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Econo Lodge

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Econo Lodge Reviews (233)

We are sorry for the confusion this situation caused for you.We received your reservation from Expedia on 9/3/at 20:pm.The reservation was prepaid to us with an Expedia Credit Card. The guest paid the full amount to Expedia.When we received the reservation, it was already
past the cancellation deadline which was hours prior to arrival on 9/4/at pm. Again, the deadline to cancel was at pm on 9/3/2016.Because the reservation was booked through a third part, and we have costs associated with those reservations, it is the hotel's policy not to cancel any reservation past the cancellation deadline. When the guest arrived, she said that she chooses not to feel comfortable at our property, and no other reason was given to us at the time. We recently renovated the property with hardwood floors, new paint and new air conditioners, and all the guests have said that this helps them with allergies and other respiratory conditions as we don't use any chemicals in the room to mask any smell since the hardwood floor is much sanitary and clean than the traditional hotel carpet.When the guest called and spoke with the Front desk attendant Vernice, the guest sais that she was told that this would be refunded, which is not the case.Front desk agents are trained and they know that they don't have the ability or the authority to cancel any reservations past the cancellation deadline. Vernice confirmed with me that she did not say such thing to the guest. We are sorry for the confusion, but these policies are standard and in line with the industry to protect the property.Thank you.Johnny M

we told the people at the front desk that the rooms were dirty and they never brought up another chair me and my wife gave her mother the chair from our room and the toilet in my wifes mother's room was plugged and when we checked out my wife's mother left a complaint with the front desk about the rooms and the service and I also told her what they had said and she said to give you her name and number and you guys can contect her and she will tell you about the rooms and what she had told the people at the front desk her name is karen *** *** there was adults that was there and can tell you about the rooms so they do rent dirty rooms and most of the stuff was behind the tv stands we found cups,towels,empty bottles and other stuff thank you

We certainly apologized to the Guest for the misunderstanding of EconoLodge having a pool. We have explained to Ms*** that we have researched all online sites and we found no site stating we have a poolWe do however have the free continental breakfast with fresh belguim waffles and
fresh fruit. So we are not sure why it was interpreted a pool on site. We apologized the day of arrival and have since spoken to Ms *** and apologized and mailed a refund check of $to the address she provided to me over the telephoneWe are truly sorry for Ms*** feeling her vacation was awfulI believe we have taken appropriate action and I believe the end result was also satifactory to Ms*** Kind Regards,*** ***FDC ManagerEconoLodge of Rolla, MO***ID: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We drove from AZ to find another place was tough We had reservations on two days and were unable to relocate The mold was all over pipes outside, and in ice machine as well in ceiling of bathroom The cost was not issue, the deplorable filth outside was Roaches were all over and my husband is not dishonest, no reason to say that if there wasn't roaches We travel all over the world, so it isnt about money please You deny everything, why would someone say those things if they werent accurate? I am insulted you accuse us of being untruthful I wasnt the only one with issues
Regards,
*** ***

I have received Mrs.T***s response in the mail yesterdayWe finally received a call from the owner Dusan B*** on April the third, five days after the incidentHe was far from pleasant and was actually implying we may have staged the needle and the unacceptable state of the roomHe agreed to go watch the footage from his cameras for the nightThe next afternoon Mr.B*** called and agreed the room was unacceptableHe agreed to pay for two night at the *** motel (the hotel we ended up booking after we left the Econo) when I stated we stayed there for four nights he starting screaming obscenities and said, “now I’m not paying for ***” and hung up on meI find the explanation absolutely absurdThe response stated that a physician who works at the local va hospital was the last person to stay thereIt does not state if he is a diabetic, or treats patients in his room or any other reason why a used hypodermic needle was lying on the floorThe letter also does not explain why the sheets had toothpaste, bodily fluids or numerous *** hairs on the bed and why the sheets had not been changedMrsT*** does not explain why the floors had not been vacuumed or why there was plastic cutlery on the floor, or why there was no plate in the microwaveMrB*** told us on Tuesday the third that the woman who cleaned our room came with glowing reviews from the *** motelWhen I asked about her, staff at the *** totally disagreed and explained over time she began showing up later and later and ultimately just stopped showing up for her shifts and was firedIn the letter it claims the housekeeper had an offsite injury and failed to share that information worrying she may lose hours at workBefore MrB*** hung up on me he claimed he had spoke to her and explained the state of that room was unacceptable and she was firedThe letter we received and the phone call from the owner are two very conflicting stories and to sum up why I am rejecting this response it the letter is full of liesHad MrB*** took a second to listen to me on our last phone call, we would have been content with his offer of paying for two nights at the *** motel but he seeems to have zero patience and quite the temperYes we did as for our four nights covered As we could have potentially been infected with a deadly disease had we bent down to plug our cell phones into the power strip where the needle was millimeters awayWe did appreciate him acknowledging that this was unacceptable and a very dangerous situation but he has not returned our phone calls or offered anymore explanation on this matter after he hung up on me on April the fourth

April 12,2018*** *** The Revdex.com Holiday Drive, Suite Pittsburgh, PA 717-456-2700RE: ID No*** *** ** ***Dear Ms***;We have reviewed the customer’s complaint- We agree that the room condition was not up to standards* A review of the conditions
was madeWe found that this room is regularly used by a physician who does work at the VA Hospital across the street and was the last person to rent the roomWe know it is not an excuseOur housekeeper was working with a serious off site injury, which she did not report due to not wanting to lose “hours”.We have used this experience as a reminder that room conditions standards need to met for each and every room and have retrained the staff.The guest was refunded their Choice Privileges in full, plus was given an additional Choice Privileges free for their inconvenienceThe guest did not stay with us.Somehow the guest feels we should pay for their week’s Easter vacation at another hotelThis is unreasonable and not customary in the industryWe would have gladly provided the guest with another room, which had been properly cleaned and inspected, and In ail likelihood provided one night’s complimentary stay (not a week) for their inconvenience.Very truly yours,Christy T***, Supervisor

The warranty is through the manufacturer which is a one year warranty not a lifetime warrantyYou can go to the manufacturers website and read up on itThe leather is a natural skin there is sometimes imperfections in the grainWe offered to take back the set and refund the customer their money
but they refused, they want new cushions which we are trying to get for the customerWe are in the process of trying to work it out with the manufacturer.?

Hello ***,I received your complaint via the Revdex.com about your experience with Econo Lodge in Dumfries, VAAt *** Hotels we are on a mission to provide exceptional service to every person that rests their head in one of our bedsWe always strive to do better, and your
communication helps us maintain a higher standard of quality control.I hope you and your son are both doing OK in the aftermath of Hurricane MatthewIn reviewing our records on the reservation, when the hotel ran the authorization on the credit card, it declinedWithout a valid credit card to hold the room, the hotel cancelled the reservation as the guarantee was no longer authentic.At *** Hotels we are on a mission to provide exceptional service to every person that rests their head in one of our bedsWe hope youll give us another opportunity to show you a great experience with the Choice Hotels brands.Take Care,Laura P***Coordinator, Executive Customer RelationsCC: *** ***

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Econo Lodge regarding complaint ID...

[redacted]
Regards,
[redacted]

Good afternoon, I am writing this in reference to a complaint # [redacted]. Once we received a complaint form her we already issued a credit to her $100.00 back on her card. Since guest spend all night and used the room we are not going to refund any room and tax. If you need any further information please send us a email or call at [redacted]. Thanks for your cooperation in this matter.   Thank You, EconoLodge[redacted]
[redacted]Phone: [redacted]Fax: [redacted]
[redacted]
[redacted]

Called business and spoke with Bob P[redacted], he stated that the consumer made reservation with Priceline and the consumer would have to contact them. However, we already had contacted the consumer and advised them of this.

About the concern, this is the first time any customer has complained about this issue, we weren't aware of this issue till today. If the issue was brought forward to us during the customers stay or as soon as they found the problem, we could have changed their room or would have given them a refund...

and dealt with the situation right away.We are here to provide each customer that stay at our motel, the best experience possible, however, if the customer is not able to communicate the problem to the management or the party they bought the room from, we are not able to do our jobs and provide the experience the customer might be looking for.Also, the customer's statement states that they experienced hard times throughout their stay, health issues are something people usually don't take lightly, but they decided to stay quiet during their stay, which is something they should have addressed right away. Some might say this is a way of getting their money back and by making the problem sound over exaggerated, they might get them their money back.We personally asked several people to step in and give their opinions about that particular room and each person came back without any issue. For the picture, the customer has posted, it is black caulk used when attaching the AC unit. Also, after initial inspection of the area there is a carpet that's been pulled apart, which might have left carpet glue stains. Mold is usually caused by damp surroundings. The area of the discoloration seems barely reachable and is dry.We will get in-depth about this problem right away. We have several customers stay at our motel and we have received no complaints regarding the issue stated by the customer. The customer should have never waited this long to address the problem and we would like to state that there is no mold in the particular room.

To Whom It May Concern;
 
This was refunded on the 17th of August. The guest had reserved a room through a third party website [Booking.com] therefore the refund process takes longer. I have attached the guest's receipt and we would like any negative marks stricken from our record. If there...

are any questions please feel free to call me at 509.925.9855.
 
Cherise S[redacted]
General Manager

Complaint: [redacted]
I am rejecting this response because:According to the other guest who was involved with the staff we we're never offered another room. Your records can show what they want. My next step will be contacting the attorney general with this matter. Your definitely not getting my business if I'm in that area. 
Regards,
[redacted]

I'm concerned about this complaint which Mr. [redacted] experienced at our hotel during his recent visit. I'm writing to thank you for taking the time to bring this matter to my attention. We accommodate many guests each evening, and we strive to make their stay a satisfying one. The...

principal goal of our hotel is to provide dependable service to all oJi our guests at reasonable prices. Consequently, it's disappointing to learn that he is unhappy. I have already double checked with our night audit clerk who took care his complaint in the night of 3/2/18. Our desk clerk dild give official warning to the guest who made noise in hallway and told him we would call police if any more complaint about his behavior. After that, he did not get any more complaint from anyone again. He did not geT another call from Mr. [redacted] either after he moved to another room. Actually we can move him to the second floor where it is very quite if he was still not happy the room change. We did have many room available that night. Our desk clerks always try our best to help our guests if any problem and make them happy to stay. I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. We are very sorry that we can not do full refund to Mr. [redacted]. But we can offer 15% discount rate for his stay in 3/2/18 or future stay. Please confirm to us which one he want. Again,, I want to thank you for taking the time to share my concerns with us.

spoke with customer two days after purchase and she said the puppies suddenly started throwing up. Next day she reported the puppy was fine  with no throwing up and good energy . Eight days later she called me frantically from her vet saying there was an obstruction. Spoke to the vet he...

said that he would have to do more tests but that customer wanted to return the puppy to me. I agreed.  Customer started sending threatening messages  when I hadn't even have five minutes to respond to her. . Gave her fax information to send me the vet records and asked her to return the pup so that I could have him checked out. She refused. I am now finding out that she had the puppy euthanized which she never even gave me an opportunity to have an autopsy done to see what was going on with the puppy.  she broke the health guarantee that she signed which dates that I have the right to have the puppy checked out  and also the Arizona State law which gives me the right to have the puppy checked out.  this customer has repeatedly threatened me and I have asked her not to contact me again except through a lawyer.

Again, thank you for your time and valuable feedback  We sincerely appreciate it. We have reviwed our records that show that a room change was offered and was declined, I am very sorry you did not have a positive experience when visiting our front desk. Please know that we have addressed with the team to ensure every guest receives personalized service they come to expect. Warm regards, hope you will give us another chance to provide you with superior service and accommodations on your next visit to Laramie.Kind regards,Daniel K**General ManagerEcono Lodge,Laramie[redacted]

I received the complaint from [redacted] 10 days ago and just yesterday got the follow up letter for my response from the Arizona Revdex.com.The contracted amount of$ 100.00 per month with 1 stop per week is correct. We had many months with no problem. The different circumstances arose from several...

things.1. A large untrimmed tree above her pool which drops an abnormally large amount of debris into pool. The pump clogs within 1 to 2 days if we have any wind (i.e. summer monsoon). [redacted] would clear the pump of debris several times a week keeping my visits to once a week. She told me this.2. Customer left the country on vacation unknown to me and at same time we had a terrible monsoon storm for several days in a row. When I arrived at pool I had a 2.5 hour clean up and the pump had clogged causing pool to go green. In Arizona in the summer a pool will go green in a few days without proper circulation even with proper chemical. I called [redacted] immediately to let her know what was going on and that the pool needed attention. I left her a voice mail. Several hours later I received a text saying only I am out of the country until the 24th. (about 10 more days ). I texted back I will take care of pool. She made no response.3. Over the next 10 days I would stop by every day or 2 due to wind because I knew the tree debris would clog the pump again and we would lose our chemical and start from scratch. Also, every time I was there, even after only 1 day the pump would be clogged with tree pods inhibiting pump flow. If I did not visit this many times the pool would have gone green and been a much bigger problem. I made 7 extra stops in the month and had $150 in extra chemical (shock, clarifier, liquid chlorine) in the month above my normal service. I charged only $150 in labor for seven extra stops and the 2.5 hour initial clean up. There is no company that could absorb these additional charges at the monthly rate only.4. Pool was back to perfect normal when she came home. When she got the bill for $400 she did not call me, she sent me a check for $100 and the complaint. I called her and left a message asking her to call me and we could work it out but she gave me no response to that message or a text I gave her.5. The pool would never have to be drained for my actions during this issue, I only added sanitizer and clarifier to keep from going green due to the poor circulation from tree debris.6. I had drained the pool several months earlier when I had just started maintenance with [redacted] because the water was in an unrecoverable chemical mode very possibly due to the untrimmed tree issues in her yard.7. The subsequent vacation service did not experience the same storm systems I had in the period under question.Thank you very much for your time,[redacted],All Phases Pool Services

I can provide all of that camera recording if possible and also again I had not told them to leave in an hour and just because of a family gave them a time till next morning 11:00am.

from: General Manager WY410 <[email protected]>to: [email protected]: Mon, Sep 14, 2015 at 1:57 PMsubject: ID # [redacted]Dear [redacted],My Name is Daniel K** and I'm the General Manger here at the Econo Lodge in Laramie.  I understand that you are a bit confused about...

our cancellation policy.  When reserving the room, your email confirmation clearly states the following:  "We are delighted that you will be staying with us from Friday September 4, 2015 to Sunday September 6th, 2015.  We have reserved a room with 2 queen beds, No Smoking for you.  Check in begins at 02:00 PM and check out is by 11:00 AM on Sunday, September 6, 2015. This rate is eligible for partner rewards.  If this rate is changed you may no longer be entitled to partner rewards. Rates quoted are per day and may fluctuate dependent upon local tax laws.  Where required by law, rates and total packages cost may include taxes.  If you are exempt from any of these taxes, please present all required documentation at time of check in.  Your reservation has been guaranteed by CREDIT CARD.  If you need to cancel this reservation, you must do so by 4 PM local hotel time, 7 days before the date of arrival to avoid a cancellation PENALTY.  If you have any questions, Please do not hesitate to call our hotel staff at (307) 745 8900. Sincerely Hotel staff!"This email was sent to you on Aug 30, 2015 at 10:30 PM at the email address of [redacted].  Unfortunately, things do come up but due to the fact that you had tried to cancel this reservation well passed the cancellation deadline, you did get charged a penalty fee as stated in the confirmation email.  Once again, I would like to apologize for any inconvenience that this may have caused and we look forward to serving you in the near future!Sincerely,Daniel K**Econo Lodge 1370 N McCue StLaramie, WY 82072Phone: 307-745-8900

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Description: MOTELS

Address: 2772 Hialeah Cir, Cuyahoga Falls, Ohio, United States, 44224

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