DriveTime

Drive time is lieing, first I didn't abandon the vehicle, the car was unsafe to drive, second I called and told them that since they didn't want to help me fix the abs modulelike they said and had me waste time getting it towed that I am voluntarily giving them the car backDrive time broke the
contract when they didn't follow their standards when they sold me the SUVEvery mechanical issues was why I was late on pymt cause I had to fix it myself The warranty that cost was No goodDrive time has there vehicle back take it of my credit or I will go ahead with everyone else and file a class action lawsuitI don't have a problem with taking this matter to court cause I am one of many that has been sold a lemon by Drive time.They either take it off or we can take it to court cause I am fighting this matter cause they sold me and many others lemon carsI work hard for my money and I was taken advantage of due to me having bad credit to begin withSo this matter can go to court let me know when, and I am not afraid to put drive time on the newsMrBailey

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On April 30, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a Chrysler PacificaAttached you will find the
Simple Interest Retail Installment Contract for your reference. DriveTime has temporarily ceased credit reporting to all three major credit bureau agenciesThe cease is due to required system enhancements taking place in the manner DriveTime reports to the credit bureausWe originally anticipated these enhancements being completed no later than late February; however, there were some issues that arose that had to be addressed, pushing that timeframe out to AprilWe apologize for any confusion or inconvenience this may have causedWe understand the importance of building and maintaining a credit scoreWe also understand the importance of accurately reporting credit activity and that is why DriveTime has made the effort to complete these system enhancementsIf MrVaughan is applying for credit, we would be happy to provide a letter to the creditor letting them know we have temporarily ceased reporting and will provide an overview of his credit if so desired.We understand that our customer has two accounts with us and will be backdating both loans once the credit reporting fully resumesAt this time, *** has started uploading DriveTime accounts for the public to see againWe are unable to accommodate our customer’s request to expedite the process any faster than it is currently going or pay for credit report checking feesAs a goodwill gesture, DriveTime has credited our customer’s principal balance $DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

To Whom It May Concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsDriveTime encourages our customers to research all aspects of the vehicle, including the purchase price, prior to purchasingOur customers have the
option to place a deposit on a vehicle they are interested in, in exchange DriveTime will hold the vehicle until the customer is ready to purchaseIf our customers decide not to purchase the vehicle, the deposit placed to hold the vehicle is fully refunded in the form it was paidOn December 12, 2015, our customer placed a deposit of $on a vehicle he was interested in purchasingOn December 19, 2015, our customer opted to cancel the hold on the vehicle he was interested inWhen a deposit is placed on a vehicle with a credit card and is later cancelled, DriveTime requires our customers to return to the dealership, with the credit card used, so a full refund can be processedOn January 11, 2016, DriveTime contacted our customer and advised him to visit our local lot, with the credit card used to place the hold on the vehicle, so DriveTime may provide him will a full refund of his depositAt the time our customer opted to cancel the hold, our local lot representatives were unaware that he had placed the hold on the vehicle using a credit cardThus, our customer’s refund was not processed at that time the cancellation took placeWe apologize for any confusion or inconvenience this matter may have causedAs a goodwill gesture, DriveTime has sent our customer a $American Express gift card to the address providedDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at *** Sincerely, Diana CDriveTime Customer Relations

On January 18, 2016, at days and $past due, the vehicle was recoveredOn the same day, DriveTime received a recovery payment of $The payment was applied to our customer’s account, and it was later distributed between the $side note created for the recovery fee and her delinquency balanceOn April 13, 2016, DriveTime contacted our customer and attempted to address her concernsWe advised that we understood the confusion the process of allocating recovery fees could cause and had therefore applied a $goodwill credit to her accountShe stated she would consider this gesture and would contact DriveTime the following dayOn April 14, 2016, our customer contacted DriveTime to advise she would accept the credit of $139.81, but would also like a payment of $credited to her accountLater that day, we reached out to our customer and advised her that the credit of $was intended as a goodwill gesture for the confusion caused by our process of allocating recovery payments, and we would therefore be unable to credit an additional $to her accountOur customer expressed dissatisfaction with the information we provided and advised she would continue to pursue the matter until she had reached her desired resolutionOn April 22, 2016, we contacted our customer and addressed her concernsWe advised that after further review of the confusion that had occurred from allocating the recovery payment, we would be willing to credit her account a full periodic bi-weekly payment of $Our customer was satisfied with this resolution, and we ended our correspondence on amicable terms

DriveTime strives to ensure each customer has a pleasant and rewarding experienceWe sincerely regret that our customer has been frustrated with our serviceDriveTime initially reviewed the claim for our customer’s non-covered repairs on October 3, Based on the time our customer has been in the vehicle and the nature of the repairs, we were unable to offer assistance above and beyond the terms of the VSC In an attempt to come to an amicable resolution, DriveTime agreed to pay for percent of the repair costs at an INRF as a goodwill gestureThis offer will remain good until October 30,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not complete at this timeThe repair facility is not aware that a part has been provided and certainly is not willing to say that repairs will be completed on Monday 11/9/15. I am very dissatisfied that it took filing a complaint with the Revdex.com and having a friend (my employer) call and threaten legal action to receive any sort of response. I am grateful that DriveTime is finally paying for the rental vehicle directly and I appreciate that my payments have been suspended until my Pontiac is repaired and that the repairs are covered under warrantyHowever, I am not willing to say this complaint has been resolved to my satisfaction at this time.
Regards,
*** ***

(Please see attached for full response)On February 16, 2017, our customer contacted DriveTime to advise she would like to accept the offer to place her into another vehicle and was currently on her way to the dealershipWe advised we would email the dealership the necessary approval and the call
was ended on amicable terms. We apologize for any frustration or inconvenience this matter may have causedAt this time, the current contract has been rescinded and our customer has been placed into a different vehicleAs a gesture of goodwill, we have applied a $principal balance credit to our customer’s new account. DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact our Customer Relations Department at (800) 965- 8043. Thank you, Jessica HCustomer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customer’s concerns
At the time of lease our customer agreed to make periodic payments of $beginning June 26, 2014,followed by periodic payments of $due every other Thursday
Additionally, our customer signed and reviewed a “Lessee Disclosure Statement and Agreement for Installation of a GPS System” which states, under subtitle (g):
“I understand the GPS device contains an internal component that can make a buzzing soundI understand and agree You may activate the buzzing sound in connection with the servicing of my Lease Contract.”
At this time, we are unable to accommodate our customer request to get a new lease vehicle with no down payment.
DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ***-***-***
Sincerely,
DriveTime
Customer Relations

April 28, Lyndsey Mullens Revdex.com Ph###-###-#### Fax ###-###-#### Re: Complaint # *** Dear MsMullens, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn May 24, 2014, our customer entered
into a Simple Interest Retail Installment Contract with DriveTime when he purchased a Dodge RamAttached you will find the Simple Interest Retail Installment for your referenceIn October, 2014, DriveTime temporarily ceased credit reporting to all three major credit bureau agenciesThe cease is due to required system enhancements, as well as to comply with the *** *** *** *** At this time, we have completed the necessary updates with *** and *** and they have begun uploading our customers’ account information for public viewingWe anticipate the enhancements with Transunion to be completed no later than the end of AprilReporting may not be immediately visible, but completed updates should reflect on our customer’s credit report within 30-daysWe apologize for any confusion or inconvenience this may have causedWe understand the importance of building and maintaining a credit scoreWe also understand the importance of accurately reporting credit activity and that is why DriveTime has made the effort to complete these system enhancementsOn April 25, 2015, we contacted our customer and came to an amicable resolutionDriveTime has offered to backdate our customer’s trade line to reflect the life of his loanAs a goodwill gesture, DriveTime has applied a $credit to our customer’s principal balanceDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, *** ** DriveTime Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
DriveTime has requested and was sent it's second ongoing bank statement from my bank a week ago and I have still not been contacted or reimbursedIf this case is closed I do not believe that this issue will be resolved with DriveTimeFurthermore, a $credit is not sufficient reimbursement for the late fees that I incurred during the time that my account was charged twice
Regards,
*** ***

October 11, Revdex.com Phone: *** *** Fax: (602) 263-Re: Complaint #*** To Whom It May Concern: Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn July 15, 2016, our customer
entered into a Simple Interest Retail Installment Contract when he purchased a Nissan Altima from DriveTimeAttached you will find a copy of the Contract for your reviewThe Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance CorporationOn October 4, 2016, our customer contacted our dealership to report that she had been pulled over as the tags on her vehicle had been reported as stolenA DriveTime representative drove the correct tags to her locationOur customer visited our dealership to discuss the incident with our general manager, and to report that she felt as though she had been blamed for the incident when she initially called us to report itThe proximate cause of our customer’s incident is that the tags she received from our dealership were registered to another customerOur customer signed in the wrong place on the form, and received the wrong tagsAs the dealership Tell us why here

Thank you for bringing this matter to our attentionWe appreciate the opportunity to readdress our customer’s concernsWe understand the importance of building and maintaining a credit scoreWe also understand the importance of accurately reporting credit activity, and that is why DriveTime has made the effort to complete these system enhancementsWe originally anticipated our system enhancements for credit reporting would be completed no later than the end of February; however, there were some issues that arose that had to be addressed, pushing that timeframe out to AprilWe apologize for any confusion or inconvenience this may have causedSince it takes to days for the bureaus to reflect any updates, DriveTime is still unable to accommodate our customer’s requests for us to expedite the process of reinstating his credit reporting and pay for his credit report checking feesOn April 2, 2015, our customer was informed about the delays that occurred with respects to updating our system enhancementsDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn November 14, 2014, our customer entered into a Simple Interest Retail Installment Contract when he purchased a Dodge ChargerAt the time of sale, our customer agreed to
make bi-weekly payments of $and final payment of $230.27, beginning December 12, Attached you will find the Simple Interest Retail Installment Contract and Vehicle Service Contract for your reference. On December 16, 2014, our customer inquired if the first Auto Payment of $posted to his accountWe informed our customer a rejection notice was received and he should contact his bank to honor the Auto PayLater that day, our customer made a payment online for $On December 28, 2014, our customer contacted us inquiring if the second payment due on December 26, had posted to the accountWe advised our customer the Auto Pay on his account was cancelled due to the rejection noticeOur customer made the past due payment of $over the phone and re-enrolled in Auto PayOn January 9, 2015, our customer stated we were attempting to take out $when his payments are $We informed our customer it was an error on our end while setting up his auto-payWe requested our customer send in a bank statement showing his overdraft feesWe offered to refund his overdraft fees through his bank and waive Drivetime’s NSF fee of $Our customer stated his bank has rejected the Auto Pay for As agreed, we reset our customer’s Auto Pay for the correct amount $Our customer made a payment over the phone for his past due amount and we waived the fee of $4.50. On January 12, 2015, we inform our customer the Auto Pay could not be set up due to an invalid transaction codeOur customer setup Auto Pay using a different bank account numberOn January 23, 2015, our customer stated we were taking the Auto Pay from the wrong bank accountWe advised the Auto Pay was setup with the bank account information he provided to us on January 12, The January 23, automated payment of $returned due to insufficient fundsOn January 27, 2015, our customer made the January payment over the phoneOn February 2, 2015, our customer contact us to setup Auto Pay with a different accountOur customer’s Auto Pay is setup to draft on February We informed our customer he would need to make the February payment manuallyOur customer also noted his concerns about the vehicle’s driver side door and key issueWe went over the following information with our customer regarding these concernsAll DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centersParts that fail inspection are replacedHowever, if a part is functioning at the time of inspection, there is no need to replace itPage one of the "Customer Delivery Checklist" under Important Reminder, states: "Our focus of the multi-point inspection is primarily the safety and reliability of your vehicle…Please insure you are comfortable with the condition of the vehicle prior to purchasing." Additionally, on page one of the "Customer Delivery Checklist" under Maintenance Items, states: "…These maintenance items are subject to replacement only upon failure of the component..." At the time of sale, our customer signed and dated the "Customer Delivery Checklist." Attached you will the Customer Delivery Checklist for your reviewAt the time of sale, our customer was provided an *** AutoCheck Vehicle History ReportThe *** AutoCheck Vehicle History Report may indicate a prior accident record, a rental or government vehicle, registered in a storm area, and/or a theft recordIf any of the items were applicable, these items would be noted in the Vehicle Information section on the *** AutoCheck History reportOur customer signed and acknowledged the vehicle had been in zero reported accidents prior to purchaseOn February 2, 2015, we contacted our customer and offered the following resolution: Customer agrees to: ? Be responsible for cosmetic concerns regarding the driver’s side door In exchange, DriveTime agrees to: ? Pay for our customer’s diagnostic cost and repair to fix the lock on the driver’s side door As a goodwill gesture, DriveTime has also applied a $credit to our customer’s principal balanceDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations ?

that is all well and good accept *** *** does not work well with your customers and the employees at drivetime laugh at you when the warranty leaves customers strained on the side of a major highway with there young children for hoursI am not happy by what transpired and the fact that you
need a lawyer just to get the records of what has been replaced by drivetime so that you know how long again each and every part was replaced or inspectedI feel like drivetime is hiding things from there customers being a drivetime customer myself and trying to sell customers lemons which is bad for business and then when they make a mistake force there customer into another car for a higher price and refuse to match the price of the car that they tried to sell them that was unsellable this is not good for businessI want this handled

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Unfortunately the only resolution to this matter is for DriveTime to stand by their employee's statement that the vehicle HAD been resprayed, (a fact that had been withheld from and was not noted on the pre-delivery checklist that we signed) and pay for the work they had done to be completed properlyThis amount, as per the estimate is significantly less than the cost of a replacement vehicle and/or the legal costs of defending their position if we have to take this matter before the courtWe will also seek our legal costs and the costs of our expert witnesses in addition to the cost of a rental car for the period we are without a vehicle.This is a MAJOR paintwork issue that was brought to our attention by the body shop who we received a quotation for the MINOR paintwork issues which we accepted and which DriveTime reduced the loan APR for in order that we did not walk away from the purchaseI am not a paintwork expert and as such could not be expected to have detected this defect when we viewed the carLikewise I would not know what to look for with regards to accident damage and the markers that the previous body shop/painters usedThese marks have been pointed out to me and photographs of the same will be provided by the expert witness in court if required,The ** *** *** is very clear in this matter and given my previous legal background I have no doubt that any court will rule in our favor.DriveTime are attempting to belittle a MAJOR defect with the vehicle that they knowingly withheld from us during the sale and are now trying to hide behind the small print to avoid their legal dutyThe amount of the work needed to rectify the issue is clearly detailed in the estimate and shows the extent of the defect.The body shop were happy to be contacted should this be necessary.In addition DriveTime have failed to apply the credit to our account for the cancelled warranty programIF this matter is also not resolved a separate complaint will be filed with yourselves.This car is the first vehicle that we have brought as a married couple and my wife's first car purchase, as such we do not wish to return the vehicle as we have also invested money in 'making it ours' with various accessories and security devices.Just for clarification we FORMALLY REJECT DRIVETIME'S OFFER OF RESOLUTION as being unsatisfactory in resolving the complaint
Regards,
*** ***

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On October 23, 2014, our customer entered into a Simple Interest Retail Installment Contract when she purchased a Chevrolet EquinoxOur customer also opted to purchase the
year/month Limited Warranty administered by AeverexIncluded you will find the Simple Interest Retail Installment Contract and Limited Warranty for your referenceOn November 22, 2014, a repair facility called into Aeverex to approve paying for the diagnostic fee within the first 30/1,mile warrantyHowever, our customer was responsible for the diagnostic fee due to vehicle being driven 1,milesThe repair facility did not call back with details of the claimOn December 4, 2014, our customer contacted DriveTime regarding the overheating issues with her vehicle and the fees associated with getting the vehicle diagnosedWe advised our customer we would research into what options we can provide to assist herOn December 9, 2014, our customer contacted DriveTime and received a waiver of the diagnostic fee as an exceptionIn addition, to assist with the out of pocket costs of repairs, we also processed a payment defermentOn December 12, 2014, our customer contacted DriveTime and was advised of the steps needed to address the reoccurring overheating issues she was experiencingWe advised that the vehicle needed to go back to the repair facility before we could address the issueWe advised our customer of the rental reimbursement process as well as what DriveTime looks for when we consider taking a customer out of a vehicleOn December 13, 2014, the repair facility called in a claim for a head gasket replacement to correct the overheating issueAeverex approved the needed repair components associated as well as approved five days of reimbursement for a rental vehicleOn December 30, 2014, our customer contacted DriveTime in regards to the length of time it is taking to fix the vehicleDue to the repeated overheating issues, DriveTime made the exception to provide four days of direct bill rentalOur customer stated she was upset that she paid over $more than what Aeverex will reimburse her forWe advised our customer to send in her rental receipts and we can review for a possible reimbursement creditOn January 6, 2015, our customer called into Aeverex stating that she was experiencing overheating issues once again and has taken the vehicle back to the repair facilityOn January 9, 2015, our customer contacted DriveTime requesting rental assistanceA two-day direct bill rental was granted as an exceptionA repair claim was called into Aeverex during this time and was fully approvedOn January 12, 2015, our customer contacted DriveTime and advised that the repair is now complete and she was going to pick up the vehicle but was hesitantWe advised our customer that if she runs into any other overheating issues to contact us directly and we would look into other options for herOn January 16, 2014, we reached out to our customer to address her *** *** *** complaint and discussed the repair history with an authorized third partyWe also advised that the credit of $for the excess rental reimbursement has posted to the accountWe confirmed that our customer is in possession of the vehicle and is currently not having any mechanical issuesHowever, if any mechanical issues arise in the upcoming months, please reach out to us to review other optionsDriveTime thanks the *** *** *** for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, DriveTime Customer Relations

On July 1, 2016, our customer entered into a Simple Interest Retail Installment Contract with DriveTime, when he purchased a BMW X SeriesThe Contract was subsequently assigned to Bridgecrest Acceptance Corporation (Bridgecrest)Our customer opted to purchase an additional 5-year /
50,000-mile Vehicle Service Contract, administered by AeverexAttached is a copy of the Contract and Vehicle Service Contract (VSC) for your reference. Bridgecrest offers a variety of loan modifications, to our customers, from due date changes to payment defermentsPrior to submitting for any payment deferments, Bridgecrest strives to ensure our customer will be successful in maintaining payments after the deferment periodThis means our customers need to be out of their hardship before we can review for defermentsAs loan modifications are subject for review, deferments cannot be guaranteed.Alternatively, if a customer is unable to make a payment on the date it is due, or is ineligible for payment deferments, Bridgecrest offers the ability to set payment arrangementsPayment arrangements allow for our customers’ periodic payments to be made on an alternative date from their set schedulePayments will continue to come due as contractually scheduled. In October of 2016, our customer contacted Bridgecrest inquiring about payment assistance due to a financial hardshipAs he was not eligible for payment deferments while in a hardship, our customer was encouraged to set payment arrangements with Bridgecrest. In April of 2017, Bridgecrest contacted our customer to discuss the status of his accountAt that time, our customer was days past due for $1,523.88, excluding any feesHe advised Bridgecrest he has new employment and would be able to maintain the scheduled paymentsBridgecrest granted him a seven (7) bi-weekly payment deferment, with the next due date of April 21, ...(continued on attached)

Re: Complaint # *** Dear MsHill,Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On April 27, 2015, our customer entered into a Simple Interest Retail Installment Contract when she purchased a Ford Escape from
DriveTimeThe Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation (Bridgecrest)The Contract is attached for your reference.DriveTime works with several levels of consumers, including those with less-than-perfect credit, in an attempt to provide purchasing/financing options to all those who apply for a vehicleA number of factors are incorporated when determining the stipulations for financing or purchasing a vehicle with DriveTime, such as income level, proof of residence, and credit scoreWe encourage all of our customers to thoroughly review all contract paperwork before signing the ContractWe even provide a 5-Day Vehicle Return Program as explained on page one of the Retail Purchase Agreement, which is attached for your reference:“You will give me the ability to return the Vehicle to DriveTime and rescind this Retail Purchase Agreement so long as I return the Vehicle: 1) To the DriveTime dealership where I purchased it within five calendar days (excluding the date of purchase, Sundays, and days DriveTime is closed for holidays), no later than the close of business on the fifth calendar day…”DriveTime does offer a Champ Program for customers who wish to trade in their current vehicle and purchase/finance another vehicle with usThe active loan with Bridgecrest must have the principal balance paid down to $4,to be able to review for eligibility in our Champ ProgramWe apologize for any misinformation or confusion this may have caused.As a courtesy at the time of sale, we provide all of our customers with an Experian AutoCheck Vehicle History Report (Report), Experian is a third party company which uses credible sources to create a report of a vehicle’s historyThe Report may provide information on any prior accident records, being a rental or government vehicle, registered in a storm area, and/or any theft recordsThe Report provided to our customer at the time of sale reflects an accident reported in August of by the police departmentThere is no documentation provided stating the airbag had deployed during this accidentDriveTime has recently obtained a subsequent Report for our customer’s vehicle and the accident information reported has not changedThere is no additional reporting of any airbag deploymentBoth of the Reports are attached for your reference.On April 27, 2017, our customer sent us written correspondence inquiring refinancing optionsThat same day, DriveTime made an unsuccessful attempted to reach our customer to advise Bridgecrest does not have any refinancing programs.On May 30, 2017, DriveTime spoke with our customer concerning the airbag deploymentWe informed her there is no evidence of the airbag being deployed; no reports of such on the Experian AutoCheck Vehicle History Reports or claims filed by any repair facilitiesShe further inquired about restructuring her loanWe informed her we are unable to change the terms of the Contract to reduce the APR or remaining principal balance.On June 1, 2017, DriveTime contacted our customer to further discuss her concernsShe informed us the airbag light would turn on and off on different occasionsWe inquired if she had the airbag light diagnosed at the original equipment manufacturer (OEM), as they would have the ability to address airbag concernsOur customer advised she had not, so we strongly encouraged her to have the airbag light diagnosed and have a claim filed with Aeverex, our customer’s Vehicle Service Contract administratorAdditionally, we apologized for any miscommunication in reference to DriveTime’s Champ ProgramThe call was ended on amicable terms.At this time, DriveTime is unable to accommodate our customer’s request to restructure the loan in any fashionFor each written correspondence our customer has submitted to us, we have made attempts to follow up with her in timely mannerAdditionally, DriveTime has verified our customer’s account is accurately reporting to all three major credit bureausWe have sent a credit reporting letter to our customer’s address on file and attached a copy of the letter and a copy of our customer’s transaction history for your referenceAs previously advised to our customer, we are willing to work with her to review any recommendations provided by the OEM in reference to the air bag concernsOnce a diagnostic has been completed, we can then further review for any possible options of assistance we can provide.We apologize for any inconvenience or confusion this matter may have causedAs a goodwill gesture, DriveTime has applied a $credit towards our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing support in allowing us the opportunity to address our customer’s concernsShould you have any questions or concerns, please contact our Customer Relations department at (800) 965-8043.Thank you,

Better Busi*** Bureau:
I have reviewed the response made by the busi*** in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company never offered to re-contract; *** stated that the SkyLink could be canceled, but at no refund; the other two optional items were canceled by me when DriveTime refused to allow me to return the vehicle within the warranty time frame of busi*** days without penalty There is also no mention of the difficulties at the DriveTime location in Raleigh, the compromising of my account information which resulted in fraudulent charges on the account, requiring a police investigation and cancellation of my previous card The AutoPay feature that they required me to setup prior to leaving the dealership was never set up either, per ***'s admission I set up the AutoPay so that I would not incur any additional charges *** is attempting to present as if DriveTime did nothing wrong; I am still officially requesting a full investigation into the busi*** practices of *** *** and *** *** ***, as well as *** at Corporate, for not honoring the contract that was provided to me, as they specified that they know that is what it says, but that I must do otherwise in order to get approved Also, the last time I talked to *** he informed me that I must contact Aeverex myself to cancel the product; when I did, they specified that they did cancel and forwarded the paperwork to DriveTime on their May invoice, of which I never received updated paperwork So the customer service was lacking and unprofessional; my account was compromised and they never forwarded the information to corporate that they stated must be obtained in order to get approved; I was hassled by customer service at and before the payment due dates, even though the errors were not of my own doing; and I was treated unfairly and talked over by *** when voicing my concerns initially; somehow he thinks that a $gift card is supposed to make up for the wrongs that have been committed against me I have done everything that was expected of me, and more, as I had to process paperwork that the dealership was to complete, per their specifications for obtaining the vehicle; upon attempting to return the vehicle, I was informed that I would pay a penalty; and then when deciding to retain the vehicle, the paperwork was not processed as it should have been; even the plastic in my vehicle that states "dealer must remove" is still present; ***'s response to that was, that it was my duty to take it off, even though it states the dealer must do so I have never been treated in such a manner, and have visited many dealerships both large and small, and have never incurred such treatment, never had my account information compromised, and never needed to file any complaints with the Revdex.com until now
Regards,
*** ***

Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customer’s concerns At the time of purchase, our customer agreed to make bi-weekly payments of $and final payment of $203.51, beginning July 12, Since our customer makes payments on a bi-weekly frequency there are two months that our customer will make three paymentsOn July 23, 2014, our customer contacted DriveTime and informed us she would like to process a due date change on her accountDue date changes can only be processed one time for the life of the loanOn July 28, 2014, our customer contacted DriveTime and inquired about her due date changeWe informed our customer the due date change was in processOur customer informed us she would make her next payment on August 2, On August 2, 2014, the due date change was processed on our customer’s accountBecause of this due date change, during the month of August our customer was responsible for three bi-weekly payments for a total of $dueThroughout August of 2014, our customer paid $toward her accountBetween the months of August and December 2014, our customer accrued a delinquent amount of $and a $late fee on her accountFor the month of January 2015, our customer was responsible for three bi-weekly payments for a total amount of $Our customer paid a total of $towards her account this monthAt this time, our customer’s account has accrued a delinquent balance of $at days past dueThis balance includes the two $late fees that were assessedOur customer is responsible for payment of the past due balance owed on the accountIn order to avoid negative impacts on her credit, we encourage our customer to resolve the past due balanceAt this time, DriveTime is offering our customer a three (3) payment deferment on her account, to assist with her past due balanceIf our customer would like to accept, she will need to contact the Customer Relations Department at ###-###-####, to proceedDriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####Sincerely, *** ** DriveTime Customer Relations