Dynamex

On November 21st I ordered three items online that said they were in stock I've received one item weeks later I've made four phone calls and have been told the same thing each time It's quite obvious they are reading from a script You get put on old while they call the warehouse you get put on hold a second time while they talk to a supervisor they tell you they will escalate it and you will hear back within hours and you never hear back I've also sent out two emailswhich states you will hear back within hours and you never hear back I will be sending another email today and making another phone call If I don't hear back, I will be making a formal complain to the Revdex.com rather than just this review

Per ** ***'s request, we will deactivate her profile at *** We reserve her right to reactivate at any time she may wish.As always, TheIWLA will remain available to ** *** should she need assistance in any related matter Again, I urge *** *** to embrace the opportunity for which she registered and accepted association and invite her to reach-out to me perosnally at such time as she sees fit. We wish ** *** well.Thank you

We ordered our washer, dryer, stove, freezer, dish washer, microwave, and refrigerator
in April for delivery June 30thAll of the appliances were delivered on June 30th as promisedThe fridge was damaged so we were told that they would deliver a new oneThe date was arranged and on the day of delivery we were called times throughout the day saying that they would be here in one hourNo one showed upWhen we called we were told they were trying to deliver to the wrong addressAnother delivery was scheduledThat day the driver showed up and said they could not unhook the waterWhen my wife said she would call me to see how to do it the driver said he did not have time to wait so he leftNew delivery date was scheduledThat day came and the fridge that was delivered was damagedNew delivery date set upThat day the drivers showed up and because it was raining they were afraid they would slip so they would not deliver itSet up another deliveryThat day came and the fridge had rust on itSet up a new delivery dateThat fridge showed up and it was damagedI spoke to the store manager and asked that they just replace the door that was damagedAfter some negotiation they agreed to replace the doorweeks went by with no contact from the store I called customer service and was told the door was on back orderSeveral weeks later received a call that the door was in and an appointment was set up to installInstallers came and installed the doorInstallers spent hours trying to get the water dispenser to stop leaking and could not get it to stopThey said they had to turn the water off and order another doorSears decided that they would have to replace the fridge so set up another delivery dateSears representative called to set up the delivery and actually asked if we had eight fridgesShe was told no that was the number of deliveriesShe set up a delivery date that day came and after waiting most of the day my wife called and asked where the delivery was and they said they tried to deliver the fridge but no-one was homeMy wife was home all day and told the representative thatthe rep sent her a picture of the front of the house that they delivered to and it was not our houseThe rep asked my wife to take a picture of the front of our house and send it to herOnce the rep was convinced that they had not been at our house she said she would schedule another deliveryThe delivery was set and the fridge that was delivered was damaged
I have lost count but it is around times that we have unloaded the fridge and waited for deliveryI have been in contact with the store manager many times only to be told that she would stay on it until it was resolvedI have not received one call from the store manager in all of that timeI have had it initiate every contactAfter asking many times for the contact information of a regional manager the store manager has refused to give it to meIt is now January over months since our original delivery date and we still do not have a fridge that is not damagedCan someone above the level of store manager please contact me

First let me say the washer and dryer work greatNot crazy about not being able to choose the load size myself but a very minor problemThe problem here is the customer service of SearsWe ordered on-line and we thought everything went fineThe website requested we phone Sears to indicate we have the existing washer and dryer we have to be removed at the time of delivery(at very minor fee)This is when things take a ugly turnWhen we phoned Sears we were told to phone the delivery company itself to arrange this and the Sears rep indicated they were in the middle of re-launching their website and apoligized for the mix-upWell this back and forth happened times for a total of hours of our time wastedMy wife was in tears caused by the frustrationSo I stepped in and got a hold of someone(so I thought more on that later) after hour of being on hold who then indicated and admitted that the website wasn't up to date and alot of what was on there did not apply to our purchase and indicated a higher price to deliver the new purchase and take away the old onesI then said if they were willing to ask for extra bucks at the risk of losing a $sale then proceedMagically "Karla" came back and said she was going out on a limb to waive all the fees and any further problems get a hold of herAfter weeks of waiting the day of delivery arrived and surprise only the washer arrivesAfter another hours of back and forth phone calls and surprise no one knows a person named "Karla" we finally get a hold of the local warehouse who helped us out greatly to get the dryer that day.The call centre is the worst customer service I have ran intoI will be forwarding this to the Revdex.com as well

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Their answer is disingenuous at bestThe emails originated from their domain and are hardly the spontaneous actions by rogue employeesThis organization is a known spammer and has not made any serious attempts to reform their practices.I want a positive guarantee that they will not email me, and that they will take concrete steps to reform their spamming.Only time will tell whether or not they have performed appropriately.Furthermore, appending self-promotional verbiage is hardly appropriateIt was sent purely for the purposes of getting their message out to anyone who might read the complaintI want Revdex.com to strike that portion of their response
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This business misleads customers with sales, especially not included in sales yet the price point is everywhereThe very small print of this is so small that no one ever sees itMost of the staff are untrained as to where products are and do not seem interested in helping customers on the floor/ if you can locate oneThe quality of products, over the last few years, is poor in quality

On September 21, 2014, I ordered shorts One item was missing and have contacted them times as to whereabouts of the missing item I was told by your Philippines call centre, it was on it's way After unsuccessful deliveries, have asked on more attempts for a credit....to this day no credit

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] I made several requests to cancel my membership and stop charging my cardshowever, they kept doing charging me for over half a yearI want my money back
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I placed an order on October 15th for five items (which was all charged to my credit card)Only received one itemCalled numerous times regarding four other items I had been charged for and was told two or three different delivery datesFinally, on November 14th when I called I was told my credit card cancelled the orderAfter speaking to my credit card company I was informed nothing had been cancelled on their endWas then told I cancelled it and it would be refunded (I did not cancel, hence I called back numerous times between order date and November 14th to confirm delivery date)Have been calling ever since the 14th of November to get my refund and no luck yetHave been told numerous times that it will be escalated to credit department and nothing resolvedFirst time ordering from sears and will be my lastWorst customer service experience yet

*** *** I tried to place an order online on Nov.20...when I tried to submit...it was going to charge me $for shipping....so I then called the help phone number...apparently the numbers for the Wish Book had been changed, they could not place the order So I called Sears in Duncan BC..told them my dilemma and she said" Come on in and we will look after you." So I went down and placed my order with them, they had to do it over the phone...couldnt match the prices online, but I was desperate to get this order off to my grandchildren in Alberta After she placed the order, I asked for a print out on what had been ordered and what I had been charged...Nope, she couldn't do that She verbally gave my credit card numbers to someone over the phone..I thought all was well, my order had been finally placed...it would be shipped to Alberta All was good...I thought!! Well, somewhere along the line, someone flagged my credit card as being fraudulent!! Now, you have to understand!! I ALWAYS pay my balance every month....I NEVER have had any credit problems...EVER And Sears had my entire order returned back to their warehouse in Calgary...so now I am trying to get the money back on my credit card As I had already paid for the entire order!! Received a partial refund ...but they still owe me $ I returned to the store in Duncan and asked for my money back, they said there is nothing they can do, its up to the people who do refunds When I explained what I had been through with Sears, and that no one would help me to get the money back, no one would helpShe said"Get in line" I am so frustrated, I cannot get any help locally, nationally or internationally...(all help calls go to the Philippines)...Its hard to believe that a large company like this can get away with such poor service and such a bad attitude to their loyal customers

I ordered on line a *** double sofa bed in December 5, 2014, This is a special order not stocked in store and I knew there would be a wait of about weeks I got a phone call from Sears to say that they would deliver the sofa bed on January 27, They phoned back the day before to say that they could not deliver that day I had already arranged a day off work to be home for the delivery They then phoned to say that they could deliver the sofa bed on January 29th I asked if they were sure this time and was told yes I arranged for second day off work to be home to receive the delivery On the morning of the promised deivery,they phoned and said it would not be delived that day I have made several calls to Customer Service to track my order I have been conflicting information such as my sofa has been shipped, my sofa is still at the Manufacturers, my sofa is I British Columbia Apparently all calls related to customer service ad order tracking are routed through to a call center in the Philippines and there is a language barrier, as the people I have dealt with there do not have enough of a grasp on the English language to be answering too many questions I can find no one to talk to at Sears Canada in Canada to help with my problem So I do no know where my sofa is or when it is coming I will never ever order anything from Sears again If the product is not in the store, I will look elsewhere for the product Sears has lost me as a customer after this fiasco

Worst experience I have ever had shopping online or in storeDo not buy from SearsPeriodI would rather pay extra never to deal with this company ever again Note to Sears if they read thisRead consumer reviews and fix them now or your doomed
For context my wife and I bought a vacuums (***) from their online storeWeeks later we received no confirmation of an order so we called in to find out order was cancelled because the online price was a mistake on their endAfter arguing with them they allowed us to order on the phone and get the original price but only allowed in store pickupWe then waited several weeks and finally received confirmation it was shipped to the store and a week later would be available for pickupTwo weeks go by and no call from the store, so we called times and the line never went throughOnline support couldn't tell if they received it or not so we drove to the store in Kitchener which was in very bad shapeWent to the pickup counter that had no staff at it and picked up the phoneA young man came out and tried to help and simply said we were there too early and it wasn't there yetWe got annoyed since it was a week after the notice we received indicated we could pick it up We asked to speak to a manager to which he told us he was the managerAnd didn't want to help us any furtherWe called the online store and asked for help to which they couldn't locate our order and got the store manager to call us to confirm they didn't have it
So here we are over a month later cancelling our order as we got ***Maybe not the end of the universe but it's just a joke *** ***

Thank you for the opportunity to respond to this matter once again.My intention was to make it clear there was no refund due at this time The first contact we had from *** *** was via e-mail on May **, - that is TEN MONTHS after she agreed to the terms of her program.Our expenses to service her account continue and she has not acknowledged that she entered in to a payment plan (now fulfilled) for her program IN a sign of good-faith, I will authorize the refund of two of the ten months charges ($x = $29.90) to settle this matter.Be further advised that ** *** continue to have all the benefits and privileges of membership Thank you

Thank you for the opportunity to respond to this matter for a third time:*** *** did eventually return my call and she and I discussed the matter and I assisted her in getting the the proper party regarding her claim I do not know th outcome of that mater at this time as it involves the third party who received her funds.If ** *** feels I can be of further asssitance, I am happy to do whatever I may be able to do.Thank you

April
I would just like to say
Every time I shop at Sears *** Mall Hamilton it is such a joy because your staff are not pointers but wonderful sales persons willing to really help the customer I am shopping more and more at Sears I am pleasantly surprised at the sales you have as I get more bang for my buck for quality products I was at Sears yesterday looking for swimwear and Rimi provided honest informed and excellent customer service I not only purchased one piece of your swim items but two I then went over to the shoe department and a young lady was managing the department on her own with class and so much patience and a smile on her faceThank you for such a pleasant shopping experience I will continue to shop at Sears because the staff you hire are excellent at customer service and I like the selection you offerA very satisfied customer Gail G

Thank you for the opportunity to address this matter once again.As *** *** states, she and I did have a phone conversation during which she offered to forward the e-amils she refers to; I thank her for oding so.There is a difference between stating to someone (as I did to *** ***) that I had not received her e-mails and her admission to an inference that equates to calling her a liar Our conversation was recorded and is available for review.That stated, during our conversation, *** *** acknowledged that she had been advised by her credit card company/bank that she had lost her dispute (I had responded to it on April 20, 206.) All of her e-mail were subsequent to that date.Should the Revdex.com require the details of her claims, I shall provide them thugh I chose not to do so at this time, nor in this place.TheIWLA strives tirelessly to provide valuable resources and services to those, like *** ***, who choose to participate We have - and continue - to do soThese services have done so much for so many individuals as well as to the community, both on local and global basis The energy that we expend is gladly given toward that end and much preferred.Thank you

We had our appliances ordered from Sears for our brand new homeSears Canada chose *** to deliver the appliancesAfter delivery the house was left dirty and messyThe guys had mud marks on the doors frames and walls at more than locationsSince the delivery guys were rude, I chose to speak to the Sears Store in Fort McmurrayThe store manager shocked me by saying that *** was not thier contractor and its ***'s responsibility to fix itWhen I called *** and left messages they did not respondI finally called Sears customer care and asked them to intervene but all they said is Sears Fort Mcmurray has to resolve the issue*** ***

I am hoping this message posted via the Revdex.com will elicit a response from Sears Canada
I've been a Sears customer since when I purchased all my home appliances from SearsAt that time, I also purchased extended warranties for all the appliancesThe extended warranty contract ("Service Contract") is executed directly with Sears CanadaOver the years, I have kept renewing the Service Contract and it continues to be valid as of this writing
On August 22, 2015, my refrigerator, which is covered by the Sears Service Contract, broke downFrom August to December, I have had several interactions with Sears trying to get the fridge repaired and working but they haven't been able to repair it
I received a call from the Sears Buyout department on November 17th offering me approximately $in refund as a method for Sears to walk away from the Service ContractWhen I inquired why clause ("No lemon coverage") of the Service Contract was not being invoked, he informed me that the repair work wasn't done times as per contract and hence that clause does not apply
It is interesting to note that Sears is avoiding the third repair job as an attempt to preempt the terms of clause ("No lemon coverage") of the Service ContractIn my opinion, that is a disingenuous step on their behalfThe Sears customer service supervisor who has been working with me decided that it was time for me to write to Sears management at the Yonge Street office in Toronto since she was unable to help me furtherI sent a registered letter with details of my issue to the Toronto office which was received by Sears on December 3,
To this day, I have had no response from Sears regarding my letter - they seem to have conveniently ignored itI cannot understate the HUGE inconvenience my family has been facing without a working fridge for the last months
I am hoping someone from Sears will look up this case and contact me with an explanation and a reasonable way to move forwardI am assuming Sears will be able to look my contact details up using my name and reach out to me directlyIf not, I expect Sears to reply to this message and provide me a number and the name of a person whom I can call regarding this problem
If I do not hear back from Sears in response to this message, I will be filing a formal complaint with the Revdex.com

I ordered a dryer on nov 18, from their website on clearance, they advised it would ship on Dec.7,and call the day beforeNo one called the day before and on December a rude delivery driver calls and asks if I have a service today and I advised him im expecting a dryer and he advised me call customer service, I asked why what happened, he yells call customer serviceI call customer service they dont know whats going on would call me back then I call them back and they advise that the warehouse never shipped it to the delivery driver and they have sent an email to the warehouse to find out what happened they would call me back hours , they never called back I called back and they advised they are still waiting for the warehouse , I got fed up and cancelled the order but asked them why dont they send me the replacement model (newer model) for the same price they advised can only give me a hundred dollars offSo they agreed to refund my old purchase and purchase another dryer , days later no refund yet So I called and asked wheres my refund the story changes to we are still waiting to hear from delivery service to find out what happened with your order I told them cancel all my orders and send my refund and dont charge for the new dryer , then they advised cant confirm cancelling the new dryer it may have shipped to the delivery service , I advised I never got any shipping email , this is crazy They also advised me they have a whole bunch of new systems that they are not used to yetThats not my problem , they still havent refunded me nor given me any reassurance my orders are cancelled I contacted my credit card company and disputed the charge , they told me not to worry , they cant charge me for something they never delivered to me Make it clear Sears if your reading this , do not deliver anything to me , im going to *** or *** to get my dryer , im sure they will do much better than youIm done with sears , no more, I was a long time repeating customer of sears What is going on this company? They only have themselves to blame if they fail

On Nov 28th I ordered some items for Christmas - they arrived in a week and I was happy with most of the purchases I sent back items immediately because of size and colour using the printed off address supplied to me by searsOn Dec 20th I still had not received a credit on my mastercard or an email that they received the items and so I sent an email to customercare.sears.ca that I found on the website - it states that I should receive a response within hoursto this day, JAN 3, I still have not received an email or phone call or credit or response that the items have been returned I have emailed times and spoke to a customer service rep I was told to wait and I would get a call within hrshahanothing I started including an extra email address to "home @ sears" thinking maybe I would receive a response from a different deptNope Not only is a month plenty of time to sort through the many returns sears probably gets, but also enough time to at least acknowledge an e-mails and a phone callThe customer service rep I spoke to sounded overwhelmed an couldn't even answer the questions I was askingI was never rude and in fact told him it was not his fault but the returns depthe referred my problem to his supervisor and I was told the I would hear back within the That was Dec 27th