D.R. Horton America's Builder

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.Insincerity and evasion to admit poor workmanship and cost-cutting  changes not authorized.  A DRH representative came at 12:30 to evaluate my 11 month warranty repairs list.  First was 2 kinds of black mold growing from only some a/c vents.   He scheduled 2 waves of servicemen beginning next Thursday.Second Horton pair came at 1pm.  They denied any wrongs existed claiming I was correctly charged 11 blinds on 10 windows because "one was double wide".  Then I need a partial refund  on the half blind over the kitchen sink.  The wavy ceiling joints will be scheduled to include repainting the whole ceiling.  They'll also reimburse a months old plumbing bill to clean out "construction debris" that caused a flood.  Tiles are not laid to plan.  Wine rack was omitted.  Stone face around entry was bricked.  "Well, that's Your fault if you excused it."  Blame the victim and don't spend anything to fix your faults!  I want the countertops I selected and bought, not these "leftovers".The "granite" countertops look  like quartz and are made up of FIVE sections not the THREE in the Model.  "We changed that; we just didn't tell you".   We also changed the TV outlets from a hidden box to a floorplate cable, incompatible with the Only provider available here.And DRH construction mishandled installation of master TV and power outlets location.  Doors and windows stick.  They have a whole list including yesterday's home inspection report.We'll see whether they man up and fix the problems or paint over it.
Regards,
[redacted]

RESPONSE: Brick and Stone veneers are not structural components of the home. The warranty clearly states this is not a warranted condition for homes past year 1 coverage. The homeowner should refer to the RWC 10 Year New Home Warranty book Section 3.21 thru 3.30.   I am very sorry but we must...

deny Mr. [redacted] request for warranty repairs.     [redacted]

Response to Revdex.com Complaint ID#[redacted]   On March 22, 2016 I met with Mr. [redacted] of 3400 Founders Way to review his drainage concerns with his backyard. I did agree to make repairs to the back yard to improve the drainage of the yard. The backyard was re-graded and re-sodded to improve the...

drainage from the backyard to the swales as needed. The yard repair has been completed and drains very nicely without the addition of a drain system or gutters.   At my meeting with Mr. [redacted] I did offer,  even though gutters were not required, to split the cost with him on having gutters added as they would assist with his drainage and maintaining the grade of the yard over time. At our meeting Mr. [redacted] accepted that offer but now when he was asked for a check to pay his half of the cost, he refused.   Thank you,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
The response outlined by Mr. [redacted] is incorrect and misleading. All documented concerns were not addressed. The most recent warranty request was the only item DR Horton addressed (which was not even discussed in my complaint to the Revdex.com). Mr. [redacted] is correct that his painters splattered paint on our custom curtains and an apron and they are planning to pay for the dry cleaning or replacement. However, the long, upsetting, financially draining history with D.R. Horton, beginning with the nightmare of building, was NEVER addressed. The homeowner (me) is satisfied with ONLY the most recent warranty request’s resolution. The rest of the nightmare/complaint has never been addressed and I anticipate that it will not be. .
Regards,
[redacted]

Concrete issue have been repaired, I spoke with homeowner on Friday which previous flooring repairs that were done by builder was not a permanent fix. One of our production managers, [redacted] which have set up an appointment with him, builder manager and a engineering to review issues with floor and...

come up with a repair plan on 11/22  @ 10 am

Mr. [redacted] Division President,  has informed me that he has contacted you directly and addressed you additional concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
[redacted]
As of this date, roof and siding issues remain. The cosmetic roof repairs accomplished in
August did not address the underlying issues as noted in the first
inspection report.
A second professional roof inspection revealed damaged
shingles were not replaced and roof shingles were not installed and
fastened per Manufacturers instructions and the City of Lakeville's General
Building Code Requirements
Areas of concern are high nails, improper open metal valley
installation, improper & non-existing overhang, and incorrect shingle
offsets. This improper installation also
voids the IKO manufacturer's warranty
In addition to correcting all outstanding and existing
siding issues, I request DR Horton remove the improperly installed roof covering and replace it with new covering. I request this roof replacement be promptly scheduled and completed during the summer season.

This letter is in response to the rejection of the roofing repairs and the request for a roofreplacement. A representative from DR Horton and the roofing contractor inspected the roof onMay 12,201 5. Upon inspection they noted some repairs that should be made to the roof butdetermined it was not necessary for an entire roof replacement. No water intrusion or shingleblow-offs have occurred to date. The siders are to begin their work on May 18,2015, uponcompletion the roofing contractor will make the necessary roof repairs within 30 days.Construction ManagerD.R. Horton, Inc.-Minnesota

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
Yes all other items have been addressed but I still have not had any response to my cracked counter top being replaced or my Lanscaping issues! I do not accept the back and forth between Dr Horton and the counter company as to who's fault and who is paying for it. It was Dr Horton who hired the company therefore it should be their responsibility to resolve the issue! I paid money for granite tops in excellent condition not ones with half as repairs!

We apologize for the delay in responding to the customer. A customer service representative has left a message for the customer and looks forward to addressing their items.

Complaint: [redacted]
I am rejecting this response...

because: I complained about the Landsaping as soon as I moved after closing on my house. I contacted the Superintendent multiple times and also the sales agent who was housed in the community and they both agreed with the fact that the trees are of very poor condition but it will improve after the winter is over. The Superintendent came to the house physically and he could not assist with more than just saying water the trees, and mention that every house has a budget for Landsaping and that we reached our limit and they can't do more to our Landsaping. we were of course watering frequently but of no value. The oak trees have been dead since we moved and they would not do anything to replace them.I gave up with DR Horton and kept the dead trees in the yard until the HOA took over and they sent me a 30 day notice to replace the dead oak trees, I had no choice but to replace them to avoid having problems with HOA.I have the letter from the HOA and all the documents and pictures to show the dead trees. All the neighbors were talking about the poor quality of the oak trees but they all know that the trees we have in my yard are dead and have been dead since they were installed. 
Regards,
[redacted]

Reference  ID#[redacted]   Good morning Ms. [redacted]   Please accept this correspondence as D R Horton, Inc.’s final response to the Revdex.com with regard to the above-referenced complaint.     Our Construction Area Manager and our Warranty Area Manager have both...

reviewed these issues, at separate occasions and both came to the same conclusion regarding the concrete areas and ‘deep holes’ and ‘troughs’.   While the driveway and other concrete areas are excluded from warranty coverage after closing on the home and is acknowledged as accepted by the customer with their initials/signature on the closing paperwork, we reviewed the concrete areas as requested. Our managers found normal cracks in the expansion joints of the driveway and a small number of ‘bug holes’. These issues are within industry tolerances and pose no abnormal loss of integrity to these surfaces. We have denied further repair work for this issue.   We also investigated the ‘deep holes’ and ‘troughs’ and found them to be within the tolerances as outlined in the [redacted] handbook page 12, 3.18. Although we are within the agreed upon tolerance for this issue, we feel the amount of settlement is excessive and we have agreed to repair this at the next possible opportunity which should be within the next two weeks. We are currently arranging landscaping repair work in this area and the customer should be contacted within the next five days so an appointment can be set with them.     [redacted]

Please accept this correspondence as D.R. Horton's reply to the Revdex.com withregard to the above referenced complaint.[redacted] and our roofers met with Mrs. [redacted] at her home on Friday,November 6, 2015. Repairs to flashing had been made earlier in the week. We...

inspected theroofing in response to the concern that there is a material defect. We took two shingles off tosubmit for testing and replaced them. We also water tested all areas of concern and no leakswere found at that time. The shingle manufacturer picked up the samples on Tuesday,November 10, 2015 and informed us the process will take 3-4 weeks to receive an answer. Atthat point we will let Mrs. [redacted] know the results and will create a schedule for repairs ifneeded.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Since this date has not come to pass yet, I pray the DR Horton keeps working on my house and we are able to close on 1/20/17. I understand that all factors can not be controlled but communicating that to me would help with the frustration. Thank you
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, however it is not satisfactory to me that the check was not mailed for...

nearly two weeks after they said it to be. We had to file a complaint against them first, then they sent the check almost a week later and stated that it was computer error.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The  business called and asked me to submit a quote from a Sod company for them to peruse.They,as before, have stated that they wish to conclude this issue,but until...

the work is completed to my satisfaction I will withhold conclusion.When I made them aware I would have my own expert to inspect Sod for proper quality and job application,the suggestion was made for me to attain quote to submit to them.I am working on quotes that will be submitted to DR Horton for approval and payment.
Regards,
[redacted]Revdex.comMESSAGE:DR Horton had a new sod lawn installed to my satisfaction.I would like to tell you that complaint is resolved.Thank you for the invaluable assistance.[redacted]

We spoke to the customer last week and as of the morning of April 18, we are awaiting a return call from [redacted] to confirm a date and time that will work for him to inspect his home. We will follow up again today.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.The Home Owners agree to the window being Replaced but weDo Not Agree to the window "ledge" being replaced.The window ledge is not the issue.Removing the ledge is just asking for "more problems".The Home Owners are not going to allow DR Horton to change, re arrange, remove anything that does not have any current issues.Besides, every window that has a Ledge looks exactly like the one below the defective / damaged window. A defective / damaged window was installed and was not sealed correctly, that is the issueIf the Ledge is apart of the issue, then the Window and the Ledge both Should Not have Passed any Inspections. The Home Owners have obtained Three Window Replacement quotes and all Three companies state that they Do Not have to remove brick(s) to Properly install the new window.Therefore, if three other companies can replace the window without brick removal, then so should DR Horton.The resolution:We repeat, we agree to the window being Replaced with a brand new window with current warranty (plus sheet rock repair,etc) but weDo Not Agree to the ledge being replaced and or tampered with.The Home Owners are patiently awaiting for DR Horton to replace the window. Thank you.
Regards,
[redacted]

The Area Construction Manager met with this homeowner and we have agreed to make all repairs related to the plumbing leak in the bathroom.  Unfortunately, the person they had been dealing with is no longer employed with us and we were unaware of the open issues.   Thank you,   Pam...

W[redacted] Customer Service Manager- Carolinas Division

We have confirmed with the local warranty representative that the painting job is confirmed for this Thursday, 2/15. We appreciate the customer's patience and look forward to resolving this matter for them.