DraftKings, Inc.

We understand that having players in an NBA game that was postponed is an unfortunate situation that does not create the DraftKings experience you were hoping for We know that being negatively affected by the postponement is frustratingWe extended an invitation for the customer to play in a free $10,free coll contest, as well as refunded the commissions for the affected entries which we feel is a amicable resolution

The promo code page only pops up the first time you visit our page and register, however, our First-Time Depositor promotion is currently the same as any of our affiliatesUpon your first deposit, you will receive our first time deposit bonus of 100% (up to $600) and a Complimentary $Contest Entry TicketPromo codes are used for tracking purposes and all users receive the same offer upon their first deposit regardless if they use a promo code or not.Entering the promo code grants you a Free $Entry ticket (with your first deposit of $or more), which you then can parlay into a $ticket for entry into the [redacted] Millionaire MakerYou are not credited with a $ticket for entering a promo codePromotional deposits, credits, and other bonuses may not be withdrawn from a DraftKings account unless appropriate terms of the promotion are achieved first by the user

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I sent an email to [email protected] yesterday I do not have the email from [redacted] in Accounting I attached a copy of my Drivers License along with the incident number, and asked them to forward to *** I even had my cable company check to see if I received an email from [redacted] regarding the incident, I did not, nor was it in my spam I have to date not received any responses from my emails to "[email protected]", nor from anybody at Draft Kings The only responses I receive are through the Revdex.com I would be happy to fax a copy of my license if you provide a number I've never had this problem with previous large withdrawals, but have now supplied you with the requested information via your "support" emailRegards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I contacted Revdex.com in september to resolve an issue with this companyThey agreed through Revdex.com to refund my money and resolve this issueIt has been a month later and I have heard no word from draftkings or received the refund they promised Regards, [redacted]

The confirmation code provided to the consumer is not applicable for tracking purposesAs it has been nearly three months of the check not being delivered, we have issued a stop-payment on the outstanding check and have issued a $credit to the customers DraftKings accountThe consumer can withdraw those funds or use them as they pleaseIf they intend to withdraw the funds, please do so via [redacted] and not by check to avoid complications with their PO Box

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

The consumer received the following withdrawal confirmation email on 12/03/15 To: [redacted] From: DraftKings <[email protected]>Subject: Withdrawal Request CompletedHi [redacted] ,Your $12,824.75 DraftKings Withdrawal has been processed. Please check your My Account page for details of how your request was processed.Your confirmation number is [redacted] .Also note that our policy on withdrawals is to first refund you back through your original payment source, and then to transfer the additional balance owed to you via [redacted] or Check as requested. [redacted] refunds will take 3-5 business days to show in your account. Credit Card refunds will take 2-7 business days.How your withdrawal was fulfilled:- Refunded 12 transactions totaling $97.00 to [redacted] card ending in ***.- Direct Pay $12,727.75 via Check to [redacted] [redacted] [redacted] [redacted] [redacted] Please let us know if you have any questions.Thanks,DraftKings Support

This matter has been resolved between the consumer and merchantThe consumer's request was processed on 12/02/05:17pm with the confirmation code of [redacted]

Contrary to what the consumer believes, he did insert the incorrect [redacted] email upon their withdrawal request. DraftKings does not manually submit withdrawal requests for users whom request a withdrawal and the consumer is responsible for submitting the proper address. This dispute can closed as [redacted] as returned the $1,000.00 to the consumers account. The consumer can confirm this and DraftKings is happy to provide any documentation needed to validated the claim as well.

What DraftKings responds to is not trueThey refunded only $back to my credit card and charged another $to it on Aug 25th, Why did they charge my account when I closed my accountThey are lying Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I should of been in at least top place but a lot of those spots were not given to players why are you skipping winning ranking positions does nobody win those positions for example 3nd place to 22nd place just skipped that's not even possibleAll games I speak about are done and numbers already tallied up I should be given the money I should of won if you didn't skip winning ranking positions Regards, [redacted] ***

We appreciate the feedback in regards to our policies and how they can be best handled in the future, within our regulatory obligationAs a final make-good, we are willing to provide the customer with DK Dollars which can be used for play on the site but is non-withdrawablePlease let us know if this resolution is satisfactory

At time of offer, the consumer was unable to provide the support staff with specifics of the offer he received, therefore he was not offered a free contestIf the consumer can provide documentation of the offer, the merchant will happily honor the promotion or work for a resolution

The communication has been completed by the merchant and the consumerThe consumer has already been refunded the requested amountThere will be no further action taking by the merchantIf the consumer would like the mediation process to continue, we will be more than happy to comply

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI would also like to ask that DraftKins do some investigation into their systemAs stated before, I have sent a total of emails providing them my identification, and they clearly aren't receiving those emailsIf this is not resolved, and I have not received my check by the end of next week, I will be calling the Massachusetts [redacted] Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I will restate for the record once again that I never violated the terms of use at Draftkings Inc and am rightfully owed the remaining balance in my accountThe email correspondence supplied by Draftkings Incshows and proves the following: 1) Draftkings never demonstrated or showed such evidence to prove I was in violation of any terms of useThe reason being, there was no evidence because I participated well within the terms of use.2) Draftkings created fictitious suspicions, of my opponent's and I's participation, in order to withhold all my rightfully won winnings.................I can assure the Revdex.com that I participated no differently from any of Draftkings hundreds of thousands of users who are well within the terms of use.3) Draftkings Inc accuses my opponents of being "Dummies" due to their submitted lineups, thus claiming them and myself to be in violation of terms of use............I can supply statements, from my referrals/opponents that will swear they submitted lineups in which they thought capable of winningThey will also admit to being extremely inexperienced in playing Daily Fantasy Sports, but they wanted to give it a tryThey will also swear on being completely offended by Draftkings Incfor incenuating they not only were "Dummies" but accusing them of wrongdoing as well 4) Draftkings purposely ignored and withheld all of my account's information, that I requested numerous times, in order to keep me from proving every transaction made was well within Draftkings Incterms of useThe facts are Draftkings Incis a Fantasy Gambling site, whose operating under the UIGEA Gambling Act that states playing daily fantasy sports is considered legal because its deemed to be a game of SKILL and not a game of chanceIt is that same act, that Draftkings Inc is operating under, to be in violation themselves under the federal law My opponents had no experience whatsoever, extremely limited skill level and they participated and lost fairly and withing not only Draftkings Incs terms of use, but the UIGEA Gambling Act 2006, as well.Ultimately, Draftkings Incis using my opponents zero skill level, as a suspicious reason to accuse myself and I'm sure countless other Draftkings users, of fraud and violation of their terms of useDraftkings Inc's own terminology in it's terms of use, is not only extremely confusing to the average user, but it's wording allows Draftkings Incto withhold any/all funds from players based on unproven suspicions, which would be very similiar to a [redacted] SchemeIn the past year, the UIGEA Gambling Act has been under heavy scrutiny and challenged in courtsDftaftkings Incthemselves are under investigation by the FBI for possible violating insider trading lawsWhile being investigated, in the past months, Draftkings Incwas proven to be in violation of federal and state laws by the New York State's Attorney GeneralNumerous lawsuits have been filed against Draftkings Incand are either pending or cases have been settled or wonStates have banned Draftkings Incfrom operating in I am rightfully owed well over $by Draftkings Inc and I don't know how many others or how much other money is owed to past players of Draftkings IncI've reached out to the Revdex.com for help in recovering my rightfully owed moneyFurthermore, I ask the Revdex.com themselves to open an investigation into the daily operations of Draftkings Inc The consumers need to be warned and protected from situations like I'm in, where I paid money to play, I won money and Draftkings Increfuses to pay based on accusations and fictitious scenariosWhat Draftkings Incis ultimately doing is accepting bets/money to enter their leagues, with heavy risk they won't pay winners because their opponents weren't educated or skilled enoughMy resolution is still to get the $or more, that's rightfully owed to meI look forward to hearing back as soon as possible from the Revdex.com Regards, [redacted] ***

Please review the following correspondence between the consumer and merchant: [redacted] * Nov 30 10:47 amHi ***,Since it appears your charge back claim was settled in your favor, we will be banning your account and returning your account balance ($387.24) minus the $75 [redacted] has... already returned to you.Please be on the lookout for your confirmation e-mail in the coming 12-24 hours and please refrain from creating additional accounts on DraftKings as these will not be permitted to play on DraftKings.If you have any questions regarding your withdraw once you receive your e-mail, please let me know.Regards, [redacted] *Customer Experience Associate DraftKings Inc. [redacted] * Nov 30 10:11 amwaiting for [redacted] Nov 30 09:33 amWhy are refusing my emails and what have you done with money? Has my identity been compromised? You are by law required to inform me if it has and you were provided notice of multiple account numbers discovered by [redacted] weeks ago.Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized? [redacted] On Sun, Nov 29, 2015 at 6:06 PM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: Why are refusing my emails and what have you done with money? Has my identity been compromised? You are by law required to inform me if it has and you were provided notice of multiple account numbers discovered by [redacted] weeks ago.Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized? [redacted] On Sun, Nov 29, 2015 at 5:48 PM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized? [redacted] ...On Sat, Nov 28, 2015 at 1:27 PM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized? [redacted] ...On Sat, Nov 28, 2015 at 8:37 AM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized? [redacted] On Sat, Nov 28, 2015 at 7:58 AM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized? [redacted] On Wed, Nov 25, 2015 at 10:00 PM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: Why does my financial institution have two (2) accounts under my name when only has been opened by me? How are you protecting my privacy and my identity? Where are my funds that you illegally seized?I have now filed complaints with multiple Attorney Generals and will move to file in Small Claims in Boston next. In addition I will pursue Legal representation.On Wed, Nov 25, 2015 at 9:47 PM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: Attorney General of [redacted] contacted and informed. I requested they begin an investigation. Next up Massachusetts.On Tue, Nov 24, 2015 at 4:35 PM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...*** Nov 29 07:25 pmAre there any further details we can provide? [redacted] Nov 29 07:07 pmWhy are refusing my emails and what have you done with money? Has my identity been compromised? You are by law required to inform me if it has and you were provided notice of multiple account numbers discovered by [redacted] weeks ago.Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized? [redacted] On Sun, Nov 29, 2015 at 5:48 PM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized? [redacted] ...On Sat, Nov 28, 2015 at 1:27 PM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized? [redacted] ...On Sat, Nov 28, 2015 at 8:37 AM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized? [redacted] On Sat, Nov 28, 2015 at 7:58 AM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized? [redacted] On Wed, Nov 25, 2015 at 10:00 PM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: Why does my financial institution have two (2) accounts under my name when only has been opened by me? How are you protecting my privacy and my identity? Where are my funds that you illegally seized?I have now filed complaints with multiple Attorney Generals and will move to file in Small Claims in Boston next. In addition I will pursue Legal representation.On Wed, Nov 25, 2015 at 9:47 PM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: Attorney General of [redacted] contacted and informed. I requested they begin an investigation. Next up Massachusetts.On Tue, Nov 24, 2015 at 4:35 PM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ... [redacted] * Nov 29 06:54 pm [redacted] - Any further information on this.. [redacted] Nov 29 06:48 pmWhy have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized? [redacted] ...On Sat, Nov 28, 2015 at 1:27 PM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized? [redacted] ...On Sat, Nov 28, 2015 at 8:37 AM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized? [redacted] On Sat, Nov 28, 2015 at 7:58 AM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized? [redacted] On Wed, Nov 25, 2015 at 10:00 PM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: Why does my financial institution have two (2) accounts under my name when only has been opened by me? How are you protecting my privacy and my identity? Where are my funds that you illegally seized?I have now filed complaints with multiple Attorney Generals and will move to file in Small Claims in Boston next. In addition I will pursue Legal representation.On Wed, Nov 25, 2015 at 9:47 PM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: Attorney General of [redacted] contacted and informed. I requested they begin an investigation. Next up Massachusetts.On Tue, Nov 24, 2015 at 4:35 PM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ... [redacted] Nov 28 02:28 pmWhy have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized? [redacted] ...On Sat, Nov 28, 2015 at 8:37 AM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized? [redacted] On Sat, Nov 28, 2015 at 7:58 AM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized? [redacted] On Wed, Nov 25, 2015 at 10:00 PM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: Why does my financial institution have two (2) accounts under my name when only has been opened by me? How are you protecting my privacy and my identity? Where are my funds that you illegally seized?I have now filed complaints with multiple Attorney Generals and will move to file in Small Claims in Boston next. In addition I will pursue Legal representation.On Wed, Nov 25, 2015 at 9:47 PM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: Attorney General of [redacted] contacted and informed. I requested they begin an investigation. Next up Massachusetts.On Tue, Nov 24, 2015 at 4:35 PM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ... [redacted] Nov 28 09:38 amWhy have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized? [redacted] On Sat, Nov 28, 2015 at 7:58 AM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: Why have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized? [redacted] On Wed, Nov 25, 2015 at 10:00 PM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: Why does my financial institution have two (2) accounts under my name when only has been opened by me? How are you protecting my privacy and my identity? Where are my funds that you illegally seized?I have now filed complaints with multiple Attorney Generals and will move to file in Small Claims in Boston next. In addition I will pursue Legal representation.On Wed, Nov 25, 2015 at 9:47 PM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: Attorney General of [redacted] contacted and informed. I requested they begin an investigation. Next up Massachusetts.On Tue, Nov 24, 2015 at 4:35 PM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ... [redacted] Nov 28 08:58 amWhy have refused to answer the question regarding two (2) account numbers?At this point I demand you close my account, refund all monies in full and never withdraw money from my bank again. I want a full accounting of the hundreds of dollars in games and the unused ticket, including the partially played games.When will I receive the money you seized? [redacted] On Wed, Nov 25, 2015 at 10:00 PM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: Why does my financial institution have two (2) accounts under my name when only has been opened by me? How are you protecting my privacy and my identity? Where are my funds that you illegally seized?I have now filed complaints with multiple Attorney Generals and will move to file in Small Claims in Boston next. In addition I will pursue Legal representation.On Wed, Nov 25, 2015 at 9:47 PM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: Attorney General of [redacted] contacted and informed. I requested they begin an investigation. Next up Massachusetts.On Tue, Nov 24, 2015 at 4:35 PM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ... [redacted] Nov 25 11:00 pmWhy does my financial institution have two (2) accounts under my name when only has been opened by me? How are you protecting my privacy and my identity? Where are my funds that you illegally seized?I have now filed complaints with multiple Attorney Generals and will move to file in Small Claims in Boston next. In addition I will pursue Legal representation.On Wed, Nov 25, 2015 at 9:47 PM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: Attorney General of [redacted] contacted and informed. I requested they begin an investigation. Next up Massachusetts.On Tue, Nov 24, 2015 at 4:35 PM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ... [redacted] Nov 25 10:47 pmAttorney General of [redacted] contacted and informed. I requested they begin an investigation. Next up Massachusetts.On Tue, Nov 24, 2015 at 4:35 PM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ... [redacted] Nov 25 10:33 pmFor as long you people continue to ignore my questions regarding the security of my account and my bank drafts, I will continue to send you emails.Next up I will file in Small Claims in Boston. I will also seek to file criminal charges in Boston and contact the Attorney General in both Boston and ***.You people are beyond unprofessional.On Tue, Nov 24, 2015 at 4:35 PM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ... [redacted] Nov 25 10:30 pmWhy does [redacted] show I have two account numbers where funds are being deposited into your company? Why did you seize my funds and "ban" me? First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...On Tue, Nov 24, 2015 at 4:35 PM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ... [redacted] Nov 25 06:28 pmFirst of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...On Wed, Nov 25, 2015 at 5:28 PM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: Why do I have two (2) account numbers with you if I only opened one account?On Wed, Nov 25, 2015 at 12:26 PM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: Why do I have two (2) account numbers with you if I only opened one account?On Wed, Nov 25, 2015 at 7:26 AM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...On Tue, Nov 24, 2015 at 3:23 PM, DraftKings Support <[email protected]<mailto:[email protected]>> wrote:On Tue, Nov 24, 2015 at 4:35 PM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ... [redacted] Nov 25 06:28 pmWhy do I have two (2) account numbers with you if I only opened one account?On Wed, Nov 25, 2015 at 12:26 PM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: Why do I have two (2) account numbers with you if I only opened one account?On Wed, Nov 25, 2015 at 7:26 AM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...On Tue, Nov 24, 2015 at 3:23 PM, DraftKings Support <[email protected]<mailto:[email protected]>> wrote:On Tue, Nov 24, 2015 at 4:35 PM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ... [redacted] Nov 25 01:26 pmWhy do I have two (2) account numbers with you if I only opened one account?On Wed, Nov 25, 2015 at 7:26 AM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...On Tue, Nov 24, 2015 at 3:23 PM, DraftKings Support <[email protected]<mailto:[email protected]>> wrote:On Tue, Nov 24, 2015 at 4:35 PM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ... [redacted] Nov 25 08:27 amFirst of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ...On Tue, Nov 24, 2015 at 3:23 PM, DraftKings Support <[email protected]<mailto:[email protected]>> wrote:On Tue, Nov 24, 2015 at 4:35 PM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: First of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ... [redacted] Nov 24 05:35 pmFirst of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? ... [redacted] Nov 24 04:31 pmFirst of all the account number referenced on the letter by [redacted] is the correct account number. The account number ending in [redacted] is a checking account number linked to the debit card [redacted] (which has since been cancelled and replaced due to the bank fearing identity theft). If you had made any effort to contact the bank or engage you would known that.What do you mean it is not for the same claim? I open ONE claim to stop "recurring" drafts. Because the last "recurring" draft was $75 it was stopped. I never showed any deposit into my account for that amount.What do you mean this isn't for the same claim? You have refused to answer over 10 inquiries as to why I have two account numbers? My fear is someone has my identity. Why won't you answer that question? [redacted] * Nov 24 04:23 pmHi ***,The open charge back claim on your account at the moment is a $75 charge from your card [redacted] on November 14, 2015.The notice of the claim you provided from us is not the same card number or claim.Further, we do not have a phone line for customer related ***ers. We receive a very high volume of inquires per day and the most efficient way to address all of them is via email. Phone support, would hinder our ability to fully address all inquiries received on a given day.I apologize for the inconvenience, however until the aforementioned charges have been dropped against DraftKings, your account will remain in the banned state.Best, [redacted] *Customer Experience Associate DraftKings Inc. [redacted] Nov 24 04:20 pmI DON'T UNDERSTAND. Why will you not contact me by phone? I stopped "recurring drafts" because they were not authorized. There is a difference between me depositing money from my connected bank account and recurring deposits. Are you telling me that I withdrew $75 and used it, then filed a claim that shorted the account $75? What exactly is going on?Why does [redacted] state that I have two (2) account numbers with Draft Kings?You banned me without notice. You refused to answer your Customer Service phone number. You refuse to give me access to my account and you have not explained what it is you are demanding on me now. First it was drop the claim and prove it. I did that WHAT IS THAT YOU WANT FROM ME before giving me access to my account the money you have seized from me? [redacted] * Nov 24 04:10 pmHi ***,After hearing from our Risk Management team, it appears that the charge back claim in question is a $75 charge from your card [redacted] on November 14, 2015.Since this charge has not yet been dropped, we will not be able to re-open your account or look into reinstating its use.Please let us know once these charges have been dropped so we can get confirmation from our merchant bank.Best, [redacted] *Customer Experience Associate DraftKings Inc. [redacted] Nov 24 04:08 pmChargeback has not been reversed. He disputed a $75 deposit from Nov. 14 on cc ***.*** Nov 24 02:54 pmCb check [redacted] Nov 24 02:29 pmAttached is the documentation you demanded of me. When will I have access to my account and my funds? What is the status of the games you locked me out of Sunday & Monday? Why do I have two account numbers? Whaty did you do with my money and where is the accounting of it? [redacted] [redacted] WF Draft Kin...pdf* Nov 24 11:45 amCB Update, please.*** Nov 24 11:45 amGood Afternoon,We have forwarded this to our Risk Management team and we will reach back out to you once we've received an update regarding this [redacted] .Best,***Customer Experience Associate DraftKings Inc. [redacted] Nov 24 11:44 amWhy are you not responding? Where is the money you seized from me?*** Nov 24 09:19 amCb check [redacted] Nov 24 09:18 amWhat is the status of my account? Why did Monday pass without contact from you risk people? [redacted] Nov 23 11:49 amIf I am not contacted by your Risk people today I will pursue this legally starting with the [redacted] Attorney General's office. [redacted] Nov 23 10:10 amWhen is someone going to contact me and settle my account? When do I get access to my account and my funds? [redacted] Nov 22 12:59 pmThen WHY does [redacted] give two account numbers for deposit? Again, why are there two account numbers? [redacted] * Nov 22 12:55 pmHave we received any confirmation?Thanks! [redacted] * Nov 22 12:54 pmHi ***,As previously mentioned, it is not possible for a user to fund multiple accounts on DraftKings using the same deposit source. Once a deposit source is used on one account, that source locks to that account and cannot be used to fund any other accounts. If a user tried to use the same card on another account, there would be a restriction preventing this from happening. Once I have heard back from our Risk Management Department regarding your claim, I will reach back out to you with details.Best,***Customer Experience Associate DraftKings Inc. [redacted] Nov 22 12:44 pmWhy are you not responding to my inquiry regarding 2 account numbers?You banned me, accused me of wrongdoing, refused to give access to my games while others have the ability to manage their games. Moreover, if 2 account numbers could be that my identity and bank information has been potentially comprised, you have have done nothing to alert me or communicate with me about it.On Nov 22, 2015 9:45 AM, " [redacted] G" < [redacted] <mailto: [redacted] >> wrote:Why are there are there 2 account numbers under my name? Is this common or is there a possibility my identity was stolen off your servers?On Nov 22, 2015 8:56 AM, " [redacted] G" < [redacted] <mailto: [redacted] >> wrote: I don't understand your response. [redacted] gave me two (2) Draft Kings funds are being deposited into: [redacted] <tel: [redacted] > & [redacted] <tel: [redacted] >. Why would I have two accounts? My concern is obvious if I only and had one account with Draft Kings? [redacted] Nov 22 10:45 amWhy are there are there 2 account numbers under my name? Is this common or is there a possibility my identity was stolen off your servers?On Nov 22, 2015 8:56 AM, " [redacted] G" < [redacted] <mailto: [redacted] >> wrote: I don't understand your response. [redacted] gave me two (2) Draft Kings funds are being deposited into: [redacted] <tel: [redacted] > & [redacted] <tel: [redacted] >. Why would I have two accounts? My concern is obvious if I only and had one account with Draft Kings? [redacted] Nov 22 09:56 amI don't understand your response. [redacted] gave me two (2) Draft Kings funds are being deposited into: [redacted] & [redacted] . Why would I have two accounts? My concern is obvious if I only and had one account with Draft Kings? [redacted] * Nov 22 09:53 amHi ***,Once a card is used on an account on DraftKings, it locks into place and is not able to be used by any other account on the site.I apologize for the inconvenience, however there is no reason that you would be able to fund two accounts using the same card on DraftKings.Thanks for your patience while I wait on word from our Risk Management team regarding this dispute.Best, [redacted] *Customer Experience Associate DraftKings Inc. [redacted] Nov 22 09:48 am [redacted] ,Why do I have two account numbers with Draft Kings if I only opened one account? The bank said deposits were going to two different account numbers. Under what circumstances would this happen? [redacted] * Nov 21 01:45 pmHi ***,I will reach out to our Risk Management department regarding your Chargeback dispute information. Please keep in mind although you may have resolved the dispute with your bank, it can take some time for us to receive the confirmation from them as it is not instant. Once I have heard back from our Risk Management Department, I will reach back out to you with the details they have provided.Best,***Customer Experience Associate DraftKings Inc. [redacted] Nov 21 01:25 pmIt should be noted I have provided you with the case #, questioned why there are two account numbers under my when I only opened one and requested to have access toy account prior to Sundays games.By refusing access after I met your request which I consider to be intimidation.You are not allowing me access to my lineups.On what basis are you treating me differently than others? [redacted] Nov 21 12:50 pmMy phone number is [redacted] <tel: [redacted] >. I need to know why I have two account numbers with Draft Kings?On Sat, Nov 21, 2015 at 11:26 AM, [redacted] G < [redacted] <mailto: [redacted] >> wrote: I just got off the phone with [redacted] ***. They conducted their investigation and discovered I have two Draft Kings accounts???????I only opened one? The "recurring" drafts were under another account number? I want a call from from someone in your Risk Department IMMEDIATELY.Why would I have two account numbers? [redacted] Nov 21 12:27 pmI just got off the phone with [redacted] ***. They conducted their investigation and discovered I have two Draft Kings accounts???????I only opened one? The "recurring" drafts were under another account number? I want a call from from someone in your Risk Department IMMEDIATELY.Why would I have two account numbers? [redacted] Nov 21 12:10 pmThe claim was closed. The claim# was [redacted] . [redacted] * Nov 21 10:48 amGood morning,As your account is currently banned, you will not be able to login and access/ view your entries. All entries are still valid and your contests remain live as they did prior to the ban. In order to proceed with the reinstatement of your account, you will need to drop the dispute you have opened with your bank.Best,***Customer Experience Associate DraftKings Inc. [redacted] Nov 21 10:36 amYou are not answering my questions. How do I even know what those lineups are? What did you do with the lineups I created and entered before you "banned" me from your site?*** Nov 21 10:25 amGood Afternoon,The contests that you have entered will still run as scheduled. Your entries will have the opportunity to win money in the contests as well, but you will not be able to edit any of those lineups.Best,***Customer Experience Associate DraftKings Inc. [redacted] Nov 21 10:17 amSo I have no access to the lineups of the games I have started? Moreover, you destroyed the work I put into the other 100+ bets?Am I understanding this correctly? [redacted] Nov 21 10:08 amGood morning,Any live contests that you are in will commence normally, however you will not be able to edit your lineups. Any upcoming contests that you in have been withdrawn.Let us know if you have any other questions!Best, [redacted] Customer Experience Associate DraftKings Inc. [redacted] Nov 21 10:01 amI will do that again. What is the status of my wagers this week? What happens to those games? [redacted] * Nov 21 09:58 amGood morning,In order to reinstate your account, you will need to reach out to your bank in which the dispute was opened. Once we have received confirmation that the chargeback dispute has been dropped, we can move forward with reinstating your account.Best,***Customer Experience Associate DraftKings Inc. [redacted] Nov 21 08:18 amWhat have you done with the funds I used this week? What is the status of those games?Again, I did not initiate a dispute. I asked [redacted] to stop the automatic debits that have been occurring. I sent you copies of those transactions.I want the status of the games in process and money I have wagered already this week. [redacted] * Nov 20 11:22 pmGood Evening,Your account is not closed at this time, it is rather banned until the charge back is dropped. This is common operating procedure on our end for these types of issues.Once our merchant bank has received word that the charge back has been closed, we will re-open your account.If you need anything else please let us know.Thank you, [redacted] *.Customer Experience Associate DraftKings Inc. [redacted] Nov 20 11:10 pmNow you are refusing to refund my money after you "banned" me, accused me of falsely filing a claim and freezing me out of my account without consulting or notice?You just said you closed my account? I suggest your legal department or risk people contact me.I spent hours, hours on the games I played this week. Your accusations are baseless and without merit.*** Nov 20 11:04 pmGood Evening,We apologize for the inconvenience. The account was closed due to chargebacks from the merchant bank. Additionally, we can provide additional details on this dispute on Monday between the hours of 9pm and 5pm; however, our risk management team is not in the office at this time. The funds must remain in the account until the dispute has been dropped and it shows in our system as such.Best,***Customer Experience Associate DraftKings Inc. [redacted] Nov 20 10:58 pmHere is what I want you to do.Close my account and refund every cent I have invested since week.The way you have treated me is beyond anything I would have expected or will tolerate.I can appreciate that you take disputes seriously. I do not appreciate what you have done, what you have accused me of and how I have been treated.You "banned" me without consulting me. You accused me of initiating a dispute with a third party against you?Remarkable. I am in business and treat people with respect, personally and professionally. I was your customer not your enemy. [redacted] Nov 20 10:49 pmHello,The funds are currently in your account. You will be able to use the funds that you had prior to being indefinitely banned once our merchant bank receives confirmation of the dropped chargeback.I thank you for your patience.Best, [redacted] Customer Experience Associate DraftKings Inc. [redacted] Nov 20 10:47 pmSo what happens to the funds I used this week and this Sunday? [redacted] * Nov 20 10:44 pmGood Evening,Please note that me referencing [redacted] in my initial response was my mistake as it was in fact with your bank rather thank [redacted] . I thank you for stopping this charge back, please note that we must wait confirmation from our merchant bank that this charge back has been stopped and completed.Please allow until the end of the weekend or longer for this charge back to reversed.Thank you, [redacted] *.Customer Experience Associate DraftKings Inc. [redacted] Nov 20 10:40 pmI did reach out to [redacted] and they did stop the charge. That is complete.They stated to me the issue was on your end not theirs. They had no other comments other than it was an "error."I really don't understand what is going on and why you would shut me down, without notice or communication.I also don't understand your references to [redacted] and that I opened a dispute?Please clarify. [redacted] * Nov 20 10:34 pmGood Evening,I would reach out to [redacted] at this time and see if this charge back and be dropped.Once this is done, we can start the processes of re-opening your account.If you need anything else please let us know.Thank you, [redacted] *.Customer Experience Associate DraftKings Inc. [redacted] Nov 20 10:28 pmMy bank [redacted] was automatically debiting my account and I called them to stop it. If there is a dispute it is between you and [redacted] ***.I spent hours on my games this week. Some of those games started yesterday.You randomly shut me down, without notice and now accused me of initiating a fraudulent claim?I stunned. What exactly is it you are accusing me of? [redacted] * Nov 20 10:24 pmHello ***,According to our database you have opened a chargeback dispute with your bank, which we take very seriously and your account will not be reinstated until the dispute is dropped and our merchant bank if notified.Sorry for the confusion.Best, [redacted] *Customer Experience Associate DraftKings Inc. [redacted] Nov 20 10:20 pmWhat are you talking about? I have not issued a [redacted] dispute? I never once used [redacted] in conjunction with Draft Kings?What is this about? [redacted] * Nov 20 10:16 pmGood Evening,It appears that you have issued a [redacted] dispute. Your account has been banned and you will not be able to play or access your account until your dispute is dropped and our disk assessment department receives confirmation of this.This process can take up to a week. At this time, please drop the dispute so this process can begin ASAP. [redacted] *.Customer Experience Associate DraftKings Inc. [redacted] Nov 20 10:12 pm***, my locations are on and have been on. [redacted] B Nov 20 09:59 pmHi [redacted] ,We are currently experiencing high service volumes at the moment. If you do not find the answer to your inquiry below, please reply directly to this email. Please also utilize our FAQ page (https://www.draftkings.com/help/faq ) for additional information that may assist you..Q. I am in a permitted jurisdiction, however, my account is showing as restricted?A. We recently updated our geographic location authentication systems. IMPORTANT: When you receive the request to allow your location, YOU MUST SELECT “ALLOW". If you disallow this permission, you will not be able to use the website. For additional information on how to troubleshoot any potential issues you may encounter please visithttp://status.draftkings.com.Q. How does the deposit bonus work? I deposited money but the funds were not matched?A. You can track your deposit bonus by going to the "My Account" page and look for the "Pending Bonus" section in the middle of the page. The deposit bonus releases in increments of $1 for every 100 Frequent Player Points (FPP's) you earn. FPP's are earned when joining any paid contest on the site. You cannot directly access your deposit bonus to enter contests. You must release it $1.00 at a time by participating in our contests.This deposit bonus is a rewards based program which encourages our users to participate frequently in our contests.Q. I referred a friend to the site, however, I did not receive the bonus?A. In most cases, new users fail to register through the referring user’s unique RAF link, thus causing both users not to receive credit upon the initial deposit. Please provide your username and the username(s) of the referrals in question. We will investigate the issue and apply credits accordingly.Q. How do withdrawals work? How do I get my money?A. All winnings are credited to your DraftKing's Account. You can then use them to enter contests again or withdraw them. Any withdrawal requests, after approved by DraftKings, will be credited back to the same credit card or method of payment ( [redacted] , Gift Card) used to deposit funds on the Website dating back 3-months in chronological order. We ask that all of our users notify us prior to requesting their withdrawal of any deposit sources that are lost, stolen or closed. That way, we can go ahead and ban those deposit sources from our database, and they will no longer be refunded in future withdrawals.Again, please respond directly to this email if your inquiry was not addressed and one of our Customer Experience Associates will follow up as soon as possible. We apologize for any inconvenience this may cause and thank you for playing on DraftKings!*** Customer Experience Team Leader DraftKings Inc. [redacted] Nov 20 09:51 pmCan you tell me why my account has been restricted? [redacted] [redacted] Nov 20 09:44 pmWhy has my account been restricted? [redacted] Nov 20 09:40 pmI cannot login into my account? [redacted] <mailto: [redacted] > [redacted]

We do not have a phone line for customer related mattersWe receive a very high volume of inquires per day and the most efficient way to address all of them is via emailPhone support, would hinder our ability to fully address all inquiries received on a given dayAll customer related inquiries are fielded via email and instant chat currentlyAdditionally, the conusmer has failed to follow the explicit directions in our correspondence which states the following: "Due to high service volumes at the moment, please expect delayed response timesWhile we are assisting other customers, below you may find the answer to your inquiryIf you do not find the answer to your inquiry, please reply directly to this email."The can review that exact messaging in multiple emails sent, with the most recent being [redacted] Incident # [redacted] .Our withdrawal policy is clearly posted on numerous web pages on our siteAny withdrawal requests, after approved by DraftKings, will be credited back to the same credit card or method of payment ( [redacted] , Gift Card) used to deposit funds on the Website dating back 3-months in chronological orderDraftKings will only release withdrawals to a different credit card or other payment method other than that which was used to make deposit(s) after the aggregate amount of such deposit(s) has already been released back to the credit card(s) or payment method(s) used for the deposit(s)For example, you deposit $from a [redacted] cardWith that $you enter a contest and win another $When you withdraw the full $75, $of it will go back to that same [redacted] while the other $will go back to either a [redacted] account or as a mail check.The consumer simply has to contact our support team, request a copy of the withdrawal confirmation email they received and reply to the initial message shall they receive it

The consumer did deposit funds to their account, however, filed disputes with their bank for the total amount and won those disputesAs a result, they were refunded by their bank for the disputes they filed and if the merchant was to refund them, they would receiving subsequent funds they are not entitled tooThe consumer must take this matter up with their bank as there is no further action needed between the consumer and merchant as the consumer filed disputes with their bank

It seems apparent that the intent was certainly to misleadThe commercials not only imply but directly state that the promo codes will grant free entry into the Millionaire Maker event week oneThe commercials also say no deposit is required, but you said there is a $minimum requirementIt seems appropriate to think you are purposely misleading people and are hoping that no one will make an effort to fight it because the sums of money are smallHowever, this is blatant advertising and you need to rectify this problem immediately Regards, [redacted] ***