DriveTime

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The Reason for my complaint against Drivetime is to get a replacement vehicle and the excessive amount of time its been in the shop. If I accepted Drivetimes offer of 25$ instead of a replacement vehicle it'd be insulting to me. For instance, I spoke to [redacted] on the phone July 22 2014 at 11:42 a.m. . I told him that Arizona has a Used car lemon law 15 days 500 miles to return a vehicle ([redacted]) If the vehicle has major mechanical issues. He agreed that I've been through a lot with this vehicle and they would exchange it as soon as it has transmission in it and I can return it to the store.

The reason why I'm returning the vehicle are as follows. First the car is a lemon car. Second the Auto check Drivetime gave me didn't show any serious mechanical problems with this vehicle. My mother who wanted to buy a car from DT no longer wants to buy a car from them. She went to [redacted] on [redacted] on 7/20/2014. The dealership forwarded me a carfax of my vehicle. There is excessive amount of service records on the vehicle that is not routine services. Second reason is because I cannot wait 6 weeks every time this car breaks down for it to be repaired. Third reason the car has lost its value from getting a replacement transmission.

Here is the break down of my rental car fiasco. [redacted] (the warranty company) only approved me for 5 days of a rental car 7/1/2014 . I got a vehicle from thrifty for 18.88 dollars a day I had this vehicle until 7/5/2014 it cost me 135.89 . I called [redacted] to extend my rental they gave me only 3 days.  I called thrifty to see if I could extend my rental car. They quoted me 40.84 dollars a day exstention a total of 330 dollars for 3 days more. I did not follow through because that was too much money for a rental car. I searched for another rental car because my mom could not give me a ride to work Monday because my step father needed the vehicle to do emissions. I had to find a rental car. There's not a lot of rental car companies that accept debit cards. Most of them charge 250 dollar deposit for using a debit card. The rates of the vehicles were extremely high for 3 days more than if I got a rental for a week. I found a vehicle at budget it was 32.29 a day. I didn't expect [redacted] to pay the $7 difference. this vehicle total cost was 266.61 [redacted] sent me out a check for 77.97 with no explanation of what they were paying. I called them I was pissed of . They said there's nothing they could do about paying the taxes or other fees from the rental car. They still have not sent me a check for the thrifty rental car. Then when DT gave me the rental at enterprise I only had my debit card. They were going to charge me 250$ deposit. DT took money for my car payment and I didn't have enough money to do the deposit. My mother stepped in and used her credit card only if I bought the insurance it cost 72$ . When I received my new credit card I went back to enterprise to put the rental in my name and took the insurance of off this vehicle. It is extremely stressful driving rental cars. I'm  afraid if they get scratched or something. I've only been going to work and back in this car. It's depressing not being able to go out and do something without anxiety of my rental car getting a dent on it.

I'm not going to accept any offers from this company until they follow through with exchanging this vehicle.

Thank you for the good will offer

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I am not satisfied because I purchased a defective  vehicle. The warranty company referred me back to drivetime because it was defective the day of purchase. Drivetime referred me to the warranty company. They messed me around for so long I got tired of dealing with a vehicle that wouldn't start and would cut off going down the road. I called many times even though there is "no record" of it but numerous emails were never answered when I asked to email so I would have a record to show. I have no way of having a record of calls and what was said so that works to the company's advantage hence the reason I asked for emails. Neither the warranty company y or drivetime wanted to take responsibility and help so this is why I'm in the situation. If drivetime doesn't want to contact me in a proper manner I ask for so I have record of the contact then we have a problem as we have had the whole time. I'm fully aware of any and all contracts on the vehicle, drivetime broke the contract first by selling a defective and dangerous vehicle and this happened the day it was sold.

Regards,

Justin Nelson

[redacted]  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID 10538648, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On September 11, 2014, before purchasing a vehicle with DriveTime, our customer filed for Chapter 13 bankruptcy. This bankruptcy was discharged on August 8,...

2012. On April 28, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2009 Toyota Yaris. Attached you will find the Simple Interest Retail Installment Contract for your reference. In October 2014, DriveTime temporarily ceased credit reporting to all three major credit bureau agencies. This cease was due to required system enhancements taking place in the manner DriveTime reports to the credit bureaus. We have completed the necessary updates with [redacted] and [redacted], and they have uploaded our customers’ account information for public viewing. [redacted] has recently completed these updates, as well.  We understand the importance of building and maintaining a credit score. We also understand the importance of accurately reporting credit activity, and that is why DriveTime has made the effort to complete these system enhancements.  After a recent extensive review, we determined that there were serious questions about the ability to report bankruptcy accounts accurately. As a result, we were temporarily unable to report accounts with previously filed bankruptcies, in order to ensure no inaccurate reporting occurred. This change was also required to ensure DriveTime was in compliance with the Fair Credit Reporting Act. At this time, DriveTime has found a resolution to report accurately for accounts that have had a previously dismissed bankruptcy. This update should reflect on our customer’s credit reporting within 30-60 days. We will be reinstating these trade lines with [redacted], [redacted] and [redacted]. On July 27, 2015, we contacted our customer and came to an amicable resolution. We discussed the above information and advised our customer to contact us at ###-###-#### with any further questions or concerns. As an additional good-will gesture, DriveTime has applied a $25 credit towards our customer’s principal balance. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted]. DriveTime Customer Relations Department

I have reviewed the response made by the business in reference to complaint ID [redacted]  I've provided the requested information (attached) via FAX to Drivetime as instructed.  A fax confirmation was received on 29 May 2016 at 11:50 am eastern.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Revdex.com
Ph. (602) 212-2232
Fax (602) 263-0997 
 
Re: Complaint # [redacted]
 
To Whom It May Concern:
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.
DriveTime is unable to place our customer into another vehicle until the insurance claim is completed and payment is received for the remaining amount on the lease. We are currently waiting for the insurance adjuster to contact Bridgecrest with the outcome of their investigation. Additonally, we have made attempts to contact our customer’s insurance adjuster to begin the process.
At this time, no claim has been submitted to Aeverex from a repair facility. If our customer paid out-of-pocket for any repairs, we invite her to send in paid receipts via facsimile or email by October 31, 2016, so that we may review for further assistance. Information regarding recalls can be found on the Driver’s Seat Limited Warranty under “Coverage Exclusions”.
We apologize for any confusion or inconvenience this matter may have caused. We appreciate our customer’s acceptance of our offer and will remain in contact with our customer until the matter is fully resolved.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043.
Sincerely,
 
Jessica H.
Customer Relations
DriveTime

November 7, 2016

face="Times New Roman"> 
Revdex.com
Ph. [redacted]
Fax [redacted] 
 
Re: Complaint # [redacted]
 
To Whom It May Concern,
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On October 21, 2016, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2011 Chevrolet Impala. The Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation. Additionally, our customer was provided with a 30 day/ 1,500 Mile DriveCare Limited Warranty serviced by Aeverex. Attached you will find a copy of the Contract and DriveCare Limited Warranty for your review.
On October 24, 2016, our customer spoke with Aeverex to inform them that his check engine light was on and that there was a rattling noise in the rear of the vehicle. Aeverex referred our customer to an in network repair facility to have the vehicle diagnose and to initiate a claim for review.
On October 28, 2016, the in network repair facility reported the findings of the diagnostic to Aeverex. The repair facility suggested the following items be replaced or repaired: right head lamp bulb, fuel tank pressure sensor, purge solenoid, and the left front wheel speed sensor.
On the same day, the repair facility and Aeverex were negotiating the pricing for the parts and the labor of the repairs. Approval of the repairs was not provided on this day.
On October 31, 2016, after Aeverex and the repair facility agreed upon pricing, Aeverex approved all of the needed repairs for the vehicle. Our customer had no out of pocket expenses for the repairs.
On November 2, 2016, DriveTime spoke with our customer to address his concerns. Our customer was grateful that Aeverex covered his repairs under the warranty. He had no additional concern
(Full Response provided to the Revdex.com)

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I attached my document in the box above as to why I am Not satisfied.  If you can not open it, please let me know as I was not sure to put it there or in here.  I am writing in response to the companies so-called amicable resolution. I originally wrote to Drivetime because of the sludge that was found in my 2008 VW Jetta and I wanted to find out, if indeed, this car was this way prior to myself purchasing. And to also find out if this was present before I purchased the vehicle, and if in fact, it can cause all the problems that I am currently having with it and so forth (since nothing that is wrong with it, is covered under the extended warranty). I understand what it means to buy a ‘used’ vehicle but five to six months later, I know have a whole lot of problems and its not even over whatsoever.I was contacted on 3/14/14 by drive time and he first suggested I get another opinion. I did inform him about my friend who works at Mercedes in the service department and my friend and everyone else in that service department suggested to me (prior to this complaint) not to have the current repair shop I am using, to flush/clean the sludge out. I was given another repair shop to go to by DriveTime, and keep in mind, I was referred by DriveTime to go to the first shop I am currently using. (we will get to that later).Mind you, DriveTime says the vehicle was purchased with an extended limited warranty and yes it was but this has nothing to do with the extended limited warranty because honestly, everything that I am fixing and everything that goes out on this Jetta, from this date and into the present future is NOT going to be covered under this useless warranty because the intake system is not on the warranty. I have known this from day one and this is why I sought out the Revdex.com. I want to know why it has the sludge and why I am having so many problems with this car when I only had it six months and now I am and will continue to have problems with it and [redacted] does not seem to understand this without patronizing me about how I “bought a used vehicle”, etc. etc.I take it to this other repair shop and I will not be back there as well. All he did, and I did tell him everything that was repaired on it etc., and he said he needed to look at it ’thoroughly’ but how can someone do that when the valve cover HAS to be removed to really get a look at the sludge that is underneath it? You can’t. I was told when hooked up to the diagnostic machine, that the O2 sensor was out (ok?) and that this car had another leak in it and he would need it a whole day and into possibly the next. One problem with shops like this, is there is no courtesy rides that pick you up and drop you off. Since my problems are not covered under warranty I am not eligible for a rental. Moreover, I am wasting, once again, more time driving to and from and sitting around literally all day while I wait again to see what’s wrong with car.On that, he told me in order to do a smoke test he would need it a day or two. Now this sentence refers to paragraph two: after he spoke with me, he turned around and informed me not to turn off the engine when I leave because I need a new battery. Ugh!! Well it is now six days later and no battery light has come on nor have I bought a new battery. Makes me wonder to believe anything he says to me now. This is why (and I’m sure I will come back to this as well) I am requesting to take my Volkswagen Jetta to the actual Volkswagen dealership in Scottsdale. I also called them on Monday 3/24/2014 to get, yet, another opinion. Honestly, the person I spoke with at the VW dealership, actually took the time, let me ask every question I had and explained everything to me in a very understanding way, that did make sense. (He even asked for my VIN number so he could look up my car and see if any repairs were done under any warranty the car had)After learning this and knowing now (from him) that these problems have to do with the emissions system, I may continue to have problems with this car and it may not pass emissions, which are due in May, 2014. I now have a very unreliable vehicle.Back to Drivetime and [redacted]: He once again talks about the evap system not being covered and yes I know this and have known this since October of 2013. However, what does a goodwill gesture in offering me reimbursement (when I can not do this anyways) on a rental car in order for them to look at it more thoroughly, have to do with anything? Yes, its kind but once again this has nothing to do with the actual car running whatsoever. And this is only to get a better look, nothing more.[redacted] at DriveTime had asked if I would fax over the repair receipts for the non covered costs, but now that I think about it why would he when in fact it is a NON-covered repair since DriveTime is not going to do anything about that, what’s the point? And to say possible review, when you just said it is a NON-covered repair, it is a non covered repair. Once again we are not addressing the problem nor are we even close to a resolution as far as I am concerned.One more thing to add and then I will proceed to the rest. If I am being told that these problems I am having are not covered under my extended warranty, would it be safe to say that DriveTime is then not going to help with this vehicle? I have already paid $900 in repairs and now this car has more problems, which means I will be paying more money out of pocket. If in fact DriveTime has no intentions on doing anything, then why am I running around, under the advice of DriveTime, and trying to locate new repair shops and why am I then stressing on how/when to leave my car so it can be looked at thoroughly? If DriveTime says they are not covered, I am taking that as, whether now or in the future, a non covered is just that non covered and they have no intentions on helping nor are we getting to the real problem: Sludge under the valve cover, when and why it started (before I purchased?), problems that it can cause if in fact is was present before I purchased it and any further problems, if any, that can occur from this.I only had this car 5 months and since then its been nothing but problems. There is absolutely no consistency with any answer I have received in regards to the sludge or if it could have caused the problems that I have had to repair and continue to repair. There is no way anyone can determine the cause or the severity of this ‘sludge’ without removing the valve cover and seeing it for yourself. They person at the second repair shop I went to (my 2ndopinion) actually told me that the sludge in my car would be the last thing he would worry about. Ok, explain that. On Friday 3/21/14 I had spoke to [redacted] that afternoon and he said to go with what the 2nd place said and put engine cleaner in it, run it and go from there. Meanwhile the first repair shop wants to charge me around $300 to clean the inside of the valve cover and my friend at Mercedes says something else. Now its hard to believe anything I hear, how would I know. I do not and this is why I am requesting to take it to the actual Volkswagen dealer. I am tired of being ran around when I cant be. I have a child to take to school and pick up from school, Monday through Friday and this is unacceptable.On this note too, when I spoke with [redacted] on 3/21/14, he wasn’t even sure what to do since I am the one stuck with the bill and said maybe I should take it back to where I had it fixed (after running around to this second place) and have them re look at it because if it is from the original leak then it should be covered. We won’t know this until someone looks at it and mind you it could be anyone because you would know if it’s a new leak or not. Why didn’t [redacted] just have me do this in the first place (I was going to before DriveTime called me on 3/14/2014) and then go from there but even then whats the point since its not covered, even though my sludge problem is not being address. Seems to me, they, DriveTime, is more focused on the leak.I called the shop I went to and he informed me that the O2 sensor was something not to worry about at the current time because that particular sensor doesn’t ‘do much’ as far as performance. Therefore I will take his advice on that problem since I do not have the money; it can wait. The leak issue has not been looked at yet due to the fact I have not had the time to waste sitting there once again without my vehicle. He also (first shop) said with leaks like this, and it still could be from the first issue I had, it may take awhile to find all the leaks. Furthermore, he is saying the leak will find the first exit it can go to even when there could be more, and so you fix that leak, then you drive again maybe for a week or better, depends, and then that leak moves on and finds another exit and then you find another one and fix it and this could go on and on until it finds the true leak. I do not have time for this nor do I need the financial stress. If DriveTime can not help me then it needs to be said so. I am not going to be rushed by [redacted] and making me hurry because he says we are on a time line which I am aware of but mind you I have to make sure I can on a certain day. All that is being done is making all of this very complicated and frustrating.I am curious about the sludge, if it caused the problems I am having because mind you its all connected to the emission system and if it can not pass emissions, why should I pay for something only 5 months in and cant really drive now, if it can’t pass emissions? All [redacted] (with DriveTime) is saying is repeating what the second shop has suggested to do when in fact (which I doubt) [redacted] has no clue just as I have no clue about the what, why, when and how of this so called ‘sludge’. Like I said, in order to assess the severity of the sludge, you must remove the valve cover-period.. I do not like the fact [redacted] seems to think its ok to do what someone says in regards to the sludge when neither one of them has looked under the valve cover. Now if they did look under the valve cover, as well as myself, then ok I could understand, but they didn’t.I do appreciate DriveTime contacting me but honestly, I am not any closer to where I was a week ago. To sum this up, if DriveTime knows they will not do anything in regards to the matter and explain the reasoning, then I do not want to run around for nothing. This car has issues and it’s upsetting because you buy from a trusted place (whether used or not) only to find out 5-6 months later you have all these problems that, oh wait, are not covered. Well go figure, that is the way it always turns out right? If indeed nothing is done, I may return the car because there is no way I can/or will put more money into this car. I simply do not have nor should I be having this many problems and I don’t care if I did buy it used because I have bought used car in the past and I can say I have never had issues. This is quite shocking and very upsetting.I do want an honest answer from DriveTime as far as going to the Volkswagen dealer in Scottsdale (have them look at this car 100% thoroughly) and since nothing is covered, I would like to know if indeed this was an issue prior to my purchasing it, what and if they are going to cover the costs.Thank you for your time,KKP.s. My car also makes a semi fast tick-tick-tick souind (like a putt-putt sound) that comes from the rear of the car on the passenger side. This was occurring when I first brought the car in to the first repair shop but at that time you only heard it occasionally. By the time the car went into the second shop, the tick-tick-tick sound was consistent and I informed the guy but it was like he blew me off and it was never addressed then.Regards,[redacted]

Re: Complaint # [redacted]Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On May 30, 2015, our customer entered into a Return Anytime Lease Contract with DriveTime...

when he leased a 2007 Chevrolet Impala. The vehicle came with a Drivers Seat Limited Warranty, administered through Aeverex. The Return Anytime Lease Contract and the Drivers Seat Limited Warranty Agreement havebeen attached for your review.On June 1, 2015, our customer contacted Aeverex with concerns that the vehicle would not start. Aeverex authorized our customer to take the vehicle to an out-of-network repair facility, as the nearest in-network repair facility was over 100 miles away, and encouraged him to have the vehicle diagnosed. No claim was ever filed with Aeverex in regard to this matter.All DriveTime vehicles are thoroughly inspected at our DriveTime inspection centers prior to sale. Parts that fail inspection are replaced. However, if a part isfunctioning at the time of inspection, there is no need to replace it.  At the time of sale, our customer signed a Vehicle Delivery Checklist, which has been included for your reference. On this document under “Important Reminder,” it is stated: “Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…. Please ensure you are comfortable with the condition of the vehicle prior to leasing.”Additionally, on the Vehicle Delivery Checklist under “Maintenance Items,” it is stated: “These maintenance items are subject to replacement only upon failure of the component.”That same day, our customer contacted DriveTime and advised that he would like to terminate his lease contract due to the mechanical issues with the vehicle. Weadvised our customer that if he could provide paperwork from a repair facility stating the vehicle was in need of repairs, we could make an exception to extend the Vehicle Return Period by 24 hours. We advised our customer that he would be charged $200.00 for a restocking fee and 20 cents for every mile beyond 70 that the vehicle had been driven since the time of lease.At the time of sale, our customer signed a Driver’s Seat Vehicle Return Agreement, which has been included for your reference. On this document, under “Vehicle Return Program,” it is stated:“We will give you the ability to return the Vehicle to DriveTime and terminate this Lease Contract so long as you return the Vehicle…1. To the DriveTime dealership where you purchased it within one calendar day… no later than the close of business on the first calendar day…6. With a restocking fee of $200.00…”On June 2, 2015, we made an exception to terminate our customer’s Return Anytime Lease Agreement and process a refund for the funds he paid at signing, despite being outside of the Vehicle Return Period. Our customer signed an additional Driver’s Seat Vehicle Return (VRP) Agreement, also included for your reference, which stated he would be receiving a refund of $1295.00 of the funds he paid at signing, after the $200.00 restocking fee had been deducted. That day, a check request for $1295.00 was created and sent to our Accounts Payable to be processed.On June 6, 2015, an authorized third party on our customer’s account contacted DriveTime and stated she should be refunded for the expense of towing the vehicle and the $200.00 restocking fee. We advised that we would not be able to assist with the restocking fee, but if our customer sent us receipts for the towing costs, we would review options for assistance. On June 9, 2015, a check for $1295.00 was mailed to our customer’s address on file. This address differs from the address provided in our customer’s correspondence to the Revdex.com. To date, this check has not been cashed or deposited.On June 18, 2015, the authorized third party contacted DriveTime inquiring into the status of the refund check. While in the process of transferring the authorized third party to our Customer Relations department, the call was disconnected.On July 14, 2015, DriveTime placed a stop payment on the check that had been sent on June 9.On July 15, 2015, we contacted our customer and attempted to address his concerns. Our customer provided us with an updated address to have the refund check of $1295.00 mailed to. We advised our customer that once he provided out-of-pocket expense receipts for the tow, we will be able to reimburse him for these cost as well. We apologize for any inconvenience or confusion this matter may have caused. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime[redacted].Customer Relations

The statements made are not true. We have pulled down our credit reports a few times. And there have been no reports of this loan on myselfs or Sandra's Valenzuela.  They have never made any contact and we never volunteered to take it back . They told us that there is nothing we can do and to return the car if we wanted to . We contacted them a few times to report this and they never helped us .

Re: Complaint # [redacted] Dear Ms. Mullens, Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns On May 02, 2014, our customer entered into a Simple Interest Retail Installment Contract with...

DriveTime when she purchased a 2010 Ford Fusion. Attached you will find the Simple Interest Retail Installment Contract for your reference. At the time of sale, our customer agreed to make 145 bi-weekly payments of $169.72 and 1 final payment of $169.51, beginning May 29, 2014. On April 9, 2015, our customer contacted DriveTime and informed us she was involved in a total loss accident. We provided our customer the information regarding the total loss process and informed her that she did not have GAP insurance. On April 21, 2015, our customer contacted DriveTime and inquired how much is owed on her loan. We informed our customer the total payoff amount was $14,038.93 and the insurance company stated they would be sending an insurance check for $7,806.50. We informed our customer she would be responsible for the remaining balance on the loan, because she did not have GAP insurance. On May 27, 2015, the third party insurance company, USAA, informed DriveTime they have mistakenly sent their insurance check to our customer directly and confirmed the check had been cashed.On June 04, 2015, our customer contacted DriveTime to inform us she cashed the insurance check sent by USAA and would send the funds to DriveTime. To date, DriveTime has not received the funds in the amount of $7,806.50 for the vehicle. Our customer is responsible for submitting the funds to DriveTime or she will be responsible for the full principal balance of the loan. Please refer to page two (2) of the Simple Interest Retail Installment Contract under subsection "Security Interest", it states: "To secure your obligations, you give us a "first priority" security interest in the Vehicle, all accessions, attachments, accessories and equipment placed in or on the Vehicle and all proceeds of the Vehicle. You also agree to give us a security interest in all money or goods received for the Vehicle and all insurance premiums, service, and other contracts we finance…" Our customer will continue to have the same payment amount of $169.72 on a bi-weekly schedule, however, interest that is accrued daily will be based off the current principal balance. If the insurance amount of $7,806.50 is applied to our customer’s principal balance, the original maturity date of the loan will change based off of the amount of payments our customer makes until the loan is satisfied. At this time, DriveTime is unable to accommodate our customer’s request to refinance the remaining principal balance after the insurance check amount is applied to her loan. However, we are offering the following resolution: Once our customer pays the $7,806.50 to DriveTime, we can then review with our customer possible options including a discounted amount to be paid to settle the remaining deficiency balance or assisting our customer in getting another vehicle with DriveTime. We have made several unsuccessful attempts to contact our customer to discuss her concerns. On June 18, 2015 we sent a letter via certified mail to our customer’s address on file. The purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact our Customer Relations department at ###-###-####, to discuss her concerns. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They are not telling the truth by any mean first off I was lied to there for they were supposed to remove the GPS. I was not my fault that their employee is a liar! Also I didn't become a drivetime customer until dec of 2013 and I have the paperwork to prove it. I don't like that they are telling lies on me and what they have done. Lastly the 50 was owed being the fact that I wasn't able to used the car that I was STILL PAYING FOR , FOR A MONTH  50 dollars is minorRegards,[redacted]

January 8, 2015 [redacted] Revdex.com Ph. [redacted]7 Re: Complaint # [redacted] Dear [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On November 29, 2014, our...

customer entered into a Closed Ended Motor Vehicle Lease Contract, when he leased a 2004 Toyota Camry. Included you will find the Closed Ended Motor Vehicle Lease Contract for your reference. On January 5, 2015, we reached out to our customer to go over his concerns but he was unable to talk at that time. However, we have provided the following information to address the concerns mentioned in his complaint. ? -On the webpage that advertises the lease program it states, "$895 Down payment applies to a "starter" class vehicles only…varies slightly by location." It also states additional payments will be needed for the first four payments. Please see http://www.drivetimelease.com/. ? -The Driver’s Seat Quick Guide was provided to our customer at the time of lease to show the different down payment/leasing options available. Our customer signed off on this page at the time, acknowledging the down payment amount for the lease the option he chose. The        Driver’s Seat Quick Guide is attached for your review. ? -To purchase or lease a vehicle through DriveTime, our customers have to fill out a Get Approved Form (GAF) that gives permission to have their credit ran. On page 3 of the GAF it states, "This is an application for credit submitted to DriveTime…ou authorize us to obtain credit           or similar reports from one or more consumer credit reporting agencies in connection with this Application." The GAF is attached for your review. ? -An Experian Vehicle History Report document is not provided with our leased vehicles. However, if our customers would like one, they are free to obtain a report from Experian or other similar reporting agency. We apologize for any miscommunication or misunderstanding regarding the credit inquiry. We are unable to remove are unable to remove the credit inquiry or waive the last two side note payments totaling $200. As a goodwill gesture, DriveTime has credited our customer’s next side note payment $25.00. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted] Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.   We are unable to accommodate our customer’s request to remove the 30- day delinquency. DriveTime is required to abide by the Fair Credit Reporting Act (FCRA) for all reporting activity. Adjusting our customer’s credit to remove the 30 days plus reporting would be against FCRA §623 [15 U.S.C. § 1681s-2] which states:   “A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.”   DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On October 15, 2011, our customer entered into a Simple Interest Retail Installment Contract when she purchased a 2005 Chevrolet Malibu....

Included you will find the Simple Interest Retail Installment Contract for your reference.

On May 16, 2014, our customer requested a three (3)-payment deferment due to out of pocket repair expenses.

On May 29, 2014, we attempted to reach our customer to sign the modification documents and complete the three (3)-payment deferment. We also emailed the modification documents to her email, to notify her the documents were going to expire on May 31, 2014. Our customer did not sign the modification documents to complete the three (3)-payment deferment.

On June 9, 2014, we reached out to our customer due to her account reaching 38 days past due. At that time, our customer stated she received a modification for a three (3)-payment deferment and it should have completed. We informed our customer that the modification had expired. Our customer stated she would return the vehicle to DriveTime and disconnected the call.

On July 15, 2014, we reached out to our and came to an amicable resolution. As a goodwill gesture, DriveTime has agreed to honor the three (3) - payment deferment in addition to another one (1)-payment deferment and credit one (1) - payment to her account, contingent upon her making one (1) bi-weekly payment of $216.01.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

While in Arizona it maybe legal but this is [redacted], on all payments any amount OVER the payment is to go directly to the PRINCIPAL balance. DriveTime has repeatedly failed to do so. Also, all INSTALLMENT companies fall under a different statute in [redacted] and fall under the PayDay Loan Law. They failed to advertise they are an installment company and have charged in EXCESS amount for a car that is NOT anywhere near the price of purchase. If they company would have complied with said laws and performed said maintenance as they claimed they do, I would have chose to not purchase a vehicle.  Pending civil litigation is in process if a resolution is not granted up to and including arbitration and criminal intent/fraud for the Installment agreement.  At this time [redacted] the person who responded has been repeated requested to direct a person of legal background or his superior, both of which he has denied to do so.  As is my right and the law I am representing myself, and his so called Legal dept would be required to respond to me, of which was denied by [redacted] for failing to properly follow directive and protocol.

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns. At this time, we can offer our customer the following resolution: refund the $895 due at signing. In exchange, our customer will release possession of the vehicle to the DriveTime dealership our customer leased from and sign a Full Settlement and Release of Claims. This settlement offer is good until July 03, 2015. If our customer would like to take advantage of this offer, they will need to contact our Customer Relations Department at ###-###-####. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On April 23,2014, our customer entered into a Simple Interest Retail Installment Contract when he purchased a 2006 Chevrolet 1500 Silverado. Our customer also purchased...

a 5 year/50,000 mile vehicle service contract, administered by Aeverex. Included you will find a copy of the Aeverex Protection Plan Vehicle Coverage agreement and Simple Interest Retail Installment Contract for your reference. On April 25, 2014, our customer brought his vehicle into a repair facility. The repair facility was not able to find any issues with the dashboard lights. Our customer reached out to Aeverex and was advised that the shop could not duplicate the issue but that Chevy had a recall on that item. On April 28, 2014, our customer returned his vehicle to DriveTime. On May 1, 2014, our customer repurchased the vehicle. On July 12, 2014, our customer brought his vehicle into a repair facility due to concerns with the acceleration and dash lights. These are non-covered components under his service contract. On August 11, 2014, we came to an amicable resolution. We offered to waive the diagnostic fee in order for our customer to get a second opinion. Once the vehicle is diagnosed, we can review for possible solutions. As a goodwill gesture, DriveTime has applied a $25 credit to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted] 

Customer Solutions Analyst

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,