Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] so long as my funds are refunded without having to provide the personal information they've insisted on in the past I do not intend to use this service in the future as I do not feel comfortable providing this type of information to draftkings and intend to cancel my account immediately after receiving fundsI understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
The consumer submitted a $4,850.00 withdrawal request on 11/16/2015 12:38pm and they were sent the following email by a member of our Accounting Department yesterday afternoon: Incident # [redacted] Hi [redacted] ,We have received your withdrawal request and before we process the... request, we just need you to send a picture of your Driver’s License to verify your identity and address on file. Please note that if the address on your driver's license is different than the address on your account we may ask for additional information to verify your account. Please attach your driver's license directly to this email at your earliest convenience.***DraftKings Inc. The consumer simply needs to respond directly to the following incident which was sent to [redacted] , with their State Issued ID as the email states. Once the consumer simply provides their state issued ID for verification purposes, our Accounting Department will process their request. The consumer has failed to follow instructions and provide the requested information to date, thus delaying their withdrawal process.
We cannot locate the [redacted] @***.com email address in any of our databasesCould you please provide the username associated with your DraftKings account or email address you are receiving promotional emails to?
Not all accurate or trueit was for the same thingtheir were no separate occasions only that got disputed twiceuntil I was willing to drop everything some people were very rude, and harassed meI'm over that partsometimes some people have to be a little abusive to get their work done after taken all the crap they do from some customers, and even though they don't mean it sometimes a hard day at work, and you can take it out on someoneI don't want this whole thing blowing up on either side more then it already hasall I asked for was last chance I accepted my wrong doing, and from what I was doing their wrong doing they also apologized and moved on fromwe both did wrong that lead to the initial problemthe thing that irritated me the most was after I carefully read their terms & conditions as well rules, and it made it very clear NO ONE MAY HAVE ACCOUNTS, and just because I have a lot of friends in the fantasy sports world, and I know a handful of very successful players that make hundreds of thousands, and win a lot of tournament's that use multiple accounts some use account strictly for football, and another for all other sportsI know I have broken a rule, but when I questioned why don't these same rules apply for everyone I felt blown offI have gone out of my way to make everything work out in their favor, and I could not apologize enough, and finally they said look we are going to email you a form sign it, and fax it in it will help us get the [redacted] case closed out as well prevent a new one from opening, and we will most likely give you last chance, witch would be my 3rd and final strike, as it would help them out for signing a legal documentI have been more then co operative we sat down had a very nice phone call, everyone was calmbut the story changedI keep noted of all my phone calls just so I know for my reference what went on any agreements made etc so I have my own guide linesthe new story was it was just to close out the [redacted] close, when originally it was to help [redacted] close case in their favor, and I gave up my right to dispute a transaction against themit was never intended to allow me last chance to play againI never used my "3rd chances it was just chances on the same matterI initially closed the dispute, that was number then number was opening up another one a few days later after a nasty phone call, nut again that's the pastI explained to them I am not out to hurt them, you guys at better business berau are the only ones that know about this issue I kept it to my selfi even had people ask why have I not seen you on draft kings in awhile, and I kept it to myself, I just needed a breakI feel as if I remained loyal as well I have only used draft kings even when this all was going down I never switched to another site in hopes just to see that I would not ditch them if they ever give me that final chance to prove I will not do them any wrong, and I remained true them it was only just recently I tried another site out, and don't really like itif I was out to do any harm, I honestly don't think I would be out still telling people draft kings is the best even after my problems, I still recommended draft kings, I still want to play with themif I did not move on, and accept things, and put them in the past I would not be asking for my 3rd chance to prove I Can be loyal, and not do them any wrongI have written articles about them to help bring in more people for baseball season on who the good pitchers are during [redacted] season, not this season, but I Have in the past, and I am willing to start writing them again, I have even been really thinking about writing them up again for the last month of baseball season, and start something new for ***, maybe hockey since I got into it and was doing fairly well towards the end of the seasonbut I don't have access to the site anymore, and salaries along with other tools the site offers to help me write up my favorite pitchers in each category low tier mid tier high tieri honestly would not be pushing so hard to get that last chance if I did not want to play hereafter everything we both have been through resolving this matter for me to ask for a last chance, and not just walk away from it never talking to you again, I think that shows a lot, and I WOULD NOT SCREW UP IF GIVING THE OPPURTUNITY Regards, [redacted]
Below is the exact confirmation email the consumer received on 09-22-at 9:AM EST: Hi [redacted] ,Your $DraftKings Withdrawal has been processed Please check your My Account page for details of how your request was processed.Your confirmation number is [redacted] .Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via [redacted] or Check as requested [redacted] refunds will take 3-business days to show in your account Credit Card refunds will take 2-business days.How your withdrawal was fulfilled:- Refunded transactions totaling $to [redacted] card ending in ***.- Direct Pay $via Check to [redacted] [redacted] [redacted] [redacted] [redacted] Please let us know if you have any questions.Thanks,DraftKings Support
Mr [redacted] 's account was not closed simply because he made "negative" comments via social mediaThat would be a imprudent and preposterous reason to restrict ones account from our servicesDespite Mr [redacted] claims, his account was restricted for violating our Terms of Use by using a payment method not registered in his name to deposit fundsBy inputting a payment method to participate in real money contests, the Authorized Account Holder affirms that the Authorized Account Holder is the lawful owner of the payment method account used to make any deposit(s) on the WebsiteIt is a violation of our Terms of Use for any Authorized Account Holder to submit payment using any payment method that is not owned by the Authorized Account Holder.Mr [redacted] has refused to verify his account and as a result, is no longer permitted to utilize DraftKings servicesWe have closed Mr [redacted] 's account and we will be issuing a refund back to the deposit methods used at the time of purchaseMr [redacted] will receive an email with the confirmation code of [redacted] once the refund has been processed by our Accounting Department
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments hereThe responses given by the site does not resolve the issue what so everThey still have not made my funds available.] Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, *** [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [I understand that you sent the check, but I have not received it It's quite clear that you did not resend the check to my proper address, as your listing left our my apartment number, which is I contacted a previous rep to ensure this change was met., as this is very well the reason it's not being received on my end I'm requesting you [redacted] me the check with a tracking number to prevent any future confusion Thank you.] Regards, [redacted]
We understand that having players in an NBA game that was postponed is an unfortunate situation that does not create the DraftKings experience you were hoping for We know that being negatively affected by the postponement is frustratingWe extended an invite to the customer to participate in a free $10,free roll contest, and refunded his commissions for the affected entries, which we believe is an amicable resolution
The response from the merchant to the consumer, which seems to have been lost in transit is belowThe merchant has confirmed with the issuing bank that the dispute has not been droppedThe merchant has exhausted all potential avenues and is able to confirm the charge is still disputedWe require that the consumer work with the card issuing bank to resolve the matter at handAs outlined in the terms of service, any consumer who charges back a deposit will have their account closedUntil the dispute has been dropped, the account will not be reinstated
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [This dispute was dropped because Draftkings has held my account hostage, restricting my account and disallowing access to other funds in my account This framework does not allow consumers or users of the site to contest charges against the site as legitimate disputes are addressed with threats and account restrictions to compel the user to drop any disputes The site also provides no telephone or live chat support to help customers resolve billing issues] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [My objection not only relates to the use of my account and access to my money which has not been resolved, but also aims to eliminate the use of these practices by the business that subject other customers to the same tactics that I have been subjected to (restricting customer account as a response to a billing inquiry/dispute.] Regards, [redacted]
The consumer did not and will not receive a check for the withdrawal request in questionBelow is the exact confirmation email they received on September 30th, at 4:PM EST:Hi [redacted] ,Your $DraftKings Withdrawal has been processed Please check your My Account page for details of how your request was processed.Your confirmation number is [redacted] .Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via [redacted] or Check as requested [redacted] refunds will take 3-business days to show in your account Credit Card refunds will take 2-business days.How your withdrawal was fulfilled:- Refunded transactions totaling $to [redacted] card ending in ***.Please let us know if you have any questions.Thanks,DraftKings Support
All of our contests are legally compliant with federal and state law in every jurisdiction in which we operate While there are nuances in various gaming laws that many will try to point to as a single determinative factor in whether a contest is “legal” or “illegal”, the true measure is whether the contest is determined to be a game of skill, as opposed to gambling which is a game based on chance, under applicable law The outcomes of our contests are based on the exercise of skill by the participants, and accordingly our contests do not constitute unlawful gambling under applicable lawWe take a circumspect approach to our compliance with gaming laws, and as such we evaluate our contests to ensure compliance with all applicable gaming laws, not just an isolated aspect of the UIGEA All of the applicable gaming law prohibitions are predicated upon a showing that the outcome of the contests is based on varying levels of chance Our contests are designed such that the level of skill exercised by the participants determines the outcome of the contest rather than chance We do our best to have the most up to date player statusesHowever, late scratches are an inherent risk of Daily Fantasy Sports and it is the player’s responsibility to ensure that all drafted players are active for that particular gameI understand that this is a very frustrating situation when it occursIn the future, I would suggest using sites such as [redacted] and [redacted] for the most up to date information regarding player’s statuses on a daily basis
The consumer contacted our Customer Support team at 5:AM EST this morning and received a reply at 6:AM ESTThe email they received also states "While we are assisting other customers, below you may find the answer to your inquiryIf you do not find the answer to your inquiry, please reply directly to this email." The consumer has failed to reply to that email, thus why they have not received an additional response from our Customer Support teamThe Consumer received a total of $in contest prize winnings this morning between the times of 12:58am and 01:09amThey placed a $withdrawal request and they currently have a active cash balance of $and $on hold for upcoming contestsThe consumer can view all of these transactions within their account by going to their My Account page, clicking on the "transactions" tab and then scrolling through the listWe will not be issuing this user any additional form of compensation as they have received all proper contest winnings for their corresponding contests and it appears they are simply confused at this time
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] ***
We apologize if you feel misled in any way regarding our deposit bonusI can assure you, that is not our intention, and any person would feel frustrated if what they received is different from what they expectedI have forwarded your message containing your concerns and feedback through to our Marketing and Advertising TeamsIn addition, you may withdraw your current account balance and our Accounting Department will refund your deposit source within hoursOur deposit bonus is a rewards based program, used to promote frequent play on our siteOur advertising is meant to motivate users to visit and ultimately join DraftKingsWe do our best to provide the details of the deposit bonus programOn the deposit page the first time you deposit we display a brief explanation of the terms in which your bonus is releasedFurther, we have a greater explanation of the terms in our FAQs and our Contact Us pageThe deposit bonus releases in increments of $for every Frequent Player Points (FPPs) you earnFPPs are earned when joining any paid contest on the siteYou do not receive FPPs when you enter free contests, such as FreeRollsThe higher the entry fee, the more FPPs you earn upon joining that contestIn addition, once you have earned or more FPPs you can cash them in for free entries into specific contests from the FPP Store.Again, we apologize that you do not feel you received what you expected, and we certainly do not want you feeling as though you’ve started out poorly with your initial DraftKings experienceWe have expired the remaining pending bonus associated with your account and issued a site credit (DraftKings Dollars) of $DraftKings Dollars are cash-equivalent site credits that you can use for entry into any real money contest on the siteThink of it as a DraftKings gift card that you can use in real money contestsAll freerolls with cash prizes and offer bonuses on DraftKings are paid out in DraftKings DollarsDraftKings Dollars cannot be withdrawn, and can only be used for site contests.I want to thank you for reaching out with your feedback, and we appreciate and value you as a new userIf there is anything else we can do, please do not hesitate to reach out
Per our terms of service " It shall be a violation of these Terms of Use for any Authorized Account Holder to submit payment using any payment method that is not owned by the Authorized Account Holder." It was recognized that when the customer deposited, they inputted both their name and another individuals name on a separate depositsAs a result, we required that we verify the account by verifying both individuals whose name was inputted on the depositIn order to prevent having an ineligible player participating in contests, a customer who was in violation of the Terms of Service, we removed all upcoming entries until the account was able to verifiedRemoving upcoming entries and lineups is a standard operating procedure to ensure that all customers are operating within our user agreementWe know that having lineups removed is a frustrating experience, however we must protect the integrity of our Terms of ServiceTo prevent this on a go-forward basis, all deposits must come from the customers name, and he must input his name on the depositThis was certainly a frustrating experience, and we are willing to provide the customer with a $bonus, which will be released as the customer plays
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] so long as my funds are refunded without having to provide the personal information they've insisted on in the past I do not intend to use this service in the future as I do not feel comfortable providing this type of information to draftkings and intend to cancel my account immediately after receiving fundsI understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
The consumer submitted a $4,850.00 withdrawal request on 11/16/2015 12:38pm and they were sent the following email by a member of our Accounting Department yesterday afternoon: Incident # [redacted] Hi [redacted] ,We have received your withdrawal request and before we process the... request, we just need you to send a picture of your Driver’s License to verify your identity and address on file. Please note that if the address on your driver's license is different than the address on your account we may ask for additional information to verify your account. Please attach your driver's license directly to this email at your earliest convenience.***DraftKings Inc. The consumer simply needs to respond directly to the following incident which was sent to [redacted] , with their State Issued ID as the email states. Once the consumer simply provides their state issued ID for verification purposes, our Accounting Department will process their request. The consumer has failed to follow instructions and provide the requested information to date, thus delaying their withdrawal process.
We cannot locate the [redacted] @***.com email address in any of our databasesCould you please provide the username associated with your DraftKings account or email address you are receiving promotional emails to?
Not all accurate or trueit was for the same thingtheir were no separate occasions only that got disputed twiceuntil I was willing to drop everything some people were very rude, and harassed meI'm over that partsometimes some people have to be a little abusive to get their work done after taken all the crap they do from some customers, and even though they don't mean it sometimes a hard day at work, and you can take it out on someoneI don't want this whole thing blowing up on either side more then it already hasall I asked for was last chance I accepted my wrong doing, and from what I was doing their wrong doing they also apologized and moved on fromwe both did wrong that lead to the initial problemthe thing that irritated me the most was after I carefully read their terms & conditions as well rules, and it made it very clear NO ONE MAY HAVE ACCOUNTS, and just because I have a lot of friends in the fantasy sports world, and I know a handful of very successful players that make hundreds of thousands, and win a lot of tournament's that use multiple accounts some use account strictly for football, and another for all other sportsI know I have broken a rule, but when I questioned why don't these same rules apply for everyone I felt blown offI have gone out of my way to make everything work out in their favor, and I could not apologize enough, and finally they said look we are going to email you a form sign it, and fax it in it will help us get the [redacted] case closed out as well prevent a new one from opening, and we will most likely give you last chance, witch would be my 3rd and final strike, as it would help them out for signing a legal documentI have been more then co operative we sat down had a very nice phone call, everyone was calmbut the story changedI keep noted of all my phone calls just so I know for my reference what went on any agreements made etc so I have my own guide linesthe new story was it was just to close out the [redacted] close, when originally it was to help [redacted] close case in their favor, and I gave up my right to dispute a transaction against themit was never intended to allow me last chance to play againI never used my "3rd chances it was just chances on the same matterI initially closed the dispute, that was number then number was opening up another one a few days later after a nasty phone call, nut again that's the pastI explained to them I am not out to hurt them, you guys at better business berau are the only ones that know about this issue I kept it to my selfi even had people ask why have I not seen you on draft kings in awhile, and I kept it to myself, I just needed a breakI feel as if I remained loyal as well I have only used draft kings even when this all was going down I never switched to another site in hopes just to see that I would not ditch them if they ever give me that final chance to prove I will not do them any wrong, and I remained true them it was only just recently I tried another site out, and don't really like itif I was out to do any harm, I honestly don't think I would be out still telling people draft kings is the best even after my problems, I still recommended draft kings, I still want to play with themif I did not move on, and accept things, and put them in the past I would not be asking for my 3rd chance to prove I Can be loyal, and not do them any wrongI have written articles about them to help bring in more people for baseball season on who the good pitchers are during [redacted] season, not this season, but I Have in the past, and I am willing to start writing them again, I have even been really thinking about writing them up again for the last month of baseball season, and start something new for ***, maybe hockey since I got into it and was doing fairly well towards the end of the seasonbut I don't have access to the site anymore, and salaries along with other tools the site offers to help me write up my favorite pitchers in each category low tier mid tier high tieri honestly would not be pushing so hard to get that last chance if I did not want to play hereafter everything we both have been through resolving this matter for me to ask for a last chance, and not just walk away from it never talking to you again, I think that shows a lot, and I WOULD NOT SCREW UP IF GIVING THE OPPURTUNITY Regards, [redacted]
Below is the exact confirmation email the consumer received on 09-22-at 9:AM EST: Hi [redacted] ,Your $DraftKings Withdrawal has been processed Please check your My Account page for details of how your request was processed.Your confirmation number is [redacted] .Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via [redacted] or Check as requested [redacted] refunds will take 3-business days to show in your account Credit Card refunds will take 2-business days.How your withdrawal was fulfilled:- Refunded transactions totaling $to [redacted] card ending in ***.- Direct Pay $via Check to [redacted] [redacted] [redacted] [redacted] [redacted] Please let us know if you have any questions.Thanks,DraftKings Support
Mr [redacted] 's account was not closed simply because he made "negative" comments via social mediaThat would be a imprudent and preposterous reason to restrict ones account from our servicesDespite Mr [redacted] claims, his account was restricted for violating our Terms of Use by using a payment method not registered in his name to deposit fundsBy inputting a payment method to participate in real money contests, the Authorized Account Holder affirms that the Authorized Account Holder is the lawful owner of the payment method account used to make any deposit(s) on the WebsiteIt is a violation of our Terms of Use for any Authorized Account Holder to submit payment using any payment method that is not owned by the Authorized Account Holder.Mr [redacted] has refused to verify his account and as a result, is no longer permitted to utilize DraftKings servicesWe have closed Mr [redacted] 's account and we will be issuing a refund back to the deposit methods used at the time of purchaseMr [redacted] will receive an email with the confirmation code of [redacted] once the refund has been processed by our Accounting Department
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments hereThe responses given by the site does not resolve the issue what so everThey still have not made my funds available.] Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, *** [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [I understand that you sent the check, but I have not received it It's quite clear that you did not resend the check to my proper address, as your listing left our my apartment number, which is I contacted a previous rep to ensure this change was met., as this is very well the reason it's not being received on my end I'm requesting you [redacted] me the check with a tracking number to prevent any future confusion Thank you.] Regards, [redacted]
We understand that having players in an NBA game that was postponed is an unfortunate situation that does not create the DraftKings experience you were hoping for We know that being negatively affected by the postponement is frustratingWe extended an invite to the customer to participate in a free $10,free roll contest, and refunded his commissions for the affected entries, which we believe is an amicable resolution
The response from the merchant to the consumer, which seems to have been lost in transit is belowThe merchant has confirmed with the issuing bank that the dispute has not been droppedThe merchant has exhausted all potential avenues and is able to confirm the charge is still disputedWe require that the consumer work with the card issuing bank to resolve the matter at handAs outlined in the terms of service, any consumer who charges back a deposit will have their account closedUntil the dispute has been dropped, the account will not be reinstated
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [This dispute was dropped because Draftkings has held my account hostage, restricting my account and disallowing access to other funds in my account This framework does not allow consumers or users of the site to contest charges against the site as legitimate disputes are addressed with threats and account restrictions to compel the user to drop any disputes The site also provides no telephone or live chat support to help customers resolve billing issues] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [My objection not only relates to the use of my account and access to my money which has not been resolved, but also aims to eliminate the use of these practices by the business that subject other customers to the same tactics that I have been subjected to (restricting customer account as a response to a billing inquiry/dispute.] Regards, [redacted]
The consumer did not and will not receive a check for the withdrawal request in questionBelow is the exact confirmation email they received on September 30th, at 4:PM EST:Hi [redacted] ,Your $DraftKings Withdrawal has been processed Please check your My Account page for details of how your request was processed.Your confirmation number is [redacted] .Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via [redacted] or Check as requested [redacted] refunds will take 3-business days to show in your account Credit Card refunds will take 2-business days.How your withdrawal was fulfilled:- Refunded transactions totaling $to [redacted] card ending in ***.Please let us know if you have any questions.Thanks,DraftKings Support
All of our contests are legally compliant with federal and state law in every jurisdiction in which we operate While there are nuances in various gaming laws that many will try to point to as a single determinative factor in whether a contest is “legal” or “illegal”, the true measure is whether the contest is determined to be a game of skill, as opposed to gambling which is a game based on chance, under applicable law The outcomes of our contests are based on the exercise of skill by the participants, and accordingly our contests do not constitute unlawful gambling under applicable lawWe take a circumspect approach to our compliance with gaming laws, and as such we evaluate our contests to ensure compliance with all applicable gaming laws, not just an isolated aspect of the UIGEA All of the applicable gaming law prohibitions are predicated upon a showing that the outcome of the contests is based on varying levels of chance Our contests are designed such that the level of skill exercised by the participants determines the outcome of the contest rather than chance We do our best to have the most up to date player statusesHowever, late scratches are an inherent risk of Daily Fantasy Sports and it is the player’s responsibility to ensure that all drafted players are active for that particular gameI understand that this is a very frustrating situation when it occursIn the future, I would suggest using sites such as [redacted] and [redacted] for the most up to date information regarding player’s statuses on a daily basis
The consumer contacted our Customer Support team at 5:AM EST this morning and received a reply at 6:AM ESTThe email they received also states "While we are assisting other customers, below you may find the answer to your inquiryIf you do not find the answer to your inquiry, please reply directly to this email." The consumer has failed to reply to that email, thus why they have not received an additional response from our Customer Support teamThe Consumer received a total of $in contest prize winnings this morning between the times of 12:58am and 01:09amThey placed a $withdrawal request and they currently have a active cash balance of $and $on hold for upcoming contestsThe consumer can view all of these transactions within their account by going to their My Account page, clicking on the "transactions" tab and then scrolling through the listWe will not be issuing this user any additional form of compensation as they have received all proper contest winnings for their corresponding contests and it appears they are simply confused at this time
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] ***
We apologize if you feel misled in any way regarding our deposit bonusI can assure you, that is not our intention, and any person would feel frustrated if what they received is different from what they expectedI have forwarded your message containing your concerns and feedback through to our Marketing and Advertising TeamsIn addition, you may withdraw your current account balance and our Accounting Department will refund your deposit source within hoursOur deposit bonus is a rewards based program, used to promote frequent play on our siteOur advertising is meant to motivate users to visit and ultimately join DraftKingsWe do our best to provide the details of the deposit bonus programOn the deposit page the first time you deposit we display a brief explanation of the terms in which your bonus is releasedFurther, we have a greater explanation of the terms in our FAQs and our Contact Us pageThe deposit bonus releases in increments of $for every Frequent Player Points (FPPs) you earnFPPs are earned when joining any paid contest on the siteYou do not receive FPPs when you enter free contests, such as FreeRollsThe higher the entry fee, the more FPPs you earn upon joining that contestIn addition, once you have earned or more FPPs you can cash them in for free entries into specific contests from the FPP Store.Again, we apologize that you do not feel you received what you expected, and we certainly do not want you feeling as though you’ve started out poorly with your initial DraftKings experienceWe have expired the remaining pending bonus associated with your account and issued a site credit (DraftKings Dollars) of $DraftKings Dollars are cash-equivalent site credits that you can use for entry into any real money contest on the siteThink of it as a DraftKings gift card that you can use in real money contestsAll freerolls with cash prizes and offer bonuses on DraftKings are paid out in DraftKings DollarsDraftKings Dollars cannot be withdrawn, and can only be used for site contests.I want to thank you for reaching out with your feedback, and we appreciate and value you as a new userIf there is anything else we can do, please do not hesitate to reach out
Per our terms of service " It shall be a violation of these Terms of Use for any Authorized Account Holder to submit payment using any payment method that is not owned by the Authorized Account Holder." It was recognized that when the customer deposited, they inputted both their name and another individuals name on a separate depositsAs a result, we required that we verify the account by verifying both individuals whose name was inputted on the depositIn order to prevent having an ineligible player participating in contests, a customer who was in violation of the Terms of Service, we removed all upcoming entries until the account was able to verifiedRemoving upcoming entries and lineups is a standard operating procedure to ensure that all customers are operating within our user agreementWe know that having lineups removed is a frustrating experience, however we must protect the integrity of our Terms of ServiceTo prevent this on a go-forward basis, all deposits must come from the customers name, and he must input his name on the depositThis was certainly a frustrating experience, and we are willing to provide the customer with a $bonus, which will be released as the customer plays