, 4, 2015/05/14) */
May 12,
Mr*** ***
*** *** ***
***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Mr***:
On May 7, 2015, we received your complaint, dated May 4, 2015, filed with the RevDex.com
You indicated that when you placed your DISH Network service on DISH Pause, you were unaware that it would extend your commitmentfor the time that it was on pause in order to fulfill the 24-month commitmentYou requested that we charge you $for the past six months that your account was paused to avoid the extension of your commitment
When your account was activated on June 21, 2014, you enrolled in a 12-month promotional offer to receive a $credit for monthsSince you subscribed to the Smart Pack, which is priced at $(formerly $32.99), your monthly service charges were $before taxSince you paid the $DISH Pause fee for six months, the remaining cost would be $
When I spoke with you by telephone today, I agreed to honor your requestI applied an $charge to cover the past six months and your commitment will not be extended
Additionally, you requested that your bill remain $for the remaining months of your commitmentSince the programming that you subscribe to is $plus tax per month, I applied a $credit for the next monthsYou accepted this offer
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
*xecutive *scalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Initial Consumer Rebuttal /* (2000, 6, 2015/05/25) */
(The consumer indicated he/she ACC*PT*D the response from the business.)
The business adjusted my account to reflect the original agreement as I requestedThank you to everyone involved
Initial Business Response /* (1000, 5, 2015/10/05) */
September 29,
*** *** ***
XXXX Xrd *** **
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On September 25, 2015, we received your complaint, dated September 24,
2015, filed with the Revdex.com
You said that you were provided incorrect information during your sales call
When we spoke, I advised you that I reviewed your sales call and found there was some confusion concerning the gift card promotionWhen you contacted us the salesperson advised you that he needed the promotional code for the gift card offer, but you did not have itHe advised you that he could save your information and if you received a code you could contact him to add the codeHowever, there was some confusion concerning this issue as the salesperson meant he could put your sale on hold until you found the code, but as the sale proceeded and was finalized in our system, no code could be added after
I found that your initial order was for two TVs but that it was modified for three after your sales callYou indicated that you called your salesperson back and added a receiver, but your technician did not have the equipment for three TVs
While we sincerely regret any inconvenience, I was unable to locate any instances of misinformationWe appreciate your feedback and it will be used to improve our agents' interactions with our customers
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Dear Ms***-***: On February 17, 2016, we received your complaint, dated February 16, 2016, filed with the Revdex.comYou said that DISH Network is charging you for unreturned equipment that you were told you didn’t need to returnYou requested that the balance be waived
and the debt be removed from collectionsWhen we spoke I advised you that I will meet your requestI waived the balance and within hours, your account will be removed from collectionsPlease allow up to eight weeks for your credit report to be amendedIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
March 2, Mr*** *** ** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Mr***: On February 25, 2016, we received your complaint, dated February 24, 2016, filed with the Revdex.com I unsuccessfully attempted to contact you at *** *** on February and March and 2, 2016, and I left three messagesI also received a message from you You expressed concern with your billing, indicating that you pay your monthly bill in a timely manner and no late payments should be reflected A review of this account reveals that our billing system changed and we do not have records prior to the change because you were billed through a third partyWhen the system changed, a balance of $was transferred from the third-party billing to this direct billing accountFor this reason, your records reflect a past-due balance I apologize for the confusion and I applied a credit of $to bring your account currentI also applied a $credit for the five $late fees that you were charged We strive to provide excellent service and we regret that this experience was unfavorable If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely,
*** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** *** cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** ***
February 13, Ms*** *** *** ** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On February 5, 2018, we received your complaint, dated February 4, 2018, filed with the Revdex.com You said that a third-party service and associated payments were initiated using your information without your authorization When we spoke, I advised you that I forwarded your issue to the appropriate department and I requested that your sales call be reviewed for misinformation. It was found that the sales agent did advise you of the third party service, Bill Advisor, and when you were asked if you wanted that service added you responded in the affirmative. They informed you that you would receive the service free for days and for $per month thereafter If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Dave S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Initial Business Response /* (1000, 4, 2015/05/20) */
May 15,
*** *** ***
XXXXX ** *** ***
*** ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On May 8, 2015, we received your correspondence, dated May 5, 2015,
filed with the Revdex.com
I unsuccessfully attempted to contact you at (XXX) XXX-XXXXon May 12, and 15, 2015, and I left three messages
You maintain that you were not informed of the 24-month agreement and you disputed the $early termination fee that was applied to your accountYou mentioned that we have not provided you a copy of the sales call
Your account was activated under the Digital Home Advantage (DHA) agreement which includes a 24-month commitmentEnclosed is a copy of your DHA agreement for review
Although your sales call was not recorded, our sales representatives are required to disclose the terms of the agreementAdditionally, a sales confirmation email was sent to ***@hotmail.com on May 22, This sales confirmation included the disclosures as well as links providing the option to view the agreement prior to the installation
After the installation, the technician provides the customer with an electronic device to signPlease note that as the signature is gathered on an electronic device, the electronic stylus or finger swipe used may not track as quickly as a pen; therefore, the signature may look distortedWe emailed you a copy of the signed DHA agreement to the same email address highlighted above on May 23, The copy that you received is a printout of the information from the electronic device used
Your early termination fee remains valid
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 6, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel that it is a huge omission and deceiving to not verbally disclose how long the contract is forIt is a deceiving sales tactic to over the phone when the customer is being "sold" to not go over the contract lengthInstead, dish waited until I verbally agreed to service, and an installer was at my home to have me sign something and STILL didn't go over the contract lengthDish re-sent me the contract just now, and the part in the contract about the months is very small and hard to see, so if not verbally made aware would be easy for anyone to missAlso, I was told they record every sales call when in fact they do notSo DISH has no evidence that they mentioned a month contractI definitley was NOT told about it, and as I mentioned before it is a decieving and should be unlawful sales tactic to mislead a customer so muchWe will NOT pay this bill and Dish needs to take it off our account
Final Consumer Response /* (4200, 10, 2015/06/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
DISH claims "As previously advised, our sales representatives are required to disclose the terms of the agreementOur records indicate that all disclosures were provided"
However, they are unable to provide proof of this legally required verbal disclosureAs I did not receive this disclosure either over the phone or in person, and they cannot provide proof, I am not responsible for this early termination feeIf DISH's sales tactics include misleading and coercing the customer, as I was mislead and coerced, this is an unfair and unjust business practiceThe customer should not have to be responsible for ridiculous fees when they were not made aware of the initial agreement at the time of saleThe early termination fee is NOT valid and we will not pay itDISH is a large company and can afford to right this injustice by waiving the early termination feeI will continue to fight this as long as DISH refuses to budge as we are in the right
Final Business Response /* (4000, 12, 2015/06/16) */
June 15,
*** *** ***
XXXXX ** *** ***
*** ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On June 15, 2015, we received your additional correspondence, dated June 8, 2015, filed with the Revdex.com
You continue to maintain that you did not receive verbal information regarding the 24-month commitmentYou also indicated that we will not provide you proof
This issue has previously been addressedPlease refer to my previous correspondence
Our records reveal all disclosures were read
We provided you with a sales confirmation email that included a copy of the agreement
By signing the Digital Home Advantage (DHA) 24-month agreement, you agreed to all terms of the contractIf you wish us to provide you with our records, you must obtain a subpoena
Pursuant to EchoStar Satellite LLC privacy requirements, our corporate business rules necessitate that we obtain a subpoena, court order or search warrant executed by an attorney or judge in order to provide any former or current customer information
Further, in order to research a request with regard to a current or former customer, we need any one or a combination of the following pieces of information: complete address with zip code, telephone number, Social Security Number, or the account number beginning with "8255" (for a total of digits)If this matter is an identity theft or credit card fraud matter, we will need the full credit card or bank account number and the name of the banking institution in order to initiate our investigation
You may forward a subpoena, court order or search warrant via mail to the following address:
EchoStar Satellite LLC
** *** ***
*** ** XXXXX
Attn: Subpoena Request
You may also simply fax the subpoena request directly to (XXX) XXX-XXXX
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 10, 2015/09/01) */
August 24,
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On August 24, 2015, we received your complaint, dated August 21, 2015, filed
with the Revdex.com
You said that you were told you would receive *** with the package you agreed toYou said that the channel was not included with your package and for that reason you want to close your account without penalty and to receive a refund
When we spoke by phone, I advised you that I will meet your request to close your account without penaltyHowever, no refund can be provided as no payment has been madeI told you that I will waive your programming charges, return shipping fees and early termination feeI scheduled your account to be disconnected as of August 28, 2015, and I provided you with the equipment return disclosures
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
October 24, 2016 Dear Ms***: On October 21, 2016, we received your complaint, dated October 19, 2016, filed with the Revdex.com. You stated that, due to your husband’s health issues, you recently sold your second residence where you had DISH Network
serviceYou contacted DISH Network and you requested that the early termination fee be waived under the circumstancesYou were told that we could not waive the fee because the account was established in your nameYou requested that an exception be made and the fee be waivedWhen we spoke today, I agreed to make the exception and waive the early termination fee as a courtesyThis resolved the balance on the accountYou accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 2:pm to11:pm MDT, MON-FRI###-###-####
Initial Business Response /* (1000, 5, 2015/11/04) */
October 29,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 28, 2015, we received your complaint, dated October 27, 2015, filed with
the Revdex.com
You said that you experienced technical issues and when you scheduled technician visits the technicians missed the appointmentsYou also expressed concern about the level of customer service you received
As you indicated that you did not wish to be contacted, I did not attempt to reach you by phone
Our records indicate that you contacted us on August 30, 2015, concerning signal lossThe agent offered to schedule a technician visit but you said that you could not take a day off from workThe agent offered to schedule a work order for the coming weekend but you said that you did not wish to wait for a later dateA work order was scheduled for August 31, 2015, but you advised the technician that you were not available, so it was cancelled
We received another call from you on September 29, 2015, concerning signal issues and your billYou requested additional monthly adjustments after your new customer promotional credits endedThe agent applied a one-time $credit to your account and scheduled a technician visit for October 4, Please note that no mention was made of having the technician finish by 5:pm; however, you advised the agent that you would be at church until 1:pm so you could not have the technician out prior to thatYou cancelled that work order as well
To avoid further issues and because you expressed dissatisfaction with the resolutions offered to you (and although DISH Network has yet to be given the opportunity to resolve your signal issues), I made an exception and waived your 24-month commitmentPlease contact us at (XXX) XXX-XXXX to disconnect your service
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Dear Ms***: On January 28, 2016, we received your complaint, dated January 27, 2016, filed with the Revdex.comYou indicated that your service was interrupted because we changed your billing due date and you did not receive notification of the changeYou mentioned that
there is a $fee for an extension of your payment dateYou requested a credit for all these feesYou also mentioned the customer service you receivedOur records reveal that this is a duplicate issue that was previously addressed on January 12, 2016, under Revdex.com Case Numbe* ***Enclosed is a copy of that responseIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
Complaint: ***
I am rejecting this response because: Because the excuse provided for the rejection is invalid due to the improper and unauthorized location that the technician installed the Dish the first timeVery dissatisfied custometCan't wait for the year agreement to end so that I can disconnect services with DishVery unprofessional company
Sincerely,
*** ***
February 29, Ms*** *** *** *** *** ** *** ** *** Re: Revdex.com Complaint # *** ***-*** Dear Ms***: On February 29, 2016, we received your rebuttal, dated February 26, 2016, filed with the Revdex.com You maintain that notes indicating you were offered promotional pricing and new equipment were lost. You also said that you emailed me three times and that you read postings online that said others had had their early termination fees waived Please refer to my previous response wherein I advised you that I reviewed your calls and chats to DISH Network--not just the notes on your account. I was able to find no evidence that you were advised you qualify for new customer promotions or new equipment I received one voicemail from you, but I have no record of any emails received Please note that we respond to, and provide resolutions for, agency complaints on an individual basis. What may have been true for another’s issue may not be so for your own As we have no evidence that you were made the offers to which you refer, and as your account does not qualify for the promotions you requested, we are unable to provide them. Additionally, as you agreed to the terms and have received the benefits of the 24-month commitments, we are unable to waive your early termination fees If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** *** cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** ***
Complaint: ***
I am rejecting this response because: I am not sure why a bank statement is not sufficient enough when it clearly shows that amount has cleared my account If I need to get a letter from the bank and submit that I can I want this cleared up...$is not just pocket change
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/10/20) */
October 19,
*** *** ***
** ** *** XXXXXX
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 13, 2015, we received your complaint, dated October 12, 2015, filed with
the Revdex.com
You said that you were told you would be able to drop channels from your package in order to reduce your monthly rate, but you found this to be untrueYou requested that we release you from your contract or provide you with another 12-month discount
When we spoke I explained that I sent your complaint to the company responsible for placing your orderToday's Television in Puerto Rico (XXX-XXX-XXXX)They provided us with a response indicating that their agent is a very experienced agentThey said there must have been some confusion, as they deny you were told you would be able to drop channels from your package
I offered you a $monthly credit for six months, as I am unable to meet your requestsYou accepted my offer
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
January 13, *** *** ***
*** *** ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On January 12, 2017, we received your complaint, dated January 11, 2017, filed with the Revdex.com You said that DISH Network debited a payment from your bank account without your authorization. You also expressed concern about the level of customer service you receivedWhen we spoke, I advised you that a review of your sales call revealed that you agreed to enroll your account in automatic payments and e-billing Our records show that we attempted to refund the payment directly to your bank account, but it was rejected. As such, a check refund was mailed to you on January 11, 2017. Please note, a total of $in adjustments have been applied to your account for this issue as well We appreciate your feedback concerning your experience. As I informed you, your calls will be reviewed for internal resolutionWhile we sincerely regret any inconvenience this issue may have caused, as you agreed to automatic payments, we are unable to provide any further refunds or waive your 24-month commitment If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
October 25, Dear Ms***: On October 21, 2016, we received your complaint, dated October 18, 2016, filed with the Revdex.com You indicated that you were not informed that there would be a new commitment when you movedYou also
disputed the signature on the DISH’n It Up agreement Our records reveal that this issue was addressed on October 18, 2016, when a customer service agent waived the early termination feeYou confirmed that the issue is resolved If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
Initial Business Response /* (1000, 10, 2015/06/03) */
June 2,
Mr*** ***
*** *** ***
Little Rock, AR XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On June 1, 2015, we received your complaint, dated May 29, 2015, filed with
the Revdex.com
You disputed the early termination fee applied to your DISH Network accountYou said you were to receive an iPhone but did not and that you experienced issues with your installation
When we spoke, I advised you that DISH Network does not recognize handwritten promotions or amendments to our existing promotionsAdditionally, we have no record of the offers to which you refer, nor do we have any promotions such as you describeEnclosed is a copy of your customer agreement wherein you waived the iPad promotion in lieu of monthly credits
In light of the issues you experienced getting service installed, I made an exception and waived your early termination fee as a courtesyA balance of $remains for service renderedAs I advised you, a new bill will generate on June 19,
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
April 6, 2016 Ms*** *** *** ** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Ms***: On April 5, 2016, we received your complaint, dated April 2, 2016, filed with the Revdex.comYou said that DISH Network advertised that ESPN was included in your package, but you were not receiving it. When we spoke, I explained that you were subscribed to the Smart Pack, which does not include ESPN and we do not advertise that it does. On April 2, 2016, you upgraded your package to the America’s Top 120, which includes ESPN. As the America’s Top package has more channels included, the monthly rate is higher ($64.99), but you are still receiving your new customer promotional credits, thereby reducing the monthly rate to $If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri
Tell us why here...September 6, 2016 Dear Ms***: On August 26, 2016, we received your complaint, dated August 24, 2016, filed with the Revdex.com. You said that when you placed your order for our service, you did so with the understanding that you
would receive Globo TVHowever, after the installation took place, you found that you didn’t have Globo TVWhen you called in, you were advised of the cost which conflicted with the rate you were quotedYou disconnected your account and ask that we waive the early termination fee A review of your account reveals that you placed your order for our service through I Dish.com (###-###-####)I forwarded a copy of your complaint to them for reviewWhen we spoke by phone, I told you that I had waived the balance of $Your DISH Network account now has a zero balanceYou told me that you are satisfied with this resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT###-###-####
January 22, Mrand Mrs*** and *** *** *** ** *** *** *** *** ** ***
Re: Revdex.com Complaint # ***
***-*** Dear Mrand Mrs***: On January 20, 2016, we received your complaint, dated January 17, 2016, filed with the Revdex.com You said that you experienced technical issues and you expressed concern about the credit amount that you were offered as compensation for the inconvenience When we spoke, I advised you that the error message to which you referred is displayed when you lose signal for your local channels, but the national channels’ signal is still received. As you lost your locals channels, this error message was correct for your situation. Our records indicate that your dish had gone out of alignment due to being mounted on a wooden poleAs we discussed, DISH Network does not recommend mounting a dish on a wooden pole; especially when the distance from the ground is greater than a couple feet, as wood is not as rigid as metal and your signal may be lost frequently I explained to you that you were offered a $monthly credit as the local stations account for $of your programming package price. As such, you were offered six months of free locals for the two weeks loss that you reported As we appreciate your patience and your patronage, I applied a monthly $credit for months to your account. Additionally, as you said that you only watch your local channels and the Food Network, I downgraded your package to the Welcome Pack at your request to reduce your monthly rate If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** ***
Initial Business Response /* (1000, 4, 2015/05/14) */
May 12,
Mr*** ***
*** *** ***
***, *** ***
Re: Revdex.com Complaint # ***
***-***
Dear Mr***:
On May 7, 2015, we received your complaint, dated May 4, 2015, filed with the RevDex.com
You indicated that when you placed your DISH Network service on DISH Pause, you were unaware that it would extend your commitmentfor the time that it was on pause in order to fulfill the 24-month commitmentYou requested that we charge you $for the past six months that your account was paused to avoid the extension of your commitment
When your account was activated on June 21, 2014, you enrolled in a 12-month promotional offer to receive a $credit for monthsSince you subscribed to the Smart Pack, which is priced at $(formerly $32.99), your monthly service charges were $before taxSince you paid the $DISH Pause fee for six months, the remaining cost would be $
When I spoke with you by telephone today, I agreed to honor your requestI applied an $charge to cover the past six months and your commitment will not be extended
Additionally, you requested that your bill remain $for the remaining months of your commitmentSince the programming that you subscribe to is $plus tax per month, I applied a $credit for the next monthsYou accepted this offer
If there are further questions or concerns about this issue, please feel free to contact me at (***) ***-***
Sincerely,
*** ***
Dispute Resolution Specialist
*xecutive *scalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(***) ***-***
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO
*** ***
Initial Consumer Rebuttal /* (2000, 6, 2015/05/25) */
(The consumer indicated he/she ACC*PT*D the response from the business.)
The business adjusted my account to reflect the original agreement as I requestedThank you to everyone involved
Initial Business Response /* (1000, 5, 2015/10/05) */
September 29,
*** *** ***
XXXX Xrd *** **
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On September 25, 2015, we received your complaint, dated September 24,
2015, filed with the Revdex.com
You said that you were provided incorrect information during your sales call
When we spoke, I advised you that I reviewed your sales call and found there was some confusion concerning the gift card promotionWhen you contacted us the salesperson advised you that he needed the promotional code for the gift card offer, but you did not have itHe advised you that he could save your information and if you received a code you could contact him to add the codeHowever, there was some confusion concerning this issue as the salesperson meant he could put your sale on hold until you found the code, but as the sale proceeded and was finalized in our system, no code could be added after
I found that your initial order was for two TVs but that it was modified for three after your sales callYou indicated that you called your salesperson back and added a receiver, but your technician did not have the equipment for three TVs
While we sincerely regret any inconvenience, I was unable to locate any instances of misinformationWe appreciate your feedback and it will be used to improve our agents' interactions with our customers
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Dear Ms***-***: On February 17, 2016, we received your complaint, dated February 16, 2016, filed with the Revdex.comYou said that DISH Network is charging you for unreturned equipment that you were told you didn’t need to returnYou requested that the balance be waived
and the debt be removed from collectionsWhen we spoke I advised you that I will meet your requestI waived the balance and within hours, your account will be removed from collectionsPlease allow up to eight weeks for your credit report to be amendedIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Mon - Fri 6:a.mto 2:p.mMDT ###-###-####
March 2, Mr*** *** ** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Mr***: On February 25, 2016, we received your complaint, dated February 24, 2016, filed with the Revdex.com I unsuccessfully attempted to contact you at *** *** on February and March and 2, 2016, and I left three messagesI also received a message from you You expressed concern with your billing, indicating that you pay your monthly bill in a timely manner and no late payments should be reflected A review of this account reveals that our billing system changed and we do not have records prior to the change because you were billed through a third partyWhen the system changed, a balance of $was transferred from the third-party billing to this direct billing accountFor this reason, your records reflect a past-due balance I apologize for the confusion and I applied a credit of $to bring your account currentI also applied a $credit for the five $late fees that you were charged We strive to provide excellent service and we regret that this experience was unfavorable If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely,
*** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT *** *** cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** ***
February 13, Ms*** *** *** ** ***
*** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On February 5, 2018, we received your complaint, dated February 4, 2018, filed with the Revdex.com You said that a third-party service and associated payments were initiated using your information without your authorization When we spoke, I advised you that I forwarded your issue to the appropriate department and I requested that your sales call be reviewed for misinformation. It was found that the sales agent did advise you of the third party service, Bill Advisor, and when you were asked if you wanted that service added you responded in the affirmative. They informed you that you would receive the service free for days and for $per month thereafter If there are further questions or concerns about this issue, please feel free to contact me at (720) 514- Sincerely, Dave S*** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri (720) 514- cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
Initial Business Response /* (1000, 4, 2015/05/20) */
May 15,
*** *** ***
XXXXX ** *** ***
*** ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On May 8, 2015, we received your correspondence, dated May 5, 2015,
filed with the Revdex.com
I unsuccessfully attempted to contact you at (XXX) XXX-XXXXon May 12, and 15, 2015, and I left three messages
You maintain that you were not informed of the 24-month agreement and you disputed the $early termination fee that was applied to your accountYou mentioned that we have not provided you a copy of the sales call
Your account was activated under the Digital Home Advantage (DHA) agreement which includes a 24-month commitmentEnclosed is a copy of your DHA agreement for review
Although your sales call was not recorded, our sales representatives are required to disclose the terms of the agreementAdditionally, a sales confirmation email was sent to ***@hotmail.com on May 22, This sales confirmation included the disclosures as well as links providing the option to view the agreement prior to the installation
After the installation, the technician provides the customer with an electronic device to signPlease note that as the signature is gathered on an electronic device, the electronic stylus or finger swipe used may not track as quickly as a pen; therefore, the signature may look distortedWe emailed you a copy of the signed DHA agreement to the same email address highlighted above on May 23, The copy that you received is a printout of the information from the electronic device used
Your early termination fee remains valid
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Consumer Rebuttal /* (3000, 6, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel that it is a huge omission and deceiving to not verbally disclose how long the contract is forIt is a deceiving sales tactic to over the phone when the customer is being "sold" to not go over the contract lengthInstead, dish waited until I verbally agreed to service, and an installer was at my home to have me sign something and STILL didn't go over the contract lengthDish re-sent me the contract just now, and the part in the contract about the months is very small and hard to see, so if not verbally made aware would be easy for anyone to missAlso, I was told they record every sales call when in fact they do notSo DISH has no evidence that they mentioned a month contractI definitley was NOT told about it, and as I mentioned before it is a decieving and should be unlawful sales tactic to mislead a customer so muchWe will NOT pay this bill and Dish needs to take it off our account
Final Consumer Response /* (4200, 10, 2015/06/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
DISH claims "As previously advised, our sales representatives are required to disclose the terms of the agreementOur records indicate that all disclosures were provided"
However, they are unable to provide proof of this legally required verbal disclosureAs I did not receive this disclosure either over the phone or in person, and they cannot provide proof, I am not responsible for this early termination feeIf DISH's sales tactics include misleading and coercing the customer, as I was mislead and coerced, this is an unfair and unjust business practiceThe customer should not have to be responsible for ridiculous fees when they were not made aware of the initial agreement at the time of saleThe early termination fee is NOT valid and we will not pay itDISH is a large company and can afford to right this injustice by waiving the early termination feeI will continue to fight this as long as DISH refuses to budge as we are in the right
Final Business Response /* (4000, 12, 2015/06/16) */
June 15,
*** *** ***
XXXXX ** *** ***
*** ** XXXXX-XXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On June 15, 2015, we received your additional correspondence, dated June 8, 2015, filed with the Revdex.com
You continue to maintain that you did not receive verbal information regarding the 24-month commitmentYou also indicated that we will not provide you proof
This issue has previously been addressedPlease refer to my previous correspondence
Our records reveal all disclosures were read
We provided you with a sales confirmation email that included a copy of the agreement
By signing the Digital Home Advantage (DHA) 24-month agreement, you agreed to all terms of the contractIf you wish us to provide you with our records, you must obtain a subpoena
Pursuant to EchoStar Satellite LLC privacy requirements, our corporate business rules necessitate that we obtain a subpoena, court order or search warrant executed by an attorney or judge in order to provide any former or current customer information
Further, in order to research a request with regard to a current or former customer, we need any one or a combination of the following pieces of information: complete address with zip code, telephone number, Social Security Number, or the account number beginning with "8255" (for a total of digits)If this matter is an identity theft or credit card fraud matter, we will need the full credit card or bank account number and the name of the banking institution in order to initiate our investigation
You may forward a subpoena, court order or search warrant via mail to the following address:
EchoStar Satellite LLC
** *** ***
*** ** XXXXX
Attn: Subpoena Request
You may also simply fax the subpoena request directly to (XXX) XXX-XXXX
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Monday through Friday 7:am to 3:pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Initial Business Response /* (1000, 10, 2015/09/01) */
August 24,
*** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On August 24, 2015, we received your complaint, dated August 21, 2015, filed
with the Revdex.com
You said that you were told you would receive *** with the package you agreed toYou said that the channel was not included with your package and for that reason you want to close your account without penalty and to receive a refund
When we spoke by phone, I advised you that I will meet your request to close your account without penaltyHowever, no refund can be provided as no payment has been madeI told you that I will waive your programming charges, return shipping fees and early termination feeI scheduled your account to be disconnected as of August 28, 2015, and I provided you with the equipment return disclosures
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
October 24, 2016 Dear Ms***: On October 21, 2016, we received your complaint, dated October 19, 2016, filed with the Revdex.com. You stated that, due to your husband’s health issues, you recently sold your second residence where you had DISH Network
serviceYou contacted DISH Network and you requested that the early termination fee be waived under the circumstancesYou were told that we could not waive the fee because the account was established in your nameYou requested that an exception be made and the fee be waivedWhen we spoke today, I agreed to make the exception and waive the early termination fee as a courtesyThis resolved the balance on the accountYou accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 2:pm to11:pm MDT, MON-FRI###-###-####
Initial Business Response /* (1000, 5, 2015/11/04) */
October 29,
*** *** ***
*** *** ***
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms***:
On October 28, 2015, we received your complaint, dated October 27, 2015, filed with
the Revdex.com
You said that you experienced technical issues and when you scheduled technician visits the technicians missed the appointmentsYou also expressed concern about the level of customer service you received
As you indicated that you did not wish to be contacted, I did not attempt to reach you by phone
Our records indicate that you contacted us on August 30, 2015, concerning signal lossThe agent offered to schedule a technician visit but you said that you could not take a day off from workThe agent offered to schedule a work order for the coming weekend but you said that you did not wish to wait for a later dateA work order was scheduled for August 31, 2015, but you advised the technician that you were not available, so it was cancelled
We received another call from you on September 29, 2015, concerning signal issues and your billYou requested additional monthly adjustments after your new customer promotional credits endedThe agent applied a one-time $credit to your account and scheduled a technician visit for October 4, Please note that no mention was made of having the technician finish by 5:pm; however, you advised the agent that you would be at church until 1:pm so you could not have the technician out prior to thatYou cancelled that work order as well
To avoid further issues and because you expressed dissatisfaction with the resolutions offered to you (and although DISH Network has yet to be given the opportunity to resolve your signal issues), I made an exception and waived your 24-month commitmentPlease contact us at (XXX) XXX-XXXX to disconnect your service
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
*** *** ***
Denver, CO XXXXX
*** ***
Dear Ms***: On January 28, 2016, we received your complaint, dated January 27, 2016, filed with the Revdex.comYou indicated that your service was interrupted because we changed your billing due date and you did not receive notification of the changeYou mentioned that
there is a $fee for an extension of your payment dateYou requested a credit for all these feesYou also mentioned the customer service you receivedOur records reveal that this is a duplicate issue that was previously addressed on January 12, 2016, under Revdex.com Case Numbe* ***Enclosed is a copy of that responseIf there are further questions or concerns about this issue, please feel free to contact me at ###-###-####Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
Complaint: ***
I am rejecting this response because: Because the excuse provided for the rejection is invalid due to the improper and unauthorized location that the technician installed the Dish the first timeVery dissatisfied custometCan't wait for the year agreement to end so that I can disconnect services with DishVery unprofessional company
Sincerely,
*** ***
February 29, Ms*** *** *** *** *** ** *** ** *** Re: Revdex.com Complaint # *** ***-*** Dear Ms***: On February 29, 2016, we received your rebuttal, dated February 26, 2016, filed with the Revdex.com You maintain that notes indicating you were offered promotional pricing and new equipment were lost. You also said that you emailed me three times and that you read postings online that said others had had their early termination fees waived Please refer to my previous response wherein I advised you that I reviewed your calls and chats to DISH Network--not just the notes on your account. I was able to find no evidence that you were advised you qualify for new customer promotions or new equipment I received one voicemail from you, but I have no record of any emails received Please note that we respond to, and provide resolutions for, agency complaints on an individual basis. What may have been true for another’s issue may not be so for your own As we have no evidence that you were made the offers to which you refer, and as your account does not qualify for the promotions you requested, we are unable to provide them. Additionally, as you agreed to the terms and have received the benefits of the 24-month commitments, we are unable to waive your early termination fees If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** *** cc: Denver / Boulder Revdex.com *** *** *** *** ** *** *** ***
Complaint: ***
I am rejecting this response because: I am not sure why a bank statement is not sufficient enough when it clearly shows that amount has cleared my account If I need to get a letter from the bank and submit that I can I want this cleared up...$is not just pocket change
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/10/20) */
October 19,
*** *** ***
** ** *** XXXXXX
*** ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On October 13, 2015, we received your complaint, dated October 12, 2015, filed with
the Revdex.com
You said that you were told you would be able to drop channels from your package in order to reduce your monthly rate, but you found this to be untrueYou requested that we release you from your contract or provide you with another 12-month discount
When we spoke I explained that I sent your complaint to the company responsible for placing your orderToday's Television in Puerto Rico (XXX-XXX-XXXX)They provided us with a response indicating that their agent is a very experienced agentThey said there must have been some confusion, as they deny you were told you would be able to drop channels from your package
I offered you a $monthly credit for six months, as I am unable to meet your requestsYou accepted my offer
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
January 13, *** *** ***
*** *** ***
*** *** ** *** Re: Revdex.com Complaint # ***
*** Dear Ms***: On January 12, 2017, we received your complaint, dated January 11, 2017, filed with the Revdex.com You said that DISH Network debited a payment from your bank account without your authorization. You also expressed concern about the level of customer service you receivedWhen we spoke, I advised you that a review of your sales call revealed that you agreed to enroll your account in automatic payments and e-billing Our records show that we attempted to refund the payment directly to your bank account, but it was rejected. As such, a check refund was mailed to you on January 11, 2017. Please note, a total of $in adjustments have been applied to your account for this issue as well We appreciate your feedback concerning your experience. As I informed you, your calls will be reviewed for internal resolutionWhile we sincerely regret any inconvenience this issue may have caused, as you agreed to automatic payments, we are unable to provide any further refunds or waive your 24-month commitment If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri *** *** cc: Denver / Boulder Revdex.com EFlorida Avenue, Suite Denver, CO *** ***
October 25, Dear Ms***: On October 21, 2016, we received your complaint, dated October 18, 2016, filed with the Revdex.com You indicated that you were not informed that there would be a new commitment when you movedYou also
disputed the signature on the DISH’n It Up agreement Our records reveal that this issue was addressed on October 18, 2016, when a customer service agent waived the early termination feeYou confirmed that the issue is resolved If there are further questions or concerns about this issue, please feel free to contact me at ###-###-#### Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: Monday through Friday 7:am to 3:pm MDT ###-###-####
Initial Business Response /* (1000, 10, 2015/06/03) */
June 2,
Mr*** ***
*** *** ***
Little Rock, AR XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr***:
On June 1, 2015, we received your complaint, dated May 29, 2015, filed with
the Revdex.com
You disputed the early termination fee applied to your DISH Network accountYou said you were to receive an iPhone but did not and that you experienced issues with your installation
When we spoke, I advised you that DISH Network does not recognize handwritten promotions or amendments to our existing promotionsAdditionally, we have no record of the offers to which you refer, nor do we have any promotions such as you describeEnclosed is a copy of your customer agreement wherein you waived the iPad promotion in lieu of monthly credits
In light of the issues you experienced getting service installed, I made an exception and waived your early termination fee as a courtesyA balance of $remains for service renderedAs I advised you, a new bill will generate on June 19,
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX
Sincerely,
*** ***
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C
Phone Hours: 6:am - 2:pm (MDT), Mon-Fri
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
Cherokee St
Denver, CO XXXXX
*** ***
April 6, 2016 Ms*** *** *** ** *** *** *** *** ** *** Re: Revdex.com Complaint # *** ***-***
Dear Ms***: On April 5, 2016, we received your complaint, dated April 2, 2016, filed with the Revdex.comYou said that DISH Network advertised that ESPN was included in your package, but you were not receiving it. When we spoke, I explained that you were subscribed to the Smart Pack, which does not include ESPN and we do not advertise that it does. On April 2, 2016, you upgraded your package to the America’s Top 120, which includes ESPN. As the America’s Top package has more channels included, the monthly rate is higher ($64.99), but you are still receiving your new customer promotional credits, thereby reducing the monthly rate to $If there are further questions or concerns about this issue, please feel free to contact me at *** *** Sincerely, *** *** Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.CPhone Hours: 6:am - 2:pm (MDT), Mon-Fri
Tell us why here...September 6, 2016 Dear Ms***: On August 26, 2016, we received your complaint, dated August 24, 2016, filed with the Revdex.com. You said that when you placed your order for our service, you did so with the understanding that you
would receive Globo TVHowever, after the installation took place, you found that you didn’t have Globo TVWhen you called in, you were advised of the cost which conflicted with the rate you were quotedYou disconnected your account and ask that we waive the early termination fee A review of your account reveals that you placed your order for our service through I Dish.com (###-###-####)I forwarded a copy of your complaint to them for reviewWhen we spoke by phone, I told you that I had waived the balance of $Your DISH Network account now has a zero balanceYou told me that you are satisfied with this resolution If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Mon - Fri 6:a.mto 2:p.mMDT###-###-####