Dynamex

Revdex.com:At this time, I have not been contacted by The International Women's Leadership Association regarding complaint ID [redacted].Sincerely,[redacted]

[redacted] I placed an online order on Nov. 04 ([redacted]) and requested it be delivered to my local pickup location, [redacted] at [redacted] Rd in Victoria. My order totalled $186 so I was eligible for home delivery but opted to pick it up. Fast forward to Nov.28 when I decided to call customer service and check on the status on my order. The only email I had received prior to this was that it had been shipped. After 20 plus minutes of annoying advertising, prompts and background music I finally got a real human who called herself Lisa. She informed me that my pick up location was no longer taking shipments and my order had been delivered to my Sears store downtown. She also said there was a glich in the system and that is why I was never informed that my parcel actually arrived on Nov. 10. She said they normally hold it for 7-10 business days to which I asked if it is even there anymore? Lisa put me on hold (again) and made multiple attempts to call the store, to no avail. Now I have been on the phone for almost one hour. She promised to email me by the end of the night to update me on the status. I probably don't need to tell you that this didn't happen. When I tried to call the store myself, I had to endure more telephone prompts only to get a message that all employees are busy with customers and I would have to try my call again later. ARE YOU KIDDING ME!!!!!!! I tried a few times and was never connected to a human. So, I still don't know where my order is and there is no credit on my credit card to reflect its return. Big corporations such as Sears are automating yourselves right out of the very customers you are attempting to streamline. [redacted] I have not heard back.

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[redacted] We were shopping and tried to use what we thought was a Sears gift card, only to be told that it was in fact a store merchandise credit card which had expired a little over a week ago. There is no expiry date on the card, only very fine print stating that it expires 12 months after issue and there is nothing they can do which just cost me around $80 (and this is right around Christmas time - way to get into the holiday spirit). This was NOT explained to us when we returned a present with a gift receipt. Needless to say we will not be coming back to the store ever again, and neither will majority of our friends. Note: the reason I say it's borderline illegal - it is illegal for gift cards to expire in Canada, however store merchandise credits are not gift cards so they are exempt from the rule, except that when most stores give store credit, it is on a receipt, and not on a card that looks like a gift card.
Additionally, the store isn't well maintained with lots of merchandise all over the place. Signage is not very good with many products missing price tags.

On April 22, 2016 I ordered a 6drawer tool cabinet to be delivered to my son in Stettler, Alberta. When I filled out all the information on line the bold print said that there was free shipping, however, when I paid for my bill I was charged $12.95 for shipping. At the time I figured that Stettler was to far out for deliveries, so I paid. A few days later I received an email telling me that for Sears to deliver the tool cabinet there was an extra shipping bill to be paid of $82.90 for this $150 item. When asked if it could be shipped to Sears in nearby Red Deer I was told I still had to pay the $12.95. This was enough for me to cancel the whole deal. I was told it would take a few days to credit my [redacted] account. Today is May13, 2016 and I yet have to see the credit on my statement. The service is unbelievable, it is no wonder they are having serious problems conducting business.
I will never ever deal with Sears again.

[redacted] To finally fix my range nearly took 1.5 months to fix!!!!!!!!!! It took a week and half for them to come out and look at and than order parts. And when the day came to install those parts they call that morning to say "the service man will be unable to come today, the next appointment will be in a week" A WEEK!!!!!!!! Never mind I had to take time off of work for this too. In the end they did this kind of thing happened another 2 times!!! And in the end for all my troubles all they can do is a [redacted] gift card. Like I'll ever shop there again!!!!!!!!!!!!!!!! [redacted]

Purchased a refrigerator online to be picked up at St Catharines store on December 16th. Was charged full delivery to be refunded upon pick up.

Morning of December 16 I was ill with the flu and called to ask if they could keep the delivery fee and bring the refrigerator - was told yes and given another number to contact (after 20 minutes for this call to be picked up).

Called the number, after 30 minute wait time. Was told deliver would take place today, December 16th, by 1pm. Stayed put until 4pm. No delivery.

Called again, 20 minute wait. Was told delivery not possible, but refund if we wanted, or come get the fridge.

Monday, called to accept refund. Two different people have answered and put me on hold so far, total time on my phone is now 51 minutes.

I do not know how to resolve this, I want nothing to do with them after this experience but can not get a person to stay on the line and process the refund.

I placed an online order for 2 suitcases on Nov 27, 2016. I received an email confirmation of my order and nothing further. After 2 weeks I phoned the Customer Service # listed on the order. I was on hold for 15 minutes and was then told I had the wrong phone #. I was transferred and put on hold for another 15 minutes. When I gave the agent my Order #, he informed me that the items were no longer available and I wouldn't be receiving them at all. I told him they were "in stock" when I ordered them. He informed me that their inventory is only updated once every 24 hours. With today's technology, this is ludicrous - it should be instantaneous. I have still not received any email correspondence to inform me that my order has been cancelled. I also emailed customer care and have had no response. He told me that he would raise the matter with his manager - I have heard nothing. Sears Customer Service and online system are both severely lacking. I will not be shopping at Sears again.

ordered a [redacted] 5 in 1 combo games table on Nov.19/2016.Expected delivery date Dec.14/2016.Started calling to track merchandise Dec 12/2016.Spoke to reps every day for ten days.Different answer from every person I spoke to.Was told it was delivered to store 3 times.Never showed up.Went to store today and spoke to manager who then contacted sears.ca.Item was never processed but charged my credit card back in Nov.2016 which I paid in full.E-mailed sears to find my merchandise.They never replied.

We ordered a dishwasher at the end of November. I received an email stating that delivery would be within 3-7 days. On the 7th day I called to check on the order and was told that my order had been cancelled because they didn't have anymore of this product left. I asked if there was a substitution and was informed there was. Then I was given 3 options (all $200+ more than what we paid). I spoke with a supervisor and was told my order wasn't cancelled after all. I was told that he would look into a delivery date and get back to me (he never did). I called again to check on it and was told that they have been in stock again for almost a week (even though I was not informed). An order was put through and I was told it might authorize as the original price but I would not be charged full price as she would discount before that happens. I was given as couple delivery dates to choose from. I chose December 31st. I talking to a customer service rep on December 29th who informed me that our dishwasher was in the shipment facility and would arrive on the 31st as planned and that I would receive a call the night before giving me a time frame. The call never came through. I called again the morning of the 31st. I checked my bank statement and see that I have been charged full price (even though I was guaranteed I would not be). I called again the morning of the 31st to check on delivery. I was told that the reason I didn't receive a call was because the dishwasher hadn't made its way to the shipment facility yet so it would not be delivered on the 31st therefore there was no need to set up a delivery date (even though I was told it was already there two days prior). I was also told I would have to call back after the dishwasher was delivered to get a discount. So if it is not delivered before my visa is due I guess I will be expected to pay the interest rate as well. I was told the dishwasher would be delivered now on the 4th and that I would receive a call the night before. I have yet to receive a call. I am now back to work and am having to find someone to cone wait at my house just in case the dishwasher is delivered every time they guarantee me just to find out that it is not. I am getting tired of being guaranteed return calls and delivery dates and no one following through! I get the smell story time after time "it am so sorry but I can guarantee you....." Not to mention that every time I call I am tied up on the phone for at least an hour (and I have called at least 6 times over this dishwasher). Not an easy task with three little ones tying to get my attention.

And then there is the issue of my jacket. I purchased a jacket last November for a Christmas present. Before the winter season was over two snaps fell off (the jacket did not come with any replacements). I originally contacted Sears in October to see if I could order replacement snaps. I kept being told they are waiting for the buying department to reply. Email after email and phone call after phone call I was told this. I am not sure why it takes over two months to contact the buying team. I was asked by one rep if I have tried to take it to a seamstress. There would be no way a seamstress could match the snaps to the others on the jacket so it would look funny and I am pretty sure a $100 jacket should last more than 3 months! I was finally asked to send pictures of the jacket but I have no idea whether I am able to order snaps or not. Communication is lacking and the promise of return calls never happens! I am starting to become worried that I am just going to be out thousands on these items!

So I order a low end dishwasher using 150$ of sears points and a 50$ bonus code emailed to me and claims of free ship above 99$ and under 65 lbs ( dishwasher is 60lbs). Not only are *none* of these applied to the order even though store locator said I had a drop off point that handled major appliances, I dont get a confirmation email before my CC is charged for the full amount irrelevant of the info put in online.

This is as close to a scam as I can find online. Other retailers will warn you BEFORE putting in the order and charging your CC if something you are claiming doesnt apply. Now they say Ill get my money back in 10 days. Ive no idea as the demand for email confirmation for cancelling the order is still not forthcoming.

Today my daughter and I were in Sears in Nanaimo in the shoe department and the girl that was working in there was so rude to all her customers and would not help find anything as it was as if she didn't want to be there. I had a pair of boots in my hand and I put them down as I was not going to purchase them because of her rudeness and my daughter was looking for shoes and as I was there therer were several other ladies there that noticed the same thing so I will not shop there again. We went elsewhere and spent over $200 and had excellent service. at another shoe store.

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I finally got through after holding 24 minutes only to find that their returns department has 'misplaced' my return and I now have to wait even longer than the 3 weeks I've already waited while they conduct an investigation into my missing items.
Thankfully I have all my paperwork, so this attempt to 'lose' my return will not allow Sears to steal my funds.
I have to wonder how many people don't bother to watch their statement, and miss the fact they never bothered to process their return.

Sears Canada I am on hold again, with your [redacted], crackly music, and the constant interruptions telling me how important my business is to you when clearly it is not. If my business was important to you, somebody would have answered the phone already.

This is the third time I've had to call regarding this same issue - apparently, not only have you lost my return, but even with all the tracking and reference numbers I supplied you, you can't figure out what store I returned it to.

I get angrier by the minute and I am so tired of Sears wasting my time.

I have written to the suggested email, and yet here I sit on hold which turned out to be Another complete waste of time. How long are you guys going to give me the run-around before you process my refund. It's insane that I've had to wait three weeks for a refund that should have processed the instant I returned the merchandise.

Initial Business Response /* (1000, 12, 2015/10/16) */
Contact Name and Title: [redacted] Branch Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@dynamex.com
I called [redacted] L and reached his voice mail. I left a message, apologizing for our performance and requesting that he...

call me back at his convenience. I will be happy to refund his delivery charges based on the level of service and frustration he endured.

We ordered a mattress cover on line for approx $130. This was free delivery because it was over $99. We received the mattress cover approx 2 weeks after ordering it. This mattress cover was in a small box that weighed approx 1 lb. We received approx 4 telephone calls about receiving this mattress cover. We were told that we needed to be home from 8:30 to 6 on a Sat. This item could have been left at our front door. I signed my name twice and initialed once when I received this item. We order many items online with many other companies but I will tell you this will be the last time I order something with Sears on line. I think Sears will be out of the online business very soon unless they get with the times and start using UPS or some courier company to deliver smaller items.

I purchased a [redacted] sofa and a love seat from sears year and a half ago for approx $3000. The seats cushion gave in recently. After alot of back and forth sears agreed to replace them. As they did not have the same model I had to go in for a re selection. I decided to go for a different brand due to concerns with the quality. I had to end up paying $1000 more as sears refused to give a discount. They knew I didn't have a choice but to pay up or get something of not good quality again. Finally all done day of delivery Sears was to pickup the old sofa and love seat and bring in the new one. The driver that delivered the new sofa refused to pickup the old sofa as he was not advised, now I have to keep both the old and new sofa and love seat in my small condo for another 5 days for them to come pickup. I had spent almost $7000 at sears at that time for all my furniture and had nothing but a painful experience with sears and will not purchase with sears again.

At the beginning of November we bought a gas stove which was on sale. We were planning on a kitchen renovation so we bought and paid for the stove, plus extended warranty and told the CSR that we would call once we had confirmed the kitchen reno details. We called a week later to confirm that we had the trades lined up and would like the stove delivered on December 6 which they confirmed was okay. On December 3 we received a phone call to say that the stove was not available and would not be delivered until December 22. At this point our kitchen was pulled apart, trades were working and we would be without a stove for 16 days. We however were even more shocked when we were told that they could not even guarantee delivery for December 22 and would not know for sure until a couple of days prior to that. At that point I went on-line and realized that this is now the norm for Sears and that the extended warranty provided very poor service in the event the appliance malfunctioned. The next day I went to our local appliance store.. I was able to buy an equivalent stove for $100 cheaper, Extended Warranty for about $20 cheaper (service would be by local repair shop), delivery was $30 versus $79 for Sears and they would haul away our old appliance free of charge. They suggested I might like to extend a small tip to the delivery person if I chose. Best yet - I was told I could have it delivered in the morning if I ordered by 5:00 p.m. today. Sears are losing one customer at time but multiply that by thousands over the year and it is easy to see where this company is heading. they are closing more stores every year and it won't be long before the company ends up in receivership. I will be doing more shopping at my local store in the future.

I received a coupon on line for $50.00 to be used on any sale item from a list of departments, which included the furniture department as long as I ordered on line and the item was over $200.00. I tried to order a book shelf (which is a piece of furniture) for $269.99 and was told that the $50.00 coupon was not eligible on this item????? I have been a loyal customer of Sears for over 50 years and do not appreciated what just happened. This is misleading customers and I am very disappointed in Sears. I will buy my book shelf elsewhere.

We purchased an extended warranty for our dishwasher and paid $180., little over a year later it stopped working , due to a faulty pump . .....and two months later we are still waiting for it to be fixed , my husband and I have gone through the service department up to the supervisor and have called her multiple times and have left messages ...today we called the service department AGAIN and they JUST ordered the part yesterday !!! So by the time it gets here and the Service guy gets here it will probably take another few weeks GUARaNTEED ...because the first time around he never even contacted us for 3 weeks and still no contact !! We will never ever purchase an appliance there again ...considering when we purchased it the salesman SAId ...I quote ...oh ya they are out within 2 days !!!!! Extremely frustrating !!

Ever since WTS (what the Sears) has gone through a face lift, customer service has gone down considerably, especially catalogue orders! The change that was implemented seems so great that their own staff is having a hard time learning it.
It takes hours to wait in line for order pick up (if they can even find your stuff at all) , just really bad. The confusion bleeds into their email notifications and / or charges and refunds on items as well. If I decide to order anything online, I will definitely have it delivered to my home as opposed to picking it up in store, at least until they master the new system. For so long it was so easy and convenient to shop Sears online. Not any more!

The new system they've upgraded to is horrible. My first time using it, it took me over half an hour to get it to select the store to ship too. Than after I did and made payment, the price suddenly changed and was charged shipping. I did call in and was given a credit back, but only after I received the package. My second order on the new system was for 2 dresses I wanted for the holidays. The delivery was Dec 6th and I received confirmation. However on Dec 9th I decided to call in to find out where it was. I was informed it had not shipped and they were unsure as to why because there was stock, he offered to transfer me to someone higher but the call got dropped, so I decided to let it be and planned to get my order. Later that evening I checked my bank statement and noticed a reverse payment, which prompted me to call back in, and was informed the item was not in stock. Im irritated that for one the system is not updated to reflect stock (it was in the past) and two that I wasnt informed sooner. I should've been informed within 48 hrs that it was not in stock. Instead it's now a week later, and I had to call in to find out. I did ask to speak to Management to file a complaint but apparently someone was not available to speak with and I was told to call back. The staff is like night and day, literally. One was helpful and the other not so much. I checked back online and it says my order is processing, and when I check the items they state they're in stock. I'm confused. Regardless they've just lost a loyal customer as I don't trust shopping on their site anymore.