Dropbox, Inc.

Complaint: ***
I am rejecting this response because:The company has never responded to my complaint and is still charging me for a service I cancelled over a year agoI have not receive any refunds and demand the account be closed and (12) months x = $be refunded.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: The customer service team has not been [email protected] gives canned replies and is a waste of time.Sincerely,*** ***

Hi there, My name is *** and I’m a specialist on the Dropbox Customer Experience teamThe Revdex.com let us know that you recently filed a case with them.We’d like to help you with the issue you’re experiencingHowever, I couldn’t find a Dropbox support request from the email
you used with the Revdex.comIf you’d like help with your issue, please reach out to us directly at *** with details of the problem you are experiencing and we will be happy to look into it further. Thanks for taking the time to reach out to the Revdex.com.Regards,***

There was no message forwarded to me from Dropbox - I can not accept a blank response
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Hi there,My name is *** and I’m a specialist on the Dropbox Customer Experience teamThe Revdex.com let us know that you recently filed a case with them.I found the support ticket you opened with our support teamOne of our support agents has reviewed and responded to
your requestIf you have have further questions or concerns, please reply to that request or contact us again ** ***Thank you for taking the time to reach out to us and the Revdex.com.Regards,***, Dropbox Customer Experience Specialist

Hi there,My name is *** and I’m a specialist on the Dropbox Customer Experience teamThe Revdex.com let us know that you recently filed a case with them.I found the support ticket you opened with our support teamOne of our support agents has reviewed and responded to
your requestIf you have have further questions or concerns, please reply to that request or contact us again at ***.Thank you for taking the time to reach out to us and the Revdex.com.Regards,*** Dropbox Customer Experience Specialist

Hi there,
Thanks for your response!
In order for us to help you further with your Revdex.com case, please reach out to us directly at ***Our Customer Experience team will be happy to assist you
Thanks for taking the time to reach out to the Revdex.com
Regards,
***

Initial Business Response /* (1000, 5, 2015/09/25) */
Hi ***,
Thanks for writing in and alerting us to this issue
Please note that Dropbox does not contain any pre-installed files for new accountsAdditionally, Dropbox accounts are not recycled and any new account that is created will
not contain files from a different user
The Dropbox software is designed to watch your Dropbox folder and sync any files placed in the folderYour Dropbox folder is just like any other folder on your hard drive, but with syncing features
I have escalated your issue to our legal team, who will review your issue and take any necessary action to remove the illegal files
Again, I appreciate you bringing this issue to our attention
Please let me know if you have any additional questionsDropbox support can be contacted at ***@dropbox.com
Regards,
***
Initial Consumer Rebuttal /* (3000, 7, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My files on my hard drive do not have that garbageYour system is defective and if children or any person, signs up, with your system, may get the junk, from your site as I did
Your mirror system or file sharing system is not safe or secure, and you advertising you have a secure safe system, is fraudYou lie that your system is secure, when it is not safe to use your system
Why did it occur?

Complaint: ***
I am rejecting this response because: Then this is not a satisfactory conclusion. I don't care if Revdex.com closes this complaint but it should be noted that the business refused to either fix the issue I brought up in August nor offer a refund when they were unable to provide the service that was paid for, and I request the Revdex.com stand by that the business did not attempt to resolve this complaint.
Sincerely,
*** ***

Complaint* ***I am rejecting this response because:
- Firstly, my initial complaint was from Nov2015! MONTHS LATER!!!
- Secondly, DropBox's response is that one of their "Support Staff has reviewed and responded to that request", is this supposed to be the general response they sent me months ago? Or is this a NEW response because in that case they have NOT emailed me, called me or reached out to me in any form
Therefore, I am REJECTING this response because yet again DropBox is being incredibly VAGUE in their response.
I would like the CAD $refunded back to my credit card!
Sincerely,*** ***

Hi ***
My name is *** and I am a member of the Dropbox Customer Experience teamThank you for taking the time to reach out to us and the Revdex.com
I was able to locate the tickets that you opened with our teamI sincerely apologize for the inconvenience this has caused and we
have refunded your payment for August
Please do not hesitate to contact us in the future with any questions you may have
Regards,
***

The company contacted me directly and resolved the complaint.
Thank you for your assistance
*** ***
Sent from my iPhone

Initial Business Response /* (1000, 5, 2015/07/27) */
Hi ***,
Thanks for reaching out!
I would be *** to look further into the charge for your Dropbox Pro subscription
You can submit a support request regarding billing at the following
page:
https://www.dropbox.com/support
Alternatively, you can contact us directly at ***@dropbox.com
Once you have done this, our support team will be able to assist you further
Thanks!
***

Complaint: 12723021I am rejecting this response for a number of reasons:
I requested in for this account to be cancelled and it was notI received no response from DropBox, then in Feb of I get an email indicating if I don't respond in days, my account is automatically renewed. I was out of the company and therefore unable to respond. I reject this policy of automatic renewal. It does not allow sufficient time or recourse for someone to renew or cancel, as is my case
have tried since late Jan/early Feb to cancel the Drop Box account but all I get is emails from the Drop Box Support Team providing a transaction number acknowledging I have lodged a complaint, but still as of this day, my Drop Box account is NOT cancelled. Why can't DropBox just cancel my account and send confirmation? I have asked numerous times and yet am unable to cancel this account. They do not have a number listed for me to call in. Again today for about the 4th time, I received another email from DropBox Support to provide more information. I have attached a PDF of my response to DropBox
Please Please help me to get this account cancelled and receive a refund for 2018. I cannot believe how long I have struggled with this company to cancel this account
hank you.
Sincerely,*** ***

Hi there,
Thank you for your feedback
We've checked the status of your request and our team of engineers is still working on a resolution
Our Customer Support team will update you shortly, as soon as this issue is resolved
Thanks for taking the time to reach out to the Revdex.com.Regards,***

Hi there,My name is *** and I’m a specialist on the Dropbox Customer Experience teamThe Revdex.com let us know that you recently filed a case with them.I found the support ticket you opened with our support teamOne of our support agents has reviewed and responded to
your requestIf you have have further questions or concerns, please reply to that request or contact us again at ***.Thank you for taking the time to reach out to us and the Revdex.com.Regards,*** *** Customer Experience Specialist

Hi there,My name is *** and I’m a specialist on the Dropbox Customer Experience teamWe received notice that you recently filed a case with the Revdex.com case.We’d like to help you with the issue you’re experiencingHowever, I couldn’t find a Dropbox support request from
the email you used with the Revdex.comIf you’d like help with your issue, please reach out to us directly at ***Thanks for taking the time to reach out to the Revdex.com.Regards,***, Dropbox Customer Experience Specialist

Hi there,
My name is *** and I’m a specialist on the Dropbox Customer Experience teamThe Revdex.com let us know that you recently filed a case with them
I found the support ticket you opened with our teamOne of our support agents has reviewed and responded to
your request, providing a full refund for your subscriptionIf you have have further questions or concerns, please reply directly to that message
Thank you for taking the time to reach out to us and the Revdex.com
Regards,
***

Hi there,My name is *** and I’m a specialist on the *** Customer Experience teamThe Revdex.com let us know that you recently filed a case with them.I found the support ticket you opened with our support teamOne of our support agents has reviewed and responded to
your requestIf you have have further questions or concerns, please reply to that request or contact us again at ***Thank you for taking the time to reach out to us and the Revdex.com.Regards,***, *** Customer Experience Specialist

Complaint: ***I am rejecting this response because: Again, Dropbox has failed to offer a satisfactory resolution to defrauding me of $without a reasonable method of cancellation prior to the trail expiration They charged me without regard to my email to their support department that I wasn't interested and wished to cancel
Therefore, I will need to the contact information for Dropbox's legal department as I plan to file charges for federal wire fraud against their company.Sincerely,*** ***