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EBA Engineering Consultants Ltd

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Reviews EBA Engineering Consultants Ltd

EBA Engineering Consultants Ltd Reviews (272)

We provided the client a not to exceed estimate based on a particular inventoryAt pick up the client had additional pieces and some pieces that were larger than first indicatedThe quote was based on cubic feet and the client was explained they had to pay for additional cubic feetThe carrier
stated pieces were collected rather than 69, which is what we agreed onWe have no records or notes from the customer stating the earliest delivery date is August ***We strive to deliver on dates that accommodate the client, so if we had any indication of this date we would have surely honored itThe customer agreed to terms and conditions, customer was not coerced into signing contractIn no way shape or form did Apollo Relocation Services violate the terms or conditions on the agreed upon contractIf the customer has any concerns on the agreement please give us a call at *** so a customer care representative can go over the agreed upon terms and conditions

The estimate was given in good faith by the company and on move day the client required more services such as packing and had more itemsto ship therefore they recieved a revised estimate which they signed agreeing to the new cost for the serviceNo contract was ever voided, the service was provided and proper protocol was followedWe apologize if the service failed to meet the clients expectations

We apologize for any inconvenience to the customerAs per
the carrier they offered the customer a $refund, which the customer
agreed to. Apollo Relocation Services
also refunded $to the customer to avoid further escalationThe customer
agreed to the compensation and chose
to continue the move with the same
carrierWe are in regret that the customer went through a situation like this
If the customer is seeking further compensation than it would be something
taken up with the carrier directlyWe advise the customer to give us a call so
we can assist them with any questionsOne of our customer care representatives
can be reached at ###-###-####

We apologize for any inconvenience to the customerAs per our notes the customer provided A new delivery address due to inability to accept delivery herselfThe customer was not charged an additional fee for the address change.The new address provided was to the customers brothers houseNeither customer nor the brother directed movers to reassemble the furniture on siteThe movers were under the impression that the items were simply being stored thereHad the customer been available for delivery to her original destination staging and reassembly would have been provided as per the contractThe carrier did not intentionally lie to the customer it was an honest mistake as they had rented a 10xtruck but was given a 8xtruckHowever once it was brought to their attention the cubic footage was properly adjustedAs per our contract, which it states more than once"Apollo Relocation Services Incis not liable, responsible, or to be held accountable for any damage, delay, loss, or expenses resulting from any carrier or caused by any act of God." Once again we apologize for any inconvenience to the customer but in no way shape or form did Apollo Relocation Services violate the terms or conditions on the agreed upon contract

Requesting a refund $

We apologize for any inconvenience to the customerWe always try our best to inform the customer ASAP of their pick up timeUnfortunately due to the nature of the business we get delayed with that information due to traffic, weather, other customer’s loads, etcThe customer did indeed have packing materials used and would be responsible for the additional chargesIf the customer has any questions regarding his bill we advise and await for his call at ###-###-#### where one of our representatives can assist him

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Unfortunately, delays do occur within the transportation industry, but the customer was advised of delays every step of the wayThe business day delivery spread is an estimated delivery spread, but the customers items were still delivered before the allotted delivery spread by the agreement and
DOT regulation, before business daysWe advise the customer to call our office to help them file a claim against the carrier for any damaged items

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becaus The company told me days ago they were getting the paperwork from the movers, and I still have not heard from them I said I might have had extra boxes Does this cost an extra $????? They are scammers, and I informed them that in president Obama passed the law that they cannot hold my shipment demanding more moneyIt's called fraud Please read their reviews, they have complaints for this very same scam
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The client has received their delivery and was given a $discount as stated by themAlso although we strive to deliver on dates that accommodate the client we do not guarantee delivery time frames and the Bill Of Laden contract from the move date specifies delivery timelines which by ***
** *** guidelines can take up to daysWe apologize if the service failed to meet the clients expectations but did provide a discount and the serviceAlso the inventory form the day of pick up and from the original estimate shows many additional items therefore that is why the client was given a revised cost on move day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I am accepting their offer, but an offer to fill out claim is not the same as a guaranteed reimbursement. I do not yet see this resolution is satisfactory to me and do not yet consider the matter to be resolved
Sincerely,
*** ***

The estimate received is for a specific inventoryif their were additional items in the move which was the case here then the client is responsible for these overages and is presented a revised estimate which they sign

As we have said in the past, the carrier has unfortunately been giving us the run around as well and we have not be able to get a definite answer from him eitherAs soon as we have an definite answer for you we will reach outWe apologize for any previous responses we have given you but they were based off the answers we received from the company

We apologize for any
inconvenience to the customerEvery time we found out that the customer was
going to be delayed we reached out right away to inform himHowever the
customer had a day window and we arrived on the first day of the window that
the customer agreed toDue to the nature of
the business, delays happen
because of traffic, weather, and other customer’s loadsWe accommodated the
customer as much as possible to even allowing the customer to pay with a credit
cardWhen in our contract it clearly states the only form of payment methods we
accept are cash or money orderThe customer also set up a first available
delivery date of November ***, which guarantees that the furniture
will not deliver before that datePlease take a look at one of the agreed upon
conditions and term;Based on the load and mileage of your move, delivery may take
anywhere from 1-business daysWest coast 1-Mid-west 1-East Coast
1-These estimated windows begin on the first day of the shipper’s
availabilityGoods may be warehoused before deliveryAny situations on
delivery such as, no delivery before or after a certain time, or no weekend
delivery may cause your delivery schedule to go past the estimated time and may
incur additional feesIn the event of any conflict between the Bill of Lading
and the terms of any estimate, the terms of the Bill of Lading shall control
The estimated price listed on this agreement is based on a flexible schedule as
well as accessible conditions at both pickup and delivery locationsEstimated
time of arrival is determined by many factors beyond the control of any carrier
and Apollo Relocation Services Incsuch as traffic, weather, mechanical, and
any acts of God

We are very sorry for an inconvenience As per our records, the customer did try to cancel but then decided not to once they spoke with one of our representativesWe have paperwork showing that he electronically signed our contract twice which states the cancellation policy three (3) times in
itThe customer signed for the first time when he initially booked with us on March **, and then again with another representative on May **, Every time the customer signs the contract that means that they are signing and choosing to continue with usThe customer was also upset because we could not get there on the *** of May but they were definitely coming on the ***As per the contract the customer signed, his two day pickup window was set for 5/**-5/**, meaning that the carrier can come on either of those days in case there are delays and they were not able to get there on the first day of the pickup windowIt also states in the contract in the section that starts with - By electronically signing this agreement, I have read, understood and I am agreeing to the Company refund/cancellation policy and the following:3. Apollo Relocation Services Incplaces the shipment with an authorized, licensed, and insured FMCSA household goods carrierHowever, you understand and agree that Apollo Relocation Services Incmakes no guarantees and/or warranties concerning pick up or delivery time and dates, or the assigning of a carrier to provide the transportation services requestedIf Apollo Relocation Services Incis unable to assign a carrier by the time of close of business on your last pick up date, you will be entitled to a refund of your deposit as a full satisfaction of this agreementBy allowing your assigned carrier, designated by Apollo Relocation Services Inc., to pick up your household goods, you are agreeing to the terms and conditions of this agreement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I have called the 800 number and they told me to file a complaint which I have done 4 times....was told someone would reach out to me with a claim number which they have never done. The carriers said they delivered everything and that is a lie. The trucking company was Sammy's located in Fort Lauderdale...I sent he invoice to you yesterday along with the supervisors number at Apollo who arranged the move. The following is a list of missing items.1. Coin collection over 100 years old...my husband is 70 and it was his grandmothers.2. A stamp collection also my husband's grandmothers3. 7 suits and coat jackets...there were 9 in the box and only two were left and box was rewrapped.4. A four foot stuffed animal with a Mexican sombrero this was a gift for our grandson...the hat arrived but no stuffed animal.5. A Chinesse tapestry give to us from my daughter from Epcotdo not care what the carriers say ...these items are not among the things we shipped.....the expensive things are missing only other hings we shipped were old books....someone knew exactly what to take .don't know how to put a value on these things but coin and stamp collections are worth thousand...the tapestry was $50 and the stuffed animal was a sentiment item that has been in the family....I cannot deal with this anymore....did what I was told. My word against the carrier, I guess...we are law biding citizens that entered into a contract with good faith and feel we have been scammed.[redacted]
Sincerely,
[redacted]

We apologize for the delay in picking up the car. The car was picked up by a separate service and while we try our best to coordinate the timing of the household pick up and the car it is difficult logistically however we did coordinate with the client to get it done and we aspire to deliver the...

highest quality of service in a very difficult industry involving many different moving parts. We thank the client for their patience and their business and are hear to assist with anything else they need regarding their relocation.

We apologize for any inconvenience to the customer. We have reached out to the carrier in regards to the claim you filed for an update. However once the customer has been picked up by the carrier our services as a moving broker have been rendered. If the customer has any questions regarding any of...

the agreed upon conditions and terms we await their call at ###-###-####.

We apologize for any inconvenience to the customer. However our cancellation policy is stated THREE times before a customer signs the agreement. The customer must also manually check off a box that they have read, agree, and accept the cancellation policy and the terms and conditions. One of our...

representatives from the Quality Assurance department called the customer to go over all necessary information and their inventory. When the customer told our representative that the items were in garbage bags, we advised the customer that this was not allowed. However we provided the customer with options and offered discounts as well. The customer refused all offers and chose to cancel the entire move.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
Now Apollo is just straight up lying. HALF OF MY THINGS were delivered on the [redacted] business day, NOT the [redacted] like they're claiming. From June ** to July [redacted] is 20 business days. HOWEVER, the other half of my things are still MIA because they were SOMEHOW LEFT BEHIND IN NEW JERSEY. I don't even know why my things went to New Jersey and sat in a warehouse for 3 weeks before they even began to make their way to Louisiana. I WILL FIGHT THIS FOR MONTHS AND YEARS IF I HAVE TO. This company lies. They have swindled me out of my money, told me they had an A+ rating from the Revdex.com and still have not delivered HALF OF MY THINGS. THE CUSTOMER IS ALWAY RIGHT. I have worked customer service jobs since I was 16 years old and when a customer tells you you're wrong, YOURE WRONG. I am a pharmacist, if I made my customers wait almost 2 months for their medications, they'd be dead! Delivery of only HALF OF MY THINGS  does not count.  I have now had to spend money on new clothes, kitchen utensils, pots and pans, etc because THIS COMPANY COULD NOT DELIVER ON TIME. I AM STILL WAITING FOR THE OTHER HALF OF MY THINGS AND IT IS NOW BUSINESS DAY 33. I don't think anyone at this company would appreciate being treated like this of they were in my position. THE CUSTOMER IS ALWAYS RIGHT. DELIVER THE REST OF MY THINGS AND GIVE ME MY $1800 BACK OR I WILL SUE YOU. I have never dealt with such an incapable, ignorant, company. Just deal with the fact that you have lied to me on multiple occassions, failed to deliver my things in a timely manner and give me my money back.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

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Address: 201-4916 49 St, Yellowknife, Northwest Territories, Canada, X1A 2P7

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