DriveTime

August 14,
*** *** Revdex.com Ph(602) 212-Fax (602) 263-Re: Complaint # *** Dear Ms*** Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn April 13, 2015, our customer entered
into a Simple Interest Retail Installment Contract with DriveTime when he purchased a Dodge AvengerAttached you will find the Simple Interest Retail Installment Contract for your referenceAt the time of sale, our customer agreed to make semi-monthly payments of $and final payment of $230.50, beginning May 1, Our customer set up his automatic draft payments to be pulled from his account on the 2nd and 17th of each month, beginning on May 2, On July 19, 2015, our customer logged onto MyDriveTime.com and resubmitted his automatic draft payments to be pulled out of a different bank account numberWhen our customer re-enrolled with a different bank account number, he also set up the automatic draft payments to be pulled on the 1st and 16th of each monthOn July 29, 2015, our customer contacted us to set up his automatic draft payments to be pulled on the 2nd and 17th of each monthWe informed our customer the customer service department was experiencing high call volume and encouraged our customer to call back the next day to receive assistance in a timelier mannerAt this time, our customer has not attempted to contact DriveTimeOn August 13, 2015, we spoke to our customer and informed him he has an upcoming payment due on August 16, We offered to cancel his automatic draft payments, so we may reenroll with his new account and his preferred datesOur customer informed us he would contact us back after his next payment drafts to set up the correct datesAt this time, we are unable to accommodate our customer’s request to credit his account one month’s paymentsAs a goodwill gesture, DriveTime has applied a $to our customer’s principal balanceDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at 800-965-Sincerely, Jacelynn SDriveTime Customer Relations

September 24, 2015
*** *** ***
*** *** ***
*** *** ***
*** *** * *** To Whom It May Concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our potential customer’s concerns
On July 8, 2015, our potential customer entered into a layaway agreement with DriveTime allowing him to place a $deposit towards a vehicleOur potential customer did not have the correct paperwork to complete his purchase at the time; he arranged to return to the dealership at a later date. On June 18, 2015, DriveTime attempted to contact our potential customer to follow up with him in regards to his layawayOne of our potential customer’s family members informed us the customer has experienced a medical emergency. On June 24, 2015, DriveTime left a voicemail for our potential customer informing him the Layaway agreement timeframe had expiredWe advised him on the voice mail a refund check would be waiting for him at the dealership From June 29, 2015, through August 10, 2015, we attempted to contact our customer multiple time to advise him of his pending refund On September 17, 2015, we contacted our potential customer to address his concernsWe advised him his refund check had been waiting for him at the dealershipWe offered our potential customer the option to ether retrieve the check personally, or we could have the check mailed to his current addressOur customer advised he would return to the dealership and retrieve the check himselfOur customer was pleased with the resolution and advised he considered this matter resolved DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at *** Sincerely, *** ** DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customer’s concerns.On September 16, 2014, our customer called Aeverex, the warranty provider, to address the mechanical concernsAeverex gave our customer two different shops she could bring her vehicle to that would be free of any diagnostics or co-pay charges within the day/1,mile warranty.On September 19, 2014, we provided reasonable efforts to assist our customer when we offered to pay for a rental vehicleThe rental company requires the customer provide a credit card to be placed on fileIn addition, we offered to bill the DriveTime dealership for the tow needed to get vehicle to a repair facility.The vehicle was not taken into a repair facility until November 17, when the repair facility called in a claim to Aeverex.Our offer still stands to cover the rotors, alignment, and the tires totaling $Our customer would be responsible for the MacPherson struts and the stabilizer link equaling $In addition, our customer’s account would need to be brought current for it is currently past due $This offer will expire on December 12, 2014, the day before our customer’s next payment is due.At this time, we are unable to provide our customer with a full refund or replacement as requested.We have attempted to contact our customer on multiple occasions and have been unsuccessfulWe encourage our customer to contact us at ***-***-*** if she would like to accept this offer or further discuss her concerns.DriveTime thanks Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ***-***- ***.Sincerely,DriveTimeCustomer Relations

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They are giving you lies I gave them all my contact information and I also e-mailed them with all the problems They told me they could not respond to e-mails even though they have been sending them to me If this shows up on my credit I am going to put a lawsuit against them for more than we owe Someone needs to help me or I am going to my attorney
Regards,
*** ***

Dear Ms***,Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customers’ concernsOn October 6, 2014, our customers entered into a Closed End Motor Vehicle Lease with DriveTime, when they leased a Honda CivicIncluded you will find the
Closed End Motor Vehicle Lease for your referenceAt the time of lease, our customers agreed to make periodic payments of $beginning October 11, 2014, followed by periodic payments of $due every other SaturdayOn October 14, 2014, our customer’s account was credited $to the lease payment and $to the side note payment as a per diem while her vehicle was in the repair facilityAt this time, the account was past due three daysOn October 21, 2014, our customer called in regards to the DriveTime not having the proper "lease number" to lease the vehicle legallyOur customer stated this issue had also preventing her from receiving the vehicle’s tagsOur customer was informed that DriveTime does not have a LR number because we pay the taxes for the vehicle upfrontWe also informed our customer that if she was having issues at the DMV, our dealership could call and walk the DMV through the registration processAt this time, the account was ten days past due and pending repossessionOn October 23, 2014, we sent our customer a Right To Cure letter to inform her of the past due amount and that the vehicle is eligible for repossession if the account is not brought current by November On November 14, 2014, the vehicle was recovered due to non-paymentOur customer was advised of the repossession fees and past due amount needed in order to redeem the vehiclePlease refer to page of the Cancel Anytime Lease, section 11, "Default, Repossession, and Other Remedies": "The following are events of default: (a) you fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask you for it… If you are in default, after waiting any time the law requires, we may do any of the following:… (e)) Take (repossess) the Vehicle wherever we find it and enter any property where the Vehicle may be to do so…" On November 15, 2014, our customer advised us that her bank statement is showing the payment processed and we still repossessed the vehicleWe advised our customer, the system is showing the payment came back due to an invalid routing numberA running bank statement was requested from our customer to further researchOn November 19, 2014, our customer inquired about the screen shot of the bank statement she sent inWe advised the screenshot was not a running bank statement so it was not sufficientWe advised that a running bank statement is needed to validate that the payment properlyOn November 25, 2014, we reached out to our customer to address her *** *** *** complaintWe advised our customer that in order for us to assist any further, we would need a running bank statementOur customer informed us that her attorney counseled her not to provide financial information to that extent and that she should not talk to us until everything is sorted outWe advised we would need a letter of representation to talk to the attorney going forwardWithout a running bank statement, we were unable research the issue furtherBased on the payment processing system, the payments in question did not processThe account became past due and was repossessedAt this time, we are unable to assist with our customer’s request to return the vehicle to them free of any paymentsAs a goodwill gesture, DriveTime has mailed a $American Express gift cardDriveTime thanks the *** *** *** for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address authorized third party’s concerns
DriveTime is currently working with our customer to come to an amicable resolution
DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ***-***-***
Sincerely,
*** **
DriveTime
Customer Relations

Our customer’s purchase included an optional 5-year / 50,000-mile Vehicle Service Contract (VSC), administered by AeverexAdditionally, the vehicle came with a 30-day / 1,500-mile DriveCare Limited Warranty, also administered by AeverexAttached you will find the Contract, Vehicle Service
Contract, and the DriveCare Limited Warranty.Any conversations had between repair facilities or customers, once they have verified the account, are documented with the time, date, and what the conversation consisted ofThe estimates DriveTime has reviewed for our customer came from the exchanges Aeverex had with any repair facilities who initiated a claimIf repair facilities do not contact Aeverex to provide any claim information, Aeverex and DriveTime will not be aware of current issues.On July 30, 2016, our customer contacted Aeverex to express concerns with the batteryAeverex encouraged him to have a diagnosis completed and have a claim filed by an in-network repair facility (INRF)Later that day, an INRF initiated a claim with Aeverex for a battery replacement to which Aeverex approved under the DriveCare Limited Warranty.On October 20, 2016, our customer contacted Aeverex to express concerns with the alignmentAeverex informed him alignments are non-covered under the terms of the VSC.On December 2, 2016, our customer contacted Aeverex to express concerns with rust under the vehicleAeverex advised him rust repairs are non-covered under the VSCThat same day, our customer contacted DriveTime to advise the vehicle has been deemed unrepairable by a repair facilityWe encouraged him to have the repair facility file a claim with Aeverex, so we may review for possible assistance with any repairs.On December 5, 2016, an in-network repair facility (INRF) initiated a claim with Aeverex for the stabilizer bushings, alignment, and exhaust pipe replacement due to rustAeverex informed them these repairs are non-covered under the VSC(continued on attached)

December 28, 2015 Revdex.com Re: Complaint # *** Dear MsHill, All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of
inspection, there is no need to replace it. On October 31, 2015, at days past due of the first payment, DriveTime exercised our contractual right to place the vehicle out for recovery On November 3, 2015, our customer made a payment of $to cover the delinquency balanceThis payment processed to her account on November 6, 2015, which would qualify our customer’s account as current and to cancel the recovery assignment On November 8, 2015, our customer’s vehicle was recoveredThe next day our customer contacted DriveTime in regard to the recoveryAt that time, DriveTime agreed to waive any fees associated with the recovery with the ability for the customer to redeem the vehicle at no cost On November 10, 2015, a third party vendor transported the vehicle to a DriveTime sales lot for our customer to retrieve the vehicleThe next day, our customer contacted DriveTime in regard to mechanical concerns with her vehicleWe advised her that we would waive a diagnostic fee to have the vehicle diagnosed and also sent our customer a $American Express as a good will gesture On December 21, 2015, our customer contacted DriveTime in regard to the mechanical concerns with her vehicleWe advised our customer all claims called in have been addressedWe encouraged our customer to have a diagnostic performed by an in-network repair facility and updated to Aeverex if she has any additional concernsWe advised our customer once an updated estimate was received, DriveTime would review for further assistance As an additional good-will gesture, DriveTime applied a $credit to our customer’s principal balance Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customers concerns
DriveTime is currently working with our customer to come to an amicable resolution
DriveTime thanks the RevDex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ***-***-***
Sincerely,
*** **
DriveTime

November 18, 2015RevDex.comPh
(602) 212-2232Fax
(602) 263-0997 Re:
Complaint #***To Whom It
May Concern: Thank you for bringing
this matter to our attentionWe appreciate the opportunity to address our
customer’s concerns.On February 13, 2015,
our customer entered
into a Simple Interest Retail Installment Contract with
DriveTime when she purchased a GMC AcadiaOur customer also opted to
purchase a year/50,mile Vehicle Service Contract, administered by Aeverex
Attached you will find the Simple Interest Retail Installment Contract and Vehicle
Service Contract for your reference.All DriveTime vehicles are thoroughly inspected prior to sale at our
DriveTime inspection centersParts that fail inspection are replacedHowever,
if a part is functioning at the time of inspection, there is no need to replace
it.Page one of the “Customer Delivery Checklist” under Important
Reminder, states: “Our focus of the multi-point inspection is primarily the safety and
reliability of your vehicle…Please insure you are comfortable with the
condition of the vehicle prior to purchasing.” Additionally, on page one of the “Customer Delivery Checklist” under
Maintenance Items, states: “…These maintenance items are subject to replacement only upon
failure of the component...” At the time of sale, our customer signed and dated the “Customer
Delivery Checklist.” Attached you will the Customer Delivery Checklist for
your review.On March 3, 2015, our customer contacted Aeverex and stated that the
vehicle stalls when going uphill and jerks when going over miles per hour
Aeverex advised our customer to take the vehicle into an in-network repair
facility for diagnosticOn March 9, 2015, our in-network repair facility filed a claim with
Aeverex for the PCV valve, gaskets, oil change, throttle body cleaner, water
pump, and coolant repairsAeverex advised our in-network repair facility that
the repairs were covered under the terms of the vehicle service contractOn June 6, 2015, our in-network repair facility filed a claim with
Aeverex for the coil pack, spark plug, and intake boot repairsAeverex advised
our in-network repair facility the repairs were non-covered components under
the terms of the Vehicle Service Contract.On July 18, 2015, our customer contacted DriveTime and stated that she
paid out of pocket for repairs that were non-covered components under the terms
of the Vehicle Service ContractDriveTime advised our customer that we would
offer payment deferments if she was able to provide us with paid receipts for
the completed repairsOur customer understoodOn July 25, 2015, our customer contacted DriveTime and stated concerns
with the vehicle’s brakesOur customer was advised to contact Aeverex for an
in-network repair facility that was able to address her concerns and complete
diagnostic on the vehicleOur customer was advised that if the repairs needed
were non-covered components under the terms of the Vehicle Service Contract,
DriveTime would review the non-covered components for possible assistanceOur
customer understoodOn July 28, 2015, our customer contacted Aeverex and stated concerns
with the vehicle’s brakes, tie rods, tires, and spark plugsAeverex advised
our customer that those are non-covered components under the terms of Vehicle
Service ContractOn that same day, our customer contacted DriveTime and requested
assistance with non-covered components under the terms of the Vehicle Service Contract
that were called in by our in-network repair facilityOur customer was advised
that DriveTime would research the situation to obtain a resolutionDriveTime
made several unsuccessful attempts to contact our customer to address her
concerns and reach an amicable resolution.On September 8, 2015, our customer contacted Aeverex and stated
concerns with the vehicle’s window, A/C, and check engine lightAeverex
advised our customer that the window concern was a non-covered component under
the terms of the Vehicle Service ContractAeverex advised our customer to take
the vehicle into an in-network repair facility for diagnostic.On that same day, our customer contacted DriveTime and stated that she
wanted to go into arbitration with DriveTimeDriveTime requested to allow us
the opportunity to address her concernsOur customer was advised to take the
vehicle into an in-network repair facility for diagnosticOur customer
understood and stated she would take the vehicle into our in-network repair
facility for diagnosticCurrently, no claims have been filed in regards to
this matter On October 14, 2015, our customer contacted DriveTime and stated that she
paid out-of-pocket for repairs that were non-covered components under the terms
of the Vehicle Service ContractDriveTime advised our customer to submit paid
receipts for the repairs completedOur customer understood.On October 15, 2015, our customer contacted DriveTime regarding the out-of-pocket
repairsOur customer was advised that DriveTime had not received paid receipts
for the completed repairsDriveTime advised our customer to re-submit paid
receipts for the completed repairs once received, we would submit for five
payment deferments due to her out-of-pocket expensesOur customer understood
and the call was ended on amicable terms.On October 19, 2015, DriveTime contacted our customer and advised her
to complete and sign the payment deferment modification request documents and return
them to DriveTime to complete the payment deferment requestOur customer was
advised to contact DriveTime once the documents were returned to verify that we
have received themOur customer understoodOn October 20, 2015, the payment modification documents were received
and submitted for processingOn October 21, 2015, the payment modification request was completed and
DriveTime deferred five payments for our customerOn November 10, 2015, our customer contacted DriveTime and stated that
she had paid too much money out-of-pocket for vehicle repairs that were not
covered under the Vehicle Service Contract, we advised her she is still
responsible for making her regularly scheduled payments to DriveTimeOur
customer stated that she would like to voluntary surrender the vehicle back to
DriveTimeDriveTime advised our customer of the negative implications of voluntarily
surrendering the vehicle back to DriveTimeOur customer understoodDriveTime has made several attempts to contact our customer in order to
address her concerns and reach an amicable resolutionOn November 16, 2015, we
sent a letter via overnight priority shipping to our customer’s address on
fileThe purpose of this letter is to inform our customer of our attempts to
reach out to her.On November 17, 2015, our customer contacted DriveTime to discuss her
concernsDriveTime advised our customer that we would like to review any
non-covered components under the Vehicle Service Contract for possible
assistanceDriveTime advised our customer to take the vehicle into our
in-network repair facility for diagnosticOur customer was not satisfied with
that response, but understoodTo date, no claims have been filed with Aeverex
in regards to this matterCurrently, DriveTime would like to offer our customer the following
resolution: DriveTime agrees to:Waive deficiency balance of $18,331.68Delete trade line from all three (3) major Credit Bureau reporting agenciesIn exchange, our customer agrees to:Release possession of vehicle to DriveTimeOur customer will be required to sign a Full Settlement and Release of
Claims if she chooses to take advantage of this offerThis settlement offer is
good until November 27, At this time,
DriveTime is unable to accommodate our customer’s request to refund her down
payment as an exception is being made to release our customer from her Simple
Interest Retail Installment Contract We apologize for
any confusion or inconvenience this matter may have causedWe encourage
our customer to contact our Customer Relations department at ***, to
discuss all possible resolutions that we have offeredDriveTime
thanks the Revdex.com for their ongoing supportShould you have
any questions or concerns, please contact us by calling us at ***Sincerely, Diana C.DriveTime Customer Relations

August 31,2015 Revdex.comPh(602) 212-Fax (602) 263-0997 Re: Complaint # *** To whom it may concern, Thank you for bringing thismatter to our attentionWe appreciate the opportunity to address our customer’sconcerns On
August 12, 2015, our customer enteredinto a Closed End Motor Vehicle Lease with DriveTime, when she leased a 2007*** ***All lease vehicles come with a Life of Lease Limited Warranty,administered by *** Included youwill find the Closed End Motor Vehicle Lease and the Life of Lease LimitedWarranty contract for your reference. AllDriveTime vehicles are thoroughly inspected prior to sale at our DriveTimeinspection centersParts that fail inspection are replacedHowever, if a partis functioning at the time of inspection, it will not be replacedPage one ofthe “Lease Vehicle Inspection Checklist” under Important Reminder, states: “Our focus of the multi-point inspection is primarily the safetyand reliability of your vehicle…Please insure you are comfortable with thecondition of the vehicle prior to purchasing.” OnAugust 13, 2015, an in-network repair facility filed a claim with *** for aturn signal switch and rotors*** approved the repairs and diagnostic feesin full under the terms of the DriveCare Limited Warranty. OnAugust 20, 2015, our customer contacted DriveTime and advised that hervehicle’s lights were still not working properlyDriveTime advised ourcustomer to return to the previous repair facility and have them contact*** with additional repairs needed OnAugust 22, 2015, the previous in network repair facility contacted *** withaddition difficulties with the TIPM moduleThe in-network repair facilityadvised ***, they would need the vehicle overnight to complete the repairs.*** approved all repairs and diagnostic fees in full under the terms of theDriveCare Limited Warranty. OnAugust 25, 2015, our customer contacted DriveTime and expressed her concernswith her needed repairsOur Customer Relations Department reviewed thecustomer’s concern and offered to assist with the cost of a rental vehicle fortwo days while the repairs where being completedOur customer accepted ouroffer and advised she was satisfied with the resolution We apologize for any confusion orinconvenience this may have caused. DriveTime thanks the BetterBusiness Bureau for their ongoing supportShould you have any questions orconcerns, please contact us by calling us at *** Sincerely, DriveTimeCustomer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On April 18, 2008, our customer entered into a Simple Interest Retail Installment contract, when she purchased a Mercury SableIncluded you will find the Simple Interest Retail
Installment contract for your referenceWe have attempted to contact our customer, however, unsuccessfullyOn November 3, 2014, we sent a letter via certified mail to our customer’s address on fileThe purpose of this letter is to inform our customer of our attempts to reach out to herWe encourage our customer to contact DriveTime at ###-###-####, to address her concernsAlthough we have been unable to contact our customer, we have researched her concerns and have listed our findings belowIn July 2008, DriveTime completed a loan modification to our customer’s account, changing her payment frequency from bi-weekly to semi-monthlyThis altered her account from a sequence to a sequence at the end of her account numberWe have reviewed the manner in which DriveTime is reporting to the three major credit bureaus in regards to our customer’s account and found the following: ***: ? Reporting correctlyThe sequence of her account is reporting as being refinanced (frequency change) with a $balance? The sequence is reporting as a repossession with a balance of $9,and a last payment date of July ***: ? The sequence is reporting correctly as "Closed Due to Refinance"However, there is a mark on the history as "K" for repossessionWe have updated the report to show the correct payment history while the account was under the sequence? The sequence is reporting as a repossession with a balance of $9,and a last paid date of July ***: ? This credit bureau is reporting two sets of information under the sequenceThere is the sequence information under the 02-sequence accountThey did not separate this information to report correctly? We have submitted a request to correct the sequence information to show "Refinanced" with a $balance? The 02-sequence information is reporting correctly as a repossession with a balance of $9,and a last payment date of July On July 14, 2009, DriveTime elected to collect its collateral, the account was days past dueOn July 27, 2009, the vehicle was sold at auction for $1,The auction check was posted to our customer’s account, as a payment, the same dayThe payment made on July 27, 2009, is considered the last reported payment dateThe account will report to our customer’s account for seven years from the first date of delinquencyIt is our understanding that the three (3) major credit bureaus calculate the seven-year period as follows: for a delinquent customer or charge off, they start the period from the date of the last delinquency from which the customer does not "recover." This means the last delinquency after which the customer is never current againThey call this the "first date of delinquency." For example, if you become delinquent on March 1, and never become current again, the credit reporting on this account would stop March 1, 2019, even if the loan originated in In this case, our customer’s first date of delinquency where she did not recover was in March The completion of the seven years would be March of At this time, we are unable to accommodate our customer’s request to delete her credit trade lineHowever, we have submitted the proper updates to the credit bureaus reporting incorrect informationAs a goodwill gesture, we have mailed a $*** *** gift card to our customer’s address providedWe apologize for any inconvenience or confusion this may have caused.DriveTime thanks the *** *** *** for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

Re: Complaint # *** Dear Ms***, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns. On October 2013, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime when she leased a
Chevrolet ImpalaThe Closed End Motor Vehicle Lease Contract has been attached for your review. On June 11, 2015, at six days past due, DriveTime enabled the buzzer on our customer’s vehicle to make her aware of her past due payment. On June 16, 2015, at days past due, DriveTime exercised their contractual right to secure the vehicle and assigned the vehicle to be recoveredPlease refer to section in the Closed End Motor Vehicle Lease Contract labeled “Default, Repossession and Other Remedies”: “The following are events of default: (a) You fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask you for it….If you are in default, after waiting any time the law requires, we may do any of the following: (a) End this lease and demand that you pay the amount due… (e) Take (repossess) the Vehicle wherever we find it and enter any property where the Vehicle may be to do so….”On June 17, 2015, the vehicle was recoveredOur customer contacted DriveTime, and we advised her of the fees she would need to pay to redeem the vehicle in addition to her past due payment amountWe informed our customer that she had hours to redeem the vehicle and gave her the phone number DriveTime had on file for the recovery agent that was holding the vehicle. On June 18, 2015, our customer contacted DriveTime and paid the $required to redeem the vehicleOur customer expressed concerns that she had not been able to reach the recovery agent, and after some research, we provided her with an alternate phone number for themBy this time, the recovery agent had closed for the day, and our customer was required to wait until the next day to pick up the vehicle. On June 19, 2015, our customer contacted DriveTime with concerns that she had still not been able to reach the recovery agent, and no one there had been returning her callsWe placed a call out to the recovery agent and once we had a representative on the phone, we transferred our customer so she could arrange to pick up the vehicleLater that day, our customer contacted DriveTime again and advised she wished to be compensated for the inconvenience and confusion the situation had caused her. On June 26, 2015, we contacted our customer and addressed her concernsAt this time, we are unable to accommodate our customer’s request to be reimbursed for her $redemption fees, as the recovery of the vehicle was rightfulHowever, we advised our customer we would offer her a two day per diem credit of $for the two days that she did not have the vehicle after she paid to redeem it on June Our customer was satisfied with this resolution, and we ended our correspondence on amicable terms. DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ***. Sincerely, *** *.DriveTime Customer Relations

May 28, *** *** Revdex.com Ph*** *** Fax *** *** Re: Complaint # *** Dear Ms***, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn February 3, 2015, our customer
entered into a Closed End Motor Vehicle Lease Contract with DriveTime when he leased a Chevrolet SilveradoAll lease vehicles come with a Life of Lease Limited Warranty, administered by AeverexIncluded you will find the Closed End Motor Vehicle Lease Contract and the Life of Lease Limited Warranty Contract for your referenceAt the time of lease, our customer reviewed and signed the Closed End Motor Vehicle Lease ContractOn Page 3, under subsection 11, titled Default, Repossession, and Other Remedies, it states: "The following are events of default: (a) you fail to pay any periodic payment when due or any other amount you owe under this Lease when we ask for it… (c) You do not maintain required insurance." In addition, subsection states: "If you are in default, after waiting any time the law requires, we may… take (repossess) the Vehicle wherever we find it and enter any property where the vehicle may be to do so." On April 2, 2015, we sent an email to our customer to advise him we required proof of his active insuranceWe activated the buzzer on his vehicle to inform him that his account was in defaultIncluded you will find the email for your referenceOn April 6, 2015, our customer called DriveTime Lease Customer ServiceWe advised our customer that his account was past due and he was pending repossession due to lack of active insuranceOur customer advised us that he was recently out of work and had just returned back to workHe informed us he would not be able to obtain insurance until Friday April 10, We advised our customer of his option to return his vehicle to avoid repossessionOn April 7, 2015, our customer called DriveTime’s Lease Customer Service and informed us he would be able to make a payment of $on April 10, We set a promise to pay for April 10, and advised our customer that we required an insurance declaration page in order to avoid repossessionOn April 8, 2015, we received an insurance application via facsimileOn April 10, 2015, our customer contacted DriveTime’s Lease Customer Service and advised us that he had sent the insurance paperwork and had submitted a payment of $Our customer stated he was unable to pay the additional $in order to keep his promised paymentWe informed our customer that we received an insurance application, not the required declaration page, and that his account was still pending repossessionOn April 24, 2015, we recovered our customer’s vehicle due to defaultOur customer then called DriveTime’s Lease Customer Service regarding his repossessionWe advised our customer that the vehicle was recovered due to no proof of insurance and non-paymentWe informed our customer that we required proof of insurance and payment of $before he could redeem the vehicleThe $accounted for a past due balance of $and a recovery fee of $On April 24, 2015, after speaking with our customer, we received the declaration page for our customer’s active liability insuranceOur customer then submitted a payment of $in order to redeem his vehicleDriveTime’s Lease Customer Service Department explained to our customer the policies for insurance and payments moving forwardOn May 1, 2015, our customer called DriveTime’s Lease Customer ServiceHe advised us he would not be able to make his payment due to the previously paid redemption feesOur customer promised to pay $on May 5, On May 5, 2015, our customer submitted a payment of $On May 15, 2015, our customer called DriveTime’s Lease Customer ServiceWe advised our customer his account was out for repossession and that he was past due by $Our customer paid $236, his past due amount was now $On May 21, 2015, DriveTime’s Customer Relations department researched a possible error in our customer’s payment ledgerThere was an issue with the application of our customer’s payment made on May 5, which caused his account to reflect an inaccurate past due side note of $On May 22, 2015, the inaccurate past due amount was removedOur customer’s account now reflects an accurate past due balance of $At this time we are unable to accommodate our customer’s request for a refundOur customer’s vehicle was rightfully recovered on April 24, due to default and the error in account standing has been resolvedWe have made several unsuccessful attempts to contact our customer to discuss his concernsOn May 27, 2015, we sent a letter via certified mail to our customer’s address on fileThe purpose of this letter is to inform our customer of our attempts to reach out to himWe encourage our customer to contact our Customer Relations department at 800- 965-8043, to discuss his concernsIf our customer is experiencing mechanical issues, as mentioned in his correspondence, we encourage him to take the vehicle to a repair facility to be diagnosedOnce a claim is filed with Aeverex, we can determine if the repairs are covered by the Life of Lease Limited Waranty and review non-covered components for possible assistanceWe apologize for any confusion or inconvenience this may have causedAs a goodwill gesture, DriveTime has applied a $credit to our customer’s accountDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ***Sincerely, *** *DriveTime Customer Relations

September 16, Revdex.com Ph(*** *** Fax (602) 263- Re: Complaint #*** To Whom It May Concern, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns On June 6, 2016, our customer
entered into a Simple Interest Retail Installment Contract when he purchased a Jeep Commander from DriveTimeAttached you will find a copy of the Contract for your reviewThe Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance CorporationThe purchase included a 30-day/1,500-mile Limited Warranty (the Warranty), our customer purchased an optional Vehicle Service Contract (the VSC) for additional protectionBoth of these products are administered by third party company called AeverexAttached you will find the Warranty and the VSC for your review All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace it On August 9, 2016, our customer contacted Aeverex to report that her vehicle was smoking and stallingAeverex referred our customer to an in-network repair facility to have the concerns diagnosed On August 10, 2016, the in-network repair facility reported that our customer’s vehicle had been towed inThey further reported that the vehicle would require a replacement engineAeverex approved the engine replacement, and began sourcing the required partsPage of the VSC states the following, under PROVIDER’S OBLIGATIONS: “Replacement parts can be of like kind and qualityThis may include the use of new, remanufactured or used parts as determined by the Administrator.” The engine sourced for this repair was used, and had approximately 20,miles fewer than the vehicle did at the time of sale On August 15, 2016, our customer contacted *** to inquire about rental assistanceAeverex advised that, per the terms of the Vehicle Service Contract, they would provide rental reimbursement of up to $per day based on the labor hours required for a covered repair On August 19, 2016, Aeverex contacted their part supplier to inquire as to the whereabouts of the engineThe supplier indicated that, due to an internal error, the engine had been delayed, and would be sent out that day On August 23, 2016, our customer contacted Aeverex for an updateThey reported that they expected the engine to arrive on August 24, 2016; that they would authorize an additional seven days of rental reimbursement, for a total of fifteen days of reimbursementThey also advised that they would waive our customer’s $deductible as a goodwill gesture, due to the delay On September 8, 2016, our customer contacted Aeverex to advise that the repairs had not been completed, and to request additional rental assistanceAeverex extended her rental assistance to thirty days of rental reimbursement On September 9, 2016, the repair facility contacted Aeverex to advise that there was a fuel injector issue with the replacement engineAfter this consultation, the repair facility replaced the faulty fuel injector with a working injector from the previous engine That same day, our customer contacted us to advise that her vehicle needed a second replacement engineOur representative advised that the repair facility had not reported this to Aeverex, and that the fuel injector repair had been approvedOur representative advised that we would need the repair facility to report any additional issues to Aeverex so that we could review for other possible remedies

Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customer’s concerns DriveTime apologizes for any miscommunication or misunderstanding which may have occurredFurthermore, we have confirmed the payment credit of $240.22, offered in our previous correspondence, has been applied to our customer’s account and is reflecting accuratelyAttached is a copy of our customer’s transaction history for your reviewAdditionally, we have made three unsuccessful attempts to reach our customer and discuss her concernsShould our customer experience mechanical concerns in the future, we encourage her to contact SilverRock a* *** ***Should she wish to further discuss her concerns, she may contact our Customer Relations department at *** *** DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact our Customer Relations department at (800) 965- Thank you, Danielle CCustomer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

First of all first of all no I am not selling for that I don't owe anything I shouldn't have to pay anything at the time like I said I wasn't working so I didn't sign anything I noticed that my I make my dad sign I didn't sign anything so how can you pinpoint that on me I given you the vehicle back I didn't want it because I couldn't afford to pay for it so I contacted DriveTime after my dad deceased and ask them to pick it up which they did as far as them asking me that I want to settle with the other items that they talking about for the for the thousand dollars instead of the $10,I don't have anything from from them stating that but if so I'm still not going to settle for that because I didn't tell them to put my name on a car that I couldn't purchase first of all I wasn't working at the time I went there to purchase that car with my dad number when I call them to pick it up I wasn't working and now I'm still not working I have not worked since how would I be able to pay you the $1,and so without a job if you like to contact me you may call me at ***-*** my name is *** *** thank you have a great day

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns. On March 14, 2013, our customer entered into a Simple Interest Retail Installment Contract when she purchased a Toyota CorollaIncluded, you will find the Retail
Installment Contract for your reference.We have made several unsuccessful attempts to contact our customer to discuss her concernsOn February 20, 2015, we sent a letter via certified mail to our customer’s address on fileThe purpose of this letter is to inform our customer of our attempts to reach out to herWe encourage our customer to contact our Customer Relations department at ###-###-#### to discuss her concernsAs a goodwill gesture, DriveTime has applied a $credit to our customer’s principal balance. DriveTime thanks the *** *** *** for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTimeCustomer Relations