DriveTime

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

on March 6th when my car brook down middle of no where, [redacted] did not pay rhe towing of car from a gas station to city of [redacted] + they paid portion of towing from hotel to repair shop, and on top of that waranty from [redacted] did not cover $ 150 for crank shift sensor. so I asked customer service then, since I bught this car recently and these expenses put me begaind on monthly payment, I asked them repeatedly to give me a break and let me skap a payment to catch up. but they said my loan has to be older than 6 months for them to help by extendeing a payment. So now its been 8 months , and still one payment behaind, but they still refuse to help me out by extending one payment to allow me catch up.what customer courtesy is that?

Regards,

October 12, 2015 Revdex.comPh. (602) 264-5299Fax (602) 263-0997   Re: Complaint # [redacted]     To Who It May Concern:  Thank you for bringing this matter to...

ourattention. We appreciate the opportunity to address our customer’s concerns.  On July 31, 2015, our customer entered into aClosed End Motor Vehicle Lease Contract with DriveTime when he leased a 2007Dodge Caliber.  The vehicle came with alife-of-lease Drivers Seat Limited Warranty, administered by Aeverex.  Included you will find the Closed End MotorVehicle Lease Contract and the Drivers Seat Limited Warranty Agreement for yourreference. At the time of lease, our customers agreed tomake periodic payments of $209.51 the first being due July 15, 2015, followed by64 periodic payments of $209.51 every other Saturday. In addition, ourcustomer’s lease vehicle required an amount due at signing of $1,415.55however; our customer only paid $950.00 towards the amount due at the time oflease. To compensate for the remaining funds required, DriveTime agreed tooffer our customer a side note or Simple Interest Retail Installment Contractin which our customer agreed to an additional three payments of $116.39 and onefinal payment of $116.38 in conjunction with our customer’s first four leasepayments. Attached you will find the Simple Interest Retail InstallmentContract for your reference.  DriveTime offer our customers a ReturnAnytime Lease program allowing our customers to return their vehicle toDriveTime and Terminate the Closed End Motor Vehicle Lease Contract. On page 3of the Contract, subtitled Early Lease Termination it states:             “You may terminate (end) this Lese early. Todo so, you must return the Vehicle to us and pay us the amount due at early endas described below within five business days of the date we ask for it.”  DriveTime’s life-of-lease Drivers SeatLimited Warranty offer repair assistance on a selected list of mechanicalfailures. On Page 2, of the Drivers Seat Limited Warranty under the Subtitle “DriversSeat Life of Lease Limited Warranty” it lists the Cover Parts. In addition,under Dealership’s Obligations it is states:             “ If a covered Breakdown of the Vehicleoccurs during the term of the Drivers Seat Limited Warranty, Dealership will Repairor Replace. Repair or replace, as the administrator deems appropriate, theCovered Part (s) which caused the breakdown if the customer has met Customer’sobligations and if the Breakdown is not excluded under the Exclusions section.” All DriveTime vehicles are thoroughlyinspected prior to leasing at our DriveTime inspection centers. Parts that failinspection are replaced. However, if a part is functioning at the time ofinspection, the part is not replaced. On August 12, 2015, our customercontacted Aeverex regarding an issue with his vehicle steering and handling.Aeverex advised our customer to have the vehicle taken to an in-network repairfacility for diagnosis. On August 13, 2015, an in-networkrepair facility informed Aeverex that there were no mechanical concerns withour customer’s vehicle. They advised Aeverex the Steering and handling issueswhere related to the customer having a flat tire and having the spare tire or“donut” on the vehicle. The in-network repair facility also informed Aeverexthe customer had some noise concerns related to the transmission and brakes.Our in-network repair facility found no issues with ether component andeducated the customer on the operation of the CVT transmission and how it effectsthe sound of the vehicle.  On September 19, 2015, ourcustomer contact DriveTime and advised he was having additional issues with hisvehicle. We advised our customer in order to review his account for anyassistance he must first have a claim on file with Aeverex. Our customer inquiredabout rental assistance during the repairs, we advised our customer per theterms of the Drivers Seat Limited Warranty, we do not offer rental assistancewith our lease vehicles. We advised our customer however; once there was aclaim filed with Aeverex we would review his account for any possibleexceptions.  On September 22, 2015, our customer contactedDriveTime and advised his insurance company would not assist him with thetransportation of the vehicle. DriveTime advised our customer Aeverex offerstow reimbursement up to $100.00 to have the vehicle taken to an in-networkrepair facility. Our customer advised he wished for DriveTime to provide himwith another lease vehicle. We advised our customer this would not be an optionat that time. We advised our customer before we can look into any assistance;the vehicle must be taken to an in-network repair facility for diagnosis.  On September 30, 2015, our customer returnedthe vehicle to a DriveTime location to terminate his lease contract.  On October 1, 2015, DriveTime contacted ourcustomer to address his concerns. We advised our customer we would be willingto offer two options for assistance. We advised our customer as he had previouslyreturned the vehicle to the DriveTime dealership; we could process his lease asa cancelation and terminate his contact. We informed our customer although hewould still owe fees internally to DriveTime, we would not report these feesexternally and the customer credit would not be effected. We also informed ourcustomer he would only be responsible for the fees if he choose to do businesswith DriveTime again. We advised our customer the other option would be to haveDriveTime arrange for the transportation of the vehicle to an in-network fordiagnosis. We advised our customer once we had a claim on file we could reviewhis claim for further assistance.  Our customer advised he wished DriveTime toreturn his down payment, we advised our customer that would not be an option atthis time. We advised our customer again of the option to have the vehiclediagnosed for repairs. We advised our customer if he choose to have the vehiclediagnosed, we would review his claim for any possible exception. Our customeradvised he would consider his option and contact DriveTime with a decision.  We apologize for any confusion orinconvenience this matter may have caused. As a goodwill gesture, DriveTime hasmailed a $25.00 American Express gift card to our customers address on file. DriveTime thanks the Revdex.com for their ongoingsupport. Should you have any questions or concerns, please contact us bycalling us at 800-965-8043.  Sincerely,  [redacted]DriveTime Customer Relations

Dear Ms. [redacted],
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On September 29, 2014, our customer entered into a Closed End Motor Vehicle Lease Contract with DriveTime, when she leased a 2004...

Honda Accord. All lease vehicles come with a Driver’s Lease Limited Warranty, administered by Aeverex. Included you will find the Closed End Motor Vehicle Lease and the Driver’s Seat Limited Warranty Contract for your reference. On November 4, 2014, our customer reached out to [redacted] to address her mechanical concerns with the vehicle. [redacted] referred our customer to a repair facility to have vehicle diagnosed.
On December 3, 2014, the repair facility provided [redacted] the diagnostics results which suggest a transmission overhaul, solenoids, and an accumulator housing replacement. All repairs were covered by the Driver’s Seat Limited Warranty.
On February 11, 2015, DriveTime reached out to our customer and left a voicemail due to her account becoming 9 days past due.
On February 14, 2015, DriveTime reached out to our customer and left a voicemail due to her account becoming 12 days past due.
On February 15, 2015, DriveTime recovered the vehicle due to payment default. Our customer reached out to DriveTime and she was advised of the terms to redeem her vehicle. Our customer was responsible to pay the past due payment of $203.44, recovery fee of $378.88, and agent fee of up to $125.
On February 20, 2015, our customer redeemed her vehicle.
On February 23, 2015, we reached out to our customer to address her [redacted] complaint. Our customer advised that when she picked up her vehicle from the recovery agent, she noticed scuffs and slight bumper damage on the vehicle. We advised our customer that if any damage occurred that she would have to get in contact with the recovery agent that housed the vehicle. Our customer stated that the vehicle’s maintenance light is on and the ignition key has been damaged since purchase. We advised our customer to call [redacted] and set up a claim to get vehicle diagnosed. We made the exception to waive our customer’s required deductible and diagnostics fee. We advised that if our customer can provide receipts for her taxi expense, we can review for possible reimbursement. As a customer courtesy, we are also providing a per diem credit toward our customer’s account if the shop has to retain the vehicle for more than 24 hours.
As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s account
DriveTime thanks the [redacted] for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.
Sincerely,
DriveTime
Customer Relations

To Whom It May Concern:

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Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On June 19, 2015, our customer entered into a Conditional Sale Contract and Security Agreement with DriveTime when he purchased a 2009 Chevrolet HHR. Our customer also opted to purchase a 5 year/50,000 mile Vehicle Service Contract, administered by Aeverex.
All DriveTime vehicles are thoroughly inspected prior to sale at our inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.
Page one of the “Customer Delivery Checklist” under Important Reminder, states:
“Our focus of the multi-point point inspection is primarily the safety and reliability of your vehicle…Please ensure you are comfortable with the condition of the vehicle prior to purchasing.”
Additionally, on page one of the “Customer Delivery Checklist” under Maintenance Items, states:
“…These maintenance items are subject to replacement only upon failure of the component...”
DriveTime made several unsuccessful attempts to contact our customer to address his concerns and reach an amicable resolution.
On December 21, 2015, our customer contacted DriveTime. We advised him that he will need to contact Aeverex to process his request of cancelling his Vehicle Service Contract, however, we does not advise our customer’s to do so. If our customer opts to cancel it, the cost associated with any repairs needed on the vehicle will be his responsibility. We also requested that he submit his paid receipts for the completed repairs to DriveTime so that we may review for options for assistance.
Currently, we have not received his receipts for the repairs completed on the vehicle.
We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, we have applied a $25.00 credit to our customer’s principal balance.
Sincerely,
 
DriveTime

Revdex.com Ph. (602)...

264-5299 Fax (602) 263-0997    Re: Complaint # [redacted]

* To Who It May Concern:   Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.   On June 18, 2015, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2009 Chevrolet Impala. Attached you will find the Simple Interest Retail Installment for your reference.   On December 30, 2015, DriveTime contacted our customer in attempt to find an amicable resolution. As a customer service gesture, we offered our customer the following option: o   DriveTime agrees to; Waive deficiency balance of $14,837.17 o    Submit an update to all three (3) major Credit Bureau reporting agencies to delete trade line o   In exchange, our customer agrees to return the vehicle to the dealership   We advised our customer the settlement offer expires February 15, 2016. We advised our customer she would be responsible for payments until the vehicle is returned to DriveTime’s possession. Our customer accepted this offer and was satisfied with this resolution.   DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]

* Sincerely,   Camille R. DriveTime Customer Relations

Re: Complaint #

"Times New Roman",serif; font-size: 11.5pt;"> [redacted]
Ms. [redacted]
On May 25, 2014, our customer entered into a Closed End Motor Vehicle Lease with DriveTime when she leased a 2004 Ford Freestar. At time of lease, our customer agreed to make bi-weekly payments of $202.41 beginning on July 14, 2014. Closed End Motor Vehicle Lease is attached for your review.
In October of 2015, DriveTime discovered a glitch regarding payments made via AutoPay. The glitch caused only partial payments to draft and effected random accounts. To correct the glitch our customers were required to cancel their AutoPay then sign up again at a later date, if they so choose to.
On December 18, 2015, our customer contacted Drive Time Lease Customer Service to make a payment in the amount of $201.23. Our customer requested to be placed back into the AutoPay program, however, due to the past due balance the customer was advised to contact Drive Time back in 24 hours, once the payment had posted. DriveTime advised our customer that we would credit her account in the amount of $12.00 as a one-time exception because she was not able to make this payment via AutoPay.
On January 25, 2016, our customer contacted DriveTime in regard to the $12.00 credit. Our customer was advised that she did not qualify for the previous mentioned $12.00 credit, due to not having been enrolled in AutoPay and not having the payment drafted on the due date.
On January 29,2016, DriveTime contacted our customer in an attempt to reach an amicable resolution. We advised our customer that we would honor the $12.00 credit, discussed on December 18, 2015. In addition, DriveTime would internally investigate the call from January 25, 2016, to provide training opportunities for our employees.
As an additional good will gesture, DriveTime has applied a $25.00 credit to our customers account.
Sincerely,
Brodie H.
DriveTime Customer Relations

I will accept this response once I see the credit of $25 that was supposed to be credited in October and also the current credit of $25.  Once those amounts are shown in my recent activity on my account then I will accept.  Thank you.  Here is a copy of my recent activity.  I was promised back in October that I would have $25 credited at that time and as you can see there are no credits.  Please stand by what you have promised.

justify;">Re: Complaint # [redacted]
 
To Whom It May Concern:
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On January 6, 2016, our customer entered into a Simple Interest Retail Instalment Contract when she purchased a 2009 Chrysler Town and Country. Attached is the Simple Interest Retail Installment Contract for your review.
DriveTime strives for all advertising materials to accurately represent the vehicles we offer for sale. On rare occasions, we can have a discrepancy between an online listing of a vehicle and actual features of the vehicle at the dealership. 
When including features on our online advertising, DriveTime pulls the features from the original manufacturer by using the vehicle’s identification number. DriveTime does not install any manufacturer produced components to our vehicles, such as Bluetooth, DVD players, etc…
Prior to purchasing a vehicle, our customers have the opportunity to inspect and test drive the vehicle they are interested in, including confirming it has all of the customer’s desired features. We provide this opportunity to all of our customers to ensure they are satisfied with the vehicle prior to purchase.
DriveTime offers a Vehicle Return Program, which gives our customer the ability to return the vehicle to DriveTime and terminate the Simple Interest Retail Installment Contract. To participate in the vehicle return program, our customer must return the vehicle to the dealership within five calendar days. We encourage all customers to research all aspects of the vehicle prior to sale to ensure they are comfortable with their purchase.
At the time of sale, our customer was provided a document titled Customer Delivery Checklist. On page one of the Customer Delivery Checklist under Important Reminder, it states:
Continued… (Full version provided to the Revdex.com)
Tell us why here...

Thank you for bringing this matter to our attention. We appreciate the opportunity toaddress our customer’s concerns.When our customer’s accounts become past due, DriveTime makes regular attempts to contact our customers to cure the delinquency balance on the account. Our customers are...

able to set payment arrangements on the account with a loan advisor. If these arrangements are made and kept, attempts for contact will cease.On May 29, 2013, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2007 Chevrolet Uplander. Our customer also opted to purchase a 5 year/50,000 mile DriveCare Plus Protection Package, administered by Aeverex. At time of sale, our customer agreed to make 156 bi-weekly payments of $177.85 and one final payment of $176.51 beginning on June 15, 2013. Attached you will find the Simple Interest Retail Installment Contract and DriveCare Plus Protection Package for your reference.On September 18, 2015, an out-of-network repair facility updated a claim with Aeverex stating the timing cover gasket, coolant, cross over gasket, body control module, level sensor and reprogramming of the PCM.On October 2, 2015, DriveTime made an exception to the DriveCare Plus Protection Package by covering the repairs of the timing cover gasket, coolant housing gasket, cross over gasket and coolant for a total of $3,122.50. At that time, we required our customer to bring her account current as it currently reflected as past due by $361.70. That same day, our customer made a payment of $361.70 to bring the account to a current standing.The next day, a regular scheduled bi-weekly payment of $177.85 became due on the account. Since that time, when the account has fallen delinquent, DriveTime made normal attempts to contact our customer in regard to curing the delinquency balance. On January 15, 2016, we have placed a cease and desist on our customer’s account so no outbound calls can be made to our customer as requested. If our customer would like to discuss the account at all, she would be required to contact DriveTime.Since that time, our customer’s account has remained delinquent. DriveTime had not received any communication from our customer in regard to the delinquency balance. In addition, DriveTime was unable to contact our customer in regard to her account status because the cease and desist remained active on the account per the customer’s request.On March 2, 2016, at 39 days past due, DriveTime placed the vehicle out for recovery. In the Simple Interest Retail Installment Contract under the section labeled “default” it states:“You will be in default if you do not make any payment in full when such payment is due…If your only default is that you did not pay a payment on time, we may accelerate this contract only if your default continues for at least 30 days…Additionally, we may take back (repossess) the Vehicle.”The next day, the vehicle was recovered. Our customer contacted DriveTime to inquire about redeeming the vehicle. DriveTime advised our customer that she would be responsible to pay the past due balance and recovery fees in order to redeem the vehicle.On March 4, 2016, our customer paid all fees associated with redeeming the vehicle. At that time, our customer was able to continue her Simple Interest Retail Installment Contract with DriveTime.On March 7, 2016, our customer contacted DriveTime stating that she was experiencing transmission concerns with the vehicle believed to be caused from the recovery of the vehicle. We advised our customer that a vendor complaint would be submitted and researched in regard to her claim.At this time, DriveTime is conducting an investigation with our third party recovery vendor to find resolution for our customer.DriveTime is unable to contact our customer to reach an amicable resolution due to the cease and desist on the account. We are unable to refund our customer the cost of the recovery fees as the recovery of the vehicle was valid. We are glad to see our customer was able to redeem the vehicle and reinstate her simple Interest Retail Installment Contract. We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s principal balance.DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].Sincerely, Justin M.DriveTime Customer Relations

On May 25, 2016, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when he purchased a 2007 Ford Explorer. Although DriveTime originated the Contract with our customer, Bridgecrest is the servicer of the loan. Attached you will find the Simple Interest Retail...

Installment for your reference.DriveTime does offer the option to return the vehicle to all of our customers. For this occasion please reference page 1 of the Retail Purchase Agreement, subsection Vehicle Return Program (VRP) it states:  "You will give me the ability to return the Vehicle to DriveTime and rescind this Retail Purchase Agreement so long as I return the Vehicle: ... In the same condition I received it except for reasonable wear and tear and any mechanical problem that becomes evident after delivery that were not caused by me. ... Without damage or having been in an accident. ..."On June 3, 2016, we spoke with our customer in attempt to address his concerns. We offered to extend the VRP until end of business that day. We informed him that he would receive his down payment in a form of a check within the next 7-10 business days. Our customer expressed satisfaction with our offer and we ended our correspondence on amicable terms.We apologize for any confusion or inconvenience this matter may have caused. As a good-will gesture, DriveTime has sent a $25 gift card to our customer's address on file.

On April 27, 2016, our customer contacted Aeverex with concerns about the check engine light on in the vehicle and the transmission light on in the vehicle. Aeverex referred him to an in-network repair facility to have the vehicle diagnosed.

justify;">On April 28, 2016, an in-network repair facility filed a claim with Aeverex for the engine diagnosis and the transmission diagnosis. Due to the vehicle’s factory warranty, the aforementioned repair facility referred our customer to the Original Equipment Manufacturer (OEM) for additional diagnosis. On June 8, 2016, DriveTime contacted our customer to address his concerns. We encouraged him to provide us with all documentation from the OEM related to the issues described in the complaint, for review and options for possible assistance. At this time, upon receiving the above-mentioned documentation, we would like to extend the offer to exchange the vehicle, rescind his current Contract, and enter into a new Simple Interest Retail Installment Contract. To accept, we request our customer contact our Customer Relations department at [redacted] We apologize for any confusion or inconvenience this matter may have caused. As a goodwill gesture, DriveTime has applied a $25.00 credit toward our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted] Sincerely, Brodie H. Customer Relations Department 
Please see attached PDF for the full response.

I reject the offer that drive time has made simply because I do not feel it is a sufficient accommodation considering I have been having this issue since week one of purchase all the while making my payment of 367 monthly for the past 6 months.  during this time there have been occasions I have been unable to drive the vehicle. I have called in on several occasions with no resolution I have been told to bring the car to the lot and I do and in the end I get the same result NOTHING it was not until I reached out to the Revdex.com that drive time contacted me with an offer to reimburse for repairs that should have been done before I left the dealership I have followed every instruction as to where to take the car what parts to buy and I still continued to have the same issue even after taking this car to the manufacturer ([redacted]) and they are unable to determine the issue at this time I just want to be reimbursed my down payment repairs and a portion if not all my payments seeing now I'm being advised to turn the vehicle in and on the search for a new one but had this issue been addressed a corrected accordingly in the beginning this would have not been an issue

justify;">On September 23, 2016, DriveTime spoke with our customer in regards to her concerns. We informed her that we would not be able to provide a prorated refund, for the ancillary product, in a way that would affect the monthly payment required. Our customer requested this refund check be cut and addressed to her directly. We advised her that the prorated refund would apply towards the principal balance only as it is financed into her loan.   That same day, DriveTime applied a $25.00 credit towards the principal balance.   At this time, our customer has expressed dissatisfaction with our resolution. However, DriveTime is unable to accommodate our customer’s request to have the prorated refund addressed to her.

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On December 18, 2015, our customer entered into a Simple...

Interest Retail Installment Contract with DriveTime when he purchased a 2009 Ford Flex. All DriveTime vehicles come with a 30 day/1,500 mile limited warranty, administered by Aeverex, and the option to purchase a Vehicle Service Contract. Attached you will find the Simple Interest Retail Installment Contract and Limited Warranty for your reference.If our customers are dissatisfied with their purchase for any reason, DriveTime offers a Vehicle Return Program that allows them to return the vehicle and terminate their Simple Interest Retail Installment Contract within the first five days of their loan.
Prior to entering into the loan for the 2009 Ford Flex, our customer had entered into two previous Simple Interest Retail Installment Contracts. Our customer opted to return both vehicles within the Vehicle Return Period. Our records do not indicate any mechanical issues reported for either of these vehicles.
All DriveTime vehicles are thoroughly inspected prior to sale at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.
On December 23, 2015, a repair facility filed a claim with [redacted]. The claim reported that the vehicle needed a battery replacement. [redacted] covered the cost of the replacement.
On December 24, 2015, DriveTime’s Customer Relations Department contacted our customer to address his concerns. We advised our customer that if he would like to return the vehicle, we could arrange to have the DriveTime dealership tow the vehicle back to the lot to complete the process. Our customer informed us that was no longer necessary as his vehicle concerns were addressed in his previous visit to the repair facility… (Continued in full response submitted to the Revdex.com)

November...

23, 2016   Jasmine Hill Revdex.com Ph. ([redacted] Fax (602) 263-0997   Re: Complaint # [redacted] Dear Ms. Hill, Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.   On September 15, 2016, our customer entered into a Simple Interest Retail Installment Contract when she purchased a 2009 Jeep Grand Cherokee from DriveTime. The Contract was subsequently assigned to DT Acceptance Corporation, now known as Bridgecrest Acceptance Corporation. The vehicle came with a 30 day/1,500 miles DriveCare Limited Warranty, administered by Aeverex. Our customer also opted to purchase a 5-year/50,000-mile Vehicle Service Contract, also administered by Aeverex. Attached you will find the Simple Interest Retail Installment Contract, DriveCare Limited Warranty, and Vehicle Service Contract, for your reference.   Prior to sale, DriveTime vehicles are inspected at our DriveTime inspection centers. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it.   At time of sale, our customer signed a document titled ‘Customer Deliver Checklist.’ On the ‘Customer Delivery Checklist,’ under the sub section “Important Reminder,” it states:   “Our focus in the multi-point inspection is primarily the safety and reliability of your vehicle… Please ensure you are comfortable with the condition of the vehicle prior to purchasing.”   On November 5, 2016, our customer contacted DriveTime regarding mechanical concerns with the vehicle. We encouraged her to take the vehicle into an in-network repair facility to have the vehicle diagnosed and a claim filed with Aeverex. In an effort to assist, we advised that we would request an itemized estimate for any non-covered repairs so we may review for possible assistance.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.After reviewing Drive Times' response. It is insufficient to resolve anything. I have attached the notices mailed and received by Drive Time that outlined all information requested including account number and previous address. Drive Time then sent another letter again asking for this information and requested us to provide our signatures which we feel is irrelevant to this case and is a red flag. We have provided that information on 2 occasions as well as when we called in after receiving the first letter to confirm the information. However Drive Time has continued to ignore our requests and continue to violate laws under the Federal Debt Collection Practices Act. This is the FINAL request for Drive Time to resolve this by deleting any and all references from the 3 major credit bureaus within 48 hours of receipt and forward us correspondence that this has been done. Drive Time has had more than enough time to provide Verification of Debt and has not done so. FDCPA is clear, once the creditor has failed to provide said information they are in violation. We will not be accepting any other resolution from Drive Time other than what has been stated above. We sincerely hope Drive Time does the right thing and resolves this now with our request and our rights under FDCPA.Regards,[redacted] & [redacted]

March 6, 2014

Revdex.com

Ph. ([redacted]) [redacted]

Fax ([redacted]) [redacted]

Re: Complaint # [redacted]

Dear Ms. [redacted],

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our...

customer’s concerns.

On May 06, 2011, our customer entered into a retail installment contract when she purchased a 2008 Pontiac G6. The vehicle came with a 3 year/36,000 mile limited warranty. I have included the retail installment contract and the limited warranty agreement for your reference.

On October 23, 2013, our customer contacted us and advised the ball joints and front wheel bearings needed to be repaired. We referred our customer to a repair facility.

On October 30, 2013, our customer contacted us and advised us she paid for repairs. We advised our customer to submit any receipts or invoice of the paid repairs for review. No claim was filed by our repair facility.

On November 06, 2013, our customer contacted us inquiring about the reimbursement. We advised her the reimbursement was declined as a non-covered component under the limited warranty.

We are unable to accommodate our customer’s request for payment deferments, as she has exceeded the maximum number of deferments in the life of the loan.

On March 01, 2014, we have contacted our customer to reach an amicable resolution. We advised our customer to submit all her receipts for review for assistance. We have attempted to contact our customer, but have been unsuccessful.

As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s account.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

April 22, 2014 Lyndsey Mullens Revdex.com Ph. ###-###-#### Fax ###-###-#### Re: Complaint #[redacted] Dear Ms. Mullens, Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns....

On February 13, 2012, our customer entered into a retail installment contract when she purchased a 2002 CHRYSLER PT CRUISER. The vehicle came with a 3 year/36,000 mile limited warranty. A copy of the Simple Interest Retail Installment Contract and DriveCare Limited Warranty agreement have been included for your reference. On April 17, 2014, we contacted our customer and informed her we would need a diagnostic completed in order to determine what repairs are needed. We referred our customer to the nearest repair facility to have the diagnosis completed. On April 18, the repair facility contacted us recommending the water pump, upper radiator hose, timing belt, and tires be replaced. The water pump and timing belt were fully approved per the limited warranty, however the tires and upper radiator hose were denied as non-covered components. Later that day, we contacted our customer and reached an amicable resolution. As a goodwill gesture, Drivetime has agreed to process a two-payment deferment and approve the replacement of our customer’s tires. As a goodwill gesture, DriveTime has applied a $25.00 principle only credit to our customer’s account. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, [redacted]. DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

July 14, 2014

Revdex.com

Ph. [redacted]

Fax [redacted]  

                    

Re: Complaint # [redacted]

/>

Dear Ms. [redacted],  

Thank you for bringing this

matter to our attention. We appreciate the opportunity to address our

customer’s concerns. 

On October

28, 2011,

our customer entered into a Simple Interest Retail Installment Contract with

DriveTime, when she purchased a 2005 [redacted]. Included you will

find the Simple Interest Retail Installment Contract agreement for your

reference.

On July 10, 2014, we contacted

our customer and came to an amicable resolution. We have corrected the

reporting error and submitted an update to the three (3) major credit bureaus.  

As a goodwill gesture, DriveTime has

applied a $25 credit to our customer’s principal balance. 

DriveTime thanks the RevDex.com for their ongoing support. Should you have any questions or

concerns, please contact us by calling us at [redacted].  

Sincerely,

DriveTime

Customer Relations