DriveTime

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.THEY SOLD ME A HORRIBLE CAR!! It leaks , I have a HOLE IN THE FLOOR BOARD AND NUMEROUS OTHER PROBLEMS!! In THE NEXT FEW MONTHS I WILL BE SHOPPING FOR CARS and THIS IS HOW THEY TREAT A CUSTOMER!??!??!???!?!?? REALLY!!! THEY WILL HEAR FROM MY LAWYER IF THEY DO NOT RESOLVE THIS FURTHER!!! THIS CAR IS UNSAFE TO DRIVE!!!Regards,*** ***

*** *** December 28, *** *** Revdex.com Ph(602) 212-Fax (602) 263-0997 Re: Complaint # *** Dear MsHill, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn November 21,
2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Toyota PriusOur customer also purchased a year/50,mile Vehicle Service Contract, administrated by AeverexAttached you will find the Simple Interest Retail Installment and Vehicle Service Contract for your referenceOn December 7, 2015, our customer contacted DriveTime to express concerns with the cruise control on the vehicleShe advised that the cruise control was a feature advertised for the vehicle, but cannot locate the functionWe advised our customer that this is a standard function for the vehicle and apologized for the inconvenienceOn December 21, 2015, DriveTime contacted our customer to reach an amicable resolutionWe advised our customer we would waive the diagnostic fee to have the vehicle diagnosed at an in-network repair facility for the cruise control concernOur customer agreed to these terms and will stay in touch with our Customer Relations Department with the findings of the diagnosticAt that time, we will be able to determine what additional assistance DriveTime can provide to our customerAs an additional good-will gesture, DriveTime applied a $credit to our customer’s principal balanceWe apologize for any inconvenience or confusion this matter may have causedShould you have any questions or concerns, please contact us by calling us at *** Sincerely, Justin MDriveTime Customer Relations Department

Thank you for bringing this matter to our attentionWe appreciate the opportunity to re-address our customer’s concerns
On April 11, 2014, our customer contacted Aeverex, the warranty administrator, regarding her transmission fluid needing to be replaced*** informed our customer that fluid flushs are maintenance items and are not covered under the limited warranty
On July 1, 2014, our customer contacted *** requesting the transmission fluid be replaced on the vehicle*** informed our customer that replacing the transmission fluid is a maintenance repair and is not covered under the limited warranty
Later that day, an in-network repair facility contacted *** recommending the replacement of the electronic control module (ECM)The repair facility was unable to perform the repair and referred our customer to the original equipment manufacturer (OEM) to have it replaced
On July 2, 2014, the OEM contacted *** recommending the replacement of the neutral safety switch and timing cover gasketThe repairs were denied as non-covered components per the limited warranty agreement
On July 7, 2014, DriveTime contacted and encouraged our customer to submit paid receipts for out of pocket costs she has incurred due to repairsOnce we receive the receipts, we can review them for possible payment assistance
At this time, DriveTime encourages our customer to contact us to take advantage of our offerWe can be reached at ***-***-***
DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ***-***-***
Sincerely,
DriveTime
Customer Relations

Re: Complaint #: *** Dear MsHill,Thank you for bringing this matter to our attentionWe appreciate the opportunity to address the concerns in the complaintUpon review of the contact information provided we have determined this has been filed on our customer’s behalf by a third party who has been authorized on the account.On April 8, 2016, our customer entered into a Simple Interest Retail Installment Contract (Contract) when she purchased a Volkswagen Jetta from DriveTimeThe Contract was subsequently assigned to *** Acceptance Corporation (***).At the time of sale, our customer agreed to make bi-weekly payments of $and final payment of $209.66, beginning April 30, Our customer also agreed to finance a total of $17,with a 21.802% Annual Percentage Rate (APR), as outlined on page one of the attached ContractThe total financed amount includes the cash price of the vehicle, Guaranteed Asset Protection (GAP) coverage, Vehicle Service Contract, and MotionGPSThe latter three products are optionalAttached is the Optional Products Disclosure for your referenceThese products can be cancelled at any time and a pro-rated refund will be applied towards the principal balanceAn itemization of the amount financed can be found on page two of the Contract and on the attached Retail Purchase agreement.Should a customer be dissatisfied for any reason, DriveTime offers a 5-day Vehicle Return Program (VRP), which gives our customer the ability to return the vehicle to DriveTime and terminate their ContractTo participate in the VRP, our customer must return the vehicle to the dealership within five calendar days from the date of purchase.Prior to purchasing the vehicle our customer had the opportunity to review and sign the attached Buy Options pageThe Buy Options page has a side by side comparison between purchasing the vehicle with optional products or without the optional productsThe customer can review several differences such as; total amount financed, payment amount and loan termIn addition, our customer was provided the attached, signed, What You Need to Know document that provides a summation of the financial aspects, VRP and Optional Products.Below is a summary of events for our customers account. • Our customer has the following payment history:o days past due timeso days past due times• The vehicle has been recovered due to non-payment a total of five times:o October 27, 2016o February 8, 2017o June 21, 2017o October 2, 2017o November 15, 2017On October 2, 2017, our customer contacted us after her vehicle was recoveredWe informed her that the account had transitioned into a Charge Off status as of September 30, due to non-paymentShe was informed there will be a zero-day grace period for payments going forward.On October 5, 2017, our customer paid the redemption fees and the vehicle release was sent to the auctionOur customer regained possession of her vehicle the following day.On November 5, 2017, our customer did not make her scheduled paymentBetween November and November 14, 2017, we made multiple attempts to contact our customer and were unsuccessfulWith no contact from our customer regarding the past due payment the vehicle was assigned for recovery and also retrieved on November 15, 2017.In regard to the concern of any theft, we encourage her to reach out to the recovery agent directly to determine if they may still be in possession of any personal belongingsDriveTime takes these matters very seriously and has an internal team to investigate any allegationsDriveTime would require information regarding any missing items as well as details regarding the time and date of the event.At this time, we are unable to fulfill the request to remove this account from our customer’s creditWe have reviewed the account and have found that the reporting is true and reflecting accurately.We are currently reaching out to the authorized third party to address the concerns mentioned in the complaint submitted, and will continue in an attempt to reach an amicable resolution.DriveTime thanks the Revdex.com for their ongoing supportShould you or our customer have any questions or concerns, please contact our Customer Relations department directly at (800) 965-8043. Thank you,Laura R.Customer Relations

Dear Ms***, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns.On September 9, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a
Mini CooperAttached you will find the Simple Interest Retail Installment Contract for your reference. At time of purchase, our customer agreed to make bi-weekly payments of $and final payment of $186.60. On March 26, 2015, our customer contacted DriveTime and stated her payment schedule had changedAt that time, our customer’s account reflected as days past due We advised our customer that we would be able to make a frequency change on the loan once the account was current. On April 2, 2015, DriveTime declined the frequency change due to the status of our customer’s accountOur customer’s account reflected as 5 days past due and needed to be current to process a frequency change. On June 18, 2015, our customer emailed DriveTime advising she had recently paid out-of-pocket for repairs on the vehicle of a knock sensor, harmonic balancer, belts, brakes and a tune up totaling $1,Our customer informed us that these repair cost were the reason for her delinquency on the account.On July 6, 2015, our customer contacted DriveTime to advise of the recent repairs needed for the vehicleShe also inquired about a frequency change of her payments stating that she now was being paid on the and 30th of each monthWe informed our customer that because her account was currently days past due, we would require the account to show as current before processing a frequency changeDriveTime advised our customer that we would review for assistance on account because of repair costs. On July 16, 2015, our customer contacted DriveTime in regards to assistance with her loanWe advised our customer we would be able to offer loan modifications in the form of payment defermentsIn order to process these deferments, we would require receipts for the out-of-pocket expenses accrued from the repairsOur customer informed us that she would not be able to provide paid receipts for these repairs. On July 21, 2015, our customer contacted DriveTime in regards to addressing her complaintWe informed our customer that in order to process a frequency change on her account, we would require the account to reflect as current. DriveTime offered to assist our customer with payments deferments to bring the account current once provided receipts for out-of-pocket expensesAfter the payments deferments are processed, we will be able to assist our customer withtheir request of a frequency change on the account. At this time, we have received paid receipts for out-of-pocket expenses from our customer and have applied payment deferments to her accountWe will be able to process a frequency change to accommodate to our customer’s request at the beginning of August to reach an amicable resolution. As a good-will gesture, DriveTime has applied a $credit towards our customer’s principal balance. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, *** *. DriveTime Customer Relations Department

February 9, Re: Complaint # *** Dear Ms*** When our customers’ accounts become delinquent, DriveTime makes attempts to contact our customers to cure the delinquency balanceWhen speaking with a loan advisor, our customers are able to set payment arrangements on the
accountWhen these arrangements are made and kept, calls will cease to our customer in regard to paymentOn June 27, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Hyundai AccentAt time of sale, our customer agreed to make bi-weekly payments of $and one final payment of $beginning July 18, Attached you will find the Simple Interest Retail Installment Contract for your referenceOn February 3, 2016, our customer contacted DriveTime in regard to the payments on her loanWe advised our customer we would be unable to assist her with a frequency change on the account as the account was past dueWe encouraged our customer to make payment arrangements on the account to cure the delinquency balance and we would be able to review for a frequency change once curedOn February 8, 2016, DriveTime contacted our customer to reach an amicable resolutionWe advised her that we would be able to process a frequency change on the account once the account is brought to a current statusAt that time, our customer requested for a cease and desist on her accountWe advised our customer that no outbound calls would be made to her while the cease and desist was active on the account and she would be responsible to initiate any contact over the phoneAs a good-will gesture, DriveTime has applied a $credit towards our customer’s principal balanceShould you have any questions or concerns, please contact us by calling us at ***Sincerely, DriveTime Customer Relations Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Samantha H***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns. On June 9, 2012, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she financed a Pontiac Gfor $17,Attached you will
find the Simple Interest Retail Installment for your reference. DriveTime does not compete on price, nor do we hide itWe encourage our customers to research all aspects of their purchaseOur customer had the opportunity to sign and review the following documents: - Buyer’s Guide - Retail Purchase Agreement - DriveTime’s DriveCare Limited Warranty - What you need to know about financing a vehicle with Drivetime - Simple Interest Retail Installment Contract Included you will find a copy of the above referenced documents for your review. Our customer also noted her concerns in regards to credit reportingDriveTime has temporarily ceased credit reporting to all three major credit bureau agenciesThe cease is due to required system enhancements taking place in the manner DriveTime reports to the credit bureausWe anticipate these enhancements will be completed no later than the beginning of MarchWe apologize for any confusion or inconvenience this may have caused. DriveTime understand the importance of building and maintaining a credit scoreWe also understand the importance of accurately reporting credit activity and that is why DriveTime has made the effort to complete these system enhancements.We have made several unsuccessful attempts to contact our customer to discuss her concernsOn February 11, 2015, we sent a letter via certified mail to our customer’s address on fileThe purpose of this letter is to inform our customer of our attempts to reach out to her. We encourage our customer to contact our Customer Relations department at ###-###-####, to discuss her concerns. As a goodwill gesture, DriveTime has applied a $credit to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

I did not receive anything from the person I talked to help me in any way I feel this poor customer relations. Brenda Sims

On September 23, 2016, DriveTime spoke with our customer in regards to her concernsWe informed her that we would not be able to provide a prorated refund, for the
ancillary product, in a way that would affect the monthly payment requiredOur customer requested this refund check be cut and addressed to her directlyWe advised her that the prorated refund would apply towards the principal balance only as it is financed into her loan That same day, DriveTime applied a $credit towards the principal balance At this time, our customer has expressed dissatisfaction with our resolutionHowever, DriveTime is unable to accommodate our customer’s request to have the prorated refund addressed to her

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Im requesting the debt be deleted off my file they sold me a lemon it still in the shop when the men came to repossess the car they told us the transmission were bad
Regards,
*** ***

Hello, on November 15, 2016, our customer entered into a Simple Interest Retail Installment Contract when she purchased Ford Taurus from DriveTimeThe Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance CorporationAttached is a copy of the
Simple Interest Retail Installment Contract for your reviewOn November 14, 2016, our customer visited DriveTime to view inventoryShe expressed interest in a Ford TaurusBased off her qualifications, regarding monthly income, credit score, and other items, the minimum down payment for the vehicle was $As there was not enough time to complete the contracting, she informed us she would return the following day to finalize itOn November 15, 2016, our customer came into DriveTime to finalize the contractAs our underwriting terms change, we required an additional $down payment to which our customer agreed to payWe understand our customer’s frustration and are further investigating the reasons why the change occurredDriveTime changes underwriting terms in order to ensure our customers are being set up for success with their loanWe want to make sure our customers are comfortable with their scheduled payment amounts and will increase the down payment to accommodate such request by lowering the amount financedThe additional $our customer paid was for the down payment on the vehicle and has been applied as suchDriveTime has not been able to reach our customer to discuss this matter furtherAt this time, DriveTime agrees to refund our customer $as a goodwill gestureWe will continue our efforts to come to an amicable resolution with herWe apologize for any inconvenience or confusion this matter may have causedAs an additional goodwill gesture, DriveTime has applied a $credit towards our customer’s payments

Thank you for bringing this matter to our attentionWe appreciate the opportunity to readdress our customer’s concerns.Standard mail typically takes 7-business days to be delivered after it is sent*** *** *** may have sent a check on January 14, 2015; however DriveTime did not receive the check until February 4, 2015, fifteen business days followingThe date a loan is paid off is dependent on the date the check is received.At the time of purchase, our customer signed and reviewed the "Important Things You Should Know" documentOn page two, under subsection Payments it states:"Your payments are due on the due dateThere is no grace period."Without any new information, DriveTime is still unable to accommodate our customer’s request to remove the late mark from her credit.Should you have any questions or concerns, please contact us by calling us at ###-###-####.Sincerely,*** **DriveTimeCustomer Relations

Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns. On February 16, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a Chevrolet ImpalaAttached you will find
the Simple Interest Retail Installment Contract for your reference. On January 31, 2015, the account was at days past due and “charged-off” due to non-payment. On February 12, 2015, our customer’s vehicle was sent out for repossession; this was put on hold when an arrangement was made for our customer to pay $1,towards her DriveTime accountThe payment had to be received by March 27, to be able to keep the vehicle, even though she was past due $2,Our customer made the necessary payment within the allotted timeframe. On March 24, 2015, our customer called in regarding her DriveTime account not being reported to her credit, stating she received a letter in the mail about DriveTime’s cease in credit reportingShe also advised that this was the reason we were unable to locate her account throughout the month of FebruaryWe advised that our customer placed a full cease and desist on her account on December 23, 2014, thus we have been unable to contact herWe also informed our customer that our credit reporting is in the process of being reinstated. DriveTime has temporarily ceased credit reporting to all three major credit bureau agenciesThe cease is due to required system enhancements taking place in the manner DriveTime reports to the credit bureausWe have completed the necessary updates with Experian, and they have uploaded our customers’ account information for public viewingWe anticipate the enhancements with the other two agencies will be completed no later than the end of AprilThis is why our customer can see her account reporting as a “Charge-Off” to one credit bureau and cannot see her account reporting to the other two bureaus. We apologize for any confusion or inconvenience this may matter have causedAs a goodwill gesture, DriveTime would like to provide our customer with a $American Express gift cardHowever, in order to be legally authorized to reach out to our customer, we encourage her to contact us at ###-###-#### and lift the full cease and desist on her account.DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely,DriveTimeCustomer Relations

On February 16, 2016, our customer contacted Aeverex with concerns about the vehicle’s battery and high idlingAeverex referred him to an in-network repair facility to have the vehicle diagnosedOn February 19, 2016, DriveTime contacted our customer to address his concerns about having to pay a diagnostic or deductible chargeWe advised that per the terms of the DriveCare Limited Warranty, he would not be responsible for any diagnostic fees or deductibles within the first days and 1,miles of the loanOn February 23, 2016, an in-network repair facility filed a claim with Aeverex for the battery, electrical diagnosis, and front transmission mountAeverex approved these repairs and fees in full under the terms of the DriveCare Limited Warranty for a total of $On April 13, 2016, our customer contacted Aeverex with concerns about a noise in the front end of the vehicleHe informed Aeverex that the in-network repair facility was unable to diagnose the issue until the sound worsenedOn April 19, 2016, we spoke with our customer in regard to his mechanical concernsWe encouraged him to have an in-network repair facility file a claim with Aeverex so we could review options for possible assistanceAs a one-time courtesy, we made an exception to approve the diagnostic fee in full on an upcoming claimWe apologize for any confusion or inconvenience this matter may have causedAs a goodwill gesture, DriveTime has applied a $credit towards our customer’s principal balance

September 3, 2015 Better BusinessBureau*** ***
*** ***
*** Re: Complaint # *** To Whom It May Concern: Thank you for bringing thismatter to our attentionWe appreciate the opportunity to address ourcustomer’s concerns. On August 15,2015, our
customer entered into a Closed End Motor Vehicle Lease Contract withDriveTime when he leased a *** *** ***The Closed End Motor Vehicle LeaseContract has been attached for your review. On August 17,2015, our customer returned the vehicle to the DriveTime dealership where heleased within the timeframe outlined in the terms of the Vehicle Return Program(VRP)The Vehicle Return Agreement states: “DriveTimeprovides a one calendar day vehicle return program for Driver’s Seat customers.“One calendar day” means the end of business the next business day after youleased your vehicle.” At that time,$was reimbursed to our customer’s debit cardA check request wasprocessed for the remaining $of the funds fund he paid at signingOnthe Vehicle Return Agreement, under the section labeled “Refund Process,” it isstated: “We will payyour refund minus the required feesIf you paid your down payment by check ordebit card, we will pay you and/or return your trade in by… business daysafter your purchase of the Vehicle.” On September 1,2015, we contacted our customer and advised him the $refund check wouldarrive at the DriveTime dealership where he leased by September 2, We apologize forany confusion or inconvenience this matter may have causedAs a goodwillgesture, DriveTime has mailed a $American Express gift card to ourcustomer’s address on fileDriveTime thanksthe Revdex.com for their ongoing supportShould you have anyquestions or concerns, please contact us by calling us at ***. Sincerely, *** *.CustomerRelations DriveTime

July 11,
*** ***
Revdex.com
*** *** ***
*** *** ***
Re: Complaint # ***
Dear Ms***,
Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns
On
February 11, 2014, our customer entered into a Closed End Motor Vehicle Lease with DriveTime, when she leased a *** *** that came with a limited warrantyIncluded you will find the Closed End Motor Vehicle Lease and the Life of Lease Limited Warranty agreement for your reference
The Life of Lease Limited Warranty agreement outlines coverage and exclusionsThe coil pack is a non-covered component per the Life of Lease Limited Warranty
On July 9, 2014, we contacted our customer and came to an amicable resolutionAt this time, DriveTime has agreed to reimburse our customer for the cost of the repairs ($529.58) as a credit to her account
As a goodwill gesture, DriveTime has issued a $credit to our customer’s account
DriveTime thanks the Revdex.com for their ongoing supportShould you have any questions or concerns, please contact us by calling us at ***
Sincerely,
*** *
DriveTime
Customer Relations

January 21, Revdex.com Re: Complaint # *** Dear Ms*** Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concernsOn August 05, 2013, our customer entered into a Simple Interest Retail Installment Contract
with DriveTime when she purchased a Kia SpectraAttached you will find the Simple Interest Retail Installment Contract for your referenceOn September 21, 2015, DriveTime sold our customer’s loan to a third-party collections agency with no affiliation to DriveTimeAt that time, all documentation associated with our customer’s vehicle was transferred to the third-party collections agencyOn January 5, 2016, our customer contacted DriveTime to advise she had been involved in a total loss accident and needed the title for the vehicleWe advised our customer that DriveTime had sold her loan to a third-party collections agency and was no longer in possession of the titleLater that day, our customer contacted DriveTime to request that we send a lien release on the vehicle to her local Department of Motor VehiclesWe advised our customer that since DriveTime was no longer the lienholder on the vehicle, we would not be able to provide a lien releaseDriveTime has made multiple attempts to contact our customer to address her concernsAt this time, DriveTime is working toward finding a resolution to assist our customer with this matterWe will continue our efforts to contact our customer and reach an amicable resolutionWe apologize for any confusion or inconvenience this matter may have causedAs a goodwill gesture, DriveTime has sent our customer a $American Express Gift CardShould you have any questions or concerns, please contact DriveTime Customer Relations at *** Sincerely, DriveTime Customer Relations Tell us why here

February 23, *** *** Revdex.com Ph(602) 212-Fax (602) 263-0997 Re: Complaint # *** Dear MsHill, Thank you for bringing this matter to our attentionWe appreciate the opportunity to address our customer’s concerns With
the information provided, DriveTime is unable to identify an account or profile associated with the name and number providedAt this time, DriveTime will place the phone number included on the complaint on a do-not-call list for our automated dialer system As a good-will gesture, DriveTime has sent a $American Express Gift Card to the address provided We apologize for any confusion or inconvenience this matter may have causedShould you have any questions or concerns, please contact us by calling us at ***Sincerely, Justin MDriveTime Customer Relations Department Tell us why here