Dunes Golf and Beach Club

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Upon the receipt of this complaint, a review of account [redacted] was completed. Our records indicate that Mr. [redacted] was a customer with Verizon Wireless from October 19th, 2012 to September 21st, 2015. We have reviewed the complaint’s in which he indicated that he continued to pay on his services using auto pay, though he requested to have them canceled. The customer requested to have the line disconnected on 2/1/2015 and the line was suspended, $291.60 was owed for the device at this time. $496.97 was paid from the customers account as auto-pay. $205.37 has been over paid and needs to be refunded to the customer. The customer had a reversed payment in the amount of $58.32, which leaves the total credit amount $147.05 to be refunded to the customer. The credit report will be amended within 30 to 60 days, and the refund will be delivered via check within 60 days. If Mr. [redacted] has any further questions or concerns, he may contact me directly at ###-###-#### EXT [redacted], Monday through Friday between the hours of 8:00 a.m. – 3:00 p.m. (EDT).

Upon receipt of this correspondence, a thorough review was completed for wireless account number [redacted].  Our records indicate that Mr. [redacted] upgraded his device on September 25, 2016.  At the time of upgrade he had not paid his device in full, therefore did not qualify for...

the trade in promotion as the device had to be traded in due to the early upgrade; he had a remaining balance of $200.00 for the iPhone 6 plus.  On April 6, 2017 he was issued a lump sum credit of $450.00 for the trade in ($650.00 - $200.00).  As a means of resolution, the Executive Office issued an additional credit of $50.00 to the wireless account.  Verizon Wireless appreciates the opportunity to address your concerns and apologizes for any inconvenience this matter may have caused. If you have any further questions or concerns regarding this matter, you may contact me directly toll free at ###-###-####, Monday through Friday between the hours of 8:00 AM and 4:00 PM EST. Regina Verizon – Executive Relations

This is in response to the above-referenced complaint filed by Ms. [redacted] and received by Verizon Wireless on April 9, 2017.   Upon receipt of the correspondence, Verizon Wireless reviewed the status of PrePaid account number [redacted].  We were able to conclude the...

account was activated on April 2, 2017 and disconnected on April 8, 2017; however, the equipment has not been returned.  On April 11, 2017, we spoke with Ms. [redacted] and informed her of our findings.  We offered to send Ms. [redacted] a return shipping label would be sent to her, so she can return the equipment.  Ms. [redacted] is aware a restocking fee maybe applied; however, a manual adjustment would be applied to the wireless account.  Additionally, we advised Ms. [redacted] a credit would be issued to the wireless account for the $60.00 plan she activated in order to process a refund for the full amount she was billed.  Ms. [redacted] is aware of the timeframe for the refund process and was satisfied with the account.   Verizon Wireless appreciates the opportunity to respond to our customer's concerns. If Ms. [redacted] has any further questions or concerns, she may contact me directly at ###-###-#### Extension [redacted] Monday through Friday between the hours of 8:00am to 4:00pm Eastern Standard Time.

This is in response to the above-referenced complaint filed by Mr. [redacted] [redacted] and received by Verizon Wireless on April 27, 2017   Upon receipt of the correspondence, Verizon Wireless reviewed the status of account number [redacted].  We were able to conclude wireless...

number ending in [redacted] was activated on March 18, 2017 and the equipment was returned on March 20, 2017; however, the services were deactivated on April 26, 2017.  On April 15, 2017, a credit in the amount of $40.00 was applied to the wireless account for access charges for wireless number ending in [redacted].  On May 4, 2017, we spoke with Mr. [redacted] [redacted] and Ms. [redacted] [redacted] and informed them of our findings.  As a measure of good faith, we issued a credit in the amount of $175.00 for the early termination fee, $5.00 for the late fee on the April 26, 2017 invoice, and $35.00 for the restocking fee.  Ms. [redacted] is aware of the adjusted account balance and was satisfied with the outcome.   Verizon Wireless appreciates the opportunity to respond to our customer's concerns. If Mr. [redacted] [redacted] has any further questions or concerns, he may contact me directly at ###-###-#### Extension [redacted] Monday through Friday between the hours of 8:00am to 4:00pm Eastern Standard Time.

Upon receipt of this correspondence a thorough review was completed for wireless account number [redacted].  Our records indicate that [redacted] [redacted] established service with Verizon Wireless on November 20, 2014 at [redacted] and mobile number ###-###-#### was...

added to the wireless account.  On November 24, 2014 mobile number ###-###-#### was added at the same store location.  The Jetpack was added to the wireless account on December 20, 2014 at a corporate Verizon Wireless store in Charleston.  The service was active through February 2015 with one payment of $100.00 being made on the wireless account.  The account has been disputed through the Fraud Department and the credit bureaus on several occasions and all information has been validated.  The Executive Office spoke with [redacted] [redacted] on May 22, 2017 and provided our findings.  I explained all of the usage was not on the Jetpack as three lines were on a family share plan.  I have mailed all billing statements to her via the USPS to the address provided in her complaint.  Additionally, she has been provided the number to our Fraud Department to discuss their findings.  Verizon Wireless appreciates the opportunity to address your concerns and apologizes for any inconvenience this matter may have caused. If you have any further questions or concerns regarding this matter, you may contact me directly toll free at ###-###-####, Monday through Friday between the hours of 8:00 AM and 4:00 PM EST. Regina Verizon – Executive Relations

RE: Complainant: [redacted] [redacted]       Case Number: [redacted]   Dear Ms. [redacted]:   This is in response to the above-referenced complaint filed by [redacted] [redacted] and received by Verizon Wireless on 04/29/2017.  In the complaint,...

[redacted] [redacted] expressed concerns in regards to her device. She stated that the new device that was sent to her by the Executive Office is now overheating. Ms. [redacted] is requesting a new replacement device.   Beginning 05/01/2017, the Executive Office made numerous attempts to contact Ms. [redacted] to discuss her concerns, but the attempts were unsuccessful. However, after thorough investigation, our research revealed that a new replacement device was ordered for Ms. [redacted] on 04/30/2017 and delivered on 05/03/2017. Based on these findings, the Executive Office considers this matter resolved.   Verizon Wireless appreciates the opportunity to respond to our customer's concerns. If [redacted] [redacted] has any further questions or concerns, she may contact me directly at ###-###-#### Extension [redacted] Monday through Friday between the hours of 7:30am - 3:30pm EST.   Sincerely,   Cynthia L. Executive Relations

This is in response to the above-referenced complaint filed by [redacted] and received by Verizon Wireless on April 30, 2017.  Upon receipt of this complaint, I completed a review of account number [redacted]. Our records indicate reflects that the customer has two lines of service and...

subscribes to the New Verizon 24GB plan. The monthly charges including his DPA (device payment agreement) is $218.79. If he went to the unlimited data plan, his invoice would decrease by $1.06. Several attempts were made to contact Mr. [redacted] but were all unsuccessful.  Verizon Wireless appreciates the opportunity to respond to our customer's concerns. If [redacted] [redacted] has any further questions or concerns, he may contact me directly at ###-###-#### Extension [redacted] Monday through Friday between the hours of 7:00-4:00pm EST.  Sincerely, Latoya BAnalyst-Executive Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution...

is satisfactory to me.
Regards,
Theresa A[redacted]

June 05, 2017   [redacted] Revdex.com of New Jersey 1700 Whitehorse - Hamilton Sq. Rd. Ste D5 Trenton, NJ 08690   RE: Complainant: [redacted]       Case Number: [redacted]   Dear Ms. [redacted]:   This is in response to the...

above-referenced complaint filed by [redacted] and received by Verizon Wireless on 5/31/17.    Upon receipt of this complaint, we conducted an extensive review of Ms. [redacted] account. Our records indicate that there were no billing discrepancies.  Our office also was unable to locate any instances of payment arrangements not being honored by Verizon Wireless.  Ms. [redacted] is a valued customer and we wish to provide a sincere apology for any inconvenience she may have experienced.    The Executive Office had the pleasure of speaking to Ms. [redacted] via telephone on 6/2/17.  We were able to secure her account with an additional payment arrangement in addition to providing her with some additional options regarding her account balance.  Ms. [redacted] is satisfied with the resolution provided.   Verizon Wireless appreciates the opportunity to respond to our customer's concerns. If [redacted] [redacted] has any further questions or concerns, he/she may contact me directly at [redacted] Extension [redacted] Monday through Friday between the hours of 10:30AM – 7:00M ET.   Sincerely,   Keith D. Executive Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Review of the account shows that [redacted] was an account manager on account [redacted] under the name of [redacted].  On March 7, 2016 Mr. [redacted] upgraded his phone on a Device Payment agreement and was told he would only have to pay $2.33 (actual cost was $23.33) and on...

3/30/2016 Mr. [redacted] changed price plan was changed which caused the account owed by [redacted] to lose unlimited data.  The [redacted] were unable to get the old price plan back as it was an old Alltel plan and were upset at Mr. [redacted]. At that point Mr. [redacted], moved his number to his mother [redacted] account [redacted] and was added as an account manager.  Through all this Mr. [redacted] was still attempting to get the Device Payment decreased to what he was told the cost of the equipment would be.  On 2/24/17 Mr. [redacted] bought out the Device Payment and paid the remaining balance of $303.29 in full. Mr. [redacted] paid $559.99 for his phone, but had expected to pay only $55.92. Currently Mr. [redacted] is looking for $2,000.00 for the equipment and the time he spent on the phone and not getting any offers for any type of resolution. To bring this issue to resolution, I offered to refund the $559.99 paid for the equipment plus credit the account for three months service with a lump sum credit of $135.00 - Mr. [redacted] will think the offer over and get back to meCustomer accepted offer and was satisfied with resolution

RE: Complainant: [redacted]      Case Number: [redacted] Dear Ms. [redacted]: This is in response to the above-referenced complaint filed by [redacted] and received by Verizon Wireless on 05/07/2017.  In the complaint, [redacted] expressed...

dissatisfaction with the handling of her lost payments. Ms. [redacted] stated that she made three payments to the wrong account, but Verizon has been unable to locate the lost payments. She is requesting a resolution to this matter. After thorough investigation, our research revealed there have been several investigations done to no avail. To bring closure to this matter, the Executive Office issued a credit in the amount of $135.00 for the three $45.00 lost payments. On 05/12/2017, the Executive Office called Ms. [redacted] to advise of the findings and the resolution. Empathy and sincere apologies were expressed for the inconveniences she has experienced in life and our company. She expressed gratitude and satisfaction to the resolution provided.  Verizon Wireless appreciates the opportunity to respond to our customer's concerns. If [redacted] [redacted] has any further questions or concerns, she may contact me directly at ###-###-#### Extension [redacted] Monday through Friday between the hours of 7:30am - 3:30pm EST. Sincerely, Cynthia L.Executive Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com of New Jersey Attention: [redacted] 1700 Westhorse Hamilton Square Road, Suite D-5 Trenton, NJ 08690-3596...

                                                              Re: Revdex.com Case #[redacted]     Customer Name: [redacted]        Verizon Wireless Account #[redacted]     Dear Ms. [redacted]:   Thank you for allowing Verizon Wireless to respond to concerns expressed by [redacted]. In her complaint, Ms. [redacted] expressed concern after she was billed for insurance and a transfer fee at an authorized location.   After receiving her complaint a review of her account was completed. We were able to verify that on June 5, 2017 Ms. [redacted] visited the [redacted] indirect location. While in the location an upgrade was performed and this is when she were charged the transfer fee. Verizon Wireless can not confirm or deny whether this fee was discussed at the time of transaction; nor are we able to reverse the charge as [redacted] is a separate company who is authorized to sale Verizon service and products. Although we are unable to issue a refund for the charge; we are willing to issue a one time courtesy adjustment to the account of $40 to help offset this charge. If Ms. [redacted] is seeking further accommodation regarding this matter she should contact [redacted] directly. The Executive Office has also confirmed that the insurance has been removed from the line; therefore Ms. [redacted] will not be billed for this service.   Verizon Wireless regrets any inconvenience the above matter may have caused Ms. [redacted], and appreciates the opportunity given to resolve these account concerns.  Sincerely,   Ashleigh C. Executive Relations

Complaint: [redacted]
I am rejecting this response because: I have not yet received payment due from Verizon. My credit has not yet been restored.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
J[redacted]

[redacted] contacted the Revdex.com due to issues that he is having with his Motorola Droid Turbo 2 since he downloaded the new software 7.0 to the device.  Mr. [redacted] stated that he is now having issues with his device in regard to his social media applications are not...

working properly.  The customer stated that when he goes into one of his social media applications that the device freezes and he has to go into force close to shut the application off.  I explained to the customer that I would like to assist him as much as possible with getting this resolved.  Per a forum link that he sent me it shows that others have had issues with the software update as well but were able to complete it with a factory data reset.  I explained to the customer that we do not manufacture the devices nor the software updates, they come from Android and we receive them to push out to the customer.  He feels that we should have more information on this.  I explained to the customer that I would follow up with him on 04/19/2017.   I spoke with Mr. [redacted] on 04/19/2017.  I was able to speak with an analyst from the Technical Advisor Group to gather more information surrounding this software update.  I was informed that extensive testing is done prior to a major software release.  In regard to the social media applications, those are third party applications and they may not be stable or ready to operate on the latest software update.  He stated that the customer could try the factory data reset; however, we do not have any additional information on when the next software update will be received.  Mr. [redacted] completed the factory data reset on the phone and the he still has the same software.  He will complete the set up on his device.  I did extend an offer to the customer to give him a credit for two months of his MRC which came to a total credit of $201.98.  Mr. [redacted] was satisfied with the way that I handled his correspondence although not completely happy with the outcome.

June 08, 2017   [redacted] Revdex.com of New Jersey 1700 Whitehorse - Hamilton Sq. Rd. Ste D5 Trenton, NJ 08690   RE: Complainant: [redacted]       Case Number: [redacted]   Dear Ms. [redacted]:   This is in response to the above-referenced complaint filed by [redacted] [redacted] and received by Verizon Wireless on May 31, 2017. Mr. [redacted] states in his rebuttal that a promised refund has still not been received by the parents of [redacted] [redacted] for an overpayment to Verizon Wireless.   Upon receipt of this complaint, I completed a review of account number [redacted] Our records indicate that Verizon Wireless attempted to return an overpayment of $656.04 by sending the funds back to the original bank account. It was believed the bank had the funds until they confirmed for Mr. [redacted] that they did not. Mr. [redacted] provided documentation from the bank for Verizon Wireless’s Treasury team to further investigate. It was confirmed on June 7 that although submitted, the funds did not get successfully refunded to the bank. Verizon Wireless has agreed to mail a refund check to the parents of [redacted] [redacted] as they’ve requested. The expectation was set for delivery within approximately 10 business days. Fed ex delivery was offered but the customer declined. Mr. [redacted] expressed satisfaction to Executive Relations supervisor Lashelle L. regarding this resolution.   Verizon Wireless appreciates the opportunity to respond to our customer's concerns.   Sincerely,   Kimberlee V. Executive Relations