EBA Engineering Consultants Ltd

We apologize for any inconvenience to the customerThe reason why "Will Advise" was written was because the customer did not provide an address at the timeIf the customer had requested storage then "Carrier Storage" would have been listedThe customer also spoke to our Quality Assurance department on September **, and went over every detail regarding the customers moveNot once, did the customer state that storage was neededOn our contract it clearly states;days free storage in a secured climate controlled facility for Interstate moves onlyShipper must request storage at time of the reservation is prepared.Since the customer did not indicate storage was needed in the initial conversation or in any conversation through out the entire process, the customer was not given the storageOn the agreed upon contract, no storage was listed. The customer signed and agreed to the conditions and termsWe do apologize for any inconvenience, due to the nature of the business we try our best to accommodate the customer with an accurate pick up date and deliveryWe apologize the carrier arrived earlier than he was supposed to, but the customer did agree to a two day windowPlease take a look at one of the agreed upon terms;Apollo Relocation Services Incplaces the shipment with an authorized, licensed, and insured FMCSA household goods carrierHowever, you understand and agree that Apollo Relocation Services Incmakes no guarantees and/or warranties concerning pick up or delivery time and dates, or the assigning of a carrier to provide the transportation services requested

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I would advise that you ask your representatives not to assure clients of specific delivery dates.
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have phone records to show as proof that Apollo did not call me nor did they show up to my house on 07/**/2015.How do you explain the fact that I called ###-###-#### (George from MADE who is YOUR carrier) between 07/**/and 08/**/over timesHow do you explain the fact that I called Apollo at ###-###-#### over times, and ###-###-#### over times and the emails I sent Napoleon Mills on 07/**/and 08/**/with concerns that YOUR carried NEVER showed up at my house to pick up my furniture and belonging with NO response from Napoleon M*** I had my phone with me, YOU failed to show up!You are a company that has lied not only to me but to othersYou have a C- review with Revdex.com and on ***You cheat people out of moneyI NOW demand a full refund on my deposit of $1,otherwise I will see you in court!!!
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]What they neglected to tell you was that my belonging on the bill of lading stated it was to go to a storage facility in Portland OR. Not Las Vegas NV. I was told that my belongings would be delivered to days of delivery request. They NEVER told me that they would be shipping my stuff via a different carrier other than Apollo It was total mus-representation by them
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Sincerely,
*** ***

We sincerely apologize for this Unfortunately we did run into some maintenance issues and were unable to have our phones on at the timeWe would like to offer you the $1,in fullIf you have any questions or concerns please contact our office between the hours of 10A-3POnce
again, we sincerely apologize for the inconvenience and hope to be able to reconcile the situationOur office number is ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Please see my original detailed experience You not having record of all my multiple calls reinforces the lack of communication/service and my negative experience - it also does not resolve the situation.I do not accept this resolution and continue to request the refund of the $for services I was not provided
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Sincerely,
*** ***

We apologize for any inconvenience to the customerHowever our contract clearly states our cancellation policy, which the customer agreed tooThe carrier places the customers items in one of their safe, climate controlled, warehouses under their discretion

Revdex.com:At this time, I have not been contacted by Apollo Relocation Services, Inc. regarding complaint ID ***.Sincerely,*** ***

We apologize for any inconvenience to the customerHowever the customer had an additional cubic feet then what was agreed uponThe customer will receive a call 24-hours before the driver arrives to confirm delivery dateThe delivery clause is clearly stated in our contract, please take a
look: 6. Based on the load and mileage of your move, delivery may take anywhere from 1-business daysWest coast 1-Mid-west 1-East Coast 1-These estimated windows begin on the first day of the shipper’s availabilityGoods may be warehoused before deliveryAny situations on delivery such as, no delivery before or after a certain time, or no weekend delivery may cause your delivery schedule to go past the estimated time and may incur additional feesIn the event of any conflict between the Bill of Lading and the terms of any estimate, the terms of the Bill of Lading shall controlThe estimated price listed on this agreement is based on a flexible schedule as well as accessible conditions at both pickup and delivery locationsEstimated time of arrival is determined by many factors beyond the control of any carrier and Apollo Relocation Services Incsuch as traffic, weather, mechanical, and any acts of God

We apologize for any inconvenience to the customer because of the carrier delaysOur dispatch office has been made aware of the situation and is addressing it at the momentWe advise the customer to continue to contact our office and ask to speak to a dispatcher who can further assist her

We apologize for any inconvenience to the customerCustomers are only eligible for a refund if they CANCEL their move ten business days prior to their load date, as stated on our cancellation policy three (3) times before a customer electronically signs for the
agreement. Since this job was serviced and the customer never cancelled, they are not entitled to a refund

We apologize for any inconvenience to the customerSince the customer booked within our cancellation policy, the customer is not eligible for a refundOur cancellation policy is stated (3) times on our contractPlease take a look below;Deposits are 100% refundable with No Cancellation Fee or
Additional Charges for moves cancelled outside ten (10) business days (weekends and federal holidays excluded) prior to the first estimated pack or load dateI understand that deposits are non refundable for moves cancelled, reserved, or placed on hold within ten (10) business days (weekends and federal holidays excluded) of the first estimated pack or load dateAdditionally, cancellation policy will apply to the earliest estimated pack/load date in the event a date change is requested by clientAll cancellation and refund requests must be sent in writing via e-mail to *** Cancellation requests sent to Apollo Relocation Services Incafter business hours (6:PM EST) will be considered received on the following business day

We apologize for any inconvenience to the customerHowever, Apollo Relocation Services does not guarantee delivery A delivery date or timeWe try our best to accommodate the customer and have them delivered on their requested delivery dateAs stated in our contract below;Apollo Relocation
Services Incplaces the shipment with an authorized, licensed, and insured FMCSA household goods carrierHowever, you understand and agree that Apollo Relocation Services Incmakes no guarantees and/or warranties concerning pick up or delivery time and dates, or the assigning of a carrier to provide the transportation services requestedIf Apollo Relocation Services Incis unable to assign a carrier by the time of close of business on your last pick up date, you will be entitled to a refund of your deposit as a full satisfaction of this agreementBy allowing your assigned carrier, designated by Apollo Relocation Services Inc., to pick up your household goods, you are agreeing to the terms and conditions of this agreement.We also informed the customer that we can service them on the second day of the pick up window and also deliver it on that same dayWhich the customer did sign off on both pick up dates of the *** & ***Customer refused this offer which makes the customer ineligible for the refundApollo Relocation services did not once violate any of the terms agreed upon, Please take a look at our cancellation policy below.Deposits are 100% refundable with No Cancellation Fee or Additional Charges for moves cancelled outside ten (10) business days (weekends and federal holidays excluded) prior to the first estimated pack or load date. I understand that deposits are non refundable for moves cancelled, reserved, or placed on hold within ten (10) business days (weekends and federal holidays excluded) of the first estimated pack or load dateAdditionally, cancellation policy will apply to the earliest estimated pack/load date in the event a date change is requested by clientAll cancellation and refund requests must be sent in writing via e-mail to ***Cancellation requests sent to Apollo Relocation Services Incafter business hours (6:PM EST) will be considered received on the following business day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The address was changed to my brother in laws house because the driver arrived days before the agreed upon delivery dateMy lease did not start until August *** as I previously statedHad the driver shown up when they were supposed to my apartment would have been ready and my things could have been delivered there and assembledI had to have my belongings stored at my brother in laws house to accommodate Apollos mistakeI would like to be reimbursed for the conditions previously stated
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Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Apollo Relocation Services, Inc. regarding complaint ID ***.Sincerely,
*** ***

We apologize for any inconvenience to the customer. Upon arrival, the carrier noticed the customer had additional icubic feetAccording to regulation, the carrier provided the customer with a revised written estimate for the additional costWhich the customer did agree to.Customers are only
eligible for a refund if they CANCEL their move seven business days prior to their load date, as stated on our cancellation policy three (3) times before a customer electronically signs for the agreement;Deposits are 100% refundable with No Cancellation Fee or Additional Charges for moves cancelled outside ten (10) business days (weekends and federal holidays excluded) prior to the first estimated pack or load dateI understand that deposits are non refundable for moves cancelled, reserved, or placed on hold within ten (10) business days (weekends and federal holidays excluded) of the first estimated pack or load dateAdditionally, cancellation policy will apply to the earliest estimated pack/load date in the event a date change is requested by clientAll cancellation and refund requests must be sent in writing via e-mail to *** Cancellation requests sent to Apollo Relocation Services Incafter business hours (6:PM EST) will be considered received on the following business day

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I called and talked to them last night and got no satisfactionI talked to to whom I talked to when this all was happening and they knew about everything. She said the carrier said to contact them and I told her they didnt even want to talk to usyou get the and thats it and you people said I should be compensated and just and when I tried calling apollo after that to talk
to them no one really wanted to talk to meall everyone is sorry for my situationi told her what if this gun that was taken
landed on the street and hurt someone where would I be, and I have to fly back to ny to retrieve the money and firearm and your dont
even cover the flight fare I am really disgusted with what is going on
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,
*** ***

Revdex.com:Does Revdex.com only mediate or does it also take any action?
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
1) In my earlier reply I had attached proof that days free storage was included in the contractThe condition that we should have verbally asked for it can't be proven since I don't have a recorded phone conversationThe co'Apollo Relocation Services' should have it as they record all conversationsHowever, I do have audio recording of Apollo's customer service rep after the goods were delivered that I had asked the goods to be delivered to our new apartmentI can prove that this is a lie because the "Delivery Address" section in the contract says "Will Advise" meaning we did NOT know what our new apartment address will be.2) Regarding the phone conversation wherein the pickup date was scheduled and fixed for 9/**/as per 'Affordable Storage' and also the phone conversation with 'Apollo' on 9/**/confirming that the pickup date will be on 9/**/15: how is it that these conversations have been wiped off as well? I know the contract gives a day window but when a company calls and tells the customer something it becomes a VERBAL contract which the company should either honor or let the customer know if the information has been changedMovers shouldn't just show up at the customer's house without warningDue to this action by the movers, our estimate went up and we lost our box.
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Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]As stated in the formal response to my complaint, the moving company reports that I was charged for cubic feet of cargo (which I believe is an accurate representative of the amount of property we moved)At the stated rate of $2.94, that totals $1,If you add the $packing fee, then I should have been charged $2,Including stated Fuel surcharge of $121, that equals $2,total.However, I was charged over $2,800, which I believe is $more than what we should have been charged, based on the math listed above.In addition, I am disputing the $packing fee that we were charged, as all of our property had been pre-packaged and was ready to be loadedThe only thing the movers had to do was put two box springs in bags, which should not have cost us $I believe this money should be refunded back to us (which is included in the $I have requested above) Thank you for your time, and I look forward to your response.*** ***###-###-####
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was within the cancellation period as the pick up was not scheduled within the day periodThis company has a horrible rating with the Revdex.com for deceptive practices for the same reasonThey are a relocation service, not a moving companyThey told me that a truck was on the wayThe trucking firm they were to use was based one town away from me so how could it be on the way for a pick up ten days later? According to the reports I read about them this is a common practice with themI refuse to pay the rip off rate they are trying to collectMy credit card company has stopped payment to them already
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***