DriveTime

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customer’s concerns
On November 5, 2014, DriveTime submitted all necessary registration paperwork to the DMVWe advised our customer to go to the local DMV to pay the property tax and pick up her tags
On November 9, 2014, our customer’s second temporary temp tag expiredAt this time, our customer would have had to submit her request to the DMV for a third temporary tag since DriveTime had already taken the necessary steps
On November 14, 2014, our customer informed us she has picked up her tags from the DMV officeAdditionally, we offered to assist our customer with mechanical concerns by making an expectation to cover the first hour of diagnostic and waive
the $deductible
DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ***-***-***
Sincerely,
DriveTime
Customer Relations

I had my eye on a car from drive timeI sat down gave all my information and was to get a call back shortlyI waited two days than no phone call.*** ***

tIt is shameful that I had to resort to this to get a responseThe sales staff still tell folks the champ program is yearsI went to the same one and spoke with a salesman and asked about the different possible benefits to me going through them with an old blazer I have as a trade in

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address Ms*** concernsOn October 15, 2014, Ms*** entered into a Simple Interest Retail Installment Contract when she purchased a Dodge AvengerIncluded you will find the Simple Interest Retail
Installment Contract and the Vehicle Service Contract for your referenceOn December 8, 2014, our customer contacted the warranty provider, ***, regarding concerns with her vehicle’s operation*** offered to assist with towing the vehicle to a repair facilityAt this time Ms*** inquired about rental assistance, she was advised a claim would have to be on file firstOn December 9, 2014, the repair facility determined that a mounting bracket for the alternator was broken, which was covered by the warranty*** advised they could offer rental reimbursement during the time the vehicle was under repairMs*** contacted us and inquired about direct bill rental assistanceAs rental assistance was already offered by ***, we denied her requestOn December 10, 2014, our customer contacted us in regards to the time required for the repairs to be completedAs a courtesy, we offered to waive her past due balance of $On December 12, 2014, our customer contacted us to express her concerns regarding the repairs and the level of customer service in regards to the issueWe offered to provide her with a direct bill rental until the repairs were complete and offered to credit $to her accountAt this time, we have reached an amicable resolution with Ms***DriveTime has agreed to credit Ms*** account in the amount of $DriveTime thanks the *** *** *** for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

July 30, 2014 *** *** Revdex.com Ph. *** *** Fax *** *** Re: Complaint # *** Dear *** ***, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns. On May 24, 2014, our customer entered into a Simple Interest Retail Installment Contract when she purchased a *** ***Included you will find The Simple Interest Retail Installment Contract for your reference. On July 22, 2014, we contacted our customer and came to an amicable resolutionAt this time, DriveTime has agreed to exchange our customer into a new vehicle. On July 25, 2014, our customer completed the exchange into another vehicle. As a goodwill gesture, DriveTime has applied a $credit to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at 800-965-8043. Sincerely, *** ** DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns
On November 17, 2006, our customer entered into a simple interest retail installment contract when he purchased a Ford ExploreIncluded you will find the simple interest
retail installment contract for your reference
On August 27, 2014, we contacted our customer and came to an amicable resolutionWe have agreed to update our customer’s credit report to a "settled charge-off," once a payment of $is completeIn addition, DriveTime agrees to waive the remaining deficiency balance of $
As a goodwill gesture, DriveTime has mailed a $*** ***s gift card
DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ***-***- ***
Sincerely,
DriveTime
Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn October 10, 2014, our customer entered into a Simple Interest Retail Installment contract with DriveTime, when he purchased a Honda AccordAttached you will find the Simple
Interest Retail Installment for your referenceOn October 13, 2014, our customer utilized DriveTime’s Vehicle Return ProgramOn November 6, 2014, we mailed our customer’s down payment refund via *** *** ***, certified mail (tracking #***)As a goodwill gesture, DriveTime has mailed a $*** *** gift card to the address on fileDriveTime thanks the *** *** *** for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

April 28, 2015 Lyndsey MullensRevdex.comPh###-###-####Fax ###-###-#### Re: Complaint # *** Dear MsMullens, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns. On March 24, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a BMW XOur customer’s vehicle came with a day/1,mile DriveCare Limited WarrantyOur customer also opted to purchase a year/50,mile Vehicle Service Contract, administered by AeverexAttached you will find the Simple Interest Retail Installment Contract, Limited Warranty Agreement, and Vehicle Service Contract for your reference. On March 25, 2015, our customer contacted *** regarding a check-engine light, heating issues, and a variety of other miscellaneous issues*** referred her to an in-network repair facility to have the vehicle diagnosed. On March 30, 2015, an in-network repair facility filed a claim with *** for a variety of repairs and diagnostic feesThe blue tooth module and electrical diagnosis were approved under the terms of the DriveCare Limited Warranty; however, the air filter, tuitems, vent valve, serpentine belts, engine and transmission mounts, and fuel system diagnosis were not covered under the DriveCare Limited Warranty, and therefore were not approved. On April 2, 2015, DriveTime made an exception to approve all of our customer’s non-covered repairs in full. On April 6, 2015, DriveTime advised *** to cover the diagnostic fee at an original equipment manufacturer (OEM) as exception, so our customer could have the vehicle further diagnosedThat day, an OEM filed a claim with *** for the key fobThese repairs were approved in full as part of the previous exception. On April 7, 2015, an in-network repair facility filed a claim with *** for the flywheel*** approved these repairs in full under the terms of the DriveCare Limited Warranty. On April 23, 2015, days into our customer’s loan, an in-network repair facility filed a claim with *** for strut mounts and a suspension diagnosisBecause strut mounts are not covered under the terms of the Vehicle Service Contract, *** did not approve these repairs and fees. On April 24, 2015, *** readdressed the claim for the struts and suspension diagnosis and determined that they would approve the repairs and fees in full under the terms of the day/1,mile DriveCare Limited Warranty. We have contacted our customer and have come to an amicable resolutionWe advised her of the above information and encouraged her to reach out to DriveTime Customer Relations at ###-###-#### with any additional questions or concernsAs a goodwill gesture, DriveTime has applied $to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, *** **DriveTimeCustomer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to readdress our customer’s concerns. On March 11, 2015, our customer contacted Aeverex and expressed concerns about a loud noise coming from the vehicle when turningAeverex authorized our customer to take the vehicle to an out-of-network repair facility. On March 12, 2015, a repair facility filed a claim with Aeverex for the struts, brake pads, and rotorsAeverex requested a third-party inspector be sent to the repair facility to verify and document the failures on these parts. On March 13, 2015, the third-party inspector contacted Aeverex and advised there were no failures or abnormalities demonstrated with the struts, brake pads, and rotors at this timeAeverex approved the diagnostic fee under the terms of the DriveCare Limited Warranty, but all repairs were denied due to no documented failuresAttached is the inspection report for your review. All DriveTime vehicles are thoroughly inspected at our DriveTime inspection centers prior to saleParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace it. On the “Customer Delivery Checklist” under Important Reminder, it is stated:“Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to purchasing.”Additionally, on the “Customer Delivery Checklist” under Maintenance Items, it is stated:“…These maintenance items are subject to replacement only upon failure of the component...”On April 8, 2015, we spoke with our customer and attempted to address her concernsWe advised our customer that due to a lack of documented mechanical failures, we were unable to approve the repairs on her vehicleHowever, we offered our customer payment deferments should she choose to pay out of pocket for these preventative maintenance items.Without any new information, DriveTime is still unable to accommodate our customer’s request for DriveTime to replace the brake pads and struts on the vehicleIf our customer is having further mechanical issues with her vehicle, we encourage her to contact Aeverex at ###-###-####.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,DriveTimeCustomer Relations

October 13, Revdex.com Ph(602) 264-Fax (602) 263-0997 Re: Complaint # *** To Who It May Concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns
On May 6, 2014, our customer entered into a Closed End Motor Vehicle Lease with DriveTime, when she leased a Nissan SentraWhile DriveTime originated the Lease and is the Lessor, Bridgecrest Credit Company is the servicer for the LeaseThe vehicle came with a Driver’s Seat Limited Warranty, administered by AeverexOn September 29, 2016, our customer contacted Bridgecrest to report that her vehicle was in a total loss accident on September 27, and to provide insurance informationOn this same day, our customer contacted DriveTime to express her frustration that the vehicle’s blue book value was significantly less than the lease price, and that there was an airbag related recall on the vehicle in May of that she was not notified ofRecalls are administered by the vehicle manufacturers and their franchisees. We are not allowed to do any recall work and in some cases may not receive manufacturer notices. As a listed lessee, the manufacturer should have sent a notice to our customer. In addition, we also clarify in our customer’s warranty contract that the warranty provides no benefits or coverage towards any cost or other benefit that the Original Equipment Manufacturer (OEM) has responsibility for, including public recalls or factory service bulletins (Please see attached for full response)

(Please see attached PDF for full response)Revdex.comPh*** ***
*** *** *** Re: Complaint # *** To Whom It May Concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our
potential customer’s concerns On June 20, 2016, our potential customer began reviewing available vehicles on our website, www.DriveTime.com On this same day, a DriveTime dealership representative reached out to our potential customer to further discuss what features she is looking for in a vehicleThe representative also explained what documentation would be needed at time of purchase and scheduled an appointment for the customer to come in On August 20, 2016, a DriveTime dealership representative created a Get Approved Form for the customerThe Get Approved Form (GAF) is an application containing the potential customer’s personal information that allows DriveTime to request a credit report for the potential customerThe GAF, the credit report, and the customer’s information is used to determine credit terms including the amount required as down payment towards a vehicle. On August 27, 2016, a layaway for a Ford F-was created and a Vehicle Reservation Agreement was draftedPer standard layaway processes, the GAF expires after days, therefore purchase of the vehicle must occur within that timeAttached is the Vehicle Reservation Agreement for your referenceAt the bottom of page of the agreement it states: This agreement will expire on: 10/4/

November 9, 2015RevDex.comPh(602)
212-2232Fax (602)
263-0997 Re: Complaint # ***To Whom It May Concern:Thank you for bringing this
matter to our attentionWe appreciate the opportunity to address our
customer’s concerns.On June 12, 2015,
our customer entered into a
Closed End Motor Vehicle Lease with DriveTime when she
leased a Dodge AvengerAt the time of lease, our customers agreed to make
bi-weekly payments of $due every other Friday, beginning July 3, 2015. The Closed End
Motor Vehicle Lease is attached for your reviewOn Page of the
Closed End Motor Vehicle Lease, under subsection 11, “Default, Repossession and
Other Remedies,” it is stated: “The
following are events of default: (a) You fail to pay any periodic payment when
due or any other amount you owe under this Lease when we ask you for it….” In addition,
subsection states: “If you are in
default, after waiting any time the law requires, we may… Take (repossess) the
Vehicle wherever we find it and enter any property where the Vehicle may be to
do so….”During the life of her lease, our customer contacted DriveTime multiple
times in regard to setting payment arrangements on her accountWe advised her
the Closed End Motor Vehicle Lease has a zero day grace period as displayed
aboveHowever, our loan servicing department is able to set arrangements for
late payments for up to days past the due dateIn order to do so, our customer
must contact our lease department to set up arrangementsIn addition, our customer has entered into a Return Anytime Lease as
described in the Closed End Motor Vehicle Lease, under subsection 12, “Early
Lease End” it is stated:“You may
terminate (end) this Lease earlyTo do so, you must return the Vehicle to us
and pay us the amount due at early end as described below… You will owe us the
sum of the following amounts upon early end of the Lease: (1) Any excess
mileage charge (see the Excess Mileage Charge section); and (2) Any excess wear
charge (see the Standard for Wear and Use section).”The Return Anytime Lease program allows our customer flexibility in
returning the lease vehicle if they no longer can maintain payments towards the
vehicle due to hardshipOn October 28, 2015, our customer contacted DriveTime
in regard to her account status and inquired if she would be able to set a
payment arrangement for her October 23, paymentOur customer advised that
she would like to make this payment on November 4, DriveTime advised we
would be able to set a payment arrangement for October 30, as that was
days past the due date, but would not be able to set an arrangement past that
dateWe informed her if this agreement was broken the vehicle would be
eligible for recoveryOn October 30, 2015, our customer made a payment of $towards her
lease accountWith that payment, our customer’s account had reflected as
current.On November 5, 2015, DriveTime contact our customer to address her
concernsWe advised her of the terms of the Closed End Motor Vehicle Lease and
apologized for any confusion she may have had with the terms of the contractAt this time, we are unable to accommodate to our customer’s request to
refund the due at signing and rescind her Closed End Motor Vehicle ContractAs
a good will gesture, we have applied a $credit to our customer’s accountWe apologize for
any confusion or inconvenience this matter may have causedDriveTime thanks
the Revdex.com for their ongoing supportShould you have any
questions or concerns, please contact us by calling us a* ***Sincerely, Justin M.Customer
Relations DriveTime

August 2, Revdex.com Ph(602) 264-Fax (602) 263- Re: Complaint # *** To Who It May Concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On January 18, 2014,
our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a GMC EnvoyThe vehicle came with a 30-day / 1,500-mile DriveCare Limited Warranty, administered by AeverexOur customer opted to purchase an additional 5-year / 50,000-mile Vehicle Service Contract, also administered by AeverexThe Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance CorporationAttached will be the Simple Interest Retail Installment Contract, the Vehicle Service Contract, and the DriveCare Limited Warranty for your reference On April 3, 2014, our customer contacted Aeverex to express concerns with the gas tankAeverex encouraged her to have a diagnosis completed at an in-network repair facility On April 4, 2014, an in-network repair facility initiated a claim with Aeverex for the fuel delivery lines and the fuel delivery pumpAeverex approved the fuel delivery pump under the Vehicle Service Contract, totaling $However, the fuel delivery lines were not covered under the Vehicle Service Contract On April 9, 2014, our customer contacted DriveTime concerned about the out of pocket cost for the fuel delivery lineWe offered to review options of possible reimbursement once she sent in a copy of the paid receipts On April 10, 2014, DriveTime offered to reimbursement $(50%) of the out of pocket repair costOur customer accepted our offer of resolution On September 4, 2014, our customer informed DriveTime that she had to pay $out of pocket for repairs along with other matters, and needed assistance with the past due balanceWe offered her a six bi-weekly payment deferment once she makes two regular payments ($396.30) On September 18, 2014, after receiving the payment of $396.30, we performed a six payment deferment for our customer On May 3, 2016, our customer voiced concerns with the payments on her accountShe informed us that she paid out of pocket for a water pump replacement along with other medical billsWe offered to provide a six bi-weekly payment deferment once she makes one regular payment ($198.15) On May 7, 2016, after receiving the payment of $198.15, we performed a six payment deferment for our customer On June 13, 2016, our customer contacted Aeverex to express concerns with the AC being inoperableAeverex informed her that AC components are non-covered under the Vehicle Service Contract On July 28, 2016, we spoke with our customer in regards to her mechanical concerns with the vehicleWe informed our customer she will need to have a diagnosis completed at an in- network repair facility and to send in all invoices and receipts for repairs she paid forOnce we have a diagnosis completed, we will review options of possible assistanceOur customer expressed dissatisfaction with our processShe informed us that she will be seeking legal counsel and disconnected the call At this time, DriveTime is unable to accommodate our customer’s request to place her into another vehicleWe do require a diagnosis to be completed first and invoices for prior repairsWithout such, we are unable to verify our customer’s concerns with the vehicle and cannot determine a precise resolution We apologize for any inconvenience or confusion this matter may have causedAs a goodwill gesture, DriveTime has applied a $credit towards our customer’s account balance DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at 800-965-Sincerely, Carlos SCustomer Relations

Dear Ms***,Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn June 23, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a Pontiac GOur customer elected
to purchase a year/36,mile Vehicle Service Contract, administered by AeverexIncluded you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your referenceOn December 3, 2014, we reached out to our customer to address his concernsWe advised our customer to send receipts for his out of pocket expenses related to the vehicleOnce the receipts are received, we can review for possible assistanceAt this time, we are currently working with our customer towards an amicable resolutionDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

I was asked to take the car to a different mechanic for another diagnostic checkThe mechanics office informed averex the warranty company thru drive time that the rotars need to be replaced and that there is a leak somewhere and that the battery needs to be replacedThey denied any repairs
Averex requested pictures of the brake pads even though the brake pads are not an issueI was told by drive time that I need to pay out of pocket for any repairs that they refuse to pay for themThe car has been at the mechanics every week or every other week since getting the vehicleAt this point the only resolution is to switch out the vehicle for one that is not unsafe to drive or to refund my deposit so I can get a working vehicle elsewhereI am not going to pay for a vehicle that I can't drive safely

September 18, 2015 BetterBusiness BureauPh.*** ***
***
*** *** Re:*** *
***
To Whom ItMay Concern: Thank you for bringingthis matter to our attentionWe appreciate the opportunity to address ourcustomer’s concerns.On March 17, 2012,our
customer entered into a Simple Interest Retail Installment Contract withDriveTime when he purchased a Dodge RamAt the time of sale, our customeragreed to make bi-weekly payments of $and one final payment of$203.88, beginning on April 14, Attached you will find the Simple InterestRetail Installment Contract for your reference.On October 1,2012, our customer contacted DriveTime and advised he wished to have additionalfunds paid beyond his regular payment applied to his principal balanceWeadvised our customer that as he was enrolled on our automatic paymentwithdrawal service (Auto Pay), he would need to contact us after each paymentto have the remainder applied to the principal balanceIf he did not contactus, the excess payment amount would be applied to his next scheduled paymentDuring the life ofthe loan, our customer would periodically contact DriveTime to have the excesspayment amount applied toward his principal balanceWhen these requests werereceived, DriveTime would grant our customer’s request and apply the excesspayment amount to our customer’s principal balanceOn August 20,2015, our customer contacted DriveTime in regard to the current payoff amounton his loanWe advised our customer that his current payoff amount of $233.02would be valid through August 30, At that time, our customer canceled hisAuto Pay enrollmentWe have not since received any payment toward ourcustomer’s account.Due to our customer’s numberbeing on our “Do Not Call” list, we havebeen unable to contact him via telephone to address his concernsOn September14, 2015, we sent a letter via FedEx to his address on fileThe purpose ofthis letter is to inform our customer of desire to speak with himWe encouragehim to contact our Customer Relations department at *** We apologize forany confusion or inconvenience this matter may have causedAs a goodwillgesture, DriveTime has applied a credit of $toward our customer’sprincipal balance, paying off his loanOur customer’s loan is now reflectingas having been paid in fullA title with our customer’s name as the lienholderwill be mailed to his address on file.DriveTimethanks the Revdex.com for their ongoing supportShould you haveany questions or concerns, please contact us by calling us at *** Sincerely, *** **DriveTime CustomerRelations

May 14, Lyndsey M*** *** *** *** *** *** *** *** *** *** Re: Complaint # *** Dear Ms***, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn October 24, 2014, our customer entered into
a Closed End Motor Vehicle Lease Contract with DriveTime when she leased a Chevrolet SilveradoAttached is the Closed End Motor Vehicle Lease Contract for your referenceThe timeline of our customer’s insurance concern is as follows: -On March 18, 2015, DriveTime received notice of our customer’s cancelled insurance, effective March 2, -On March 24, 2015, DriveTime mailed a letter to our customer informing her that we received notice of her cancelled insuranceThe letter requested an updated copy of her current insurance policyAs mentioned in the letter, under subsection What You Need to Do, "premium notices and insurance cards are not acceptable documentation." Attached is the letter for your reference -On March 27, 2015, DriveTime received notice of our customer’s cancelled insurance from a second insurance carrier, effective March 21, -On March 31, 2015, DriveTime attempted to contact our customer regarding her cancelled insurance via telephone, but we were unsuccessful in reaching her -On April 17, 2015, we made a second unsuccessful attempt to contact our customer via telephone regarding her cancelled insuranceWe left a message encouraging her to reach out to us -On April 23, 2015, DriveTime emailed our customer requesting proof of insurance coverageThe email requested immediate receipt of the Declaration Page or the Insurance Binder as proper documentationAttached is the email for your reference -On April 24, 2015, our customer sent us a picture of her insurance cards -On May 5, 2015, the vehicle was repossessed due to absence of insurance coverage and no contact from our customerOur customer’s insurance agent contacted us to find out what was needed as proof of insuranceWe advised the agent that the proper documentation to provide as proof of insurance was the declaration page or the insurance binder -On May 6, 2015, we received the declaration page from a third insurance carrier, and our customer redeemed the vehicleThe proof of insurance we received from this carrier stated her policy took effect on May 5, At this time, we are unable to accommodate our customer’s request to refund her redemption fees and an additional $for time missed at workWe made multiple attempts to notify our customer of the necessity to provide us with proof of insuranceIn these attempts, DriveTime made mention of what documents were required and which documents would not be accepted as proof of insurance.We apologize for any confusion or inconvenience this matter may have causedAs a goodwill gesture, DriveTime has applied a $credit to our customer’s account.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ***.Sincerely,Natalie H.DriveTimeCustomer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for bringing this matter to our attentionWe appreciate the opportunity to readdress our customer’s concerns On December and 2, 2014, our customer contacted Aeverex with concerns about a knocking noise while driving and air conditioner issuesAeverex referred our customer to an in-network repair facility to have the vehicle diagnosed.On December 3, 2014, an in-network repair facility called a claim into Aeverex for a suspension diagnosis, alignment, and HVAC diagnosisThe suspension diagnosis was approved in full under the terms of the DriveCare Limited Warranty; however, the alignment and HVAC diagnosis were not coveredAeverex made an exception to approve the alignment, but the HVAC diagnosis was not approved.On April 29, 2015, our customer contacted Aeverex and advised she was still having the same issues with an odor coming from the air conditioner from the first days of the loanAeverex advised our customer that there was no coverage for odor in the vehicle under the terms of the DriveCare Limited Warranty.On May 1, 2015, our customer contacted DriveTime stating there was a ventilation issue with the vehicle that was making her sickOur customer stated she did not have the funds to get the vehicle fixed and was considering voluntarily surrendering the vehicle.On May 7, 2015, our customer contacted DriveTime and advised she would be voluntarily surrendering the vehicle the next day due to the ventilation issues with the vehicleWe advised our customer to send us documentation of the issues with the vehicle so we could review options to assist.On May 18, 2015, our customer contacted DriveTime and advised she would be returning the vehicle because it had no heat or air conditioning, and she no longer wanted itWe advised our customer of the process for voluntary surrender and the ramifications a voluntary repossession would have on her creditLater that day, our customer returned the vehicle to the DriveTime dealership where she purchased.All DriveTime vehicles are thoroughly inspected at our DriveTime inspection centers prior to saleParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace it.On the Customer Delivery Checklist under “Important Reminder,” it is stated: “Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to purchasing.” Additionally, on the Customer Delivery Checklist under “Maintenance Items,” it is stated: “…These maintenance items are subject to replacement only upon failure of the component...” Without any new information, DriveTime is still unable to accommodate our customer’s request to be reimbursed all the funds she has paid into the loanAs an alternative form of assistance, should our customer be willing to enter into a Full Settlement and Release of Claims with DriveTime, DriveTime is willing to waive the deficiency balance on her account and delete her trade line from her credit reportingThis settlement offer will stand until July 5, 2015. On June 6, 2015, we contacted our customer and presented her with the settlement offer listed aboveOur customer stated she would take the offer under considerationWe encourage our customer to contact our Customer Relations department at ###-###-#### once she has come to a decision on the matter. DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, *** **DriveTime Customer Relations