D.R. Horton America's Builder

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Since this date has not come to pass yet, I pray the DR Horton keeps working on my house and we are able to close on 1/20/17. I understand that all factors can not be controlled but communicating that to me would help with the frustration. Thank you
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] My home address is:8685 Baymeadows Rd EApt 935Jacksonville, Fl 32256

Complaint: [redacted]
I am rejecting this response...

because: I complained about the Landsaping as soon as I moved after closing on my house. I contacted the Superintendent multiple times and also the sales agent who was housed in the community and they both agreed with the fact that the trees are of very poor condition but it will improve after the winter is over. The Superintendent came to the house physically and he could not assist with more than just saying water the trees, and mention that every house has a budget for Landsaping and that we reached our limit and they can't do more to our Landsaping. we were of course watering frequently but of no value. The oak trees have been dead since we moved and they would not do anything to replace them.I gave up with DR Horton and kept the dead trees in the yard until the HOA took over and they sent me a 30 day notice to replace the dead oak trees, I had no choice but to replace them to avoid having problems with HOA.I have the letter from the HOA and all the documents and pictures to show the dead trees. All the neighbors were talking about the poor quality of the oak trees but they all know that the trees we have in my yard are dead and have been dead since they were installed. 
Regards,
[redacted]

We spoke to the customer last week and as of the morning of April 18, we are awaiting a return call from [redacted] to confirm a date and time that will work for him to inspect his home. We will follow up again today.

Complaint: [redacted]
I am rejecting this response because:    DR Horton Home builders explanation is not true and is a clever play on words.  My complaint is I have water intrusion coming through the foundation and the concrete block because DR Horton did not seal the foundation properly and as per code. The one wall that I demanded  they sealed based on my original complaint does not have water intrusion any longer since it was repaired according to code. They are refusing to seal the entire east side of the home where the water still continually intrudes. They say if I have another bad water intrusion problem then they would consider putting  sealer where they didn't when they built the house.  They have done absolutely nothing except send someone in to re-nail the severely warped baseboards caused by this water intrusion an will send someone in to re caulk the new nail holes. My water intrusive house is still the same.  DR Horton has done nothing to correct this problem.  I have also been waiting for the replacement of the window screens that they carelessly mutilated when they were last at my home. There are many other DR Horton Homes in my neighborhood that are also being completely ignored for similar problems.  MY PROBLEM STILL EXISTS, DR HORTON HAS DONE NOTHING TO CORRECT THE REAL PROBLEM YET.
Regards,
[redacted]

The Area Construction Manager met with this homeowner and we have agreed to make all repairs related to the plumbing leak in the bathroom.  Unfortunately, the person they had been dealing with is no longer employed with us and we were unaware of the open issues.   Thank you,   Pam...

W[redacted] Customer Service Manager- Carolinas Division

Good Afternoon   I am writing in reference to the attached complaint.     I met with Mr. and Mrs[redacted] yesterday and reviewed the items they listed in the complaint.       We opened work orders for the items that were warrantable and scheduled...

the shrubs to be reinstalled for them today.     I will be there to insure they were installed properly tomorrow and will be sure there service is completed in a timely manner.     I reviewed there warranty manuals with them and showed them how to best maintain their home and how to handle any emergencies that could arise.   Thank you [redacted] Customer Service Area Manager DR Horton Homes America’s Builder [redacted]

Dear Ms. [redacted]Please accept this correspondence as D.R. Horton, Inc.’s follow up reply to the Revdex.comwith regard to the above-referenced complaint.We are currently in the process of addressing our homeowner’s concerns. We are committed to completethe homeowner’s repairs. Our assigned DR Horton Representative will be present during repairs, everynecessary step has been taken to ensure repairs are complete professionally. The following repairs areschedule to take place next week.? September 8th movers for furniture. Begin demolition of wood floor. Carpet pull for floor pop inupstairs hallway leading to bedroom 3. Carpet stretch in master bath to closet form tile floorrepair. Buffing chips in sink (upper) bath (lower) drywall in master bath? September 9th finish any floor demo needed. Begin laying new floor? September 10th finish laying new floor. Complete inspection of work? September 11th Move furniture backSince this is still at work in progress I will provide an update once all the concerns have been fullyaddressed.

In reference to the above complaint, we have been working in this home repairing the shower the last 2 days and will be wrapping up the repairs 1st of next week.   Thank you,   [redacted] Customer Service Manager- Carolinas Division [redacted]...

**  [redacted]

Our local warranty representative is reaching out to the homeowner to look at the flooring complaints and to schedule the vanity and tub top repairs.  This should happen today.  We will address the floor issues upon his inspection.   Thank you,   [redacted]...

[redacted]

Mrs. [redacted] purchased a townhome and closed last month. Post-closing, her and her husband changed out the majority of their flooring to hardwood on the main floor, and also installed their own washing machine on the second floor. The washing machine was not purchased through DR Horton, nor installed...

by DR Horton. Though this is an unfortunate mistake, damages would need to go through their homeowner insurance policy. When they installed their washing machine, they did not connect to the drain line provided and caused flooding to their main level.   Thank you,   [redacted] Construction Area Manager

Dear Ms. [redacted]Please accept this correspondence as
D.R. Horton’s reply to the Revdex.com with regard to the above
referenced complaint.Our Construction Area Manager, [redacted], met with Mr. [redacted] and we will replace several more pieces of siding
on the rear porch, have Strand...

Engineering perform an elevation inspection,
re-paint new siding that is installed. We are also working on the drainage
issue with our Land department and the Developer to come up with a solution and
will let Mr. [redacted] know when we find it.

Mr. [redacted]
* I am extremely sorry that your transaction here at DR Horton/Express Houston has gone the way it did.  We strive every day to do the right thing………..but I know we failed in your situation.   Please accept this as my apology for not meeting your needs and delivering you the home you dreamed about!   If you feel there is specific feedback on your home that you could give me that I can take into advisement to make things better going forward, I would love to hear from you.  This is definitely only if you feel comfortable.  My email address i[redacted]   Thank you for your time.   [redacted] Director of Sales-Houston North Division

I have spoken to Mr. [redacted] in regards to the questions about his home.  Also, I have sent him a letter from the Engineer explaining why noises can occur in a home of his age.  DR Horton will continue to honor our warranties and are confident that his concerns should be considered normal.  Let me know if you have any questions or desire any additional information.  Thank you for you time. Mike     Mike L[redacted] DR Horton-Phoenix Vice President of Construction

We have confirmed with the local warranty representative that the painting job is confirmed for this Thursday, 2/15. We appreciate the customer's patience and look forward to resolving this matter for them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

DR Horton recently met with the homeowners.  We have addressed each of the concerns. We are currently working to resolve his issues.   [redacted] Construction Manager [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. How ever I do find it disappointing that I had to go to the extent of having to report them in order to have my issue expedited.
Regards,
[redacted]

The work being done at the above home is a requirement from the municipalities.  We have to comply with their requirements in order for them to take over the streets and release our bond.  This has been communicated to the above homeowner by the construction team, and the work will be...

wrapping up next week barring delays from the weather.   Thank you,
[redacted]n

Ms. [redacted]               In response to the complaint below. [redacted] has met with Mr. [redacted] and plans to have him on schedule to have this issue corrected as soon as his yard dries out. We have had a lot of rain here and do not...

want to cause more issues while completing this project. [redacted] has been updating Mr. [redacted] regularly. Please let us know if you need any other information pertaining to this complaint.   Thank you, [redacted] Construction Manager DR Horton Myrtle Beach