DriveTime

Please see the attached PDF for the full Response.
On August 5, 2016, we spoke with our customer to address her concerns. She stated that she had out of pocket repair expenses and wished for DriveTime...

to assist. We encouraged our customer to provide us with any documentation for review and the options for possible reimbursement.   On August 9, 2016, we contacted our customer to address the concerns in her complaint. As a gesture of goodwill, we will reimburse for her out of pocket repair expenses in the amount of $234.77. Our customer stated that she wished to exchange the vehicle or receive a full refund of all monies paid toward the loan. We advised that we would be unable to accommodate her request to exchange the vehicle nor would we be able to offer her a full refund.   Should our customer no longer wish to continue business with DriveTime, we will extend an offer to rescind her contract, delete her trade line, and refund her down payment in full of $600.00. In addition, our customer will be required to sign a Full Settlement and Release of Claims to take advantage of our offer. This offer will expire August 24, 2016. Should she wish to stay in the vehicle, DriveTime will offer 4 days of rental reimbursement at a daily rate of $25.99. This will provide the OEM the opportunity to address and possibly duplicate the issues reported. At this time, our customer has declined our offers and wishes to continue working with the Revdex.com.

I did not receive anything from the person I talked to help me in any way I feel this poor customer relations.
 
Brenda Sims

FL Revdex.com Complaint # [redacted]                    ...

                 

* Our customer states she was told she would be granted a modification due to out of pocket repairs.  Our customer also feels DriveTime has not been consistent with the modification eligibility. Desired Outcome: ·         Our customer would like DriveTime to receive clarification on her modification process and the status of her modification. Resolution: ·         $25.00 credit to principal balance previously applied to earlier complaint. Still reviewing account for possible assistance.

I reject the offer that drive time has made simply because I do not feel it is a sufficient accommodation considering I have been having this issue since week one of purchase all the while making my payment of 367 monthly for the past 6 months.  during this time there have been occasions I have been unable to drive the vehicle. I have called in on several occasions with no resolution I have been told to bring the car to the lot and I do and in the end I get the same result NOTHING it was not until I reached out to the Revdex.com that drive time contacted me with an offer to reimburse for repairs that should have been done before I left the dealership I have followed every instruction as to where to take the car what parts to buy and I still continued to have the same issue even after taking this car to the manufacturer ([redacted]) and they are unable to determine the issue at this time I just want to be reimbursed my down payment repairs and a portion if not all my payments seeing now I'm being advised to turn the vehicle in and on the search for a new one but had this issue been addressed a corrected accordingly in the beginning this would have not been an issue

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers’ concerns. 

On October 29, 2013, we received a letter of correspondence from our customers disputing how DriveTime was reporting their credit and requesting to settle the remaining balance on the account.

When our customers request a validation of debt, we request the following information: customer’s name, mailing address, account number or social security number and their signature. This process is in place to ensure the identity of the person contacting us.

On November 05, 2013, we sent our customers a letter to the address listed in their letter, requesting they contact us via phone or correspondence to verify their information, as the address in the letter was different from what we had in our records.

On November 20, 2013, we received a letter requesting a validation of debt. The letter had the same information as the previous letter. We again, sent a letter requesting our customers contact us so that we could accommodate their request for debt validation.

On December 23, 2013, we received a third letter from our customers requesting a validation of debt. The letter again, had the same information as the previous two. We responded with another letter asking our customers to contact us.

As a goodwill gesture, DriveTime will accommodate our customers’ request by deleting their trade line from all three credit bureaus and waiving the deficiency

balance. We encourage our customer to contact us at the number listed below in order to finalize the process.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.

Sincerely, 

[redacted] 

DriveTime

Customer Relations

Dear Ms. [redacted],

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On May 2, 2012, our customer entered into a retail installment contract when she purchased a 2002 Chrysler PT Cruiser. The vehicle came with...

a 3 year/36,000 mile limited warranty. The retail installment contract and warranty agreement are included for your reference.

We have been in contact with our customer and have reached an amicable resolution. As a one-time exception, DriveTime will be paying for the rack and pinion part(s); our customer is responsible for the labor and alignment.

As a goodwill gesture, DriveTime has credited $25 to our customer’s account.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.

Sincerely,

DriveTime

Customer Relations

Dear Ms. [redacted],

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On February 20, 2012, our customer entered into a retail installment contract when he purchased 2003 Pontiac Grand. Included...

you will find the retail installment contract for your reference.

At the time of sale, our customer agreed to make 48 monthly payments of $352.51 and 1 final payment of $352.33, beginning March 3, 2012. 

Our customer’s payments were made through his military allotment from April 30, 2012 to May 30, 2013.  Since then we have received two monthly payments, one on August 15, 2013 and another on September 29, 2013.

On January 16, 2014, the vehicle was recovered, as our customer was in default at 105 days past due.  Please refer to page three of the retail installment agreement, section label “default” states:

“…You will be in default if you do not make any payment in full when such payment is due. Additionally, we may take back (repossess) the vehicle…”

DriveTime does not provide information to an unauthorized third party.  As a courtesy to our customer and his service to our country, we have deleted the trade line from all three major credit bureau agencies and have waived the remaining deficiency balance.

As a goodwill gesture, DriveTime has mailed a $25.00 American Express gift card.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.

Sincerely,

DriveTime

Customer Relations

March 26, 2014

Revdex.com

Ph. ([redacted]

Fax [redacted]

Re: Complaint # [redacted]

Dear Ms. [redacted],

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. We apologize for any inconvenience or confusion.

On October 18, 2013, our customer repaired the corroded muffler. On October 28, 2013, our customer had the wheel bearing and lower control arm repaired. The repairs were not covered under the limited warranty.

We have attempted to contact our customer; however, we have been unsuccessful.

On March 05, 2014, we sent our customer a certified letter ([redacted]) asking her to contact us for assistance. I have attached the letter for your review.

On March 19, 2014, our customer contacted us and inquired about her options. We offered our customer a credit to her account for $263.70 and a four-payment deferment.

We encourage our customer to contact us at (480) 813-5230, so we may finalize the process to bring her account current.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at 800-965-8043.

Sincerely,

[redacted] K.

DriveTime

Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On November 1, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime, when she purchased a 2005 Dodge Caravan. Included you will...

find the Simple Interest Retail Installment Contract agreement for your reference.

On November 17, 2014, we contacted our customer and came to an amicable resolution. During our conversation, we informed our customer we would exchange her into a comparable vehicle. DriveTime transferred our customer’s original down payment into the new vehicle and applied a credit of $158.35 towards her first payment.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

[redacted] 

DriveTime 

Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns. On February 6, 2015, DriveTime made an exception to place a "hold" on the vehicle at auction. Our customer was informed the hold was only good for seven-day and to keep in contact with us if a payment could not be made during the hold.  On February 13, 2015, we were unsuccessful in our attempt to contact our customer regarding the reinstatement of the vehicle since the hold would expire at end of business. On February 17, 2015, the auction completed repairs recommended for the vehicle. Later that day, we spoke with our customer and made an additional exception to place another seven-day hold on the vehicle. On March 26, 2015, we attempted to contact our customer to come to an amicable resolution but were unsuccessful. At this time, we are offering to cover half ($253.41) of the repair cost at auction. Our customer will be responsible the other half of repair cost, storage fees, and any additional fees owed directly to the auction. We encourage our customer to contact us if she would like to accept our offer. Our customer has until March 31, 2015 to contact us and secure the vehicle from auction, or it would be considered abandoned and sold at auction.  DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was told 30-60 days in Dec and this is now April. It is frustrating for me becasue I am doing what I need to do to better my credit and 0pay on time. That 25.00 gredit doesn't help me move into a home to be able to provide a roof for my child kand self my credit does. The Payment history letter that they have sent me was rejected by the place I am trying to move into and now that is 150.00 application fee edown the drain because they were neededing to see this on my report not a letter. I am very upset because just as they would like to be paid on time I expect my information to be reported on time. Not just when they get ready to.
Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

This is ridiculous. Drivetime has commercials about working with customers and I also spoke with a Rep. in [redacted], Orlando location about this. They are not standing by employees words. They did the bait and switch on me. What company does bi-weekly payments? I was told this wasn't a problem. They said because I got paid bi-weekly, and IF THAT CHANGED WE COULD CHANGE IT. NEVER ONCE WAS I GIVEN THIS 6 MONTHS THING. Why 6 months? What is the difference? I never got a call from this person. My employment changed and I don't get paid Bi-weekly now. Why is this company trying to screw me. If they do not give a better response I will just file a claim in court. Won't cost me a dime, but them thousands in lawyer fees. I will deposition both employees of Drivetime that told me this.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.It still doesn't do me or my credit status as much good as it would if my Drive Time account and payment history were a part of my record with the bureaus, but I understand that Drive Time hands are apparently tied. So, with that in mind I accept their response.

Regards,

Darnell O[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I am rejecting the response because it does not solve my concerns. The only reason I chose to purchase a vehicle with drive time was because they promised me they could help improve my credit by reporting every good payment I make while other company's only report when you miss a payment. For these service I paid a great deal more for the vehicle than I would have at another company. As they mentioned for 2 years prior to October 2014 I not only never missed a payment but I paid off a vehicle and it is not fair to me that this will not reflected on my credit report. Drive time removed my credit history without even informing me that it was happening and once they did my credit score dropped significantly which is again not fair to me as I have been making good car payments for over 3 years. I am now paying a 20% interest rate because of their mistake! Since drive time has not been able to keep on with the services paid them for I believe they should have to compensate me. They have also caused my credit score to drop which I feel I should be compensated for as well. I also feel that drive time should be forced to send out a letter to all of their customer notifying them of their mistakes so that people do not end up in a very embarrassing situation that I found myself in when I went to purchase a new vehicle.  

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

September 18, 2015

justify;"> 
Revdex.com
[redacted]

[redacted] 
 
[redacted]
    
To Who It May Concern:
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
 
On September 4, 2015, our customer entered into a Closed End Motor Vehicle Lease with DriveTime, when he leased a 2008 Mazda 6. All lease vehicles come with a Driver’s Seat Limited Warranty, administered by [redacted].  Included you will find the Closed End Motor Vehicle Lease and the Driver’s Seat Limited Warranty contract for your reference.
 
On September 5, 2015, our customer contacted [redacted] with concerns about the vehicle. [redacted] advised our customer to take the vehicle to an in-network repair facility to have the vehicle diagnosed.
 
On September 8, 2015, an in-network repair facility filed a claim for a transmission. [redacted] approved the repairs in full under the terms of the Drivers Seat Limited Warranty.
 
On the same day, our customer contacted DriveTime in regards to his mechanical concerns. Our customer advised he had attempted to return the vehicle within the 24 vehicle return program; however, he was over his allotted mileage. DriveTime advised our customer under the Driver’s Seat Vehicle Return Agreement in order to participate in the program, the customer would need to return the vehicle to DriveTime within one calendar day, and had not driven the vehicle more than 70 miles. Our customer advised the over mileage was due to multiple trips back and forth to the dealership. DriveTime advised our customer at this time, he would not be able to return the vehicle under the vehicle return program.
 
On September 9, 2015, we contacted our customer and came to an amicable resolution. We offered to make an exception and exchange his current vehicle for a comparable DriveTime lease vehicle. Our customer accepted the offer and considered the matter resolved.
                      
DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]
 
Sincerely,
 
[redacted]
DriveTime
Customer Relations

l reject deliveries response,they caused us to go in to default with our bank.they still ran our account on December 13,2015 trying to cause us to go into further default.After we made arrangements with them to our frequencies of payments due to our pay day change from two weeks to semi monthly which is on the 7 and 23rd of every month.we talked to Javon and Annie that were supposed to make changes to our account but they didn't,instead they said they agreed to frequencies of payments then reported us behind and not paying to the credit bureaus.causing further grief to our family.Reports of repairs that needed to be done on the truck one week after we got it was never turned in by dealership on i_45 north and they have no report of it ,yet we were sent to a repair shop on veterans memorial drive and they said we had to pay a hundred dollars.l refused saying it was still under warranty.They admit in their reply that they ran our account on December 13,2015.They were not authorized to run our account taken off automatic draft after the first payment causing us to go into default.That is wrong and against the law,they were no longer authorized to do so.They continue to violate all other payment agreements.They have contacted us by e mail,and phone.They are wrong breaking every agreement and ignoring their warranty responsibilities.please help .

December 28,...

2015
Revdex.com
Re: Complaint # [redacted]
Ms. [redacted],
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
When our customers’ accounts become delinquent, DriveTime makes regular attempts to contact our customer to cure the delinquency balance. While speaking with our loan advisors, our customer is able to set payment arrangements on the account. If these arrangements are made and kept, efforts to contact our customer will cease.
DriveTime offers an auto pay option through a third party vendor as a convenience for our customers. In order to enroll in auto pay, our customers must provide their bank account number and routing number to a DriveTime agent.
On December 13, 2014, a payment was drafted via auto pay from our customer’s bank account as scheduled. On December 17, 2015, this payment was returned due to insufficient funds.
On December 26, 2014, our customer contacted DriveTime in regard to the payment drafted on December 13, 2014. Our customer advised that the payment should have been drafted that day and the funds were available in her bank account. DriveTime advised our customer to provide a running bank statement showing the funds were available to further assist our customer.
At this time, DriveTime is accurately reporting our customer’s credit history to the three major credit bureaus and we are unable to accommodate our customer’s request. We encourage our customer to continue to contact our Customer Service Department at ###-###-#### to set payment arrangements on the account.
DriveTime has made multiple attempts to contact our customer in order to come to an amicable resolution.
We apologize for any confusion or inconvenience may have caused. As a good-will gesture, DriveTime has applied a $25 credit towards our customer’s principal balance.
Sincerely,
DriveTime Customer Relations

This is the second vehicle I have purchased from Drive Time that was not reliable. Since May 27th I have called repeatedly about the Jeep Patriot because it needed a new transmission. Every time I speak with someone in the corporate office they claim that they are going to reimburse me for all my out of pocket expenses; as rental cars for up to three weeks, tow truck costs, and I faxed all the information, and they still have not given me my money back. They don't honor there word, and I feel like nobody wants to talk to me when I call. They have changed there title numerous times and I feel they are not a legit company. I purchased the vehicle to build my credit and now I owe the previous rental car that came to 820.00 and they never paid me back for the first rental car. I first purchased an Impala in December that broke down in February and they switched out the vehicle to the Jeep Patriot that needed a new transmission along with several other maintance problems that they are not willing to pay for. Overall this has been beyond stressful causing me to miss several days at work, costing me extra money in gas to drive it to the shop multiple times with this vehicle and the previous vehicle. I feel like this business needs to be shut down for swindling people out of there hard earned money! I still feel like my Jeep is not properly fixed and there is nothing I can do or afford to do at this point. Please contact me by phone so we can discuss this further [redacted]. I am at the point now where I feel like I need legal reprenstation if you cannot deal with the situation accordingly. This is a matter for Consumer Law based upon how long its been going on. I have been having these issues for two cars and it hasn't even been a year and over two thousand dollars in expenses and a lot of grievances. Please help me.
Sincerely,[redacted]