DriveTime

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On August 2, 2012, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2006 Jeep Grand Cherokee. Attached you will...

find the Simple Interest Retail Installment Contract for your reference. On December 12, 2014, our customer contacted our Bankruptcy department regarding payment arrangements for her account. Our customer agreed to pay $314.31 on December 26, 2014 and $209.54 on January 3, 2015. Our customer was advised to call back on January 12, 2015 to set up additional payment arrangements. On January 22, 2015, our customer was advised by the Bankruptcy department that a payment of $302.95 would need to be made on or before January 31, 2015 to prevent the account from charging-off. Our customer stated that she was unable to make a payment on her account until February 6, 2015. On February 1, 2015, our customer’s account charged-off at 106 days past due. We are unable to assist or contact our customer at this time because she has a discharged Chapter 7 bankruptcy and is only able to work with the specialists in our Bankruptcy department. - Our customer can contact our Bankruptcy department at ###-###-#### to make the necessary payment arrangements. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

Re: Complaint # [redacted]Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On May 30, 2015, our customer entered into a Return Anytime Lease Contract with DriveTime...

when he leased a 2007 Chevrolet Impala. The vehicle came with a Drivers Seat Limited Warranty, administered through Aeverex. The Return Anytime Lease Contract and the Drivers Seat Limited Warranty Agreement havebeen attached for your review.On June 1, 2015, our customer contacted Aeverex with concerns that the vehicle would not start. Aeverex authorized our customer to take the vehicle to an out-of-network repair facility, as the nearest in-network repair facility was over 100 miles away, and encouraged him to have the vehicle diagnosed. No claim was ever filed with Aeverex in regard to this matter.All DriveTime vehicles are thoroughly inspected at our DriveTime inspection centers prior to sale. Parts that fail inspection are replaced. However, if a part isfunctioning at the time of inspection, there is no need to replace it.  At the time of sale, our customer signed a Vehicle Delivery Checklist, which has been included for your reference. On this document under “Important Reminder,” it is stated: “Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…. Please ensure you are comfortable with the condition of the vehicle prior to leasing.”Additionally, on the Vehicle Delivery Checklist under “Maintenance Items,” it is stated: “These maintenance items are subject to replacement only upon failure of the component.”That same day, our customer contacted DriveTime and advised that he would like to terminate his lease contract due to the mechanical issues with the vehicle. Weadvised our customer that if he could provide paperwork from a repair facility stating the vehicle was in need of repairs, we could make an exception to extend the Vehicle Return Period by 24 hours. We advised our customer that he would be charged $200.00 for a restocking fee and 20 cents for every mile beyond 70 that the vehicle had been driven since the time of lease.At the time of sale, our customer signed a Driver’s Seat Vehicle Return Agreement, which has been included for your reference. On this document, under “Vehicle Return Program,” it is stated:“We will give you the ability to return the Vehicle to DriveTime and terminate this Lease Contract so long as you return the Vehicle…1. To the DriveTime dealership where you purchased it within one calendar day… no later than the close of business on the first calendar day…6. With a restocking fee of $200.00…”On June 2, 2015, we made an exception to terminate our customer’s Return Anytime Lease Agreement and process a refund for the funds he paid at signing, despite being outside of the Vehicle Return Period. Our customer signed an additional Driver’s Seat Vehicle Return (VRP) Agreement, also included for your reference, which stated he would be receiving a refund of $1295.00 of the funds he paid at signing, after the $200.00 restocking fee had been deducted. That day, a check request for $1295.00 was created and sent to our Accounts Payable to be processed.On June 6, 2015, an authorized third party on our customer’s account contacted DriveTime and stated she should be refunded for the expense of towing the vehicle and the $200.00 restocking fee. We advised that we would not be able to assist with the restocking fee, but if our customer sent us receipts for the towing costs, we would review options for assistance. On June 9, 2015, a check for $1295.00 was mailed to our customer’s address on file. This address differs from the address provided in our customer’s correspondence to the Revdex.com. To date, this check has not been cashed or deposited.On June 18, 2015, the authorized third party contacted DriveTime inquiring into the status of the refund check. While in the process of transferring the authorized third party to our Customer Relations department, the call was disconnected.On July 14, 2015, DriveTime placed a stop payment on the check that had been sent on June 9.On July 15, 2015, we contacted our customer and attempted to address his concerns. Our customer provided us with an updated address to have the refund check of $1295.00 mailed to. We advised our customer that once he provided out-of-pocket expense receipts for the tow, we will be able to reimburse him for these cost as well. We apologize for any inconvenience or confusion this matter may have caused. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime[redacted].Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On September 11, 2014, before purchasing a vehicle with DriveTime, our customer filed for Chapter 13 bankruptcy. This bankruptcy was discharged on August 8,...

2012. On April 28, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2009 Toyota Yaris. Attached you will find the Simple Interest Retail Installment Contract for your reference. In October 2014, DriveTime temporarily ceased credit reporting to all three major credit bureau agencies. This cease was due to required system enhancements taking place in the manner DriveTime reports to the credit bureaus. We have completed the necessary updates with [redacted] and [redacted], and they have uploaded our customers’ account information for public viewing. [redacted] has recently completed these updates, as well.  We understand the importance of building and maintaining a credit score. We also understand the importance of accurately reporting credit activity, and that is why DriveTime has made the effort to complete these system enhancements.  After a recent extensive review, we determined that there were serious questions about the ability to report bankruptcy accounts accurately. As a result, we were temporarily unable to report accounts with previously filed bankruptcies, in order to ensure no inaccurate reporting occurred. This change was also required to ensure DriveTime was in compliance with the Fair Credit Reporting Act. At this time, DriveTime has found a resolution to report accurately for accounts that have had a previously dismissed bankruptcy. This update should reflect on our customer’s credit reporting within 30-60 days. We will be reinstating these trade lines with [redacted], [redacted] and [redacted]. On July 27, 2015, we contacted our customer and came to an amicable resolution. We discussed the above information and advised our customer to contact us at ###-###-#### with any further questions or concerns. As an additional good-will gesture, DriveTime has applied a $25 credit towards our customer’s principal balance. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted]. DriveTime Customer Relations Department

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns On July 3, 2015, our customer contacted [redacted] with concerns about a noise when backing the vehicle up. [redacted] referred our customer to an in-network repair facility to have the vehicle diagnosed. On July 6, 2015, an in-network repair facility filed a claim with [redacted] for the accessory drive belt tensioner, lower ball joints, upper control arms, brake pads, rotors, and brake diagnosis. [redacted] approved all repairs and diagnostic fees in full under the terms of the DriveCare Limited Warranty. On July 10, 2015, DriveTime’s Customer Relations department contacted our customer in response to concerns she had voiced about non-covered repairs that were needed on the vehicle. We advised we would review an estimate for possible assistance, then contacted [redacted] and advised them to accept an upcoming claim for a broken grill and door. Later that day, our customer contacted [redacted] about the above-mentioned grill and door. [redacted] referred our customer to an in-network repair facility to have the vehicle diagnosed; however, no claim was ever filed with [redacted] in regard to this matter. On July 13, 2015, our customer contacted [redacted] with concerns about a tire issue, rust under the vehicle, and the steering wheel vibrating. [redacted] referred our customer to another in-network repair facility to have the vehicle diagnosed. That day, an in-network repair facility called a claim into [redacted] for the left-rear caliper. [redacted] approved all repairs and diagnostic fees in full under the terms of the DriveCare Limited Warranty. On July 20, 2015, our customer contacted [redacted] about a no-start issue with the vehicle. [redacted] encouraged our customer to have the vehicle towed to an in-network repair facility for further diagnosis. On July 22, 2015, an in-network repair facility filed a claim with [redacted] for the steering column and steering diagnosis. [redacted] approved all repairs and diagnostic fees in full under the terms of the DriveCare Limited Warranty. On July 23, 2015, we contacted our customer and attempted to address her concerns. At that time, our customer advised the vehicle was operating well. We advised our customer to contact [redacted] if any further mechanical concerns with the vehicle were to arise. If our customer is still experiencing issues with the vehicle, we encourage her to contact [redacted] at [redacted]. Once a claim has been filed, if any repairs are not covered under the terms of the DriveCare Limited Warranty, we will review potential options to assist. Likewise, we encourage our customer to contact our Customer Relations department with any further questions or concerns at ###-###-####. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,[redacted]DriveTime Customer Relations

Re: Complaint # [redacted]To Whom It May Concern: Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On June 10, 2011, before purchasing a vehicle with DriveTime, our customer filed for...

Chapter 7 bankruptcy. This bankruptcy was discharged on September 13, 2011. On February 22, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2011 Ford Edge. Attached you will find the Simple Interest Retail Installment Contract for your reference. In October 2014, DriveTime temporarily ceased credit reporting to all three major credit bureau agencies. This cease was due to required system enhancements taking place in the manner DriveTime reports to the credit bureaus. We have completed the necessary updates with [redacted] and [redacted], and they have uploaded our customers’ account information for public viewing. [redacted] has recently completed these updates, as well. We understand the importance of building and maintaining a credit score. We also understand the importance of accurately reporting credit activity, and that is why DriveTime has made the effort to complete these system enhancements. After a recent extensive review, we determined that there were serious questions about the ability to report bankruptcy accounts accurately. As a result, we were temporarily unable to report accounts with previously filed bankruptcies, in order to ensure no inaccurate reporting occurred. This change was also required to ensure DriveTime was in compliance with the Fair Credit Reporting Act. At this time, DriveTime has found a resolution to report accurately for accounts that have had a previously dismissed bankruptcy. This update should reflect on our customer’s credit reporting within 30-60 days. We will be reinstating these trade lines with [redacted] and [redacted]. On September 3, 2015, we contacted our customer and came to an amicable resolution. We discussed the above information and advised our customer to contact us at ###-###-#### with any further questions or concerns. As an additional goodwill gesture, DriveTime has applied a $25.00 credit towards our customer’s principal balance. We thank the Revdex.com for their continued support. Should you have any questions or concerns, please contact us at ###-###-####. Sincerely, [redacted] DriveTime Customer Relations

October 30, 2015
Cheyenne Plutchak
Revdex.com
Ph. (602) 264-5299
Fax (602) 263-0997
Re: Complaint # [redacted]
Dear Ms. Plutchak,
Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns.
At the time of lease, our customer agreed to make periodic payments of $209.51 beginning on July 15, 2015, followed by 64 periodic payments of $209.51 every other Saturday. At lease signing, our customer was required to pay $1,415.55. Our records show that our customer paid $950.00 toward the amount due at signing and agreed to pay the remaining $465.55 in three payments of $116.39 and one final payment of $116.38 at the same time as his first four lease payments.
All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.
Page one of the included Vehicle Delivery Checklist under "Important Reminder," states:
"Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to leasing."
Under our Return Anytime Lease program, a customer may return their vehicle to DriveTime and Terminate the Closed End Motor Vehicle Lease Contract. On page 3 of the Contract, subtitled "Early Lease Termination" it states:
"You may terminate (end) this Lese early. To do so, you must return the Vehicle to us and pay us the amount due at early end…"
In addition, under "Amount Due at Early End" it states:
"You will owe us the sum of the following amounts upon early end of the Lease: (a) Any excess mileage charge… (d) Any unpaid periodic payments then due… (f) Any other amounts you owe other than future periodic payments under this Lease including any unpaid late charges or other amounts due …"
At the time of lease, our customer signed and reviewed the Return Anytime Lease Agreement. Page 1, under subsection "Excessive Wear and Use," states:
"You may be charged for excessive wear based on our standards for normal use and for mileage in excess of a rate of 1,500 miles each month at the rate of twenty (20) cents per mile."
In addition, on page two, under subsection "Description of Vehicle," it notes 128,758 miles as the starting odometer reading of his Return Anytime Lease Agreement.
On September 30, 2015, at 132,703 miles, our customer voluntarily returned the vehicle to a DriveTime dealership to terminate his lease contract. At the time of return, our customer had accrued a past due balance of $326.79 and had exceeded his allotted mileage by 837 miles.
On October 29, 2015, we contacted our customer and offered a refund of $455.81. Our records indicate that our customer paid $950.00 toward the amount due at lease signing on July 31, 2015. Pursuant to the lease agreement, the customer is responsible for twenty cents per mile for any over mileage, which is $167.40 for our customer, and $326.79 for the past due balance. Our customer will be required to sign a Full Settlement and Release of Claims if he chooses to take advantage of this offer. This settlement offer is good until November 16, 2015.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043.
Sincerely,

DriveTime
Customer Relations

The statements made are not true. We have pulled down our credit reports a few times. And there have been no reports of this loan on myselfs or Sandra's Valenzuela.  They have never made any contact and we never volunteered to take it back . They told us that there is nothing we can do and to return the car if we wanted to . We contacted them a few times to report this and they never helped us .

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.   We are unable to accommodate our customer’s request to remove the 30- day delinquency. DriveTime is required to abide by the Fair Credit Reporting Act (FCRA) for all reporting activity. Adjusting our customer’s credit to remove the 30 days plus reporting would be against FCRA §623 [15 U.S.C. § 1681s-2] which states:   “A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.”   DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.

November 7, 2016

face="Times New Roman"> 
Revdex.com
Ph. [redacted]
Fax [redacted] 
 
Re: Complaint # [redacted]
 
To Whom It May Concern,
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On October 21, 2016, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2011 Chevrolet Impala. The Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation. Additionally, our customer was provided with a 30 day/ 1,500 Mile DriveCare Limited Warranty serviced by Aeverex. Attached you will find a copy of the Contract and DriveCare Limited Warranty for your review.
On October 24, 2016, our customer spoke with Aeverex to inform them that his check engine light was on and that there was a rattling noise in the rear of the vehicle. Aeverex referred our customer to an in network repair facility to have the vehicle diagnose and to initiate a claim for review.
On October 28, 2016, the in network repair facility reported the findings of the diagnostic to Aeverex. The repair facility suggested the following items be replaced or repaired: right head lamp bulb, fuel tank pressure sensor, purge solenoid, and the left front wheel speed sensor.
On the same day, the repair facility and Aeverex were negotiating the pricing for the parts and the labor of the repairs. Approval of the repairs was not provided on this day.
On October 31, 2016, after Aeverex and the repair facility agreed upon pricing, Aeverex approved all of the needed repairs for the vehicle. Our customer had no out of pocket expenses for the repairs.
On November 2, 2016, DriveTime spoke with our customer to address his concerns. Our customer was grateful that Aeverex covered his repairs under the warranty. He had no additional concern
(Full Response provided to the Revdex.com)

Revdex.com
Ph. (602) 212-2232
Fax (602) 263-0997 
 
Re: Complaint # [redacted]
 
To Whom It May Concern:
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.
DriveTime is unable to place our customer into another vehicle until the insurance claim is completed and payment is received for the remaining amount on the lease. We are currently waiting for the insurance adjuster to contact Bridgecrest with the outcome of their investigation. Additonally, we have made attempts to contact our customer’s insurance adjuster to begin the process.
At this time, no claim has been submitted to Aeverex from a repair facility. If our customer paid out-of-pocket for any repairs, we invite her to send in paid receipts via facsimile or email by October 31, 2016, so that we may review for further assistance. Information regarding recalls can be found on the Driver’s Seat Limited Warranty under “Coverage Exclusions”.
We apologize for any confusion or inconvenience this matter may have caused. We appreciate our customer’s acceptance of our offer and will remain in contact with our customer until the matter is fully resolved.
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043.
Sincerely,
 
Jessica H.
Customer Relations
DriveTime

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On November 16, 2013, our customer entered into a Closed End Motor Vehicle Lease with DriveTime when she leased a 2008 Suzuki Forenza. The vehicle came with a limited...

warranty administered by Aeverex. The lease contract and limited warranty agreement are attached for your reference.

On November 19, 2013, our customer contacted Aeverex stating she was having issues with her transmission, the check engine light was on and there was an oil leak. Aeverex referred our customer to a repair facility to have the vehicle diagnosed.

On November 21, 2013, a claim was filed by the repair facility stating the valve cover gasket, spark plugs and oil change need to be replaced. The valve cover gasket was covered under the limited warranty. The spark plugs and oil change were declined as non-covered components under the limited warranty.

On January 8, 2014, our customer contacted Aeverex stating she was having issues with her transmission again. Aeverex advised our customer to return to the repair facility from the previous transmission claim.

On January 13, 2014, a claim was filed by the repair facility. They recommended the vehicle be taken to a Suzuki dealership to diagnose the transmission issues.

On January 16, 2014, the manufacturer filed a claim. They stated the solenoid needed to be tested. They tested the part and could not find any failure.

On February 12, 2014, we contacted our customer in regards to her concerns with her vehicle and the tags. Our customer stated the vehicle did not pass the state

inspection and this was causing her not to get her tags. She advised us the inspection was completed prior to the solenoid being tested.

We have been in contact with our customer and are working towards an amicable resolution. We request that our customer submit all her repair receipts for review for possible assistance.

As a goodwill gesture, DriveTime has sent a $25.00 American Express gift card to our customer’s address.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this is an accurate timeline to what has transpired so far. [redacted] has been very communicative from the first day she had reached out to me and has been very helpful since. As Roxanne mentioned, we are waiting until the final evaluation comes from the shop and for drivetime to discuss our options with me on how to resolve the situation and, if it does, will consider this complaint resolved.

Regards,

April 14, 2014

Lyndsey Mullens  

Revdex.com

Ph. ###-###-####

Fax ###-###-####

Re: Complaint #

Dear Ms. Mullens,

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our...

customer’s concerns.

On June 12, 2013 our customers entered into a retail installment contract when they purchased a 2011 Dodge Caliber. Included you will find the retail installment contract for your reference.

We are aware of the reporting issue and are diligently working with the credit bureaus to correct our customer’s concern. We are unable to provide our customer with a timeline of when the issue will be resolved. In the interim, we have provided our customer with a current credit rating. This demonstrates how DriveTime would report our customer to the credit bureaus. We hope this is sufficient to meet our customer’s needs until this matter is resolved.

We have attempted to reach our customer and discuss his concerns, but have been unsuccessful. We encourage our customer to contact us for further assistance.

As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s principal balance.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.

Sincerely,

DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On January 11, 2014, our customer entered into a Closed End Motor Vehicle Lease contract when he leased a 2005 Jeep Liberty.On May 29, 2014, we contacted our...

customer and came to an amicable resolution.  DriveTime is expediting the process to refund all fees due to our customer.As a goodwill gesture, DriveTime has applied a $25 credit towards our customer’s next payment.                      DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]. Sincerely, [redacted]DriveTimeCustomer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On January 19, 2015, our customer entered into a Closed End Motor Vehicle Lease when she leased a 2005 Infiniti. Included you will find the Closed End Motor Vehicle Lease...

Contract for your reference.  On February 27, 2015 we informed our customer the payment was applied to her account. We informed our customer of different payment options to avoid potential delays in payment processing. Our customer stated she did not have additional concerns to address and we have come to an amicable resolution. As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s account. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns.At this time, we have completed the necessary updates with Experian and Equifax. Both credit bureaus have confirmed they have begun uploading our customers’ account information for public viewing. We have made several unsuccessful attempts to contact our customer to discuss her concerns. We encourage our customer to contact our Customer Relations Department at ###-###-####. DriveTime is unable to accommodate our customer’s request at this time. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Concerning the response from Drive Time. My question is when did this required system enhancements and the cease and purge of credit reporting begin, before I purchased the car on January 16, 2009, a year ago, 6 months ago and how long could this process take. According to all three major credit bureau agencies they have no record of my even purchasing the auto much less a record of any and all of my on time or early payments. Am I the only one that they are not able to comply with the promises made by their salesman and his aggressive credit building sales pitch or does this involve every one of their customers? When someone from Drive Time actually took one of my calls her explanation was that there had been a glitch in their system, and said nothing about this required enhancement. All other calls from me was put on hold and then dropped.This glitch of theirs is costing me a great deal of money as I have to pay extremely high interest rates on a new purchase not to mention the humiliation I went through with three dealers when I was turned down because these payments were not reported as promised. Once again, I was told that if I made my 2 payments per month on time that this would help me reestablish a decent credit rating, and I thought it did because of their constant calls inviting me down to their showroom to upgrade because of my excellent credit rating. Never once was I informed that the only place I was establishing a good rating was with them and in my opinion trapping me and possible many other into only being able to purchase a car from them and no one else.According to their reply they understand the importance of accurate reporting but they made no mention as to when this reporting and repair of my hard deserved improved credit rating will take place.I faithfully and diligently held up my end of the bargain, they didn't and I'm paying for there "glitch" as it was put to me.

Regards,

June 12, 2015[redacted]Revdex.comPh. [redacted]Fax [redacted]  Re: Complaint # [redacted]Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the...

opportunity to address our customer’s concernsOn August 30, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2010 Toyota Corolla. Attached you will find the Simple Interest Retail Installment Contract.On May 21, 2015, an authorized third party, the customer’s mother, called in to inform us that the customer had been involved in an accident and inquired about her son’s payments. The authorized third party also advised that the vehicle was not deemed a total loss, but was awaiting an inspection by an insurance adjuster. We advised her that her son will still need to make his regular payments throughout this process.On May 22, 2015, our customer contacted DriveTime advising he was experiencing financial hardship related to the accident and inquired about assistance. DriveTime informed our customer that we would be able to defer payments to the end of the loan to assist. Our customer was advised that we could process these payment deferments. We advised our customer that his current payment was set to auto-draft from his account that day.  The auto-draftrejected due to insufficient funds. On May 28, 2015, our customer called into our customer service department to inquire about payment arrangements. The representative advised our customer about the non-sufficient funds fee and our deferment process.On May 30, 2015, our customer contacted DriveTime and provided more details on the nature of his hardship:  he was responsible for a $500 deductible to his insurance company because of the accident and he was currently out of work while vehicle was being repaired. On June 3, 2015, our customer contacted DriveTime’s customer service department to discuss payment arrangements for his account. He advised that he would like to make payments on a monthly basis moving forward.On June 5, 2015, we contacted our customer and came to an amicable resolution. DriveTime agreed to waive the non-sufficient fund fee our customer incurred on May 22, 2015 to assist him with bringing his account current. We have also agreed to offer four payment deferments to assist our customer during his hardship. Our customer’s normal bi-weekly payments of $187.97 are scheduled to resume on July 17, 2015.  As a goodwill gesture, DriveTime has applied a $25.00 credit towards our customer’s principal balance.  DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted] Sincerely, [redacted]DriveTimeCustomer Relations