Dynamex

On Nov 28th I ordered some items for Christmas - they arrived in a week and I was happy with most of the purchases I sent back items immediately because of size and colour using the printed off address supplied to me by searsOn Dec 20th I still had not received a credit on my mastercard or an email that they received the items and so I sent an email to customercare.sears.ca that I found on the website - it states that I should receive a response within hoursto this day, JAN 3, I still have not received an email or phone call or credit or response that the items have been returned I have emailed times and spoke to a customer service rep I was told to wait and I would get a call within hrshahanothing I started including an extra email address to "home @ sears" thinking maybe I would receive a response from a different deptNope Not only is a month plenty of time to sort through the many returns sears probably gets, but also enough time to at least acknowledge an e-mails and a phone callThe customer service rep I spoke to sounded overwhelmed an couldn't even answer the questions I was askingI was never rude and in fact told him it was not his fault but the returns depthe referred my problem to his supervisor and I was told the I would hear back within the That was Dec 27th

I am in desperate need of help, I just had the worst customer service issue in the my entire life with SEARSI ordered a *** bed and organizer for my year nephew on February 20th order # *** the order was supposed to be shipped on March 4th, My nephew waited all day for his bed (this was his birthday gift ) sadly it never arrived, When my mother called SEARS they told her the order had been cancelled due to the credit card info did not match the billing address (I had already specified that on the order) What is really disappointing is that SEARS NEVER advised me that the order had been cancelled!!!! Ever since that day my mother and I have called back at least twice a day trying to figure out what the issue was, we never received the same answer twice! One person told me I would need to place a new order (which I did) that they would charge me the regular price instead of the on sale price which I had originally paid but that they would credit me upon receipt of the product, apparently we were supposed to receive the shipment on the 12th of March and I was supposed to receive an email confirmation from SEARS the next day but never didMy mother called back the following day only to be told that there was no order placed!!! Can you believe this??? I can go on and on about the bull crap we have heard over the past week and how the stories conflict but it would take too much of my energyI would love to grab hold of the recorded calls my mother and I have made over the past weeks (over calls) so you can see that this is the worst customer service in the history of online purchases! We have been lied to and mislead, they even gave my mother a confirmation # for another shipment they said they scheduled but once again it never arrived!!!! I have contacted my credit card company and all my info adds up so what is the issue? SEARS has put my mother and Nephew through *** and all they say is sorry, oh they also offered me a 15$ discount lol! I am disgusted and sad that my Nephew had to go through this! This was my first purchase with SEARS on line and it will be my last but I want justice! Even if I have to pay more money than the amount I ordered it will be worth it for me and I want everyone to know what kind of a company they are! Today I spoke to Cristine, she wanted me to place ANOTHER order and charge me regular price!!! I told her to forget it! I mean how many orders do I need to place? Are these people for real? I am sorry if I come off aggressive but I am tired and frustrated
Sincerly, Jessica

I placed an order online Jan for pairs of boots - first the stock online isn't what they actually have - they will send substitute itemsThen when I called to cancel that item I was told it was too late but just reject the item when it arrivedI just looked today to see when my stuff will arrive and they cancelled my entire order not phone call or email to let me know - now the product I wanted is no longer available and I have been on hold for over minutes - I WILL NEVER EVER SHOP from here again ***

Thank you for the opportunity to repsond to this matter.*** *** submitted a registration form to TheIWLA prior to July **, 2015, n which she provided her telephone contact information We were able to reach her to follow up; this was certiainlyl not a cold call.Yes, *** ***
participated in a recorded telephone interview after which she was given the opportunity to become an active member and to chose the program she preferred.TheIWLA has never had a membership program at the cost of anything close to $1,500! As *** *** states...this was years ago an it is understandable that the details are not fresh in her mind!! The program *** *** was offered that includes a beautiful commemorative plaque as a gift was just under $at that time.*** *** suggests a reduction of cost without differences in programs Indeed, there are other options - *** *** selected an affordable program for herself, but that program does not give her the same benefits and privileges of a program of a higher cost.*** *** states that months after becoming a member her contact information changed *** *** never notified us f these changes, nor did she take the initiative to edit her own information We have continued to mail to *** ***'s e-mail on file: *** *** - the only option she provided We have mailed *** *** voa Constant Contact and their reports do not indicated that mail BOUNCED That suggests it is still a viable e-mail address, thugh their repors also indicate the mail has not been opened. *** *** properly states that we are not accredited by the Revdex.com Copied, below, is information from the Revdex.com site on that matter:Revdex.com accreditation does not mean that the business’s products or services have been evaluated or endorsed by Revdex.com, or that Revdex.com has made a determination as to the business’ product quality or competency in performing services.Businesses are under no obligation to seek Revdex.com accreditation, and some businesses are not accredited because they have not sought Revdex.com accreditation *** *** states that a receipt reflects "charitable contribution" I am not able to comment on that; that has no connection to us If *** *** would like to provide that information, I would be happy to receive it at *** and I thank her in advance. TheIWLA works with thousands of women on a regular basis.l Like most busy work places, we do have an answering machine, which *** *** has been able to reach, as she states She has never left a message Certainly, had she left a message she would have spoken with a live person! I am happy to invite *** *** to contact me directly at ###-###-#### She should leave message if I am not available.As to *** *** request for refund ($x = $118): When *** *** became a member, she was advised of an annual $admin fee that supports the global communication system that delivers members announcement, invitation, notifications of event, etc The fee is charged on anniversary date of the membership for services already delivered There is, therefore, no credit due To cancel annual admin going forward, *** *** should e-mail me at *** We can also update her contact information for her, but if she prefers to be REMOVED, she should indicate that. As always, we appreciate the value of the Revdex.com and the opportunity to provide clarity on *** ***'s complaint Thank you.

Bought a washer/dryer combo from dear on July 29th Stopped working weeks ago mid cycle Called my warranty number immediately and to my surprise they weren't open even though the website and all my documentation states call any day, any time 24/Finally get someone first thing Monday morning *** who tells me it's going to be hours to have someone return my call because it's still under the manufacturers warranty Called Thursday (because I hadn't heard anything) and come to find out that my request hadn't gone any further and that it would be another hoursI've called a dozen different countries in relation to customer service calls because that is where they are now a routed and never get a person that understands or can speak English I called *** because apparently they made my *** washer After about calls I finally reached someone that could understand what I was saying and begged for a number of a repair place to have someone come look at my washer as it still has clothes in it and the door was locked
Someone looked at my washer Friday and told me the main board was gone and they had no parts Apparently the part I need is on back order and I have still not heard from anyoneI am a family of with boys that play organized sports every day of the week And I am still paying on this machine that has been out of commission for weeks

*** on Dec 20th I purchased two sweaters, a pair of leather gloves, one pair of socks, a white tee-shirt and a sweatshirt for my husband He wore the socks once and they are full of holes, the zipper on one sweater broke on the first wearThe leather gloves already have a rip in them and all this in one week of purchase! He has yet to try the other two items not yet worn You should be ashamed Sears for your poor quality and high prices Never shopping at Sears again!!! Bye bye Sears

I ordered an Elliptical on December and picked December 21st as a delivery dateI called today to check the status of the orderCustomer service rep told me that it has been scheduled for December 28thWhy this big company have this fancy website that cannot keep upVery disappointmentI am not even sure it will be delivered on December 28th

***
Going on weeks leading up to Christmas for an issue that has been brought to their attention on November 5thI have contacted customer service multiple timesSpoke to Supervisors at the Montreal office, Sent email after email to the customer care dept (Have not got reply) And just sent and email to the head officeI am on my 2nd technician with no solutionI have a Kenmore elite washer and dry set with the extended warranty I purchased in and have spent hours doing my laundry at a laundry matThank sears for this so called customer service and customer satisfaction guaranteeIt seems no one wants to take responsibility for the issue and likes to play tag and pass you from dept to dept when you finally get through to someoneMy washing machine shakes, Bangs, Skips time and adds time, Get extremely hot and Fried a control board and now pops my breaker and seems to me to be a fire hazard but I was told multiple times "We cant fix it till its broken"????!!?!!?!? So now it sits empty and unplugged until who know when Has anyone else received service like this?

I placed order for dishwasher on the phone from Sears CanadaNext day I received email showing my order cancelledI called sears Canada again and a guy checked my order and confirmed everything is ok and he sent anorher email showing this confirmationI was supposed to receive a call days before delivery to inform me about the delivery window timeframeI have not received that call so I called for following upSadly the Sears representative said your order is cancelled because your credit card address was not matched with delivery address so sears cancelled this order I was so sad and complain her about poor communication and management because 1) how you charged me first and I see on statement card, then you cancelled without letting me know(even I have not received call or email) as I arrange a delivey date also arrange with technician to install dishwasher2) why the second guy told me everything is ok and sent me second confirmation Email3) how you deal with customer which resident address is different from delivery addressYou will cancel all theses orders?
I also talked to manager he apologized about not contacting me, promise to refund money to my credit card and offer $gift cardI am sure he did not understand how I was in deep mess on that day, I am so unsaticfied about Sears Canada customer service and never refer Sears Canada order on the phone or website

Revdex.com:At this time, my complaint, ID *** regarding The International Women's Leadership Association has been
ResolvedMy credit card company refunded my money after my written complaint was receivedI have not heard from the IWLA.Sincerely,*** ***

Purchased a *** stacked unit, years agoThe delivery guys dropped it off in my apartment and WOULD NOT install it as they "didn't have enough time"They had one more delivery after mine and they didn't have the timeThe machine sat in my living room through Christmas until I asked a contractor friend to hook it up and install itSo that was my first experience with Sears and their "customer service" years before
Towards the end of the original yr warranty I had a repair performed on this dual washer/dryer stack this January Tech urged me to renew the warranty, I hesitated, but he said it was a great unit and totally worth renewing the warrantySo I didPaid $300, the tech left, the machine worked week and then stopped running altogether
Whatever you do, do not under any circumstance let the Sears company convince you to spend a cent on their warranty package - it is not worth the troubleSave yourself $and just buy a new unit from another company that has a top notch warranty and customer service with good reviews onlineHad I read the reviews online of their warranty agreement issues, I would never have signed up
At this point I have a unit that has not worked since January I have an $paper weight in my living roomSears techs did not show up on different occasions, after I had taken time away from work to wait for them to show up, and I've been hung up on more times than I can count
It doesn't matter if they give you a "supervisor" or a "manager" or a "rep", they will not phone back, they will not resolve anythingLast night I was promised by different reps that "for sure" the tech will show up at the scheduled time between and 8pmOf course they never did, and I phoned back this morning, only to be hung up on twice when I asked to speak with a manager or supervisor on duty
This is Sears folksThis is the Sears experienceI asked for a refund on the warranty, since they wont replace my lemon washer/dryer(its a lemon, months , different technicians, they haven't fixed it, it has to be a lemon) - they will not refund the warranty amount either
When I asked if they would take the broken machine from my apartment the customer service rep also declined said that they cannot do that until they determine the machine will not work
I am just waiting by patiently hoping that maybe one of these days their service techs will actually show up and fix the machine in the meantime
I wanted to make sure this is online, that people can read this, and that no one else goes through this experienceIt is not worth the trouble

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I only hung up because Beth became escalated after I mentioned the one star rating the IWLA has on [redacted] and after multiple times Beth stated that there was no refund option available. Had she approached the matter in a more understanding way we would not be at this point today. I will stand firm and request that this correspondence end and a refund be processed. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for the opportunity to address this matter:[redacted] became a member of TheIWLA and later canceled; her membership has been refunded and she has been REMOVED form our files.Thank you.

I believe this is my fourth response on this matter.[redacted] seems to be issuing an ultimatum;  persistence cannot change the facts.Had [redacted] not hung-up on me after stating she would seek to defame us, perhaps we would have been able to conclude this matter more timely.Thank you

Thank you for the opportunity to provide this information...[redacted] became a member of The International Women's Leadership Association (TheIWLA) on March **, 2016.  Among the benefits and privileges represented to [redacted] and timely dleivered:           ...

 [redacted] has been published on our site at [redacted] since that time.              [redacted] has access to every other member of TheIWLA             [redacted] has on-demand access to our Resource Center and is invited to contribute to it.             [redacted] has been featured on our [redacted] page             [redacted] receives daily news alerts             [redacted] has received 1-2 e-mails/week informing her of the weekly topics and expert speakers for 2 Tele-classes - which are provided to her at no cost.On April **, 2016, [redacted] shared a second conversation with a Representative and offered her the opportunity to participate at higher levels.  During that conversation, reference to 700,000 members was made  (That was not made in reference to membership of TheIWLA.)Our Customer Support Team made 6 attempts to contact [redacted] up until May *, 2016.  There were no responses until June **, 2016 when [redacted] called them At that time, [redacted] accepted a goodwill $200 credit toward her original membership and that credit was processed on June **, 2016.  Further, she received a complimentary Press Release valued at $589 PLUS complimentary internal and external distribution.  That Press Release is available at:[redacted]In summary, [redacted] has received a credit and complimentary services nearing what she paid for her original membership.We are happy to provide as much courtesy as possible to members and sincerely feel [redacted] has been well compensated for what appears to be combining information from two separate and distinct conversations representing 2 separate opportunities..We are also very pleased to see that [redacted] is actively engaging in her membership and has logged-in 6 times between April *, 2016 and July **, 2016.Again, thank you for the opportunity to provide this information.

Thank you for the opportunity to respond to this matter;  I respectfully reply, as follows:[redacted]  states she became a member of TheIWLA at a local event in Wilmington, NC; we have never had an event in that local.  In fact, [redacted] became a member after having...

registered and providing her contact information.  She was contacted by the woman to whom her file had been assigned.  At that time and during a recorded telephone conversation, [redacted] chose to become a member and did so with a payment plan option; thus the ten monthly payments0 f $19.95 - which were completed in May, 2016.  This all took place on July *, 2015 - which is after the dates she claims the problem occurred and after she claims to have spoken to us to cancel.As our name clearly states, we are an international organization, not a local one.A thorough search of our e-mail system indicates she never contacted us by e-mail, which she would have been instructed to do had she spoken with someone at the Concierge - which is the number she represents she called.A thorough search of our phone records (both inbound and outbound to [redacted]'s number) indicates a call with a duration of 12;35 came in on May **, 2016.  That is when she spoke with Tara S[redacted], as she stated, and at that tine, [redacted] canceled [redacted]'s annual administrative fee of $59; her 10 monthly payments had been paid in full, and [redacted] kept [redacted]'s program as is.[redacted] further states that she did not receive any benefits.  She has been published on our site ([redacted]) since July *, 2015, was given a username and password to access other members as well as The Resource Center and has received more than 100 notifications from us for tele-classes, webinars and assorted opportunities for her to participate in.  All of these benefits and privileges of membership remain hers and I invite her to contact me directly if I can assist her in implementing them.We look forward to continuing to service [redacted]'s membership and stand ready to do so.  Thank you.

[redacted] became a member of The International Women's Leadership Association (TheIWLA) on October **, 2015.  At that time - and on a recorded telephpne call - [redacted] was properly advised by her Account Advisor of the annual administrative fee of $59.  This as also sent to her...

inwriting as part of her Welcome Package along with additional assorted information.Ms. Sultaa was advised that the annual fee of $59 helps to support the global communication system that delivered her approx 125 e-mails in her first year of membership ad for which we incur an expense every tie we e-mail to her.  This fee was for services already delivered!Also stated in her Welcome Package is that s Sultana has the right to discontinue receiving such notifications from us.  We shall consider this complaint as said notification.  Please be advised that all future annual administrative fees have been waived.[redacted] has stated that she sent e-mail(s) to our office.  A search of [redacted]'s e-mail accounts shows "NO MATCH",therefore no e-mails received from her.As a courtesy,we have refunded the $59 fee and wish she had called the phone number provided for an easier and ore fair handling of this matter.Thank you for the opportunity to provide this information.

Recently I purchased a coat online and had to return it due to a sizing issue. I attempted to return the item to the local Sears depot only to be advised that I couldn't return the coat that day because no one working had the ability to operate the new system and I would have to return on the Monday. When I returned on the Monday, I was given a print out that only contained the depots address, the warehouse address(which by the way is the Belleville warehouse that I mention below) and a reference number. No where on this print out did it have my name or a dollar value that I should be refunded for. So basically I hand over a $150.00 product and I only have a reference number to prove I returned that product! I asked the clerk if she needed my credit card and she replied "no they will refund automatically". Today I checked my account and realized I had not received a credit yet. I telephoned customer service to find out why a week later I still had not received my refund. I was on hold for approximately 50 minutes. This is no exaggeration. Once answered I explained that as above noted that I wanted to know why my refund had not been processed yet. I was advised that I had to wait 4 weeks. She explained to me that I wouldn't get a refund until my coat reached the warehouse and that would take 4 weeks. I advised her that was unacceptable. I explained to her that if I didn't pay my bill in 4 weeks I would be charged interest. I asked where the warehouse was located and I was advised it was located in Calgary. I live in eastern Ontario and there is a Sears warehouse in Belleville, Ontario which is a 20 minute drive from where I live. I asked to speak with a supervisor or manager. I was told he/she was engaged on the telephone. I then insisted she provide me with a Corporate telephone number. She stated she did not have a contact number to provide me with. I then advised her I would wait to speak with a Manager. She placed me on hold once again. She then returned to say she would refund my credit card and this was an exception and would not be able to do this again, however it will take 7 business days! I have already waited 7 days. I can not believe that Sears has held my $150.28 hostage for a quoted 2 weeks or more but without my insistence could have and still may be up to 5 weeks. How is this even legal. This is unacceptable. That is my $150.28 not sears to collect interest off by holding it hostage. I have spend over 3 hours, (one hour on hold) and approximately 40 minutes searching for a method of communication to someone in Sears corporate office and now another 40 minutes or more composing this letter. There is no where I could find on the Sear website to email a complaint. I did manage to leave a voice message at the corporate office but will have to wait for business hours tomorrow to see if I receive a return call. I can not believe this new system that has been established at the Sears depot, nor to I understand the explanation that it takes up to 4 weeks for a product to be returned to a warehouse in order to get a refund? I also can not understand a company who has been struggling to improve it's image with consumers to expect them to sit on hold for almost an hour, to receive the worst customer service ever. I can seriously report that if I do not receive satisfaction from this experience, I will never return as a customer to Sears. Trust me I can shop elsewhere for any product they supply. Oh and by the way... I will not be purchasing online with Sears and that's a promise. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The organization did not provide what was promised, full stop. No plaque, no return phone calls (claims of attempts to contact me are simply untrue- I have received no phone messages or emails and I have no reason to lie about this), no link to a press release except in the Revdex.com response. There is clearly a good reason this business has a below-A rating on Revdex.com along with very poor word of mouth on social media. I want my name removed from any association with this business and to be removed from any further contact with it. IWLA is clearly not going to do the right thing here. I will consider it an expensive lesson learned and I will be sure to pass this experience along to the many women I know.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]