D.R. Horton America's Builder

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I just spoke to the city manager that has confirmed we’ve been in communication with [redacted] and addressed his concerns.  Thank you,

RE: [redacted]  [redacted]  We apologize for the delay in service to you and regret your frustrations surrounding remaining issues to be addressed. Moving forward, our Warranty Department has spoken directly with both of you and thank you for...

meeting today at 1:00 p.m. with our Superintendents, [redacted] in conjunction with our vendor [redacted].  As discussed over the telephone and confirmed via email, we will be accomplishing the following:  Securing the subfloor in bathrooms & beneath carpeting where there is an unevenness and reinstalling the carpeting/LVP pulled up for such Repairing/painting drywall behind hallway toilet Installing/painting the missing shoe moulding at both the front/back entry doors  As of 4/3/18, the cabinet door mentioned as defective has since been replaced.  Our Warranty Department has also set up a delayed email to be sent at 11:30 this morning to remind all parties involved to be at our homeowner’s home today for these said repairs.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11413462, and find that this resolution is never going to be resolved.

Complaint: [redacted]
I am rejecting this response because:  Any reasonable or reputable business would not leave their own customer/patrons in hazardous...

conditions.  We also have a hole under our shrub bed which is causing the driveway to crack and sink lower than it's adjacent area of concrete.  We would also like an exchange on a tree and some shrubs that they told us were just in shock (even Home Depot will exchange trees and shrubs for a year).  Builder tried to lie and say that he would take pictures of everything and then take care of it if there were any problems.  We also rejected over 10 pallets of dead sod that they tried to place on our property and we would not close until it was replaced.  They laid the same sod in a common area next to our house and its all weeds and dead Bermuda.  We paid the price that they asked for the home and the company didn't deliver as promised.  We feel defrauded out of our hard earned money.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
But be advised we have been informed by J[redacted] we must produce a Notarized letter for them to correct this issue.
Regards,
[redacted]

We are in communication with the customer and have an appointment scheduled on Sept. 1 to address their concerns.

We appreciate the customer reaching out regarding their concerns. After consulting with the division, we understand that the reimbursement check was received and to date, all warrantable repairs have been addressed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.The builder had me have my concrete torn apart, as they had left one of the pipe to irrigation system unglued and it would flood my backyard.  I would like this to be kept open until they have compensated me for it. Also, they fixed Floor Molding alignment with caulking, and the caulking shrunk. I have informed the builder of that caulking shrunk, and am waiting for them to fix it.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:[redacted] will not answer the following question, same response.Why did they not tell the truth to an 82 year old Veteran, that the appraisals were coming in $40,000.00 over list price? Also [redacted] received the appraisal on May 30th and we did not received it until June 15 @ 4:56 PM, sixteen days later.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I’ve been trying to get this done for months now , no return phone calls about the painting crew at all
Regards,[redacted]

On 7/14/16 [redacted] inspected [redacted] roof above the garage and found that there was an issue with the flashing at the connection of the main house and garage.  The technician from [redacted] removed the existing flashing, and 2-3 shingles so he could correct the issue.  The technician installed new flashing and then installed new shingles in the areas that he removed.  The drywall repair in the garage is scheduled for tomorrow, 7/21/16, and the siding repair will be scheduled as soon as possible.  A written report will be provided to Mrs. [redacted] detailing the work which was completed by the roofing technician   Sincerely,  
[redacted] Area Construction Manager Capital Division [redacted]
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
First of all they did send someone in the fix the bathtub, well they should have, its very clear that it was damaged in shipping or during installation regardless of the fact that it wasn't noticed during the walk through. its a shame that it took a complaint to the Revdex.com to get any help in resolving any of these problems. They sent a couple of men in here to fix the ceiling, it looks worse now than it did before they started.  The job foreman came by and looked at it and said they would be back, this was monday, I haven't heard from them since.  Furthermore, they left my kitchen looking like the floor of a body shop with sheet rock dust on everything. I told them they need to stop trying to patch my ceiling and fix it, this isn't a used home it's a new one, and the craftsmanship should resemble nothing less.  I wouldn't recommend Crown Homes to an enemy. 
Regards,
[redacted]
Revdex.com[redacted]
[redacted]
[redacted]
Dear [redacted] :
This letter is in regards to your complaint submitted on 2/19/2016 against D.R. Horton America's Builder and assigned complaint ID [redacted]
The business response is either below or attached. You have 8 calendar days to submit your response back to the Revdex.com. If no response is received, we will assume that your complaint has been resolved.
The text of your dispute may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may redact your complaint to protect privacy rights and to remove inappropriate language.
If you have any questions, please contact us at [redacted] between 9:00 a.m. and 4:00 p.m. or by email at [redacted]
Regards,
[redacted]
[redacted]
[redacted]
 
MESSAGE FROM BUSINESS:Crown Communities scheduled repairs with the homeowner for May 24th but we cancelled the appointment because the homeowner did not accept the scope of work we had proposed per our warranty guidelines outlined by the contract between the homeowner and RWC accepted when the home originally closed. The reason we cancelled this appointment was due mostly to the fact that two previous appointments the homeowner had asked our repair team to leave their house because they did not agree with our repair plan. Crown Communities warranty service manager noted to replace carpet and pad from master hallway to master bath which includes both master closets. The carpet from the formal living room was to be used for this so that we have a dye lot match. Carpet from the formal living room was to be replaced because there are hardwoods at both entrances to this room and color difference would be noticeable. The homeowner requested we replace all the carpet that got wet but our evaluation of the carpet showed no signs of delamination damage to the backing layer of the carpet which indicates no damages to the carpet, also the source of the leak was not a black water leak, no black or gray water came into contact with the carpet and/or the padding. The padding was replaced in the formal family room on a previous appointment.    We advised the customer we only repair/replace what is damaged and our warranty guidelines gives the builder the discretion of repair. This information can be found in the Residential Warranty Company (RWC) handbook and was presented to and accepted by the customer at closing.  Our original proposal still stands – we will replace the carpet in the downstairs formal living room with new carpet and use the carpet from that same room in the upstairs hallway to ensure a dye lot match. We propose to steam clean the carpet used in the upstairs hallway and will guarantee the customer (in writing) they will not have any delamination issues with the upstairs hallway carpet as a result of the water leak for a period of three years from this occurrence.

We spoke with this customer on September 28th and she stated she was on her way to the doctor at that time and would call us back.   We have attempted to call her back on multiple occasions since then as she did not return our call.   Our tech for this subdivision went by her home...

on  Monday, October 3rd  and was going to discuss her concerns with her if she was home since we could not get her back on the phone.  She answered the door and told him that she could not speak with him at that time because she had to leave.   We will continue to attempt to reach her but at this time we cannot get this customer to respond to us.   Thanks [redacted]Revdex.com
MESSAGE:The reason I got the better bussiness bureau involved is that I have a  problem with a board that has a  bow in it, ( the board is not lying flat) in the backside of my home on the second floor between two windows.  There is nothing wrong with the  vinyl in that area according to an employee that was sent by the technician over this subdivision that I have my new home in.  I was told by a builder that is the problem and not a cosmetic issue as stated by someome at the DR Horton local headquarters in Sandy Spring, Georgia and that I should not be concerned about it.DR Horton sends customer satisfaction forms to have the homeowners ccomplete them.  Well, I did complete the last one they sent me a few month back.  I listed my two concerns which was the problem with the unprofessional way they did the door and the door jam of my front door.  This is not something you can insulate and walk away from.Another serious problem was the way the right an back side of my land was cut totally off grade.  When it rains the rain water from  my neighbor, a non-DR Horton home owner drains in my yard and after a couple hours of rain it remains in my yard like water in a trench,  Last summer mosqitos took advantage of the water in the trench and was biteing  the hell out of me and my little grand daughter.I did enquire about remedying the problems during the walk through.  You know level the land off by filling it in.  Atleaste the right side where the most rain flows from the neighbirs yard onto my yard.  Properly rehanging the door and do what ever needs to be done to the door jam so that it fitsthe way a door is suppose to properly fit.I received a call from an employee at the local DR Horton Headquarters after they received  my complaint from the Revdex.com.  I told this person what needed to be done hoping that this time some one with the authority would understand for once.  the person that I spoke with stated that they would let local managemnt know what I was needing to be done and would get back with me.  I never heard from that person aout what their manager was going to do.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Response to Rebuttal ID#[redacted] D.R. Horton asked the supply company of the entry doors used in the [redacted] to inspect the door at Mr. [redacted] home.  After visual inspection, [redacted] is willing to provide us with a new door and as a courtesy, D.R. Horton informed [redacted] that we would have the new door stained according to Bella Casa architectural requirements, and delivered for install to [redacted]

We have looked into the Revdex.com complaint regarding the above home. The SA Warranty Department has an active warranty claim for this address involving a flooring issue and concrete. Our flooring contractor has had a difficult time acquiring the materials to make the needed repairs and as of...

yesterday we have been told the materials are now available. The warranty work is scheduled to begin on May 1st and should be completed on May 4th…   If you have any further questions regarding this matter please feel free to contact me..   Respectfully,     [redacted] WARRANTY MANAGER

To Whom It May Concern: This letter is in reference to your correspondence, same of which is dated June 13, 2016, and whereby you requested a response to the aforementioned case number from D.R. Horton, Inc.  After conducting a thorough investigation, D.R. Horton concluded the...

following in this matter.   Mr. [redacted] claims that he made several attempts to contact D.R. Horton without a response.  Contrary to his correspondence, our Division Sales Area Manager, [redacted], did respond to Mr. [redacted].  Regardless, we have provided him with a cancellation notice so that he can receive his deposit.  As such, this matter should be resolved.   Please let me assure you that DR Horton strives to provide satisfied customers.  Thank you for the opportunity to respond to Mr. [redacted]’s complaint, as D.R. Horton’s goal is to always respond to customer concerns.  Feel free to contact me directly with any questions.

All agreed repairs have been completed. The fence height was inspected and found OK. The yard is draining as designed but we have agreed to continue to monitor it as the sod takes hold and grows in. No other Action agreed to at this time.

We will contact the customer to have our Lead Field Technician, [redacted], inspect the items for a determination of coverage.     Thank you,   [redacted] Customer Service Assistant/Warranty Coordinator