EBA Engineering Consultants Ltd

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Your business failed to make arrangements for the date stated on the contract, your business failed numerous times on calling us back to reschedulethere was $1,wired to your business, per your requestThis money has not been refunded to us neitherPlease send me the original contract as well
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Sincerely,
*** ***

We apologize for any inconvenience to the customerThe customer signed of on the dates of 9/**/2015-9/**/2015, and the customer cancelled 9/**/In order for the customer to be eligible for their refund is to be outside of (10) business daysTherefore the customer is not eligible for a refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not received any monetary compensation for all the damages incurred on the furniture nor for the many lost items that were in the moveall of the items involved that were either damaged or lost were included with the original claimI have spoken with movers but they relayed that the claim was still under investigation as it had been sent back to them to review again It has been 90+ days since the claim was submitted and still no settlement Please resolve quickly Thank you*** ***
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Sincerely,
*** ***

We apologize for any inconvenience to the customerHowever when we called the customer on 09/**/advising the customer of her pick up time, she refusedSince the customer chose to cancel and refuse the services, the customer is not eligible for a refundPlease take a look at one of the agreed upon conditions;Apollo Relocation Services Incplaces the shipment with an authorized, licensed, and insured FMCSA household goods carrierHowever, you understand and agree that Apollo Relocation Services Incmakes no guarantees and/or warranties concerning pick up or delivery time and dates, or the assigning of a carrier to provide the transportation services requestedIf Apollo Relocation Services Incis unable to assign a carrier by the time of close of business on your last pick up date, you will be entitled to a refund of your deposit as a full satisfaction of this agreementBy allowing your assigned carrier, designated by Apollo Relocation Services Inc., to pick up your household goods, you are agreeing to the terms and conditions of this agreement

We apologize for any inconvenience to the customerAs per the agreement electronically signed by the customer
when she booked the reservation with us,
the customer must acknowledge that they understand the cancellation/refund
policy before electronically signingSince this job was serviced and the customer never
cancelled, they are not entitled to a refundHowever we have requested the Bill of Lading from the carrier, so we can make sure that the customer was not wrongfully charged

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business is refusing to take any responsibility for any wrongdoing and misrepresentations during the process of our move from California to Texas. They first told me that the cost of the move was determined by the amount of boxes that we placed in the moving truckThey told me that I could have up to boxes in the truck before any new fees would be accessed. I packed only boxes that should have been placed on the truck, well under the maximum limit of boxes. Secondly, they placed a dresser in the truck that was large and bulky that we did not intend on moving nor did I want to be placed on the truck. It was an old broken dresser that I wanted to have thrown away. Lastly, when they showed up to the apartment, their subcontractors that they hired switched the original terms of the agreement by stating that the cost of the move would be determined based on square feet. I had my mother there only to allow the men into the house in order to take our things and place them on our truck since they were three days late and never showed up on the day they were supposed toWe were no longer in the state at the time of the move. The subcontractors took advantage of the situation and forced our mother to sign a contract without giving her an actual quote. When they did provide the quote, which we were told over the phone of the new price, we decided to decline their services because it was double the cost of the original quote of dollars. I would really like to have our property back and would really like that the original quote of dollars be honored. This whole issue has become a huge headache for my family. We would also like the Revdex.com to further investigate the practices of this company and the subcontracting company. It does not seem to be a common practice of the moving business to base quotes on square feet or boxes. The fact that they disregard the offer that was originally made is also a very sneaky way of conducting business by providing new cost at the time when the business arrives to house after they have already provided a quote that they claim they would not go over. In the end we detrimentally relied on their original quote over the phone that they misrepresented at the time of the move. We have also been denied access to see our bill of the original quote on the company's website. Please honor the original quote of dollars.We would just really like the business to honor their original quote of dollars
[Your Answer Her
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Sincerely,
*** ***

We apologize to any inconvenience to the customerThe customer was made well aware with the guidelines before having this move servicedThe move could only be serviced if it was a straight delivery or to have the customer contract a local mover, to pick up and deliver the items from a storage
unitThe customer agreed to this and the carrier even agreed to compensate the customer for any inconvenience Apollo Relocation Services has not scammed the customer or broke any of the agreed upon conditions and terms with the customer

We apologize for any inconvenience to the customerApollo offered the customer a new carrier after the first original carrier that showed up was sent awayThe carrier told the customer that the overages would be $3,which the customer refusedAfter Apollo tried several times to reach out to the customer out of good faith and send a new carrier, the customer was unresponsiveWe than offered the customer a partial refund out of good faithHowever the customer chose to not go on with the move and not accept any partial refundsIf the customer has any questions on the agreed upon conditions and terms, we advise for her to give us a callOne of our customer care representatives can be reached at ###-###-####

We are truly sorry that you're items were delivered in the condition that they wereWe apologize if you do not feel like you received a proper apology from our companyIf you would like to give us a call, we have assigned a manager to your case and will be happy to help you file a claim with the company that delivered your items and help you receive reimbursement for the damages to your belongingsPlease give us a call at ###-###-#### and once again we are deeply sorry for an inconvenience you have encountered throughout the moving process

We apologize for any inconvenience to the customerAs per the carrier, all the customer's items have been deliveredWe sincerely apologize if the customer is missing items, and ask for the customer to reach out to us at ###-###-####A customer care representative can give the customer the correct
information to file a claim so that the carrier can reimburse the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Please see the original text of my complaint. In addition, although they say they have no record of my calling - I have two emails dated Thursday, 9/**/stating no one had called me to provide the final time of my move and the company they had said would be moving me on Friday was out of business. So, the fact that there is no record of my trying to contact them is simply untrueThe cancellation policy does not apply since the company did not communicate with me and did not show up at the day and time they had said movers would be at my home. In addition, when they finally did call me - they would not release the name of the company they said would now supposedly be moving me - and stated they were closing their office for the day and I could not speak to anyone else.The business practices are unconscionable. I reject their response
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:As I have stated in the past, someone should be taking responsibility for the overages Sorry does not get me any of the money owed to me I hired Apollo, not the carrier Apollo subcontracted my move The carrier has not answered letters written, and has stopped taking my calls Not a happy customer.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I signed an electronic payment agreement of $on January *** with Bryan G***He assured me that this was the final priceIn order to book the reservation, I paid $(which I was told would be put towards the $1589.76) during this transaction on January ***At that time, I had a remaining balance of $($- $500)At the time of pick up on January *** I was told I needed to pay half of the remaining balance, so I paid $This left a remaining balance of $However, at the end of this pick up the movers charged me an extra $for packingThis was a surprise to me, since MrG*** told me my signed agreement would not be exceeded at pick upAt pick up, I was charged an additional $I didn't argue the price with the movers, because at this point I wanted all of my belongings to finally be in my possessionSo, I indeed did pay a total of $If Apollo is not an actual moving company their employees should not be allowed to tell customers that prices are "final" and they should also not say "3-business days" for deliveryI agreed to a delivery date of January ***, not February ***In addition, they should make customers aware that they are brokers, and that a 2nd party moving company will be taking over after the reservation is bookedI have read numerous reviews regarding these issues with ApolloI am clearly not the only customer who has been misinformed and have unfortunately had a bad experienceIt's unfortunate that Apollo still does not acknowledge these issues with their response to my complaintI do not want anyone else to go through the same experience I dealt with. I have attached one of the pictures I took when my belongings were deliveredMany of my boxes looked like this- completely damagedWith the combination of poor customer service, damaged goods, and paying more than I agreed to, I feel like Apollo and the movers did not deliver the service that was sold to me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We apologize for the clients need to file a claim they will be sent a claims form and reimbursed per the insurance included in their moving serviceWe try to be as punctual as possible but in a trucking industry mechanical failures happen and delivery cross country can be delayed due to traffic and
weather conditions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There was no problem whatsoever for this truck to be within feet of my drivewayThe driver was rude and it was late at night and he refused to do itI've seen numerous truck of the SAME size if not larger do the same thing for my next door neighbor.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We apologize for any inconvenience to the customerHowever when the customer called in about damaged items, we provided her with the information to file a claimWe have yet to receive anything

In the contract that you booked with Apollo it states that you paid $for a one day windowThat does not mean that you are paying for a specific time windowIn the section that starts with - By electronically signing this agreement, I have read, understood and I am agreeing to the Company refund/cancellation policy and the following: 3. Apollo Relocation Services Incplaces the shipment with an authorized, licensed, and insured FMCSA household goods carrierHowever, you understand and agree that Apollo Relocation Services Incmakes no guarantees and/or warranties concerning pick up or delivery time and dates, or the assigning of a carrier to provide the transportation services requested. If Apollo Relocation Services Incis unable to assign a carrier by the time of close of business on your last pick up date, you will be entitled to a refund of your deposit as a full satisfaction of this agreementBy allowing your assigned carrier, designated by Apollo Relocation Services Inc., to pick up your household goods, you are agreeing to the terms and conditions of this agreement. Unfortunately, you did have additional cubic feet at pickupOur representative did send to your email a break down of the additional chargesOnce again we are very sorry about the inconveniences and if you would like to further discuss this, you may give us a call at our office at ###-###-####Respectfully, Apollo Relocation Services

We apologize if our service failed to meet the clients expectationsWe gave her a good faith estimate over the phone however on move day they had additional items and packing services needed that reflected on the revised price which the client was given and signed agreeing to prior to loading of
the truckAlso regarding the delivery while we strive to arrange delievry timeframes per the clients request by regulatory statutes and per the Bill of Laden contract there is an alloted days to delievr prior to the company being considered " late"We will continue to assist the client as best we can

We apologize that the use of a shuttle truck was needed but it is disclosed on the contract signed by the client that if a shuttle is needed they are responsible for payment of those services and it also discloses on the paperwork that final delivery payment is due by postal money order only

The client received an estimate based on the inventory they stated they were movingWhile padded blankets are included in the quote it clearly states glass items and fragile items must be packed properly for transport and that the client will be billed for any materials used which is the case here
Also the estimate allotted for a certain amount of space or cubic footage and that is what was reserved on the truck for the clientUnfortunately the client used all the reserved space and then some and there was no more available space on the truckFurthermore the carrier would have picked up the items left over however the client refused to pay for the additional pick up of the items that could not fit on the first truck so that is why the left over goods where not transportedWe would happily arrange to have those items picked up and will work with the client on the rate however the carrier cannot do the additional service for free