Eco Flower LLC

Complaint: ***
I am rejecting this response because:if I hadn’t hounded them on my order status for my WEDDING FLOWERS, they would have never let me know the order that I paid for in November and requested to arrive 2/19/was latein multiple emails I asked when I would receive the flowers and never repliedThey only replied when I said I contacted Revdex.com and even then they couldn’t tell me when they’d arriveThey are supposed to send an email with tracking information when it is shippedNothing yetAttached email chain shows me asking multiple times yesterday when the order will arrive and the company refusing to provide shipment info The last thing a bride wants to do the day before her wedding is to deal with a non responsive company she gave money to over months agoI have little hopes the flowers will arrive on time, and when they arrive late I want a full refund, not a partial refund because this is the companies fault and the partial refund option makes me feel like the company isn’t financially sound and will do whatever they can to steal people’s moneyI’ve had to now spend money finding a reputable business to fulfill my order for my WEDDING DAY
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: No one is answering the phone callsI keep calling and calling, and NOTHING! No answer.
Sincerely,
*** ***

Hello,Thank you for reaching out to usAs mentioned previously your Peter Cottontail bouquet would be shipping soonI have pulled up the replacement order and do see that it has been labeled and is awaiting carrier pickup this afternoonI am including a link to better track the shipment, ***Please allow 24-hours for the tracking information to update. In regards to the Narrow Glass Vases I am happy to hear that you did in fact receive themAs for the refund the total amount is $which is the cost you paid after discountPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shippedTracking shows that it is currently at the shipping facilityI am including a link to better track your
shipment, ***USPS will complete your deliveryPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it has shippedAn email confirmation was sent to the email address on fileI am including a link to better track your
shipment, ***In regards to our business days in regards to the refund or reship means that after business days you may request a refund, which will cancel your order or reship means that we will reship if there has been no movement on trackingPlease let us know if there is anything else that we can help you with.Thank you

Hi ***,I apologize for my confusionI wasn't seeing this order any longer as it had already gone to shippingYou will be receiving your shipping confirmation shortly. Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that the order has been cancelledIn regards to your refund, your refund would be applied back to your original form of paymentHowever in your case I see that you placed your
order using PayPalWe previously chose to no longer use PayPal as a payment option on our site causing extreme issues with refundsWe do advise that you file a claim via PayPal and we will process your refund directly through the claimWe do apologize for any inconvenience causedPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that you have spoke with a member of our customer service teamPer your request your order was cancelled and a refund was processed back to the original form of paymentAn email
confirmation was sent to the email address on fileDepending on your financial institution your refund will post back to your account within 3-days of the date of the emailPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled your order up and it shows that it has shippedTracking shows that the order is out for delivery todayWe hope you enjoy your orderPlease let us know if there is anything else that we can help you
with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that it has been cancelled and your refund has been processedAn email confirmation has been sent to the email address on fileDepending on your financial institution your
refund will post back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that the order has shipped and was delivered on August 2ndWe do hope you love the items you received and apologize for any inconvenience caused by the delayPlease let us
know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI do see that you were able to speak with a member of our customer service via our chat featureA partial refund was sent back to the original form of payment on December 28th. Thank you

refund

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and see that it was shipped todayAn email confirmation was sent to the email address on fileI am including a link to better track your
shipment, ***Please allow hours for the tracking information to updatePlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and it looks like your order has shippedI am including a link to better track your shipmentBased off the current tracking your order is en route to your local post
office. ***We do apologize for the delay and any inconvenience causedPlease let us know if there is anything else that we can help you with.Thank you

Complaint: ***I am rejecting this response because:Although I received the email saying the return was completed, nothing has posted to my accountI inquired and noted to the business that my credit card info had been updated and the response I got was that it should still go to the account since it is the sameUntil the return has posted, I don’t feel comfortable closing this claim.Sincerely,*** ***

Complaint: ***
I am rejecting this response because: The order was not cancelled on July 7thMy claim with PayPal was submitted on July 7thI could not get a hold of anyone from EcoFlower TO cancel the order since I could not get a response from a customer service representative myself for WEEKSPayPal had to be the middle manThis is only one of three orders that I have inquired about multiple times, so this is not a one time occurrenceI will not rescind my complaint to the Revdex.com because this is the absolute worst company I have ever dealt with as far as customer serviceLeaving a Facebook comment asking a customer service rep to contact you about an order you placed from SEVEN months ago gets you banned on the pageNone of my e-mails asking to cancel the orders and asking for a refund from EcoFlower directly were either blocked or unansweredThe only response from this company has been in defense of my complaint through Revdex.com, so apparently you're only worth responding to if you report them for bad business practicesI expect a refund for my other two orders to be dealt with promptly or another complaint will be filed
Sincerely,
*** ***

Hello,Thank you for reaching out to usI have pulled up your order and confirmed that it has been cancelled and the refund process has begunAs you have been advised, the refund process does take between 14-BUSINESS daysBased off the cancellation date of your order we are still within the
advised timeframeOnce your refund has been completed, you will receive an email confirming the completion of your refundDepending on your financial institution your refund would post back to your account within 3-business days from the date of the email. If you have not received the email confirmation by March 19th (20th BUSINESS day) please contact us.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your order! I have pulled up your order and I see that we received an email on April 18th requesting that the order be cancelledI apologize our customer service department has been behind on emails so it did take us a few days to
complete your requestAs your order has been cancelled and refunded we are unable to ship out the item on the orderPlease let us know if there is anything else that we can help you with.Thank you

Hello,Thank you for reaching out to usI have reviewed your order and see that you have spoken with our wedding department on multiple occasionsI do see the most recent update on your order is that we are scheduled to deliver your order on or before August 30thIf you have any additional
questions please reach out to our wedding department directly and they will be happy to assist you.Thank you