Dynamex

At the beginning of November we bought a gas stove which was on sale We were planning on a kitchen renovation so we bought and paid for the stove, plus extended warranty and told the CSR that we would call once we had confirmed the kitchen reno details We called a week later to confirm that we had the trades lined up and would like the stove delivered on December which they confirmed was okay On December we received a phone call to say that the stove was not available and would not be delivered until December At this point our kitchen was pulled apart, trades were working and we would be without a stove for days We however were even more shocked when we were told that they could not even guarantee delivery for December and would not know for sure until a couple of days prior to that At that point I went on-line and realized that this is now the norm for Sears and that the extended warranty provided very poor service in the event the appliance malfunctioned The next day I went to our local appliance store I was able to buy an equivalent stove for $cheaper, Extended Warranty for about $cheaper (service would be by local repair shop), delivery was $versus $for Sears and they would haul away our old appliance free of charge They suggested I might like to extend a small tip to the delivery person if I chose Best yet - I was told I could have it delivered in the morning if I ordered by 5:p.mtoday Sears are losing one customer at time but multiply that by thousands over the year and it is easy to see where this company is heading they are closing more stores every year and it won't be long before the company ends up in receivership I will be doing more shopping at my local store in the future

Final Consumer Response / [redacted] (2000, 6, 2015/11/18) */ This problem was resolved when the company finally picked up the item in question on Wednesday Nov at 11:30pm Thank you

[redacted] The first thing they need to do if fix their phones so when you press for english you don't get someone that talks like they have a mouth full of marblesYou need to get a few lessons from [redacted] .ca [redacted] understands customers and wants to keep themAnother thing they understand is KISS (keep it simple stupid) Sears this Family is totally done with you, hello [redacted] .CA

The new system they've upgraded to is horribleMy first time using it, it took me over half an hour to get it to select the store to ship tooThan after I did and made payment, the price suddenly changed and was charged shipping I did call in and was given a credit back, but only after I received the packageMy second order on the new system was for dresses I wanted for the holidaysThe delivery was Dec 6th and I received confirmationHowever on Dec 9th I decided to call in to find out where it wasI was informed it had not shipped and they were unsure as to why because there was stock, he offered to transfer me to someone higher but the call got dropped, so I decided to let it be and planned to get my orderLater that evening I checked my bank statement and noticed a reverse payment, which prompted me to call back in, and was informed the item was not in stockIm irritated that for one the system is not updated to reflect stock (it was in the past) and two that I wasnt informed soonerI should've been informed within hrs that it was not in stockInstead it's now a week later, and I had to call in to find outI did ask to speak to Management to file a complaint but apparently someone was not available to speak with and I was told to call backThe staff is like night and day, literallyOne was helpful and the other not so muchI checked back online and it says my order is processing, and when I check the items they state they're in stockI'm confusedRegardless they've just lost a loyal customer as I don't trust shopping on their site anymore

I ordered two freezersOne was damaged and therefore not deliveredI have called many times; consuming hours of my time, put on hold always for long periods of time and transferred to another operator and having to repeat the same story going nowhereEvery time I call I get another explanation and the whole experience makes me feel like a hostageNearly 700$ of my money is being withheld by sears for an item I have not received despite (after many frustrating phone calls getting me to the point of hysteria) having cancelled my order So after nearly two months not only do I not have the freezer but I have yet to talk to someone who will process a refund.when I demand to speak to a supervisor I'm put on hold and eventually the call drops Corporate names for the business have no assigned phone numbers so you keep getting stuck talking to the call Centre My next step is to call [redacted] and ask if they can retract the chargeUnbelievableSo very unprofessional and amazing that this can still happen [redacted] UnrealThey should be ashamed of themselves.I will never purchase or go into a sears again [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Before Christmas I purchased two dresses from Sears catalogue Both dresses arrived - wrong sizes I re-ordered and two more came, one of which I kept On Dec 21/I returned three dresses at the local Saint John NB store and was told a credit would appear on my VISA in a week to ten days Three weeks later, Jan 11/17, I called to inquire where my credit was and was told that under the new system they have to wait until the three dresses are shipped to their Ontario warehouse before my credit is processed and this takes six weeks So now Sears has my money for three months along with my having to pay my VISA bill to avoid service charges

TL;DR : Ordered a couch, was delayed twice for delivery, took a month to finally get it Sectional came in different colours, one piece beige, one piece brownContinue if you want to read the long full version, warning there are some obscene language to be readDon't order online or at all from Sears!!! Sept around midnight So were to startI believe that you should take everything with a grain of salt Yes you often hear more bad than good when it comes to companiesI wanted to believe that Sears was still the gem that was once my mothers go to store, after all they've been around so long they must have the business figured outBoy was I wrong, [redacted] So let's talk about what my situation isI ordered a couch on the 1st of September (along with a TV stand), upon check out, my delivery date was stated to be the 16th of SeptThis was perfect, I was ecstatic since this was a day after my closing date on my Condo, so the elevator was booked for that day and I was on the road to a smooth moveI wouldn't have ordered it in the first place if it wasn't that date since I could find a couch at a local shop and have it shipped for that dayI received the email confirmation minutes after finalizing my orderThe delivery date was marked for Sept 23rdI don't understand how the order went from a delivery date from the 16th to the 23rd in minutesI called the toll free number and was answered by an offshore operator (it was am in the morning)The operator failed to have any information, since they only have general information for inquiries, and told me to call back between operating hours (8am to PM I believe)Next day, the operator tells me that the couch is back orderedHow the website doesn't tell you this information before ordering is a mystery, [redacted] Now I have to book the elevator for the 23rd I don't know what time it would come in, so I had to tell the front desk at my Condo to book me a slot for an unspecified time for that dayI don't want to be that [redacted] that books the whole day, just so I can get pieces of furniture sent Sept The 21st comes and I receive an automated callThey give you a 7am - 6pm window to wait for the deliveryThis might be standard for most places so beware if you live in a Condo and have to book specific time slots for the elevator for move in/outSo that still doesn't help me but I recall the second operator telling me that the automated call will give me a tighter window hours before the delivery dayThe next day comes and the automated call says that the delievery will be there from 9am-1pmLuckily the elevator was free until pm, so it should be good to goA little before pm I get the call from the delivery guys and they're here to drop of my stuffThe problem is, only one piece was to be delivered, my TV standThe delivery guys know nothing about delivering a couch, and how should they since they're an outsourced company with no real affiliation other than deliveries There was no email or phone notification saying that my couch was delayed either My third call was pretty irrate to the toll free number, and I sincerely feel bad toward the operator that answered my callAnyway, she says how much she's sorry and that she understands how it must feel, [redacted] I was told this time, that the order was to come on the 30th of SeptSo I went to the front desk to book a time, which was 10am - pm since they need a hour windowI called my 4th time to specify the time with the operator but was told that it would cost me an additional charge to have a hour window for my deliveryOh boy did this set me offAfter a short conversation about how mad I was with the whole ordeal, she put me on hold to speak with a manager about getting this window secured without charge Sept The delivery finally cameThe move was smooth mainly because the delivery men know what they were doing (not like the rest of this [redacted] show)I unpacked the couch and lo and behold one piece of the sectional was beige and the other was light brownLike [redacted] coloured shades different, totally noticeable At this point, I'm done with it all, I'm gonna deal with it

Sears has yet to fully refund me for an order I cancelled almost three months ago!! I was promised a full refund for an order I never received but was charged for, yet I am still waiting for a good portion of the money I spent They apologized for the glitch in the online system that caused my credit card to be charged even when my order never actually went through I really want to warn people that this could happen to them - do not order online from Sears if you want to be assured your money won't be held by them for months in case you need to cancel your order (due to never receiving the products, no product available, or other reason) They made $ in interest off my money and caused me hours of frustration on phone calls, botch ups in the refunding (the initial refund was a minute fraction - thank goodness I checked my bank statement!) etc:(

[redacted] I placed an online order on Nov( [redacted] ) and requested it be delivered to my local pickup location, [redacted] at [redacted] Rd in Victoria My order totalled $so I was eligible for home delivery but opted to pick it upFast forward to Novwhen I decided to call customer service and check on the status on my order The only email I had received prior to this was that it had been shipped After plus minutes of annoying advertising, prompts and background music I finally got a real human who called herself Lisa She informed me that my pick up location was no longer taking shipments and my order had been delivered to my Sears store downtown She also said there was a glich in the system and that is why I was never informed that my parcel actually arrived on Nov She said they normally hold it for 7-business days to which I asked if it is even there anymore? Lisa put me on hold (again) and made multiple attempts to call the store, to no availNow I have been on the phone for almost one hour She promised to email me by the end of the night to update me on the status I probably don't need to tell you that this didn't happen When I tried to call the store myself, I had to endure more telephone prompts only to get a message that all employees are busy with customers and I would have to try my call again later ARE YOU KIDDING ME!!!!!!! I tried a few times and was never connected to a human So, I still don't know where my order is and there is no credit on my credit card to reflect its return Big corporations such as Sears are automating yourselves right out of the very customers you are attempting to streamline [redacted] I have not heard back

I purchased a dining room collection from the sears.ca websiteI went to the store to see it in person prior to the store pickup dateThe picture online did not resemble the real productI asked the associate at the store to cancel my order, which he refused and asked me to contact the online representativesDuring my call with a representative I was continuously asked questions on why I dont want to accept my order even though I haven't received the productWhen I declined to accept the product I was then transferred through or other representatives before they concluded that there was nothing that they could do for meThe last representative asked me to call the store on the delivery date and ask them to refuse the product which will trigger an automatic refundI called on the date of the delivery and got a "run around" by the sales clerk before he finally agreed to pull up my accountHe then insisted that I come into the location to get my refund for the product I purchased through their website

I have ordered a sofa and ReclinersWhen I ordered it delivery was set for December I contacted Sears the day before and was assured several times that delivery was confirmed and I needed to be available for deliveryI waited all day and the furniture never showedWhen I called back there was never a delivery set because my area doesn't have home delivery! Called several times, emailed, sent message on [redacted] no one has contacted me from Sears! When I called today they told me my order is missing and they have no idea where it went

Purchase a snow blower on line, in order to makes thing more efficient, They took the money from the credit card within seconds of the translation. We were promise the product on the 17 of December and then again on the 23, by a supervisor, only to be fooled again and promised on the 03 of Jan 2017, when called Sears, requesting if we could go and pick-it-up at one of the Sears stores, we were told NO we just have to wait for it. Then I asked if he can give me something with the same value, or higher and pick it up, that still was not acceptable., a manager of a place hanging up the phone on you...Called several times and no matter where you call even as shown in Canada, example (XXX) XXX-XXXX headquarters of Canada Inc. XXX-XXX [redacted] St. Toronto, On [redacted] is actually in the Philipes now were close to Toronto.

Purchased [redacted] reclining sofa November Within years the cable releasing the reclining part had broken, on BOTH sidesTold by Sears we would have to deal with repair shop 100km awayThey were not helpful, and wanted us to send both broken cables to them, so they could match them, and charge us for them....we would have to do the actual repair ourselvesWe are seniors, and not able to do thisNow, a year and months later, the seat springs on both sides of the sofa have let go, making it totally uncomfortable without additional cushions being usedThis $(reg price) unit is less than years old, and we are unable to replace it financiallyFeeling extremely let down by Sears

I placed an online order for suitcases on Nov 27, I received an email confirmation of my order and nothing furtherAfter weeks I phoned the Customer Service # listed on the orderI was on hold for minutes and was then told I had the wrong phone #I was transferred and put on hold for another minutesWhen I gave the agent my Order #, he informed me that the items were no longer available and I wouldn't be receiving them at allI told him they were "in stock" when I ordered themHe informed me that their inventory is only updated once every hoursWith today's technology, this is ludicrous - it should be instantaneousI have still not received any email correspondence to inform me that my order has been cancelledI also emailed customer care and have had no responseHe told me that he would raise the matter with his manager - I have heard nothingSears Customer Service and online system are both severely lackingI will not be shopping at Sears again

Ever since WTS (what the Sears) has gone through a face lift, customer service has gone down considerably, especially catalogue orders! The change that was implemented seems so great that their own staff is having a hard time learning it It takes hours to wait in line for order pick up (if they can even find your stuff at all) , just really badThe confusion bleeds into their email notifications and / or charges and refunds on items as wellIf I decide to order anything online, I will definitely have it delivered to my home as opposed to picking it up in store, at least until they master the new systemFor so long it was so easy and convenient to shop Sears onlineNot any more!

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Dear BBB,I have spoken with Ms Beth J [redacted] , IWLA on Friday, February 10th. In which in her past statements said there is no affiliation with Awilda C***. I beg to differ; the same phone number was given to me by a Helen Webster, Recruiter for IWLA and for Ms Awilda C [redacted] (###-###-####). It was Ms C [redacted] who upgraded my membership to a Lifetime membership when I purchased the Personal Bio Webpage. Now how can she do this if she was not recruiting or working for IWLA? Ms Beth J [redacted] did state she knew Ms C***, but did not state how. I have forwarded all receipts (see (2) attachments sent) to BBB and Ms J [redacted] . As stated before all receipts from IWLA as well as the document copies from Awilda C [redacted] has the International Women's Leadership Association initials listed on the documents and referenced in the letter, therefore, I feel she (Awilda C***) was/is in affiliation with and a representive of IWLA and recruiting for the personal webpage I purchased. When I contacted Ms C [redacted] concerning the incorrect information she referred me to the IWLA webpage and email address to have corrections made. I stated she had taken my personal Bio and should make the contact for corrections. I did call IWLA and emailed both parties, but did not get a response from either. In my message I stated I wanted a refund and felt this was the reason I did not get a reply. Again, I feel I have been mislead and misrepresented from both Ms J [redacted] IWLA organization and Ms. Awilda C***. I am requesting a full refund of IWLA membership ($295.00) and full refund of webpage purchased from Ms Awilda C [redacted] ($289.00) for a Total $584.00. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business states that they have made several attempts to contact me; I have received no calls or messages from this businessThe business never provided the promised plaqueThe business did not notify me of any press release, the value of which is questionable given that it has only come to my attention via their Revdex.com responseThe business states that because I have logged into the site times between April and the present that this is somehow indicative of my receiving something of value; on the contrary, I was merely trying to find any evidence of the advertised leaders with whom I could networkAfter attempts and finding the membership sparse and much lower than claimed, I gave upI have in fact received nothing of value from this business and request that my remaining dollars be refunded and that I be removed from any affiliation from this business
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I bought a *** couch from Sears just over a year agoI moved the couch to my new place a month later and set it upWithin no time the springs started coming up through the materialI stupidly did not contact Sears thinking it was a very inexpensive and" on sale" couch and did not know how I would return it to themIn the Fall I went to Florida for months and returned the end of Feb2016.The couch was impossible to sit on at this point so I emailed Sears and they gave me a number to call...A call centre , of course, where I got nowhere only to be told that it was over a year since I bought the couch and the warranty was upI have no recourse in this matter and all I have is a couch I cannot useI have had to go out and buy another couch and so the money I spent on the one from Sears is wasted

Called this morning to get service on my air conditioner which is not working They are unable to send anyone for days That's not acceptable in my book I have a warranty with them so I guess I'm stuck waiting