EBA Engineering Consultants Ltd

We apologize for any inconvenience to the customerUpon arrival, the carrier noticed the customer had additional icubic feetAccording to regulation, the carrier provided the customer with a revised written estimate for the additional costWhich the customer did agree to.Customers are only eligible for a refund if they CANCEL their move seven business days prior to their load date, as stated on our cancellation policy three (3) times before a customer electronically signs for the agreement;Deposits are 100% refundable with No Cancellation Fee or Additional Charges for moves cancelled outside ten (10) business days (weekends and federal holidays excluded) prior to the first estimated pack or load dateI understand that deposits are non refundable for moves cancelled, reserved, or placed on hold within ten (10) business days (weekends and federal holidays excluded) of the first estimated pack or load dateAdditionally, cancellation policy will apply to the earliest estimated pack/load date in the event a date change is requested by clientAll cancellation and refund requests must be sent in writing via e-mail to [redacted] Cancellation requests sent to Apollo Relocation Services Incafter business hours (6:PM EST) will be considered received on the following business day

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I signed an electronic payment agreement of $on January [redacted] with Bryan G***He assured me that this was the final priceIn order to book the reservation, I paid $(which I was told would be put towards the $1589.76) during this transaction on January ***At that time, I had a remaining balance of $($- $500)At the time of pick up on January [redacted] I was told I needed to pay half of the remaining balance, so I paid $This left a remaining balance of $However, at the end of this pick up the movers charged me an extra $for packingThis was a surprise to me, since MrG [redacted] told me my signed agreement would not be exceeded at pick upAt pick up, I was charged an additional $I didn't argue the price with the movers, because at this point I wanted all of my belongings to finally be in my possessionSo, I indeed did pay a total of $If Apollo is not an actual moving company their employees should not be allowed to tell customers that prices are "final" and they should also not say "3-business days" for deliveryI agreed to a delivery date of January ***, not February ***In addition, they should make customers aware that they are brokers, and that a 2nd party moving company will be taking over after the reservation is bookedI have read numerous reviews regarding these issues with ApolloI am clearly not the only customer who has been misinformed and have unfortunately had a bad experienceIt's unfortunate that Apollo still does not acknowledge these issues with their response to my complaintI do not want anyone else to go through the same experience I dealt withI have attached one of the pictures I took when my belongings were deliveredMany of my boxes looked like this- completely damagedWith the combination of poor customer service, damaged goods, and paying more than I agreed to, I feel like Apollo and the movers did not deliver the service that was sold to me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becae] This is not resolved On all documents the address for storage is Portland OR Not Las Vegas Nevada In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We apologize for any inconvenience to the customerCustomers are only eligible for a refund if they CANCEL their move ten business days prior to their load date, as stated on our cancellation policy three (3) times before a customer electronically signs for the agreementSince this job was serviced and the customer never cancelled, they are not entitled to a refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business is refusing to take any responsibility for any wrongdoing and misrepresentations during the process of our move from California to Texas They first told me that the cost of the move was determined by the amount of boxes that we placed in the moving truckThey told me that I could have up to boxes in the truck before any new fees would be accessed I packed only boxes that should have been placed on the truck, well under the maximum limit of boxes Secondly, they placed a dresser in the truck that was large and bulky that we did not intend on moving nor did I want to be placed on the truck It was an old broken dresser that I wanted to have thrown away Lastly, when they showed up to the apartment, their subcontractors that they hired switched the original terms of the agreement by stating that the cost of the move would be determined based on square feet I had my mother there only to allow the men into the house in order to take our things and place them on our truck since they were three days late and never showed up on the day they were supposed toWe were no longer in the state at the time of the move The subcontractors took advantage of the situation and forced our mother to sign a contract without giving her an actual quote When they did provide the quote, which we were told over the phone of the new price, we decided to decline their services because it was double the cost of the original quote of dollars I would really like to have our property back and would really like that the original quote of dollars be honored This whole issue has become a huge headache for my family We would also like the Revdex.com to further investigate the practices of this company and the subcontracting company It does not seem to be a common practice of the moving business to base quotes on square feet or boxes The fact that they disregard the offer that was originally made is also a very sneaky way of conducting business by providing new cost at the time when the business arrives to house after they have already provided a quote that they claim they would not go over In the end we detrimentally relied on their original quote over the phone that they misrepresented at the time of the move We have also been denied access to see our bill of the original quote on the company's websitePlease honor the original quote of dollars.We would just really like the business to honor their original quote of dollars [Your Answer Her In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We apologize for any inconvenience to the customerHowever our cancellation policy is stated very clearly on the agreement (3) times before the customer has to sign, and manually check it offPlease take a look at our cancellation policy; Deposits are 100% refundable with No Cancellation Fee or Additional Charges for moves cancelled outside ten (10) business days (weekends and federal holidays excluded) prior to the first estimated pack or load dateI understand that deposits are non refundable for moves cancelled, reserved, or placed on hold within ten (10) business days (weekends and federal holidays excluded) of the first estimated pack or load dateAdditionally, cancellation policy will apply to the earliest estimated pack/load date in the event a date change is requested by clientAll cancellation and refund requests must be sent in writing via e-mail to [redacted] Cancellation requests sent to Apollo Relocation Services Incafter business hours (6:PM EST) will be considered received on the following business day

In the contract that you booked with Apollo it states that you paid $for a one day windowThat does not mean that you are paying for a specific time windowIn the section that starts with - By electronically signing this agreement, I have read, understood and I am agreeing to the Company refund/cancellation policy and the following: Apollo Relocation Services Incplaces the shipment with an authorized, licensed, and insured FMCSA household goods carrierHowever, you understand and agree that Apollo Relocation Services Incmakes no guarantees and/or warranties concerning pick up or delivery time and dates, or the assigning of a carrier to provide the transportation services requestedIf Apollo Relocation Services Incis unable to assign a carrier by the time of close of business on your last pick up date, you will be entitled to a refund of your deposit as a full satisfaction of this agreementBy allowing your assigned carrier, designated by Apollo Relocation Services Inc., to pick up your household goods, you are agreeing to the terms and conditions of this agreement Unfortunately, you did have additional cubic feet at pickupOur representative did send to your email a break down of the additional chargesOnce again we are very sorry about the inconveniences and if you would like to further discuss this, you may give us a call at our office at ###-###-####Respectfully, Apollo Relocation Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]What they neglected to tell you was that my belonging on the bill of lading stated it was to go to a storage facility in Portland OR Not Las Vegas NV I was told that my belongings would be delivered to days of delivery request They NEVER told me that they would be shipping my stuff via a different carrier other than Apollo It was total mus-representation by them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I received a phone call from the company telling me that they moved some things around in order to get my things sent to me tomorrow nightThey then asked that I remove my complaint on here as "middle ground" for getting my things deliveredI asked for the money off that I requestedThey put me on holdWhen they came on they denied the request for money taken off my BillThen they said they would not be delivering my things tomorrow and did not know when it would be delivered In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We strongly apologize, we will process and mail out the check to the customer ASAP

We apologize if the customer feels that their move was not to the standard of our usual movesWe have informed our customer care which will reach out to the customer to see how we can help them address their issues with the moverSince we are the broker, all new arrangements done with the carriers must be dealt with them directlyHowever, we advise the customer to contact our office to see how else we can help resolve the issue

We provided the client a not to exceed estimate based on a particular inventory.On move day the client had additional pieces and some pieces that were larger than first indicatedThe quote was based on cubic feet and the client was explained they had to pay for additional cubic feet at the rate quoted we did honor the quote we did not violate the contract and we did provide the service unfortunately with long-distance moves some damages can occur if the furniture is pressed wood which it was however the client will be reimbursed through their included moving insurance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Actually you stated the movers did not have access to my building and I was charged appropriatelyI am asking you, the company I made the contract with to explain what exactly you meanWhy was was I accessed $upon deliver? And how would your customer know I would be accessed that? Your company promised me certain expectations and did not deliverYou have not answered my questions via Revdex.com & I do not feel comfortable contacting you since your company managers, thus far have been rude & have not kept their wordI would appreciate answers to my questions

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have already went to the carrier that was on my bill in dallas tx as I stated before in the other complaint put in on no one respondid so it is in dallas now to track them down as I stated before you never want responsibility and under all these things you are never responsible I wonder if the gun was never found and harm someone who would be responsible being he worked for a c ompany you subcontracted to, it makes ,me sick that compoanies hide behind all these technicalities and I called apollo back when they were suppose to call carrier and never did, as I said before nn one is ever resposible just the dumb consumer who hires them In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted]

We apologize for any inconvenience to the customerWe set up a two day window in case of traffic, weather, and other customer loadsThe customer agreed to the pickup dates of 116-116, which the carrier arrived within the agreed upon pidatePrior to the move, our Quality Assurance department spoke with the customer to reconfirm their inventory to ensure no additional items or overages at pick-upUpon arrival, the carrier noticed the customer had additional items that weren't on the inventory listAccording to regulation, the carrier provided the customer with a revised written estimate for the additional cost of the extra items from the customerSince this job was serviced and the customer never cancelled, they are not entitled to a refundCustomers are only eligible for a refund if they CANCEL their move ten business days prior to their load date, as stated on our cancellation policy three (3) times before a customer electronically signs for the agreement: “Deposits are 100% refundable with No Cancellation Fee or Additional Charges for moves cancelled outside seven (10) business days (weekends and federal holidays excluded) prior to the first estimated pack or load dateI understand that deposits are non refundable for moves cancelled, reserved, or placed on hold within seven (10) business days (weekends and federal holidays excluded) of the first estimated pack or load dateAdditionally, cancellation policy will apply to the earliest estimated pack/load date in the event a date change is requested by client.”

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have called the number and they told me to file a complaint which I have done times....was told someone would reach out to me with a claim number which they have never doneThe carriers said they delivered everything and that is a lieThe trucking company was Sammy's located in Fort Lauderdale...I sent he invoice to you yesterday along with the supervisors number at Apollo who arranged the moveThe following is a list of missing itemsCoin collection over years old...my husband is and it was his grandmothersA stamp collection also my husband's grandmotherssuits and coat jackets...there were in the box and only two were left and box was rewrappedA four foot stuffed animal with a Mexican sombrero this was a gift for our grandson...the hat arrived but no stuffed animalA Chinesse tapestry give to us from my daughter from Epcotdo not care what the carriers say ...these items are not among the things we shipped.....the expensive things are missing only other hings we shipped were old books....someone knew exactly what to take .don't know how to put a value on these things but coin and stamp collections are worth thousand...the tapestry was $and the stuffed animal was a sentiment item that has been in the family....I cannot deal with this anymore....did what I was toldMy word against the carrier, I guess...we are law biding citizens that entered into a contract with good faith and feel we have been scammed[redacted] Sincerely, [redacted] ***

We apologize for any inconvenience to the customerWe have reached out to the carrier in regards to the claim you filed for an updateHowever once the customer has been picked up by the carrier our services as a moving broker have been renderedIf the customer has any questions regarding any of the agreed upon conditions and terms we await their call at ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because Apollo Relocation charged me $1,for "Binding Estimate fee" on top of the move cost; which means that the quoted price won't change on the day of loadingOn the pick up day, the driver called and said he suspect my load is more than the quoted priceI questioned why he was making that assessment without actually seeing the load and he said he has been in the business for year, so I will be paying more more than the contract priceHe wanted me to consent to over charges before he shows upNeedless to say my inventory did not grow, it said the sameApollo charged me over 100% of the quoted price and that also includes the "Estimate binding fees of $1,400"I questioned why I am paying for that fee and they couldn't provide the rationale behind the at feeThe driver told me he will leave my load behind and keep my security deposit of $if I refuse to pay the over chargeI feel this is a calculated scamThey knew I can't afford to loose the security deposit so they will charge me any amountThey delivered household good and with lots of damages In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We apologize for any inconvenience to the customerWe do not have any record of the customer calling inCustomers are only eligible for a refund if they CANCEL their move seven business days prior to their load date, as stated on our cancellation policy three (3) times before a customer electronically signs for the agreement: “Deposits are 100% refundable with No Cancellation Fee or Additional Charges for moves cancelled outside seven (7) business days (weekends and federal holidays excluded) prior to the first estimated pack or load dateI understand that deposits are non refundable for moves cancelled, reserved, or placed on hold within seven (7) business days (weekends and federal holidays excluded) of the first estimated pack or load dateAdditionally, cancellation policy will apply to the earliest estimated pack/load date in the event a date change is requested by client.”Since this job was serviced and the customer never cancelled, they are not entitled to a refundIf the customer has any questions she is always welcome to contact us at ###-###-#### so our customer care representative can further assist them

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It is not true that the website clearly explains that you are a brokerThe website conveys that you "offer professional full-service moves" and shows an Apollo truckThe truck that arrived said " [redacted] ***" and "***." To figure out that you are a broker, you have to read the fine print after scrolling to the bottom of the pageThe estimate is also confusing and should be re-written for clarity Moreover, you did not address why Nicholas S [redacted] gave me such a low estimate for my furniture even though I gave him dimensions of the furniture and did not have more items than were in the estimate.I would like a proper explanation and a refund[redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***