Earnin Reviews (%countItem)
Earnin Rating
Address: 200 Portage Ave, Palo Alto, California, United States, 94306
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Address: 200 Portage Ave, Palo Alto, California, United States, 94306
Phone: |
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She was attentive to my concerns, was very detailed in her communication, and very kind and understanding of the issue I was discussing
We truly appreciate the kind review! Our community advocates are available to help 24/7 through our live chat support. Thank you for reaching out to share your experience and for being a valuable part of our community!
Alona was extremely fast with resolving the problem, she was also very friendly! Her help was greatly appreciated.
"Very pleasant and helpful with my problem! And understanding of my situation. Love the work you guys do, to help those in need"
Thank you so much for the kind words! Earnin is committed to helping our community whenever they need it. We appreciate you taking the time out of your day to leave us a five star review. Please do not hesitate to reach out if you need us. Our support team is available 24/7. Thank you for being a valuable part of the Earnin community!
Renfred took care of all my issues and concerns, I felt Renfred went above and beyond to make sure I was satisfied."
We are so happy to hear you had such a positive interaction with our community advocate! Thank you for reaching out to share your experience. Your feedback is very important to us and we appreciate you taking the time to leave us a five star review. Thank you again from all of us here at Earnin!
Earnin promises to protect your bank account from receiving fees such as overdraft but upon their debitting action caused my account being negative
After earnin debited my account I was put into the negative. These people obviously screw up people's bank accounts. As a result I would like to see their business shut down.
I would like earnin to shut down my account and leave me and my bank alone. Their business needs to stop.
When this community member last contacted us about their debits, the debits in question were still in the processing phase on the date they were meant to be debited. We do have the ability to reschedule debits, but the community member must reach out to us at least three business days before the scheduled debit to ensure it is not already sent to the bank. Since our last interaction, we see that the debits in question have been returned to the bank. These debits to Earnin remain unpaid and have no been debited from the community member's bank account.
They took there payment a day early and caused 3 NSF fees from my bank and now I'm overdrawn.
I have emailed proof that they were suppose to take out our payment on the 31st and they decided to take it out a day early on the 30th, and caused me 3 NSF fees totaling *** I'm now negative and they will not pay for those NSF fees when it's there fault! They owe me back that money!
I am seeking a refund of *** to cover my fees
Hi, there,
We have looked through your previous chats and notice our chats were disconnected due to inactivity before our community advocates were able to gather all the information needed for a resolution.
Not to worry, though. We have received your screenshots and and have been able to adjust your paycycle and issues a credit of $105 for the NSF fees you have received.
Thanks for reaching out!
(The consumer indicated he/she ACCEPTED the response from the business.)
Had issues with app.
Told them about it
Overdrafted bank accnt
Started lowering max
They advertise as a company who will give you your paycheck the day you earn it. In turn you pay them back and leave a tip. I have been using this app since September. In November I had issues with it. They couldn't connect to my bank. I emailed customer service and no one had any help for me. Then they overdrafted my account. After that it started working again however since I messaged them and told them I was upset with their customer service they are lowering my max every pay out of spite. I leave tips, I don't overdraft my account. The only time I overdrafted it was their fault. This company is a complete scam and is not at all what they advertise for.
I want them to make it right with me as their customer they should be doing whatever it takes to keep customers. Not treat them like dirt.
Hello,
We never dictate Max amounts based on personal interactions.
All Earnin community members start with a $100 pay period and daily Max. Your pay period Max can range from $50-$500 based on your use of the app, spending, and the health of your bank account.
Here are some tips to increase your Max:
Maintain a positive bank balance and avoid overdraft fees
Spend less money than you make
Have enough money in your bank account to cover our scheduled debits
Maxes help make sure that we don't cause overdraft fees when we take back your most recent Cash Out on payday.
"I'm not one to write reviews or take surveys however, I thought I would. I've been a customer of Earnin for a few years and every conversation I have had with a representative has been pleasant, friendly, professional and quick! Jovanni was no exception tonight! I believe the rep I spoke with the other day name Cherry...or maybe Sherry. She was very nice & PATIENT!!!! My phone was acting crazy and kept timing out so I had to keep going back into the app and signing in etc. They both deserve rewards/awards! (Sorry I deleted the last email) Moving forward I will always take the time to acknowledge you all's awesome service!
Thank you for such kind words and clear perspective. We appreciate you taking the time to write this review for Cherry. We will be sure to pass *** word along. Thanks again!
She was professional and kind enough to ask how was my day going. Small acts of kindness is always bigger on the receiving end. Keep up the great work! The App works great!!"
Star Rating: 5 Stars
Likelihood to recommend: 10
Thank you for sharing your experience with Earnin and Earnin support. We pride ourselves in assisting our community and are glad we are available for you. :)
She was very patient. And u can tell in her text she was happy to help and that's rare to see. I never seen her in my life but she made me smile thank u
We are so glad we made you smile! And thank you for taking the time to give us your honest feedback. Our community advocates are always here to help. Thank you for leaving us such a kind review and for being part of our community. You are much appreciated!
I'm choosing this rating because the service I received from support was truly top notch and superior. They were very helpful and responded very quickly to my request for help with my earnings by updating my work location due to me not working at the office location but rather working at the property that the company I work for manages. The staff was very professional and courteous. So anyone who says that customer service support is slow or non responsive to help requests is either neglecting some fields, doing something wrong or may not be satisfied with their results because the answer they got wasn't what they think things should be. Example, took three days or longer for the their account to finalize setup or to get paid which is clearly stated in writing that its standard due to the time it takes most banks to verify your information. Also states you have the option to link your debt or credit card to your account, which says this option allows you to receive your money in minutes rather than days and it also happens to be free. They also offer cashback on purchases if you link a card. I'm satisfied with the app and satisfied with the Earnin team. Thank you Earnin!!"
We truly appreciate the thoughtful five star review! We are always happy to hear about the positive experiences our community members have with the app and our dedicated community advocates. Your feedback is very important to us and we would like to say a big thank you for taking the time out of your day to share your experience with us. We are always here to help and we are available 24/7 through chat support. Thanks again for being such a valuable part of our community. We couldn't do it without you!
Here's what I had to say about a recent customer service experience:
"Mary Rose was the MOST AWESOME support person ever. It was the best customer service experience in the history of customers - and that is a long time. Other companies wish they were as fortunate as EARNIN , but no - she is loyal and knowledgeable and you should give her a raise."
Seriously - the App is great, the service is great, the company is responsive and they provide a great service. 5 stars across the board.
Thank you so much for your insightful feedback regarding our community advocate Mary Rose! We are so glad that you are enjoying the app. We truly appreciate you taking the time to share your experience and we are so happy to have you as part of the Earnin community! We intend to continue providing our community members with five star support. Thanks again!
Was told my max would be increased after a few uses. As asked they wont increase max as advertised, and told by support. Falsely advertised.
I've been with earnin since the beginning of my job since towards the beginning of last year. I've paid all dues owed from the times used, and I've been told by support after a few uses they would increase my max. I'm a consistent loyal user, and I advocate for them to grow within my company, yet even after contacting them, they will not increase my max as i've been told would take place soon since my account through them has been reviewed positively. Yet, still no increase on max, and I very well need it very much in order to get my car fixed. I'm not asking for the full 500 max, but at least 200. I feel as i've done a beyond fair job on my end keeping to my paybacks on time as expected biweekly.
I would like my max to be increased to at least 200 of the 500 or 300 of the 500 would justly turn my experience with the company into a positive one. As I've been told several times it would after a few weeks using them and now it has been several months. I will be able to payback without issues when it is due back on payday. I'm just trying to utilize the app as advertised and expect as a loyal client to be able to fully utilize it in order for both the business and I to get what is earned with my earnin credits being *** right now. I should be able to access at least 200 of the
There are many factors in which your Max can increase or decrease. Some examples include bank balance, direct deposit amounts, and how frequently you use the app, among many other factors our engineers have in place to protect our community members' financial situation.
"Not only did Kriszel provide me with excellent customer service she stayed with me through the whole process and exceeded my expectations! I wish I could give her with all three options!"
We truly appreciate the five star review! Thank you so much for taking the time to reach out and share your experience with Earnin. Feel free to reach out to our community advocates whenever you have a question or concern. We are here to help!
I can't get into my account with email
And password *** my phone number help person said that some is using my account
We apologize that this community member is having trouble logging into their account. After reviewing their previous chats, we do not see they were informed that someone other than the community member themselves is using their account. However, we do see that one of our advocates has reached out and is awaiting a response. We urge this community member to check their email and follow the steps provided by our advocate so we can appropriately troubleshoot their problem.
Customer support promptly assisted me with the issue I was having. It was an all around amazing experience! I have yet to have an issue with any of the services they offer and in times of need they come in handy. I wont stop using this service, it's the extra money I need from time to time.
We are so happy to hear that you have had such a great experience with our community advocates and that the app has come in handy when you need it! Thank you so much for taking the time to leave such a thoughtful review. We are so happy to have you as part of our community!
Christian truly made every bit of the experience as simple and pain-free as possible. I've never had a negative customer service experience with this company and Christian truly went above and beyond!
Thank you so much for the five star review! We are so happy to hear that you have had such positive experiences with our support team. We are always here to help and our customer advocates are standing by 24/7 to answer any questions your may have. Thank you again for reaching out and for being such a valuable member of the Earnin community!
I am new to the Earnin app and I would just like to say that this kind of customer service just makes me love it that much more!
We truly appreciate you taking the time out of your day to leave us such a kind review. Welcome to the Earnin community! Our community advocates are available 24/7 should you ever have questions or concerns. Thank you so much for reaching out and giving us a five star review!
Customer support was VERY helpful, was able to adapt to my information available, and was so sweet with regards to my newborn son. Made the experience so much better!
Thank you so much for the fantastic five star review. Your feedback is incredibly important to us! Congratulations on your new born son and thank you for being part of our community! You are appreciated by all of us here at Earnin!
Earnin is always polite and fast with supportive ppl ready to conquer any task thrown at them, earnin has helped me in hard times!
Thanks for the kind words! We appreciate your feedback :)