Dunes Golf and Beach Club

A thorough investigation was completed, and the resolution letter has been attached.

Complaint: [redacted]
I am rejecting this response because:we have been told over and over since November that the account had a zero balance. I would like some kind of proof that the account is actually at a zero balance now instead of waiting until another bill comes out. A statement or some kind of balance should be able to be given. Thanks. 
Regards,
[redacted]

This is in response to the above-referenced complaint filed by Mr. [redacted] [redacted] and received by Verizon Wireless on April 27, 2017   Upon receipt of the correspondence, Verizon Wireless reviewed the status of account number [redacted].  We were able to conclude wireless...

number ending in [redacted] was activated on March 18, 2017 and the equipment was returned on March 20, 2017; however, the services were deactivated on April 26, 2017.  On April 15, 2017, a credit in the amount of $40.00 was applied to the wireless account for access charges for wireless number ending in [redacted].  On May 4, 2017, we spoke with Mr. [redacted] [redacted] and Ms. [redacted] [redacted] and informed them of our findings.  As a measure of good faith, we issued a credit in the amount of $175.00 for the early termination fee, $5.00 for the late fee on the April 26, 2017 invoice, and $35.00 for the restocking fee.  Ms. [redacted] is aware of the adjusted account balance and was satisfied with the outcome.   Verizon Wireless appreciates the opportunity to respond to our customer's concerns. If Mr. [redacted] [redacted] has any further questions or concerns, he may contact me directly at ###-###-#### Extension [redacted] Monday through Friday between the hours of 8:00am to 4:00pm Eastern Standard Time.

Upon receipt of this correspondence, a thorough review was completed for wireless account number [redacted].  Our records indicate that Mr. [redacted] upgraded his device on September 25, 2016.  At the time of upgrade he had not paid his device in full, therefore did not qualify for...

the trade in promotion as the device had to be traded in due to the early upgrade; he had a remaining balance of $200.00 for the iPhone 6 plus.  On April 6, 2017 he was issued a lump sum credit of $450.00 for the trade in ($650.00 - $200.00).  As a means of resolution, the Executive Office issued an additional credit of $50.00 to the wireless account.  Verizon Wireless appreciates the opportunity to address your concerns and apologizes for any inconvenience this matter may have caused. If you have any further questions or concerns regarding this matter, you may contact me directly toll free at ###-###-####, Monday through Friday between the hours of 8:00 AM and 4:00 PM EST. Regina Verizon – Executive Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution...

is satisfactory to me.
Regards,
Theresa A[redacted]

This is in response to the above-referenced complaint filed by Ms. [redacted] and received by Verizon Wireless on April 9, 2017.   Upon receipt of the correspondence, Verizon Wireless reviewed the status of PrePaid account number [redacted].  We were able to conclude the...

account was activated on April 2, 2017 and disconnected on April 8, 2017; however, the equipment has not been returned.  On April 11, 2017, we spoke with Ms. [redacted] and informed her of our findings.  We offered to send Ms. [redacted] a return shipping label would be sent to her, so she can return the equipment.  Ms. [redacted] is aware a restocking fee maybe applied; however, a manual adjustment would be applied to the wireless account.  Additionally, we advised Ms. [redacted] a credit would be issued to the wireless account for the $60.00 plan she activated in order to process a refund for the full amount she was billed.  Ms. [redacted] is aware of the timeframe for the refund process and was satisfied with the account.   Verizon Wireless appreciates the opportunity to respond to our customer's concerns. If Ms. [redacted] has any further questions or concerns, she may contact me directly at ###-###-#### Extension [redacted] Monday through Friday between the hours of 8:00am to 4:00pm Eastern Standard Time.

Upon receipt of this correspondence a thorough review was completed for wireless account number [redacted].  Our records indicate that [redacted] [redacted] established service with Verizon Wireless on November 20, 2014 at [redacted] and mobile number ###-###-#### was...

added to the wireless account.  On November 24, 2014 mobile number ###-###-#### was added at the same store location.  The Jetpack was added to the wireless account on December 20, 2014 at a corporate Verizon Wireless store in Charleston.  The service was active through February 2015 with one payment of $100.00 being made on the wireless account.  The account has been disputed through the Fraud Department and the credit bureaus on several occasions and all information has been validated.  The Executive Office spoke with [redacted] [redacted] on May 22, 2017 and provided our findings.  I explained all of the usage was not on the Jetpack as three lines were on a family share plan.  I have mailed all billing statements to her via the USPS to the address provided in her complaint.  Additionally, she has been provided the number to our Fraud Department to discuss their findings.  Verizon Wireless appreciates the opportunity to address your concerns and apologizes for any inconvenience this matter may have caused. If you have any further questions or concerns regarding this matter, you may contact me directly toll free at ###-###-####, Monday through Friday between the hours of 8:00 AM and 4:00 PM EST. Regina Verizon – Executive Relations

June 05, 2017   [redacted] Revdex.com of New Jersey 1700 Whitehorse - Hamilton Sq. Rd. Ste D5 Trenton, NJ 08690   RE: Complainant: [redacted]       Case Number: [redacted]   Dear Ms. [redacted]:   This is in response to the...

above-referenced complaint filed by [redacted] and received by Verizon Wireless on 5/31/17.    Upon receipt of this complaint, we conducted an extensive review of Ms. [redacted] account. Our records indicate that there were no billing discrepancies.  Our office also was unable to locate any instances of payment arrangements not being honored by Verizon Wireless.  Ms. [redacted] is a valued customer and we wish to provide a sincere apology for any inconvenience she may have experienced.    The Executive Office had the pleasure of speaking to Ms. [redacted] via telephone on 6/2/17.  We were able to secure her account with an additional payment arrangement in addition to providing her with some additional options regarding her account balance.  Ms. [redacted] is satisfied with the resolution provided.   Verizon Wireless appreciates the opportunity to respond to our customer's concerns. If [redacted] [redacted] has any further questions or concerns, he/she may contact me directly at [redacted] Extension [redacted] Monday through Friday between the hours of 10:30AM – 7:00M ET.   Sincerely,   Keith D. Executive Relations

RE: Complainant: [redacted] [redacted]       Case Number: [redacted]   Dear Ms. [redacted]:   This is in response to the above-referenced complaint filed by [redacted] [redacted] and received by Verizon Wireless on 04/29/2017.  In the complaint,...

[redacted] [redacted] expressed concerns in regards to her device. She stated that the new device that was sent to her by the Executive Office is now overheating. Ms. [redacted] is requesting a new replacement device.   Beginning 05/01/2017, the Executive Office made numerous attempts to contact Ms. [redacted] to discuss her concerns, but the attempts were unsuccessful. However, after thorough investigation, our research revealed that a new replacement device was ordered for Ms. [redacted] on 04/30/2017 and delivered on 05/03/2017. Based on these findings, the Executive Office considers this matter resolved.   Verizon Wireless appreciates the opportunity to respond to our customer's concerns. If [redacted] [redacted] has any further questions or concerns, she may contact me directly at ###-###-#### Extension [redacted] Monday through Friday between the hours of 7:30am - 3:30pm EST.   Sincerely,   Cynthia L. Executive Relations

This is in response to the above-referenced complaint filed by [redacted] and received by Verizon Wireless on April 30, 2017.  Upon receipt of this complaint, I completed a review of account number [redacted]. Our records indicate reflects that the customer has two lines of service and...

subscribes to the New Verizon 24GB plan. The monthly charges including his DPA (device payment agreement) is $218.79. If he went to the unlimited data plan, his invoice would decrease by $1.06. Several attempts were made to contact Mr. [redacted] but were all unsuccessful.  Verizon Wireless appreciates the opportunity to respond to our customer's concerns. If [redacted] [redacted] has any further questions or concerns, he may contact me directly at ###-###-#### Extension [redacted] Monday through Friday between the hours of 7:00-4:00pm EST.  Sincerely, Latoya BAnalyst-Executive Relations

June 14, 2017 Revdex.com of New Jersey   1700 Whitehorse - Hamilton Sq. Rd. Ste D5   Trenton, NJ 08690   RE: Complainant: [redacted]         Case Number: [redacted]   This is in response to the above-referenced complaint filed by [redacted] [redacted] and received by Verizon Wireless on 6/13/2017. In the rebuttal, Mrs. [redacted] informs that she was told that her former account would reflect a zero balance since November 2016, yet the matter was not resolved. At this time, she is seeking some proof of the findings other than waiting on a final billing statement. Upon receipt of this complaint, a review of account number ending in [redacted] was completed and confirmed that the account now has a zero balance. The outstanding balance of $12.90 has been adjusted as outlined in our previous response. Our records indicate that a credit of $12.90 was originally issued on 3/8/2017, but due to an inadvertent system error, that adjustment did not apply towards the account balance. This billing issue has been resolved and therefore the credit of $12.90 will apply to the final billing statement once generated and, thus reflect a zero balance. We sincerely apologize for any inconvenience caused. Please let this response serve as written confirmation that the account ending in [redacted] is closed with a zero balance. Verizon Wireless appreciates the opportunity to respond to our customer's concerns. If [redacted] [redacted] has any further questions or concerns, she may contact me directly at ###-###-#### Extension [redacted] Monday through Friday between the hours of 8:30 am to 5:00pm (EST). Sincerely, Bernadette T. Executive Relations

June 08, 2017   [redacted] Revdex.com of New Jersey 1700 Whitehorse - Hamilton Sq. Rd. Ste D5 Trenton, NJ 08690   RE: Complainant: [redacted]       Case Number: [redacted]   Dear Ms. [redacted]:   This is in response to the above-referenced complaint filed by [redacted] [redacted] and received by Verizon Wireless on May 31, 2017. Mr. [redacted] states in his rebuttal that a promised refund has still not been received by the parents of [redacted] [redacted] for an overpayment to Verizon Wireless.   Upon receipt of this complaint, I completed a review of account number [redacted] Our records indicate that Verizon Wireless attempted to return an overpayment of $656.04 by sending the funds back to the original bank account. It was believed the bank had the funds until they confirmed for Mr. [redacted] that they did not. Mr. [redacted] provided documentation from the bank for Verizon Wireless’s Treasury team to further investigate. It was confirmed on June 7 that although submitted, the funds did not get successfully refunded to the bank. Verizon Wireless has agreed to mail a refund check to the parents of [redacted] [redacted] as they’ve requested. The expectation was set for delivery within approximately 10 business days. Fed ex delivery was offered but the customer declined. Mr. [redacted] expressed satisfaction to Executive Relations supervisor Lashelle L. regarding this resolution.   Verizon Wireless appreciates the opportunity to respond to our customer's concerns.   Sincerely,   Kimberlee V. Executive Relations

RE: Complainant: [redacted]      Case Number: [redacted] Dear Ms. [redacted]: This is in response to the above-referenced complaint filed by [redacted] and received by Verizon Wireless on 05/07/2017.  In the complaint, [redacted] expressed...

dissatisfaction with the handling of her lost payments. Ms. [redacted] stated that she made three payments to the wrong account, but Verizon has been unable to locate the lost payments. She is requesting a resolution to this matter. After thorough investigation, our research revealed there have been several investigations done to no avail. To bring closure to this matter, the Executive Office issued a credit in the amount of $135.00 for the three $45.00 lost payments. On 05/12/2017, the Executive Office called Ms. [redacted] to advise of the findings and the resolution. Empathy and sincere apologies were expressed for the inconveniences she has experienced in life and our company. She expressed gratitude and satisfaction to the resolution provided.  Verizon Wireless appreciates the opportunity to respond to our customer's concerns. If [redacted] [redacted] has any further questions or concerns, she may contact me directly at ###-###-#### Extension [redacted] Monday through Friday between the hours of 7:30am - 3:30pm EST. Sincerely, Cynthia L.Executive Relations

March 1, 2017     Revdex.com of New Jersey Attention: [redacted] 1700 Westhorse Hamilton Square Road, Suite D-5 Trenton, NJ 08690-3596                                            Re: Revdex.com Case #: [redacted] Customer Name: [redacted] Verizon Wireless Account#: [redacted]     Dear Ms. [redacted]:   This is in response to the above referenced informal complaint received by Verizon Wireless on February 28, 2017. In his rebuttal, Mr. [redacted] rejects the response provided by Verizon Wireless to his complaint.  He states that he was lied to and has not received a response to his email. He further explains that his issue has not been resolved.   As expressed in our letter, dated February 20, 2017, the Executive Office spoke with Mr. [redacted] on February 20, 2017. Mr. [redacted] was provided two free phones plus accessories due to the experience he had with Customer Service while attempting to upgrade his lines on his account. Upon ordering Mr. [redacted] accessories we identified that one accessory was out of stock. We asked Mr. [redacted] to select a new accessory and reach out once he had decided.   In the effort of resolution, Mr. [redacted] was offered to receive the additional accessory as promised as well as courtesy credit of $160.00 to the account due to not receiving a response to his email. Mr. [redacted] was advised that Jennifer was out of the office and was not able to respond to his email correspondence. Sincerest apologizes were offered. Mr. [redacted] was advised that he would have seven (7) business days to accept this offer. Mr. [redacted] may contact the Executive Office to accept this offer.   Verizon Wireless appreciates the opportunity to respond to Ms. [redacted] concerns.     Respectfully,   Shunté R. Executive Relations Verizon Wireless Executive Office

This is in response to your concern sent to Revdex.com on May 3, 2017. On behalf of Verizon Wireless, please accept my sincere apology for the difficulties you experienced with our company. The experience you described is certainly not characteristic of the service we aim to provide. We would...

like to take the opportunity to speak with you regarding your experience and resolve your issue; however, we have been unable to reach you at ###-###-#### or [redacted]. To effectively resolve your concerns, may we speak before May 16, 2017? I can be reached at ###-###-#### Extension [redacted] Monday through Friday between the hours of 8:30 AM - 5:00 PM EST.  If my office hours are not conducive to your schedule, please advise of the best time to reach you. We will make every effort to accommodate your request.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
J[redacted]

Review of the account shows that [redacted] was an account manager on account [redacted] under the name of [redacted].  On March 7, 2016 Mr. [redacted] upgraded his phone on a Device Payment agreement and was told he would only have to pay $2.33 (actual cost was $23.33) and on...

3/30/2016 Mr. [redacted] changed price plan was changed which caused the account owed by [redacted] to lose unlimited data.  The [redacted] were unable to get the old price plan back as it was an old Alltel plan and were upset at Mr. [redacted]. At that point Mr. [redacted], moved his number to his mother [redacted] account [redacted] and was added as an account manager.  Through all this Mr. [redacted] was still attempting to get the Device Payment decreased to what he was told the cost of the equipment would be.  On 2/24/17 Mr. [redacted] bought out the Device Payment and paid the remaining balance of $303.29 in full. Mr. [redacted] paid $559.99 for his phone, but had expected to pay only $55.92. Currently Mr. [redacted] is looking for $2,000.00 for the equipment and the time he spent on the phone and not getting any offers for any type of resolution. To bring this issue to resolution, I offered to refund the $559.99 paid for the equipment plus credit the account for three months service with a lump sum credit of $135.00 - Mr. [redacted] will think the offer over and get back to meCustomer accepted offer and was satisfied with resolution

Revdex.com of New Jersey Attention: [redacted] 1700 Westhorse Hamilton Square Road, Suite D-5 Trenton, NJ 08690-3596...

                                                              Re: Revdex.com Case #[redacted]     Customer Name: [redacted]        Verizon Wireless Account #[redacted]     Dear Ms. [redacted]:   Thank you for allowing Verizon Wireless to respond to concerns expressed by [redacted]. In her complaint, Ms. [redacted] expressed concern after she was billed for insurance and a transfer fee at an authorized location.   After receiving her complaint a review of her account was completed. We were able to verify that on June 5, 2017 Ms. [redacted] visited the [redacted] indirect location. While in the location an upgrade was performed and this is when she were charged the transfer fee. Verizon Wireless can not confirm or deny whether this fee was discussed at the time of transaction; nor are we able to reverse the charge as [redacted] is a separate company who is authorized to sale Verizon service and products. Although we are unable to issue a refund for the charge; we are willing to issue a one time courtesy adjustment to the account of $40 to help offset this charge. If Ms. [redacted] is seeking further accommodation regarding this matter she should contact [redacted] directly. The Executive Office has also confirmed that the insurance has been removed from the line; therefore Ms. [redacted] will not be billed for this service.   Verizon Wireless regrets any inconvenience the above matter may have caused Ms. [redacted], and appreciates the opportunity given to resolve these account concerns.  Sincerely,   Ashleigh C. Executive Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]