Dynamex

I received a coupon on line for $to be used on any sale item from a list of departments, which included the furniture department as long as I ordered on line and the item was over $ I tried to order a book shelf (which is a piece of furniture) for $and was told that the $coupon was not eligible on this item????? I have been a loyal customer of Sears for over years and do not appreciated what just happened This is misleading customers and I am very disappointed in Sears I will buy my book shelf elsewhere

For the 2nd time I ordered an item from the sale flyer This time a child's Christmas gift on Black Friday 16' I received a confirmation email which stated I would be notified when it shipped weeks went by with no word I called Sears and at this time I was notified that my product was not in stock And had been cancelled prior without notifying me Every other major company is able to show product availability on their website If they don't have it, they don't sell you one And even on the off chance that this was an anomaly ( 2nd time for me though) why didn't they contact me [redacted] The prices are the same at [redacted] and [redacted] Plus you get receive your product in under a week [redacted]

Tried to buy a snowblower online at sears.caTook minutes on phone to fix problem with priceThen they overcharged my credit card on the day I bought it, even though it wouldn't be delivered for daysThen they charged the wrong amount! Tried times to get refund for differenceThen they lost the snowblower!!! I gave up and cancelled the order but no refund showed on cardTHEN I get an email confirming the cancelled order but saying my card will not be chargedEXCEPT IT WAS!!! And now I can't get a refund!!! [redacted]

So I order a low end dishwasher using 150$ of sears points and a 50$ bonus code emailed to me and claims of free ship above 99$ and under lbs ( dishwasher is 60lbs)Not only are *none [redacted] of these applied to the order even though store locator said I had a drop off point that handled major appliances, I dont get a confirmation email before my CC is charged for the full amount irrelevant of the info put in online This is as close to a scam as I can find onlineOther retailers will warn you BEFORE putting in the order and charging your CC if something you are claiming doesnt applyNow they say Ill get my money back in daysIve no idea as the demand for email confirmation for cancelling the order is still not forthcoming

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The calls can be pulled from my prior conversations that show that there are still outstanding issues and that there was a failure in service providedI would like a refund of my membership and then and only then will I consider this issue resolved Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] To finally fix my range nearly took months to fix!!!!!!!!!! It took a week and half for them to come out and look at and than order partsAnd when the day came to install those parts they call that morning to say "the service man will be unable to come today, the next appointment will be in a week" A WEEK!!!!!!!! Never mind I had to take time off of work for this tooIn the end they did this kind of thing happened another times!!! And in the end for all my troubles all they can do is a [redacted] gift cardLike I'll ever shop there again!!!!!!!!!!!!!!!! [redacted]

I ordered items online from Sears.ca business days later, I still don't have the items This is after multiple calls to their customer service and multiple emails (all of which have gone unanswered)One agent tells me the items are in shipment and I should have them within business daysbusiness days later, I still have not received the items The next agent tells me they are on back-order Sears.ca Terms of Use states that Sears will notify customers of any delaysI never received any form of notificationWhen I asked for them to cancel the order and refund it, they say they can'tI must wait until I receive the items to request a refund! I don't understand that logic at allI've been chasing my tail for weeks in trying to get this resolved and it's still notNo supervisors are ever available to which I can escalate when I callCharge back with credit card providers is my next step

On April 22, I ordered a 6drawer tool cabinet to be delivered to my son in Stettler, AlbertaWhen I filled out all the information on line the bold print said that there was free shipping, however, when I paid for my bill I was charged $for shippingAt the time I figured that Stettler was to far out for deliveries, so I paidA few days later I received an email telling me that for Sears to deliver the tool cabinet there was an extra shipping bill to be paid of $for this $itemWhen asked if it could be shipped to Sears in nearby Red Deer I was told I still had to pay the $This was enough for me to cancel the whole dealI was told it would take a few days to credit my [redacted] accountToday is May13, and I yet have to see the credit on my statementThe service is unbelievable, it is no wonder they are having serious problems conducting business I will never ever deal with Sears again

This was my first order from Sears and it will be my last Placed my order online on December 8th for a crib mattressEstimated delivery was December 22ndThe website promoted free shippingI intended to use a gift card for $and a coupon code for $offI submitted my order and did not receive any notification that the gift card was not entered correctly or any notification that there would be additional shipping charges TWO days later I get an email with the total for my orderI was charged extra for shipping and my gift card was not appliedI was charged $more then expected! Why the *explicative deleted [redacted] was I not given the proper order total when checking out! I called customer serviceThere was "nothing they could do" to apply my gift card to my current order! They said they could cancel my order, and apply the gift card to a new order, BUT it would not arrive in time for Christmas and I would not be able to use the coupon code (because it could only be used once per customer, even if I cancel the order, and there was "nothing they could do")They kept me on the phone, I could barely understand their poor English, for minutes! Nobody in this obviously outsourced call centre seemed to be able to actually provide any sort of service to customers without putting them on hold I decided to forgo re-ordering and suck up the $I did not expect to pay, because I needed this order before Christmas Nothing arrived on the expected delivery date Nothing arrived before Christmas January 3rd and NOTHING HAS ARRIVEDI followed the link on their website and submitted an email inquiry into my orderNo reply January 6thStill no email replyCalled customer service againAgain no helpAll they could tell me is that the order had left the warehouse and they do not know when it will arriveWhen I asked to cancel my order, I was told that I would not be refunded the $(which I did not expect to pay in the first place as their website advertised free shipping) for shippingEven though I have not received my orderEven though my order did not show up when expected So here I sitAnnoyed, with no mattress for my baby

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I only hung up because Beth became escalated after I mentioned the one star rating the IWLA has on [redacted] and after multiple times Beth stated that there was no refund option availableHad she approached the matter in a more understanding way we would not be at this point todayI will stand firm and request that this correspondence end and a refund be processed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Purchased a refrigerator online to be picked up at St Catharines store on December 16th Was charged full delivery to be refunded upon pick up Morning of December I was ill with the flu and called to ask if they could keep the delivery fee and bring the refrigerator - was told yes and given another number to contact (after minutes for this call to be picked up) Called the number, after minute wait time Was told deliver would take place today, December 16th, by 1pm Stayed put until 4pm No delivery Called again, minute wait Was told delivery not possible, but refund if we wanted, or come get the fridge Monday, called to accept refund Two different people have answered and put me on hold so far, total time on my phone is now minutes I do not know how to resolve this, I want nothing to do with them after this experience but can not get a person to stay on the line and process the refund

Initial Business Response / [redacted] (1000, 12, 2015/10/16) */ Contact Name and Title: [redacted] Branch Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @dynamex.com I called [redacted] L and reached his voice mailI left a message, apologizing for our performance and requesting that he call me back at his convenienceI will be happy to refund his delivery charges based on the level of service and frustration he endured

on Dec 5th I placed an order for a desk it said I would receive it Dec I went to get it at sears to be told there was nothing there for me so I called the customer service number and was on hold for 3,hrs listening to some stupid music and noone answered my call I had to hang up because my cell phone died.So next day I tried again another hrs same thing so then I went to the store to be told even by a manager they have no accsess to online orders anymore that I need to wait for [redacted] to send me a tracking number this is crazy now on Dec at pm I fianaly get thur there stupid customer service line to be told they do not even stock the item anymore and have no idea why its still on the website.So they offer a refund and said it will show uo next day and yup you guessed it no refund now its the 20th of Dec and I tried again the customer service number and again over hrs on phone noone answers .I already ordered the desk from [redacted] online it was the exact same desk and manufacture for dollars cheeper [redacted] !!! and even getting it home delivered I ordered it on Dec 18th and it comes today Dec and I can even track it great service [redacted] !!!! I then tried to call the head office number and it goes straight to the so called customer service departmen t and yup on hold again another hour I have given up with the phone numbers today I am going to my bank to get the charges reveresed [redacted] SEARS to take a customers money and not even stock the item online I have checked again and it still says this item is avaiable Bull it is Sears needs to close its doors for good and [redacted] and taking money and not delivering the product or answering the phones .Now I am on the way to the bank Thanks for causing me all this grief sears great job screwing with your customers[redacted]

I believe this is my fourth response on this matter[redacted] seems to be issuing an ultimatum; persistence cannot change the facts.Had [redacted] not huon me after stating she would seek to defame us, perhaps we would have been able to conclude this matter more timely.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have called and sent email [redacted] & [redacted] , [redacted] advised me that no one has told her about my cancellation and she would address it asapI have not seen or heard from anyone concerning this matterNo one has emailed or called me [redacted] contacted me on May *, letting me know that she was not awared of my cancellation but would work on it asap and asked me to include her with beth emailNo one has contacted me after thisAll I want is my money back please take care of this I have been trying to contact since the next day and all I get is a voicemail, I leave all my information and no one returns call [redacted] was the only one and since I want cancellation she has not returned call or emailDo the right thing and give me back my money In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Don't order or return anything onlineYou'll never see your stuff or your money againIf you can't find what you need anywhere else and HAVE to shop at Sears, go into the actual storeI returned $worth of clothes in October and still have no refund as of Jan2, Sears has "no record" of the return despite the use of a Sears-generated return label and being tracked by Canada Post and signed for by a Sears employee

Thank you for the opportunity to responding to [redacted] 's complaint.In looking in to this matter, here is what has been dicovered.: [redacted] became a member of TheIWLA on June **, In July, [redacted] spoke with Awilda C***, who she names as the salesperson in regard to her complaint The July transaction [redacted] engaged in in July was not through TheiWLA and no funds were received by TheIWLA.I want to assist [redacted] in resolving this matter and I believe I can I have left hr two voice mail messages (and 2/*/17), neither call has been returned I ask MsFiner to please call me at either number left on my messages I did not want to leave this matter unanswered I believe I can assist [redacted] if I have the opportunity to speak with her.Again, thank you for the opportunity to share this informaBeth J [redacted] for IWLA INC

[redacted] became a member of The International Women's Leadership Association (TheIWLA) on October **, At that time - and on a recorded telephpne call - [redacted] was properly advised by her Account Advisor of the annual administrative fee of $ This as also sent to her inwriting as part of her Welcome Package along with additional assorted information.MsSultaa was advised that the annual fee of $helps to support the global communication system that delivered her approx e-mails in her first year of membership ad for which we incur an expense every tie we e-mail to her This fee was for services already delivered!Also stated in her Welcome Package is that s Sultana has the right to discontinue receiving such notifications from us We shall consider this complaint as said notification Please be advised that all future annual administrative fees have been waived[redacted] has stated that she sent e-mail(s) to our office A search of [redacted] 's e-mail accounts shows "NO MATCH",therefore no e-mails received from her.As a courtesy,we have refunded the $fee and wish she had called the phone number provided for an easier and ore fair handling of this matter.Thank you for the opportunity to provide this information

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Dear Revdex.com, I reside in Kentucky and given the time difference in Eastern and Centeral times, I returned Beth J [redacted] , Executive Director IWLA on Tuesday, February *, after 5pm CST at which time I would be off work and able to speak with her without interruption There was no answer when I called, therefore, I left a message and ask for a specific time to call so that I would have a designated time in which to reach her As of this email she has not responded to my callI do have documentation of a fee transaction which incorporated the website that has several errors of incorrect information listed My complaint is: Inaccurate and misleading information on my Bio website and I contacted MsAwilda C [redacted] the same day it posted and informed her of this error and ask for it to be corrected and reposted Ms Awilda C***, being my coach and liaison for the IWLA Organization did not comply Therefore, I request a full refund of $made June *** for a year Executive Program and another payment of $made on July **, for the Executives website I will attach the PAID Statement and the Program Summary Website Receipt In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Completely unacceptable service from such a historic companyHave purchased many items from Sears over the years but something has drastically changed as far as customer service is concernedI ordered a washer & dryer by phone November 28th I was assured they would be delivered December 6th and that the delivery people would contact me prior to the deliveryI did not hear anything either by phone or email by Dec 5th so I called to confirmAfter waiting a total of minutes on hold someone confirmed that the delivery would take place as promisedI had my sister take a day off work to accept the deliveryWaited all day and there was no delivery or any communication from SearsFinally got through again on Dec 7th and was told that everything looked good and we should be hearing something soonMy sister took another day off work on the 7th and still no communication what so everIt is now December 12thI have called several times-each time waiting on hold and I still don't know where my order isThis has been the most frustrating purchase experience I have ever hadAll I get when I finally get through on the phone is apologies which don't even sound sincere-they sound like they are being readI am at my whits endI don't know where else to turnI think I would have gotten much better service if I ordered from a smaller outfit