Went to jim shorkey ford to test drive a ford flatitude that was advised on website for 38,468.00, after seeing truck was told they can't sell it to me for advertised price, said it was 51,000.00, said people stopped yesterday to see it and all were to the same story, truck was on Web site for over a week advertised @ 38,468.00, said it was a misprint, why wasn't the correct price corrected? Classic bait and switch
Bought a certified Mitsubishi outlander sport vehicle and in the contract purchased additional protection coverage for 1107.00,,days later on 2/22/took a letter of cancellation to the dealership and a associate in the warranty or finance department --made copies of my cancellation and was told it might take 1-months for it to appear on my loan-which this was financed.It was to be credited to my loan and after 8-phone calls to the dealer and appearing in person to John Tew a few weeks ago I was told it would be taken care of in a few weeksIt has now been over months --any paying interest on this amount and no action at all from the dealershipI have been given many excuses why it has not been taken care of but my patience is at its end.Something it not correct with this dealership as should not take this long
I would warn all those doing research into dealerships to maybe look elsewhere for a vehiclefirst off I bought a dodge ram from the north huntingdon store a few years backin, out, and on my way with NO ISSUESwe then started doing business with *** because they were closer to where we livedmy wife and I both had lease trade ins, and I talked my wife into going to Jim Shorkey in North HillsI purchased my infinity without any issuefew days later I took my wife in to purchase her SUVafter a few back and forths we landed on another lease for a jeepour main goal was to be under her current paymentwhen BILL L came back with the first set of numbers, we were slightly under the current paymentBUT there was a circled on the paperworkBILL L explained to us that this was a check that was going to be cut to us because the mileage of the car we were turning is was way underI have heard of this before where dealerships can give you money back on your lease if the mileage is way under the agreed upon year month agreementwe then started asking BILL L in different ways about this moneywas it something we could use for whatever we wanted? was this something that was to be paid towards any of the old lease? we were told that this was out money, and we could do with is as we wantedso we signed the papers thinking that WOW, what a dealsame payment, but money backafter we signed the papers, and drove off we were happy with everythingthen it all turned
after a few weeks of NOT hearing from anyone (hence the once the sales done they drop you in the other complaints) we called to ask where the check waswe then called our old Chrysler capital because we got a bill from the old vehicle we turned inturns out, we were mislead about the checkafter we asked all the right questions, and were told all the right answers, we were now in a situation that we have to pay on the old lease, and a week later had to make a payment on the new vehiclethe check that was promise to us was to be used to pay off the old vehicle which we turned inso my question wasif we were paying on the old lease that we turned on, why didn't I still have that SUV? on top of that, Chrysler capital noted that this is not common practice and they do not know why the dealership would make the customer pay the remainder of the lease
so after leaving voicemailsand emailsa month went by and still no checkso we had to make a payment on a vehicle we didn't have, and a payment on a new vehicle a week laterwe talked to mike, a sales manager there who made it sound like it was out fault, and BILL L our salesman called and apologized, we finally were able to talk to KEISHA who made things happenshe tracked down our check and had it overnightednow this was a month later mind you, and the check was to pay off the remainder of the lease
we were mislead into our purchase, and now are stuck with what we have,we will not be shopping again with JIM SHORKEY and will return to ***we wish to share our experience with those that are reading thiswe do not want anything from this dealership because we have wasted enough of our time trying to get some resolution out of thisall we can do is tell people to be very careful about what you purchase, and who you deal withread the complaints that are filed and note that a lot of them all are based around to same thingour salesman was mentioned once in a complaint already and now this is a second time on a matter of monthsdo research on dealerships and make the best choiceI can only share that this was the worst experience I have ever had with a dealership
I had purchased my Jeep Wrangler from Jim Shorkey Auto Group, had a very nice dealer help me make my selectionHowever, behind the process after purchasing the vehicle through my credit union the dealership failed after MONTHS to hand over the title to the credit unionI was completely unaware of this and thinking all is well with my new carNow to come and find out my interest rate from the credit union went from 5% to over 15%, as well as my monthly payment of $increased to over $because of Jim Shorkey's mistakeSo because of this dealership mishandling the title for over the days requirement I am being punished many months later against my knowledge of the title not being delivered properlyI currently have the title and sending to the credit union but the dealership failed to list the lien holder of navy federal credit union, which now I must pay $out of pocket to have them listed and sent properlyI should not have to do all this work many months later d
At the time I purchased my Jeep Grand Cherokee, on March 4th, 2017, I purchased a Maintenance package with the dealer for oil changes and regular maintenance The package cost me $at the time which gave me service for years Soon after purchasing the vehicle, I realized that I had to get the service done at the purchasing dealer Since I travel often for work and live out of the country for half of the year, I wouldn't get my full use of the maintenance package, so I inquired about returning the package I had days to return it and get a full refund I stopped by the dealership and followed up with several calls within days I know this because I leave the country in May so I wanted to get this taken care of before I left
They insisted that the package was cancelled and that the $would be taken off of the loan amount through my lien holder, Bank of America I called Bank of America and they have not heard or recorded any payments as such, and I reached o
AwfulTerrible customer serviceAll staff are very rude and cannot properly diagnose and address issues in the vehicles they're supposed to be certified on
On their website they have the jeep listed as 34,with a Savings of 8,for sale price of 26, Then when I went there they said that was the 'lease; price and the price to buy is 29, When you read the small print it does say price can change etc I am just asking that they clearly state what that price is All other cars that they are leasing say what it costs per month plus the amount down Link below
https://www.***
There should be a way to give this business zero stars We leased a Eclipse Cross at the end of May We asked the typical questions on payments, lease options,etc...The sales rep was good enough and tried not to lie too bad (expected) but definitely was just the initial pitch person After agreeing to lease the vehicle another rep entered the picture and tried to see us on coverage for added protection for the vehicle which added up to almost $ We said no and so this guy systematically came back more times to try and explain if we just paid "x" amount a month then it would benefit me in the end I am over with no small children and the previous lease was well under mileage and no interior damage We asked about vehicle registration because they required we get new plates We were promised that the new registration would arrive well before the days had expired By the middle of July 2018, which was days after the purchase, I called the dealership and was assured that it would arrive before the days had expired After the 90th day we had not received the registration and I gave the the benefit of the doubt for another few days When I called the dealership they told me to drive it any ways because it should be there soon NOT HAPPENING! After calling the manager on different days I was promised that someone would call back (didn't happen) Not until I utilized social media did someone call back to tell me that there was a problem with the registration I had to take off of work, drive the car back to the dealer because I was driving an illegal vehicle Initially they didn't want to give me a loaner and then agreed to give me a loaner but didn't want to gas it up I was given a substandard vehicle and told that it would be an additional weeks before I get my registration The reasoning was that it was a lease and they had problems processing the registration I did not mention that the doors were unlocking on their own and that the maintenance department never returned my calls When I emailed the corporate office their response was that since it is an independent dealership their was little to nothing they could actually do I chose this place and will learn from this gross mistake of mine
Please do not buy, lease or utilize this company at all
Purchased brand new Outlander, with less than miles experienced numerous paint chips on hood, top and side door Service department had Mitsubishi rep look at and it was determined to be from impact and thus not covered on their well advertised bumper to bumper warranty The only reason why we went with a Mitsubishi in the first place What a joke! Service manager said only recourse to get a lawyer and file charges against Mitsubishi, dealership unable to do anything Left several messages for general manager, Russ S***, no response at all Once the sale was complete they did little to nothing to help a new car buyer that is left with a vehicle that you can't ever run through a car wash without fear of paint coming off! Several other issues with same thing, Mitsubishi well aware of issue, does nothing to resolve
In June of I purchased a Dodge Ram from the Rout location of Jim Shorkey MitsubisThe warranty (which I will admit I did not read carefully enough) was described to me as a "Under the hood Warranty" Between June and November of I put quarts of oil into the truck So when I took it in for my "Free Oil Change” (11/24/2017) I wanted them to check that out They did not review this issue as I still have it and they never mentioned it again They did however, discover a water leak that the technician insisted needed repaired immediately and the truck was not safe to driveThe warranty refused to cover this repairThey were able to get me a loan for $By sheer coincidence, the repair was the same value as the loan (Power Steering Radiator)
By January I am leaking water again This time the water pump went bad along with a pulley on the engine This also ruined the beltI took it in and once again the answer was, the Warranty Company may not want t
I bought an “extended service plan” which ended when I sold the car I bought from themI was entitled to a refund of the remaining balanceIt’s been almost months and they’ve stonewalled me, “lost my paper work” and won’t return my phone callsOn top of that, they sold me this warranty and had me sign papers only to call a week later and say the bank rejected it and I had to come and re Package my deal adding and deleting things over the course of months before I actually “owned” the vehicle, which had open unserviced recalls on it when they sold it to meThis has been the all time worst experience I’ve had purchasing ANYTHINGI’m sure I’m not the only person this has happened to
I purchased this vehicle on June 15th (reason to get a bigger vehicle and was going on vacation) within days the check engine light came on and they told me to bring the vehicle back and they would fix it, told me it would be done before I left for vacation on June 23rd, to make a long story short I still don't have my vehicle, I was told so many times (after I kept calling) that the vehicle was done, only for them to tell me something different, no one answers their phone, I left over 10+ messages (with Patrice the receptionist) for Mike *** the GM and he never returns my or my daughters phone calls, can't leave a voice mail because it goes to a busy signal after rings, I was told that they need a turbo (part for the car) and it was on order, I was told it would be here on July 31st, I called yesterday for the first time in a week and they told me the part would not be here until August 31st, I told the guy Eric in the Service Dept you told me the 31st (I have everything docum
I purchased a brand new Dodge Journey on 1-28- The vehicle had about miles on itWe currently have about miles and the tires on the vehicle are completely bald and we have kids and was told this was a great vehicle and would do us wonderfulWell my main complain here would be that we have only had the car months and the tires are baldmiles should not make the tires bald...I have contacted the dealer and the Tire Company *** and neither wanna help us out with getting new tires put on here so we can continue to drive it
I have purchased a vehicle from this dealership over a month agoI still have not received a title because the dealer had apparently not even had the title to the vehicle in which they were sellingI need to receive the title to take to my DMV in West Virginia to get my tags and send off to the lien holder per my contract of thirty days from the purchase dayI have calling everyday to inquire from the dealership where the title is and keep getting told that they still do not have itAlso they were supposed to mail out a second set of keys to that vehicle and have not done soThe salesman I worked with continues to ignore my emails inquiring on where the keys are and the title as wellI will be expiring on my temporary tags very soon and would like to simply receive the title for the car I have paid for
Craig S*** straight up lied to my fiancée and me during the purchase of our vehicle in JulyHe told us he would include things in the sale at no cost to us which ended up being a cost to usHe also refused to sell me the model Jeep (the two top package) that I wanted because it would have to be sourced and brought inNot only did he lie, but the finance department neglected to send my paperwork causing me not to have a secured loan for almost days after the initial purchaseI did not check the paperwork, but from what I've researched, they likely switched around the sales figures on the paperwork without my knowledgeThis is the 3rd time, out of vehicles purchased from the dealership, I've had to resign paperworkI almost had a repo order put out on the vehicle before I could even make the first paymentThis is just the tip of the iceberg when it comes to dealing with this dealershipAll attempts to work with the dealership were met with resistance or them flat out igno
I purchased a brand new Jeep Grand Cherokee in July of Was nothing but impressed with the dealerI traveled hours one way to purchase the vehicleI arranged everything over the phone, so I basically only had to sign when we got thereThey provided great customer service from start to finish (that day) and we really appreciated how accommodating our salesman, Mike M***, wasBut after purchasing on a Friday night and coming home, I realized I left my $trunk organizer and a CD in my car we traded inI reached out to my dealer the next morning before they even openedHe found the CD (was going to mail it but has yet to), but no trunk organizerfunny how something so bulky just went missing, right?
Fast forward a year and a half laterI referred friends to the dealer (also traveled hours one way) and one ended up buying a brand new Jeep CherokeeI was told at the time of my purchase they did "refer a friend" $incentivesMy friend inquired to figure out h
Contacted the dealership regarding a Subaru that I found on CarGuruContacted them on Monday and said I could only be down on Friday, 11/4/I was paying cash and I was told by email and by text that they will have the car ready for me with a "VIP Appointment"The last text I received was this morning, 11/4, saying everything was a goI get to the dealership (miles away) and was told the car was sold yesterdayA real waste of time and gas for a "bait and switch" deal
I also received a voicemail last night saying the car would be ready for me today
I leased a new Jeep Compass from Jim Shorkey North Hills in PA at the end of October I originally had to wait over a week (past what they told me) to receive my car because they had to fix a part on itOnce I received it, I had given the okay to charge my accountI found out weeks later that they had misplaced the check that they used for my checking account information and that they were asking to charge me weeks laterSo I said yes, gave them my information and they then proceeded to charge my account twiceOnce I sent them my bank statement showing they charged me twice, they told me they would refund me the one payment backThen days after that they contacted me again, saying no payment went through even though I showed them my bank statement showing they had in fact charged meThey argued with me and said they wouldn't send me the check to pay off my Chevy lease if they didn't charge meSo from there I contacted Chrysler and told them in detail what had happened
I have taken my car to have the sun roof repaired times and it still has not been fixed correctly Not only is my problem not being resolved every time they try to fix it the problem actually gets worse I called and spoke with the service manager who last time guaranteed me the problem was resolved and he imply or made me feel like I am the reason I continue to have this problem and that it was fixed the last time I asked that the entire sunroof be replaced since I have had my car there several times now and he told me they will only fix what they believe that problem is When it is clear they do not know what the problem is
Went to jim shorkey ford to test drive a ford flatitude that was advised on website for 38,468.00, after seeing truck was told they can't sell it to me for advertised price, said it was 51,000.00, said people stopped yesterday to see it and all were to the same story, truck was on Web site for over a week advertised @ 38,468.00, said it was a misprint, why wasn't the correct price corrected? Classic bait and switch
Bought a certified Mitsubishi outlander sport vehicle and in the contract purchased additional protection coverage for 1107.00,,days later on 2/22/took a letter of cancellation to the dealership and a associate in the warranty or finance department --made copies of my cancellation and was told it might take 1-months for it to appear on my loan-which this was financed.It was to be credited to my loan and after 8-phone calls to the dealer and appearing in person to John Tew a few weeks ago I was told it would be taken care of in a few weeksIt has now been over months --any paying interest on this amount and no action at all from the dealershipI have been given many excuses why it has not been taken care of but my patience is at its end.Something it not correct with this dealership as should not take this long
I would warn all those doing research into dealerships to maybe look elsewhere for a vehiclefirst off I bought a dodge ram from the north huntingdon store a few years backin, out, and on my way with NO ISSUESwe then started doing business with *** because they were closer to where we livedmy wife and I both had lease trade ins, and I talked my wife into going to Jim Shorkey in North HillsI purchased my infinity without any issuefew days later I took my wife in to purchase her SUVafter a few back and forths we landed on another lease for a jeepour main goal was to be under her current paymentwhen BILL L came back with the first set of numbers, we were slightly under the current paymentBUT there was a circled on the paperworkBILL L explained to us that this was a check that was going to be cut to us because the mileage of the car we were turning is was way underI have heard of this before where dealerships can give you money back on your lease if the mileage is way under the agreed upon year month agreementwe then started asking BILL L in different ways about this moneywas it something we could use for whatever we wanted? was this something that was to be paid towards any of the old lease? we were told that this was out money, and we could do with is as we wantedso we signed the papers thinking that WOW, what a dealsame payment, but money backafter we signed the papers, and drove off we were happy with everythingthen it all turned
after a few weeks of NOT hearing from anyone (hence the once the sales done they drop you in the other complaints) we called to ask where the check waswe then called our old Chrysler capital because we got a bill from the old vehicle we turned inturns out, we were mislead about the checkafter we asked all the right questions, and were told all the right answers, we were now in a situation that we have to pay on the old lease, and a week later had to make a payment on the new vehiclethe check that was promise to us was to be used to pay off the old vehicle which we turned inso my question wasif we were paying on the old lease that we turned on, why didn't I still have that SUV? on top of that, Chrysler capital noted that this is not common practice and they do not know why the dealership would make the customer pay the remainder of the lease
so after leaving voicemailsand emailsa month went by and still no checkso we had to make a payment on a vehicle we didn't have, and a payment on a new vehicle a week laterwe talked to mike, a sales manager there who made it sound like it was out fault, and BILL L our salesman called and apologized, we finally were able to talk to KEISHA who made things happenshe tracked down our check and had it overnightednow this was a month later mind you, and the check was to pay off the remainder of the lease
we were mislead into our purchase, and now are stuck with what we have,we will not be shopping again with JIM SHORKEY and will return to ***we wish to share our experience with those that are reading thiswe do not want anything from this dealership because we have wasted enough of our time trying to get some resolution out of thisall we can do is tell people to be very careful about what you purchase, and who you deal withread the complaints that are filed and note that a lot of them all are based around to same thingour salesman was mentioned once in a complaint already and now this is a second time on a matter of monthsdo research on dealerships and make the best choiceI can only share that this was the worst experience I have ever had with a dealership
I had purchased my Jeep Wrangler from Jim Shorkey Auto Group, had a very nice dealer help me make my selectionHowever, behind the process after purchasing the vehicle through my credit union the dealership failed after MONTHS to hand over the title to the credit unionI was completely unaware of this and thinking all is well with my new carNow to come and find out my interest rate from the credit union went from 5% to over 15%, as well as my monthly payment of $increased to over $because of Jim Shorkey's mistakeSo because of this dealership mishandling the title for over the days requirement I am being punished many months later against my knowledge of the title not being delivered properlyI currently have the title and sending to the credit union but the dealership failed to list the lien holder of navy federal credit union, which now I must pay $out of pocket to have them listed and sent properlyI should not have to do all this work many months later d
At the time I purchased my Jeep Grand Cherokee, on March 4th, 2017, I purchased a Maintenance package with the dealer for oil changes and regular maintenance The package cost me $at the time which gave me service for years Soon after purchasing the vehicle, I realized that I had to get the service done at the purchasing dealer Since I travel often for work and live out of the country for half of the year, I wouldn't get my full use of the maintenance package, so I inquired about returning the package I had days to return it and get a full refund I stopped by the dealership and followed up with several calls within days I know this because I leave the country in May so I wanted to get this taken care of before I left
They insisted that the package was cancelled and that the $would be taken off of the loan amount through my lien holder, Bank of America I called Bank of America and they have not heard or recorded any payments as such, and I reached o
AwfulTerrible customer serviceAll staff are very rude and cannot properly diagnose and address issues in the vehicles they're supposed to be certified on
Dealt with Rebecca and Ryan at the North Huntingdon location and they were great! So great we leased different vehicles in days
On their website they have the jeep listed as 34,with a Savings of 8,for sale price of 26, Then when I went there they said that was the 'lease; price and the price to buy is 29, When you read the small print it does say price can change etc I am just asking that they clearly state what that price is All other cars that they are leasing say what it costs per month plus the amount down Link below
https://www.***
There should be a way to give this business zero stars We leased a Eclipse Cross at the end of May We asked the typical questions on payments, lease options,etc...The sales rep was good enough and tried not to lie too bad (expected) but definitely was just the initial pitch person After agreeing to lease the vehicle another rep entered the picture and tried to see us on coverage for added protection for the vehicle which added up to almost $ We said no and so this guy systematically came back more times to try and explain if we just paid "x" amount a month then it would benefit me in the end I am over with no small children and the previous lease was well under mileage and no interior damage We asked about vehicle registration because they required we get new plates We were promised that the new registration would arrive well before the days had expired By the middle of July 2018, which was days after the purchase, I called the dealership and was assured that it would arrive before the days had expired After the 90th day we had not received the registration and I gave the the benefit of the doubt for another few days When I called the dealership they told me to drive it any ways because it should be there soon NOT HAPPENING! After calling the manager on different days I was promised that someone would call back (didn't happen) Not until I utilized social media did someone call back to tell me that there was a problem with the registration I had to take off of work, drive the car back to the dealer because I was driving an illegal vehicle Initially they didn't want to give me a loaner and then agreed to give me a loaner but didn't want to gas it up I was given a substandard vehicle and told that it would be an additional weeks before I get my registration The reasoning was that it was a lease and they had problems processing the registration I did not mention that the doors were unlocking on their own and that the maintenance department never returned my calls When I emailed the corporate office their response was that since it is an independent dealership their was little to nothing they could actually do I chose this place and will learn from this gross mistake of mine
Please do not buy, lease or utilize this company at all
Purchased brand new Outlander, with less than miles experienced numerous paint chips on hood, top and side door Service department had Mitsubishi rep look at and it was determined to be from impact and thus not covered on their well advertised bumper to bumper warranty The only reason why we went with a Mitsubishi in the first place What a joke! Service manager said only recourse to get a lawyer and file charges against Mitsubishi, dealership unable to do anything Left several messages for general manager, Russ S***, no response at all Once the sale was complete they did little to nothing to help a new car buyer that is left with a vehicle that you can't ever run through a car wash without fear of paint coming off! Several other issues with same thing, Mitsubishi well aware of issue, does nothing to resolve
In June of I purchased a Dodge Ram from the Rout location of Jim Shorkey Mitsubis
The warranty (which I will admit I did not read carefully enough) was described to me as a "Under the hood Warranty" Between June and November of I put quarts of oil into the truck So when I took it in for my "Free Oil Change” (11/24/2017) I wanted them to check that out They did not review this issue as I still have it and they never mentioned it again They did however, discover a water leak that the technician insisted needed repaired immediately and the truck was not safe to driveThe warranty refused to cover this repairThey were able to get me a loan for $By sheer coincidence, the repair was the same value as the loan (Power Steering Radiator)
By January I am leaking water again This time the water pump went bad along with a pulley on the engine This also ruined the beltI took it in and once again the answer was, the Warranty Company may not want t
I bought an “extended service plan” which ended when I sold the car I bought from themI was entitled to a refund of the remaining balanceIt’s been almost months and they’ve stonewalled me, “lost my paper work” and won’t return my phone callsOn top of that, they sold me this warranty and had me sign papers only to call a week later and say the bank rejected it and I had to come and re Package my deal adding and deleting things over the course of months before I actually “owned” the vehicle, which had open unserviced recalls on it when they sold it to meThis has been the all time worst experience I’ve had purchasing ANYTHINGI’m sure I’m not the only person this has happened to
I purchased this vehicle on June 15th (reason to get a bigger vehicle and was going on vacation) within days the check engine light came on and they told me to bring the vehicle back and they would fix it, told me it would be done before I left for vacation on June 23rd, to make a long story short I still don't have my vehicle, I was told so many times (after I kept calling) that the vehicle was done, only for them to tell me something different, no one answers their phone, I left over 10+ messages (with Patrice the receptionist) for Mike *** the GM and he never returns my or my daughters phone calls, can't leave a voice mail because it goes to a busy signal after rings, I was told that they need a turbo (part for the car) and it was on order, I was told it would be here on July 31st, I called yesterday for the first time in a week and they told me the part would not be here until August 31st, I told the guy Eric in the Service Dept you told me the 31st (I have everything docum
I purchased a brand new Dodge Journey on 1-28- The vehicle had about miles on itWe currently have about miles and the tires on the vehicle are completely bald and we have kids and was told this was a great vehicle and would do us wonderfulWell my main complain here would be that we have only had the car months and the tires are baldmiles should not make the tires bald...I have contacted the dealer and the Tire Company *** and neither wanna help us out with getting new tires put on here so we can continue to drive it
I have purchased a vehicle from this dealership over a month agoI still have not received a title because the dealer had apparently not even had the title to the vehicle in which they were sellingI need to receive the title to take to my DMV in West Virginia to get my tags and send off to the lien holder per my contract of thirty days from the purchase dayI have calling everyday to inquire from the dealership where the title is and keep getting told that they still do not have itAlso they were supposed to mail out a second set of keys to that vehicle and have not done soThe salesman I worked with continues to ignore my emails inquiring on where the keys are and the title as wellI will be expiring on my temporary tags very soon and would like to simply receive the title for the car I have paid for
Craig S*** straight up lied to my fiancée and me during the purchase of our vehicle in JulyHe told us he would include things in the sale at no cost to us which ended up being a cost to usHe also refused to sell me the model Jeep (the two top package) that I wanted because it would have to be sourced and brought inNot only did he lie, but the finance department neglected to send my paperwork causing me not to have a secured loan for almost days after the initial purchaseI did not check the paperwork, but from what I've researched, they likely switched around the sales figures on the paperwork without my knowledgeThis is the 3rd time, out of vehicles purchased from the dealership, I've had to resign paperworkI almost had a repo order put out on the vehicle before I could even make the first paymentThis is just the tip of the iceberg when it comes to dealing with this dealershipAll attempts to work with the dealership were met with resistance or them flat out igno
I purchased a brand new Jeep Grand Cherokee in July of Was nothing but impressed with the dealerI traveled hours one way to purchase the vehicleI arranged everything over the phone, so I basically only had to sign when we got thereThey provided great customer service from start to finish (that day) and we really appreciated how accommodating our salesman, Mike M***, wasBut after purchasing on a Friday night and coming home, I realized I left my $trunk organizer and a CD in my car we traded inI reached out to my dealer the next morning before they even openedHe found the CD (was going to mail it but has yet to), but no trunk organizerfunny how something so bulky just went missing, right?
Fast forward a year and a half laterI referred friends to the dealer (also traveled hours one way) and one ended up buying a brand new Jeep CherokeeI was told at the time of my purchase they did "refer a friend" $incentivesMy friend inquired to figure out h
Contacted the dealership regarding a Subaru that I found on CarGuruContacted them on Monday and said I could only be down on Friday, 11/4/I was paying cash and I was told by email and by text that they will have the car ready for me with a "VIP Appointment"The last text I received was this morning, 11/4, saying everything was a goI get to the dealership (miles away) and was told the car was sold yesterdayA real waste of time and gas for a "bait and switch" deal
I also received a voicemail last night saying the car would be ready for me today
I leased a new Jeep Compass from Jim Shorkey North Hills in PA at the end of October I originally had to wait over a week (past what they told me) to receive my car because they had to fix a part on itOnce I received it, I had given the okay to charge my accountI found out weeks later that they had misplaced the check that they used for my checking account information and that they were asking to charge me weeks laterSo I said yes, gave them my information and they then proceeded to charge my account twiceOnce I sent them my bank statement showing they charged me twice, they told me they would refund me the one payment backThen days after that they contacted me again, saying no payment went through even though I showed them my bank statement showing they had in fact charged meThey argued with me and said they wouldn't send me the check to pay off my Chevy lease if they didn't charge meSo from there I contacted Chrysler and told them in detail what had happened
I have taken my car to have the sun roof repaired times and it still has not been fixed correctly Not only is my problem not being resolved every time they try to fix it the problem actually gets worse I called and spoke with the service manager who last time guaranteed me the problem was resolved and he imply or made me feel like I am the reason I continue to have this problem and that it was fixed the last time I asked that the entire sunroof be replaced since I have had my car there several times now and he told me they will only fix what they believe that problem is When it is clear they do not know what the problem is