Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[I have forwarded the information attached to the email sent on Saturday, but I need some type of confirmation that it was receivedI have sent the same information almost every week since this began
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
There have been zero credits to my Debit card, and I have not received a check in the mail. It has been two months, and I haven't received a dime. I have emails that I have sent numerous times, and every single response was a auto response. I am serious DraftKings. I will pursue legal action, and this will cost you a whole lot more than a measly that you still owe me. The only transactions on my back statements are deposits to your company, none from your company to me. This is not going to go away, I will pursue this till the end. Your response even in this Revdex.com complaint is copy and paste. you just change numbers and names. Give me my money!Regards,
*** ***
While the consumer has rejected the initial reply from the merchant, the consumer now must contact their payment provider as this matter is now in mediation between the consumers merchant bank and merchants payment processorThe consumer filed a dispute (charge-back) for a transaction they authorized and our staff cannot assist as the consumer must contact their payment provider (issuing bank/credit card provider) on the status of the claim that they filed
Please see below- the customer was instructed on how to submit a withdrawal request through our customer support team: *** * Yesterday 10:pmGood Evening,In order to process a withdrawal you will need to add your full name and addressPlease go to "My Account" and scroll to the bottom of Account Information where you will see the saved addresses sectionOnce you add this information you will be able to submit a withdrawal to your ***.Please let us know if you experience issues finding this section and we can assist you further.Best,*** *Customer Experience Associate DraftKings Inc.*** Yesterday 08:pmI want to withdraw my balance $- it won't even let me request it by check please process my balance back to me either by check or ***i only have one *** account so send it back the way it went to youi am not out of jursidiction, I am in the same place that you allowed the deposit.My email for ***: *** or send by check.*** ***-----Original Message-----*** * Yesterday 07:pmHi ***,We are currently experiencing high service volumes at the momentIf you do not find the answer to your inquiry below, please reply directly to this email.QI am in a permitted jurisdiction, however, my account is showing as restricted?AYou are receiving this message due to your current geographic locationOur systems have determined that you are in a prohibited jurisdiction and once you have returned to a permitted jurisdiction of play, you will regain full site accessYou will not be able to deposit funds or enter contests while you are in a prohibited jurisdiction of play.If you believe you have received this message in error, please respond with your Reference NumberIf you have already provided your reference number, please use either our Android or IOS applications while we continue to validate your desktop IP address.QHow does the deposit bonus work? I deposited money but the funds were not matched?AYou can track your deposit bonus by going to the "My Account" page and look for the "Pending Bonus" section in the middle of the pageThe deposit bonus releases in increments of $for every Frequent Player Points (FPP's) you earnFPP's are earned when joining any paid contest on the siteYou cannot directly access your deposit bonusYou must release it $at a time by participating in our contests.QWhy can't I withdraw to my *** account?AYou can only withdraw to a *** account that you have previously used to depositIf your *** account is not associated with your DraftKings account, you will need to withdraw via Check at this timeIf you would like to withdraw via *** moving forward, we suggest you use *** for your next depositAfter you have used your *** to deposit, you will be able to withdraw to that *** account at anytime moving forward.QMy withdrawal has processed, however, not all of the funds are in my *** account or check?AAny withdrawal requests, after approved by DraftKings, will be credited back to the same credit card or method of payment (***, Gift Card) used to deposit funds on the Website dating back 3-months in chronological orderDraftKings will only release withdrawals to a different credit card or other payment method other than that which was used to make deposit(s) after the aggregate amount of such deposit(s) has already been released back to the credit card(s) or payment method(s) used for the deposit(s)**If you no longer have access to the payment methods used to deposit funds previously, please let our customer support team know prior to submitting your request!**QMy withdrawal has been processed, however, I no longer have the card(s) you refundedNow what?AAs long as you still have the same account number with that company the funds will appear on your new card in 2-business daysYour account number and card number are two separate entities and as long as the account number (again, not the CARD number) is the same, your funds will appear.Please also utilize our FAQ page (https://www.draftkings.com/help/faq ) for additional information that may assist youAgain, If you do not find the answer to your inquiry, please reply directly to this emailWe apologize for any inconvenience this may cause and thank you for playing on DraftKings!BrandonCustomer Experience Team Leader*** Yesterday 06:pmI want to withdraw my $balance please send me a check or use my *** account: ***it won't accept my emailUser Context Data: Visitor ID: *** Session ID: *** User Agent: *** *** ** *** *** *** *** *** *** ***
DraftKings does not control the delivery of checks through the ***All records indicate this check was sent to the address on file associated the consumers account
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
[The intial reason my account was cancelled was becasue I used two different cards to make purchases. One to open the account with my grandmothers card and twice with my credit card. The funds that need to be refunded should go back to the card it was taken from not what your company put on the account as the *** *** for the account. The purchase in the ammounts of $and $dollars should be returned to the card ending in *** where the funds came from. $is what I won from my first contest if im inelegible to recieve those funds then my entire account should be void and the inital $dollar fee from my grandmothers account should be returned to her for the void contest. You have records of all purchases and where they came from. The correct funds should be retured to the correct credit cards if not there would be no difference from me using multiple cards to fund my account especially when I provided my grandmothers information (picture id and credit card) as well as my own to verify that these are cards I have access to use! I can also provide
Thnak you
Regards,
*** ***
The consumer has failed to contact our support staff to inquire as to why their account has been closedThe consumer has taken no action of their own to resolve the matter with the merchant, however, the consumer's account is closed as they filed disputes with the payment provided for purchases
they authorized to their accountThe consumer now must contact their payment provider as this matter is now in mediation between the consumers merchant bank and merchants bank
Below you will find the exact transaction email our accounting department sent to you regarding your withdrawalPlease review it carefully as we refunded both your card on fileAny withdrawal requests, after approved by DraftKings, will be credited back to the same credit card or method of payment
(***, Gift Card) used to deposit funds on the Website dating back 3-months in chronological orderDraftKings will only release withdrawals to a different credit card or other payment method other than that which was used to make deposit(s) after the aggregate amount of such deposit(s) has already been released back to the credit card(s) or payment method(s) used for the deposit(s). "Hi ***,Your $DraftKings Withdrawal has been processed Please check your My Account page for details of how your request was processed.Your confirmation number is ***.Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via *** or Check as requested *** refunds will take 3-business days to show in your account Credit Card refunds will take 2-business days.How your withdrawal was fulfilled:- Refunded transactions totaling $to *** card ending in ***.Please let us know if you have any questions.Thanks,DraftKings Support"
We have created a withdrawal for the account balance of $to be sent to the customerIn order to continue play on DraftKings, we will require the customer verify their account
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Good morning,Again after 20+ inquiries, all of which they refuse and reject to communicate person-to-person, they ignore *** ***'s Fraud report and request for explanation of why there were two (2) account numbers being drawn from inside DraftKings They continue to demand that I drop my complaint and prove it to them in writingThe Bank requested I close the account immediately, monitor my credit and destroy my debit card, which I did This group is passive aggressive in how they have treated me as a customer Moreover, when fraud is suspected and a company is alerted to it by the Fraud Department of a major bank, most businesses would quickly act and respond to their paying customer This group has attempted to dismiss, accuse and intimidate me I have no interest in continuing to have an account with this company I hope to obtain the digital record of what they did with the funds and games they seized from meThe bank records of unauthorized "recurring" withdrawals (from within DraftKings) and additional the account number were not something they could keep from me When this group provides me with a full accounting of every transaction that occurred (after they froze me out of my account without warning), an explanation of the second account number and "recurring" unauthorized withdrawals, I will be satisfied (assuming there was no violation of law)
Regards,
*** ***
A refund request has been submitted on this customer's behalf for the amount of $(their remaining account balance) and with the confirmation code of ***The consumer will receive an email from our Accounting Department once the request has been approved and processed
later this afternoon
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***
Any withdrawal requests, after approved by DraftKings, will be credited back to the same credit card or method of payment (***, Gift Card) used to deposit funds on the Website dating back 3-months in chronological orderDraftKings will only release withdrawals to a different credit card or other
payment method other than that which was used to make deposit(s) after the aggregate amount of such deposit(s) has already been released back to the credit card(s) or payment method(s) used for the deposit(s). For example, you deposit $from a *** cardWith that $you enter a contest and win another $When you withdraw the full $75, $of it will go back to that same *** while the other $will go back to either a *** account or as a mail check.The consumer has had a total of three withdrawal requests processed by the merchantThe three confirmations the consumer received are below: To: ***From: DraftKings Subject: Withdrawal Request CompletedHi ***,Your $DraftKings Withdrawal has been processed Please check your My Account page for details of how your request was processed.Your confirmation number is ***.Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via *** or Check as requested *** refunds will take 3-business days to show in your account Credit Card refunds will take 2-business days.How your withdrawal was fulfilled:- Direct Pay $via Check to *** ***
*** *** ***
*** ** ***
***Please let us know if you have any questions.Thanks,DraftKings Support To: ***From: DraftKings Subject: Withdrawal Request CompletedHi ***,Your $DraftKings Withdrawal has been processed Please check your My Account page for details of how your request was processed.Your confirmation number is ***.Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via *** or Check as requested *** refunds will take 3-business days to show in your account Credit Card refunds will take 2-business days.How your withdrawal was fulfilled:- Direct Pay $via Check to *** ***
*** *** ***
*** ** ***
***Please let us know if you have any questions.Thanks,DraftKings SupportTo: ***From: DraftKings Subject: Withdrawal Request CompletedHi ***,Your $DraftKings Withdrawal has been processed Please check your My Account page for details of how your request was processed.Your confirmation number is ***.Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via *** or Check as requested *** refunds will take 3-business days to show in your account Credit Card refunds will take 2-business days.How your withdrawal was fulfilled:- Direct Pay $via Check to *** ***
*** *** ***
*** ** ***
***Please let us know if you have any questions.Thanks,DraftKings Support
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
These accusations are utterly and erroneous***requested to have his DraftKings account closed on August 25th, 2015at 11:51AM ESTWe abided by those wishes and we processed a withdrawal/refundrequest in the amount of $on August 25th at 6:00PM EST withthe confirmation code of
***For the refund that was processed it was refunded in 4transactions totaling $to *** card ending in This was relayed to*** numerous times via email*** will not see a lump sum of $242.00post back to his card, but rather individual transactions from DraftKingstotaling the aforementioned amountThere is no further action to be taken on this matter as theuser is clearly misguided in terms of how our refund policy works which isposted on three pages on the website*** was not only malicious towardsour associates, but was unwilling to cooperate or further understand how theproduct workedAgain, the user was refunded in full via transactionstotaling $to *** card ending in ***, with the confirmation code of ***on August 25th,
This consumer violated our Terms Of Use by funding their account with a payment source not registered in their name. Authorized Account Holder" is defined as the natural person years of age or older who is assigned to an e-mail address by an Internet access provider, on-line service
provider, or other organization (e.g., business, education institution, etc.) that is responsible for assigning e-mail addresses for the domain associated with the submitted e-mail address for registration on the WebsiteBy inputting a payment method to participate in real money contests, the Authorized Account Holder hereby affirms that the Authorized Account Holder is the lawful owner of the payment method account used to make any deposit(s) on the WebsiteIt shall be a violation of these Terms of Use for any Authorized Account Holder to submit payment using any payment method that is not owned by the Authorized Account Holder. We will be refunding the remaining $in this consumers account and they are not permitted to participate on DraftKings due to this violation
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I have not received an email from anybody at Draft Kings regarding this incident Furthermore, it would be hard to attach my Drivers License to an email I have never received I know Draft Kings has my email address because they send me contest information all the time I checked my inbox and spam and never received anything from *** Yes, I did request another withdrawal yesterday of $because the Draft Kings Administration cancelled my previous withdrawal request of $with no explanation Coincidentally, it was after the Revdex.com sent my complaint to them yesterday My email is *** If I had ***'s email I would gladly send a copy of my Drivers LicenseI find it interesting that when I withdrew $in ***uary, they didn't need my Drivers License I believe this to be nothing but a stall tactic, but would happily supply the license ]Please find my attached Drvers License*** from accounting apparently tried to send me an email yesterday requesting my license, but I never received the email, nor was it in my spam....The cable company even checked and it could not be foundPerhaps he had my email wrong, it's ***@4wbi.net,not.com.I'm trying to withdraw some money, and requested on Nov8th 2015, but the Administration cancelled it yesterday, so I requested a withdrawal of 4850.I cannot attach my license to an email from *** which I never receivedKindly forward this email to ***.Thanks, *** *** ***
Regards,
*** ***
In accordance with Indiana state regulations, the merchant must have appropriate "Know Your Customer" (KYC) checksIn short, this means that we as company are required to identify each user, and confirm that they meet our eligibility requirementsOnce the consumer completes the verification
process they will be permitted to play on the sitePlease note the consumer has access to their account, however they will not be able to deposit or play in contests until the verification process is complete
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
The consumer is mistaken by our offer. The promo code page only pops up the first time you visit our page and register, however, our First-Time Depositor promotion is currently the same as any of our affiliatesUpon your first deposit, you will receive our first time deposit bonus of 100% (up
to $600) and a Complimentary $Contest Entry TicketPromo codes are used for tracking purposes and all users receive the same offer upon their first deposit regardless if they use a promo code or not.Entering the promo code grants you a Free $Entry ticket (with your first deposit of $or more), which you then can parlay into a $ticket for entry into the *** Millionaire MakerYou are not credited with a $ticket for entering a promo code
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[I have forwarded the information attached to the email sent on Saturday, but I need some type of confirmation that it was receivedI have sent the same information almost every week since this began
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
There have been zero credits to my Debit card, and I have not received a check in the mail. It has been two months, and I haven't received a dime. I have emails that I have sent numerous times, and every single response was a auto response. I am serious DraftKings. I will pursue legal action, and this will cost you a whole lot more than a measly that you still owe me. The only transactions on my back statements are deposits to your company, none from your company to me. This is not going to go away, I will pursue this till the end. Your response even in this Revdex.com complaint is copy and paste. you just change numbers and names. Give me my money!Regards,
*** ***
While the consumer has rejected the initial reply from the merchant, the consumer now must contact their payment provider as this matter is now in mediation between the consumers merchant bank and merchants payment processorThe consumer filed a dispute (charge-back) for a transaction they authorized and our staff cannot assist as the consumer must contact their payment provider (issuing bank/credit card provider) on the status of the claim that they filed
Please see below- the customer was instructed on how to submit a withdrawal request through our customer support team: *** * Yesterday 10:pmGood Evening,In order to process a withdrawal you will need to add your full name and addressPlease go to "My Account" and scroll to the bottom of Account Information where you will see the saved addresses sectionOnce you add this information you will be able to submit a withdrawal to your ***.Please let us know if you experience issues finding this section and we can assist you further.Best,*** *Customer Experience Associate DraftKings Inc.*** Yesterday 08:pmI want to withdraw my balance $- it won't even let me request it by check please process my balance back to me either by check or ***i only have one *** account so send it back the way it went to youi am not out of jursidiction, I am in the same place that you allowed the deposit.My email for ***: *** or send by check.*** ***-----Original Message-----*** * Yesterday 07:pmHi ***,We are currently experiencing high service volumes at the momentIf you do not find the answer to your inquiry below, please reply directly to this email.QI am in a permitted jurisdiction, however, my account is showing as restricted?AYou are receiving this message due to your current geographic locationOur systems have determined that you are in a prohibited jurisdiction and once you have returned to a permitted jurisdiction of play, you will regain full site accessYou will not be able to deposit funds or enter contests while you are in a prohibited jurisdiction of play.If you believe you have received this message in error, please respond with your Reference NumberIf you have already provided your reference number, please use either our Android or IOS applications while we continue to validate your desktop IP address.QHow does the deposit bonus work? I deposited money but the funds were not matched?AYou can track your deposit bonus by going to the "My Account" page and look for the "Pending Bonus" section in the middle of the pageThe deposit bonus releases in increments of $for every Frequent Player Points (FPP's) you earnFPP's are earned when joining any paid contest on the siteYou cannot directly access your deposit bonusYou must release it $at a time by participating in our contests.QWhy can't I withdraw to my *** account?AYou can only withdraw to a *** account that you have previously used to depositIf your *** account is not associated with your DraftKings account, you will need to withdraw via Check at this timeIf you would like to withdraw via *** moving forward, we suggest you use *** for your next depositAfter you have used your *** to deposit, you will be able to withdraw to that *** account at anytime moving forward.QMy withdrawal has processed, however, not all of the funds are in my *** account or check?AAny withdrawal requests, after approved by DraftKings, will be credited back to the same credit card or method of payment (***, Gift Card) used to deposit funds on the Website dating back 3-months in chronological orderDraftKings will only release withdrawals to a different credit card or other payment method other than that which was used to make deposit(s) after the aggregate amount of such deposit(s) has already been released back to the credit card(s) or payment method(s) used for the deposit(s)**If you no longer have access to the payment methods used to deposit funds previously, please let our customer support team know prior to submitting your request!**QMy withdrawal has been processed, however, I no longer have the card(s) you refundedNow what?AAs long as you still have the same account number with that company the funds will appear on your new card in 2-business daysYour account number and card number are two separate entities and as long as the account number (again, not the CARD number) is the same, your funds will appear.Please also utilize our FAQ page (https://www.draftkings.com/help/faq ) for additional information that may assist youAgain, If you do not find the answer to your inquiry, please reply directly to this emailWe apologize for any inconvenience this may cause and thank you for playing on DraftKings!BrandonCustomer Experience Team Leader*** Yesterday 06:pmI want to withdraw my $balance please send me a check or use my *** account: ***it won't accept my emailUser Context Data: Visitor ID: *** Session ID: *** User Agent: *** *** ** *** *** *** *** *** *** ***
DraftKings does not control the delivery of checks through the ***All records indicate this check was sent to the address on file associated the consumers account
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
[The intial reason my account was cancelled was becasue I used two different cards to make purchases. One to open the account with my grandmothers card and twice with my credit card. The funds that need to be refunded should go back to the card it was taken from not what your company put on the account as the *** *** for the account. The purchase in the ammounts of $and $dollars should be returned to the card ending in *** where the funds came from. $is what I won from my first contest if im inelegible to recieve those funds then my entire account should be void and the inital $dollar fee from my grandmothers account should be returned to her for the void contest. You have records of all purchases and where they came from. The correct funds should be retured to the correct credit cards if not there would be no difference from me using multiple cards to fund my account especially when I provided my grandmothers information (picture id and credit card) as well as my own to verify that these are cards I have access to use! I can also provide
Thnak you
Regards,
*** ***
The consumer has failed to contact our support staff to inquire as to why their account has been closedThe consumer has taken no action of their own to resolve the matter with the merchant, however, the consumer's account is closed as they filed disputes with the payment provided for purchases
they authorized to their accountThe consumer now must contact their payment provider as this matter is now in mediation between the consumers merchant bank and merchants bank
Below you will find the exact transaction email our accounting department sent to you regarding your withdrawalPlease review it carefully as we refunded both your card on fileAny withdrawal requests, after approved by DraftKings, will be credited back to the same credit card or method of payment
(***, Gift Card) used to deposit funds on the Website dating back 3-months in chronological orderDraftKings will only release withdrawals to a different credit card or other payment method other than that which was used to make deposit(s) after the aggregate amount of such deposit(s) has already been released back to the credit card(s) or payment method(s) used for the deposit(s). "Hi ***,Your $DraftKings Withdrawal has been processed Please check your My Account page for details of how your request was processed.Your confirmation number is ***.Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via *** or Check as requested *** refunds will take 3-business days to show in your account Credit Card refunds will take 2-business days.How your withdrawal was fulfilled:- Refunded transactions totaling $to *** card ending in ***.Please let us know if you have any questions.Thanks,DraftKings Support"
We have created a withdrawal for the account balance of $to be sent to the customerIn order to continue play on DraftKings, we will require the customer verify their account
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Good morning,Again after 20+ inquiries, all of which they refuse and reject to communicate person-to-person, they ignore *** ***'s Fraud report and request for explanation of why there were two (2) account numbers being drawn from inside DraftKings They continue to demand that I drop my complaint and prove it to them in writingThe Bank requested I close the account immediately, monitor my credit and destroy my debit card, which I did This group is passive aggressive in how they have treated me as a customer Moreover, when fraud is suspected and a company is alerted to it by the Fraud Department of a major bank, most businesses would quickly act and respond to their paying customer This group has attempted to dismiss, accuse and intimidate me I have no interest in continuing to have an account with this company I hope to obtain the digital record of what they did with the funds and games they seized from meThe bank records of unauthorized "recurring" withdrawals (from within DraftKings) and additional the account number were not something they could keep from me When this group provides me with a full accounting of every transaction that occurred (after they froze me out of my account without warning), an explanation of the second account number and "recurring" unauthorized withdrawals, I will be satisfied (assuming there was no violation of law)
Regards,
*** ***
A refund request has been submitted on this customer's behalf for the amount of $(their remaining account balance) and with the confirmation code of ***The consumer will receive an email from our Accounting Department once the request has been approved and processed
later this afternoon
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***
Any withdrawal requests, after approved by DraftKings, will be credited back to the same credit card or method of payment (***, Gift Card) used to deposit funds on the Website dating back 3-months in chronological orderDraftKings will only release withdrawals to a different credit card or other
payment method other than that which was used to make deposit(s) after the aggregate amount of such deposit(s) has already been released back to the credit card(s) or payment method(s) used for the deposit(s). For example, you deposit $from a *** cardWith that $you enter a contest and win another $When you withdraw the full $75, $of it will go back to that same *** while the other $will go back to either a *** account or as a mail check.The consumer has had a total of three withdrawal requests processed by the merchantThe three confirmations the consumer received are below: To: ***From: DraftKings Subject: Withdrawal Request CompletedHi ***,Your $DraftKings Withdrawal has been processed Please check your My Account page for details of how your request was processed.Your confirmation number is ***.Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via *** or Check as requested *** refunds will take 3-business days to show in your account Credit Card refunds will take 2-business days.How your withdrawal was fulfilled:- Direct Pay $via Check to *** ***
*** *** ***
*** ** ***
***Please let us know if you have any questions.Thanks,DraftKings Support To: ***From: DraftKings Subject: Withdrawal Request CompletedHi ***,Your $DraftKings Withdrawal has been processed Please check your My Account page for details of how your request was processed.Your confirmation number is ***.Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via *** or Check as requested *** refunds will take 3-business days to show in your account Credit Card refunds will take 2-business days.How your withdrawal was fulfilled:- Direct Pay $via Check to *** ***
*** *** ***
*** ** ***
***Please let us know if you have any questions.Thanks,DraftKings SupportTo: ***From: DraftKings Subject: Withdrawal Request CompletedHi ***,Your $DraftKings Withdrawal has been processed Please check your My Account page for details of how your request was processed.Your confirmation number is ***.Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via *** or Check as requested *** refunds will take 3-business days to show in your account Credit Card refunds will take 2-business days.How your withdrawal was fulfilled:- Direct Pay $via Check to *** ***
*** *** ***
*** ** ***
***Please let us know if you have any questions.Thanks,DraftKings Support
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
These accusations are utterly and erroneous***requested to have his DraftKings account closed on August 25th, 2015at 11:51AM ESTWe abided by those wishes and we processed a withdrawal/refundrequest in the amount of $on August 25th at 6:00PM EST withthe confirmation code of
***For the refund that was processed it was refunded in 4transactions totaling $to *** card ending in This was relayed to*** numerous times via email*** will not see a lump sum of $242.00post back to his card, but rather individual transactions from DraftKingstotaling the aforementioned amountThere is no further action to be taken on this matter as theuser is clearly misguided in terms of how our refund policy works which isposted on three pages on the website*** was not only malicious towardsour associates, but was unwilling to cooperate or further understand how theproduct workedAgain, the user was refunded in full via transactionstotaling $to *** card ending in ***, with the confirmation code of ***on August 25th,
This consumer violated our Terms Of Use by funding their account with a payment source not registered in their name. Authorized Account Holder" is defined as the natural person years of age or older who is assigned to an e-mail address by an Internet access provider, on-line service
provider, or other organization (e.g., business, education institution, etc.) that is responsible for assigning e-mail addresses for the domain associated with the submitted e-mail address for registration on the WebsiteBy inputting a payment method to participate in real money contests, the Authorized Account Holder hereby affirms that the Authorized Account Holder is the lawful owner of the payment method account used to make any deposit(s) on the WebsiteIt shall be a violation of these Terms of Use for any Authorized Account Holder to submit payment using any payment method that is not owned by the Authorized Account Holder. We will be refunding the remaining $in this consumers account and they are not permitted to participate on DraftKings due to this violation
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I have not received an email from anybody at Draft Kings regarding this incident Furthermore, it would be hard to attach my Drivers License to an email I have never received I know Draft Kings has my email address because they send me contest information all the time I checked my inbox and spam and never received anything from *** Yes, I did request another withdrawal yesterday of $because the Draft Kings Administration cancelled my previous withdrawal request of $with no explanation Coincidentally, it was after the Revdex.com sent my complaint to them yesterday My email is *** If I had ***'s email I would gladly send a copy of my Drivers LicenseI find it interesting that when I withdrew $in ***uary, they didn't need my Drivers License I believe this to be nothing but a stall tactic, but would happily supply the license ]Please find my attached Drvers License*** from accounting apparently tried to send me an email yesterday requesting my license, but I never received the email, nor was it in my spam....The cable company even checked and it could not be foundPerhaps he had my email wrong, it's ***@4wbi.net,not.com.I'm trying to withdraw some money, and requested on Nov8th 2015, but the Administration cancelled it yesterday, so I requested a withdrawal of 4850.I cannot attach my license to an email from *** which I never receivedKindly forward this email to ***.Thanks, *** *** ***
Regards,
*** ***
In accordance with Indiana state regulations, the merchant must have appropriate "Know Your Customer" (KYC) checksIn short, this means that we as company are required to identify each user, and confirm that they meet our eligibility requirementsOnce the consumer completes the verification
process they will be permitted to play on the sitePlease note the consumer has access to their account, however they will not be able to deposit or play in contests until the verification process is complete
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
The consumer is mistaken by our offer. The promo code page only pops up the first time you visit our page and register, however, our First-Time Depositor promotion is currently the same as any of our affiliatesUpon your first deposit, you will receive our first time deposit bonus of 100% (up
to $600) and a Complimentary $Contest Entry TicketPromo codes are used for tracking purposes and all users receive the same offer upon their first deposit regardless if they use a promo code or not.Entering the promo code grants you a Free $Entry ticket (with your first deposit of $or more), which you then can parlay into a $ticket for entry into the *** Millionaire MakerYou are not credited with a $ticket for entering a promo code