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Econo Lodge

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Econo Lodge Reviews (233)

To whom it may concern, We did send an estimator to [redacted]’s home, we do that so we can educate the customer of all  charges ,delivery times and answer all there questions. All of our customer’s are aware that they pay for their  actual weight of their  shipment, the day we...

estimated [redacted]’s home he made us aware that certain items were not going but when we arrived to move him he added them and was totally aware his price was going to increase, he was also charged $850.00 for a shuttle at destination which he informed us he would not need one, his complex allows 53 foot tractor trailers but when we got there they would not allow our trailer in and we had to have our trailer off load onto another one of our smaller trucks ( this is very labor intensive). Since we did the move we did try to talk to reach the [redacted]’s but there only interest is to get a free move, all of our customers for the last 25 years have been happy with our service, every now and then you get a customer that is looking to take advantage of a good and honest company , all that has been stated in this letter can be documented with emails, estimate and other paperwork to prove [redacted] was completely aware of his charges. Please let us know how we can be of assistance to close this matter amicably , Thank YouAll American Van Lines Inc.[redacted]

...

                                        ...                                         Saturday, July 8, 2017   This letter is in response to complaint ID# [redacted] regarding [redacted].    Mr. [redacted] booked a room through a 3rd party reservation service on [redacted] at our motel for June 18, 2017 for two nights. He arrived after our business hours at 11:30 p.m. on the night of June 18. He was in his room for about an hour before he called the front desk. He complained of a cigarette burn/hole in the comforter and nothing more. Our onsite front desk staff apologized and offered to upgrade him to a different room at no extra cost. He refused and wanted a full refund. We went against cancellation policy and took off the 2nd night of his stay, refunding $92.82 back to his credit card that night. We explained to Mr. [redacted] that we would not be able to refund the night of the 18th due to policy and an offer to change rooms, to which, he declined. Mr. [redacted] then left at some point that morning around 2 a.m. on June 19.   That morning at 9 a.m. our housekeeping staff found trash in front of the door to the room left by Mr. [redacted]. Upon entering they did find the very small hole in the comforter and more trash left by Mr. [redacted]. There was no old food/bones anywhere in the room nor was that even mentioned to anyone on our staff by Mr. [redacted]. The room appeared to have been obviously used for a time.   It is our policy that any reservation must be cancelled 24 hours in advance. We understand that at times there may be extenuating circumstances, however, we do not believe this to be one of those cases. We do apologize that Mr. [redacted] felt his room was less than satisfactory but he chose not to move to another room. In light of the situation a refund of the first night will not be given.

I've always used Tim's Service Center for work on my vehicle, and everyone was very helpful so I decided I would buy my next vehicle from them. The sales end of the Tim's Subaru could use some work. From the start I kind of had a weird feeling about it all. The sales men were a little shifty, you could tell they were trying hard to make the sale which I'm not a fan of but I gave them the benefit of the doubt. So supposedly got the loan, got in the new vehicle and left. I got a call a couple days later to be informed that I actually didn't get the loan and that the vehicle needed to be returned. Now I'm sure there are good people there but this deal just blew my mind. Why would you lie to someone about having the loan for a vehicle or not? Why would you risk letting a new vehicle off the lot, register it, and then have it returned. And to top it all off I found that they were shorting me on my refunds that I was using on a down payment.

I won't be using Tim's anymore.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[redacted] automotive never asked if I wanted the vehicle fixed, and when I did request that they fix it, they stated that they would just exchange the vehicle for a [redacted]. I agreed, and then was told that I would have to put more money down due to the truck being of higher value. At this point I was very discouraged, and was told that they could find another vehicle in my price range, however this could take months. In the mean time, I am a single mother with three small children, getting ready to go back to college, and working a full time job, and then had to pay. 1389.00 to fix a truck that I bought from them, which had a clean car fax, however was constantly dying on me when I was going to work in the morning, or had my children at the grocery store. This whole situation has been a nightmare, and completely unprofessional. I feel that this is a racial issue, due to the fact that I am a woman, or because I am Latina.
Regards,
[redacted]

In response to [redacted]’s  concerns about her move we have contacted her and reassured her that she has the right to go through our Claims department . We take customer service very seriously at All American Van lines Inc. and try very hard to please all our customers. [redacted] is welcome to call us  so we can give her all the information she needs to get her claim started. We are open 8a.m to 6p.m  Monday thru Friday, Hope to hear from her so we can have another satisfied customer at AAVL, Thank YouAll American Van Lines Inc.[redacted]
[redacted]
[redacted]
[redacted]

Initial Business Response /* (1000, 5, 2017/07/12) */
Dear, Sir
Ref: #XXXXXXXX
I got your letter regarding complaint [redacted] stay our hotel May 29, 2017. She got bad experience. Please accept my sincere apology. Also I gave her back on [redacted] Visa card [redacted] refund. Please accept.
Your...

Sincerely
[redacted]. [redacted]
Econo Lodge
T: XXX-XXX-XXXX
F: XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2017/07/13) */
no! I paid [redacted] for that nasty smoking room... [redacted] What is that!? I stay under 3 hours... n I was expecting a NON SMOKING, CLEAN ROOM n I got a dirty smoking room... I want a FULL refund... I can sens a copy of my bank statement showing [redacted] was what I paid for that room!!
Here's a pic of my confirmation email
Final Business Response /* (4000, 18, 2017/07/28) */
Company contacted our office indicating consumer will receive another [redacted] to her credit card.
Final Consumer Response /* (2000, 20, 2017/07/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank u.. but I will still never use another Econolodge again.. very very sad how they nickel dimed the refund. especially when provided proof of how the room was. very very sad. hopefully they better train there employees to clean better and to know which rooms are smoke free and smoking. they could vlearly see my reciept and which room they put me in... disappointed... but thank u for mybrefund

Complaint: [redacted]
I am rejecting this response because: Evidently they did not read my complaint clearly.  It's just a ridiculous policy that Econo Lodge has implemented.  How can you even cancel a reservation when you make a reservation within the 7 day cancellation period?  As I've stated previously I will never stay with any Choice Hotels again!!  I also would appreciate if I could be refunded from my supposedly second night stay.  Econo Lodge said I would be charged a nights stay since I cancelled my reservation and so far I have been charged a two night stay. Good grief!!  I truly believe they know how to sock it to the consumers.
Regards,
[redacted]

The customer's vehicle DOES in fact have a chip.  Customer took vehicle to another repair shop and that repair shop called [redacted] to submit a claim.  The technician from that repair facility told [redacted] that there was a chip.  [redacted] has covered over $7800.00 in repairs on this...

vehicle.  The transmission repair got declined because of the chip, not because of the wheels, tires and leveling kit.  If there had been no chip, [redacted] would have covered the repair.  The representative from [redacted] told our dealership that the truck was reported with a chip from another repair facility.  We will not be refunding the amount of the warranty.  The customer has well exceeded the amount paid for the warranty by repair claims (over $7800.00).  Also, the customer became beligerant to our management team, therefore we asked him to leave.

Initial Business Response /* (1000, 5, 2015/10/27) */
We take all reports of sanitation issues very seriously. Upon further inspection by qualified personnel, we have determined there is no infestation in any of our rooms or our hotel in general. Regardless, we apologize that you had such an...

unpleasant experience. We care about our guests and actively work to remedy any of our customer complaints. Because you spent a night, we were unable to process a full refund. We hope you are satisfied with the partial refund we have already processed on 10/16.
We are always working on improving our guest experience and thank you for your valuable feedback. We hope you give us another chance on your next visit to St. Louis.
Econo Lodge St. Louis
Initial Consumer Rebuttal /* (3000, 7, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We understand that a full refund will not be honored for the unpleasant stayed. However, the refund that was given was for $10. Giving a partial refund for half the amount of the stay, $35.01 would show more of a sincere apology and would be more acceptable.

Good morning 
Customer I'd # [redacted]
Dear guest we like to apologia for any miss communication when u check in @ econolodge we understand that safe in room did not work or u did not use we like to apologia for that and we will refund total of $ 32.00 for your 32 night safe charge .
We did refund $32.00 back on visa credit card  last four number  [redacted]
That u will able to see in your account in about 5 to 7 business day .
Please fill free to contact us any time @
###-###-####
Thank you 
[redacted]

Dear [redacted],
First I would like to apologize for the delay.
We have read your complaint and we cannot apologize enough.  We understand how disappointed you were and even mad. Unfortunately with the internet there are so many websites that are NOT AUTHORIZED...

through us to advertise any room rates or reservations. We are very sorry that you made a reservation through an un-authorized third party that we are not accepting reservations through. Any complaints should be direct to MyEres. :
OUR OFFICIAL URL or website is
http://lemongroveeconolodge.com/ OR  http://www.econolodge.com/ 
If you go to our reservation system you will see all of the rooms are blocked and we are not accepting reservations for the time in question.  That is why you were told there was a malfunction because there was no other explanation as these rooms and dates have been blocked out for months and months. We understand it is hard to see our reasons for this but we did call because we did not want to have you get on a plane and get here and have NO ROOM and the entire city will be booked.  We came across this reservation and called as soon as we saw it. WE in no way discriminate against military, we appreciate all military and have them stay quite frequently
Here is a post we recently posted on our FACEBOOK account:
Econolodge Lemon Grove
May 23
We want to say thanks to all that serve in this countries military, and if you are celebrating this Memorial Day in San Diego and need a room give us a call.
Like ·  · Share
the reservations were made through MYERES. This 3rd party site who should be responsible, however again we want you know we understand your being upset and we are very sorry if this inconvenienced you in any way. We are taking steps to make sure this SITE has been REMOVED. As of today we can no longer find it on the internet. However the parent company that advertised our site was MYERES.
We appreciate this opportunity to respond to you and if you were to book with us through our official sites we would honor the military discount where it applies. Again we have contacted the company above and would advise you to as well. Thank you.
Econolodge Lemon Grove, 
619-462-7022 
Manager
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: immediately after the movers left Nesconset for Long Beach, I went back into my apartment  to find that my computer tower, monitor, keyboard, mouse, printer and shredder were gone. No one could have entered the apartmentat any time in the few minutes I went to my car  without passing me. If I had been under less stress I would have had sense enough to confront them when they finally arrived in Long Beach. By the way, I sincerely believe I probably could go to Montauk point using local roads in one hour and 45 minutes. I am a 79 year old woman, who was moving alone, without help and had to cope with a new episode of skin cancer requiring MOHS surgery  just prior to moving. I do not suffer from any cognitive impairment. If I had not been so thoroughly exhausted or had help, I'm sure nothing would have disappeared. I feel that the three "All American" movers took advantage of my situation. The offer of $75 is frankly an insult. I believe that people should know what can happen if one is not on top of things.
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for taking the time to write a customer experience letter regarding your recent stay at our hotel.
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using...

the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.Unfortunately we will not be able to provide a refund. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
 Sincerely,
Econo Lodge
Wormleysburg, PA 17043

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will come pick up the amount ASAP.
Regards,
Sierra [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
This response mentions nothing of the fees for a safe that didnt work. I have proof in reciepts and in video of these charges and the fact that the safe did not work. I got charge a dollar each day for that safe. And the receipts they initially gave me gave no mention of the safe. But the expanded receipt I was given later had a a charge for each day for a safe. I did not realize until then that I was being charged for a safe. The charge of this safe and the unexplained 11 dollar charge are what I am concerned about and while they addressed fixing the 11 dollar charge they mention nothing about the 30 dollars they owe me for charging for a product/service I was never given. This is legally theft. And they only seem to remember my husband when it was charged to my card not his. But as I need to scan and up load my proof and cannot guarantee that this session will remain valid it must be uploaded separate of this response. I would not make these allegations without proof. there is also no mention of why I was not given proper confirm codes for choice hotels privelegde program and was outright lied to about the confirmation code. They are listed on the choice hotels site as an affiliate as well as its is on their receipts and all over their lobby.
Regards,
[redacted]

I am sorry that Ms. [redacted] was not happy with her stay. The difference in the price for the room was the taxes. I will refund Ms. [redacted] 25% of her stay,  $27.43.

Complaint[redacted]
I am rejecting this response because:When I booked the room on June 8th, I was told that I would receive a confirmation.  I never received this confirmation by mail or email, nor did I receive the letter that is attached to the hotel's response.  When I called on June 30th to cancel the reservation, the manager told me they would send a cancellation email.  I told him that I never received the confirmation email in the first place.  He then proceeded to rush me off the phone, saying that the cancellation number was the same as the confirmation number.The call log provided in the response is incorrect.  It does not show that I also called on August 2,3,4, and 8th.  Each time, I spoke to a gentleman named [redacted].  Each time, [redacted] said the manager was off and that he was not able to handle the situation.  He told me the manager would return my call.  As of Tuesday August 18th, I still have not received a phone call from the manager.I find it hard to believe that a business would charge someone's credit card without any confirmation or authorization.  And, why was no receipt provided once the card was charged?  Had this been done, I would have made sure to call again to make sure the reservation was cancelled.  Also, if the hotel was still expecting me to check in that day, why was no phone call made when I did not arrive?I also noticed in another customer's review of the hotel [redacted] that they mistakenly cancelled that customer's reservation.  It appears that this hotel has experienced similar issues before.  I feel that the hotel should hold themselves accountable for their mistake and should look for ways to improve their reservation/cancellation process.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hi [redacted],
Our general manager has been trying to reach [redacted]. Unfortunately She has yet to respond. At this time we will not be moving forward in resolving concern. 
Thank you
[redacted]

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Description: MOTELS

Address: 2772 Hialeah Cir, Cuyahoga Falls, Ohio, United States, 44224

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www.choicehotels.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Econo Lodge, but after several inspections we’ve come to the conclusion that this domain is no longer active.

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Shady, yet now dead: once upon a time this website was reported to be associated with Econo Lodge, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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