DriveTime

September 3, 2015 Better BusinessBureau[redacted]

[redacted]   Re: Complaint # [redacted] To Whom It May Concern: Thank you for bringing thismatter to our attention. We...

appreciate the opportunity to address ourcustomer’s concerns. On August 15,2015, our customer entered into a Closed End Motor Vehicle Lease Contract withDriveTime when he leased a [redacted]. The Closed End Motor Vehicle LeaseContract has been attached for your review. On August 17,2015, our customer returned the vehicle to the DriveTime dealership where heleased within the timeframe outlined in the terms of the Vehicle Return Program(VRP). The Vehicle Return Agreement states:  “DriveTimeprovides a one calendar day vehicle return program for Driver’s Seat customers.“One calendar day” means the end of business the next business day after youleased your vehicle.” At that time,$95.00 was reimbursed to our customer’s debit card. A check request wasprocessed for the remaining $600.00 of the funds fund he paid at signing. Onthe Vehicle Return Agreement, under the section labeled “Refund Process,” it isstated: “We will payyour refund minus the required fees. If you paid your down payment by check ordebit card, we will pay you and/or return your trade in by… 15 business daysafter your purchase of the Vehicle.”  On September 1,2015, we contacted our customer and advised him the $600.00 refund check wouldarrive at the DriveTime dealership where he leased by September 2, 2015.  We apologize forany confusion or inconvenience this matter may have caused. As a goodwillgesture, DriveTime has mailed a $25.00 American Express gift card to ourcustomer’s address on file. DriveTime thanksthe Revdex.com for their ongoing support. Should you have anyquestions or concerns, please contact us by calling us at [redacted]. Sincerely, [redacted].CustomerRelations DriveTime

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns. On January 31, 2015, our customer’s account was at 104 days past due and “charged-off” due to non-payment. On February 12, 2015, our customer’s vehicle was sent out for repossession; this was put on hold when an arrangement was made for our customer to pay $1,200 towards her DriveTime account. The payment had to be received by March 27, 2015 to be able to keep the vehicle, even though she was past due $2,400. Our customer made the necessary payment within the allotted timeframe. As a courtesy, we allow our customers to continue driving and paying in charge-off status. We do report to the credit bureaus that we are receiving payments from our customer, but the account will still reflect as a charge-off. As long as our customer is diligent in paying the agreed upon bi-weekly amount, she will be allowed to retain possession of the vehicle.  We have completed the necessary credit reporting updates with [redacted] and [redacted], and they have uploaded our customers’ account information for public viewing. We anticipate the enhancements with [redacted] will be completed no later than the end of April. We understand the importance of building and maintaining a credit score. We also understand the importance of accurately reporting credit activity, and that is why DriveTime has made the effort to complete these system enhancements. We apologize for any confusion or inconvenience this may matter have caused. Per our customer’s request, we have lifted the cease-and-desist on her account.On April 21, 2015, we contacted our customer and came to an amicable resolution. We advised her of the above information and addressed her concerns. We encouraged our customer to contact DriveTime Customer Relations at ###-###-#### should she have any further inquiries. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,[redacted]DriveTimeCustomer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On July 1, 2014, our customer entered into a Closed End Motor Vehicle Lease with DriveTime when she leased a 2009 Dodge Avenger. Included you will find the...

Closed End Motor Vehicle contract for your reference. On September 16, 2014, we contacted our customer and came to an amicable resolution. DriveTime agreed to refund the repossession fees. We apologize for any inconvenience this may have caused.
As a goodwill gesture, DriveTime has also credited our customer’s account $25.00.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.
Sincerely,

DriveTime
Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On February 27, 2008, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2004 Chevrolet Impala. Attached you...

will find the Simple Interest Retail Installment Contract for your reference. On May 31, 2010, at 91 days past due, our customer’s account charged off due to non-payment. On July 14, 2010, DriveTime exercised their contractual right to recover the vehicle. Per page 3 of the Simple Interest Retail Installment Contract under the section labeled “Default”: “You will be in default if you do not make any payment in full when such payment is due…. If you are in default… we may take back (repossess) the Vehicle.” On October 9, 2014, an authorized third party contacted DriveTime about settling our customer’s account. We advised that we would be willing to update the status of the account to reflect as a settled charge-off once a payment of $2,520.98 was made to DriveTime via certified funds. On November 25, 2014, our customer paid $2,520.98 toward his account via certified funds. DriveTime agreed to update the status of his account to reflect as “Charge-off Settled,” as outlined in the attached document labeled “Settlement Explanation.” On August 7, 2015, an authorized third party contacted DriveTime about the current status of our customer’s credit reporting. We advised the authorized third party that, because the vehicle was voluntarily surrendered, DriveTime must report accurately per the Fair Credit Reporting Act. The “Charge-off Settled” status refers to the status of our customer’s DriveTime account. It is our understanding that the three major credit bureaus calculate a seven-year period of credit reporting as follows: when a loan charges off or a vehicle is repossessed, they begin the period from the date of a customer’s last delinquency from which his or her account does not “recover.” On August 11, 2015, DriveTime spoke to our customer and came to an amicable resolution. DriveTime made an exception to delete our customer’s trade line from the three major credit bureaus. These updates should reflect on our customer’s credit reporting within 30-60 days. We apologize for any confusion or inconvenience that this matter may have caused. As a goodwill gesture, DriveTime has sent a $25.00 American Express gift card to our customer’s address on file. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us at ###-###-####. Sincerely, DriveTimeCustomer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns. The actions described in our customer’s correspondence are clearly not in keeping with DriveTime's set standards of service and support. DriveTime strives to make each customer’s experience both rewarding and pleasant, while ensuring that every customer is treated with the utmost respect. All DriveTime vehicles are thoroughly inspected at our DriveTime inspection centers prior to sale. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it. At the time of sale, our customer signed a Vehicle Delivery Checklist. On this document under “Important Reminder,” it is stated:“Our focus in the multi-point inspection is primarily the safety and reliability of your vehicle. …Please ensure you are comfortable with the condition of the vehicle prior to leasing.”Additionally, on the Vehicle Delivery Checklist under “Maintenance Items,” it is stated:“These maintenance items are subject to replacement only upon failure of the component.”On June 8, 2015, our customer contacted Aeverex with concerns about a loud noise when braking. Aeverex referred our customer to an in-network repair facility to have the vehicle diagnosed. On June 9, 2015, an in-network repair facility filed a claim with Aeverex for the left-front lower control arms, left-front tie rod end, alignment, and steering diagnosis. Aeverex approved all repairs and diagnostic fees in full under the terms of the Drivers Seat Limited Warranty. On June 19, 2015, an in-network repair facility filed a claim with Aeverex for a steering diagnosis and hood prop rod clip. Aeverex approved all repairs and diagnostic fees in full under the terms of the Drivers Seat Limited Warranty. On June 23, 2015, our customer contacted Aeverex about a check-engine light that was on in the vehicle. Aeverex referred our customer to an in-network repair facility to have the vehicle further diagnosed. No claim was filed in regard to this matter. On July 6, 2015, our customer contacted Aeverex about a knocking noise in the vehicle. Aeverex encouraged our customer to take the vehicle to an in-network repair facility to have this issue diagnosed. Our customer contacted DriveTime and advised she did not wish to take the vehicle back to an in-network repair facility. We advised our customer that we would make an exception to waive the diagnostic fee at an out-of-network repair facility as a goodwill gesture. On July 9, 2015, an out-of-network repair facility filed a claim with Aeverex for the struts, control arm shafts and bushings, rotors, brake pads, oil pan, transmission fluid, and valve cover gasket. The repair facility advised that the leaks, struts, and brakes were just preventative maintenance items and were not a safety concern. The estimate for these repairs was sent to DriveTime for review. On July 13, 2015, DriveTime contacted Aeverex and advised we would make an exception to approve all of the above-mentioned repairs except for the struts, which were deemed only to be a noise concern. Our customer was responsible for a $100 deductible, rather than the standard $200 deductible for an out-of-network repair facility. On July 16, 2015, our customer contacted Aeverex with concerns that she was still hearing a knocking noise in the vehicle. Aeverex advised our customer that she could take the vehicle back to the out-of-network repair facility for further diagnosis, and if there was an issue with repairs that had been approved, the work would be warrantied. Between July 27 and July 30, 2015, an out-of-network repair facility filed multiple claims with Aeverex for the front and rear struts, alignment, front brake pads and rotors, and left wheel bearing. The brake pads and wheel bearing were approved under the terms of the Drivers Seat Limited Warranty, but the remaining repairs were not covered. However, DriveTime made an exception to approve all repairs in full, leaving our customer responsible for only a $100 in-network deductible. We spoke to our customer and informed her of this exception; our customer demonstrated satisfaction with the assistance we were able to offer, and we ended our correspondence on amicable terms. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,[redacted]DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I called Drive Time person of contact [redacted]. To get a copy of this resolution. I have not had a chance to read the settlement or transfer this contract to my co buyer. We need to read the settlement and be afforded the opportunity to fair treatment.

Regards,

January 25, 2016

[redacted]
Revdex.com
Ph. (602) 212-2232
Fax (602) 263-0997 

Re: Complaint # [redacted]

Ms. [redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.

At this time, DriveTime does not have an active lien on this vehicle. When the loan was sold to a third party agency, all documentation of the vehicle was provided to the buyer of the lien. DriveTime is not able to send a lien release for this vehicle as there likely still remains a lien on the vehicle, just with another financial institution.

DriveTime has contacted the third party agency the lien for this vehicle has been sold to inform them of the concern. The third party agency is currently working with our customer to come to an amicable resolution. They are willing to work with our customer’s insurance provider to provide the proper documentation requested. Since DriveTime no longer has ownership in this vehicle, the third party agency will be in contact with our customer to resolve this issue.

Without any new information, DriveTime is unable to further assist our customer.

We apologize for any confusion or inconvenience may have caused. Should you have any questions or concerns, please contact us by calling us at [redacted]

Sincerely,

DriveTime Customer Relations Department

Re: Complaint #

12pt;">[redacted]

To Whom It May Concern:

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On November 14, 2015, our customer entered into a Closed End Motor Vehicle Lease with DriveTime when she leased a 2008 Chrysler Sebring. The vehicle came with a Vehicle Service Contract for the life of the lease, administered by Aeverex. Attached you will find the Closed End Motor Vehicle Lease and Vehicle Service Contract for your reference.
At the time of sale, our customer agreed to make 59 semi-monthly payments of $236.81 beginning December 1, 2015. Since that time, our customer has had three (3) payments become due and she has not made any of those payments.
On page 3 of the Closed End Motor Vehicle Lease, under section 11 titled Defaults, Repossessions, and Other Remedies, it sates:
“The following are events of default: (a) You fail to pay any periodic payment when due or any other amount you owe under this lease… (d) You lose possession of the vehicle by confiscation, forfeiture or other involuntary transfer… If you are in default, after waiting any time the Law requires, we may do any of the following: (a) End this lease and demand that you pay the amount due; (e) Take (repossess) the Vehicle wherever we may find it…”
On November 23, 2015, our customer contacted [redacted] and stated concerns with the vehicle running loud and shaking when accelerating. [redacted] advised our customer to take the vehicle into our in-network repair facility for diagnostic.
Continued… (Full version provided to the Revdex.com)

Re: Complaint # [redacted] Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address the non-customer’s concerns. On February 16, 2015, the co-signer on the non-customer’s previous loan, which had been...

financed by Santander, traded their vehicle to DriveTime as collateral on a new DriveTime loan. In exchange, we agreed to pay off the non-customer’s previous loan with Santander. On March 17, 2015, a check was created and sent to Santander to clear the current lien against the vehicle. We have since received the title to the vehicle from Santander and now consider the transaction complete. On July 22, 2015, we contacted the non-customer and attempted to address his concerns. We advised the non-customer that it is general industry practice for a customer to be responsible for the payments toward their loan until the vehicle in question is paid off. We referred the non-customer back to Santander to discuss his credit reporting issues, and advised him he is welcome to share this response with Santander or the credit bureaus as he deems necessary. However, DriveTime is unable to become involved in the credit reporting of other organizations. We apologize for any inconvenience or confusion this matter may have caused. As a goodwill gesture, we have mailed $25.00 American Express gift card to the address provided. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted].DriveTime Customer Relations

DriveTime has not made an attempt to get in contact with me at all.

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

To whom this may concern, The issue wasn't resolved. My problem is that when Drive Time responded back to your company they addressed "he" the other person who is on the title. However this issue is regarding me and how it's not on MY credit as they promised me it would. I didn't ask or care if it went to build his credit I was wanting to build mine. I need this issue addressed immediately as to why it's not showing on my credit as they promised me I'm on the car as well and I'm the one making every single payment ON TIME. I'm not going to continue to pay for a car that isn't building my credit if they're not going to follow through on their word then they can come have their car back. I can be reached at this email provided, thank you.

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On July 9, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2005 BMW. Our customer purchased a 5 year/50,000...

miles vehicle service contract, administrated by [redacted]. Attached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your reference.  We encourage our customer to take the vehicle to a repair facility to be diagnosed. Once a claim is filed with [redacted], we can determine if the repairs are covered by the Vehicle Service Contract and review non-covered components for possible assistance. As a courtesy, DriveTime has agreed to cover the first hour of diagnostic time.  We have made several unsuccessful attempts to contact our customer to discuss her concerns. On March 18, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact our Customer Relations department at ###-###-####, to discuss her concerns. As a goodwill gesture, DriveTime has applied $25 to our customer’s principal balance.  DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

This is a gross act of misinformation on their behalf. 1) The aclaimed used letterhead for proof of income was originated and purposed for use on or around April 3, 2016- one month before the date of purchase of the Avenger. You can follow this information up with the selwcted date on the letterhead itself and by securing an original dated copy from the dealership. 2) They were supposed to use my current place of employment at the time for proof of income for the purchase of the Dodge Avwnger 2014, on or around May 3, 2016. 3) They have gave me no formal or informal notice of intent to repossess my car when they first attempted repossession of it. This being while both my car and insurance payments were up to date. 4) They are correct in their claim of my refusal to give any further proof of income afterward the fact they told me that I had never worked at my place of employment and stated I was a fraud. This was an outright lie on their behalf and I have both pay stubs and other proof of employment. 5) They waited two months post purchase of the vehicle to verify my income and during the short time I had fallen between jobs. 6) The GM, Kieth, furthered my unrest when he said that Bridgecrest would in fact do a full back-up, which meant I would receive a full refund and no penalty to my credit would be applied. Then, came back to quote me a lesser sum of 600$. 7) The GM, Keith, went onto claiming he never made any such quote to me and that I am a liar pretty much. It is to my understanding that this was in fact a spot delivery scam, due to the method of releasing a vehicle before confirming proof of income. This was irresponsible on their part of the contract and a common tactic used by dealerships. You can take notice of their value of integrity when you look at their reviews, all of which are good due to any complaints against them being flushed or removed.

April 12, 2016
Revdex.com
Ph. (602) 264-5299
Fax (602) 263-0997 
Re: Complaint # 11251334
To Whom It May Concern,
Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.
On March 17, 2016, we had offered a 50/50 split with our customer regarding repairs for the power steering line and the oil pan. The total estimated cost of these repairs provided by the repair facility was $524.72.
On April 11, 2016, DriveTime received an updated estimate from the repair facility, which included the lower intake gasket. The total estimated cost of all repairs is $837.60.
After further review, DriveTime will cover the $837.60 in full. We are continuing to communicate with our customer regarding this and other vehicle concerns.
DriveTime apologizes for any inconvenience or confusion our customer has experienced due to this matter.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043.
Sincerely,
Jeremy N.
DriveTime Customer Relations

On July 24, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2008 Audi A4. Our customer purchased a 5 year/50,000-mile Vehicle...

Service Contract, administered by Aeverex. Attached you will find a copy of the Simple Interest Retail Installment Contract and the Vehicle Service Contract for your review.
On March 9, 2016, our customer contacted Aeverex to express concerns with the super charger on the vehicle. Aeverex encouraged her to take the vehicle to an in-network repair facility.
On March 11, 2016, an out-of-network repair facility contacted Aeverex to initiate a claim for the super charger, front macpherson struts, seals and gaskets, washer, cooler line o-ring, vacuum pump, vacuum pump gasket, motor mounts, link bushings, and engine diagnostic.
Aeverex approved the super charger, seals and gaskets, washer, cooler line o-ring, and engine diagnostic under the Vehicle Service Contract.
On March 21, 2016, our customer contacted us for assistance with the non-covered repairs. We informed her we will request the estimate for non-covered repairs and review for possible assistance.
On March 28, 2016, we spoke with our customer about an additional $440 the out-of-network repair facility is wanting to charge her. We advised her that she would be responsible for her $200 deductible, and Aeverex will take care of the difference.
On April 4, 2016, an in-network repair facility spoke with Aeverex to initiate a claim for engine diagnostic, valve cover gasket, left and right front motor mounts, front cam seal, front crank seal, timing belt, and coolant. Aeverex created an estimate and sent it to us for review.
After review, we made an exception to offer to approve the non-covered repairs with a $100 deductible paid for by our customer. We spoke with her on April 5, 2016, to inform her of our offer, at which time, our customer expressed satisfaction and we ended our correspondence on amicable terms.

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns.On June 30, 2011, our customer’s account charged off due to non-payment. At this time, DriveTime began efforts to recover the vehicle.On February 9, 2015, DriveTime received a request to transfer the title due to our customer’s relocation to a different state.On February 17, 2015, DriveTime made an exception to settle the $2,494.23 delinquency balance on our customer’s account for $1,000.00. This offer was extended until the end of March. We advised our customer that we could not release the title for registration until the settlement amount was paid. This title transfer is not an option at this time, due the account’s charge-off status.On February 18, 2015, our customer contacted DriveTime and attempted to make the $1,000.00 settlement payment. However, the payment card that our customer attempted to use was declined. We gave our customer an alternate option to go to Walmart to make the payment with cash.On March 10, 2015, an authorized third party contacted DriveTime to discuss lowering the settlement offer to $500.00. We advised that $1,000.00 is the lowest amount for which we are able to settle the account.On March 13, 2015, we contacted our customer to address his concerns. We advised that due to the account’s charge off status, paying the offered settlement of $1,000.00 is the only option to have his title released and transferred. Our customer stated that he was unable to settle for the requested amount. He requested we pick up his vehicle as he did not wish to correspond with us further.In order to address our customer’s concerns regarding the payment process, we would like to note we are unable to process transactions over $750 through our third-party payment system. Therefore, any amount over $750 that needs to be paid must be made in multiple transactions. Likewise, our third-party payment system does not accept [redacted] or [redacted] cards as a method of payment. We apologize for any inconvenience this may have caused.At this time, we are still unable to come to an amicable resolution with our customer, as the abovementioned policies still stand.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,DriveTimeCustomer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

On October 3, 2011, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2008 Nissan Altima. The Contract was subsequently...

assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation. Attached will be the Simple Interest Retail Installment Contract for your reference. At the beginning of each new month, DriveTime updates credit reports for all of our customers. If our customers reach 30 or more days past due by this time, then we report this update to the three major credit bureaus. On February 4, 2016, our customer informed DriveTime that he had traded in the vehicle with another dealership and we should be receiving a payoff check from them. On February 19, 2016, we advised our customer that we had not received a payoff check from the other dealership. He informed us he will contact them and provide an update. On March 2, 2016, we received a payoff check from the other dealership. At that time, our customer’s account was 48 days past due. We understand the importance of building and maintaining a credit score. We also understand the importance of accurately reporting credit activity. On June 27, 2016, we found that we were inaccurately reporting to the credit bureaus and immediately submitted a correction to them. On July 26, 2016, we informed our customer that we would not be able to accommodate his request to have the negative mark removed from his credit. Our customer was not satisfied with our response and disconnected the call. At this time, we are unable to accommodate our customer’s request to remove the 30-day delinquency. DriveTime is required to abide by the Fair Credit Reporting Act (FCRA) for all reporting activity. Adjusting our customer’s credit to remove the 30 days plus reporting would be against FCRA §623 [15 U.S.C. § 1681s-2](to be continued)

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers’ concerns. On March 20, 2014, our customer entered into a Cancel Anytime Lease Contract when she leased a 2007 Dodge Caliber. Included you will find the Cancel Anytime Lease Contract...

for your reference. On February 4, 2015, our customer called DriveTime and informed us she would need to make a payment arrangement on her account. Our customer agreed to make her payment of $192.31 on February 12, 2015, as an exception. On February 7, 2015, our customer informed us an automatic payment was taken out of her bank account, causing an insufficient funds fee of $35 from her bank. We informed our customer to fax or email a full running bank statement showing the charges. On February 13, 2015, we informed our customer that we received one page of the bank statement and that we needed a full running bank statement to show charges to her account. We have made several unsuccessful attempts to contact our customer to discuss her concerns. On February 19, 2015, we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact our Customer Relations department at ###-###-####, to discuss her concerns. As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s account. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

July 22, 2016  

0.0001pt;">Revdex.com Ph. (602) 264-5299 Fax (602) 263-0997   Re: Complaint #[redacted]   To Whom It May Concern,   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.   On December 14, 2007, our customer entered into a Simple Interest Retail Installment Contract when he purchased a 2004 Mitsubishi Endeavor. Attached you will find a copy of the Contract for your review. The Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation.    On December 15, 2011, our customer traded in his 2004 Mitsubishi and purchased a 2009 Saturn Aura, which is his current vehicle with DriveTime. Attached you will find this Contract as well, also subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation.    On May 17, 2016, our customer first contacted us to discuss trading in his vehicle. Over the next several weeks, our customer had several conversations with our representatives regarding the specifics of a trade-in deal. The last of these conversations took place on July 6, 2016.   On July 19, 2016, our representative left a message for our customer to discuss the concerns raised in his Revdex.com complaint.   On July 20, 2016, our customer contacted our representative. Our customer stated that he had been waiting for dealership personnel to contact him to discuss the possibility of trading in his current vehicle. Our representative apologized for the inconvenience, and advised that he would reach out to our dealership for a follow-up call to our customer.
FULL RESPONSE ATTACHED