Jim Shorkey Auto group clearly advertises 130% (actual is 125%) of KBB trade in valueI live minutes from the dealership and prior to visiting, I confirmed the trade in value of my vehicle to be $22K ($17,KBB x = Approx $22K)The conversation was via text message so it was in writingThe mileage on the vehicle was clearly articulated and taken into consideration in the depreciated value of my vehicleI was told by the sales person Ryan that his sales manger had reviewed the figure and felt it "reasonable." On my way to the dealership Ryan stated he would be busy with another customer and could not attend to meHe said I would be working with another sales representative ZachI now clearly see this was set up so that Zach could state he wasn't the one who got the $22K approved and therefore could not commit to honoring the figureBefore talking specific numbers, I was told to initial a statement that I would commit to buy based on "satisfactory" agreement on terms (my
Bought a certified Mitsubishi outlander sport vehicle and in the contract purchased additional protection coverage for 1107.00,,days later on 2/22/took a letter of cancellation to the dealership and a associate in the warranty or finance department --made copies of my cancellation and was told it might take 1-months for it to appear on my loan-which this was financed.It was to be credited to my loan and after 8-phone calls to the dealer and appearing in person to John Tew a few weeks ago I was told it would be taken care of in a few weeksIt has now been over months --any paying interest on this amount and no action at all from the dealershipI have been given many excuses why it has not been taken care of but my patience is at its end.Something it not correct with this dealership as should not take this long
On April I leased a new 2017Jeep with miles on it from Jim Shorkey Chrysler Jeep Dodge Ram on Rt in Irwin, PaSigned a lease agreement for 12,miles per year for monthsI also was told to purchase extra warranty for $so that at the end of my lease I can just turn the vehicle in , no worriesIt would cover tires, dents, any scratchesNo worriesCalled other vehServContact on my lease agreement About a week later Lou my lease guy at Jim Shorkey called me to say I signed the wrong form, happens all the time I just need to do a resignI was told not to go to the dealership instead they would FedEx it, I sign and send backSo I didI never received a copy of that resignA week later *** sent a letter confirming information on the lease but it said 10,per year for monthsI called *** to say the 10,miles were wrong but they said I had to go to the dealership*** couldn't even get me a copy of my lease agreement??? So I
The dealership agreed to sell me a Lexus GS F Sport VIN : *** for $39,all cashI completed the paper work and sent this to Brian C*** the salesmanI get a call from Mike the Manager saying they cannot sell me the car because they had some red flags which they would not explain but the reasoning is because they are fraudsThey even attempted to pull my credit and good thing I freeze it so that frauds like them cant pull peoples credit without their authorization and consent which they did not haveThey said the only way to do the deal is that I finance the vehicle for months minimum so that they could make fees and predatory lendingThis dealership doesn't need to be in business and you can see from the previous dealership they purchased was the same thing they just did a sham name change Mick’s North Hills Chrysler Jeep Dodge
I have taken my car to have the sun roof repaired times and it still has not been fixed correctly Not only is my problem not being resolved every time they try to fix it the problem actually gets worse I called and spoke with the service manager who last time guaranteed me the problem was resolved and he imply or made me feel like I am the reason I continue to have this problem and that it was fixed the last time I asked that the entire sunroof be replaced since I have had my car there several times now and he told me they will only fix what they believe that problem is When it is clear they do not know what the problem is
My vehicle broke down multiple times in a two month span, due to the same issue Vehicle was taken to the dealership each time this occurredEach time, I was told by the service department, that it was a different problem Most recently, I was charged dollars for a new battery and was explained that was the reason the car would not startThis seemed odd to me considering the battery is less than a year old I bought the previous battery back off of them and had it tested at auto zone where I bought it just last October, and was told there the battery was running percent Later that day my car failed to start once again right outside my houseCurrently my vehicle is at the service department awaiting diagnosis and repair
I have never witnessed such terrible serviceThe first guy I got the car from, left the business and I was not aware and my car issues at the time were never solved because he up and leftGot another guys help, he up and leftCALLED MULTIPLE TIMES AND NEVER GOT A RETURNED PHONE CALLWas told by the two guys, *** and *** that they’d fix my windshield free of chargeSpoke to someone else; he said no*** who answers the phone is nothing but rude and miserableCar issues go back as fsr as the first few weeks I bought the car, March all the way up until nowPut my car in the service shop, the workers tell me “nothing is wrong” two days later my car did not startGranted, they fixed it, but I was out $150, no car for hours, and missed work due to my car not startingThey then failed my car for inspection, when I took it to another garage to get the things fixed, THREE WORKERS told me I did not need any new tires and they would not take my money becaus
In July of my wife and I purchased a Jeep Grand Cherokee Laredo from the Jim Shorkey dealership on Rt30, Irwin, PaWe were pleased with the treatment we received during the sale by MrBrandon I***There were several issues that needed to be addressed, such as the check engine light that came on and an inoperative heating vent and inoperative auto dimming rearview mirrorMrI*** assured us they would repair these under their company warranty
We live in the *** *** ** *** County, but despite that distance have driven to their business a number of times for repairs that we paid forThe dealership has made good on most of the issues of the carThe check engine light has gone out before we were able to get it back to them several times and without it being on they cannot determine the issue causing itThat is perfectly understandable and we don't fault them for that responseThe big issue is in regard to the auto-dimming rearview mirror
With o
We sat down and worked numbers on a jeep on Friday and were told they would run the credit apps which they did because it hit my credit report times from them We were told to drive the vehicle home and come back on a less busy day- the next business day- and finish up all the paper work for a lease at $per month for 48monthsSo at this point we assume it is our vehicle! We get a call back on the next business day and told we had to take the jeep back because they sold it to someone else- really? Why was it not taken off the available list as soon as they ran my credit report? So I get a hard inquiry on my report now and no vehicle They tell me my credit is fine but my son's is not so they want him off or it will go up $a month more to keep him on itFirst off wait- I thought you sold it now you are saying that my son doesn't qualify So you tell me that it got sold at the same time as we took it home, yet it has an inspection sticker from October so that means all thi
Jim Shorkey Auto group clearly advertises 130% (actual is 125%) of KBB trade in valueI live minutes from the dealership and prior to visiting, I confirmed the trade in value of my vehicle to be $22K ($17,KBB x = Approx $22K)The conversation was via text message so it was in writingThe mileage on the vehicle was clearly articulated and taken into consideration in the depreciated value of my vehicleI was told by the sales person Ryan that his sales manger had reviewed the figure and felt it "reasonable." On my way to the dealership Ryan stated he would be busy with another customer and could not attend to meHe said I would be working with another sales representative ZachI now clearly see this was set up so that Zach could state he wasn't the one who got the $22K approved and therefore could not commit to honoring the figureBefore talking specific numbers, I was told to initial a statement that I would commit to buy based on "satisfactory" agreement on terms (my
On December 23, 2017, my Jeep Liberty was inspected, On the Multi-Point Inspection sheet, all sets of brakes were checked off as being good and my new inspection stickers were installed Three months later, my front drivers side brakes are metal on metal There's no way the technician took the time to look at my brakes
I leased a new Jeep Compass from Jim Shorkey North Hills in PA at the end of October I originally had to wait over a week (past what they told me) to receive my car because they had to fix a part on itOnce I received it, I had given the okay to charge my accountI found out weeks later that they had misplaced the check that they used for my checking account information and that they were asking to charge me weeks laterSo I said yes, gave them my information and they then proceeded to charge my account twiceOnce I sent them my bank statement showing they charged me twice, they told me they would refund me the one payment backThen days after that they contacted me again, saying no payment went through even though I showed them my bank statement showing they had in fact charged meThey argued with me and said they wouldn't send me the check to pay off my Chevy lease if they didn't charge meSo from there I contacted Chrysler and told them in detail what had happened
I bought a used Dodge Caliber there a year agoIt has what they call a forever warranty on it which sounds greatIt covers the expensive things that can go wrong with a vehicleI recently heard a loud noise coming from the rear of the car so I went and got it checked outThe mechanic told me my whole rear end needed replaced and I should take it back, and there was no way I was responsible for thisHe said my entire rear end was rusted out and they sold it this way and shouldn't haveSo I took it to their repair shop because I have a warrantyThey informed me he was right but my warranty was no good because it doesn't cover repairs if rust is involved and my repairs are $and that's for used parts and I may have to buy other parts they can't be sure tell they repair and I drive itAnd the damage is so bad I can't drive the car out of there like it is it would have to be towed because the rear end could fall outI said well I didn't do this and he said the car has b
I made an appointment after speaking with sales manager Craig to go on Friday the 13th to trade my car for a Dodge Journey being we need more roomSalesman Paul was assisting that dayWe went for he test drive and then did the normalAfter an hour I asked him to see if my car was unlocked so I can grab my double strollerBeing I had both kids with meI waited outside nearly minutes to find him sitting at the desk with a paperI ignored it as I struggled to carry both children over to the tableHe proceeds to tell me appraisal for my car was 10k, at that point I leftI wrote a message on their customer service on Facebook and was told to come back in for a re appraisal with Michael M*** a sales managerI go back in that Tuesday and he says 13k for trade but now I need a better cosignerWell my cousin said she would do itSo I text Michael and let him know the following Wednesday that we did the application online and to please let me know asapI get the run around all w
I saw a used car parked on the McKnight Road lot, and stopped to view it on a Friday I was interested, but needed my daughter, who would be the owner of the car, to see it and she was out of town until Monday On Sunday I noticed it was gone Assuming it was sold, I forgot about itMy daughter went online and "chatted" with someone from the dealership, and they said the car was available I called in and spoke to Zack Testa and he affirmed it was still available We made an appointment, and when I arrived I did not see the car anywhere MrTesta marched us into the dealership, to his desk, and informed us the car was sold but he had some alternatives I have no doubt the car sold on Saturday, and they just baited us in to try to sell us a different car This is the way car dealerships USED to be, but such behavior is no longer tolerated I advise you to stay clear of this dealership
I have never witnessed such terrible serviceThe first guy I got the car from, left the business and I was not aware and my car issues at the time were never solved because he up and leftGot another guys help, he up and leftCALLED MULTIPLE TIMES AND NEVER GOT A RETURNED PHONE CALLWas told by the two guys, *** and *** that they’d fix my windshield free of chargeSpoke to someone else; he said no*** who answers the phone is nothing but rude and miserableCar issues go back as fsr as the first few weeks I bought the car, March all the way up until nowPut my car in the service shop, the workers tell me “nothing is wrong” two days later my car did not startGranted, they fixed it, but I was out $150, no car for hours, and missed work due to my car not startingThey then failed my car for inspection, when I took it to another garage to get the things fixed, THREE WORKERS told me I did not need any new tires and they would not take my money becaus
I have purchased a vehicle from this dealership over a month agoI still have not received a title because the dealer had apparently not even had the title to the vehicle in which they were sellingI need to receive the title to take to my DMV in West Virginia to get my tags and send off to the lien holder per my contract of thirty days from the purchase dayI have calling everyday to inquire from the dealership where the title is and keep getting told that they still do not have itAlso they were supposed to mail out a second set of keys to that vehicle and have not done soThe salesman I worked with continues to ignore my emails inquiring on where the keys are and the title as wellI will be expiring on my temporary tags very soon and would like to simply receive the title for the car I have paid for
I purchased a car on Jan On Apr 18, I e-mailed PENNDOT asking them to research the status of my new vehicle registration On Apr 18, PENNDOT returned an e-mail and stated that they could not verify confirmation of receipt of any paperwork for my vehicleI returned to the dealership and the salesman told me he would look into the situation and call me with an answer on Apr I never received a call on Apr and my Temporary Vehicle Registration was due to expire on Apr I returned to the dealership on Apr I was told by the salesman that PENNDOT received the check that the dealership sent and cashed the check on Feb PENNDOT informed me that a reference number would be associated with the check cashing transactionI told the salesman that I needed the reference number in order to follwith PENNDOT personnel After approximately two (2) hours of hearing that there was nothing that the dealership could do for me (the dealership told me that
May 16,
Todd H*** General Manager
Jim Shorkey Kia
*** *** *** *** *** ***
Dear MrH***:
I am writing on behalf of my sister, *** ***, with regard to an automobile and car warranty she purchased from your dealership
On April 7, 2018, my sister traded in her [Dodge Grand Caravan] for a Toyota Sienna My sister asked about any warranties for the vehicleSean Q***, a Sales Consultant, had me speak with the financing manager offered her a powertrain warranty for a year Then a week later told I would be able to get the same warranty for two years for the same priceWhen she asked MrQ*** about the benefits of the warranty, he informed her that under the warranty, she would not have to pay for repairs; diagnostic tests would be covered; and she could bring the car to the dealership or an affiliated location for repairs after speaking with the financing manager He did not inform her of any
Went to jim shorkey ford to test drive a ford flatitude that was advised on website for 38,468.00, after seeing truck was told they can't sell it to me for advertised price, said it was 51,000.00, said people stopped yesterday to see it and all were to the same story, truck was on Web site for over a week advertised @ 38,468.00, said it was a misprint, why wasn't the correct price corrected? Classic bait and switch
Jim Shorkey Auto group clearly advertises 130% (actual is 125%) of KBB trade in valueI live minutes from the dealership and prior to visiting, I confirmed the trade in value of my vehicle to be $22K ($17,KBB x = Approx $22K)The conversation was via text message so it was in writingThe mileage on the vehicle was clearly articulated and taken into consideration in the depreciated value of my vehicleI was told by the sales person Ryan that his sales manger had reviewed the figure and felt it "reasonable." On my way to the dealership Ryan stated he would be busy with another customer and could not attend to meHe said I would be working with another sales representative ZachI now clearly see this was set up so that Zach could state he wasn't the one who got the $22K approved and therefore could not commit to honoring the figureBefore talking specific numbers, I was told to initial a statement that I would commit to buy based on "satisfactory" agreement on terms (my
Bought a certified Mitsubishi outlander sport vehicle and in the contract purchased additional protection coverage for 1107.00,,days later on 2/22/took a letter of cancellation to the dealership and a associate in the warranty or finance department --made copies of my cancellation and was told it might take 1-months for it to appear on my loan-which this was financed.It was to be credited to my loan and after 8-phone calls to the dealer and appearing in person to John Tew a few weeks ago I was told it would be taken care of in a few weeksIt has now been over months --any paying interest on this amount and no action at all from the dealershipI have been given many excuses why it has not been taken care of but my patience is at its end.Something it not correct with this dealership as should not take this long
On April I leased a new 2017Jeep with miles on it from Jim Shorkey Chrysler Jeep Dodge Ram on Rt in Irwin, PaSigned a lease agreement for 12,miles per year for monthsI also was told to purchase extra warranty for $so that at the end of my lease I can just turn the vehicle in , no worriesIt would cover tires, dents, any scratchesNo worriesCalled other vehServContact on my lease agreement About a week later Lou my lease guy at Jim Shorkey called me to say I signed the wrong form, happens all the time I just need to do a resignI was told not to go to the dealership instead they would FedEx it, I sign and send backSo I didI never received a copy of that resignA week later *** sent a letter confirming information on the lease but it said 10,per year for monthsI called *** to say the 10,miles were wrong but they said I had to go to the dealership*** couldn't even get me a copy of my lease agreement??? So I
The dealership agreed to sell me a Lexus GS F Sport VIN : *** for $39,all cashI completed the paper work and sent this to Brian C*** the salesmanI get a call from Mike the Manager saying they cannot sell me the car because they had some red flags which they would not explain but the reasoning is because they are fraudsThey even attempted to pull my credit and good thing I freeze it so that frauds like them cant pull peoples credit without their authorization and consent which they did not haveThey said the only way to do the deal is that I finance the vehicle for months minimum so that they could make fees and predatory lendingThis dealership doesn't need to be in business and you can see from the previous dealership they purchased was the same thing they just did a sham name change Mick’s North Hills Chrysler Jeep Dodge
I have taken my car to have the sun roof repaired times and it still has not been fixed correctly Not only is my problem not being resolved every time they try to fix it the problem actually gets worse I called and spoke with the service manager who last time guaranteed me the problem was resolved and he imply or made me feel like I am the reason I continue to have this problem and that it was fixed the last time I asked that the entire sunroof be replaced since I have had my car there several times now and he told me they will only fix what they believe that problem is When it is clear they do not know what the problem is
My vehicle broke down multiple times in a two month span, due to the same issue Vehicle was taken to the dealership each time this occurredEach time, I was told by the service department, that it was a different problem Most recently, I was charged dollars for a new battery and was explained that was the reason the car would not startThis seemed odd to me considering the battery is less than a year old I bought the previous battery back off of them and had it tested at auto zone where I bought it just last October, and was told there the battery was running percent Later that day my car failed to start once again right outside my houseCurrently my vehicle is at the service department awaiting diagnosis and repair
I have never witnessed such terrible serviceThe first guy I got the car from, left the business and I was not aware and my car issues at the time were never solved because he up and leftGot another guys help, he up and leftCALLED MULTIPLE TIMES AND NEVER GOT A RETURNED PHONE CALLWas told by the two guys, *** and *** that they’d fix my windshield free of chargeSpoke to someone else; he said no*** who answers the phone is nothing but rude and miserableCar issues go back as fsr as the first few weeks I bought the car, March all the way up until nowPut my car in the service shop, the workers tell me “nothing is wrong” two days later my car did not startGranted, they fixed it, but I was out $150, no car for hours, and missed work due to my car not startingThey then failed my car for inspection, when I took it to another garage to get the things fixed, THREE WORKERS told me I did not need any new tires and they would not take my money becaus
In July of my wife and I purchased a Jeep Grand Cherokee Laredo from the Jim Shorkey dealership on Rt30, Irwin, PaWe were pleased with the treatment we received during the sale by MrBrandon I***There were several issues that needed to be addressed, such as the check engine light that came on and an inoperative heating vent and inoperative auto dimming rearview mirrorMrI*** assured us they would repair these under their company warranty
We live in the *** *** ** *** County, but despite that distance have driven to their business a number of times for repairs that we paid forThe dealership has made good on most of the issues of the carThe check engine light has gone out before we were able to get it back to them several times and without it being on they cannot determine the issue causing itThat is perfectly understandable and we don't fault them for that responseThe big issue is in regard to the auto-dimming rearview mirror
With o
We sat down and worked numbers on a jeep on Friday and were told they would run the credit apps which they did because it hit my credit report times from them We were told to drive the vehicle home and come back on a less busy day- the next business day- and finish up all the paper work for a lease at $per month for 48monthsSo at this point we assume it is our vehicle! We get a call back on the next business day and told we had to take the jeep back because they sold it to someone else- really? Why was it not taken off the available list as soon as they ran my credit report? So I get a hard inquiry on my report now and no vehicle They tell me my credit is fine but my son's is not so they want him off or it will go up $a month more to keep him on itFirst off wait- I thought you sold it now you are saying that my son doesn't qualify So you tell me that it got sold at the same time as we took it home, yet it has an inspection sticker from October so that means all thi
Jim Shorkey Auto group clearly advertises 130% (actual is 125%) of KBB trade in valueI live minutes from the dealership and prior to visiting, I confirmed the trade in value of my vehicle to be $22K ($17,KBB x = Approx $22K)The conversation was via text message so it was in writingThe mileage on the vehicle was clearly articulated and taken into consideration in the depreciated value of my vehicleI was told by the sales person Ryan that his sales manger had reviewed the figure and felt it "reasonable." On my way to the dealership Ryan stated he would be busy with another customer and could not attend to meHe said I would be working with another sales representative ZachI now clearly see this was set up so that Zach could state he wasn't the one who got the $22K approved and therefore could not commit to honoring the figureBefore talking specific numbers, I was told to initial a statement that I would commit to buy based on "satisfactory" agreement on terms (my
On December 23, 2017, my Jeep Liberty was inspected, On the Multi-Point Inspection sheet, all sets of brakes were checked off as being good and my new inspection stickers were installed Three months later, my front drivers side brakes are metal on metal There's no way the technician took the time to look at my brakes
I leased a new Jeep Compass from Jim Shorkey North Hills in PA at the end of October I originally had to wait over a week (past what they told me) to receive my car because they had to fix a part on itOnce I received it, I had given the okay to charge my accountI found out weeks later that they had misplaced the check that they used for my checking account information and that they were asking to charge me weeks laterSo I said yes, gave them my information and they then proceeded to charge my account twiceOnce I sent them my bank statement showing they charged me twice, they told me they would refund me the one payment backThen days after that they contacted me again, saying no payment went through even though I showed them my bank statement showing they had in fact charged meThey argued with me and said they wouldn't send me the check to pay off my Chevy lease if they didn't charge meSo from there I contacted Chrysler and told them in detail what had happened
I bought a used Dodge Caliber there a year agoIt has what they call a forever warranty on it which sounds greatIt covers the expensive things that can go wrong with a vehicleI recently heard a loud noise coming from the rear of the car so I went and got it checked outThe mechanic told me my whole rear end needed replaced and I should take it back, and there was no way I was responsible for thisHe said my entire rear end was rusted out and they sold it this way and shouldn't haveSo I took it to their repair shop because I have a warrantyThey informed me he was right but my warranty was no good because it doesn't cover repairs if rust is involved and my repairs are $and that's for used parts and I may have to buy other parts they can't be sure tell they repair and I drive itAnd the damage is so bad I can't drive the car out of there like it is it would have to be towed because the rear end could fall outI said well I didn't do this and he said the car has b
I made an appointment after speaking with sales manager Craig to go on Friday the 13th to trade my car for a Dodge Journey being we need more roomSalesman Paul was assisting that dayWe went for he test drive and then did the normalAfter an hour I asked him to see if my car was unlocked so I can grab my double strollerBeing I had both kids with meI waited outside nearly minutes to find him sitting at the desk with a paperI ignored it as I struggled to carry both children over to the tableHe proceeds to tell me appraisal for my car was 10k, at that point I leftI wrote a message on their customer service on Facebook and was told to come back in for a re appraisal with Michael M*** a sales managerI go back in that Tuesday and he says 13k for trade but now I need a better cosignerWell my cousin said she would do itSo I text Michael and let him know the following Wednesday that we did the application online and to please let me know asapI get the run around all w
I saw a used car parked on the McKnight Road lot, and stopped to view it on a Friday I was interested, but needed my daughter, who would be the owner of the car, to see it and she was out of town until Monday On Sunday I noticed it was gone Assuming it was sold, I forgot about itMy daughter went online and "chatted" with someone from the dealership, and they said the car was available I called in and spoke to Zack Testa and he affirmed it was still available We made an appointment, and when I arrived I did not see the car anywhere MrTesta marched us into the dealership, to his desk, and informed us the car was sold but he had some alternatives I have no doubt the car sold on Saturday, and they just baited us in to try to sell us a different car This is the way car dealerships USED to be, but such behavior is no longer tolerated I advise you to stay clear of this dealership
I have never witnessed such terrible serviceThe first guy I got the car from, left the business and I was not aware and my car issues at the time were never solved because he up and leftGot another guys help, he up and leftCALLED MULTIPLE TIMES AND NEVER GOT A RETURNED PHONE CALLWas told by the two guys, *** and *** that they’d fix my windshield free of chargeSpoke to someone else; he said no*** who answers the phone is nothing but rude and miserableCar issues go back as fsr as the first few weeks I bought the car, March all the way up until nowPut my car in the service shop, the workers tell me “nothing is wrong” two days later my car did not startGranted, they fixed it, but I was out $150, no car for hours, and missed work due to my car not startingThey then failed my car for inspection, when I took it to another garage to get the things fixed, THREE WORKERS told me I did not need any new tires and they would not take my money becaus
I have purchased a vehicle from this dealership over a month agoI still have not received a title because the dealer had apparently not even had the title to the vehicle in which they were sellingI need to receive the title to take to my DMV in West Virginia to get my tags and send off to the lien holder per my contract of thirty days from the purchase dayI have calling everyday to inquire from the dealership where the title is and keep getting told that they still do not have itAlso they were supposed to mail out a second set of keys to that vehicle and have not done soThe salesman I worked with continues to ignore my emails inquiring on where the keys are and the title as wellI will be expiring on my temporary tags very soon and would like to simply receive the title for the car I have paid for
I purchased a car on Jan On Apr 18, I e-mailed PENNDOT asking them to research the status of my new vehicle registration On Apr 18, PENNDOT returned an e-mail and stated that they could not verify confirmation of receipt of any paperwork for my vehicleI returned to the dealership and the salesman told me he would look into the situation and call me with an answer on Apr I never received a call on Apr and my Temporary Vehicle Registration was due to expire on Apr I returned to the dealership on Apr I was told by the salesman that PENNDOT received the check that the dealership sent and cashed the check on Feb PENNDOT informed me that a reference number would be associated with the check cashing transactionI told the salesman that I needed the reference number in order to follwith PENNDOT personnel After approximately two (2) hours of hearing that there was nothing that the dealership could do for me (the dealership told me that
May 16,
Todd H*** General Manager
Jim Shorkey Kia
*** *** *** *** *** ***
Dear MrH***:
I am writing on behalf of my sister, *** ***, with regard to an automobile and car warranty she purchased from your dealership
On April 7, 2018, my sister traded in her [Dodge Grand Caravan] for a Toyota Sienna My sister asked about any warranties for the vehicleSean Q***, a Sales Consultant, had me speak with the financing manager offered her a powertrain warranty for a year Then a week later told I would be able to get the same warranty for two years for the same priceWhen she asked MrQ*** about the benefits of the warranty, he informed her that under the warranty, she would not have to pay for repairs; diagnostic tests would be covered; and she could bring the car to the dealership or an affiliated location for repairs after speaking with the financing manager He did not inform her of any
Went to jim shorkey ford to test drive a ford flatitude that was advised on website for 38,468.00, after seeing truck was told they can't sell it to me for advertised price, said it was 51,000.00, said people stopped yesterday to see it and all were to the same story, truck was on Web site for over a week advertised @ 38,468.00, said it was a misprint, why wasn't the correct price corrected? Classic bait and switch