Earnin Reviews (%countItem)
Earnin Rating
Address: 200 Portage Ave, Palo Alto, California, United States, 94306
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The earning app is taking my money back.I can't even get ahold of support.
I borrowed from my check using the earning app and now they are taking it all back causing me to go negative.I can never get ahold of an actual person and the answers never help either.I want my money back in my accent over $100 I'm not negative.I also want to remove my backing info and will never use the app again!!! I'm *** off.
I am wanting my money back in my accent and not to be in the negative anymore.I got it from my check from my job.
We don't see any communication with our community advocates, but are here to help.
After looking into ***'s account, we see that the payroll is set up as "Pays every other week on Thursdays. Holidays always pay the day before." In conjunction with this set up, we see that the Cash Outs made on Dec. 24, 2019 were fully restored on Thursday Jan. 2, 2020, aligning with the community member's pay schedule.
As an initial step in our investigation, we need the community member to confirm the pay schedule before we move forward. One of our community advocates will send *** an email shortly.
Earnin has an agreement to take out money on my pay period they tried to do it before and over drafted my account
Earnin agreed to take money out of my account when I use their services and they know my pay dates and they took the money a day earlier which was not in the agreement which causes my account to overdraft over 300 when it was supposed to be taken out on 1/2/2020 versus 1/1/2020 and now I can't go get food or diapers for my children or even put gas in my car and this has been a big inconvenience.
I want my mo way put back into my account and since they could not hold up their part of the agreement that this payment be dismissed altogether
We have reached out to this community member with the following message:
"Based on your chat with our community advocates and the Revdex.com complaint you have filed, it is my understanding that you are having issues with your debits that were scheduled to post on 01/01/2020.
Earnin shows your pay schedule as
Pays every other week on Thursday. Holidays always pay the day before.
With the holiday the day before your pay date, Earnin sent your restores the day before the holiday so your bank had enough time to post them on January 2 (Thursday). On our end, the debits show as posting on Thursday, January 3, 2020.
After reviewing your screenshots, it looks as though your Earnin debits were still in a pending status due to the dissimilarity in format from your previous transactions to the Earnin debits and the inability to click on them for further description.
To confirm your debits posted early, we will need current screenshots of your checking account from Dec. 31, 2019 to January 3, 2020 as well as any overdraft fees caused by Earnin's debits. Once we are able to review these screenshots, we will be better able to assist your inquiry.
Please reach out to us if you have further questions."
We are awaiting a response in order to assist our community member further.
They debited my account 2 days early and caused major overdraft fees.
They debited my account 2 days early and not only did they take *** I didn't have yet (because my paycheck doesn't get direct deposited for another 2 days) but they also caused *** of overdraft fees because of it. I used their customer service chat function to speak with 4 different people over the course of 2 hours and they refuse to assist and just keep saying I need to call my bank, and the bank is the one who put the charges through early. They stated they have a "contract" with the bank about when their charges are supposed to go through and it is the bank who didn't adhere to this, and that I have to talk to my bank and see if they will refund it to me. The bank is closed today and tomorrow for the holiday and they know that, but still refused to help knowing that I needed help now and could not go 2 days with negative *** in my bank account. The last person I spoke with refused to escalate my issue any higher and left the chat, stating they could not resolve my issue. They specified at several points in our conversation that they are fully aware this is no fault of my own but still refuse to do anything to help me. I advised if they have a contract with the bank and the bank violated that contract, then that is between them and the bank to deal with, they should refund me and then take it up with the bank themselves, yet they still refused to assist further or refund any of the charges/fees. All they did was copy and paste the same generic response over and over again that they are not responsible for any overdraft fees that may be incurred, and that it is the banks fault for debuting the charges before their scheduled date. Their customer service representatives lacked empathy***.
I want these overdraft charges refunded to me as quickly as possible, I want an apology from this company for the way their customer service representatives treated me tonight, and I want them to ensure this will not happen again.
We reached out to this community member via email and she let us know that she was able to contact her bank and have the overdraft fees reimbursed. We sincerely apologize for the inconvenience this has caused and we truly regret her negative experience with our community advocates. The community member has been put in direct contact with someone from the upper tier of our support team should she have any questions or concerns in the future.
I have unauthorized charges from the Earnin' app. They refuse to return my money after contacting several times.
They deducted money from my account without my consent I never agreed for anybody to debit my account for any reason. My account is now in the negative because of their foolishness. I was only aware of the app being FREE and an option to TIP them when borrowing from my own check.
I am done using their services. I want all of my money back PLUS the overdraft fee of $29 back into my account. That's a total of $129!! AND I WANT ALL OF MY INFORMATION OFF OF THIS APP. I want my account with them closed. I'm going to dispute the transaction because it is fraud if no resolution is made to my account.
In our most recent chat with this community member, authorization of their account has been revoked, per their request. The Cash Out made on 12/28 for a total of *** has been cancelled by their bank and thus the debit has not been deducted from their account.
I contacted Earnin after noticing several overdraft fees in my account the representative was not helpful and closed the chat.
December 27th 2019 I contacted Earnin regarding the charges they made causing overdraft fees. The representative was not helpful she was asking me to send a screenshot of the recent transactions through the chat which has no option to send screenshots. Then I had to send them through email. Well the lady now says there is a bank connection issue which was fine before the chat she had me close the app and reopen it to "connect to the bank". She claims due to the length of time waited she closed the chat and could no longer assist through chatting. Anywho I was charged before my Direct Deposit hit the account causing overdraft fees. I would like this resolved.
I want the two 34 dollar fees refunded.
We reached out to this community member via email and although we haven't received a reply, we have let her know she has been reimbursed for the two overdraft fees incurred by Earnin's debits. We sincerely apologize for the inconvenience and hope this resolution is sufficient.
They are very helpful and professional I've never had one problem with my money going missing or anything everything is what is says and the app is legit very friendly and they get problems fixed.
Thank you for reaching out to leave us a five star review! We truly appreciate you being a part of our community and we are so glad that you have been enjoying the app! Thank you again!
The customer service rep was very patient and literally tried everything to help me with my question. He was extremely professional but still connected with me on a easy level. His customer service was amazing.
Thank you for your kind words! We appreciate your feedback. Please reach out if there is anything else we can assist you with.
Extremely quick service, answered all of my questions, and was very friendly. Like always, Earnin support came through in the clutch.
Thank you for reaching out to leave us such a kind review! We truly appreciate your feedback. Thank you for being part of our community. You are truly appreciated by all of us here at Earnin!
"Mr *** responded to my question quickly and with the information I needed in the 1st email. That is a definite plus! He was very courteous and friendly as well. AWESOME customer service skills!"
Thank you so much for reaching out to leave us a five star review! We are so glad that our community advocates have been able to help you out. We are available 24/7 so don't hesitate to reach out if you have any other questions or concerns in the future. Thank you for taking the time out of your day to share your experience and thank you for being a valuable part of our community!
Earnin is always there when I need them, I saw a minor issue and Elaine was able to fix it within 5 minutes of starting a chat with me! I'm forever grateful for this app, and having the opportunity to use it :)
Thank you so much for the kind review Alicia! We are so glad to hear that our support team has been there when you need them most. We are always here to help! We truly appreciate the awesome five star review and for being such a great part of the Earnin community. Thanks again!
Jessa the Customer service representative was super fast super sweet and so helpful she is awesome I left I review on the play store about her as well cause I didn't see the email at first. This company is a life saver! :)
We really appreciate the kind words about our customer advocate Jessa! Our dedicated support team is always here to help and we are available 24/7. Thank you so much for taking the time to reach out and share your experience with Earnin! We are so happy to have you as part of the Earnin community!
I have been using Earnin for a few months now, after having various difficulties even setting up a more well advertised competitor app. I'm so glad that one didn't work - I LOVE using Earnin. I recently had a personal financial issue and contacted Earnin via chat in hopes there was an option to help me. Their agent, Kathleen, was personable, efficient, and supportive through our chat. She is an asset to Earnin, and I hope to have the pleasure of her assistance if I need support in the future.
Thank you so much for the awesome feedback! We are so happy that you have found Earnin and that it has come in handy for you. We are always here to help, so feel free to reach out if you have any questions or concerns - our community advocates are available 24/7. Thanks again for reaching out. We are happy to have you as part of the Earnin community!
"Kriszel was friendly and patient with me & was able to solve my issue. I really appreciate the top notch customer service that Earnin provides it really shows how much you value your customers! :)))) Happy Holidays!!!!"
Thank you so much for taking the time to leave us a five star review. Earnin is committed to providing the best possible customer support for our valuable community members such as yourself. We truly appreciate your kind words and for being a part of the Earnin community! Thanks again!
Thank you so much!! Definitely comes in handy when need be!
Thank you! We're here whenever you need assistance. :)
Light was very helpful, Earnin is a great resource and your customer service is excellent!
Thank you so much for the five star review! We are so glad to hear that you've been enjoying the app and that our support team has been there to help you out. We appreciate you taking the time to reach out and make your voice heard. You are a valuable part of our community! Thanks again!
"She was very helpful , knowledgeable and PATIENT!!! It took me a while to figure out how to view my timesheet and she patiently waited for me and assisted me with adding my earnings so I could cash out. Thank you very much! She deserves lunch, a giftcard AND Starbucks."
Thank you for sharing your experience with our community advocates. We pride ourselves on helping our community and are glad we were able to assist you. Please feel free to reach out if we can help with anything else. Thank you again!
I truly love the support I consistently receive from Earnin! Jin was so efficient and quick! She helped me get the funds I needed for my birthday and I truly admire her. Thank you!
Star Rating: 5 Stars
Likelihood to recommend: 10
Thank you for sharing your experience with our community advocates. We appreciate your feedback and hope our features will continue to be of use for you and our other community members.
Ian was very polite and efficient. It was great to quickly have my questions answered and my issue resolved.
Thank you so much for taking the time to leave us such an awesome five star review! We truly appreciate you being part of the Earnin community and taking the time out of your day to reach out with your experience. Thank you again from all of us here at Earnin!
"My conversation with Airish was great, very smooth, she dealt with all my questions very professionally and was very knowledgeable. I am more then satisfied with her work especially with Earnin. Give her a raise please lol."
Thank you for sharing. We appreciate your feedback and will send word to Airish. Please feel free to reach out to us any time :)
I had over 280 in my bank balance and I check it this morning and it's gone this needs to be fixed now
I had over 280 in my bank balance and I check it this morning and it's gone this needs to be fixed now
I had over 280 in my bank balance and I check it this morning and it's gone this needs to be fixed now
We have looked through our support tickets and do not see any communication with our community advocates. We have examined the community member's account and see that all of the restores match the cash outs made.
Please have the community member reach out with an explanation of the issue at hand so we can address the inquiry fully. We would also like to confirm the pay schedule as the 8th and 23rd of every month.