Eastern Account System of Connecticut, Inc.

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* This account was closed and sent for removal from all credit bureaus.

I see the balance was paid in full today and the letters were sent to the current address.  In an interest of satisfaction and because the statute has almost expired, we will send for removal of the debt.  Please allow approx. 4 weeks for the entry to clear.

We have found the account.  The account was closed and sent for credit bureau removal.  That process typically takes 4-6 weeks to show.  It should be completed within the next two weeks as its scheduled for removal on or around July 12th

We sent for removal of the account after receiving your fax. Please allow approx. 4-5 weeks for the removal to show. We sent letters to your home address back in 2013 and placed calls but didn't hear from you then.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We will be happy to. You said to no longer contact you. It's ok to mail you billing copies?

Eastern Account System does not remove accounts from the credit bureau reports for payment. [redacted] attempted to explain that some agencies may (if they own the debt). Eastern Account System works on behalf of our clients and reporting is done based on their request. There are specific requirements to...

be met for accounts to be deleted.  The payment made was for accounts dating back to 2013,2014 & 2015. One account dated back to November of 2010, I have requested that account to be deleted from the credit reports, as we are approaching seven years. There were previous conversations regarding these accounts and several attempts to reach the debtor that remained unsuccessful until recently.  If the debtor wishes they can contact the collections manager [redacted] ext 232 for further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.   Sent: Tuesday, November 24, 2015 6:18 AM To: drteam Subject: Complaint #[redacted] I didn't receive notice I with a copy of the company's letter.  I received their letter and refund check last week on November 21.  I deposited their check yesterday (11/23) and was waiting to see if it cleared the bank.Thanks for your help on this matter.

This was a collection account that was paid in full 5 months late.  We verified and marked it correctly according to [redacted] wishes.  Are you saying there is a mistake?  What is it?  You stated to [redacted] that the account wasn't yours but all the information including...

ss# matches.  Please help us understand if a mistake was made.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you very much for the help--I am so impressed with the speed this was resolved! I really appreciate it!
Sincerely,
[redacted]

Would you like us to list them here or call in to elaborate?  It's multiple facilities and dates.  They list your private identifying information and medical records.  We are trying to protect your privacy.

[redacted] is still maintaining that both balances are due.  In the interest of compromise we will cancel from our records and send for credit bureau removal.  We cannot speak for how [redacted] will pursue the debt in the future though.

we spend a rigorous amount of time and money getting all our letters approved by legal counsel and including all and every federal and state requirement.

We will certainly send for removal.  Please call Becky at x232 to help with payment.

This item was sent as paid in full on 9-12-16 and should read that way as of this date or Monday the latest.  We have live agents at [redacted] Monday through Friday 9am to 5pm.  Sorry for the confusion.

I just recently pulled a copy of my credit report to find a medical bill that was billed and pain in 2015 by my insurance company. Absolutely ridiculous that its been on there for so long hurting my credit. This bill was already paid in full. I want it removed immediately.

This is regarding a medical bill that was handled by Eastern Account System, account number #00000000025724888, address identification number #0010720401, original creditor The Connecticut Dermatology Group - total bill was $123.00. I became aware of this bill through my credit report in October of 2012 and immediately paid it. My complaint is this bill was supposed to go to my health insurance company and I believed that it had been paid in full. They never tried to contact me before reporting it to the credit agency. I received no letters or phone calls to advise me this bill was due or was in collections. I believe I should have gotten proper notification before it was reported to my credit report. This is negatively affecting my credit report. Desired Settlement: I would like for this company to be required to remove it from my credit report, I should have gotten fair and adequate opportunity to address the issue before it was reported to my credit report.

Review: I would like to place a complaint against eastern account systems. I was called in oct-2014 about a cable account although I didn't beleive I owed the money I didn't want a small bill incured by canceling service to affect my credit rating I agreed to se up a payment plan of 50 dollars a month and have paid for the past 9 months. when I had seen that eastern had taken out for the month of july I called because I thought june was the last payment. That is where I made the grave mistake of inquiring about the balance on my account. I was told I still owed one more payment in august. It is july I paid each and every month on time so nopt to have a hit on my report. A few days later there is a negitive collection report on my credit report. It state that I'm in collections for 58.00 for eastern account systems 9 months of paying on time to this date never been late but because I inquired the man jumped the gun and totally abused his powerre and reported me as delinquit because I dared to ask a question about my account. After requesting a supervisor the origiall girl who set up my account called and agreed he shouldn't have done it but said she can't remove as deliqu from report until she gets august payment. This was no mistake this was a man who was irratated that I called and asked about my money. He decide that he had the athority and right to destroy my credit because I irratated him. It was indeed on purpose. Paid on time never late never went into acttive collections. He had the ability to show me and he did. The fact she would not immediatly remove from my credit report shows me this is common practice. She promised it never would go on cedit report if I paid each month I did. It is now still July payment was taken out on time for this month just as it had for the past 9 months. Before the final payment was due this man felt well with in his right as a collection agent to ruin my credit and no immediate action was taken towards him.Desired Settlement: I want a letter of apoligy, I want it taken of my report now not after the final payment which isn't late I want to know that this company along with other collection agency are repremanded when they milisiously fiddle with someone's credit because a client questions them.

Business

Response:

Our apologies. It was reported for missing a payment. We will send for removal immediately but it will take approximately 3-4 weeks for the removal to show.

Review: I received a collection notice from Eastern Account Services concerning a [redacted] Cable account, I made contact with [redacted] via email concerning this collection account. I had made payment arrangements with [redacted] prior to being sent to collections and had made the first 2 payments directly to [redacted], which were not reflected in the balance with Eastern Account. [redacted] stated in an email that she spoke to her manager and that they would honor the payment arrangements made with [redacted] and they would not place this account on my credit file. I have made 4 payments using [redacted] bill pay and my current balance is $610.33 however, on May 10,2013 Eastern Account has placed this account on my credit stating that I owe $685.33 which reflects only one payment. I am able to provide documentation showing all payments and the dates they cleared, all correspondence with [redacted], an Eastern account representative stating they would not turn this over to the credit bureau and the account information showing the balance they reported to [redacted].

Desired Settlement: I want this account removed from my credit file and the original agreement that I have in an email enforced. Eastern Account has misled me to believe that they would work with me and in reality has not recorded all payments, did not honor the agreement they made with me and has done serious damage to my credit file. This is extremely poor business practice.

Business

Response:

Business Response /* (1000, 5, 2013/05/16) */

Upon learning of this agreement and misunderstanding, management requested immediate removal from Ms. [redacted] credit file. Please allow 48-72 hours for the removal to show. Ms. [redacted] can resume her payment arrangement and it will be honored.

Review: Company has provided me with invalid debt validation of an alleged account. The "validation" provided to me has numbers crossed out in ink pen and changed to the value they state that I owed on the account. I have requested validation on the original company letterhead with the correct amount but they refuse to provide me with that.Desired Settlement: Delete adverse tradeline from my credit report(s)

Business

Response:

This account is paid in full. There is no validation to send at this point.

Consumer

Response:

[redacted] 10153823

I am rejecting this response because: