DriveTime

Re: Complaint # [redacted] Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address the non-customer’s concerns. On February 16, 2015, the co-signer on the non-customer’s previous loan, which had been...

financed by Santander, traded their vehicle to DriveTime as collateral on a new DriveTime loan. In exchange, we agreed to pay off the non-customer’s previous loan with Santander. On March 17, 2015, a check was created and sent to Santander to clear the current lien against the vehicle. We have since received the title to the vehicle from Santander and now consider the transaction complete. On July 22, 2015, we contacted the non-customer and attempted to address his concerns. We advised the non-customer that it is general industry practice for a customer to be responsible for the payments toward their loan until the vehicle in question is paid off. We referred the non-customer back to Santander to discuss his credit reporting issues, and advised him he is welcome to share this response with Santander or the credit bureaus as he deems necessary. However, DriveTime is unable to become involved in the credit reporting of other organizations. We apologize for any inconvenience or confusion this matter may have caused. As a goodwill gesture, we have mailed $25.00 American Express gift card to the address provided. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted].DriveTime Customer Relations

September 3, 2015 Better BusinessBureau[redacted]

[redacted]   Re: Complaint # [redacted] To Whom It May Concern: Thank you for bringing thismatter to our attention. We...

appreciate the opportunity to address ourcustomer’s concerns. On August 15,2015, our customer entered into a Closed End Motor Vehicle Lease Contract withDriveTime when he leased a [redacted]. The Closed End Motor Vehicle LeaseContract has been attached for your review. On August 17,2015, our customer returned the vehicle to the DriveTime dealership where heleased within the timeframe outlined in the terms of the Vehicle Return Program(VRP). The Vehicle Return Agreement states:  “DriveTimeprovides a one calendar day vehicle return program for Driver’s Seat customers.“One calendar day” means the end of business the next business day after youleased your vehicle.” At that time,$95.00 was reimbursed to our customer’s debit card. A check request wasprocessed for the remaining $600.00 of the funds fund he paid at signing. Onthe Vehicle Return Agreement, under the section labeled “Refund Process,” it isstated: “We will payyour refund minus the required fees. If you paid your down payment by check ordebit card, we will pay you and/or return your trade in by… 15 business daysafter your purchase of the Vehicle.”  On September 1,2015, we contacted our customer and advised him the $600.00 refund check wouldarrive at the DriveTime dealership where he leased by September 2, 2015.  We apologize forany confusion or inconvenience this matter may have caused. As a goodwillgesture, DriveTime has mailed a $25.00 American Express gift card to ourcustomer’s address on file. DriveTime thanksthe Revdex.com for their ongoing support. Should you have anyquestions or concerns, please contact us by calling us at [redacted]. Sincerely, [redacted].CustomerRelations DriveTime

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I previously purchased a vehicle and insurance from Drive Time. I had a wreck and they refused to cover me at which time I filed a Revdex.com complaint. It was finally resolved with me agreeing to pay 1500 to drive time in order for the cancellation of the loan and it being reflected on my credit as a PAID off loan. Those were the terms of our agreement. However, once I looked at my credit report I noted that they have reported a repossession which is wholly false.

I want this bogus repossession removed from my credit report.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I humbly reject because Drive Times offer of a 25$ credit pales in comparison to the loses of my vehicle. I was lied to by their staff on countless occasions. When making my payments, I paid in such a way as to never be delinquent. The customer service rep did not inform me of the lapse in policy. However, I know why. After speaking at length with a manager at drive time [redacted] I was informed why. Drive time has unethical business practices. The sell the shame insurance only to get [redacted] off of the lot.I do not want anything else to do with them. I want the insurance that I was paying for along with the gap insurance that I was paying for to cover the vehicle damage thus cancelling the loan and terminating our business together. Drive time is no longer worthy of my business.

Regards,

December 7, 2015[redacted]Revdex.comPh. (602) 212-2232Fax (602) 263-0997  Re: Complaint # 1[redacted]Dear Ms. [redacted] Thank you for bringing this matter to our attention. We appreciate

the opportunity to address our customer’s...

concerns.On August 12, 2015, our customer entered into a Simple Interest

Retail Installment Contract with DriveTime when he purchased a 2013 Ford Focus.

Attached you will find the Simple Interest Retail Installment Contract for your

reference. On November 12, 2015, our customer contacted DriveTime to advise

that the title and registration paperwork that was sent to his local Department

of Motor Vehicles for the vehicle had been rejected. DriveTime advised our

customer that we would research the matter as to why the paperwork had been

rejected. On November 13, 2015, DriveTime informed our customer that the

title for the vehicle could not be notarized because of a new Power of Attorney

form in the state of Colorado that needed to be signed by our customer to

finish the registration process. On that day, our customer returned to a

DriveTime dealership to sign the new Power of Attorney. DriveTime sent this

updated documentation to our third party vendor to complete the registration

process. In that state of Colorado, DriveTime utilizes a third party vendor

to complete the tiling and registration for our vehicles after sale. DriveTime

provides all the proper documentation to the third party vendor, whom in

return, are able to work with the Colorado Department of Motor Vehicles to

complete the registration process. On November 18, 2015, our customer contacted DriveTime to advise

that he had not yet received the permanent registration tags for the vehicle.

DriveTime apologized for the delay and advised the documentation had been sent

to the third party vendor and is being processed currently. As a good will

gesture, DriveTime sent a $25.00 American Express Gift Card to our customer for

the delay. On December 3, 2015, our customer contacted DriveTime to advise he

had received the plates and registration for his vehicle. As a result, our

customer’s concern had been resolved. As an additional good-will gesture, DriveTime has applied a $25

credit towards our customer’s principal balance. We

apologize for any inconvenience and confusion this matter may have caused. Should

you have any questions or concerns, please contact us by calling us at

[redacted] Sincerely, Justin M. DriveTime Customer Relations Department

To Whom It May Concern:

face="Times New Roman">  
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
DriveTime strives for all advertising materials to accurately represent the vehicles we offer for sale. On rare occasions, we can have a discrepancy between an online listing of a vehicle and actual features of the vehicle at the dealership. 
When including features on our online advertising, DriveTime pulls the features from the original manufacturer by using the vehicle’s identification number. This report identifies features that are compatible with the vehicle. DriveTime does not install any manufacturer produced components to our vehicles, such as Bluetooth, DVD players, etc…
Prior to purchasing a vehicle, our customers have the opportunity to inspect and test drive the vehicle they are interested in. We provide this opportunity to all of our customers to ensure they are satisfied with the vehicle prior to purchase.
On December 18, 2015, DriveTime contacted our customer in an attempt to address her concerns and reach an amicable resolution. DriveTime advised her that due to the circumstances, we would offer her the opportunity to get into a different vehicle with us. Our customer was satisfied with the resolution provided and opted to purchase a 2008 Jeep Grand Cherokee with us. 
We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s principal balance.
DriveTime thanks the Revdex.com for their ongoing support. If you have any questions or concerns, please contact us at [redacted]
Sincerely,
DriveTime Customer Relations

Re: Complaint # [redacted]

serif;">  Dear Ms. Hill,   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On December 17, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2008 Chevrolet Impala. All DriveTime vehicles come with a 30 day/1,500 mile limited warranty and the option to purchase a Vehicle Service Contract. Our customer opted to purchase a 5 year/50,000 mile Vehicle Service Contract (VSC), administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract, Limited Warranty, and Vehicle Service Contract for your reference. All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it. Page one of the Customer Delivery Checklist under Important Reminder, states: “Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please ensure you are comfortable with the condition of the vehicle prior to purchasing.” If our customers are dissatisfied with their purchase for any reason, DriveTime offers a Vehicle Return Program that allows them to return the vehicle and terminate their Simple Interest Retail Installment Contract within the first five days of their loan. Please refer to page 1 of the Retail Purchase Agreement, under Vehicle Return Program: “We will give you the ability to return the Vehicle to DriveTime and terminate this retail installment contract so long as you return the Vehicle: 1) To the DriveTime dealership where you purchased it within five calendar days…no later than the close of business on the fifth calendar day….” On December 21, 2015 our customer contacted DriveTime Customer Relations to discuss concerns he had with his tires.… (continued in the full version submitted to the Revdex.com)

Re: Complaint #

12pt;">[redacted]

To Whom It May Concern:

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On November 14, 2015, our customer entered into a Closed End Motor Vehicle Lease with DriveTime when she leased a 2008 Chrysler Sebring. The vehicle came with a Vehicle Service Contract for the life of the lease, administered by Aeverex. Attached you will find the Closed End Motor Vehicle Lease and Vehicle Service Contract for your reference.
At the time of sale, our customer agreed to make 59 semi-monthly payments of $236.81 beginning December 1, 2015. Since that time, our customer has had three (3) payments become due and she has not made any of those payments.
On page 3 of the Closed End Motor Vehicle Lease, under section 11 titled Defaults, Repossessions, and Other Remedies, it sates:
“The following are events of default: (a) You fail to pay any periodic payment when due or any other amount you owe under this lease… (d) You lose possession of the vehicle by confiscation, forfeiture or other involuntary transfer… If you are in default, after waiting any time the Law requires, we may do any of the following: (a) End this lease and demand that you pay the amount due; (e) Take (repossess) the Vehicle wherever we may find it…”
On November 23, 2015, our customer contacted [redacted] and stated concerns with the vehicle running loud and shaking when accelerating. [redacted] advised our customer to take the vehicle into our in-network repair facility for diagnostic.
Continued… (Full version provided to the Revdex.com)

January 25, 2016

[redacted]
Revdex.com
Ph. (602) 212-2232
Fax (602) 263-0997 

Re: Complaint # [redacted]

Ms. [redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.

At this time, DriveTime does not have an active lien on this vehicle. When the loan was sold to a third party agency, all documentation of the vehicle was provided to the buyer of the lien. DriveTime is not able to send a lien release for this vehicle as there likely still remains a lien on the vehicle, just with another financial institution.

DriveTime has contacted the third party agency the lien for this vehicle has been sold to inform them of the concern. The third party agency is currently working with our customer to come to an amicable resolution. They are willing to work with our customer’s insurance provider to provide the proper documentation requested. Since DriveTime no longer has ownership in this vehicle, the third party agency will be in contact with our customer to resolve this issue.

Without any new information, DriveTime is unable to further assist our customer.

We apologize for any confusion or inconvenience may have caused. Should you have any questions or concerns, please contact us by calling us at [redacted]

Sincerely,

DriveTime Customer Relations Department

January 27, 2016

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Revdex.com

Re: Complaint # 1[redacted]

Dear Ms. [redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On September 9, 2015, DriveTime began working with our customer to locate a vehicle to fit her needs. Since that time, our customer has visited our dealership and test drove multiple vehicles.

On October 14, 2015, our customer contacted DriveTime to place a hold on a 2008 Ford Edge and advised she would return on October 16, 2015 to provide the remainder of the down payment on the vehicle.

On October 17, 2015, the hold on the vehicle was canceled.

On October 22, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2011 Buick Lacrosse. Attached you will find the Simple Interest Retail Installment Contract for your reference.

At this time, DriveTime is able to rescind our customer’s Simple Interest Retail Installment Contract as requested and return the down payment of the vehicle of $1,500.00 as a good will gesture. In order to take advantage of this offer, our customer must contact the customer relations department at [redacted] and return the vehicle to a DriveTime sales lot.

DriveTime has made several attempts to contact our customer to reach an amicable resolution. We encourage our customer to contact us at [redacted] with any further questions or concerns.

Should you have any questions or concerns, please contact us by calling us at [redacted]
Sincerely,

DriveTime Customer Relations
Tell us why here...

March 29, 2016

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Revdex.com
Ph. (602) 264-5299
Fax (602) 263-0997 
Re: Complaint # [redacted]

To Whom It May Concern,

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On February 5, 2016, our customer entered into a Closed End Motor Vehicle Lease with DriveTime when she leased a 2009 Dodge Journey. Attached you will find a copy of the Lease Contract for your review.

Our customer was also enrolled in the DriveTime Drivers Seat Program, which comprises the Drivers Seat Limited Warranty and the Drivers Seat Maintenance Program. Attached you will find a copy of the Drivers Seat Program Registration for your review.

Neither the Lease Contract nor the Drivers Seat Program contain provisions for assistance with transportation while the vehicle is in a repair facility. There are also no contractual provisions regarding assistance with payments while the vehicle is in a repair facility.

After reviewing our customer’s situation, including the length of time she has spent in the lease, and the length of time the vehicle has been in repair facilities, DriveTime has offered to credit our customer’s account one bi-weekly payment of $242.79. Our customer has accepted this offer.

DriveTime sincerely apologizes for any inconvenience this has caused our customer, and we encourage her to contact our Customer Relations Department at [redacted] should she have any further questions or concerns.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]

Sincerely,

Jeremy N.
DriveTime Customer Relations

July 22, 2016  

0.0001pt;">Revdex.com Ph. (602) 264-5299 Fax (602) 263-0997   Re: Complaint #[redacted]   To Whom It May Concern,   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.   On December 14, 2007, our customer entered into a Simple Interest Retail Installment Contract when he purchased a 2004 Mitsubishi Endeavor. Attached you will find a copy of the Contract for your review. The Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation.    On December 15, 2011, our customer traded in his 2004 Mitsubishi and purchased a 2009 Saturn Aura, which is his current vehicle with DriveTime. Attached you will find this Contract as well, also subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation.    On May 17, 2016, our customer first contacted us to discuss trading in his vehicle. Over the next several weeks, our customer had several conversations with our representatives regarding the specifics of a trade-in deal. The last of these conversations took place on July 6, 2016.   On July 19, 2016, our representative left a message for our customer to discuss the concerns raised in his Revdex.com complaint.   On July 20, 2016, our customer contacted our representative. Our customer stated that he had been waiting for dealership personnel to contact him to discuss the possibility of trading in his current vehicle. Our representative apologized for the inconvenience, and advised that he would reach out to our dealership for a follow-up call to our customer.
FULL RESPONSE ATTACHED

On October 3, 2011, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2008 Nissan Altima. The Contract was subsequently...

assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation. Attached will be the Simple Interest Retail Installment Contract for your reference. At the beginning of each new month, DriveTime updates credit reports for all of our customers. If our customers reach 30 or more days past due by this time, then we report this update to the three major credit bureaus. On February 4, 2016, our customer informed DriveTime that he had traded in the vehicle with another dealership and we should be receiving a payoff check from them. On February 19, 2016, we advised our customer that we had not received a payoff check from the other dealership. He informed us he will contact them and provide an update. On March 2, 2016, we received a payoff check from the other dealership. At that time, our customer’s account was 48 days past due. We understand the importance of building and maintaining a credit score. We also understand the importance of accurately reporting credit activity. On June 27, 2016, we found that we were inaccurately reporting to the credit bureaus and immediately submitted a correction to them. On July 26, 2016, we informed our customer that we would not be able to accommodate his request to have the negative mark removed from his credit. Our customer was not satisfied with our response and disconnected the call. At this time, we are unable to accommodate our customer’s request to remove the 30-day delinquency. DriveTime is required to abide by the Fair Credit Reporting Act (FCRA) for all reporting activity. Adjusting our customer’s credit to remove the 30 days plus reporting would be against FCRA §623 [15 U.S.C. § 1681s-2](to be continued)

This is a gross act of misinformation on their behalf. 1) The aclaimed used letterhead for proof of income was originated and purposed for use on or around April 3, 2016- one month before the date of purchase of the Avenger. You can follow this information up with the selwcted date on the letterhead itself and by securing an original dated copy from the dealership. 2) They were supposed to use my current place of employment at the time for proof of income for the purchase of the Dodge Avwnger 2014, on or around May 3, 2016. 3) They have gave me no formal or informal notice of intent to repossess my car when they first attempted repossession of it. This being while both my car and insurance payments were up to date. 4) They are correct in their claim of my refusal to give any further proof of income afterward the fact they told me that I had never worked at my place of employment and stated I was a fraud. This was an outright lie on their behalf and I have both pay stubs and other proof of employment. 5) They waited two months post purchase of the vehicle to verify my income and during the short time I had fallen between jobs. 6) The GM, Kieth, furthered my unrest when he said that Bridgecrest would in fact do a full back-up, which meant I would receive a full refund and no penalty to my credit would be applied. Then, came back to quote me a lesser sum of 600$. 7) The GM, Keith, went onto claiming he never made any such quote to me and that I am a liar pretty much. It is to my understanding that this was in fact a spot delivery scam, due to the method of releasing a vehicle before confirming proof of income. This was irresponsible on their part of the contract and a common tactic used by dealerships. You can take notice of their value of integrity when you look at their reviews, all of which are good due to any complaints against them being flushed or removed.

DriveTime has not made an attempt to get in contact with me at all.

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On January 10, 2014, our customer entered into a retail installment contract when she purchased a 2004 Nissan Murano. Our customer purchased a 3 year/36,000 mile Service...

Contract administered by Aeverex. The retail installment and service contracts are included for your reference.

A timeline of our customer’s repair history is as follows:

? On January 24, 2014, our customer contacted [redacted] stating her vehicle was shaking and oil was leaking. [redacted] referred her to a repair facility for diagnosis.

? On January 25, the repair facility contacted [redacted] to file a claim. The repair facility stated three hoses needed to be replaced. The claim was approved under the

    limited warranty. [redacted] referred our customer to another repair facility for a diagnosis on the tires. At this time, a claim has not been filed.

? On February 6, the repair facility contacted [redacted] to file a claim. The repair facility stated there were bolts on the exhaust that needed to be replaced. Aeverex also  

authorized a 5-day rental reimbursement.

? On February 19, the repair facility contacted [redacted] to file a claim. The repair facility stated the transfer case seal, rear pan gasket, bolt/nuts retainers, axle seals,  front axle seals, and rear output shaft seal needed to be replaced. [redacted] is requesting an inspector to verify the repair facility’s claims. All the above-mentioned repairs are covered under the limited warranty agreement. [redacted] also authorized a 2-day rental reimbursement.

The vehicle is currently being repaired. Our customer has agreed to take the vehicle into another repair facility for a diagnosis. Once a diagnosis is complete, we will review for further assistance.

As a goodwill gesture, DriveTime has credited $25.00 as a principal payment to our customer’s account.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The Reason for my complaint against Drivetime is to get a replacement vehicle and the excessive amount of time its been in the shop. If I accepted Drivetimes offer of 25$ instead of a replacement vehicle it'd be insulting to me. For instance, I spoke to [redacted] on the phone July 22 2014 at 11:42 a.m. . I told him that Arizona has a Used car lemon law 15 days 500 miles to return a vehicle ([redacted]) If the vehicle has major mechanical issues. He agreed that I've been through a lot with this vehicle and they would exchange it as soon as it has transmission in it and I can return it to the store.

The reason why I'm returning the vehicle are as follows. First the car is a lemon car. Second the Auto check Drivetime gave me didn't show any serious mechanical problems with this vehicle. My mother who wanted to buy a car from DT no longer wants to buy a car from them. She went to [redacted] on [redacted] on 7/20/2014. The dealership forwarded me a carfax of my vehicle. There is excessive amount of service records on the vehicle that is not routine services. Second reason is because I cannot wait 6 weeks every time this car breaks down for it to be repaired. Third reason the car has lost its value from getting a replacement transmission.

Here is the break down of my rental car fiasco. [redacted] (the warranty company) only approved me for 5 days of a rental car 7/1/2014 . I got a vehicle from thrifty for 18.88 dollars a day I had this vehicle until 7/5/2014 it cost me 135.89 . I called [redacted] to extend my rental they gave me only 3 days.  I called thrifty to see if I could extend my rental car. They quoted me 40.84 dollars a day exstention a total of 330 dollars for 3 days more. I did not follow through because that was too much money for a rental car. I searched for another rental car because my mom could not give me a ride to work Monday because my step father needed the vehicle to do emissions. I had to find a rental car. There's not a lot of rental car companies that accept debit cards. Most of them charge 250 dollar deposit for using a debit card. The rates of the vehicles were extremely high for 3 days more than if I got a rental for a week. I found a vehicle at budget it was 32.29 a day. I didn't expect [redacted] to pay the $7 difference. this vehicle total cost was 266.61 [redacted] sent me out a check for 77.97 with no explanation of what they were paying. I called them I was pissed of . They said there's nothing they could do about paying the taxes or other fees from the rental car. They still have not sent me a check for the thrifty rental car. Then when DT gave me the rental at enterprise I only had my debit card. They were going to charge me 250$ deposit. DT took money for my car payment and I didn't have enough money to do the deposit. My mother stepped in and used her credit card only if I bought the insurance it cost 72$ . When I received my new credit card I went back to enterprise to put the rental in my name and took the insurance of off this vehicle. It is extremely stressful driving rental cars. I'm  afraid if they get scratched or something. I've only been going to work and back in this car. It's depressing not being able to go out and do something without anxiety of my rental car getting a dent on it.

I'm not going to accept any offers from this company until they follow through with exchanging this vehicle.

Thank you for the good will offer

Regards,

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.

On October 16, 2014, we contacted our customer to address her concerns. We advised our customer we need a claim on file to review for assistance. As a goodwill gesture, DriveTime offered to cover the first hour of diagnostic time at the original equipment manufacturer.

Without any new information, DriveTime is still unable to accommodate our customer’s request to void the contract.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]- [redacted].

Sincerely,

DriveTime

Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.

On November 5, 2014, DriveTime submitted all necessary registration paperwork to the DMV. We advised our customer to go to the local DMV to pay the property tax and pick up her tags.

On November 9, 2014, our customer’s second temporary temp tag expired. At this time, our customer would have had to submit her request to the DMV for a third temporary tag since DriveTime had already taken the necessary steps.

On November 14, 2014, our customer informed us she has picked up her tags from the DMV office. Additionally, we offered to assist our customer with mechanical concerns by making an expectation to cover the first hour of diagnostic and waive

the $100 deductible.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations