Dropbox, Inc.

Hi there,
My name is *** and I’m a specialist on the Dropbox Customer Experience teamThe Revdex.com let us know that you recently filed a case with them
I found the support ticket you opened with our support teamOne of our support agents has reviewed and responded to your
request. If you have have further questions or concerns, please reply to that request or contact us again at ***
Thank you for taking the time to reach out to us and the Revdex.com
Regards,
***, Dropbox Customer Experience Specialist

Hi there,My name is *** and I’m a specialist on the Dropbox Customer Experience teamThe Revdex.com let us know that you recently filed a case with them. I found the support ticket you opened with our teamOne of our support agents has reviewed and responded to your request
We would need further information in order to locate your paid account.
Could you kindly get back to our support agent in your support ticket with the requested information?
If you have have further questions or concerns, please reply directly to that message.Thank you for taking the time to reach out to us and the Revdex.com. Regards,***

Hi there,My name is *** and I’m a specialist on the Dropbox Customer Experience teamThe Revdex.com let us know that you recently filed a case with them.I found the support ticket you opened with our support teamOne of our support agents has reviewed and responded to
your requestIf you have have further questions or concerns, please reply to that request or contact us again at ***om.Thank you for taking the time to reach out to us and the Revdex.com.Regards,*** Dropbox Customer Experience Specialist

Hi there,
My name is *** and I’m a specialist on the Dropbox Customer Experience teamThe Revdex.com let us know that you recently filed a case with them
We’d like to help you with the issue you’re experiencingHowever, I couldn’t find a Dropbox support request from the
email you used with the Revdex.comIf you’d like help with your issue, please reach out to us directly at *** with details of the problem you are experiencing and we will be happy to look into it further.
Thanks for taking the time to reach out to the Revdex.com
Regards,
***

Complaint: ***
I am rejecting this response because:You guys decided I had three users when I didn'tYou did nothing to help me, but you did take my moneyThat, you're good atDropbox is the absolutely worst customer service I have ever received in my life from anywhere. THE WORST! Until you refund me for charging me extra for a service I didn't want or need, I will reject your responseI'm so glad there are other companies like Google Drive that actually CARE ABOUT THEIR CUSTOMERS!YOU GUYS ARE THE WORST!
Sincerely,
*** *** ** *** ***, PhD

Complaint: ***I am rejecting this response because: no matter how many times you claim that someone contacted me to resolve this issue, no contact has been made to date.Sincerely,*** ***

Hi there, My name is *** and I’m a specialist on the Dropbox Customer Experience teamThe Revdex.com let us know that you recently filed a case with them. I found the support ticket you opened with our teamOne of our support agents has reviewed and responded to your
requestPlease respond directly to this agent to investigate your issue further. Thank you for taking the time to reach out to us and the Revdex.com. Regards,***

Hi there,
My name is *** and I’m a specialist on the Dropbox Customer Experience teamThe Revdex.com let us know that you recently filed a case with them
I found the support ticket you opened with our teamOne of our support agents has reviewed your request and provided a
full refund for the accountIf you have have further questions or concerns, please reply directly to that message
Thank you for taking the time to reach out to us and the Revdex.com
Regards,
***

Final Consumer Response /* (2000, 15, 2015/05/28) */
Good news! DropBox cooperated and reimbursed me the money I requestedIn fact, after much communication, we've established another relationship and I made the choice to buy their business againMy hope is they can continue to,provide me with
the service I need and expectSo far so good

Complaint: ***
Again, false Send me "another" message to attempt to rectify this ages old situation, or I will continue to reject your Revdex.com response Do not give me the runaround, because I am not playing games here Send me a new response now.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
Please let them know that I never had a free trial period at allSincerely,*** ***

Initial Business Response /* (1000, 5, 2015/11/13) */
Hi ***,
Thanks for your message
I understand that you had signed up for a yearly subscription to Dropbox Business with a day free trial period, and you were unaware that you would be charged for your first year at the end of the
trial periodI'm sorry to hear about any confusion that this may have caused
When you signed up for a free 30-day trial for Dropbox for BusinessAt that time, you entered your credit card information and agreed to the Dropbox for Business Agreement and Terms
The Agreement states that "If customer's account is set to auto renewal or is in a trial period, Dropbox may automatically charge at the end of the trial or for the renewal, unless customer notifies Dropbox that customer wants to cancel or disable auto renewal."
The Terms state that "You may cancel your Dropbox Paid Account at any time but you won't be issued a refund unless it's legally required."
I apologize for any inconvenience this may cause, but we are unable to refund this transaction as our pricing terms state that we cannot provide any kind of refund for Dropbox Business subscriptions
You can find our terms for billing by following the link below:
https://www.dropbox.com/terms#pricing_terms
Your Dropbox subscription will remain active until your current subscription expires at the end of your billing period
Please contact us at ***@dropbox.com if you have any further questions regarding your Business account
Regards,
***
Initial Consumer Rebuttal /* (3000, 7, 2015/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response is just a repetiion that they have crafted a legal way to steal money from peopleI am not a businessI am an individual who signed up for a free trial to send a file to someone in my company, who has never paid any money at all to use dropboxIt is insane that it cost me $to send one fileIt is gross misjustice to force people to opt out of a subscription and then charge a stunning gotcha fee if they do not realize they have to opt outI would appreciate any advice Revdex.com can offer as to legal recourse to takeWhen is it "legally required" for Dropbox to refund unauthorized charges? It should be an absolute requirement

Complaint: ***
I am rejecting this response because: the response doesn't adress the problem at allI have been charged for an account that I have no access to, have never received "verify your email" message, am not able to follow the reset password steps as it says email sent but I never receive itThis WAS notified to them through their live chat! For which I did not use an email address as it was a live chat so his excuse of not finding my email is not validI am quite sure he can find my email attached to an account which I am unable to accessPreventing me from logging in prior to end of free trial (to delete account), and still preventing me from logging in to this day does not constitute an acceptable reason to charge me for my inaccessible account!
Sincerely,
*** ***

Hi ***,
Thanks for your response
Our team has reviewed your case and there is no further action possible on this issue from DropboxThe phone numbers you provided do not match the number on file for the account, and we are unable to make changes to this number
I apologize for the inconvenience
Regards,
***

Complaint: ***
I am rejecting this response because: I do not use Dropbox so cannot see the message and regardless want this resolved over Revdex.com
Sincerely,
*** ***

Hi there,As mentioned in our original response, we were able to find the support ticket you opened with our support teamOne of our support agents reviewed and responded to your request last year when you first wrote inIf you have have further questions or concerns, please reply to that request or contact us again at ***.Thank you for taking the time to reach out to us and the Revdex.com.Regards,***, Dropbox Customer Experience Specialist

Initial Business Response /* (1000, 5, 2015/12/02) */
Hi ***,
Thanks for reaching out!
I understand that you have signed up for a Dropbox Business subscription and would like assistance to cancel your subscription
We would be happy to look further into your issue, if you could please
submit a support request to ***@dropbox.com or from the following page:
https://www.dropbox.com/support
Once we have received your request, we will be able to assist you further
Regards,
***
Initial Consumer Rebuttal /* (3000, 7, 2015/12/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the same sort of response that I've gotten in the pastWhen I go to that site it sends me to a place to log inIt has my first name on that page, yet it won't take my log in informationI've tried changing my password ** no availThis company has the customer running in circlesI don't understand why they can't take the work of the Revdex.com complaint when you tell them I want out but can't reach them no matter what website they send me toI am so frustrated with this company!
I received an email from them this morning saying "they had bad news"They could not renew my dropbox business accountHA! That's because I blocked my paypal account to themThe only thing is I don't know what that means in terms of access to my other accountsI didn't give them my paypal account but yet they were able to access itI know this because when I called Paypal they could tell which company to block from my accountDropbox must have already been "lurking in the background" ready to take my money the second the free trial was done
I want them to cancel the account because they heard from the Revdex.com that I want it cancelled NOWI CAN'T REACH THEM AND DON'T WANT ANYTHING MORE TO DO WITH THEM!

Initial Business Response /* (1000, 5, 2016/01/14) */
Thanks for writing in and bringing this request to our attentionWe deeply value our customers and take these issues very seriously
We have contacted the user directly and will discuss this issue with them

Initial Business Response /* (1000, 5, 2015/11/13) */
Hi ***,
Thanks for your message
I understand that you had signed up for a monthly subscription for our Dropbox Business service and decided to cancel after your first monthly bill and had requested a refund for charge
I apologize for
any inconvenience this may cause, but we are unable to refund this transaction as our pricing terms state that we cannot provide any kind of refund for Dropbox Business subscriptions
You can find our terms for billing by following the link below:
https://www.dropbox.com/terms#pricing_terms
Your Dropbox subscription will remain active until your current subscription expires at the end of your billing period
Please contact us at ***@dropbox.com if you have any other questions
Regards,
***
Initial Consumer Rebuttal /* (3000, 7, 2015/11/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not sign up for a monthly subscription as Dropbox mentioned by *** As you can see, he doesn't even want us to know his real identityI signed up for a trial but never intended to sign up for full subscription
I do not accept Dropbox position not to give me a refundI called to cancel TWO weeks after I got charged NOT one month as *** indicated
This shows Dropbox business modelCharging customers for services we never useI still insist that Dropbox give me a full refund or this case remains unresolved

Hi there,
Thanks for your response
Our team has reviewed your ticket, and as explained by our Customer Experience agent, this account is not eligible for a refund per our Terms of ServicePlease rest assured that your account is not set to auto-renew and is showing as active because of your last paymentYour account will remain a Business Standard account until this date, when it will convert to a Basic account
At this time, there are no additional actions that can be taken on this request
Regards,
***