DriveTime

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.

On February 19, 2014, we spoke with our customer and came to an amicable resolution. Our customer agreed to take her vehicle to an original manufacturer to perform the PCM (Powertrain Control Module) reprogramming. We agreed to pay for one hour of diagnosis and reprogramming of the PCM.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

April 7, 2014 [redacted] Revdex.com Ph. ###-###-#### Fax ###-###-#### Re: Complaint # [redacted] Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns....

On March 21, 2013, our customer entered into a retail installment contract when he purchased a 2006 Saturn Ion. Our customer purchased a 3 year/36,000 mile limited warranty administered by [redacted]. Included you will find the retail installment contract and the limited warranty agreement for your reference. At this time, our customer is experiencing steering issues with his vehicle, and there is an active manufacturer’s recall in regards to this issue. Page two, of "What you need to know about financing a vehicle with DriveTime" label "recalls" states: "Used vehicles may be subject to manufacturer recalls to repair, at no cost to you, mechanical or operational problems. Only new car dealers are allowed to do these repairs. You should confirm with a new car dealer that your vehicle does not require recall repairs." Included you will find the "What you need to know about financing a vehicle with DriveTime" agreement for your reference. On April 2, 2014, DriveTime contacted our customer in the aim of reaching an amicable resolution. During this conversation, we advised our customer he would need to contact the Original Equipment Manufacturer (OEM) to repair the issues with his vehicle. At this time, we are unable to accommodate our customer’s request; all recall items need to be addressed by the OEM. As a goodwill gesture, DriveTime has applied a $25.00 principal only credit to our customer’s account. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted]. DriveTime Customer Relations

justify;">On September 23, 2016, DriveTime spoke with our customer in regards to her concerns. We informed her that we would not be able to provide a prorated refund, for the ancillary product, in a way that would affect the monthly payment required. Our customer requested this refund check be cut and addressed to her directly. We advised her that the prorated refund would apply towards the principal balance only as it is financed into her loan.   That same day, DriveTime applied a $25.00 credit towards the principal balance.   At this time, our customer has expressed dissatisfaction with our resolution. However, DriveTime is unable to accommodate our customer’s request to have the prorated refund addressed to her.

I reject the offer that drive time has made simply because I do not feel it is a sufficient accommodation considering I have been having this issue since week one of purchase all the while making my payment of 367 monthly for the past 6 months.  during this time there have been occasions I have been unable to drive the vehicle. I have called in on several occasions with no resolution I have been told to bring the car to the lot and I do and in the end I get the same result NOTHING it was not until I reached out to the Revdex.com that drive time contacted me with an offer to reimburse for repairs that should have been done before I left the dealership I have followed every instruction as to where to take the car what parts to buy and I still continued to have the same issue even after taking this car to the manufacturer ([redacted]) and they are unable to determine the issue at this time I just want to be reimbursed my down payment repairs and a portion if not all my payments seeing now I'm being advised to turn the vehicle in and on the search for a new one but had this issue been addressed a corrected accordingly in the beginning this would have not been an issue

Revdex.com Ph. (602)...

264-5299 Fax (602) 263-0997    Re: Complaint # [redacted]

* To Who It May Concern:   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.   On June 18, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2009 Chevrolet Impala. Attached you will find the Simple Interest Retail Installment for your reference.   On December 30, 2015, DriveTime contacted our customer in attempt to find an amicable resolution. As a customer service gesture, we offered our customer the following option: o   DriveTime agrees to; Waive deficiency balance of $14,837.17 o    Submit an update to all three (3) major Credit Bureau reporting agencies to delete trade line o   In exchange, our customer agrees to return the vehicle to the dealership   We advised our customer the settlement offer expires February 15, 2016. We advised our customer she would be responsible for payments until the vehicle is returned to DriveTime’s possession. Our customer accepted this offer and was satisfied with this resolution.   DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]

* Sincerely,   Camille R. DriveTime Customer Relations

To Whom It May Concern:

0in 0pt; text-align: justify;"> 
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On June 19, 2015, our customer entered into a Conditional Sale Contract and Security Agreement with DriveTime when he purchased a 2009 Chevrolet HHR. Our customer also opted to purchase a 5 year/50,000 mile Vehicle Service Contract, administered by Aeverex.
All DriveTime vehicles are thoroughly inspected prior to sale at our inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.
Page one of the “Customer Delivery Checklist” under Important Reminder, states:
“Our focus of the multi-point point inspection is primarily the safety and reliability of your vehicle…Please ensure you are comfortable with the condition of the vehicle prior to purchasing.”
Additionally, on page one of the “Customer Delivery Checklist” under Maintenance Items, states:
“…These maintenance items are subject to replacement only upon failure of the component...”
DriveTime made several unsuccessful attempts to contact our customer to address his concerns and reach an amicable resolution.
On December 21, 2015, our customer contacted DriveTime. We advised him that he will need to contact Aeverex to process his request of cancelling his Vehicle Service Contract, however, we does not advise our customer’s to do so. If our customer opts to cancel it, the cost associated with any repairs needed on the vehicle will be his responsibility. We also requested that he submit his paid receipts for the completed repairs to DriveTime so that we may review for options for assistance.
Currently, we have not received his receipts for the repairs completed on the vehicle.
We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, we have applied a $25.00 credit to our customer’s principal balance.
Sincerely,
 
DriveTime

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear be. I'm not interested in continuing to pay out of pocket expenses for repairs to the vehicle. It is costing too much to pay for repairs and paying a car note. A deferred payment is no longer acceptable to resolve the issue. I would much rather be able to return the car to Drive Time and not be responsible for any balances, due to the fact that the car is unreliable.Regards,[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On February 25, 2011, our customer entered into a Simple Interest Retail Installment Contract when she purchased a 2007 Nissan Versa.  Included you will...

find a copy of the Simple Interest Retail Installment Contract for your reference.

On August 19, 2014 our customer got into a car accident with the vehicle. Her insurance company deemed it a total loss accident, thus they are paying off the balance of the loan.

At this time, DriveTime has reached out to our customer and come to an amicable resolution. Her complaint that we could not get her vehicle registered no longer applies. Furthermore, we have extended an offer to get her into another vehicle with DriveTime for little or no money down.

As a goodwill gesture, DriveTime has mailed our customer a $25.00 American Express gift card.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.

Sincerely, [redacted]

Customer Solutions Analyst

February 22, 2014

Lyndsey Mullens

Revdex.com

Ph. ###-###-####

Fax ###-###-####

Re: Complaint # [redacted]

Dear Ms. Mullens,

Thank you for bringing this matter to our attention. We appreciate the...

opportunity to address our customer’s concerns.

On October 25, 2013, our customer entered into a retail installment contract when she purchased a 2005 Toyota Camry. Our customer purchased a 3 year/36,000 mile service contract with her vehicle. Included you will find the retail installment contract and the service contract for your reference.

On February 18, 2014, we contacted our customer and are working towards an amicable resolution. We have agreed to pay an inspector, to determine if any repairs are needed.

As a goodwill gesture, DriveTime has applied a $25.00 principal only credit to our customer’s account.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.

Sincerely,

DriveTime

Customer Relations

On April 27, 2016, our customer contacted Aeverex with concerns about the check engine light on in the vehicle and the transmission light on in the vehicle. Aeverex referred him to an in-network repair facility to have the vehicle diagnosed.

justify;">On April 28, 2016, an in-network repair facility filed a claim with Aeverex for the engine diagnosis and the transmission diagnosis. Due to the vehicle’s factory warranty, the aforementioned repair facility referred our customer to the Original Equipment Manufacturer (OEM) for additional diagnosis. On June 8, 2016, DriveTime contacted our customer to address his concerns. We encouraged him to provide us with all documentation from the OEM related to the issues described in the complaint, for review and options for possible assistance. At this time, upon receiving the above-mentioned documentation, we would like to extend the offer to exchange the vehicle, rescind his current Contract, and enter into a new Simple Interest Retail Installment Contract. To accept, we request our customer contact our Customer Relations department at [redacted] We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has applied a $25.00 credit toward our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted] Sincerely, Brodie H. Customer Relations Department 
Please see attached PDF for the full response.

Dear Ms. [redacted],
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On September 29, 2014, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime, when she leased a 2004...

Honda Accord. All lease vehicles come with a Driver’s Lease Limited Warranty, administered by Aeverex. Included you will find the Closed End Motor Vehicle Lease and the Driver’s Seat Limited Warranty Contract for your reference. On November 4, 2014, our customer reached out to [redacted] to address her mechanical concerns with the vehicle. [redacted] referred our customer to a repair facility to have vehicle diagnosed.
On December 3, 2014, the repair facility provided [redacted] the diagnostics results which suggest a transmission overhaul, solenoids, and an accumulator housing replacement. All repairs were covered by the Driver’s Seat Limited Warranty.
On February 11, 2015, DriveTime reached out to our customer and left a voicemail due to her account becoming 9 days past due.
On February 14, 2015, DriveTime reached out to our customer and left a voicemail due to her account becoming 12 days past due.
On February 15, 2015, DriveTime recovered the vehicle due to payment default. Our customer reached out to DriveTime and she was advised of the terms to redeem her vehicle. Our customer was responsible to pay the past due payment of $203.44, recovery fee of $378.88, and agent fee of up to $125.
On February 20, 2015, our customer redeemed her vehicle.
On February 23, 2015, we reached out to our customer to address her [redacted] complaint. Our customer advised that when she picked up her vehicle from the recovery agent, she noticed scuffs and slight bumper damage on the vehicle. We advised our customer that if any damage occurred that she would have to get in contact with the recovery agent that housed the vehicle. Our customer stated that the vehicle’s maintenance light is on and the ignition key has been damaged since purchase. We advised our customer to call [redacted] and set up a claim to get vehicle diagnosed. We made the exception to waive our customer’s required deductible and diagnostics fee. We advised that if our customer can provide receipts for her taxi expense, we can review for possible reimbursement. As a customer courtesy, we are also providing a per diem credit toward our customer’s account if the shop has to retain the vehicle for more than 24 hours.
As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s account
DriveTime thanks the [redacted] for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.
Sincerely,
DriveTime
Customer Relations

I reject the offer that drive time has made simply because I do not feel it is a sufficient accommodation considering I have been having this issue since week one of purchase all the while making my payment of 367 monthly for the past 6 months.  during this time there have been occasions I have been unable to drive the vehicle. I have called in on several occasions with no resolution I have been told to bring the car to the lot and I do and in the end I get the same result NOTHING it was not until I reached out to the Revdex.com that drive time contacted me with an offer to reimburse for repairs that should have been done before I left the dealership I have followed every instruction as to where to take the car what parts to buy and I still continued to have the same issue even after taking this car to the manufacturer ([redacted]) and they are unable to determine the issue at this time I just want to be reimbursed my down payment repairs and a portion if not all my payments seeing now I'm being advised to turn the vehicle in and on the search for a new one but had this issue been addressed a corrected accordingly in the beginning this would have not been an issue

October 12, 2015 Revdex.comPh. (602) 264-5299Fax (602) 263-0997   Re: Complaint # [redacted]     To Who It May Concern:  Thank you for bringing this matter to...

ourattention. We appreciate the opportunity to address our customer’s concerns.  On July 31, 2015, our customer entered into aClosed End Motor Vehicle Lease Contract with DriveTime when he leased a 2007Dodge Caliber.  The vehicle came with alife-of-lease Drivers Seat Limited Warranty, administered by Aeverex.  Included you will find the Closed End MotorVehicle Lease Contract and the Drivers Seat Limited Warranty Agreement for yourreference. At the time of lease, our customers agreed tomake periodic payments of $209.51 the first being due July 15, 2015, followed by64 periodic payments of $209.51 every other Saturday. In addition, ourcustomer’s lease vehicle required an amount due at signing of $1,415.55however; our customer only paid $950.00 towards the amount due at the time oflease. To compensate for the remaining funds required, DriveTime agreed tooffer our customer a side note or Simple Interest Retail Installment Contractin which our customer agreed to an additional three payments of $116.39 and onefinal payment of $116.38 in conjunction with our customer’s first four leasepayments. Attached you will find the Simple Interest Retail InstallmentContract for your reference.  DriveTime offer our customers a ReturnAnytime Lease program allowing our customers to return their vehicle toDriveTime and Terminate the Closed End Motor Vehicle Lease Contract. On page 3of the Contract, subtitled Early Lease Termination it states:             “You may terminate (end) this Lese early. Todo so, you must return the Vehicle to us and pay us the amount due at early endas described below within five business days of the date we ask for it.”  DriveTime’s life-of-lease Drivers SeatLimited Warranty offer repair assistance on a selected list of mechanicalfailures. On Page 2, of the Drivers Seat Limited Warranty under the Subtitle “DriversSeat Life of Lease Limited Warranty” it lists the Cover Parts. In addition,under Dealership’s Obligations it is states:             “ If a covered Breakdown of the Vehicleoccurs during the term of the Drivers Seat Limited Warranty, Dealership will Repairor Replace. Repair or replace, as the administrator deems appropriate, theCovered Part (s) which caused the breakdown if the customer has met Customer’sobligations and if the Breakdown is not excluded under the Exclusions section.” All DriveTime vehicles are thoroughlyinspected prior to leasing at our DriveTime inspection centers. Parts that failinspection are replaced. However, if a part is functioning at the time ofinspection, the part is not replaced. On August 12, 2015, our customercontacted Aeverex regarding an issue with his vehicle steering and handling.Aeverex advised our customer to have the vehicle taken to an in-network repairfacility for diagnosis. On August 13, 2015, an in-networkrepair facility informed Aeverex that there were no mechanical concerns withour customer’s vehicle. They advised Aeverex the Steering and handling issueswhere related to the customer having a flat tire and having the spare tire or“donut” on the vehicle. The in-network repair facility also informed Aeverexthe customer had some noise concerns related to the transmission and brakes.Our in-network repair facility found no issues with ether component andeducated the customer on the operation of the CVT transmission and how it effectsthe sound of the vehicle.  On September 19, 2015, ourcustomer contact DriveTime and advised he was having additional issues with hisvehicle. We advised our customer in order to review his account for anyassistance he must first have a claim on file with Aeverex. Our customer inquiredabout rental assistance during the repairs, we advised our customer per theterms of the Drivers Seat Limited Warranty, we do not offer rental assistancewith our lease vehicles. We advised our customer however; once there was aclaim filed with Aeverex we would review his account for any possibleexceptions.  On September 22, 2015, our customer contactedDriveTime and advised his insurance company would not assist him with thetransportation of the vehicle. DriveTime advised our customer Aeverex offerstow reimbursement up to $100.00 to have the vehicle taken to an in-networkrepair facility. Our customer advised he wished for DriveTime to provide himwith another lease vehicle. We advised our customer this would not be an optionat that time. We advised our customer before we can look into any assistance;the vehicle must be taken to an in-network repair facility for diagnosis.  On September 30, 2015, our customer returnedthe vehicle to a DriveTime location to terminate his lease contract.  On October 1, 2015, DriveTime contacted ourcustomer to address his concerns. We advised our customer we would be willingto offer two options for assistance. We advised our customer as he had previouslyreturned the vehicle to the DriveTime dealership; we could process his lease asa cancelation and terminate his contact. We informed our customer although hewould still owe fees internally to DriveTime, we would not report these feesexternally and the customer credit would not be effected. We also informed ourcustomer he would only be responsible for the fees if he choose to do businesswith DriveTime again. We advised our customer the other option would be to haveDriveTime arrange for the transportation of the vehicle to an in-network fordiagnosis. We advised our customer once we had a claim on file we could reviewhis claim for further assistance.  Our customer advised he wished DriveTime toreturn his down payment, we advised our customer that would not be an option atthis time. We advised our customer again of the option to have the vehiclediagnosed for repairs. We advised our customer if he choose to have the vehiclediagnosed, we would review his claim for any possible exception. Our customeradvised he would consider his option and contact DriveTime with a decision.  We apologize for any confusion orinconvenience this matter may have caused. As a goodwill gesture, DriveTime hasmailed a $25.00 American Express gift card to our customers address on file. DriveTime thanks the Revdex.com for their ongoingsupport. Should you have any questions or concerns, please contact us bycalling us at 800-965-8043.  Sincerely,  [redacted]DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On November 1, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime, when she purchased a 2005 Dodge Caravan. Included you will...

find the Simple Interest Retail Installment Contract agreement for your reference.

On November 17, 2014, we contacted our customer and came to an amicable resolution. During our conversation, we informed our customer we would exchange her into a comparable vehicle. DriveTime transferred our customer’s original down payment into the new vehicle and applied a credit of $158.35 towards her first payment.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

[redacted] 

DriveTime 

Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

FL Revdex.com Complaint # [redacted]                    ...

                 

* Our customer states she was told she would be granted a modification due to out of pocket repairs.  Our customer also feels DriveTime has not been consistent with the modification eligibility. Desired Outcome: ·         Our customer would like DriveTime to receive clarification on her modification process and the status of her modification. Resolution: ·         $25.00 credit to principal balance previously applied to earlier complaint. Still reviewing account for possible assistance.

On May 25, 2016, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2007 Ford Explorer. Although DriveTime originated the Contract with our customer, Bridgecrest is the servicer of the loan. Attached you will find the Simple Interest Retail...

Installment for your reference.DriveTime does offer the option to return the vehicle to all of our customers. For this occasion please reference page 1 of the Retail Purchase Agreement, subsection Vehicle Return Program (VRP) it states:  "You will give me the ability to return the Vehicle to DriveTime and rescind this Retail Purchase Agreement so long as I return the Vehicle: ... In the same condition I received it except for reasonable wear and tear and any mechanical problem that becomes evident after delivery that were not caused by me. ... Without damage or having been in an accident. ..."On June 3, 2016, we spoke with our customer in attempt to address his concerns. We offered to extend the VRP until end of business that day. We informed him that he would receive his down payment in a form of a check within the next 7-10 business days. Our customer expressed satisfaction with our offer and we ended our correspondence on amicable terms.We apologize for any confusion or inconvenience this matter may have caused. As a good-will gesture, DriveTime has sent a $25 gift card to our customer's address on file.

Dear Ms. [redacted], Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns. At this time, we are unable to accommodate our customer’s request. As a courtesy, DriveTime has agreed not to report adversely on our customer’s credit report, waive the deficiency balance, and refund our customer $600. Item number one, under the default section of the retail installment contract (Page 3), states: "You will be in default if any one of the following occurs (except as may be prohibited by law.     1. You fail to make a payment due under this contract, including any down payment, in full when such payment is due…" Page four, under the default section of the retail installment contract, states: "…If we take back the Vehicle, we will sell it unless you exercise any right to cure or redeem the Vehicle that you may have under state law…" DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043. Sincerely,

[redacted]. DriveTime Customer Relations

justify;">June 15, 2015
 
[redacted]
Revdex.com
Ph. [redacted]
Fax [redacted] 
 
Re: Complaint # [redacted]
 
Dear Ms. [redacted],
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
 
On December 29, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2012 Dodge Avenger. Attached you will find the Simple Interest Retail Installment Contract for your reference.
 
On May 15, 2015, the day before a payment came due, our customer contacted DriveTime and advised she had made a payment of $120.00 and would make the remaining $106.79 of her $226.79 bi-weekly payment with a different card. Our customer also advised that she would like to cancel her automatic payment withdrawal. We informed her that we would cancel the automatic payment withdrawal; however, because it could take up to 48 hours to successfully cancel, there was a chance her payment would still auto-draft the following day. We advised our customer that if the payment was returned due to non-sufficient funds, she would be charged a $15.00 fee.
 
On May 18, 2015, our customer contacted DriveTime with concerns that her payment had been auto-drafted despite her previous efforts to cancel her automatic payment withdrawal. We advised our customer that per our previous discussion, we could not guarantee the cancellation of the automatic payment withdrawal if it is cancelled less than 48 hours before a payment is due. We advised our customer to send in bank statements so we could review them for a possible refund.
 
On May 20, 2015, our customer contacted DriveTime to see if we had received her bank statements. We advised the bank statements would be forwarded to a supervisor for review, but we could not guarantee a refund.
 
On May 21, 2015, DriveTime attempted to contact our customer, but we were unable to reach her. When our customer returned the call she had missed, we advised the screen-shot from her cell phone of the bank statement was not sufficient. The screen-shot showed that the auto-drafted full payment of $226.79 had posted to the account, but that the payment of $120.00 was still pending. The payment of $106.79 that our customer stated she had made was not reflecting at all.
 
On May 23, 2015, our customer contacted DriveTime and advised that we had sent her a check for $106.79 to compensate her for a previous unauthorized draft; she advised that DriveTime had removed these funds from her bank account as soon as she had deposited the check. We encouraged our customer to send in a running bank statement showing these finalized withdrawals so we could review for possible assistance.
 
On May 26, 2015, DriveTime contacted our customer to address her concerns further. Our customer once again advised that we had sent her a check for $106.79 that we removed from her account after she deposited it. We advised that we did not have any record on file to indicate we had ever sent our customer a check.
 
On June 2, 2015, our customer contacted DriveTime to see if her payments had posted and her account had been brought current. We advised our customer that she still owed $106.79 toward her payment that came due on May 30, 2015. Our customer stated she should not have a past due balance, as we had sent her a check for $106.79 that should have been applied to the account. We reiterated to our customer that we had no record of a check being issued to her by DriveTime and encouraged her to send in her bank statements for review.
 
On June 3, 2015, our customer contacted DriveTime about the bank statements she had sent in. We advised that because no check deposit for $106.79 was reflecting on her statements, this would not be grounds for crediting her account. We encouraged our customer to send in bank statements that showed the $106.79 check deposit in reference.
 
On June 4, 2015, DriveTime received our customer’s intended bank statement; however, the document was not valid, as it did not reflect an opening and closing balance and was not on bank letterhead.
 
On June 12, 2015, we contacted our customer and addressed her concerns. We are currently working toward an amicable resolution. We have encouraged our customer to send in formal running bank statements and copy of the check she states she received from DriveTime so we can review options for possible assistance.
 
We apologize for any inconvenience or confusion this matter may have caused. As a goodwill gesture, DriveTime has applied a $25.00 toward our customer’s principal balance.
 
DriveTime thanks the Revdex.com for their continued support. If you have any questions, please contact us at [redacted].
 
Sincerely,
[redacted].
DriveTime Customer Relations

December 28,...

2015
Revdex.com
Re: Complaint # [redacted]
Ms. [redacted],
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
When our customers’ accounts become delinquent, DriveTime makes regular attempts to contact our customer to cure the delinquency balance. While speaking with our loan advisors, our customer is able to set payment arrangements on the account. If these arrangements are made and kept, efforts to contact our customer will cease.
DriveTime offers an auto pay option through a third party vendor as a convenience for our customers. In order to enroll in auto pay, our customers must provide their bank account number and routing number to a DriveTime agent.
On December 13, 2014, a payment was drafted via auto pay from our customer’s bank account as scheduled. On December 17, 2015, this payment was returned due to insufficient funds.
On December 26, 2014, our customer contacted DriveTime in regard to the payment drafted on December 13, 2014. Our customer advised that the payment should have been drafted that day and the funds were available in her bank account. DriveTime advised our customer to provide a running bank statement showing the funds were available to further assist our customer.
At this time, DriveTime is accurately reporting our customer’s credit history to the three major credit bureaus and we are unable to accommodate our customer’s request. We encourage our customer to continue to contact our Customer Service Department at ###-###-#### to set payment arrangements on the account.
DriveTime has made multiple attempts to contact our customer in order to come to an amicable resolution.
We apologize for any confusion or inconvenience may have caused. As a good-will gesture, DriveTime has applied a $25 credit towards our customer’s principal balance.
Sincerely,
DriveTime Customer Relations