Eco Flower LLC

Hello,Thank you for reaching out toI apologize for the delay in your orderI have pulled up your order and see that your order has shippedYou can track your shipment at UPS.com using tracking #***Tracking shows that the order is scheduled to be delivered to you on Wednesday May
17thPlease let us know if there is anything else that we can help you with.Thank you

Complaint: ***
I am rejecting this response because:
If it is shipping out next week then great but don't lie to me and the Revdex.com saying you gave me a time frame Vance you didn't Attached is your email response saying you cannot provide a time frameThanks.
Sincerely,
*** ***

Hello,Thank you for reaching back out to usI am sorry to hear you feel this wayAs a extremely quickly growing business we are developing new and exciting ways to be able to communicate and connect with our customerUnfortunately these processes are not able to be applied overnightWe do hope that you have a great day!! Please let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI have pulled up your order and see that it has been cancelled and refundedI apologize for the confusion on your orderAs your order was placed for Wedding items it does have a different production time frame per our Wedding FAQ's and Terms &
ConditionsOur wedding items are prioritized by wedding dateBased off the date you provided on the order, October 8, 2017, your order would have been delivered 7-days prior to that date to ensure that your item arrived perfect for you wedding datePlease let us know if there is anything else that we can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI will follow up if the check does not arrive by the end of the week as stated in the business' response.
Sincerely,
*** ***

Hello,Thank you for reaching out to usI do apologize for the delay in your orderI have pulled up your order and confirmed that your order was cancelled and refundedAn email confirmation was sent to the email address on fileDepending on your financial institution your refund would post back
to your account within 3-business days from the date of the email. In regards to the conversation that you had with "Samantha", we have pulled the call and reviewed the entire conversationAs per your statement that you were being cussed at and called derogatory names during the call which provoked you to be unkind to her would be falseBased off the call you were transferred to "Samantha" from another customer service agent after she was treated so poorly and cussed atAfter "Samantha" took the call the verbal abuse continuedAfter multiple attempts by "Samantha" to calm the situation the call was disconnected.Please let us know if there is anything else that we may help you with.Thank you

Hello, Thank you for reaching out to usI apologize for the delay in your orderPer your request your order has been cancelled and refunded back to your original form of paymentAn email confirmation has been sent to the email address on fileDepending on your financial institution your
refund will post back to your account in 3-business days. I apologize that you have had trouble contacting our customer service departmentThey are currently days behind on emails and are working on get through them as quickly as possiblePlease let us know if there is anything else that we can help you with.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is all that the business is willing to provide, despite earning money on my payment of $in the form of interest and causing me to be out of pocket an additional $due to their extremely late notification of their inability to process my wedding order (no notification received until business days before the date I needed it by after having the order for months) and I hope others see this and stay far away from this terrible companyI am still extremely unsatisfied; had this business contacted me earlier (news reports indicate that they have been struggling for months), I would have been satisfied with a refundI will be telling everyone I can and reaching out to my local news station
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your order!! I have pulled up your order and confirmed that the order has been shipped and delivered to the shipping address on fileWe do hope you love the items you receivedPlease let us know if there is anything else that we
may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay!! I have pulled up your order and confirmed that it has been cancelled and refunded for a total of $After reviewing your order I have confirmed that you have been in contact with our customer service department on numerous
occasions. An email confirmation was sent to the email address on fileDepending on your financial institution, your refund would post back to your account within 3-business days from the emailIf this time has passed and you have yet to see your refund please let us know and we'd be happy to provide you with a transaction ID to provide your bank. Thank you

Complaint: ***
I am rejecting this response because:What part of your company failed to provide what I paid for, are you not capable of understanding? The time for me to even USE what I purchased has came and gone because of your inability to fulfill orders in a timely mannerThat is the company's issue, not the consumersI guess since this is going no where, I will be looking into further actions to be reimbursed for my losses
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and your refund has been processed for both ordersAn email confirmation has been sent to the email address on fileDepending on your financial institution your refund will post back to
your account within 3-business days of the date on the email. In regards to our time frames we do list them in multiple locations on the websiteThey are available on each product page, the bottom of the page, as well as prior to check out we do require that customers read and agree to our Terms & Conditions prior to checkoutPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderI have pulled up your order and confirmed that the order has been cancelled and refundedAn email confirmation has been sent to the email address on fileDepending on your financial institution your refund will post
back to your account within 3-business days from the date of your emailPlease let us know if there is anything else that we may help you with.Thank you

Hello,Thank you for reaching out to usI apologize for the delay in your orderWe have experienced a delay due to back order with one of our suppliersI have cancelled and refunded your order per your requestAn email confirmation has been sent to the email address on fileDepending on your
financial institution your refund will post back within 3-business daysWe apologize for any inconvenience causedPlease let us know if there is anything else that we can help you with.Thank you

Complaint: ***
I am rejecting this response because: Product bought on a joint credit card Purchase in name of *** ***, but you can clearly see the order number
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Yes, the product was finally shipped AFTER I opened a Revdex.com complaintHowever, the product was shoved into a box to small for it and arrived damagedI sent an email with pictures and have yet to receive a responseI don't believe a customer should have to open a complaint to receive a product and then receive damaged product after waiting for so long.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello,Thank you for reaching out to usI apologize for the delay in your orderWe have experienced a delay as our specialty flowers that are required to complete the Southern Belle BouquetThat shipment is expected to arrive very soonYour order has been given to our Escalations team and they
are working to get orders out as quickly as possibleWe are making many new and exciting changes to ensure that these issues do not occur againOnce the order has been completed you will receive an email with tracking to the email address on fileIf you prefer to receive a refund for your order please contact our customer service department and they will get that taken care of for youPlease let us know if there is anything else that we can help you with.Thank you

Hello,As the account on the order is not under your name we are unable to speak with you in regards to the order.Thank you

Hello,Thank you for reaching out to usi apologize for the delay in your orderI have pulled up your order and confirmed that the order has been cancelled and refundedAn email confirmation has been sent to the email address on fileDepending on your financial institution your refund will post
back to your account within 3-business days from the date of the emailPlease let us know if there is anything else that we may help you with.Thank you