DriveTime

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Unfortunately the only resolution to this matter is for DriveTime to stand by their employee's statement that the vehicle HAD been resprayed, (a fact that had been withheld from and was not noted on the pre-delivery checklist that we signed) and pay for the work they had done to be completed properly. This amount, as per the estimate is significantly less than the cost of a replacement vehicle and/or the legal costs of defending their position if we have to take this matter before the court. We will also seek our legal costs and the costs of our expert witnesses in addition to the cost of a rental car for the period we are without a vehicle.This is a MAJOR paintwork issue that was brought to our attention by the body shop who we received a quotation for the MINOR paintwork issues which we accepted and which DriveTime reduced the loan APR for in order that we did not walk away from the purchase. I am not a paintwork expert and as such could not be expected to have detected this defect when we viewed the car. Likewise I would not know what to look for with regards to accident damage and the markers that the previous body shop/painters used. These marks have been pointed out to me and photographs of the same will be provided by the expert witness in court if required,The [redacted] is very clear in this matter and given my previous legal background I have no doubt that any court will rule in our favor.DriveTime are attempting to belittle a MAJOR defect with the vehicle that they knowingly withheld from us during the sale and are now trying to hide behind the small print to avoid their legal duty. The amount of the work needed to rectify the issue is clearly detailed in the estimate and shows the extent of the defect.The body shop were happy to be contacted should this be necessary.In addition DriveTime have failed to apply the credit to our account for the cancelled warranty program. IF this matter is also not resolved a separate complaint will be filed with yourselves.This car is the first vehicle that we have brought as a married couple and my wife's first car purchase, as such we do not wish to return the vehicle as we have also invested money in 'making it ours' with various accessories and security devices.Just for clarification we FORMALLY REJECT DRIVETIME'S OFFER OF RESOLUTION as being unsatisfactory in resolving the complaint.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.On July 7 at approximately 9:25 a.m. I received a voicemail message for Drive Time representative Janet informing me that she had good news about my deferment request.On July 8 at approximately 8:42 p.m. I received another voicemail from Drive Time representative [redacted] that she had good news about my deferment request.After two voicemail message I believed that my deferment request was approved.  It is my strong belief that Drive Time should HONOR the message from their representative.I have since been in touch with Natalie in the customer relations department.  Instead of anyone addressing the two voicemails I received I have to now provide proof that I had a financial hardship because my word to them is not believable.  Regards,[redacted]

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns. On September 14, 2012, our customer entered into a retail installment contract when she purchased a 2008 Volvo S60 with 77,558 miles. The vehicle came with a 3...

year/36,000 mile limited warranty. Included is a copy of the limited warranty agreement and the retail installment contract for your reference. When DriveTime refers our customers to vendors, they are provided with at least two qualified vendors in their area.  Our customers also have the opportunity to view the list of in-network repair facilities on DriveTime’s website in order to assist them in deciding which mechanic they would like to use. On October 31, 2013, our customer contacted us stating the engine had blown and she was going to have her vehicle towed to a repair facility. Later that day, the repair facility contacted us to recommend an engine replacement. The claim was denied, as our customer had exceeded the 36,000 mile limit by 9,917 miles. On November 1, we contacted our customer and informed her the limited warranty had expired. We made an exception and offered our customer repair assistance. We offered to cover 75% ($2,082.00) of the cost to replace the engine, and our customer would be responsible for the remaining 25% ($694.00) of the repair cost. On November 4, our customer contacted us and made the payment of $694.00 for her portion of the engine replacement. We also extended a goodwill gesture to our customer by deferring three regular payments ($213.09 each) for her out of pocket repair costs. On November 7, our customer’s payment deferments were placed on hold until she paid $36.63 to complete the payment due on October 29, 2013. On November 11, we contacted the repair facility and authorized the engine replacement.  The repair facility ordered the engine and the estimated time of completion for the repairs was November 20. On November 19, our customer paid $40.00 in order to complete the payment deferment process.  On November 20, the repair facility contacted us stating the engine was defective and they would need to order another engine from the parts supplier. On November 21, the payment deferments were processed, which brought our customer’s account current. On November 25, the repair facility advised the engine would arrive no later than December 5, due to the holidays. On December 2, we made an exception and offered our customer rental reimbursement; although the limited warranty had expired. We reimbursed our customer $25.99/day plus tax for 21 days for a total of $671.31. On December 3, the engine was delivered to the repair facility. On December 5, the repair facility informed us the repairs would be completed by the end of the day. On December 9, we offered our customer rental reimbursement as a goodwill gesture. We reimbursed our customer $25.99/day plus tax for 13 days, for a total of $405.72. Later that day, our customer contacted us stating the A/C was not functioning, the headlights did not work, a tire had run flat, she was having issues shifting,  issues with the transmission, and the DMV needed proof the engine was not stolen in order to register the vehicle. We advised our customer to take the vehicle to a repair facility but informed her she will be responsible for the repairs due to the expiration of the limited warranty. Our customer stated the previous repair facility caused the current issues with the vehicle. We informed our customer to submit a written complaint to us regarding the repair facility. On December 10, we reached out to the owner of the repair facility regarding our customer’s complaint. The repair facility informed us, our customer did not mention issues with the transmission, shifter, or engine.  The repair facility informed us they made an exception and offered our customer a free diagnosis regarding the flat tire, A/C, and light bulb replacement. The repair facility informed us our customer would not allow the proper amount of time needed to properly diagnose her vehicle. On April 1, 2014, our customer contacted us stating she needs a new engine and would like to trade out the vehicle. Due to the engine being covered by a 1 year/ 10,000 mile warranty, we advised our customer she would need to return the vehicle to the previous repair facility. Our customer informed us she was hesitant to take the vehicle back to the repair facility due to her prior experience, but would contact them in order to have the vehicle diagnosed. On April 8, the repair facility recommended replacing the heater core due a small leak. They informed us this is not affecting the performance of the vehicle and it is running properly. The claim was denied due to the expiration of the limited warranty. On April 9, the repair facility contacted us stating they have not been able to duplicate or identify any of the issues our customer mentioned. They advised our customer would not leave the vehicle there long enough for them to perform a thorough diagnosis of the vehicle. At this time, DriveTime is unable to accommodate our customer request to exchange into another vehicle.  As part of the DriveTime warranty, DriveTime utilizes a network of third party vendors to perform repairs.  These independent vendors are all Automotive Service Excellence (ASE) certified and are not owned or operated by DriveTime.  These vendors are selected based on their proximity to where our customers reside as well as their willingness to comply with the terms of the DriveTime warranty. DriveTime is not responsible for any actions made by any third parties. We have made contact with our customer and are currently working towards an amicable resolution. As a goodwill gesture, DriveTime has applied a $25.00 credit to our customer’s account. DriveTime thanks the Revdex.com for their support. Should you have any questions or concerns, please contact us by calling us at [redacted]. Sincerely,[redacted].DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns. On page 2 of the DriveCare Limited Warranty agreement, under the section “How to Make a Claim”, it states the following: “During the duration of this Limited Warranty, you must notify us at [redacted] of any failure, malfunction or defect of any covered part(s). You must then deliver the vehicle to the DriveTime certified vendor we select for you within two (2) days of your notice to us, unless we agree otherwise.” Our customer read, signed, and agreed to the terms listed above in the DriveCare Limited Warranty agreement. A copy of the DriveCare Limited Warranty agreement has been included for your reference. As part of the DriveTime warranty, DriveTime utilizes a network of third party vendors to perform repairs. These independent vendors are not owned or operated by DriveTime, therefore DriveTime is not responsible for any actions made by any third parties. On April 29, 2014, we contacted our customer and offered a 5-payment deferment to assist with the out of pocket costs our customer has experienced. In exchange, our customer would be required to make a payment of $375.17 to DriveTime. We encourage our customer to contact us at [redacted] to complete the offer. DriveTime thanks the Revdex.com for their support. Should you have any questions or concerns, please contact us by calling us at [redacted]. Sincerely,[redacted].

On July 30, 2016, our customer visited DriveTime to search through our vehicle inventory options. She expressed interest towards a 2008 Hyundai Santa Fe. She was ready to purchase but...

we had found an issue with the parking brake. We advised her that we would need to repair the vehicle prior to completing the sell. DriveTime informed her that she would need to enter into a Vehicle Reservation Agreement to place a hold on the vehicle; we would contact her once the repairs were completed. Our customer agreed to make one payment of $100.00 on July 29, 2016 and one final payment of $900.00 on July 30, 2016.   On page 1 of the Vehicle Reservation Agreement, please reference paragraph 5, its states:   “If I cancel my purchase of the Vehicle or this Agreement expires, you will refund my Reservation Payments to me:   1.      Within 7-10 business days, if I made my Reservation Payments in cash and 2.      Within 15 business days, if I made my Reservation Payments by check”   On August 2, 2016, our customer contacted DriveTime to cancel her Reservation Agreement because she had found a vehicle elsewhere. Because our customer made her layaway payment with cash, DriveTime would need to have a check cut and sent to her. This process should take anywhere between 7-10 business days.   On August 22, 2016, our customer contacted DriveTime for an update on her refund check. We informed her that a check cut was voided. We apologized, advised her that we will have another cut, and overnighted to our dealership.   On August 24, 2016, our customer’s refund check arrived at our dealership ready to be picked up by our customer.   DriveTime has been investigating this matter internally to review for any training opportunities. (continued on attached)

Thank you for your response. We appreciate the opportunity to  re-address our customer’s concerns.

We encourage our customer to contact us to discuss our previous offer. We advised our customer to submit paid receipts for possible payment deferments.

The repair facility has determined the struts are a noise concern and are not a failure. The 30 day/1,500 mile limited warranty excludes all noise concerns. Please see the attached DriveCare Limited Warranty agreement for your reference.

At this time, we are unable to accommodate our customer’s request but encourage her to contact us at [redacted] for further assistance.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to readdress our customer’s concerns. When we spoke with the authorized third party on July 07, 2015, we informed the authorized third party we would review the estimate of the non-covered repairs for possible assistance. We did not guarantee all repairs would be covered and needed to gather additional information once the vehicle was taken to the repair facility. Later that day, DriveTime contacted the repair facility and was informed that the front grille had signs of impact damage. At the time of sale, any damages or repairs needed would be noted on the "Customer Delivery Checklist". We have also reached out to the dealership where our customer purchased from and confirmed there were no signs of impact damage on the front grille prior to purchase. The $25 credit posted to our customer’s account on July 27, 2015 and is offered to our customer as a good-will gesture. Attached is our customer’s transaction history for your reference. At this time, DriveTime is unable to accommodate our customer’s request to repair the fog light and lower grille. Should you have any questions or concerns, please contact us by calling us at [redacted]. Sincerely, [redacted] DriveTime Customer Relations Department

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.On January 11, 2014, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2009 Ford Focus. Attached you will find the...

Simple Interest Retail Installment Contract for your reference.  DriveTime temporarily ceased credit reporting to all three major credit bureau agencies. The cease is due to required system enhancements and to comply with the Fair Credit Reporting Act. We apologize for any inconvenience to our customer. We understand the importance of building and maintaining a credit score. We also understand the importance of accurately reporting credit activity and that is why DriveTime has made the effort to complete these system enhancements. We have begun to roll our updated credit reporting systems at this time. Reporting may not be immediately visible but completed updates should reflect on our customer’s credit report within 30-60 days. As a goodwill gesture, DriveTime has applied $25 to our customer’s principal balance. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####. Sincerely, DriveTime Customer Relations

Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.

On December 18, 2013, our customer entered into a Closed End Motor Vehicle Lease with Drivetime when she leased a 2006 Toyota Camry. The vehicle came with a 3...

year/36,000 mile limited warranty administered by Aeverex. The lease contract and limited warranty agreement are included for your reference.

On December 28, 2013, our customer contacted Aeverex stating the speedometer is not working, brake light was on, check engine light was on, and a noise is coming from the brakes. Aeverex referred her to a repair facility for a diagnosis.

On February 14, 2014, the repair facility contacted Aeverex to file a claim. The repair facility stated the PCM (Powertrain Control Module) needed to be reprogrammed by the original equipment manufacturer. The PCM is a non-covered component under the limited warranty.

On February 19, 2014, we spoke with our customer and came to an amicable resolution. We will pay for the reprogramming of the PCM and one hour of diagnosis at the original equipment manufacturer.

As a goodwill gesture, DriveTime has credited $25.00 to our customer’s account.

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted].

Sincerely,

DriveTime

Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
In addition, I would like DriveTime to understand that no communication was established because we felt that Revdex.com was competent enough to relay our concerns and work on our behalf to get this issue resolved. 

Regards,

July 14, 2014

Revdex.com

Ph. [redacted]

Fax [redacted]  

                    

Re: Complaint # [redacted]

/>

Dear Ms. [redacted],  

Thank you for bringing this

matter to our attention. We appreciate the opportunity to address our

customer’s concerns. 

On October

28, 2011,

our customer entered into a Simple Interest Retail Installment Contract with

DriveTime, when she purchased a 2005 [redacted]. Included you will

find the Simple Interest Retail Installment Contract agreement for your

reference.

On July 10, 2014, we contacted

our customer and came to an amicable resolution. We have corrected the

reporting error and submitted an update to the three (3) major credit bureaus.  

As a goodwill gesture, DriveTime has

applied a $25 credit to our customer’s principal balance. 

DriveTime thanks the RevDex.com for their ongoing support. Should you have any questions or

concerns, please contact us by calling us at [redacted].  

Sincerely,

DriveTime

Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I brought a used 2008 Chrysler Town & Country vehicle in July 14, 2014 & from day 3 the car started acting up. All the lights kept coming on the dashboard check engine light and a couple of lights that we had to look up in the book. We reported the problem to Drive Time & Aeverex on several occasions in the very beginning that the car was not in good condition and required a lot of work to run properly. They kept telling me nothing was wrong and I was financially down after the purchase and $1,000 down payment, so we was unable to keep getting it checked for $50 charge. From the beginning it was a slow leak in the right tire even though we explain to them that it was a slow leak and need a new tire they kept telling us it wasn't I eventually had to replace the tire in September 2014.  We did not have enough money to continue to get it diagnosis by [redacted], which was the provider Aeverex recommended to us in network.  They charged us $50 on 7/28/15 only days after purchase this vehicle. We started to smell burning and check engine light was blinking in August and We called Aeverex and they stated it would need to be a warranty issue in order to cover what was wrong but we could not take the chance of getting a rental and taking in the car just to be told it was our responsibility with another $50 diagnostic charge plus my own rental cost. In September 2014 the car just really started acting up all the lights were displaying on the dash it was driving funny and the burning smell was more noticeable. We called again and we bought the car in to [redacted]s again but this time we only asked questions to the guy [redacted] and he tested the battery stating that the signal seem strong but it was the original battery from the manufacture (never changed) and could use a change maybe that was the problem. We purchased a new battery for $130 and thought our issues should be over. Wrong! We were still having engine issues and smelling the burning with lights flashing on the dash inconsistently all the time. Finally we decided we would get a complete tune up done maybe that was the issue. We spent $350 on new spark plugs, ignition wire set, air filter, brake pads, and oil, plus labor to get the car running better.  2 days after the tune up it was smoking again. We allowed our mechanic friend to check it and he replaced the heater hoses we purchased the hose for $95.  Car began to run better 2 weeks later we was driving on the high way and the check engine light came back on and stayed on with smoking and the car feeling weird.  We drove it to advance auto when the engine started making loud noises and it just stop driving in the middle of driving.  We got it towed at our cost to [redacted] and they stated it needed $553 worth of repairs.  We questioned the repairs and were told we could bring it to and outside provider but I could not afford more towing cost to another repair shop so we got it fix at Black Tire Auto Service.  We had to get another rental also at our cost and now try to pay another repair bill. On 3/12 we picked our car up from the repair shop and paid the $553 and 6 days later 3/18 severe smoking engine clicking car jerking with my kids inside the car.  We call the warranty again and they pretty much said the same old thing we called the repair shop and was told if it was something wrong with what they repaired they would cover it but if not another $50 charge plus repair. Since we purchased the car the oil change indicator keeps coming on we have done a complete oil change on the car every 3,000 miles with receipts and the indicator still come on we mentioned it to the repair shop and they keep saying reset the indicator but every time we do it comes right back on.  Last but not lease we decided after all these scary engine problems and encounters we wanted to check the Chrysler recalls and found 3 major recalls on the engine and other safety hazards for our exact year and make. Drive Time never did oil change on the car before selling it to us. The car had never had a tune up because the guy that did the tune up showed us the spark plugs that had never been changed and they were burnt out.  I only had this vehicle 7 months and have spent over $600 in rentals over $800 in repairs and have lost time from work and my kids from school from constant car issues.  I do not want to keep this car I will be surrendering the car on March 30, 2015 back to Drive Time on [redacted] and I will sue them in small claims court for Warrant of Merchantability under NC law.  I do not want a repo on my credit b/c I held up my end of the contract. Drive Time sold me a Lemon and we will be seeking compensation.  Thank you.Enclosed: Some receipts for repairs and rentals.  I have to get the rest I will have all receipts by court date.

Regards,

Tamara Shanae Corbin-lyons

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear Ms. [redacted],

 

Thank you for bringing this matter to our attention. We appreciate the opportunity to address the authorized party’s (our customer’s spouse) concerns.

On January 28, 2012, our customer entered into a retail installment contract...

when he purchased a 2007 Volkswagen Jetta. The vehicle came with a 3 year/36,000 mile limited warranty. The retail installment contract and warranty agreement are included for your reference.

We have been in contact with the authorized party and are working to reach an amicable resolution.  DriveTime has referred the authorized party to have the vehicle diagnosed at a Volkswagen dealership service center.

DriveTime has offered to cover 1 hour of diagnostic time at the Volkswagen Dealership. DriveTime has also offered to reimburse our customer for any towing expenses he will incur in order to get the vehicle to the Volkswagen Dealership. Once a claim is filed with DriveTime, we will review it for possible assistance.

As a goodwill gesture, DriveTime has credited $25 to our customer’s principal balance.     

DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at ###-###-####.

Sincerely,

DriveTime

Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I read drivetimes response and I must disagree. They failed to mention that I did call to get their team at the dealership where I purchased the car the location of the car at the time it clonked out on me and I assumed the guy on the phone wrote it down and followed up on 7/8/14 when I made that call. It would have cost me 160$ for a tow truck, 100$ for the mechanic to look at it and diagnosed the problem which at that point I was already out of 75$ replacing coolant, 100$ changing two tires, and between that making car payments. sorry but reembursing me 75$ out of 260$ it would cost me to move and diagnose the car was not good business. they should say Mr. [redacted] we are sorry failed to provide you with a bad car. We at drive will give you your down payment in full for having to go through what you went through in 3 months of buying that car. I almost lost my life that day that car clonked out on the highway and I was lucky to be alive to write this complaint. my life is worth a lot more to me than 1000$ but its a good start to rectify the wrong that this company did to me and apparently so many others. My partner called the mechanic they wanted me to send my car to and the mechanic said that he gets 2 alternators a week from drivetime customers. sorry but that doesnt sound like good business.

Regards,

IF DRIVE TIME WILL NOT PUT ME IN A DIFFERENT VEHICLE I FEEL THAT THE $ 3000.00 EXTENDED WARRANTY TAKE IT OFF AN APPLY IT TO THE PAYOFF OF THE VEHICLE SINCE I KNOW THEY WILL NOT SEND ME A CHECK FOR THE AMOUNT OF THE EXTENDED WARRANTY THAT PAID FOR.  ONLY WAY TO RESOLVE THE ISSUE IS EITHER SEND ME A CHECK FOR THE AMOUNT OF THE EXTENDED WARRANTY OR PUT THE AMOUNT TOWARDS THE PAYOFF SINCE THE WARRANTY DOES NOT PAY FOR ANYTHING I HAVE THE RECEIPT OF THE REPAIRS ON THE IGNITION COIL I HAD TO PAY FOR.  IT WAS FIXED AT A CERTIFIED CADILLAC DEALERSHIP PERHAPS DRIVE TIME CAN REFUND MY MONEY ON THE REPAIRS 
 
THANKS

April 6, 2016

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Revdex.com
Ph. (602) 264-5299
Fax (602) 263-0997 
 
Re: Complaint # [redacted]
 
To Whom It May Concern,
 
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concerns.
On January 27, 2016, our customer entered into a Simple Interest Retail Installment Contract with DriveTime when she purchased a 2010 Dodge Journey. Included with the purchase was a 30 day/1500 mile Limited Warranty. Attached you will find the Contract and Warranty for your review.
On February 2, 2016, our customer contacted DriveTime with concerns regarding her windshield and tires. These items are considered non-covered items under the terms of the Warranty. Our representative advised our customer that we would be able to review an estimate to determine if any assistance were available, and that February 2, 2016, marked the last day of her 5 Day Vehicle Return Period.
On February 3, 2016, our customer again spoke with DriveTime regarding concerns. Our representative advised that we would accept and review an estimate for the non-covered repairs from an in-network repair facility.
That same day an in-network repair facility called in a claim for tires, front brake pads and rotors, alignment, tire pressure monitor sensor kit, and brake and transmission flushes. DriveTime made an exception to cover the tires, front brake pads and front rotors, and diagnostic fee. Our customer was responsible for the other items.
On February 12, 2016, our customer contacted DriveTime to advise that their vehicle was hesitating and jerking, and that it was difficult to start. Our customer advised that she wanted to trade her vehicle in. Our representative advised that we were not able to offer that as an option at that time, and that should the customer return the vehicle at this point it would be considered a voluntary surrender.
FULL RESPONSE IN ATTACHMENT

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns.
 
On November 30, 2015, at 121 days past due, DriveTime exercised our contractual right to place the vehicle out for recovery. In the Simple Interest Retail Installment Contract under the section labeled “Default” it states:
 
“You will be in default if any one of the following occurs…1. You fail to make any payment due under this Contract, including any down payment, in full when such payment is due…If you are in default…we may take back (repossess) the Vehicle.”
 
The next day, the vehicle was recovered. As a result, our customer’s account was updated to reflect as charged-off. At that time our customer’s Vehicle Service Contract and Gap insurance were cancelled and refunded at a prorated amount to our customer’s principal balance. In the Simple Interest Retail Installment Contract under the section labeled “Default” it states:
 
“We may cancel any insurance or other products or services you have purchased in this Contract and apply any refunds we receive to the amount you owe…If we take back the Vehicle, we will sell it unless you exercise any right to cure or redeem the Vehicle that you may have under state law.”
 
On December 8, 2015, our customer paid all fees associated with redeeming the vehicle. At that time, our customer was allowed to continue with her Simple Interest Retail Installment Contract, but the account would remain as a charge-off with the three major credit bureaus. DriveTime would not be able to reinstate the canceled ancillary products for the vehicle. At this time, the prorated refund of the ancillary products is reflecting on our customer’s account.
 
On February 29, 2016, DriveTime contacted our customer to discuss the above information. Our customer understood the above information and was encouraged to contact DriveTime with any further concerns.
Sincerely,
DriveTime Customer Relations
Tell us why here...

Thank you for bringing this matter to our attention. We appreciate the opportunity to re-address our customer’s concerns. On December 18, 2014, we have made contact with our customer and are working towards an amicable resolution. DriveTime thanks the Revdex.com for their ongoing support. Should you have any questions or concerns, please contact us by calling us at [redacted]- [redacted]. Sincerely, DriveTime Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Since Drivetime will not honor the paperwork and what there sales manager told me and the Revdex.com refuses to suggest mediation, arbitration, return any of my phone calls or have drivetime up hold the Revdex.com Code of Business Practices. drivetime should not be able to lie to consumers and steal there money all the time hiding behind the Revdex.com by throwing money at them. if the Revdex.com was here for the consumers like they claim. they would return or contact me and others and not just close out cases. return the van and for drivetime to return my down payment back.

Regards,