EBA Engineering Consultants Ltd

We apologize for any inconvenience to the customer. Since the customer chose to cancel within the cancellation window and a truck and carrier was already dispatched, the customer is unfortunately ineligible for a refund, as stated on our cancellation policy three (3) times before a...

customer electronically signs for the agreement: Deposits are 100% refundable with No Cancellation Fee or Additional Charges for moves cancelled outside ten (10) business days (weekends and federal holidays excluded) prior to the first estimated pack or load date. I understand that deposits are non refundable for moves cancelled, reserved, or placed on hold within ten (10) business days (weekends and federal holidays excluded) of the first estimated pack or load date. Additionally, cancellation policy will apply to the earliest estimated pack/load date in the event a date change is requested by client. All cancellation and refund requests must be sent in writing via e-mail to [redacted] Cancellation requests sent to Apollo Relocation Services Inc. after normal business hours (6:00 PM EST) will be considered received on the following business day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have been asking for my invoice every single I call two or three time a day since they delivered, they haven't send me the breakdown for what they charged me, I din't know what they are charging me for. And I've been calling to ask for a complaint form for the things they broke, they just don't answare the phone.
 
 
 
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Sincerely,
[redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I have spoken to Apollo today and they stated that the carrier is mailing out a check on Monday, 4/*/2016.  With that being said, I have on three other occasions; 2/**, 3/**, and 3/** been told the carrier would be mailing out a check also.  I am hesitant to consider this case closed until I do receive the $800 in overages.   Thank you for your cooperation and attention to this matter.
 
 
 
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Sincerely,
[redacted]

I apologize that you have no been able to get in touch with 365. Unfortunately they have given us the run around as well. I will have a supervisor review the situation and see what we can do about the claim.

We apologize for any inconvenience to the customer. However Apollo Relocation Services would never lie about being a broker. We in fact are one of the top nations moving providers. We do own our trucks and service customers moves as well as broker out moves. It is clearly written on our website as...

well as the contract that was agreed upon. If the customer has any questions on any of the agreed upon conditions and terms we advise and await for the customers call. We can be reached at ###-###-####.

We are sorry for any inconvenience. We will continue to help you file a claim with the company that was subcontracted to move your items. As it states in the contract: By electronically signing this agreement, I have read, understood and I am agreeing to the Company refund/cancellation policy and...

the following:2.     Apollo Relocation Services Inc. MC: [redacted] is authorized by the Federal Motor Carrier Safety Administration (FMCSA) to be a household goods moving broker. Apollo Relocation Services Inc. assumes no responsibility or liability for any property damage, bodily injury, or public liability as the outcome of the transportation of household goods transported by an authorized carrier. At shippers request we will assist you in the process to submit a claim to the assigned carrier for settlement of the claims. Apollo Relocation Services Inc. is not responsible for any omissions or acts of the carrier, its agents, or employees. Apollo Relocation Services Inc. is not liable, responsible, or to be held accountable for any damage, delay, loss, or expenses resulting from any Carrier or caused by any act of God. As it states we will be able to help you with the claims process but we are not liable for the damages to your property. If you would like to contact our office at ###-###-####. Respectfully, Apollo Relocation Services

We apologize for any inconvenience to the customer. However our cancellation policy is stated very clearly on the agreement (3) times before the customer has to sign, and manually check it off. Please take a look at our cancellation policy; Deposits are 100% refundable with No Cancellation...

Fee or Additional Charges for moves cancelled outside ten (10) business days (weekends and federal holidays excluded) prior to the first estimated pack or load date. I understand that deposits are non refundable for moves cancelled, reserved, or placed on hold within ten (10) business days (weekends and federal holidays excluded) of the first estimated pack or load date. Additionally, cancellation policy will apply to the earliest estimated pack/load date in the event a date change is requested by client. All cancellation and refund requests must be sent in writing via e-mail to [redacted]. Cancellation requests sent to Apollo Relocation Services Inc. after normal business hours (6:00 PM EST) will be considered received on the following business day.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here] I have already went to the carrier that was on my bill in dallas tx as I stated before in  the other complaint put in
on 24 7 no one respondid so it is in dallas now to track them down as I stated before you never want responsibility and under all
these things you are never responsible I wonder if the gun was never found and harm someone who would be responsible being
he worked for a c ompany you subcontracted to, it makes ,me sick that compoanies hide behind all these technicalities and
I called apollo back when they were suppose to call carrier and never did, as I said before nn one is ever resposible just the
dumb consumer who hires them.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

We provided the client a not to exceed estimate based on a particular inventory.On move day the client had additional pieces and some pieces that were larger than first indicated. The quote was based on cubic feet and the client was explained they had to pay for additional cubic feet at the rate...

quoted we did honor the quote we did not violate the contract and we did provide the service unfortunately with long-distance moves some damages can occur if the furniture is pressed wood which it was however the client will be reimbursed through their included moving insurance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Actually you stated the movers did not have access to my building and I was charged appropriately. I am asking you, the company I made the contract with to explain what exactly you mean. Why was was I accessed $500 upon deliver? And how would your customer know I would be accessed that? Your company promised me certain expectations and did not deliver. You have not answered my questions via Revdex.com & I do not feel comfortable contacting you since your company managers, 2 thus far have been rude & have not kept their word. I would appreciate answers to my questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 The move date was scheduled for 7/**/15 between the hours of 7pm-10pm. I waited for the moving truck all night and they never showed up. I emailed Napoleon from Apollo that evening staying my concerns to which he never responded. The driver of the truck called me and said that the truck had water in gasoline issued and the truck is out of service but someone will be at my house on 8/*/15 between the hours of 6am-8am. They never showed up. I emailed Napoleon from Apollo again and he never replied again. Finally after 8am, I spoke to Barry who apologized and said that he cannot guarantee on when he can get a truck out to me since it was the 1st day of the month and all the trucks have gone out for the month. He asked me to wait till 10am so he can give me a better answer. I waited and when he finally called he said that he couldn't find a truck for me. The contract states move date of 7/**/15 NOT after! Apollo never deliverd their services in the day nor the day after.That afternoon, I started to move out all my furniture and belongs from the apartment onto the sidewalk because new tenants where moving in.To this complaint, I have emailed on October **, 2018 (complaint #[redacted]) proof of email correspondence to Napoleon at Apollo. This is proof that I have reached out to Apollo with my concerns. To which they never responded. Made sever calls to George (truck driver) to which my calls were not answered. Apollo left me stranded and took my deposit.I want my deposit of $1,000 to be returned to me promptly.Thank you,[redacted]
 
 
 
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Sincerely,
[redacted]

We apologize for any inconvenience to the customer. We do not have any record of the customer calling in. Customers are only eligible for a refund if they CANCEL their move seven business days prior to their load date, as stated on our cancellation policy three (3) times before a...

customer electronically signs for the agreement: “Deposits are 100% refundable with No Cancellation Fee or Additional Charges for moves cancelled outside seven (7) business days (weekends and federal holidays excluded) prior to the first estimated pack or load date. I understand that deposits are non refundable for moves cancelled, reserved, or placed on hold within seven (7) business days (weekends and federal holidays excluded) of the first estimated pack or load date. Additionally, cancellation policy will apply to the earliest estimated pack/load date in the event a date change is requested by client.”Since this job was serviced and the customer never cancelled, they are not entitled to a refund. If the customer has any questions she is always welcome to contact us at ###-###-#### so our customer care representative can further assist them.

We apologize for any inconvenience to the customer. However the carrier assigned to the move was ready to pick up the customer on the agreed upon dates. However the office management of the customers building did not grant permission for the move to be serviced, since the elevator was not reserved...

by the customer. Out of good faith we reassigned the move to a new carrier at no cost, and also offered the customer compensation for any inconvenience. Unfortunately when our carrier arrived the customer refused all service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I'm an educated professional and I was never told this was any sort of contract or was given time, or told about signing anything. The sales rep was extremely pushy for me to get the deposit in so she could lock in that price which she proceeded to say was not going to be a penny more. She then said when I asked about their 10 day cancellation, she said it would not apply to me because my move date was within the 10 days meaning, in 8 days. She said it would not apply to me and I still had 3 days to cancel and be fully refunded  by federal law. When I called the next day to add items they racked up their estimate to $1700 after they promised that it would not be a penny more originally. I refused to pay them and contract their services because I have read many complaints from customers with my same exact situation. When I requested a cancelation the rep refused to cancel and continue to push me to get a better rate, he was very persistent and rude. They refused to cancel at that time and placed the move on hold for a year and kept my $500 deposit for a service I did not use. This is stealing money out of false pretenses, I requested the person to listen to the call so he could hear that rep lying to me and they refused to do that. They threatened me when I told them I would complain on their practices and heres the email I received from another rude employee. Let me clarify they are not a moving company, but a broker and do not disclose that to you at front. I have not signed or agreed with their new estimate therefore there is no contract, if I don't agree with their new price. Email :[redacted]
 
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] 
 
 
 
 
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Sincerely,
[redacted]

We strongly apologize, we will process and mail out the check to the customer ASAP.

We apologize if you felt mislead by the moving consultant. As for delivery time, as stated previously the items were still delivered before DOT regulation permits of 21 business days. We also advise the customer to please contact our office and speak to a customer care rep to help them file a claim for any damaged items.

We apologize for any inconvenience to the customer. However the customer had additional cubic feet than what was she was quoted for. One of our customer care representatives has emailed the customer a breakdown of the charges on the [redacted]. If the customer has any missing/damaged items she can call...

###-###-####. That is the carrier's direct phone number to file a claim for compensation.

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because Apollo Relocation charged me $1,400 for "Binding Estimate fee" on top of the move cost; which means that the quoted price won't change on the day of loading. On the pick up day, the driver called and said he suspect my load is more than the quoted price. I questioned why he was making that assessment without actually seeing the load and he said he has been in the business for 7 year, so I will be paying more more than the contract price. He wanted me to consent to over charges before he shows up. Needless to say my inventory did not grow, it said the same. Apollo charged me over 100% of the quoted price and that also includes the "Estimate binding fees of $1,400". I questioned why I am paying for that fee and they couldn't provide the rationale behind the at fee. The driver told me he will leave my load behind and keep my security deposit of $720.00 if I refuse to pay the over charge. I feel this is a calculated scam. They knew I can't afford to loose the security deposit so they will charge me any amount. They delivered household good and with lots of damages.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize for any inconvenience to the customer. However we attempted to provide the service for the customer. As per the carrier the customer had more cubic ft at pick up. Once the carrier provided the customer a new revised estimate the customer quickly rejected the service. We have been trying...

to call this customer all day and sent an email asking for a call back. We have been trying our best to resolve the issue and accommodate the customer.  Please have the customer give us a call back at there earliest convenience. ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I FORMALLY DO NOT ACCEPT RESOLUTION OF THIS MATTER based on the information in my complaint and the information below. PROPOSED REMEDIATION: As of today, * February 2016, Apollo remains in breach of contract. Many of my items have been in transit for over 30 business days at this point. Other items were damaged, destroyed or are still missing. Requesting final and prompt delivery of my possessions and refund of at least ½ of the $1,850 ($925.00) I paid to Apollo Relocation Services and their sub-contractors.IN RESPONSE TO YOUR EMAIL:Apollo’s statement that, “…As per the carrier the customer was delivered, but by accident the carrier left about (4) boxes in their truck…” is inaccurate. Most of my possessions were delivered but not all of them. The boxes they did deliver were delivered very late, and cost me money as they contained items critical to my occupation that I was needlessly forced to replace due to non-delivery by the Apollo sub-contractor. When those items were delivered about ½ of the items needed to be disposed of – 15 Brooks Brothers shirts at about $60.00 – so a $900.00 loss there. Additionally, I am still missing a lamp that I was told was destroyed, at least one box containing a pair of new sneakers and about 30 Brooks Brothers  ties – conservatively they cost $50.00 each so that alone has cost me $1,500. Additionally my butcher block – valued at about $600.00 - was delivered broken and had to be replaced. My guitar was delivered broken and may not be salvageable and most of my dishes arrived broken - Service for 16 is now service for 4. Regarding Apollo’s statement that, “…Since most of the customer's items were delivered, the contract was not breached; regarding the 20 business days. The carrier then confirmed a time with the customer for the delivery of the boxes and the customer didn’t show up until about an hour and a half later…” THIS STATEMENT IS NOT TRUE. I made multiple arrangements with the carrier and they did not show up or call each time - a total of 7-8 times. I left work early to meet them on three different occasions and woke up early in the AM to meet them at least twice – every time no call and no show. That was the case until last Friday * February. On that day – well beyond the agreed upon 20 business day delivery period - I was at a restaurant with my parents when I received a call from someone who had been working late in the office who indicated that “…someone was trying to reach me urgently.” It was 7:19 PM ET. She gave me the number. I called back and it was the movers calling me at work (not on my cell as they were asked to do) letting me know they were in front of my building. No prior notice at all – they just showed up. I had to leave dinner to meet them. So since what I do have was delivered on * February – well after the 20 day period – and many of my belongings are still not here (as of 8 February) Apollo remains in breach of our agreement.Regarding, “If the customer has any missing/damaged items the customer would have to file a claim.” If Apollo would like to send me the link and instructions on making a claim I can file a claim for the numerous damaged items and missing possessions. They can post that information here.In response to their comment that, “If the customer has any questions he can give us a call at ###-###-#### where one of our representatives can assist him.” I would like to note again that I have made multiple calls to Apollo related to this matter and when their representatives could not resolve the issue, I repeatedly requested calls back from senior Customer Service (Director or VP). I have received no response. My last interaction with Apollo was related to you in my initial claim – that interaction was what ultimately prompted me to file this complaint with the Revdex.com. I’ve recounted that interaction for you below as a reminder.ISSUE NUMBER 12 FROM MY ORIGIONAL COMPLAINT DATED ** JANUARY: “On Wednesday ** January I again contacted Apollo Relocation Services (Jessica this time) and explained the movers had again not called or shown up as promised, and that I was extremely dissatisfied with their service and the sub-contractor. I asked for a refund and to speak with a senior staff member. She would not grant either request. I asked for a contact in their legal department. She denied that request as well. I asked how she intended to resolve this situation. She remained silent. I asked when I could expect my remaining items be delivered. She indicated she could not comment on that either. She finally did agree to request that her supervisor – Seth – contact me. That was an hour ago and I have not heard back.”PROPOSED REMEDIATION: As of today, * February 2016, Apollo REMAINS in breach of contract. Many of my items have been in transit for over 30 business days at this point. Other items were damaged, destroyed or are still missing. Requesting final and prompt delivery of my possessions and refund of at least ½ of the $1,850 ($925.00) I paid to Apollo Relocation Services and their sub-contractors. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]