D.R. Horton America's Builder

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. All I wanted is something in writing and now I have it. 
Regards,
[redacted]

Dear Ms. [redacted]Please accept this correspondence as D.R. Horton's reply to the Revdex.com withregard to the above referenced complaint.Our Construction Area Manager, [redacted] met with Mr. [redacted] and we will install a 18"-24" berm on the right side of his yard to alleviate the surface...

water going through his yardwhen there is a rain event. His yard has 8-10% slope and it drains as intended and he agreed.He is happy with this method of repair.

The repairs have been made to the above address with the exclusion of re-sodding the needed areas of the backyard.  Sod is being delivered today and completion is expected before Thursday.   Thank you,   [redacted]

Complaint: [redacted]
I am rejecting this response because:My issue still has not been resolved and the last response from DR Horton was that the electric company caused the crack in my driveway.  [redacted] has sent an inspector and they have denied causing this driveway to be cracked.   Regards,
[redacted]

We appreciate the customer's patience regarding the processing time for the refund check. We have been in communication with the customer and expedited the refund accordingly to be sent out early this week.

Complaint: [redacted]
I am rejecting this response because:  D R Horton did the repairs to this house and since you refuse to correct the warranty issues I'll see you in court.
Regards,
[redacted]

We apologize for the delay in response. The flooring has been replaced as agreed and signed off as complete.

We appreciate the customer reaching out and making us aware of their concerns. We have confirmed with the division that they are in communication with the customer, and an appointment is scheduled for tomorrow.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution, if completed in a timely manner,  is satisfactory to me. The reimbursement for excessive water used by subcontractor for DR Horton will be contingent upon me supplying the 2 most recent statements from [redacted]  
Regards,
[redacted]

Since this home closed on 2/19/15, DR Horton has made numerous repairs on several occasions to this home to remedy the claims submitted by the homeowner. The work DR Horton has completed also includes many non-warrantable items that were requested by the homeowner and completed by DR Horton in an...

effort to satisfy the customer.To resolve any remaining warrantable issues, DR Horton would like to set up a meeting with the homeowner to review alleged defects still pending and to coordinate necessary repairs if the requests are indeed deemed warrantable.Since this notification from the Revdex.com, DR Horton’s Construction Manager has made attempts at contacting the homeowner to set up a meeting. The contact attempts are listed below:· 8/11/15 at 4:23pm phone call: Homeowner was too busy to talk and requested a call back the next day.· 8/12/15 at 12:40pm phone call: No answer from homeowner.· 8/12/15 at 3:12 pm phone call: No answer from homeowner.· 8/13/15 at 11:35am phone call: No answer from homeowner.· 8/13/15 at 1:55pm email: Construction Manager sent the homeowner an email requesting a time to meet; no response has been received at this time.We will continue to try and contact the homeowner and look forward to resolving this claim in a timely fashion.

Complaint: [redacted]
I am rejecting this response because: No contact has been made by electrical company to schedule an appointment.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.  It has been 6 months without the necessary repairs that need to be made. Also the yard requires a retaining wall that is being refused by the company. If all work is completed by the end of July 19th to include the retaining wall installed throughout the back yard, the wood floors replaced, the carpet in the master bedroom carpet replaced, damaged roof, gutters, master bath tub replaced, the master shower fixed, light fixture on staircase repaired, the complaint will stand. 
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
Revdex.com[redacted]
[redacted]
[redacted]
Dear [redacted]
This letter is in regards to your complaint submitted on 4/17/2015 12:06:55 PM against D R HORTON INC and assigned complaint ID [redacted]
The business response is either below or attached. You have 8 calendar days to submit your response back to the Revdex.com. If no response is received, we will assume that your complaint has been resolved.
The text of your dispute may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may redact your complaint to protect privacy rights and to remove inappropriate language.
If you have any questions, please contact us at [redacted] between 9:00 a.m. and 4:00 p.m. or by email at [redacted]
Regards,
[redacted]
Dispute Resolution, Ad Review
[redacted]
 
MESSAGE FROM BUSINESS:
Good evening,  It was reported to the Warranty Dept that as of Monday, June 22nd, all the landscaping repairs we proposed to do were completed.

Complaint: [redacted]
I am rejecting this response because: I have yet to receive a letter of work being completed fully and a completed warranty letter work from [redacted]  there is still painting and dashboard damage to be corrected 
Regards,
[redacted]

We are actively working to address the customer's concern and the vendor will be reaching out to the homeowner to schedule an appointment at their convenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Please accept this correspondence as D.R. Horton, Inc.’s reply to the Revdex.com with regard to the above-referenced complaint. Our records indicate that the home at [redacted] closed on March 31st, 2016. Past issues or concerns with the shower glass door had not...

been reported prior to the shower glass shattering and being reported on May 4th. We arranged an inspection by the vendor that supplied and installed the door (Aztec Glass & Mirror). Their inspection findings did not find issues with the material or installation and noted the probable cause to be from improper operation of the door. Being that a defect was not found the issue is excluded from coverage by the home’s written limited warranty. But given the nature of the concern, as a good will gesture we offered to replace the shower enclosure as well as fulfill the homeowner’s request of installing an upgraded product. While this was an unfortunate occurrence and we sympathize with the homeowner, we do not assume responsibility since a defect was not found. At present time we are in the process of addressing additional items that were reported to us by the homeowner. We appreciate the opportunity given to look into our homeowner’s concern. Should you have any further questions, please feel free to contact us.

We appreciate the customer reaching out regarding their concerns as customer service is very important to D.R. Horton. We have consulted with the production manager regarding their home and have been notified that to date, all warrantable repairs have been completed per the terms of the RWC warranty...

agreement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted] Since the last response the only items that have been addressed is the light switches, the floor (poorly done), the holes in the wall, the carpet re-installed and the gas lines on the roof.  The items that are still pending is the window in the kitchen; the time and day previously given has once again come and gone.  The roof repair was started on October 18th and has not been completed; no information has been provided to indicate when that will be completed.  When the roofing material was peeled back in the area I had expressed was not secured to the framing and the plywood was exposed it was clearly only laid onto the framing; the worker was able to lift a section of at least eight feet in length by no less than one foot in width out of the exposed section with the use of only his hands.  When the interior framing was exposed I observed a section of the cooling and heating duct was "crimped" and I called [redacted] to inform him; he quickly sent the sub contractor for the duct work whom explained to me that there was no way the duct was crimped and it was only the external insulation on the actual duct that was compressed.  To this day and even after brining out a thermal imaging device; no one can tell me why there is a very noticeable change in the temperature in the rooms upstairs.  The sub contractor that came out with the thermal device literally scratched his head and stated "he would not comment since he was stumped" on why there was a noticeable change in temps.  The refrigeration units have not been changed out; at the time of the last response I was informed that the units would be replaced.  I was informed on the 18th that they would be replaced no later than the 23rd.  Today I received a phone call notifying me they would be replaced tomorrow, this only after I again complained that no action has been taken; my concern was shared with [redacted] from DR Horton.  The issue with the rock wall that was previously discussed has not been addressed.  [redacted] from DR Horton stated he would have someone come out to the property and perform a survey on October 19th; no one has been here except for the local county tax assessor (not sure what to think about that) to measure the property.  I called the county tax office and have not received a call back on as to what the nature of their visit was.  As previously mentioned the wall on the east end of the property is less than the height it was supposed to be.  In conversation with [redacted] I pointed out the wall had approximately a six inch footing to which he stated it should have been one foot.  I advised [redacted] that I would like to have copies of all materials used on my home and permits that were obtained; it is still my belief that corners were cut when building this home.  I am sure that there are others in a similar situation; in speaking with some of the workers that have come to perform some of the work; they all have been in disbelief on how many repairs they are completing on this and other DR homes.  On September 25th when the issues with the tile roof and the gas lines were addressed I did not have an opportunity to view the work that was completed.  When I went back on the roof on the October 18th; the roof tile issues were still not addressed properly and I further found some of the roof tiles were broken.  I spent most of the morning on the roof to ensure the work would be completed.  I came off the roof when I believed the work would be completed only to find out on October 23rd it was not.  I can only wonder what I will find when I go back up.  It continues to be a major disappointment when in comes to dealing with DR Horton.  The unfortunate end result is that I am sure I will continue to have issues even after the items I have submitted as concerns are mediocrely repaired in my opinion.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below. I understand that maintenance is required on homes, what I don't understand is why only certain portions of the stucco is falling off. I have read that if stucco is properly applied it can last for up to 100 years. I may be naïve in expecting this to be case from homes built by D R Horton but after reading all of the complaints from other home owners I now understand that their quality control needs help. The person that came out from DR Horton was quite pleasant and told me about the repair kit that I would need to purchase. The problem is this repair is close to the roof. Not something I am comfortable with doing. So DR Horton now has another unhappy customer who purchased one of their homes. I was also told I could call and get the name of the company that did the original Stucco on this house, why would I want the same people doing the work again when they did not provide quality work initially. 
Regards,
[redacted]

Complaint: [redacted]I am rejecting this response because:No one has reached out to me. I would like the information of the builder's insurance company as well as the cleaning company's...

information so that I can file a claim to have this situation rectified. To date the builder has refused to provide this information. Regards,[redacted]