No customer service. Sent tons of emails. Guy changed all my info and drained my bank acct. I am locked out. Only get bot replies. Avoid this company at all costs. Inhale sent no less than a dozen requests to resolve this. They won’t reply. No phone!
A loyal customer for years, they shut down my account for no reason. Didn't respond to any of my messages. Now they have my money, and I can't remove it. I just want my money back, sitting in my account with them, so I can go elsewhere. They aren't the only game in town.
In the beginning Draftkings did a phenomenal job of responding to issues as well as walking me through procedures and contest rules
In the last two months this has gone down dramatically. Some questions/issues are resolved within 48 hours while others get no response or resolution for weeks. I currently have an outstanding issue that is not addressed or resolved that has been posted since September 6th. I called and left messages as well on their customer service number - did not get any response even though it claims to respond back to your issue in one business day and now that mailbox is full. Many of the issues have come about due to changes they’ve made glitches in the app itself, etc. when they do respond they’ve been great and I appreciate the app, however the recent issues are now forcing asked to find other venues as we are working with real money here.
Below the consumer will find the exact transaction email our accounting department sent to you regarding your withdrawalPlease review it carefully as we refunded both your card on file and [redacted] accountOur policy is to refund the original source of deposit then disperse the rest to either [redacted] or by checkThat is why the total amount did not go back to your [redacted] accountHere is the breakdown:Hi [redacted] ,Your $DraftKings Withdrawal has been processed Please check your My Account page for details of how your request was processed.Your confirmation number is [redacted] .Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via [redacted] or Check as requested [redacted] refunds will take 3-business days to show in your account Credit Card refunds will take 2-business days.How your withdrawal was fulfilled:- Refunded transactions totaling $to [redacted] card ending in ***.- Direct Pay $via [redacted] to [redacted] Please let us know if you have any questions.Thanks,DraftKings Support
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] On the 11th of November, New York state AG [redacted] issued letters of Cease and Desist to both Draftkings and [redacted] [redacted] no longer takes wagers in New York in compliance with the order to Cease & Desist Draftkings continues to accept wagers in the state of New York, in violation of the order to Cease & Desist !!!
The consumer in question has been sent three email requesting to provide their IDThey consumer has failed to attach their ID to any one of those emails, thus why their withdrawal request has been cancelledThe consumer still has an account balance of $5,in their account and they are free to submit a withdrawal request at this timeThe consumer can also respond to any of the following emails sent to them on September 21st (two requests for and ID) and then on September 28thAll the consumer has to do is take a picture of their ID and attach it to the emailOnce we have procured this document (and they have submitted a withdrawal request) we can approve their withdrawalThis is not a miscommunication, but rather a user error regarding the attachment of an document to an email
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] the fee of needs to be refunded to my credit card where the money was taken from and no one else's credit card! If this is not done that is credit fraud and I will continue to report this transaction until it is rectified! Regards, [redacted]
"Revdex.com has closed complaint # [redacted] as ResolvedThis complaint was filed on 9/17/10:46:PM by [redacted] .After reviewing the position of all parties, Revdex.com determined that the business's response has resolved this complaintThis complaint has been closed as resolved.No further action is required of the business for this complaintThank you.Revdex.com"
The merchants risk assessment team has sufficient evidence that indicates that that the consumer was operating multiple accounts for monetary gain which included illegitimate promotional bonusesThis is a violation of the merchants terms of service and player agreementThe merchant will not be taking any further action as the consumers $deposit has been refundedWe will be happy to comply with any further mediation
The dispute the consumer filed against he merchant has been settled in the consumers favorPer the merchants terms of service," If any deposit is charged back any winnings generated from DraftKings contests shall be invalidated, forfeited and deducted from your Account balanceIn addition, the amount of the initial deposit will be invalidated, forfeited and deducted from the Account balanceDraftKings reserves the right to close your account – without notice – shall a deposit be charged back." The merchant has refunded the consumers full account balance, minus the $in disputed chargesAt this time the merchant will not be reinstating the consumers account as it is in violation of the merchants terms of service
We have issue a refund to the consumer's account: [redacted] * Dec 01:pmGood Morning,This issue is not in regard to any potential suspicious activity on your accountYou charged back $against DraftKingsWhen users chargeback we ban the account from useWe the refunded the remaining funds minus the $that you charged back.Please reach out to your bank and drop the disputeOnce we receive confirmation that the dispute has been dropped we will can move forward in reinstating your account.Best, [redacted] Customer Experience Associate DraftKings Inc[redacted] Dec 01:pmI have sent you this request nearly twenty (20) times and you have refused to answer or communicate with meI provided you with both numbers as provided by the Fraud Unit at [redacted] ***The refunding of the money is only one issueWas another account setup and money then drawn from my bank without my consent? I have a legal right to know and I deeply concerned that my identity and clearly my bank information were compromised from either inside or outside your company|| [redacted] G < [redacted] >|| Dec (days ago) | | | || to DraftKings ||Why do I have two account numbers with DraftKings when I only opened one?Why do I have two account numbers with DraftKings when I only opened one? [redacted] Nov 10:pmWhy do I have two account numbers if I only opened one account?*** Nov 09:pmGood Evening,Your account has been closed due to chargebacks from the issuing bankWe have refunded the funds in the account minus the $that was charged backThe account will remain closed until the dispute is dropped and can be seen as such in our systemPlease note, this process can take several weeks.Best,***Customer Experience Associate DraftKings Inc[redacted] Nov 09:pmI am not sure you researched why my account was restrictedMy location and your ability to verify it have nothing to do with why.You sent me the email stating I needed to access it to get back a portion of the money you seized[redacted] B Nov 09:pmHi [redacted] ,We are currently experiencing high service volumes at the momentIf you do not find the answer to your inquiry below, please reply directly to this emailPlease also utilize our FAQ page (https://www.draftkings.com/help/faq ) for additional information that may assist you..QI am in a permitted jurisdiction, however, my account is showing as restricted?AWe recently updated our geographic location authentication systemsIMPORTANT: When you receive the request to allow your location, YOU MUST SELECT “ALLOW"If you disallow this permission, you will not be able to use the websiteFor additional information on how to troubleshoot any potential issues you may encounter please visithttp://status.draftkings.com.QHow does the deposit bonus work? I deposited money but the funds were not matched?AYou can track your deposit bonus by going to the "My Account" page and look for the "Pending Bonus" section in the middle of the pageThe deposit bonus releases in increments of $for every Frequent Player Points (FPP's) you earnFPP's are earned when joining any paid contest on the siteYou cannot directly access your deposit bonus to enter contestsYou must release it $at a time by participating in our contests.This deposit bonus is a rewards based program which encourages our users to participate frequently in our contests.QI referred a friend to the site, however, I did not receive the bonus?AIn most cases, new users fail to register through the referring user’s unique RAF link, thus causing both users not to receive credit upon the initial depositPlease provide your username and the username(s) of the referrals in questionWe will investigate the issue and apply credits accordingly.QHow do withdrawals work? How do I get my money?AAll winnings are credited to your DraftKing's AccountYou can then use them to enter contests again or withdraw themAny withdrawal requests, after approved by DraftKings, will be credited back to the same credit card or method of payment ( [redacted] , Gift Card) used to deposit funds on the Website dating back 3-months in chronological orderWe ask that all of our users notify us prior to requesting their withdrawal of any deposit sources that are lost, stolen or closedThat way, we can go ahead and ban those deposit sources from our database, and they will no longer be refunded in future withdrawals.Again, please respond directly to this email if your inquiry was not addressed and one of our Customer Experience Associates will follow up as soon as possibleWe apologize for any inconvenience this may cause and thank you for playing on DraftKings!*** Customer Experience Team Leader DraftKings Inc[redacted] Nov 07:pmWhy is the account still restricted if I am receiving an email like this?On Mon, Nov 30, at 3:PM, DraftKings wrote: Hi [redacted] ,Your $DraftKings Withdrawal has been processedPlease check your My Account page for details of how your request was processedYour confirmation number is [redacted] .Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via [redacted] or Check as requested [redacted] refunds will take 3-business days to show in your accountCredit Card refunds will take 2-business days.How your withdrawal was fulfilled: - Refunded transactions totaling $to [redacted] card ending in ***.- Refunded transactions totaling $to [redacted] card ending in ***.Please let us know if you have any questions.Thanks, DraftKings Support
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The law dictates that the company must report income IF they pay a party $or more in a calendar year Draft Kings is instead implementing a policy where they are trying ot extort SSN's frm all customers even if they do not need them They have the ultimate failsafe to secure SSN's from parties that earn $in that they hold the money of those paotrns until they comply My complaint is that I did not earn $in and have nt in 2016, therefre they have n basis r request my SSN (I am sure yuo can guess what a file of 100K or more SSN's with names & addresses is worth if soldo r hacked)Since my initial cmmunication to the Revdex.com I have attempted t close my account with them and withdraw my $160+ dollars and they have blocked my ability to withdraw Aside from seeking resolutoin from the Revdex.com, I am also reviewing Phishing and Theft by Extortion statutes in my state (PA) in an attempt to get away from this company hlding my assets.My complaint has nw evolved from a policy/legal issue to now include withohlding money due.Regards, [redacted]
Please review the attached correspondence that the consumer had with the merchant's Customer Experience staff regarding this matterWe do our best to have the most up to date player statusesHowever, late scratches are an inherent risk of Daily Fantasy Sports and it is the consumer's responsibility to ensure that all drafted players are active for that particular gameIn the future, the merchant would suggest using sites such as [redacted] and [redacted] for the most up to date information regarding player’s statuses on a daily basis.Since the outlined communication, the consumer has been utilizing the product in full and currently has upcoming contestsThe merchant considers this matter resolved and if there is any further mediation necessary, we will be more than happy to comply
The consumer is correct that we have been in contact regarding their withdrawal on numerous occasionsHowever, the user has not provided the requested information and or the attachment's they are sending at not being received properlyTo easily remedy this situation, DraftKings is willing to provide the consumer with our Customer Experience Manager's personal email in order to procure the requested documentation for withdrawal approval & processing today
Below is the confirmation email the consumer received on 11/30/at 6:PM EST regarding the monies in question: To: [redacted] From: DraftKings Subject: Withdrawal Request CompletedHi [redacted] ,Your $DraftKings Withdrawal has been processed Please check your My Account page for details of how your request was processed.Your confirmation number is [redacted] .Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via [redacted] or Check as requested [redacted] refunds will take 3-business days to show in your account Credit Card refunds will take 2-business days.How your withdrawal was fulfilled:- Refunded transactions totaling $to [redacted] card ending in ***.Please let us know if you have any questions.Thanks,DraftKings SupportAs long as you still have the same account number with that company the funds will appear on your new card in 2-business daysYour account number and card number are two separate entities and as long as the account number (again, not the CARD number) is the same, your funds will appear
This user was banned for disputing a $9,deposit they authorizedThis was the third offense of this kind and per our Terms of Use we denied this user the right to participate on our siteWe will not address future emails from this consumer
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The local post office said that any undelivered check is sent back to the original sender, and is "not a priority" Due to this, they explained that it may take an elongated period of time to reach you (since your checks are sent from Canada) I'm requesting Draft Kings to place a stop on this check, and reissue a new check in it's place This will absolutely resolve the issue Thank you Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
In the last two months this has gone down dramatically. Some questions/issues are resolved within 48 hours while others get no response or resolution for weeks. I currently have an outstanding issue that is not addressed or resolved that has been posted since September 6th. I called and left messages as well on their customer service number - did not get any response even though it claims to respond back to your issue in one business day and now that mailbox is full. Many of the issues have come about due to changes they’ve made glitches in the app itself, etc. when they do respond they’ve been great and I appreciate the app, however the recent issues are now forcing asked to find other venues as we are working with real money here.
Rocco1970
Below the consumer will find the exact transaction email our accounting department sent to you regarding your withdrawalPlease review it carefully as we refunded both your card on file and [redacted] accountOur policy is to refund the original source of deposit then disperse the rest to either [redacted] or by checkThat is why the total amount did not go back to your [redacted] accountHere is the breakdown:Hi [redacted] ,Your $DraftKings Withdrawal has been processed Please check your My Account page for details of how your request was processed.Your confirmation number is [redacted] .Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via [redacted] or Check as requested [redacted] refunds will take 3-business days to show in your account Credit Card refunds will take 2-business days.How your withdrawal was fulfilled:- Refunded transactions totaling $to [redacted] card ending in ***.- Direct Pay $via [redacted] to [redacted] Please let us know if you have any questions.Thanks,DraftKings Support
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] On the 11th of November, New York state AG [redacted] issued letters of Cease and Desist to both Draftkings and [redacted] [redacted] no longer takes wagers in New York in compliance with the order to Cease & Desist Draftkings continues to accept wagers in the state of New York, in violation of the order to Cease & Desist !!!
The consumer in question has been sent three email requesting to provide their IDThey consumer has failed to attach their ID to any one of those emails, thus why their withdrawal request has been cancelledThe consumer still has an account balance of $5,in their account and they are free to submit a withdrawal request at this timeThe consumer can also respond to any of the following emails sent to them on September 21st (two requests for and ID) and then on September 28thAll the consumer has to do is take a picture of their ID and attach it to the emailOnce we have procured this document (and they have submitted a withdrawal request) we can approve their withdrawalThis is not a miscommunication, but rather a user error regarding the attachment of an document to an email
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] the fee of needs to be refunded to my credit card where the money was taken from and no one else's credit card! If this is not done that is credit fraud and I will continue to report this transaction until it is rectified! Regards, [redacted]
"Revdex.com has closed complaint # [redacted] as ResolvedThis complaint was filed on 9/17/10:46:PM by [redacted] .After reviewing the position of all parties, Revdex.com determined that the business's response has resolved this complaintThis complaint has been closed as resolved.No further action is required of the business for this complaintThank you.Revdex.com"
The merchants risk assessment team has sufficient evidence that indicates that that the consumer was operating multiple accounts for monetary gain which included illegitimate promotional bonusesThis is a violation of the merchants terms of service and player agreementThe merchant will not be taking any further action as the consumers $deposit has been refundedWe will be happy to comply with any further mediation
The user in question failed to complete the swaps as said and we have recorded proof within our database to validate these claims
The dispute the consumer filed against he merchant has been settled in the consumers favorPer the merchants terms of service," If any deposit is charged back any winnings generated from DraftKings contests shall be invalidated, forfeited and deducted from your Account balanceIn addition, the amount of the initial deposit will be invalidated, forfeited and deducted from the Account balanceDraftKings reserves the right to close your account – without notice – shall a deposit be charged back." The merchant has refunded the consumers full account balance, minus the $in disputed chargesAt this time the merchant will not be reinstating the consumers account as it is in violation of the merchants terms of service
We have issue a refund to the consumer's account: [redacted] * Dec 01:pmGood Morning,This issue is not in regard to any potential suspicious activity on your accountYou charged back $against DraftKingsWhen users chargeback we ban the account from useWe the refunded the remaining funds minus the $that you charged back.Please reach out to your bank and drop the disputeOnce we receive confirmation that the dispute has been dropped we will can move forward in reinstating your account.Best, [redacted] Customer Experience Associate DraftKings Inc[redacted] Dec 01:pmI have sent you this request nearly twenty (20) times and you have refused to answer or communicate with meI provided you with both numbers as provided by the Fraud Unit at [redacted] ***The refunding of the money is only one issueWas another account setup and money then drawn from my bank without my consent? I have a legal right to know and I deeply concerned that my identity and clearly my bank information were compromised from either inside or outside your company|| [redacted] G < [redacted] >|| Dec (days ago) | | | || to DraftKings ||Why do I have two account numbers with DraftKings when I only opened one?Why do I have two account numbers with DraftKings when I only opened one? [redacted] Nov 10:pmWhy do I have two account numbers if I only opened one account?*** Nov 09:pmGood Evening,Your account has been closed due to chargebacks from the issuing bankWe have refunded the funds in the account minus the $that was charged backThe account will remain closed until the dispute is dropped and can be seen as such in our systemPlease note, this process can take several weeks.Best,***Customer Experience Associate DraftKings Inc[redacted] Nov 09:pmI am not sure you researched why my account was restrictedMy location and your ability to verify it have nothing to do with why.You sent me the email stating I needed to access it to get back a portion of the money you seized[redacted] B Nov 09:pmHi [redacted] ,We are currently experiencing high service volumes at the momentIf you do not find the answer to your inquiry below, please reply directly to this emailPlease also utilize our FAQ page (https://www.draftkings.com/help/faq ) for additional information that may assist you..QI am in a permitted jurisdiction, however, my account is showing as restricted?AWe recently updated our geographic location authentication systemsIMPORTANT: When you receive the request to allow your location, YOU MUST SELECT “ALLOW"If you disallow this permission, you will not be able to use the websiteFor additional information on how to troubleshoot any potential issues you may encounter please visithttp://status.draftkings.com.QHow does the deposit bonus work? I deposited money but the funds were not matched?AYou can track your deposit bonus by going to the "My Account" page and look for the "Pending Bonus" section in the middle of the pageThe deposit bonus releases in increments of $for every Frequent Player Points (FPP's) you earnFPP's are earned when joining any paid contest on the siteYou cannot directly access your deposit bonus to enter contestsYou must release it $at a time by participating in our contests.This deposit bonus is a rewards based program which encourages our users to participate frequently in our contests.QI referred a friend to the site, however, I did not receive the bonus?AIn most cases, new users fail to register through the referring user’s unique RAF link, thus causing both users not to receive credit upon the initial depositPlease provide your username and the username(s) of the referrals in questionWe will investigate the issue and apply credits accordingly.QHow do withdrawals work? How do I get my money?AAll winnings are credited to your DraftKing's AccountYou can then use them to enter contests again or withdraw themAny withdrawal requests, after approved by DraftKings, will be credited back to the same credit card or method of payment ( [redacted] , Gift Card) used to deposit funds on the Website dating back 3-months in chronological orderWe ask that all of our users notify us prior to requesting their withdrawal of any deposit sources that are lost, stolen or closedThat way, we can go ahead and ban those deposit sources from our database, and they will no longer be refunded in future withdrawals.Again, please respond directly to this email if your inquiry was not addressed and one of our Customer Experience Associates will follow up as soon as possibleWe apologize for any inconvenience this may cause and thank you for playing on DraftKings!*** Customer Experience Team Leader DraftKings Inc[redacted] Nov 07:pmWhy is the account still restricted if I am receiving an email like this?On Mon, Nov 30, at 3:PM, DraftKings wrote: Hi [redacted] ,Your $DraftKings Withdrawal has been processedPlease check your My Account page for details of how your request was processedYour confirmation number is [redacted] .Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via [redacted] or Check as requested [redacted] refunds will take 3-business days to show in your accountCredit Card refunds will take 2-business days.How your withdrawal was fulfilled: - Refunded transactions totaling $to [redacted] card ending in ***.- Refunded transactions totaling $to [redacted] card ending in ***.Please let us know if you have any questions.Thanks, DraftKings Support
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The law dictates that the company must report income IF they pay a party $or more in a calendar year Draft Kings is instead implementing a policy where they are trying ot extort SSN's frm all customers even if they do not need them They have the ultimate failsafe to secure SSN's from parties that earn $in that they hold the money of those paotrns until they comply My complaint is that I did not earn $in and have nt in 2016, therefre they have n basis r request my SSN (I am sure yuo can guess what a file of 100K or more SSN's with names & addresses is worth if soldo r hacked)Since my initial cmmunication to the Revdex.com I have attempted t close my account with them and withdraw my $160+ dollars and they have blocked my ability to withdraw Aside from seeking resolutoin from the Revdex.com, I am also reviewing Phishing and Theft by Extortion statutes in my state (PA) in an attempt to get away from this company hlding my assets.My complaint has nw evolved from a policy/legal issue to now include withohlding money due.Regards, [redacted]
Please review the attached correspondence that the consumer had with the merchant's Customer Experience staff regarding this matterWe do our best to have the most up to date player statusesHowever, late scratches are an inherent risk of Daily Fantasy Sports and it is the consumer's responsibility to ensure that all drafted players are active for that particular gameIn the future, the merchant would suggest using sites such as [redacted] and [redacted] for the most up to date information regarding player’s statuses on a daily basis.Since the outlined communication, the consumer has been utilizing the product in full and currently has upcoming contestsThe merchant considers this matter resolved and if there is any further mediation necessary, we will be more than happy to comply
The consumer is correct that we have been in contact regarding their withdrawal on numerous occasionsHowever, the user has not provided the requested information and or the attachment's they are sending at not being received properlyTo easily remedy this situation, DraftKings is willing to provide the consumer with our Customer Experience Manager's personal email in order to procure the requested documentation for withdrawal approval & processing today
Below is the confirmation email the consumer received on 11/30/at 6:PM EST regarding the monies in question: To: [redacted] From: DraftKings Subject: Withdrawal Request CompletedHi [redacted] ,Your $DraftKings Withdrawal has been processed Please check your My Account page for details of how your request was processed.Your confirmation number is [redacted] .Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via [redacted] or Check as requested [redacted] refunds will take 3-business days to show in your account Credit Card refunds will take 2-business days.How your withdrawal was fulfilled:- Refunded transactions totaling $to [redacted] card ending in ***.Please let us know if you have any questions.Thanks,DraftKings SupportAs long as you still have the same account number with that company the funds will appear on your new card in 2-business daysYour account number and card number are two separate entities and as long as the account number (again, not the CARD number) is the same, your funds will appear
This user was banned for disputing a $9,deposit they authorizedThis was the third offense of this kind and per our Terms of Use we denied this user the right to participate on our siteWe will not address future emails from this consumer
This matter was resolved directly with consumer via our Customer Experience TeamNo further action is needed at this time
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below The local post office said that any undelivered check is sent back to the original sender, and is "not a priority" Due to this, they explained that it may take an elongated period of time to reach you (since your checks are sent from Canada) I'm requesting Draft Kings to place a stop on this check, and reissue a new check in it's place This will absolutely resolve the issue Thank you Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***