Please review the following thread where the consumer successfully resolved their issue with our support staff: # [redacted] Cash Out Problems - Select Address?SubmittedNovember 9, 2015, 10:AM Received viaWeb Service Requester [redacted] *** < [redacted] >StatusSolved GroupSupport Assignee***Issue Type [redacted] ::Withdrawal Issue [redacted] *** Nov 9, 10:AMThis one is going to go to the appropriate entity.Fed up folksYou're a bunch of crooks.I have the SAME [redacted] account, NOTHING has changed, but you WILL NOT release $of my money.This will be the first withdrawal from my account to see what type of BS fees you charge to get MY money back, then future withdrawals will be made until I am finished with your corrupt business.I have screenshotsGet it fixed in hours, or I will file for a criminal investigationYou guys are the worst.User Context Data: Visitor ID: [redacted] Session ID: [redacted] User Agent: [redacted] / [redacted] (***, like ***) [redacted] Nov 9, 10:AM [redacted] ,If you do not find the answer to your inquiry below, please respond directly to this email with your request.QWhat is the policy regarding withdrawals and/or how long does the withdrawal process take?AAny withdrawal requests, after approved by DraftKings, will be credited back to the same credit card or method of payment ( [redacted] , Gift Card) used to deposit funds on the Website dating back 3-months in chronological orderDraftKings will only release withdrawals to a different credit card or other payment method other than that which was used to make deposit(s) after the aggregate amount of such deposit(s) has already been released back to the credit card(s) or payment method(s) used for the deposit(s).For example, you deposit $from a [redacted] cardWith that $you enter a contest and win another $When you withdraw the full $75, $of it will go back to that same [redacted] while the other $will go back to either a [redacted] account or as a mail check.Our Accounting Department processes withdrawals Monday - Friday from AM-PMAny withdrawal requests that come in after PM on Friday will be processed in the order that they were received starting the following Monday.Once our Accounting Department processes your withdrawal request (you'll receive a confirmation email), it typically takes anywhere from 2-business days for your funds to appear in your accountIf you request a check it can take up to two weeks to receive.QI no longer have access to a card previously used to depositWhat are the next steps?AWe ask that all of our users notify us prior to requesting their withdrawal of any deposit sources that are lost, stolen, closed, etcThat way, we can go ahead and ban those deposit sources from our database, and they will no longer be refunded in future withdrawalsFurther, once a deposit source is banned from our database, it will no longer be eligible for deposit.As long as you still have the same account number with that company the funds will appear on your new card in 2-business daysYour account number and card number are two separate entities and as long as the account number (again, not the CARD number) is the same, your funds will appear.QWhy do I get an error message when trying to withdraw via [redacted] ?APlease go ahead and update your physical address on your "My Account" page using the full site from a desktop or laptop computer under the "Saved Addresses" sectionOnce you add your physical address, you will be able to submit a withdrawal.AYou are receiving this message because you are attempting to withdraw to a [redacted] account that has not been previously associated with your DraftKings accountYou can only withdraw to a [redacted] account that you have previously used to deposit, withdraw, or is the same email as the one on your accountIf your [redacted] account is not associated with your DraftKings account, you will need to withdraw via Check at this timeIf you would like to withdraw via [redacted] moving forward, we suggest you use [redacted] for your next depositAfter you have used your [redacted] to deposit, you will be able to withdraw to that [redacted] account at anytime moving forward.If you do not find the answer to your inquiry above, please respond directly to this email and a Customer Experience Representative will follow up with you as soon as possiblePlease also utilize the FAQ page (https://www.draftkings.com/help/faq) for an answer to your inquiry.Thanks!***Customer Experience Team Leader DraftKings Inc [redacted] *** Nov 9, 10:AMWonderfulYou folks are a sorry excuse for a reputable business.A request for a withdrawal of a portion of my account funds, and you have the nerve to send me some sorry as generic reply?Get over yourselvesSomeone is going to rightfully bring you people back down to earthYou are blatantly corrupt and a clear indication of why the DFS industry needs to be regulated.Every piece of communication henceforth is being forwarded to the Attorney General's Office in Boston, Massachusetts.Sick and tired of every request to address a problem with you people being shrugged off.All I am trying to do is generate an initial withdrawal of a portion of the monies in my account to check fees and how the process worksI will be removing ALL of my money in a timely fashion.This request for monies that are mine is being made to exactly the same account I used to deposit money, but your system indicates I need to use a correct address [redacted] .I sent a screenshot of the issue, here is another.[ [redacted] All information collected henceforth will be retained as part of pending criminal and civil complaints filed against Draft Kings, Inc.Govern yourselves accordingly.Thanks.________________________________*** Nov 9, 11:AM***,I am unsure of the root cause of this issue but can request this [redacted] withdrawal request for you remotely if you would likeIf this information you provided in the screenshot is consistent with what you wish to do, please let me know and I can process this for you.Please note that this time of year is still a high-volume period and will be for the remainder of football seasonI ask for your patience and cooperation as you continue your communication with support moving forward.Thank you.***Customer Experience Associate DraftKings Inc[redacted] *** Nov 9, 11:AMYes ***, the screenshot is correct.Why will it not work the way it is supposed to? Going to compensate me for the hour of my time that has been wasted trying to get my money transferred as per your instructions?Sorry folks, but with all the suspicious data you post as accurate statistical information, (save me the song and dance about a disclaimer and all that crap), plus your inability to address problems in a timely fashion, my desire to continue as a customer on a daily basis as been compromised beyond repair.If you are having trouble keeping up with customer service volume, my suggestion would be to curtail the plethora of ads you bombard people with on TV, and spend a few of those bucks on customer serviceYou stick with this type of policy, and it isn't going to matter how many ads you runEventually the word is going to infiltrate the daily fantasy sports world that you are a poor choiceGood luck with that reputation in what is becoming a very competitive battlefield for new accounts.Thanks.________________________________*** Nov 9, 11:AMHi ***,I should note that there is also $on hold for upcoming contests that begin tonightIf you would like these entries withdrawn as well and included in the withdrawn balance, please let me know.Due to the non-specificity of the error message, this would likely be something I would have our developers look into, if you wish.I understand not having issues addressed right away can be frustrating, and we wish we were not in a position to have to use the FAQs response to send to users at this time of year.That being said, the types of calls made regarding advertising, staffing, budget, etcare not my nor anyone else in support's call to makeI am not one to judge or advise on the formulation of the opinion of DraftKings that you should makeHowever, whatever the sentiment, I encourage you to engage with our support staff in a respectful manner.Thank you.***Customer Experience Associate DraftKings Inc[redacted] *** Nov 9, 11:AMAll I indicated in my withdraw attempt all I want is a request for $be returned to my [redacted] account.I want the $balance left in my account, including ALL pending contests.I will make future withdraws at my own convenience.Hopefully you can understand that I have compiled dozens of screenshots concerning "technical errors", and suspicious data on your website, so these offers to refer situations to your technical engineers is not very encouragingPersonally? I think you need to put some ads in the employment section and scrap your current staff of programmers.Every time I make just about any inquiry I am seemingly given the old run around by Draft KingsThat in itself is the worst feature of your customer serviceYou are involved in a venture that already throws up red flags as to your level of integrityTo seemingly avoid issues that would compromise that integrity, is essentially admitting to your guilt.This has just been such a disappointing three months of playing everyday with Draft Kings, that I am about doneThere are other options out there for DFS players, and hopefully those entities will be more transparent and provide a more enjoyable experienceAs I mentioned, my biggest problem with Draft Kings has not been that there have been issues, but solely on the inept manner in which my complaints have been addressed.Please do not compromise my current account statusAs I clearly have documented, I want $withdrawnI will complete the rest of the process at my convenience after I document this first withdrawal.Thanks.________________________________*** Nov 9, 11:AMHi ***,I was able to successfully request the $withdrawal precisely to your specifications.If you need anything else, even if it is a different issue, please reply directly to this threadThis would keep the request's identity as an existing one, reducing the likelihood of meeting the FAQs message again.Because we were able to make the request without a hitch on our end, this may also be a device-specific or browser-specific issueIf you find yourself withdrawing in the near future, I'd advise experimenting with different browsers and devices and let us know if you are experiencing the error you provided the screenshot for earlier, so we may be able to better narrow down what has occurred.Thank you.***Customer Experience Associate DraftKings Inc[redacted] *** Nov 9, 12:PMI appreciate you taking the time to fix this problem ***, but please understand this is not the first issue I have experienced with Draft Kings.I apologize, but at this juncture, I feel it may be in my best interest to assess the whole situation over this week and make a decision on how I wish to proceed with our relationship.There are just too many red flags to unethical practices happening at Draft KingsThere are a number of other venues available, and maybe they have their programmers more on board to provide an enjoyable experience for their DFS customersI do not get that sense from Draft Kings.Just to let you know that I am not one of those little sneaky types, who do things behind people's backsI have reported my experiences to various legal entitles, including filing a complaint with the Revdex.com in the Boston area.While I appreciate the seasonal volume of problems, etcetc., that still does not excuse lackluster customer serviceIf you folks cannot fix problems, and or address this high volume of customer complaints, then you need suspend business activities until you can.________________________________Support Software by [redacted] All of our contests are legally compliant with federal and state law in every jurisdiction in which we operateWhile there are nuances in various gaming laws that many will try to point to as a single determinative factor in whether a contest is “legal” or “illegal”, the true measure is whether the contest is determined to be a game of skill, as opposed to gambling which is a game based on chance, under applicable lawThe outcomes of our contests are based on the exercise of skill by the participants, and accordingly our contests do not constitute unlawful gambling under applicable lawWe take a circumspect approach to our compliance with gaming laws, and as such we evaluate our contests to ensure compliance with all applicable gaming laws, not just an isolated aspect of the UIGEA All of the applicable gaming law prohibitions are predicated upon a showing that the outcome of the contests is based on varying levels of chance Our contests are designed such that the level of skill exercised by the participants determines the outcome of the contest rather than chance The threshold question is a little different when talking about the UIGEA, particularly when you look at any aspect of the UIGEA in isolation An operator must determine whether the game at issue is one of skill or one of chance If the game is a game of skill under applicable law, then we need not look any further into the exemptions in the UIGEA and the elements contained in that exemption are irrelevant All of DK’s contests are games of skill under applicable law, and as such are not required to fulfill every element of the UIGEA exemption since the UIGEA only applies to games that are games of chance under applicable state and/or federal law
Per DraftKings rules, players lock at the scheduled start time of the contest, regardless of when the delay is announced or whether it is eventually postponed to a later dateA player becomes locked and may not be added or removed once the contest start time has passed.DraftKings does not issue refunds for the following:GAME CANCELLATIONS, POSTPONEMENTS OR INACTIVE PLAYERSIn the event that a scheduled game is cancelled, preempted, or postponed for any reason, no points will be awarded for players in the cancelled, preempted, or postponed game or event.We understand that this was an extremely rare and unforeseen circumstance and we thank you for your patience
On 9/ [redacted] replied to my e-mail stating, "Dear Mr***, Our home office is waiting for the list of subscribers from DraftkingsAs soon as they receive the list, they will be contacting each customer individuallyWe apologize for any inconvenience.Thank you for contacting [redacted] Sincerely, [redacted] ***Customer Service"Since I made the deposit with DraftKings ALMOST ONE MONTH PRIOR to 9/20, clearly DraftKings is at fault here and is failing to honor its promotion Regards, [redacted] ***
The consumers account was funded by three separate individualsPer our multi funding policies, only one person may fund an individual accountUpon a violation of these Multi Funding policies, the merchant requests identification of all of those who deposited on the accountThis practice is to ensure that there has been no fraudulent activity on the accountOnce the three individuals have sent in the requested information, the account will be reinstatedThe merchant has refunded the deposit total of the customer in full, ensuring the customer is not at a net lossAny additional winnings can be withdrawn after the account has been verified by all depositors
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Draft Kings' response is completely invalid and holds absolutely no weightThis was not a consumer errorWith regards to Draft Kings' claim that I did not provide a copy of my identification- I have two emails on file which will verify that I indeed sent a photo copy of my driver's licenseThe first email was sent on 9/21/15, and the second email was sent on 9/30/I have attached photos of both emails sent to Draft KingsThis "error" is of no fault of mine, the consumerThis is an error on Draft Kings behalfI am willing to send Draft Kings a copy of my identification for a third time, but in return, I want Draft Kings to treat my request with a high priority, and guarantee I will receive my money within the 2-business days, as noted in their withdrawal policy Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI will accept the refund but I must deny the claims of the business responding to meIt shouldn't matter how high service volumes are at the time, a simple email response to someone who has such a minor issue should take no time at allEspecially with such a small dollar amount on top of ME having to remind the company MYSELF of how they have continuously ignored meI greatly appreciate my refund after all of my begging and I wish your business well and hope you practice fairness in all your endeavorsIf you can, please provide me with which one of MY debit cards in MY name that I uploaded MY funds with you will be charging the $back to since you guys have EVERYONEs card information on file for confirmation please and thank youI need to know for tracking purposes and to ensure that the funds have been sent back to me in a timely mannerThanks in advance for your cooperation Regards, [redacted] ***
We apologize if you feel misled in any way regarding our deposit bonusI can assure you, that is not our intention, and any person would feel frustrated if what they received is different from what they expectedI have forwarded your message containing your concerns and feedback through to our Marketing and Advertising TeamsIn addition, you may withdraw your current account balance and our Accounting Department will process your withdrawal within hoursOur deposit bonus is a rewards based program, used to promote frequent play on our siteOur advertising is meant to motivate users to visit and ultimately join DraftKingsWe do our best to provide the details of the deposit bonus programOn the deposit page the first time you deposit we display a brief explanation of the terms in which your bonus is releasedFurther, we have a greater explanation of the terms in our FAQs and our Contact Us pageThe deposit bonus releases in increments of $for every Frequent Player Points (FPPs) you earnFPPs are earned when joining any paid contest on the siteYou do not receive FPPs when you enter free contests, such as FreeRollsThe higher the entry fee, the more FPPs you earn upon joining that contestIn addition, once you have earned or more FPPs you can cash them in for free entries into specific contests from the FPP Store.Again, we apologize that you do not feel you received what you expected, and we certainly do not want you feeling as though you’ve started out poorly with your initial DraftKings experienceI want to thank you for reaching out with your feedback, and we appreciate and value you as a new userIf there is anything else we can do, please do not hesitate to reach out
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
In no way are there any "bots" or otherwise acts of collusion on the site that would lead to a competitive advantage towards any user. We monitor the site extremely carefully for this activity and I can assure you that your beliefs are not validated. The integrity of both our site and the ***... [redacted] industry is one we take extreme pride and diligence with; we consider it a privilege to operate in this space and would never do anything to jeopardize our legitimacy.
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowif the business would actually make contact with me they would u see stand that the account they are referring to is not the one I am referring too! I had previously set up an account that was also shut down due to their incompetenceWhen I tried to redo the accounts I set a new one up for myself, son, and wifeThey actually took much more than $out of my account during this processThankfully, [redacted] was able to research and conclude that draft Kings had acted fraudulently and refunded some of our moneyWe were looking for the final $to be refunded when we sent this email...$that has nothing to do with the account this business mentioned aboveFor a company that deals with taking so much of people's money they really should offer phone customer serviceIssues get lost in translation when done through emailAs you can see this company isn't even understanding or discussing the account issue at hand hereI've never received such terrible customer service as this companyIt's easy to see why they have a terrible Revdex.com rating Regards, [redacted] ***
We do not have a phone line for customer related mattersWe receive a very high volume of inquires per day and the most efficient way to address all of them is via emailPhone support, would hinder our ability to fully address all inquiries received on a given dayAll customer related inquiries are fielded via email and instant chat currentlyAny number the consumer was contacting is not monitored by a representative and all users are directed to [email protected] for their questionsThe consumer received that error code due to a error within their web browser and has since utilized our services using the balance in their accountThis information can be produced upon request
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Please add your rejection comments below. Draftkings has stated that checks have been sent for my winnings and I have yet to receive them- SEE BELOW 1. [redacted] @ $73.49 2. [redacted] @ $25.00 Here is the email that was sent as a reply: # Please type your reply above this line # Your request (# [redacted] ) has been replied to. To respond, reply to this email or follow the link below: http://draftkings.zendesk.com/requests/ [redacted] (DraftKings) Nov 23, 12:12 AM Good Evening, I apologize for the confusion. The confirmation that was sent is the only withdrawal that populates from your account in the last 30 days. When specifically was this withdrawal made? I do not see a withdrawal of those amounts in our system. Best, [redacted] Customer Experience Associate DraftKings Inc. [redacted] Nov 22, 11:40 PM Hello- Theses have nothing to do with your responce- they don't even add up to the $100.00 your referring to? Those two confirmation numbers below are relating to checks that were suppose to be sent!!! 1. [redacted] @ 73.49 2. [redacted] @ 25.00 ________________________________ [redacted] (DraftKings) Nov 22, 11:35 PM Good Evening, Your $100.00 DraftKings Withdrawal has been processed. Please check your My Account page for details of how your request was processed. Your confirmation number is [redacted] . Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via [redacted] or Check as requested. [redacted] refunds will take 3-5 business days to show in your account. Credit Card refunds will take 2-7 business days. How your withdrawal was fulfilled: - Refunded 1 transactions totaling $40.00 to [redacted] card ending in ***. - Refunded 2 transactions totaling $60.00 to [redacted] card ending in ***. Best, [redacted] Customer Experience Associate DraftKings Inc. [redacted] Nov 22, 11:26 PM None of this jargon applies to me and what my issue is/are- ________________________________ [redacted] (DraftKings) Nov 22, 11:12 PM Hi [redacted] , We are currently experiencing high service volumes at the moment. If you do not find the answer to your inquiry below, please reply directly to this email. Please also utilize our FAQ page (https://www.draftkings.com/help/faq ) for additional information that may assist you.. Q. I am in a permitted jurisdiction, however, my account is showing as restricted? A. You are receiving this message due to your current geographic location. Our systems have determined that you are in a prohibited jurisdiction and once you have returned to a permitted jurisdiction of play, you will regain full site access. You will not be able to deposit funds or enter contests while you are in a prohibited jurisdiction of play. If you believe you have received this message in error, please respond with your Reference Number. If you have already provided your reference number, please use either our Android or IOS applications while we continue to validate your desktop IP address. Q. How come I have not been paid out for my MMA contest on 11/21? A. We are currently working with our stats provider to confirm all final stats for the contest slate. Once we have the finalized and confirmed box scores, we will initiate payouts. We hope to have this done as soon as possible. Q. How does the deposit bonus work? I deposited money but the funds were not matched? A. You can track your deposit bonus by going to the "My Account" page and look for the "Pending Bonus" section in the middle of the page. The deposit bonus releases in increments of $1 for every 100 Frequent Player Points (FPP's) you earn. FPP's are earned when joining any paid contest on the site. You cannot directly access your deposit bonus to enter contests. You must release it $1.00 at a time by participating in our contests.This deposit bonus is a rewards based program which encourages our users to participate frequently in our contests. Q. I referred a friend to the site, however, I did not receive the bonus? A. In most cases, new users fail to register through the referring user’s unique RAF link, thus causing both users not to receive credit upon the initial deposit. Please provide your username and the username(s) of the referrals in question. We will investigate the issue and apply credits accordingly. Q. How do withdrawals work? How do I get my money? A. All winnings are credited to your DraftKing's Account. You can then use them to enter contests again or withdraw them. Any withdrawal requests, after approved by DraftKings, will be credited back to the same credit card or method of payment ( [redacted] , Gift Card) used to deposit funds on the Website dating back 3-months in chronological order. We ask that all of our users notify us prior to requesting their withdrawal of any deposit sources that are lost, stolen or closed. That way, we can go ahead and ban those deposit sources from our database, and they will no longer be refunded in future withdrawals. Again, please respond directly to this email if your inquiry was not addressed and one of our Customer Experience Associates will follow up as soon as possible. We apologize for any inconvenience this may cause and thank you for playing on DraftKings! [redacted] Customer Experience Team Leader DraftKings Inc. [redacted] Nov 22, 10:16 PM I have not received these Checks- Why Not! 1. [redacted] @ 73.49 2. [redacted] @ 25.00 This email is a service from DraftKings. Delivered by Zendesk. Message- [redacted] I just my winnings! Regards, [redacted]
As a leader in the Daily Fantasy Sports industry, we take the trust of our community very seriously and remain fiercely committed to the integrity of DraftKings’ Daily Fantasy Sports product.Effective immediately, DraftKings employees will be permanently prohibited from participation in any public... daily fantasy games for money. We will also prohibit employees from any Daily Fantasy Sports contest operator from participating in games on DraftKings. We are glad to see that others in the industry have followed suit and believe that this is an important next step in retaining the trust of our players.DraftKings has engaged a legal team from [redacted] , led by former United States Attorney [redacted] , to review our findings and conduct an investigation specific to the allegations against one of our employees. We will release the summary of those findings upon completion.Furthermore, in order to maximize the integrity of our product and the protection of our players, we have been working with [redacted] to advise us on ensuring that our policies and practices are second to none.DraftKings’ explosive growth is a testament to our ability to deepen our fans’ engagement with the sports they love. We are committed to reinforcing the trust and security of our millions of loyal customers. The evidence clearly shows that the employee in question did not receive the data on player utilization until 1:40 p.m. ET on Sunday, September 27. Lineups on [redacted] locked at 1:00 p.m. ET that day, at which point this employee (along with every other person playing in a [redacted] contest) could no longer edit his player selections. This employee could not have used the information in question to make decisions about his [redacted] lineup. Again, there is no evidence that any information was used to create an unfair advantage, and any insinuations to the contrary are factually incorrect. As an industry, DraftKings, along with and the Fantasy Sports Trade Association (FSTA) and [redacted] , has always understood that nothing is more important than the integrity of the games we offer to fans. For that reason, the FSTA has included in its charter that member companies must restrict employee access to and use of competitive data for play on other sites. At this time, there is no evidence that any employee or company has violated any rules. That said, we have heard from our users that they would appreciate more clarity about the rules for this issue. As of now, we have decided to prohibit employees from participating in online fantasy sports contests for money, and we are also evaluating all of our internal controls.There is no issue between the consumer and the merchant. The consumer has failed to submit a withdrawal request for their remaining $10.40 balance. They simply could have done this themselves, by going to their My Account page, clicking on Withdrawal and then submitting a request. As the consumer has failed to do so at this time, we have submitted a withdrawal request on their behalf for $10.40. The consumer will receive a confirmation email from our Accounting Department once the request has been processed. The consumer can then expect to see these funds post to their deposit source within 2-8 business days.
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowThe only problem is I never advertised I would give anyone money to sign up with my referral linkYou have no proof of anything, and if that is so why is my fathers account banned? His account has been on your site longer than I have he is not my referralI have gotten multiple emails saying that my father is banned also when his account has nothing to do with this Regards, [redacted] ***
Retrieving a W9 is required to be in line with Federal Tax Regulations. As it is DraftKings responsibility to obtain these forms and follow these regulations, consumers must fill out this form prior to withdrawing their funds. Once the form has been completed, the consumer will be able to withdraw their funds without any restrictions. Declaration and payment of all income taxes associated contest winnings are the sole responsibility of the contest winner. Retrieval of necessary documentation is outlined in the merchants Terms of Use. All communication regarding the submission of the W9 form has been directly between the merchant and the consumer. All of DraftKings confidential information is safeguarded by SSL (Secure Socket Layer), as represented by the padlock visible on the browser’s address tab. This ensures the security of any and all private information provided by the website. The merchant encrypt's all private consumer information, available to the merchants staff only when pertinent.
The merchant has refunded the consumers remaining account balance of $As the consumer willingly utilized the merchants product, the merchant will not be refunding any funds outside of the consumer account balanceThe merchant feels that this is a fair and amicable resolutionIf any further mediation is required, the merchant will be more than happy to comply
All of our contests are legally compliant with federal and state law in every jurisdiction in which we operate While there are nuances in various gaming laws that many will try to point to as a single determinative factor in whether a contest is “legal” or “illegal”, the true measure is whether the contest is determined to be a game of skill, as opposed to gambling which is a game based on chance, under applicable law The outcomes of our contests are based on the exercise of skill by the participants, and accordingly our contests do not constitute unlawful gambling under applicable law We recently updated our Geographic location authentication systemsWhen you receive the request to allow your location, YOU MUST SELECT “ALLOW" If you disallow this permission, you will not be able to use the website.In addition, please utilize the following links for more information to troubleshoot any potential issues you may have.If you’re on a mobile device please utilize the following link:draftkings.com/lp/geofaqIf you’re on a [redacted] please utilize the following link:draftkings.com/lp/macgeofaqsIf you’re on a PC please utilize the following link:draftkings.com/lp/pcgeofaqs
The consumers withdrawal was processed by the merchant on January 26th Per our withdrawal policies, we request that the consumer wait business days for the funds to post within their bank accountIn almost all cases this is much sooner than business day's, however we have seen in rare cases it take up to the 8th business dayWe ask that the consumer wait until February 3rd to receive their fundsIf the consumer does not receive their funds by the 3rd, we will happily comply with any further mediation
We will be happy to help this customer, however, we will require a little more context surrounding the complaintOnce we have more information, we will be happy to help
The merchant is in communication directly with the consumer to resolve the matterIf the consumer would like to continue through the mediation process, we will be more than happy to comply
Please review the following thread where the consumer successfully resolved their issue with our support staff: # [redacted] Cash Out Problems - Select Address?SubmittedNovember 9, 2015, 10:AM Received viaWeb Service Requester [redacted] *** < [redacted] >StatusSolved GroupSupport Assignee***Issue Type [redacted] ::Withdrawal Issue [redacted] *** Nov 9, 10:AMThis one is going to go to the appropriate entity.Fed up folksYou're a bunch of crooks.I have the SAME [redacted] account, NOTHING has changed, but you WILL NOT release $of my money.This will be the first withdrawal from my account to see what type of BS fees you charge to get MY money back, then future withdrawals will be made until I am finished with your corrupt business.I have screenshotsGet it fixed in hours, or I will file for a criminal investigationYou guys are the worst.User Context Data: Visitor ID: [redacted] Session ID: [redacted] User Agent: [redacted] / [redacted] (***, like ***) [redacted] Nov 9, 10:AM [redacted] ,If you do not find the answer to your inquiry below, please respond directly to this email with your request.QWhat is the policy regarding withdrawals and/or how long does the withdrawal process take?AAny withdrawal requests, after approved by DraftKings, will be credited back to the same credit card or method of payment ( [redacted] , Gift Card) used to deposit funds on the Website dating back 3-months in chronological orderDraftKings will only release withdrawals to a different credit card or other payment method other than that which was used to make deposit(s) after the aggregate amount of such deposit(s) has already been released back to the credit card(s) or payment method(s) used for the deposit(s).For example, you deposit $from a [redacted] cardWith that $you enter a contest and win another $When you withdraw the full $75, $of it will go back to that same [redacted] while the other $will go back to either a [redacted] account or as a mail check.Our Accounting Department processes withdrawals Monday - Friday from AM-PMAny withdrawal requests that come in after PM on Friday will be processed in the order that they were received starting the following Monday.Once our Accounting Department processes your withdrawal request (you'll receive a confirmation email), it typically takes anywhere from 2-business days for your funds to appear in your accountIf you request a check it can take up to two weeks to receive.QI no longer have access to a card previously used to depositWhat are the next steps?AWe ask that all of our users notify us prior to requesting their withdrawal of any deposit sources that are lost, stolen, closed, etcThat way, we can go ahead and ban those deposit sources from our database, and they will no longer be refunded in future withdrawalsFurther, once a deposit source is banned from our database, it will no longer be eligible for deposit.As long as you still have the same account number with that company the funds will appear on your new card in 2-business daysYour account number and card number are two separate entities and as long as the account number (again, not the CARD number) is the same, your funds will appear.QWhy do I get an error message when trying to withdraw via [redacted] ?APlease go ahead and update your physical address on your "My Account" page using the full site from a desktop or laptop computer under the "Saved Addresses" sectionOnce you add your physical address, you will be able to submit a withdrawal.AYou are receiving this message because you are attempting to withdraw to a [redacted] account that has not been previously associated with your DraftKings accountYou can only withdraw to a [redacted] account that you have previously used to deposit, withdraw, or is the same email as the one on your accountIf your [redacted] account is not associated with your DraftKings account, you will need to withdraw via Check at this timeIf you would like to withdraw via [redacted] moving forward, we suggest you use [redacted] for your next depositAfter you have used your [redacted] to deposit, you will be able to withdraw to that [redacted] account at anytime moving forward.If you do not find the answer to your inquiry above, please respond directly to this email and a Customer Experience Representative will follow up with you as soon as possiblePlease also utilize the FAQ page (https://www.draftkings.com/help/faq) for an answer to your inquiry.Thanks!***Customer Experience Team Leader DraftKings Inc [redacted] *** Nov 9, 10:AMWonderfulYou folks are a sorry excuse for a reputable business.A request for a withdrawal of a portion of my account funds, and you have the nerve to send me some sorry a
s generic reply?Get over yourselvesSomeone is going to rightfully bring you people back down to earthYou are blatantly corrupt and a clear indication of why the DFS industry needs to be regulated.Every piece of communication henceforth is being forwarded to the Attorney General's Office in Boston, Massachusetts.Sick and tired of every request to address a problem with you people being shrugged off.All I am trying to do is generate an initial withdrawal of a portion of the monies in my account to check fees and how the process worksI will be removing ALL of my money in a timely fashion.This request for monies that are mine is being made to exactly the same account I used to deposit money, but your system indicates I need to use a correct address [redacted] .I sent a screenshot of the issue, here is another.[ [redacted] All information collected henceforth will be retained as part of pending criminal and civil complaints filed against Draft Kings, Inc.Govern yourselves accordingly.Thanks.________________________________*** Nov 9, 11:AM***,I am unsure of the root cause of this issue but can request this [redacted] withdrawal request for you remotely if you would likeIf this information you provided in the screenshot is consistent with what you wish to do, please let me know and I can process this for you.Please note that this time of year is still a high-volume period and will be for the remainder of football seasonI ask for your patience and cooperation as you continue your communication with support moving forward.Thank you.***Customer Experience Associate DraftKings Inc[redacted] *** Nov 9, 11:AMYes ***, the screenshot is correct.Why will it not work the way it is supposed to? Going to compensate me for the hour of my time that has been wasted trying to get my money transferred as per your instructions?Sorry folks, but with all the suspicious data you post as accurate statistical information, (save me the song and dance about a disclaimer and all that crap), plus your inability to address problems in a timely fashion, my desire to continue as a customer on a daily basis as been compromised beyond repair.If you are having trouble keeping up with customer service volume, my suggestion would be to curtail the plethora of ads you bombard people with on TV, and spend a few of those bucks on customer serviceYou stick with this type of policy, and it isn't going to matter how many ads you runEventually the word is going to infiltrate the daily fantasy sports world that you are a poor choiceGood luck with that reputation in what is becoming a very competitive battlefield for new accounts.Thanks.________________________________*** Nov 9, 11:AMHi ***,I should note that there is also $on hold for upcoming contests that begin tonightIf you would like these entries withdrawn as well and included in the withdrawn balance, please let me know.Due to the non-specificity of the error message, this would likely be something I would have our developers look into, if you wish.I understand not having issues addressed right away can be frustrating, and we wish we were not in a position to have to use the FAQs response to send to users at this time of year.That being said, the types of calls made regarding advertising, staffing, budget, etcare not my nor anyone else in support's call to makeI am not one to judge or advise on the formulation of the opinion of DraftKings that you should makeHowever, whatever the sentiment, I encourage you to engage with our support staff in a respectful manner.Thank you.***Customer Experience Associate DraftKings Inc[redacted] *** Nov 9, 11:AMAll I indicated in my withdraw attempt all I want is a request for $be returned to my [redacted] account.I want the $balance left in my account, including ALL pending contests.I will make future withdraws at my own convenience.Hopefully you can understand that I have compiled dozens of screenshots concerning "technical errors", and suspicious data on your website, so these offers to refer situations to your technical engineers is not very encouragingPersonally? I think you need to put some ads in the employment section and scrap your current staff of programmers.Every time I make just about any inquiry I am seemingly given the old run around by Draft KingsThat in itself is the worst feature of your customer serviceYou are involved in a venture that already throws up red flags as to your level of integrityTo seemingly avoid issues that would compromise that integrity, is essentially admitting to your guilt.This has just been such a disappointing three months of playing everyday with Draft Kings, that I am about doneThere are other options out there for DFS players, and hopefully those entities will be more transparent and provide a more enjoyable experienceAs I mentioned, my biggest problem with Draft Kings has not been that there have been issues, but solely on the inept manner in which my complaints have been addressed.Please do not compromise my current account statusAs I clearly have documented, I want $withdrawnI will complete the rest of the process at my convenience after I document this first withdrawal.Thanks.________________________________*** Nov 9, 11:AMHi ***,I was able to successfully request the $withdrawal precisely to your specifications.If you need anything else, even if it is a different issue, please reply directly to this threadThis would keep the request's identity as an existing one, reducing the likelihood of meeting the FAQs message again.Because we were able to make the request without a hitch on our end, this may also be a device-specific or browser-specific issueIf you find yourself withdrawing in the near future, I'd advise experimenting with different browsers and devices and let us know if you are experiencing the error you provided the screenshot for earlier, so we may be able to better narrow down what has occurred.Thank you.***Customer Experience Associate DraftKings Inc[redacted] *** Nov 9, 12:PMI appreciate you taking the time to fix this problem ***, but please understand this is not the first issue I have experienced with Draft Kings.I apologize, but at this juncture, I feel it may be in my best interest to assess the whole situation over this week and make a decision on how I wish to proceed with our relationship.There are just too many red flags to unethical practices happening at Draft KingsThere are a number of other venues available, and maybe they have their programmers more on board to provide an enjoyable experience for their DFS customersI do not get that sense from Draft Kings.Just to let you know that I am not one of those little sneaky types, who do things behind people's backsI have reported my experiences to various legal entitles, including filing a complaint with the Revdex.com in the Boston area.While I appreciate the seasonal volume of problems, etcetc., that still does not excuse lackluster customer serviceIf you folks cannot fix problems, and or address this high volume of customer complaints, then you need suspend business activities until you can.________________________________Support Software by [redacted] All of our contests are legally compliant with federal and state law in every jurisdiction in which we operateWhile there are nuances in various gaming laws that many will try to point to as a single determinative factor in whether a contest is “legal” or “illegal”, the true measure is whether the contest is determined to be a game of skill, as opposed to gambling which is a game based on chance, under applicable lawThe outcomes of our contests are based on the exercise of skill by the participants, and accordingly our contests do not constitute unlawful gambling under applicable lawWe take a circumspect approach to our compliance with gaming laws, and as such we evaluate our contests to ensure compliance with all applicable gaming laws, not just an isolated aspect of the UIGEA All of the applicable gaming law prohibitions are predicated upon a showing that the outcome of the contests is based on varying levels of chance Our contests are designed such that the level of skill exercised by the participants determines the outcome of the contest rather than chance The threshold question is a little different when talking about the UIGEA, particularly when you look at any aspect of the UIGEA in isolation An operator must determine whether the game at issue is one of skill or one of chance If the game is a game of skill under applicable law, then we need not look any further into the exemptions in the UIGEA and the elements contained in that exemption are irrelevant All of DK’s contests are games of skill under applicable law, and as such are not required to fulfill every element of the UIGEA exemption since the UIGEA only applies to games that are games of chance under applicable state and/or federal law
Per DraftKings rules, players lock at the scheduled start time of the contest, regardless of when the delay is announced or whether it is eventually postponed to a later dateA player becomes locked and may not be added or removed once the contest start time has passed.DraftKings does not issue refunds for the following:GAME CANCELLATIONS, POSTPONEMENTS OR INACTIVE PLAYERSIn the event that a scheduled game is cancelled, preempted, or postponed for any reason, no points will be awarded for players in the cancelled, preempted, or postponed game or event.We understand that this was an extremely rare and unforeseen circumstance and we thank you for your patience
On 9/ [redacted] replied to my e-mail stating, "Dear Mr***, Our home office is waiting for the list of subscribers from DraftkingsAs soon as they receive the list, they will be contacting each customer individuallyWe apologize for any inconvenience.Thank you for contacting [redacted] Sincerely, [redacted] ***Customer Service"Since I made the deposit with DraftKings ALMOST ONE MONTH PRIOR to 9/20, clearly DraftKings is at fault here and is failing to honor its promotion Regards, [redacted] ***
The consumers account was funded by three separate individualsPer our multi funding policies, only one person may fund an individual accountUpon a violation of these Multi Funding policies, the merchant requests identification of all of those who deposited on the accountThis practice is to ensure that there has been no fraudulent activity on the accountOnce the three individuals have sent in the requested information, the account will be reinstatedThe merchant has refunded the deposit total of the customer in full, ensuring the customer is not at a net lossAny additional winnings can be withdrawn after the account has been verified by all depositors
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Draft Kings' response is completely invalid and holds absolutely no weightThis was not a consumer errorWith regards to Draft Kings' claim that I did not provide a copy of my identification- I have two emails on file which will verify that I indeed sent a photo copy of my driver's licenseThe first email was sent on 9/21/15, and the second email was sent on 9/30/I have attached photos of both emails sent to Draft KingsThis "error" is of no fault of mine, the consumerThis is an error on Draft Kings behalfI am willing to send Draft Kings a copy of my identification for a third time, but in return, I want Draft Kings to treat my request with a high priority, and guarantee I will receive my money within the 2-business days, as noted in their withdrawal policy Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI will accept the refund but I must deny the claims of the business responding to meIt shouldn't matter how high service volumes are at the time, a simple email response to someone who has such a minor issue should take no time at allEspecially with such a small dollar amount on top of ME having to remind the company MYSELF of how they have continuously ignored meI greatly appreciate my refund after all of my begging and I wish your business well and hope you practice fairness in all your endeavorsIf you can, please provide me with which one of MY debit cards in MY name that I uploaded MY funds with you will be charging the $back to since you guys have EVERYONEs card information on file for confirmation please and thank youI need to know for tracking purposes and to ensure that the funds have been sent back to me in a timely mannerThanks in advance for your cooperation Regards, [redacted] ***
We apologize if you feel misled in any way regarding our deposit bonusI can assure you, that is not our intention, and any person would feel frustrated if what they received is different from what they expectedI have forwarded your message containing your concerns and feedback through to our Marketing and Advertising TeamsIn addition, you may withdraw your current account balance and our Accounting Department will process your withdrawal within hoursOur deposit bonus is a rewards based program, used to promote frequent play on our siteOur advertising is meant to motivate users to visit and ultimately join DraftKingsWe do our best to provide the details of the deposit bonus programOn the deposit page the first time you deposit we display a brief explanation of the terms in which your bonus is releasedFurther, we have a greater explanation of the terms in our FAQs and our Contact Us pageThe deposit bonus releases in increments of $for every Frequent Player Points (FPPs) you earnFPPs are earned when joining any paid contest on the siteYou do not receive FPPs when you enter free contests, such as FreeRollsThe higher the entry fee, the more FPPs you earn upon joining that contestIn addition, once you have earned or more FPPs you can cash them in for free entries into specific contests from the FPP Store.Again, we apologize that you do not feel you received what you expected, and we certainly do not want you feeling as though you’ve started out poorly with your initial DraftKings experienceI want to thank you for reaching out with your feedback, and we appreciate and value you as a new userIf there is anything else we can do, please do not hesitate to reach out
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]
In no way are there any "bots" or otherwise acts of collusion on the site that would lead to a competitive advantage towards any user. We monitor the site extremely carefully for this activity and I can assure you that your beliefs are not validated. The integrity of both our site and the ***... [redacted] industry is one we take extreme pride and diligence with; we consider it a privilege to operate in this space and would never do anything to jeopardize our legitimacy.
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowif the business would actually make contact with me they would u see stand that the account they are referring to is not the one I am referring too! I had previously set up an account that was also shut down due to their incompetenceWhen I tried to redo the accounts I set a new one up for myself, son, and wifeThey actually took much more than $out of my account during this processThankfully, [redacted] was able to research and conclude that draft Kings had acted fraudulently and refunded some of our moneyWe were looking for the final $to be refunded when we sent this email...$that has nothing to do with the account this business mentioned aboveFor a company that deals with taking so much of people's money they really should offer phone customer serviceIssues get lost in translation when done through emailAs you can see this company isn't even understanding or discussing the account issue at hand hereI've never received such terrible customer service as this companyIt's easy to see why they have a terrible Revdex.com rating Regards, [redacted] ***
We do not have a phone line for customer related mattersWe receive a very high volume of inquires per day and the most efficient way to address all of them is via emailPhone support, would hinder our ability to fully address all inquiries received on a given dayAll customer related inquiries are fielded via email and instant chat currentlyAny number the consumer was contacting is not monitored by a representative and all users are directed to [email protected] for their questionsThe consumer received that error code due to a error within their web browser and has since utilized our services using the balance in their accountThis information can be produced upon request
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Please add your rejection comments below. Draftkings has stated that checks have been sent for my winnings and I have yet to receive them- SEE BELOW 1. [redacted] @ $73.49 2. [redacted] @ $25.00 Here is the email that was sent as a reply: # Please type your reply above this line # Your request (# [redacted] ) has been replied to. To respond, reply to this email or follow the link below: http://draftkings.zendesk.com/requests/ [redacted] (DraftKings) Nov 23, 12:12 AM Good Evening, I apologize for the confusion. The confirmation that was sent is the only withdrawal that populates from your account in the last 30 days. When specifically was this withdrawal made? I do not see a withdrawal of those amounts in our system. Best, [redacted] Customer Experience Associate DraftKings Inc. [redacted] Nov 22, 11:40 PM Hello- Theses have nothing to do with your responce- they don't even add up to the $100.00 your referring to? Those two confirmation numbers below are relating to checks that were suppose to be sent!!! 1. [redacted] @ 73.49 2. [redacted] @ 25.00 ________________________________ [redacted] (DraftKings) Nov 22, 11:35 PM Good Evening, Your $100.00 DraftKings Withdrawal has been processed. Please check your My Account page for details of how your request was processed. Your confirmation number is [redacted] . Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via [redacted] or Check as requested. [redacted] refunds will take 3-5 business days to show in your account. Credit Card refunds will take 2-7 business days. How your withdrawal was fulfilled: - Refunded 1 transactions totaling $40.00 to [redacted] card ending in ***. - Refunded 2 transactions totaling $60.00 to [redacted] card ending in ***. Best, [redacted] Customer Experience Associate DraftKings Inc. [redacted] Nov 22, 11:26 PM None of this jargon applies to me and what my issue is/are- ________________________________ [redacted] (DraftKings) Nov 22, 11:12 PM Hi [redacted] , We are currently experiencing high service volumes at the moment. If you do not find the answer to your inquiry below, please reply directly to this email. Please also utilize our FAQ page (https://www.draftkings.com/help/faq ) for additional information that may assist you.. Q. I am in a permitted jurisdiction, however, my account is showing as restricted? A. You are receiving this message due to your current geographic location. Our systems have determined that you are in a prohibited jurisdiction and once you have returned to a permitted jurisdiction of play, you will regain full site access. You will not be able to deposit funds or enter contests while you are in a prohibited jurisdiction of play. If you believe you have received this message in error, please respond with your Reference Number. If you have already provided your reference number, please use either our Android or IOS applications while we continue to validate your desktop IP address. Q. How come I have not been paid out for my MMA contest on 11/21? A. We are currently working with our stats provider to confirm all final stats for the contest slate. Once we have the finalized and confirmed box scores, we will initiate payouts. We hope to have this done as soon as possible. Q. How does the deposit bonus work? I deposited money but the funds were not matched? A. You can track your deposit bonus by going to the "My Account" page and look for the "Pending Bonus" section in the middle of the page. The deposit bonus releases in increments of $1 for every 100 Frequent Player Points (FPP's) you earn. FPP's are earned when joining any paid contest on the site. You cannot directly access your deposit bonus to enter contests. You must release it $1.00 at a time by participating in our contests.This deposit bonus is a rewards based program which encourages our users to participate frequently in our contests. Q. I referred a friend to the site, however, I did not receive the bonus? A. In most cases, new users fail to register through the referring user’s unique RAF link, thus causing both users not to receive credit upon the initial deposit. Please provide your username and the username(s) of the referrals in question. We will investigate the issue and apply credits accordingly. Q. How do withdrawals work? How do I get my money? A. All winnings are credited to your DraftKing's Account. You can then use them to enter contests again or withdraw them. Any withdrawal requests, after approved by DraftKings, will be credited back to the same credit card or method of payment ( [redacted] , Gift Card) used to deposit funds on the Website dating back 3-months in chronological order. We ask that all of our users notify us prior to requesting their withdrawal of any deposit sources that are lost, stolen or closed. That way, we can go ahead and ban those deposit sources from our database, and they will no longer be refunded in future withdrawals. Again, please respond directly to this email if your inquiry was not addressed and one of our Customer Experience Associates will follow up as soon as possible. We apologize for any inconvenience this may cause and thank you for playing on DraftKings! [redacted] Customer Experience Team Leader DraftKings Inc. [redacted] Nov 22, 10:16 PM I have not received these Checks- Why Not! 1. [redacted] @ 73.49 2. [redacted] @ 25.00 This email is a service from DraftKings. Delivered by Zendesk. Message- [redacted] I just my winnings! Regards, [redacted]
As a leader in the Daily Fantasy Sports industry, we take the trust of our community very seriously and remain fiercely committed to the integrity of DraftKings’ Daily Fantasy Sports product.Effective immediately, DraftKings employees will be permanently prohibited from participation in any public... daily fantasy games for money. We will also prohibit employees from any Daily Fantasy Sports contest operator from participating in games on DraftKings. We are glad to see that others in the industry have followed suit and believe that this is an important next step in retaining the trust of our players.DraftKings has engaged a legal team from [redacted] , led by former United States Attorney [redacted] , to review our findings and conduct an investigation specific to the allegations against one of our employees. We will release the summary of those findings upon completion.Furthermore, in order to maximize the integrity of our product and the protection of our players, we have been working with [redacted] to advise us on ensuring that our policies and practices are second to none.DraftKings’ explosive growth is a testament to our ability to deepen our fans’ engagement with the sports they love. We are committed to reinforcing the trust and security of our millions of loyal customers. The evidence clearly shows that the employee in question did not receive the data on player utilization until 1:40 p.m. ET on Sunday, September 27. Lineups on [redacted] locked at 1:00 p.m. ET that day, at which point this employee (along with every other person playing in a [redacted] contest) could no longer edit his player selections. This employee could not have used the information in question to make decisions about his [redacted] lineup. Again, there is no evidence that any information was used to create an unfair advantage, and any insinuations to the contrary are factually incorrect. As an industry, DraftKings, along with and the Fantasy Sports Trade Association (FSTA) and [redacted] , has always understood that nothing is more important than the integrity of the games we offer to fans. For that reason, the FSTA has included in its charter that member companies must restrict employee access to and use of competitive data for play on other sites. At this time, there is no evidence that any employee or company has violated any rules. That said, we have heard from our users that they would appreciate more clarity about the rules for this issue. As of now, we have decided to prohibit employees from participating in online fantasy sports contests for money, and we are also evaluating all of our internal controls.There is no issue between the consumer and the merchant. The consumer has failed to submit a withdrawal request for their remaining $10.40 balance. They simply could have done this themselves, by going to their My Account page, clicking on Withdrawal and then submitting a request. As the consumer has failed to do so at this time, we have submitted a withdrawal request on their behalf for $10.40. The consumer will receive a confirmation email from our Accounting Department once the request has been processed. The consumer can then expect to see these funds post to their deposit source within 2-8 business days.
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowThe only problem is I never advertised I would give anyone money to sign up with my referral linkYou have no proof of anything, and if that is so why is my fathers account banned? His account has been on your site longer than I have he is not my referralI have gotten multiple emails saying that my father is banned also when his account has nothing to do with this Regards, [redacted] ***
Retrieving a W9 is required to be in line with Federal Tax Regulations. As it is DraftKings responsibility to obtain these forms and follow these regulations, consumers must fill out this form prior to withdrawing their funds. Once the form has been completed, the consumer will be able to withdraw their funds without any restrictions. Declaration and payment of all income taxes associated contest winnings are the sole responsibility of the contest winner. Retrieval of necessary documentation is outlined in the merchants Terms of Use. All communication regarding the submission of the W9 form has been directly between the merchant and the consumer. All of DraftKings confidential information is safeguarded by SSL (Secure Socket Layer), as represented by the padlock visible on the browser’s address tab. This ensures the security of any and all private information provided by the website. The merchant encrypt's all private consumer information, available to the merchants staff only when pertinent.
The merchant has refunded the consumers remaining account balance of $As the consumer willingly utilized the merchants product, the merchant will not be refunding any funds outside of the consumer account balanceThe merchant feels that this is a fair and amicable resolutionIf any further mediation is required, the merchant will be more than happy to comply
All of our contests are legally compliant with federal and state law in every jurisdiction in which we operate While there are nuances in various gaming laws that many will try to point to as a single determinative factor in whether a contest is “legal” or “illegal”, the true measure is whether the contest is determined to be a game of skill, as opposed to gambling which is a game based on chance, under applicable law The outcomes of our contests are based on the exercise of skill by the participants, and accordingly our contests do not constitute unlawful gambling under applicable law We recently updated our Geographic location authentication systemsWhen you receive the request to allow your location, YOU MUST SELECT “ALLOW" If you disallow this permission, you will not be able to use the website.In addition, please utilize the following links for more information to troubleshoot any potential issues you may have.If you’re on a mobile device please utilize the following link:draftkings.com/lp/geofaqIf you’re on a [redacted] please utilize the following link:draftkings.com/lp/macgeofaqsIf you’re on a PC please utilize the following link:draftkings.com/lp/pcgeofaqs
The consumers withdrawal was processed by the merchant on January 26th Per our withdrawal policies, we request that the consumer wait business days for the funds to post within their bank accountIn almost all cases this is much sooner than business day's, however we have seen in rare cases it take up to the 8th business dayWe ask that the consumer wait until February 3rd to receive their fundsIf the consumer does not receive their funds by the 3rd, we will happily comply with any further mediation
We will be happy to help this customer, however, we will require a little more context surrounding the complaintOnce we have more information, we will be happy to help
The merchant is in communication directly with the consumer to resolve the matterIf the consumer would like to continue through the mediation process, we will be more than happy to comply