Eco Flower LLC

Hello,Thank you for reaching back out to usI am sorry to hear that you feel this wayI have tracked your shipment and do see that they were delivered to the shipping address on file today, June 5thWe do hope you love the items you receivedHope you have a great day!!Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderWe are currently awaiting a shipment of the specialty flowers required to complete your Northern Lights BouquetThe order is with our Escalations team and they will work to get the order out as quickly as possibleI
apologize for any inconvenience causedPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your order!! I have pulled up your order and confirmed that the item has shipped and looks like it was delivered todayWe do hope you love your new bouquetPlease let us know if there is anything else that we may help you
with.Thank you

Hello,Thank you for reaching out to usI do apologize about our production time being passed what was promised on our websiteDue to some unforeseen circumstances we are trying our best to minimize the delay as much as possibleWe are doing our best to ensure that this situation does not take
place again, and have taken all precautionary steps to ensure this will not happen in the futureOnce again we apologize to you for all the troubles caused because of this, and we appreciated your patience and understanding on the matterOnce your order has shipped you will receive an email with tracking informationPlease let us know if there is anything else that we can help you with.Thank you

I emailed you my correspondence s with themMy order is : order #*** See below for my correspondence with eco flowerHow could there not be a record of this I have pages of emails and a payment to them I can send you Hello, I apologize about any inconveniences this may have caused you, I went ahead and got the order cancelled and refund process started for youPlease watch your email for a notification showing the refund has been processedThank you for your time and patience. If you need further assistance, feel free to contact Customer Service at [email protected], AnnEco FlowerCustomer Service Departmentwww.ecoflower.com877-338-3793-------- Original Message --------Subject: Re: New customer message on August 22, at 11:PMFrom: *** *** Date: Mon, September 18, 3:pmTo: [email protected] I requested a refund pleasePlease refund meI have never heard of a company with no estimated time of arrival of productWhat I ordered this for has come and goneHow do people order things from you for events and parties when there is zero idea of when it could comeIt could be a month or it could be months? Or more? That makes no senseYou have several reviews on Yelp stating that people have not gotten their refunds and never received the product eitherYou may want to check that outPlease refund me or I will any necessary next steps. thanks*** Sent from my iPhoneOn Sep 18, 2017, at 12:PM, [email protected] wrote:***, We don't have an estimated time at allWith our backlog there are some orders that take longer than othersIf your wanting a refund, the order will show fulfilled on your online account, we process every refund we have so I have no idea where that information about people never getting their refund comes fromThank you for your time and patience. Thank you, AliciaEcoFlower -------- Original Message --------Subject: Re: New customer message on August 22, at 11:PMFrom: *** *** Date: Fri, September 15, 6:pmTo: [email protected] you work there I'm not asking for an exact date but when people order the flowers on average how long does it typically take?Your yelp reviews all say that your company sometimes never actually gives a refund when you say you will and that if they keep the order the flowers arrive 3-months later if at allI was going to recommend you to several friends and family members for bridal and baby showers that I plan coming up but if I can't see the product that is pretty hard to do And you should say somewhere that it takes that long. How do I know you will actually refund me at this point?Sent from my iPhoneOn Sep 15, 2017, at 5:PM, [email protected] wrote:That is up to you if you decide to keep the item and wait for itI can't provide a time-frame right now, I'm sorry. Regards, Ann-------- Original Message --------Subject: Re: New customer message on August 22, at 11:PMFrom: *** *** Date: Fri, September 15, 3:pmTo: [email protected] want it if it's going to come soon not if it won't arrive for another month? It was supposed to be decor for a party that I no longer can use it forWhile I receive it at least in the next two weeks? Sent from my iPhoneOn Sep 15, 2017, at 5:PM, [email protected] wrote:If you are wanting to keep the item, we can offer you a gift cardIf you are wanting to cancel the order, we can start the refund process nowI look forward to hearing back from you. Regards, Ann-------- Original Message --------Subject: Re: New customer message on August 22, at 11:PMFrom: *** *** Date: Fri, September 15, 3:pmTo: [email protected] credit? I should get a refund and still get what I orderedI've never heard of ordering something and not even getting somewhat of a timeline of when it will be received Sent from my iPhoneOn Sep 15, 2017, at 3:PM, [email protected] wrote:Hello, Thank you for contacting us about your orderI do apologize about our production time being past our goal of business day as stated on our websiteWe are backlogged on ordersWe are trying our best to minimize the delay as much as possibleUnfortunately, we cannot provide a time frame for youWe are doing our best to ensure that this situation does not take place again, and have taken all precautionary steps to ensure this will not happen to your future orders with us Once again we apologize to you for all the troubles caused because of this, and we appreciate your patience and understanding on the matterOnce your order ships you will receive a confirmation email with a tracking number attachedIf at any time you no longer wish to continue with your order we can issue store creditThank you so much for your time and patience.If you need further assistance, feel free to contact Customer Service at [email protected], AnnEco FlowerCustomer Service Departmentwww.ecoflower.com877-338-3793-------- Original Message --------Subject: Re: New customer message on August 22, at 11:PMFrom: *** *** Date: Fri, September 15, 1:pmTo: [email protected] never came it's been over a month? What's going on?Sent from my iPhoneOn Aug 23, 2017, at 11:AM, [email protected] wrote:Hello, It usually takes around 3-Business days to arrive, but it can come sooner or take longer depending on where its shipping in relation to where our warehouse is located. Thank youTaylorEcoflower-------- Original Message --------Subject: Re: New customer message on August 22, at 11:PMFrom: *** *** Date: Wed, August 23, 8:amTo: [email protected] so it should get shipped out by next week? How long is the delivery window from when it gets shipped to expect to receive?Sent from my iPhoneOn Aug 23, 2017, at 10:AM, [email protected] wrote:Thank you for contacting us about your order Looking at your most recent order #*** it looks as though it was ordered on 8/10/ It is our goal to have your order shipped after business days of purchasePlease feel free to contact us when that time frame has been exceeded so we can further assist youThank you for your patience and time. If you need further assistance, feel free to contact Customer Service at [email protected] you, Have a great day!AngelaEco Flower-------- Original Message --------Subject: New customer message on August 22, at 11:PMFrom: "Eco Flower (Shopify)" Date: Tue, August 22, 11:pmTo: [email protected] received a new message from your Online Store's contact form.Name:*** *** Email:***Phone:***Body:Hi there! I placed an order through my fathers amazon accountHis name is ***'s * ***The order is going to my apartment *** *** *** ** *** ** ** ** ***I wanted to see the status of my order? Let me knowThanks! Best *** Sent from my iPhoneOn Oct 2, 2017, at 4:PM, Revdex.com wrote: Revdex.comRevdex.com PROVIDES A SERVICE THAT MARKETSTRUST IN YOUR BUSINESS&BRANDThis e-mail is to notify you that you currently have a new message with Revdex.com in regards to complaint #***.Please click on the link below to access Revdex.com's Online Complaint Management System to read this message.Click here to read the message.If your email program does not support the link above, then please copy and paste the link below into your browser.http://odrcomplaint.Revdex.com.org/odrweb/Home/SecureLogin.aspx?SecureLi...⇄ is a post-only mailingReplies to this message are not monitored or answeredIf you have any further questions or concerns, please do not hesitate to contact us [email protected] 801.892.6009.Thank youRevdex.com PROVIDES A SERVICE THAT MARKETS TRUST IN YOUR BUSINESS&BRANDDon't wish to be contacted by Revdex.com? Click here to unsubscribeThis message and all attachments sent by Revdex.com is a private communication, and it may contain confidential and/or privileged informationIf you are not the intended recipient, you are hereby notified that any disclosure, copying distribution or use of the information contained in or attached to this message is strictly prohibitedIf you have received this message by mistake, please notify the sender by reply email and then delete the message from your system without printing, copying or forwarding itThank you. Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello,Thank you for reaching back out to usAs the orders have shipped they are not eligible for refund.Thank you

Hello,Thank you for reaching back out to usI have pulled up your order and show that your order was shipped out on May 10th and was delivered today May 12thPlease let us know if there is anything else that we can help you with.Thank you

To Whom It May Concern:Although we are sorry to hear about this customer's unfortunate experience, we are unable to assist in the matter since the complaint was erroneously placed against our companyWe do not have record of an order placed in this customer's name nor pertaining to the mentioned
order numberBased upon the order number and the method of placing the order online, it is likely that the order was placed with Eco FlowerThey have a wedding line of their ownJust so you are aware, we at EcoFlower Weddings are a completely separate company from Eco FlowerWe have different owners and offer different productsThis can cause confusionOur company, EcoFlower Weddings, is a much smaller company that specializes in just weddings and custom ordersSince we craft custom orders, we do not have a "click and order" online ordering formatRather, all orders are placed via email or phoneThe process is very involved and personalized from beginning to endAs the owner of the company, I personally participate in all customer service matters, order placements, and crafting of placed ordersI can personally attest that this customer did not place an order with our companyIt would be best for the customer to reach out to the company in question to resolve the matterPlease let us know if any additional information can be provided to address the matter on our behalfWe wish the customer the best in reaching the resolution she desiresThank you. Chelsea D***Owner, EcoFlower Weddings

Hello,Thank you for reaching back out usDue to the delay's that you have experienced with your order, I have processed a full refund back to your original form of paymentAn email has been sent to the email address associated with the orderDepending on your financial institution your refund will post back to your account in 3-business daysWe do hope that you enjoy your item!! Please let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching back out to usAs found out previously after speaking with your partner on September 29thIt was found that the order number that is being repeatably provided to us, is in fact NOT the order number for the order that you purchasedAfter we received a screenshot of the correct order number that day, we were able to confirm that the correct order number was also in fact refunded. The transaction ID for the refund is ***.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that your order has shipped and was delivered on June 20thWe do hope you love the items that you receivedPlease let us know if there is anything else that we may help you
with. Thank you

Hello,Thank you for reaching out to usI do apologize for the issues you experienced with your orderWe have implemented many new changes to ensure these issues do not occur againI do see that you were fully refunded on July 7th.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that your order has been cancelled and refunded per your requestAn email confirmation has been sent to the email address on fileDepending on your financial institution your
refund will post back to your account within 3-business days from the date on the emailPlease let us know if there is anything else that we may help you with.Thank you

Complaint: ***
I am rejecting this response because:the business did not contact me before canceling my orders, which is what I wantedWhich is what any professional company should doThey could have offered me some of my money back for my troubles, they could have offered some alternatives or made some accommodations and handled theirselves in a professional manner rather than ignoring their customer
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay!! I have pulled up your order and confirmed that it has shippedAn email confirmation was sent to the email address on filePlease let us know if there is anything else that we may help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:The item has NOT shipped They provided a tracking number via email a day or ago,When you track the item, it clearly has not shippedThe tracking number they gave me is - ***.the DHl welbsite states the tracking number is invalid.I have been told by others they use this tactic to stop the Revdex.com inquiry.
Sincerely,*** *** ***
*** ***

Hello,Thank you for reaching out to usI apologize for the issues that occurred with your orderI have pulled up your order and confirmed that your order has been refundedAn email confirmation was sent to the email address on fileDepending on your financial institution your refund will post
back to your account within 3-business days from the date on the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usAs we have no orders under any of the information you provided, we are unable to assist you.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Hopefully the business can realize that it should not take me filing with the Revdex.com to get my items shippedIt is really sad that EcoFlower continues to postpone shipments, cancel orders, and delete Facebook complaints
Sincerely,
*** ***